Senior information technology manager job description

The Technical Leader will be responsible for managing a professional Information Technology staff of Windows and Unix Senior System Administrators, Network Administrators and Infrastructure Architects S/he will lead the IT Infrastructure teams and engage in design, development, and maintenance of a wide variety of infrastructure, network and telecommunication infrastructure components to meet business needs, goals and objectives. In addition to working with Technology management and staff, this position will be expected to build and maintain strong customer-focused relationships and work with project, program managers and staff to ensure cost-effective, high priority technology solutions are delivered in support of business needs. Working with other members of the IT management team, this position will participate in the development of long-term IT infrastructure planning, strategies, policies and standards to meet business and customer service level objectives.

+ Manage IT systems staff in architecting, designing, implementing, testing, and deploying infrastructure solutions.

+ Lead, hire, train, coach, and mentor the performance across teams for Network Administrators Windows & Linux System Administrators and Infrastructure architects

+ Responsible for on-call schedule, escalation support, environment monitoring and overall infrastructure performance

+ Support the technical managers and software development manager in defining and managing infrastructure related to development projects in terms of planning, estimates, scheduling, task allocation, monitoring, risk and issue management etc.

+ Work together with Technology management, technology and business areas as required to understand requirements and deliver software solutions and products.

+ Work closely with Information Security teams to address vulnerabilities and adhere to security standards
+ Help team in identifying and managing risks.
+ Guiding and mentoring IT staff, including technical skills and knowledge development, and soft skills.
+ Work with other Technology management and architecture team members to define future infrastructure and team road map as it relates to the software product vision
+ Create and enforce service level agreements for IT support, support policies, and change management processes.
+ Maintain, update and/or improve service continuity and DR plans.
+ Work with other departmental management to define infrastructure as it relates to future business needs.
+ Financial and budgetary literacy to assist in costing ARS'
+ Active participant in hardware and software product selection and hardware and software vendor management.
+ Develop and maintain a high-level of expertise in new trends and tools
+ Attend executive staff meetings and be prepared to report on SLAs, Capacity Planning Repots, critical projects,
+ This position has direct reports.
Technical Requirements:
+ Ability to manage and work with Senior Systems Admin for Windows, Unix, Networking and Telephony
+ Advanced understanding leading troubleshooting efforts for Windows, Unix and Networking
+ Advanced understanding and ability to lead engineers through troubleshooting Performance and/or Network related issues
+ Advanced working knowledge of Windows and Unix environments
+ Strong understanding supporting Active Directory
+ Ability to delegate projects task to team members and drive to committed timelines
+ Leverage monitoring tools to develop capacity planning reports and SLA's
+ In-depth technical proficiency in analysis and design of multiple OS environments, platforms, and technologies or an equivalent combination of education/experience required.
Education and Experience Requirements:
+ Bachelor's degree (BA, BS) or equivalent experience in the Computer Science or related field.
+ 7-10 years' experience with IT project management, personnel management, management of corporate systems.
+ At least 3-5 years' experience supervising IT or technical teams
+ Excellent communication and organizational skills
+ Exceptional people's leader who can motivate and drive teams and initiatives
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

As the Senior Manager of IT Development, you will hold a key leadership role that impacts multiple business segments. You will own the team strategy and the roadmap delivery for Cox Media Group's owned and operated mobile and CTV apps. You will help improve product velocity, scalability, and testability in our DevOps. This role demands an experienced leader who understands the technical aspects of mobile, CTV and web development with recent experience in native application development. We are looking for a leader who can motivate and inspire a team.
WHAT YOU WILL DO:


Lead a team of software engineers, tech leads, and business analysts in developing, testing, and deploying new products and major feature enhancements Work with other senior leaders and business partners to build the technical strategy and architecture for our mobile and CTV product portfolio Hire, grow and develop teams that build best-in-class mobile and CTV applications and services Mentor and grow the team, leading by example and insisting on high standards Develop and continually improve tools and processes to enable best-in-class operations Develop strong relationships across partner and leadership teams Accountable for delivery of the mobile and CTV product roadmaps



What we look for



WHAT YOU WILL BRING:


Experience with digital media, mobile / CTV applications, video streaming ecosystems and media-oriented websites Bachelor's degree in Computer Science or equivalent 10+ years of industry experience in software development (5+ years of development in object-oriented languages) 5+ years of people management and software management experience leading full lifecycle software development Broad understanding of and empathy for software engineer needs, such as testing, release, and operational requirements Deep understanding of and experience with agile software delivery methodologies and toolsets Excellent interpersonal and communication skills Experience working with cross-functional partners to drive requirements Sees the value in developing a strong human connection with direct reports and partners Proven experience launching successful consumer-facing applications Capable of thinking creatively, dealing with ambiguity, and managing changing priorities Demonstrated ability to make things happen in a fast-paced, dynamic environment Experience defining and championing best practices for the agile software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations


WHAT WE OFFER YOU: WHY YOU SHOULD WORK AT CMG


CMG is an industry-leading media company with dominant brands, award-winning content, and exceptional people - and you could be one of them! We are a start-up built on a 100-year history of blazing trails in the world of media. Over that time, our skilled journalists and storytellers have covered war and peace, tragedies and celebrations, small moments, and global movements. We are relying on our longstanding experience and entrepreneurial mentality to build a media company that is modern, agile, and uniquely positioned for the future.

We provide valuable local content to viewers in the communities we serve through our 33 high-quality, market-leading television stations in 20 markets, 53 top-performing radio stations delivering all genres of content in 11 markets, and numerous streaming and digital platforms. Our portfolio includes primary affiliates of ABC, CBS, FOX, NBC, and MyNetworkTV, as well as several valuable news and independent stations. We also offer a full suite of national, regional, local, and digital advertising services with CMG Local Solutions, CoxReps and Gamut.

We offer rewarding and challenging careers that encourage growth and development. We take care of our people with industry-leading total rewards offerings that includes medical, dental, vision, disability, life, and accident insurance as well as, a best-in-class wellness program, 401(k) matching and time-off programs.


We promote the safety and well-being of our employees by requiring that all newly hired CMG employees be fully vaccinated against COVID-19 prior to their start date. CMG will provide reasonable accommodations as required by law for individuals unable to be vaccinated due to a medical condition or sincerely held religious belief.


If this description fits and CMG sounds like a company you want to work for, we'd love to have you join us. Apply today!


Cox Media Group is an Equal Opportunity Employer.


#LI-CT1

Compensation for this position ranges $90,000 - $115,000 / year based on experience, plus a generous bonus incentive and benefit package.

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

Responsibilities

• Supervise and guide the IT Operations team to provide "best in class" service deliver across the region.
• Serve as a point of escalation and decision-making for the IT Operations regional team.
• Develop, implement and maintain support methodologies, strategies, processes, and documentation to facilitate problem-solving, focusing on customer service, ease of use, and comprehension.
• Ensure that all processes used by the IT Operations regional team are thoroughly documented, consistently audited, and regularly improved.
• Monitor and maintain reporting and analytics to ensure team efficiency in alignment with the business and company-wide metrics.
• Provide operational status and metrics regarding technology hardware and solutions utilizing the ticketing system and tools to the regional director in support of the monthly operations review.
• Oversee all aspects of IT Operations regional team recruiting, training, development, and coaching, communicating job expectations, and appraising team performance.

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• Two to six years of previous release or project management experience.
• Eight to ten years of experience in information systems operations environment in systems analysis or development.
• Three or more years of experience managing infrastructure, operational, or other IT teams.
• Formal training in project management practices is preferred with an understanding of project management principles.
• The ability to travel as needed.

Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.