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Senior information technology manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dale Musser Ph.D.,
Ehsan Sheybani Ph.D.
Senior information technology manager example skills
Below we've compiled a list of the most critical senior information technology manager skills. We ranked the top skills for senior information technology managers based on the percentage of resumes they appeared on. For example, 9.0% of senior information technology manager resumes contained project management as a skill. Continue reading to find out what skills a senior information technology manager needs to be successful in the workplace.

15 senior information technology manager skills for your resume and career

1. Project Management

Here's how senior information technology managers use project management:
  • Program & Project Management: Cross-organization, cross-application, technology delivery, change management, release management & production quality management.
  • Project management in various functions including network design, application development, system management, resource planning, and capital appropriations.

2. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how senior information technology managers use cloud:
  • Managed operational and escalation/incidents of core services including connectivity, applications and services hosted in both cloud and legacy bare-metal environments.
  • Provided availability, performance, monitoring and capacity planning analysis and reporting for systems and applications hosted in the cloud.

3. Architecture

Here's how senior information technology managers use architecture:
  • Led and integrated a DevOps group responsible for strategy, infrastructure architecture, automated release/deploy pipeline, and operational responsibility.
  • Deployed multiple external web based client applications utilizing Apache server and three-tier architecture to ensure maximum secure protection of data.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior information technology managers use customer service:
  • Direct projects providing internet-focused strategy expertise, strategic marketing, branding, research services, customer service and technology administration.
  • Generated significant reductions in management costs, improved customer service, and resolved financial/rental information problems for European offices.

5. SR

Here's how senior information technology managers use sr:
  • Managed two direct reports in Sr. Business Analyst positions, and 5 - 10 consultant developers on projects, some offshore.
  • Strengthened delivery of information services by managing budgets and new system proposals, obtaining Sr. Management approvals, and deploying solutions.

6. Emerging Technologies

Here's how senior information technology managers use emerging technologies:
  • Evaluated emerging technologies and products; maintained vendor relationships for supporting and enhancing corporate business and operations.
  • Mentored development team with the implementation of emerging technologies while maintaining primary focus on goals and milestones.

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7. Digital Transformation

Here's how senior information technology managers use digital transformation:
  • Participated in Dreamforce 2014 as session speaker for Engage Your Decentralized Workforce Through Digital Transformation (with Stantive Technologies).

8. Excellent Interpersonal

Here's how senior information technology managers use excellent interpersonal:
  • Processed new hire paperwork, excellent interpersonal, written and networking skills, judgment and good analytical skills.

9. Process Improvement

Here's how senior information technology managers use process improvement:
  • Manage internal/external resources to execute multiple business process improvement projects increasing efficiency and productivity over the entire Order-to-Pay and Order-to-Cash cycles.
  • Published user and system requirements, design, testing and implementation of cost-effective computing solutions for key business process improvement initiatives.

10. SAN

SAN abbreviation for storage area network is a computer network that provides storage access.

Here's how senior information technology managers use san:
  • Design & Implementation of end-to-end NetBackup solution infrastructure for Texas Department Information Resources Austin Data Center and San Angelo Data Center
  • Negotiated and executed strategic data center integration plans between financial companies located in Plano Texas and San Diego California.

11. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how senior information technology managers use service delivery:
  • Managed daily IT operations with accountability for overall quality of service delivery, systems infrastructure, and implementation of technology strategies.
  • Influenced organization's long-term needs and priorities for application implementation and support for inpatient and ambulatory service delivery.

12. Software Development

Software development is the mechanism by which programmers create computer programs. The Software Development Life Cycle (SDLC) is a framework for developing applications that follow technological needs and consumer requirements. It consists of many stages. The SDLC establishes an international standard that software developers can use to enhance and create their programs. It provides a well-defined framework for software developers to pursue in the production, maintenance, and design of premium quality software. The aim of the software development process is to create high-quality software on time and within budget.

Here's how senior information technology managers use software development:
  • Engaged internal clients in definition of requirements and creation of innovative business solutions and strategies utilizing SDLC and Agile software development.
  • Led matrix team of senior technologist to strengthened AOL Technology Division effectiveness, instituted enterprise solutions improving software development life cycle.

13. Application Development

Here's how senior information technology managers use application development:
  • Provided application development, management, and support of global third party logistics applications for customer and carrier electronic commerce integration.
  • Led application development team responsible for development of reporting applications which led to 10% improvement in contact center agent productivity.

14. Scrum

Scrum is a lean structure for communicating, designing, and promoting complex products, with a focus on programming development. It has been applied to a variety of areas, including manufacturing, testing, new technology, and marketing techniques. Scrum is a simple framework that helps people, organizations, and teams generate value by providing many solutions to complicated problems.

Here's how senior information technology managers use scrum:
  • Led development of a custom project quoting application and consolidated dashboard/reporting tool utilizing Agile Methodology with Scrum.
  • Increased business agility by streamlining Agile / SCRUM development and release management processes for validated environment.

15. Organizational Change Management

Here's how senior information technology managers use organizational change management:
  • Major contributor to organizational change management by facilitating robust User Acceptance Testing and Training in partnership with Business Operations.
  • Spearhead organizational change management efforts for SAP implementation and other high-profile IT engagements.
top-skills

What skills help Senior Information Technology Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior information technology manager resumes?

Dale Musser Ph.D.Dale Musser Ph.D. LinkedIn profile

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What hard/technical skills are most important for senior information technology managers?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Negotiation, relevant technical skills, prioritization and goal setting, project planning, delegating, and budget management.

What soft skills should all senior information technology managers possess?

Travis Stouffer

Assistant Professor of Information Systems, Chair, University of Pittsburgh at Johnstown

-Conflict Resolution
-Attention to Detail
-Active Listening

What senior information technology manager skills would you recommend for someone trying to advance their career?

Matthew Liotine Ph.D.Matthew Liotine Ph.D. LinkedIn profile

Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago

If a student decides to take time off before moving on to a job or graduate school, they should use that time to develop skills in which you may not receive formal training while in college. For example, skills like leadership, problem-solving, teamwork, and communication are going to be more vital than ever in the new norm.

What type of skills will young senior information technology managers need?

Delvin GrantDelvin Grant LinkedIn profile

Associate Professor, DePaul University

The ability to problem solve, which requires an understanding of the problem and a structured approach towards the solution. The ability to apply concepts learned in one discipline to another. Quite often, students are unable to see how a concept translates from one domain to another, and this stifles innovation.
Do you want to know more?
Read more about what experts have to say about senior information technology manager

List of senior information technology manager skills to add to your resume

Senior information technology manager skills

The most important skills for a senior information technology manager resume and required skills for a senior information technology manager to have include:

  • Project Management
  • Cloud
  • Architecture
  • Customer Service
  • SR
  • Emerging Technologies
  • Digital Transformation
  • Excellent Interpersonal
  • Process Improvement
  • SAN
  • Service Delivery
  • Software Development
  • Application Development
  • Scrum
  • Organizational Change Management
  • Java
  • Azure
  • Business Process
  • Work Ethic
  • SOX
  • Vendor Management
  • Network Infrastructure
  • SDLC
  • Prototyping
  • Power Bi
  • ITIL
  • HR
  • Strategic Direction
  • Client Facing
  • Strong Analytical
  • ERP
  • Hyperion
  • Direct Reports
  • Shared Services
  • Technical Support
  • Desktop
  • PMO
  • BI
  • Management System
  • Lifecycle Management
  • CRM
  • Saas
  • KPIs
  • Disaster Recovery
  • SharePoint
  • Amazon Web Services

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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