Senior Information Technology Manager

Top Senior Information Technology Manager Skills

Below we've compiled a list of the most important skills for a Senior Information Technology Manager. We ranked the top skills based on the percentage of Senior Information Technology Manager resumes they appeared on. For example, 7.9% of Senior Information Technology Manager resumes contained Infrastructure as a skill. Let's find out what skills a Senior Information Technology Manager actually needs in order to be successful in the workplace.

The six most common skills found on Senior Information Technology Manager resumes in 2020. Read below to see the full list.

1. Infrastructure

high Demand
Here's how Infrastructure is used in Senior Information Technology Manager jobs:
  • Managed daily IT operations with accountability for overall quality of service delivery, systems infrastructure, and implementation of technology strategies.
  • Developed a private cloud infrastructure for rapid deployment of business solutions and robust High Availability performance.
  • Team responsible for managing Application Development, Data Center infrastructure and Hotel System projects.
  • Designed, developed and implemented the complete infrastructure including wireless hand held devices.
  • Established standards and policies for corporate wide infrastructure \ information assurance \ operations.
  • Maintained existing DataRank co-located server infrastructure.
  • Standardize infrastructure to globally supportable model.
  • Maintained all current infrastructure systems.
  • Updated and improved coding standards, processes and infrastructure to meet the needs of the new Global working group.
  • Budget: 55 Million - Resources: 160 - Business Impact: NMCI classified/ unclassified network infrastructure support.
  • Led team responsible for IT infrastructure operations, 24 hour event management and Major incident management.
  • Managed the acquisition, installation and maintenance of the organization's network infrastructure.
  • Established the hardware infrastructure to support a very large number of applications.
  • Manage various groups within the Infrastructure Department.
  • Involved in defining the architecture and provisioning of infrastructure Developed the requirements with C#, ASP.NET, BizTalk.
  • Designed and implemented Medassurant's data center and campus network infrastructure in Bowie, MD.
  • Manage all aspects of the IT infrastructure in accordance with approved plans.
  • Speeded up backup and recovering times by upgrading network infrastructure.
  • Skilled in large datacenter infrastructure and host migration.
  • Directed a multi-technical disciplined staff, contractors and vendors responsible for Schwab's internal data and voice infrastructure.

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2. Service Delivery

high Demand
Here's how Service Delivery is used in Senior Information Technology Manager jobs:
  • Influenced organization's long-term needs and priorities for application implementation and support for inpatient and ambulatory service delivery.
  • Recruited, motivated and developed highly skilled staff that focused on service delivery and meeting business expectations.
  • Delivered strategy, planning, production, infrastructure and enterprise application requirements, service delivery and solutions.
  • Maximized end-to-end delivery by defining standardized Agile Development, Project Management, Service Delivery processes.
  • Analyzed performance data and implemented corrective measures to improve service delivery.
  • Implemented strategies to maximize the effectiveness of existing service delivery processes.
  • Provide technical leadership and be responsible for technical service delivery.
  • Service Delivery Manager responsible for all Microsoft and Dell relationships.
  • Design and implementation of application systems for business service delivery.
  • Reduced service delivery cost by 20% by developing metrics to determine appropriate staffing levels and using contracts when possible.
  • Created various metrics to challenge our own internal service delivery goals, providing results to the senior I.S.
  • Located, selected and established low-cost, off-shore Remote Infrastructure Management [RIM] service delivery facilities.
  • Manage sales and service delivery for the highest revenue clients in assigned region.
  • Managed project objectives and defined deliverables of 12 Service Delivery Managers.
  • Administered third-party IT support contract and service delivery including SLA management.
  • Functioned as Service Delivery Manager to line of business for deliverables, change control and risk management.
  • Managed large scale growth as the head of enterprise service delivery management for geographically dispersed midrange platforms.
  • Introduced SLAs for service support, service delivery and system availability aligned to ITIL practices.
  • Contract) Responsible for the service delivery and management of a large US based brewery.
  • Created synergies supporting a follow-the-sun service delivery model model across Semtech s global Infrastructure teams.

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3. Project Management

high Demand
Here's how Project Management is used in Senior Information Technology Manager jobs:
  • Provide technical project management for the Global Enterprise Technology & Solutions business unit to support corporate product implementations.
  • Process architect developed and streamlined program/project management process for department to improve overall individual and department performance.
  • Coordinated and directed the Project Management Office regarding resource availability, project priority and scope.
  • Demonstrated strong hands-on project management skills utilizing PMBOK guidelines and common sense practical techniques.
  • Improved Client Satisfaction by 20% by establishing/enhancing project management processes.
  • Provided project management estimates for pipeline activities.
  • Managed a Project Administration and Reporting team of 12 analysts and project managers supporting the AOL-wide project management capabilities and tools.
  • Served as key liaison between engineering and project management to resolve all customers' related issues.
  • Supervised project management office, seventeen direct reports and led 30-35 successful project implementations per year.
  • Managed the project management division and the project/program portfolio at BECU for 9 over years.
  • Selected to be SAP Security Team Lead due to project management expertise and SAP skills.
  • Provided status to executive and project management on schedules, budget, and resources.
  • Implemented project management, change management, and computer validation processes at TKT.
  • Project Management Lead for the DEE Technical Review Board (TRB).
  • Developed tools and processes for program governance and project management across IT.
  • Redesigned and continuously improved the Project Management best practices and policies.
  • Provided Project Management related to Acquisition and Divesture activities.
  • Provide project management professional mentorship.
  • Project management, coordination of office relocations and moves.
  • Azure Project Management Team - Recognizing diverse personalities of teams and establishing distinct results.

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4. Customer Service

high Demand
Here's how Customer Service is used in Senior Information Technology Manager jobs:
  • Tasked with resolving escalated customer service issues with high degree of confidentiality and customer satisfaction.
  • Received company wide recognition for project management skills, implementation successes, and customer service.
  • Improved customer service and directly enhanced domestic and international sales.
  • Provided weekly communication updates and technical information on NMCI services to a customer service base of over 150 supported users.
  • Managed team with a reputation for providing excellent customer service and the tenacity to work with demanding clientele.
  • Provide leadership with daily operations including staffing, sales, service, accounting, and customer service.
  • Charged with managing 14 field technicians for timely, cost-effective and extremely high-level customer service levels.
  • Front office experience working with new and repeat customers generating sales and providing customer service.
  • Instilled shared, enthusiastic commitment to customer service as key driver of company goal attainment.
  • Provide people, process, technology and thought leadership, collaboration, and customer service.
  • Provided exceptional customer service to SDC and Ora company personnel for escalated IT matters.
  • Performed core business processes; asset management, customer service and permitting processing.
  • Maintained Excellent Customer Service as our customers were always Priority #1.
  • Performed all customer service calls, installations and repairs when needed.
  • Nominated by internal customers with a Customer Service Excellence Award in 2009
  • Managed network, server as well as customer service environment.
  • Received highest ratings in communications and customer service.
  • Handled all aspects of customer service: calls, helpdesk, compliments, and complaints.
  • Monitored customer service levels from ACD reports and Peoplesoft's helpdesk software.
  • Performed pre-implementation application review of multi-year, multi-million dollar project to replace existing customer service system.

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5. Strategic Plan

high Demand
Here's how Strategic Plan is used in Senior Information Technology Manager jobs:
  • Worked cooperatively with regional Operations Manager to develop and implement strategic plans for internal and vendor technical support 28 drilling platforms.
  • Opened IACC certified Conference Resort by providing strategic planning and project leadership over systems planning, implementation and administration initiatives.
  • Collaborated with organizational executives to develop a long range strategic plan, service coordination of expansion projects and capital reinvestment.
  • Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
  • Developed strategic plans and service and security policies.
  • Participated in strategic planning initiatives.
  • Provided strategic planning and program management leadership for a team of developers to create and maintain reports and procedures.
  • Managed IT strategic planning, staffing, and budget administration during a period of high-growth of 50% annually.
  • Work with senior management on strategic plans that will provide needed infrastructure and systems to sustain business growth.
  • Perform scientific reviews of applications/proposals as they relate to DTRA/JSTO's strategic plans, programs and activities.
  • Launched the Executive Project Review Board and annual strategic planning and budgeting for organizations project portfolio.
  • Key member of the executive team responsible for developing company's long term strategic plan.
  • Worked with business clients in defining the requirements, solutions, and strategic plans.
  • Assessed the firm's technology systems and developed 24-month strategic plan.
  • Key participant in formulating and implementing strategic plans for HR systems.
  • Align IT processes in support of strategic plans.
  • Lead execution and oversight of all resource conservation projects executing against 3 year strategic plan to drive sustainability gains.
  • Worked with the business and participated in strategic planning to develop overall IT roadmap.
  • Managed annual capital budget of 350,000 and operating budget of [ ] Participates in Annual Strategic planning/budgeting.

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6. Business Requirements

high Demand
Here's how Business Requirements is used in Senior Information Technology Manager jobs:
  • Maintained existing applications and worked with internal and external clients to engineer new applications and tools to meet business requirements.
  • Maximized existing application capabilities and introduced new applications to new or changing development structures and business requirements.
  • Interacted extensively with key clients and identify business requirements and provide appropriate IT solutions.
  • Conducted procurement of technology-related hardware for network and end users based on business requirements.
  • Demonstrated skills in interviewing business and technical leaders to gather and clarify business requirements.
  • Translated customer business requirements to technical specifications for collections and fraud business operations.
  • Developed standardized documents to capture business requirements and solution details for new projects.
  • Created resolutions and addressed business requirements and inquiries with business owners.
  • Facilitated gathering, analyzing, organizing and prioritizing of Business Requirements.
  • Implemented Business Requirements Management Process and documentation.
  • Translated business requirements into technology solutions.
  • Translated business requirements and SWOT results into 2015 strategy and tactical goals delivered on time and on budget.
  • Created process maps, business requirements, prototypes, and testing scripts.
  • Created business requirements, functional design specs, and testing scripts.
  • Align and adapt departmental direction to meet fluid business requirements.
  • Developed business requirements documents, test plans, and schedules.
  • Contributed and provided business requirements to the pre-implementation of the Supplier Relationship Management software project.
  • Managed capturing business requirements and led reengineering to establish process and financial controls.
  • Conducted JAD (Joint Application Design) sessions for cross functional and multi-country teams to conceptualize business requirements into technical requirements.
  • Created roadmaps, resource estimates, budgets, project plans, process maps, and business requirements.

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7. Architecture

high Demand
Here's how Architecture is used in Senior Information Technology Manager jobs:
  • Created Cross-Product integration labs, virtual environments, reference architectures and presentations, leveraging third party solutions.
  • Designed and implemented new hardware/network architecture to support the implementation of SoftLab and SoftAR packages.
  • Reviewed and approved solution architectures for projects; provided architecture governance to projects.
  • Defined and drove solution architecture across my responsible portfolios.
  • Delivered platforms for early SW/FW, Architecture Exploration/Validation and Verification TB development reducing time to tape-out by 4 months.
  • Developed Various Architecture to use and develop SOAP and REST API using WCF and WEB API.
  • Managed architecture, strategy, and implementation for the technologies for DW/ETL and visualization.
  • Designed special web services architecture for handling redundant writing of files to multiple locations.
  • Lead the design and architecture of the system and managing the development team.
  • Managed port of legacy automation architecture from OS/2 to Linux and Windows.
  • Drive statement of work, agreement, architecture, and service improvements.
  • Led architecture and implementation for IBM ESB deployment.
  • Plan IT architecture for local site.
  • Developed/refined strategy, target architecture and roadmap considering the current state of client technology portfolio, processes and systems.
  • Key contributor to migrating existing technology to multi-tiered architecture by designing the internal XML based API structures and protocols.
  • Design and document new solutions with developers and implement architecture across the datacenter.
  • Installed Windows 2008 R2 servers and created Active directories, ADFS Built internal Office 365 architecture including Microsoft Dynamics.
  • Played key technical role in architecture design and deployment of site's Laboratory Information Mgt System (LIMS).
  • Key contributor in formulation of HR Roadmap, working in conjunction with Enterprise Architecture and HR Functional Leaders.
  • Lead the facilitation of federated enterprise architecture standards, processes and methods used within Symantec IT.

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8. Windows XP

high Demand
Here's how Windows XP is used in Senior Information Technology Manager jobs:
  • Saved over $2M in negotiating Custom Support Agreements for End of Life technologies such as Windows 2000 and Windows XP.
  • Served on key technology steering committees, such as Disaster Recovery planning, Windows XP migration and Trouble Tickets Severity Classification.
  • Managed and configured IP phones, Windows XP, Windows 7 and multiple Windows Server environments.
  • Manage a user network consisting of Windows 7 and Windows XP workstations running Office 2010.
  • Manage Email server and administer and manage all aspects of users for Windows XP.
  • Developed Project Plans using Microsoft Project to implement and manage Windows XP deployment.
  • Migrate user equipment between operating systems (Windows XP to Widows 7)
  • Support for Windows clients: Windows XP and Windows 7.
  • Supported Windows XP Professional desktop and laptop.
  • Executed Windows XP x64 upgrade project for Cameron's Subsea Engineering department in the Houston area.
  • Use remote control software to support end users thru PC Anywhere and Windows XP Remote Assistance.
  • Migrated corporate server and desktop infrastructure to Windows 2003 Server and Windows XP, respectively.
  • Managed VDI rollout for Windows XP replacement.

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9. Data Warehouse

high Demand
Here's how Data Warehouse is used in Senior Information Technology Manager jobs:
  • Designed and developed Forecast application using Iron Speed development tools to provide online web entry accessing corporate data warehouse tables.
  • Procured data warehouse to centralize substantial disparate data for sales operations that dramatically improved efficiency of sales force.
  • Implemented global methodology to ensure data controls and accuracy between ERP system and data warehouse.
  • Directed the creation of a Business Intelligence Data Warehouse and associated Business Objects reporting.
  • Managed Business Intelligence teams to build data warehouses and provide enterprise reporting.
  • Developed a Data Warehouse in support of a Business Intelligence Reporting Program
  • Established and optimized multiple data warehouses.
  • Managed staff that supported Applications Design, Business Intelligence, Data Administration, Data Warehouses, and Lotus Notes.
  • Devised high-impact BI strategy, led steering committee, and oversaw data warehouse, ETL and presentation layer technologies.
  • Designed and implemented data warehouse that automated manual reports from a 3 week process to a nightly batch process.
  • Managed the development of a data warehouse used to provide online queries and Internet based reporting to customers.
  • Train non-technical staff on proper use of data warehouse and GMU's BI interface, Oracle Discoverer.
  • Modeled and designed the Lehman Global Debt & Accounting Data Warehouse used for annual and quarterly reporting.
  • Led efforts to implement a data management and data warehouse system.
  • Eliminated duplicate entries integrating Oracle ERP and TM1 data warehouse.
  • Designed and developed Creative's US Data Warehouse.
  • Managed all Argosy Applications and implemented their first Teradata Data Warehouse.
  • Co-author and led Tracfone's first 5 Year Enterprise Data Warehouse and business intelligence technology stack Road Map.
  • Managed data warehouse (300+ Tb) running on Netezza, MySQL, and Oracle RAC platforms.
  • Collaborated with Maxtor's infrastructure, Data Warehouse team, Integration (webMethods) and SAP technology groups.

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10. SQL

high Demand
Here's how SQL is used in Senior Information Technology Manager jobs:
  • Provided proven creative solutions toward technical training (SAS, Crystal Reports, SQL) leading to $75K cost avoidance.
  • Optimized various stored procedures and SQL queries for MSSQL Server 2005/2008 reducing customer wait time by 16%.
  • Installed and maintained MS SQL Servers (2008, 2005 & 2003) in standalone and clustered environment.
  • Developed company intranet using Apache and MySQL, hosted on PostNuke CMS to house internal company/employee documents.
  • Designed and created a Gas Cabinet Simulator program C#, SQL 2005 Express, T-SQL.
  • Developed Web software using Visual Studio 2003, SQL Server 2000, and Oracle10g.
  • Back end was SQL Server and feeds are received from Oracle databases and SAP.
  • Project Team Leader for reorganization of Platinum for Windows and Platinum for SQL.
  • Exchange Cluster Servers Administrator, SQL Cluster Servers Administrator, Windows Security Administrator.
  • Support Visual Basic, SQL server billing/invoice application.
  • Well versed in C#, ASP.net, SQL Server, SAP, and Windows environments.
  • Experience with SQL 2000, 2005 and 2008 server.
  • Manage IIS, SQL 2000.
  • Developed applications using Microsoft Dynamics GP SQL Server database as backend.
  • Utilized both the IBM and Microsoft technology stacks with a preference towards Microsoft (.NET, SQLServer, MSRS).
  • Result: Implemented large-scale Web based logistics servers, using SQL, .NET, and Mobile Cast Wireless devices.
  • Develop new databases, database applications and database interface functions using SQL 2005 and Microsoft Accesss.
  • Mentored staff on iSeries SQL syntax and McKesson internal development standards and tools.
  • Work with EJB, Weblogic, PL/SQL and Java scripts.
  • Completed "Implementing Data Models and Reports with Microsoft SQL Server 2012" course to enhance business intelligence skills.

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11. Recovery Procedures

high Demand
Here's how Recovery Procedures is used in Senior Information Technology Manager jobs:
  • Created High Availability/Disaster Recovery procedures for all critical systems including partnerships with CAT5 secure hosting sites and call centers.
  • Developed policies and standards to provide functionality, data integrity, hardware integrity and emergency recovery procedures.
  • Manage approximately 20 terabytes of user data from permissions to recovery procedures.
  • Maintained/Exercised contingency plans and recovery procedures in case of disaster.
  • Developed and implemented fail-safe data recovery procedures.
  • Designed and implemented offsite backup storage solution array and recovery procedures.
  • Propose thorough IBM Mainframe system BCP and disaster recovery procedures .

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12. Business Units

high Demand
Here's how Business Units is used in Senior Information Technology Manager jobs:
  • Lead enterprise software solution delivery team for web-based product configuration solution for all major product lines and business units.
  • Designed network layouts for manufacturing office space design and data center relocation for various business units.
  • Defined business needs and strategy for technology refresh in low performing business units.
  • Worked with other business units to improve Capture/Proposal process.
  • Managed Data center actives for multiple business units
  • Worked with business units across the entire corporation to restructure and consolidate multiple disparate web sites into a unified web presence.
  • Served as IT business partner and leader of IT function for 3 business units that generated ~3.6B in annual revenue.
  • Managed ERP implementations as well as the resolution of technical and operational process issues with external partners and business units.
  • Create & manage Service Delivery model for Business Units using ITIL best practices from an end to end.
  • Formulated a series of projects that led to the End State required by the business units.
  • Worked with business units to gather system requirements and developed solutions to meet business needs.
  • Key objective: advise and consult corporate business units while aligning enterprise strategic IT goals.
  • Participated in business case planning sessions conducted by business units and addressed IT strategies.
  • Maintain and review the priorities and systems requests across the different Business Units.
  • Managed a shared environment where many business units created custom code.
  • Developed and oversaw $1M+ operating budget for Enterprise Business Units.
  • Selected, Implemented and Managed TEM services for NA Business units.
  • Maintain all Oracle Releases and Communication for all business units.
  • Manage cyber security portfolio of 400+ applications and 1600 servers across multiple business units.
  • Served as the IT business liaison for one of Pactiv's business units, Molded Fiber.

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13. Desktop

high Demand
Here's how Desktop is used in Senior Information Technology Manager jobs:
  • Assist in application development and monitor systems and desktop architecture, leading SAN management and administration.
  • SAP application, Oracle ERP application, JDE ERP application, Operational applications, Desktop applications, Desktops, and Networks.
  • Manage 3rd party desktop and server support for the company, Office 365 migration, IT infrastructure upgrades, server migration
  • Performed security patch management for Exchange 2000 and provided remote and local desktop services for Microsoft Windows Active Directory.
  • Provided desktop support for Microsoft Windows, Microsoft Office Suite, and military specific applications and peripheral hardware support.
  • Demonstrate previous experience with the logistics, technology, metrics and operations of geographically dispersed Desktop Support teams.
  • Directed cross functional project team which successfully converted 15,000 desktops with multiple operating systems to new Windows OS.
  • Managed operations team (9) consisting of desktop, application, and server support employees.
  • Engineered and implemented Virtual Desktop Infrastructure (VDI) for 5000 to 43,000 desktops globally.
  • Spearheaded all operations and decision-making for desktop, server, and network systems and support.
  • Designed internal VoIP cable and fiber network for our product to the desktop.
  • Trained, evaluated, and led systems administration and desktop support personnel.
  • Manage Desktop, server, network and facilities support teams.
  • Provided Desktop Support for about 90 users.
  • Provided desktop/application support to end users and mobile field staff System Administrator for Microsoft environment including all servers and switches.
  • Managed network/server administration, desktop infrastructure/service desk, training/documentation, telecom and audio-visual systems.
  • Focused on manageability, security, scalability, and serviceability of 800 desktop/laptop devices, 400 mobile devices and 200 servers.
  • Supported multiple desktop environments for the different initiatives (Windows, Citrix, Terminal Server, Unix, Linux).
  • Implemented direct sourcing processes, established enterprise desktop, server and accessory standards based on lifecycle planning and business needs.
  • Repair Computers Hardware and software (Desktop, Laptop, MAC) Maintain positive customer feedback.

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14. ERP

high Demand
Here's how ERP is used in Senior Information Technology Manager jobs:
  • Served as an information assurance security officer and liaised with support and network enterprise centers.
  • Designed, developed and modified enterprise computer applications software or specialized utility programs.
  • Project and Portfolio Management for Finance and Enterprise applications.
  • Managed the network enterprise of MedAssurant coordinate network maintenance and plan, designed and integrated new sites into the MedAssurant enterprise.
  • Cloud (AWS) hosting of ERP to be eventually accessed by business units in US, Europe and China.
  • Managed budget, schedule, scope, and quality guidelines for enterprise infra- structure development for the Engineering Department.
  • Created and managed the Information Technology Life Cycle Replacement, Windows migrations, and the Enterprise e-mail migration.
  • Supervised five support technicians' efforts, which supported 20 different windows servers and enterprise applications.
  • Implemented enterprise laboratory information management system (LIMS), resulting in ~700K of annual benefits.
  • Challenge: To establish a standardized strategy for deploying enterprise servers during client transitions.
  • Optimized enterprise wireless system to support fast growing device and client base.
  • Defined and implemented the future state of the ERP ecosystem.
  • Provided project and production support to all non-enterprise systems.
  • Managed projects to support roll out of ERP software.
  • Interpreted and tracked customer trouble calls and ensured resolution.
  • Direct management responsibility for multi-faceted enterprise initiative to update and expand IT infrastructure foundation.
  • Processed new hire paperwork, excellent interpersonal, written and networking skills, judgment and good analytical skills.
  • Program Manager for $5.5 million Siebel CRM Enterprise implementation to 1200+ users in global sales and marketing.
  • Facilitated program-wide meetings, created escalation procedures, and tracked status of the projects across the enterprise.
  • Key Contributions: Supported complete conversion to the Windows 7 Operating System and Enterprise E-mail Migration.

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15. Information Technology

average Demand
Here's how Information Technology is used in Senior Information Technology Manager jobs:
  • Provided tactical planning, evaluation, and coordination of the information technology systems to ensure overall technology alignment with company objectives.
  • Managed a staff of information technology professionals to provide all aspects of technical support and development for accounting and finance organizations.
  • Enhanced Management of Information Technology project tasks and quality assurance of product installations and services in diverse environments.
  • Recorded savings averaging more than $3 million annually by implementing an Information Technology Strategic Sourcing initiative.
  • Recognized new developments in information technology, anticipated change and updates, and proposed solutions.
  • Developed, tracked, and controlled the information technology annual operating and capital budgets.
  • Extended applicable Information Technology Security controls to top revenue producing systems.
  • Led information technology portfolio management for over 700 Army business systems.
  • Created and implemented corporate program for Information Technology Security awareness.
  • Supported and assisted in Information Technology budgeting and cost-planning.
  • Collaborated with local and offshore information technology teams.
  • Selected as Army Information Technology Human Resources Portfolio Management advocate at Pentagon, Headquarters Department of the Army (HQDA).
  • Developed policies and procedures for all aspects of the Information Technology department based on FFIEC guidelines and recommendations.
  • Managed and performed internal audits over operational, financial and Information Technology (IT) areas.
  • Negotiated the Information Technology Services Agreement between CHI and the acquiring entity.
  • Improved and upgraded all Information Technology for all users.
  • Cut information technology related expenditures by 37%.
  • Provide the Information Technology experience and foresight required to build a large scale eCommerce solution to support the sales organization.
  • Oversee all aspects of technology functions including Information Technology, Telecom, Networking, System Troubleshooting and Infrastructure planning.
  • Peformed duties of Network Admin and Information Technology Director since neither positions were filled during tenure.

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16. Cloud

average Demand
Here's how Cloud is used in Senior Information Technology Manager jobs:
  • Improved data security and disaster recovery through implementation of Cloud-based backup system.
  • Post messaging migration to Microsoft Cloud Computing Environment.
  • Provide IAM development expertise for integration of 150+ cloud and on-premise apps and development of new custom features and enhancements.
  • Led a team of 16 (US, Canada) providing private cloud and design engineering tools across AMD.
  • Managed and hired development team members responsible to engineering and incubation of Cloud Services for Intuit.
  • Project lead to establish new cloud application for new contracts, servicing contracts and billing.
  • Migrated all the Servers and Services to the Amazon Cloud using AWS.
  • Led a project to transition company intranet to Microsoft Azure cloud environment.
  • Led OS & Application optimization and AWS Cloud Migration.
  • Managed 24x7 multiple data center operations and cloud environments.
  • Implemented Cloud Computing - IaaS & SaaS.
  • Migrated multiple on-prem applications to Cloud-based services.
  • Key accomplishments include: Moving our global design teams from Adobe CS5 to Creative Cloud; inclusive of managed services.
  • Developed integrated business planning process for the AMD private cloud, enabling timely product roadmap decisions.
  • Lead a project for migration of .net Applications hosted in Xerox DMZ environment to AWS Cloud.
  • Assist with migration of Enterprise Legacy IT system to Virtualization and Cloud Computing.
  • Architected 3 vs 5 year financial cost model for private vs public cloud (AWS).
  • Prepare RFI responses Develop Staffing Models for LOE Develop Call Center/Service Desk Cloud solution.
  • Implemented BC &DR for Cargill utilized ServiceNow for cloud based workflow.
  • Architected new back up, content management, DR and business continuity strategies with CommVault/Simpana, Azure Cloud storage and Nasuni.

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17. SLA

average Demand
Here's how SLA is used in Senior Information Technology Manager jobs:
  • Involved in preparing the SLA agreement, Proposed Solutions by communication and coordinating with client/stakeholders of department.
  • Oversee the translation of business needs into clearly defined detailed requirements documents.
  • Translated business capabilities into core infrastructure requirements.
  • Provided metrics on service desk and field support work resolutions measured against SLA's and level of technician.
  • Manage contracts with vendors including SOW, SLA and Service Change Request, managing performance against contractual terms.
  • Ensured that vendor SLA agreements are met and verified so negotiated elements are created and applied as needed.
  • Managed SLA's for multiple software and hardware vendors supplying nationwide infrastructure support.
  • Delivered 99.5% rating against 90% expected goal for SLA.
  • Managed/created SLA's, vendor support contracts, and budgets.
  • Launched productivity-saving protocols that slashed work backlogs by 35%.
  • Translated Marketing requirements into User Stories for Network team projects.
  • Negotiated vendor contracts along with maintaining SLA agreements.
  • Managed day to day SLA observance.
  • Authored system documentation, including escalation and on-call documentation as well as service level agreements (SLAs).
  • Negotiated and managed operating/service level agreements (SLAs) for services to clients and from vendors.
  • Spearheaded the company's first SLAs with local vendors.
  • Saved penalties by improving performance on 5 missing SLAs.
  • Define and maintain Platform Budget, SLAs, OLAs, System Availability requirements based on application capabilities and performance.
  • Reduced IT budget while maintaining internal support SLAs for over 2000 high demand customers.
  • company's strategy, SLAs & KPIs, mitigate challenges, provide feasible IT solution.

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18. Process Improvement

average Demand
Here's how Process Improvement is used in Senior Information Technology Manager jobs:
  • Designed and implemented asset management practices as well as changes to sourcing practices, business process improvement and systems implementation.
  • Possess extensive experience implementing Dodd-Frank compliance programs, including regulatory risk assessment, process improvement and system implementation.
  • Focused on continuous process improvement and Global Process Management toward Incident, Problem and Change Management.
  • Provided consulting for various Business Process improvement and created process flow and business case documents.
  • Lead data governance initiatives across company to drive data and process improvement.
  • Introduced process improvements and change management initiatives, which boosted operational efficiency.
  • Provide leadership in process improvements and overall team productivity.
  • Identify administrative standards, issues and process improvement.
  • Participated in major cross-functional process improvement efforts.
  • Developed foundation for continuous process improvement.
  • Process Improvement for Active Programs based on IT Service Management (ITSM) best practices.
  • Facilitated process improvements with Sales department to grow their business and enhance their sales systems.
  • Lead the charge for continuous process improvement, waste elimination and cultural transformation.
  • Provide continuous process improvement through evaluations & metric reports & KPI's.
  • Helped the Business with process improvements and change management.
  • Applied process improvement and reengineering methodologies to conduct modernization of MA2 s Requirements Management process.
  • Evaluated and assisted in process improvement activities to improve program/projects workflow for more effective delivery.
  • Reduced loss events by over $750,000 annually by systemizing late releases through process improvement efforts.
  • Developed and implemented multiple process improvements for work systems efficiency, by more than 25%.
  • Scoped IT Security Process Improvement projects vis- -vis redesigning vulnerability management and/or incidence response.

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19. Software Development

average Demand
Here's how Software Development is used in Senior Information Technology Manager jobs:
  • Created proposals for IT related services including Software Development, process modeling and system implementation for local and federal government contracts.
  • Direct management and oversight responsibility for all projects, software development, and consulting engagements within the department.
  • Completed 10,000 person-hour software development projects with acceptable post-deployment defects.
  • Re-engineered software development practices through process redesign and agile transformation.
  • Collaborated with Managers to alleviate crisis in software development project.
  • Promoted to manager and was responsible for all aspects of the department including infrastructure, software development/deployment, and budgeting.
  • Introduced Global VPN connections and Hosted Development Infrastructure for off shore software development in Brazil, Canada, and India.
  • Managed more than 120 contractors providing systems and storage administration, as well as programming and software development services.
  • Provided Project Management and Software Development Management and Business Intelligence consulting services to H&M's clients.
  • Project Manager for $11M of custom document management software development based on SQL Server and Alchemy.
  • Worked as the senior QA and program manager for a strategic core billing software development initiative.
  • Managed global IT portfolio, programs, projects, Software Development and Operations Support teams.
  • Planned for all systems needs and recommended where appropriate internal system software development.
  • Advocated and help pilot adoption of Agile software development practices.
  • Led a highly technical software development team responsible for automation within the IT infrastructure teams, including technology provisioning and management.
  • Implemented applications software development and change management practices, ensuring documentation was maintained and available for internal and external audits.
  • Implemented a new process for work estimation and Software Development Lifecycle that dramatically improved project completion and success rates.
  • Adapted Agile development methods to existing waterfall processes to shorten the software development lifecycle.
  • Managed software development lifecycle processes on Oracle technology stack, including 10g AS Portal, infrastructure, 10g DB.
  • Led software development team-building Streamliner, new broadband client built on AOL's new open client platform.

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20. Active Directory

average Demand
Here's how Active Directory is used in Senior Information Technology Manager jobs:
  • Project Lead, developed basic authentication version of system to leverage Active Directory security administration.
  • Led initiative to redesign the network account creation and deletion process by automating data feeds from HR databases to Active Directory.
  • Directed a team of architects and developers for Oracle Identity Manager (OIM) Attestation, Active Directory and SUNONE directories.
  • Administer passwords and create user accounts in Active Directory, run tape backups, and install all server applications.
  • Managed technical services of Windows network infrastructure, including Active Directory, Group Policy, WSUS and SMS.
  • Planned, implemented Windows 2008 server technologies, active directory domains, AD migrations - 2003, 2008.
  • Provided support for 3000 Windows 7 desktops, laptops and Virtual Terminals with Active Directory Services.
  • Deployed a total of 9 Active Directory servers * Designed and deployed Exchange 2003 for AmericanStandard.
  • Assisted with user account setup in Active Directory Windows Server 2008 and Microsoft Exchange Server 2010.
  • Performed upgrade of Windows 2000 Active Directory domain services to Windows Server 2008 R2 platform.
  • Maintained Windows Server Update Services, Exchange, and Active Directory.
  • Created a Robust and Flexible Windows 2013 Active Directory domain.
  • Upgraded Windows 2003 Server Domain and Active Directory structure.
  • Carried out critical migration to Active Directory 2003.
  • Bulk creations in Active directory using PowerShell.
  • Designed and deployed Active Directory 2003.
  • Manage Windows Domain Controller/Active Directory, WSUS, DNS, DHCP, IIS, FTP, SMTP TCP/IP and RDP Servers.
  • Network Administrator for multi-site Windows 2003/Active directory network.
  • Managed all Windows, Messaging and Active Directory components of the contract with our Global IT support outsourcer.
  • Deployed and Managed GoldMine CRM software Deployed and migrated to Active Directory Installed and managed Citrix Server/WinFrame Setup and configured Group Policy

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21. SOX

average Demand
Here's how SOX is used in Senior Information Technology Manager jobs:
  • Experienced SOX-Audit representative, managing data-to-data (files, database) flow analysis and reconciliation.
  • Spearheaded design, testing, and standardization of IT procedures in conjunction with SOX audit standards to achieve IPO growth.
  • Managed IT compliance for HIPPA, PII and other compliance guidance for EDI transactions and SOX Compliance.
  • Led the documentation of the financial reporting and consolidation processes and controls in relation to SOX.
  • Managed teams using Agile and to adhere to SOX and regulatory requirements.
  • Lead the SOX Compliance initiative of all IT processes and IT systems.
  • Served as IT Manager for 3PAR IT SOX reviews and annual audit.
  • Eliminated 60% of SOX controls negotiating with Earnest & Young auditors.
  • Single point of contact for Sarbanes-Oxley auditors ensuring SOX compliant financial controls.
  • Achieved SOX and ISO compliance for 8 consecutive years.
  • Provided 24X7 support and maintained SOX and regulatory compliance.
  • Managed internal and external audits to ensure SOX/GXP compliance.
  • Led Corporate IT SOX compliance effort
  • Facilitated integrated (business and IT) SOX process walkthrough approach for all US significant cycles.
  • Performed IT risk assessment of company audit universe Sarbanes-Oxley (SOX) compliance program.
  • Managed multiple IT SOX international auditing projects and teams for Tyco International.
  • Work in controlled SOX, GxP, cleanroom and lab environments
  • Followed SOX compliance, change management and corporate governance under the Cingular and AT&T brands.
  • Redefined Release Management procedures, documented, and implemented the changes in order to be SOX compliant.
  • Staffed and managed the IT Audit team responsible for in-scope SOX 404 systems and applications.

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22. Sharepoint

average Demand
Here's how Sharepoint is used in Senior Information Technology Manager jobs:
  • Develop strong working relationships with third party software developers and project managers for CRM and SharePoint implementation.
  • Developed Information Architecture strategy, technical design requirements and deliverable for SharePoint 2010 implementation at ESRI.
  • Designed and implemented enterprise wide inventory system including all end points in SharePoint.
  • Implemented SharePoint and Project Server in a collaborative Environment.
  • Developed and managed corporate Intranet site based on SharePoint.
  • Led implementation of Microsoft SharePoint.
  • Provide expert technical maintenance of Microsoft Windows, SharePoint, SQL, and Microsoft Office infrastructure.
  • Defined the rapid implementation and prototype methodology for WCI s SharePoint programs.
  • Created and maintained Help Desk Knowledge Base in MS SharePoint.
  • Utilized SharePoint as tracking system for issues.
  • Established the PMO SharePoint Site.
  • Project Budget [ ] SharePoint 2010 Standardization Project: Standardized and Implemented SharePoint 2010 for Enterprise Content Management and Business Intelligence.
  • Managed billing enhancements to vendor packages that used COBOL, SQL, ETL, Java, .NET, and SharePoint.
  • Conduct monthly JAD sessions with technical and administrative staff using MS Enterprise Project and MS SharePoint.
  • Evaluate and assess Cloud platform vendors including Microsoft, HP, SharePoint, Salesforce, Dell.
  • Migrated local Carolinas SharePoint's to East Region SharePoint's for seven Business Class teams.
  • Developed a helpdesk site in SharePoint to better service end users.
  • Integrated the dashboards and reporting with Sharepoint and Dynamics CRM.
  • Led from front by single handedly implementing first Employee Portal in Canada using MS-Sharepoint
  • Implemented several workflow solutions using SharePoint workflow, Workflow Gen, and Nintex.

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23. Vmware

average Demand
Here's how Vmware is used in Senior Information Technology Manager jobs:
  • Installed, configured and managed VMWARE ESX servers, used by engineering team for development and testing.
  • Focused on minimizing operational expenses through implementation of VMware and consolidation servers.
  • Consolidated global Windows servers on VMware with MS SQL Server; negotiated with international vendors and established contracts.
  • Assisted in the configuration of the VMware ESX farm and upgrading from ESX4.1 to ESX 5.0.
  • Managed and Created Virtual Machines using VMWare for new servers/clients being added to the network.
  • Designed and Implemented SharePoint environment (physical servers, VMware and SAN storage).
  • Lead design engineer for customer-facing systems design on Microsoft, VMware and Cisco projects.
  • Overhaul and expansion of VMWare cloud environment (75 virtual machines).
  • Created the architectural design of VMware's global video infrastructure.
  • Set up new VMWare systems for local office use.
  • Designed, installed and managed VMware ESX server farm.
  • Improved scalability and availability of critical enterprise database systems; migrated off mainframe platform and implemented VMware environments.
  • Managed installation of VMware 5.5 ESX, EMC VNX, and Citrix XenApp 6.5 environments.
  • Managed hardware by Dell and HP as well as virtual servers utilizing VMWare vSphere.
  • Managed diverse Datacenter, including VMware, Cisco and EMC product lines.
  • Expanded the usage of server virtualization using VMWare.
  • Design and management hardening of VMware vSphere environment.
  • Designed, implemented and managed VMware vSphere.
  • Compacted 28 stand alone fileservers into 3 blade servers and migrated them to VMware environment at LAX Collocation Data Center.
  • Manage infrastructure with Hyper-V/VMware vSphere 5 across 4 hosts, 75 servers, and 150TB multiple SANs.

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24. Sdlc

average Demand
Here's how Sdlc is used in Senior Information Technology Manager jobs:
  • Facilitated/directed development of business requirements for fifteen distinct functions ensuring complete and accurate documentation for subsequent SDLC phases.
  • Define and execute projects required to support banking customer regulatory requirements utilizing SDLC and Agile methodology.
  • Directed a team of senior project managers who managed product platforms for Web Portals and IP products through complete SDLC process.
  • Led this project from requirements analysis, development, prototype, QA, production implementation and production support (SDLC).
  • Participated in the creation of release plans and conducted quality assurance audits and gate reviews based on the SDLC methodology.
  • Provided on time delivery of critical IT initiatives, while staying within budget and adhering to PMI and SDLC methodologies.
  • Provide subject matter expertise to the team; adhere to the standard SDLC process and artifacts throughout each project.
  • Created Project management policies and procedures for SDLC, resourcing, timing, budgeting, and costing reports.
  • Managed Software Development Life Cycle (SDLC) of Web, hardware, and software application development.
  • Managed a staff of direct reports for throughout the Software Development Life Cycle (SDLC) i.e.
  • Implemented portfolio management, program management, SDLC implementation and training, intake and release management.
  • Managed Process and Compliance team and implemented IT SDLC processes with focus on SOX controls.
  • Managed large scale, new software development projects/programs, through all phases of SDLC.
  • Created and updated all project administration processes, including SDLC/ADLC documentation templates and tools.
  • Developed and implemented general IT, SDLC and disaster recovery policies and procedures.
  • Review and approved the completion of the individual SDLC stage gate.
  • Used iterative Waterfall SDLC process and switched to Scrum mid-stream.
  • Ensured that projects followed the SDLC guidelines.
  • Managed entire SDLC of several J2EE projects.
  • Championed Security for Engineering IT thru learning, training and continuous process and SDLC improvement.

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25. Management System

average Demand
Here's how Management System is used in Senior Information Technology Manager jobs:
  • Implemented PeopleSoft Learning Management System from definition through delivery and launch.
  • Provided effective training metrics through administration of firm-wide learning management system.
  • Program Manager leading Insurance claims management system replacement program.
  • Created and deployed next generation Content Management System and Marketing Campaign program for real time content updates and outreach e-mails.
  • Led the implementation of a Talent Management System (TMS) throughout 24 departments, impacting 24,000 employees.
  • Delivered technical services for migrating a disk drive materials management system to SAP MM and I2 DM.
  • Managed 4,000+ mobile devices and assisted on the evaluations and implementation of a mobile device management system.
  • Research, develop and implement new IT solutions, including a new revenue management system.
  • Collaborated with Lotus Notes Developer to create a Change Management system for approval and notices.
  • Maintained management system to facilitate the tracking of current and future actions.
  • Content management systems to support back-office and real estate teams.
  • Conducted training on the warehouse management system.
  • Led multi-million dollar project to replace a legacy Laboratory Information Management System.
  • Directed all initiatives with outside vendors concerning customizations of warehouse management system.
  • Implemented the capital asset management system and the Asset Reutilization Initiative.
  • Saved [ ] annually in labor and AR costs by standardizing contracts, enhancing work management systems and reducing invoicing errors.
  • Managed replacement of the companies current Claim Management System with a Tibco BPM system.
  • Inventory Management System - On Going.
  • Develop and refine business intelligence and analytics practices for warehouse management systems and customer onboarding.
  • Implemented an IT management system that linked asset management and the firm's Helpdesk system.

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26. CRM

average Demand
Here's how CRM is used in Senior Information Technology Manager jobs:
  • Managed Customer Portal & CRM implementation with a focus on stakeholder experience, Revenue Recognition, Collections & Provider Payments.
  • Engaged in the IBM CRM Tool (ServiceNow) for creating flow analysis and instruction to new department managers.
  • Managed the sourcing and development of web based CRM system that integrated with our global scheduling and monitoring systems.
  • Led IT efforts to implement CRM integration between SFDC and Cisco Phone switches, using EngHouse integration software.
  • Led the effort to integrate source data from business systems spanning multiple organizations into the CRM platform.
  • Involved in the Fit-Gap Analysis to perform the feasibility of integration between Web Portals and SAP CRM.
  • Led a $55 million global SAP ERP/CRM standardization program on time and within budget.
  • Led a data quality team whose charter was to ensure quality of the CRM data.
  • Drafted a plan to implement and integrate CRM, directory service and financial model.
  • Implemented new Vendor portals, CRM portal, Customer Loyalty portals using WCEM.
  • Customized off the shelf CRM to in-house provisioning/billing hybrid application.
  • Project managed full implementation of companywide Customer Relationship Management (CRM) System.
  • Managed technical team in the CRM practice Lead several CRM and E-Business suite implementations as a PM, and Technical Lead.
  • Program leader for the largest system modernization programs in Volkswagen Group of America for order management and CRM functions.
  • Led migration project for a 13 year old CRM application to Salesforce.com.
  • Focus on CRM - Help Desk integration - Oracle and Seibel.
  • Lead various projects for data integration with CRM systems like Appature.
  • Customized Dynamics CRM with forms, entities, and workflows.
  • Project Manager of infrastructure for corporate Siebel CRM solution.
  • Key Achievements Supported quarterly CRM Siebel release schedule without missing business published SLAs.

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27. Technical Support

average Demand
Here's how Technical Support is used in Senior Information Technology Manager jobs:
  • Streamlined technical support department to accelerate equipment issue resolution, decrease customer wait time, and improve customer support and satisfaction.
  • Handled the tasks of providing technical support for Hardware integration and driver integration by using driver software application and engineering.
  • Provide daily technical support for network, connectivity, telecommunications, peripheral equipment, and system maintenance.
  • Managed technical support and report generation related to these systems.
  • Provided technical support for extensive wireless network.
  • Targeted application developers, web developers, DBA's, IT Administrators, Network Engineers, Technical Support and Project Managers.
  • Provide hands-on as well as supervising technical support for networking problems which require skills using advanced diagnostic and management tools.
  • Provided GIS technical support, tested and trouble shot ArcGIS software and internally developed GIS solutions.
  • Provided on-site technical support troubleshooting, and issue resolution for all offices located within region.
  • Managed Windows Server/Windows 7 environment, providing technical support to employees as needed.
  • Provided Level III technical support to all hosted customers and corporate end users.
  • Performed and provided 24-hour on-call and emergency technical support for client base.
  • Create and update technical support videos and documents on Wiki server.
  • Performed technical support and tasks for Non Destructive Testing Equipment.
  • Provided technical support for fault tolerant EFT back-office systems.
  • Conducted meetings to promote confidence in Nuvox products and provide technical support for applications proposed.
  • Trained 13 engineers to perform software upgrades and provide 24/7 technical support for all Lucent Technologies customers in North America region.
  • Managed IT staff, automation development, contract services, and technical support for the entire facility.
  • Provided EDM internal Print Production and external customers year round 24 x 7 technical support.
  • Led the build out of mirrored environment for Trevena and dedicated IT Professional for on-going technical support.

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28. PMO

average Demand
Here's how PMO is used in Senior Information Technology Manager jobs:
  • Led PMO and portfolio development and governance programs to evolve product management and project management capabilities.
  • Project Management - Develop and implement a company-wide PMO project tool and business functionality.
  • Establish and lead the PMO organization including developing governance documentation and implementation protocols.
  • Managed EPMO execution to ensure timely delivery of two (2) new STB's for DTVLA and DTV SWE releases.
  • Served as Acting Director of the PMO during Director s 3-month leave of absence, with full Director Authority.
  • Directed the implementation of a Divisional PMO for the National and Large Account segment of Commercial Business.
  • Tracked and maintained the central accountability for the metrics of all projects managed by the PMO.
  • Developed and Managed IT Governance processes, policies, documentation and Project Management Office (PMO)
  • Collaborate with PMO; Infrastructure, Apps Development & QA ensuring development & testing are tracked.
  • Performed audits to assure all corporate PMO developmental practices, standards and processes were followed.
  • Provided daily IT PMO, Program and Project Management responsibilities for the Global HR Division.
  • Partnered with project management and leadership in developing a PMO and governance framework and artifacts.
  • Led IT-wide Agile transformation, guiding IT Leadership, PMO and IT delivery organizations.
  • Produced the High Level planning for PMO using MS Project.
  • Managed PMO office for the enterprise wide BPR initiative.
  • Led ERP PMO and Release Management teams, creating roadmaps for executive reviews and executing many critical releases to Oracle EBS.
  • Joined the TWC IT Carolinas Region to assist in building an effective and successful PMO for the organization.
  • Managed and oversaw all IT project finances for the organization under IRM s PMO.
  • Established IT Program Management Office (PMO) with a 12 member team.
  • Set up other PMO best practices and methodologies for PMs, BA, SAs and share knowledge to support fellow professionals.

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29. Internet

average Demand
Here's how Internet is used in Senior Information Technology Manager jobs:
  • Managed internet, television radio and print advertising campaigns.
  • Implemented Internet/Intranet Portals and Digital Marketplace.
  • Delivered an enterprise Reservations & Operations system with internet and IVR connectivity, and a vital Customer Loyalty/branded MBNA credit card.
  • Established, enhanced, and managed FTP, Intranet (MS SharePoint) and Internet at both MA and RI sites
  • Spearhead efforts to educate and engage senior military personnel and integrate internet solutions for USSOCOM and all combatant commands.
  • Managed up to 146 Technicians (to include 7 Managers and Team Leads) supporting internet high speed lines.
  • Led a team of IT professionals (staff, contractors and offshore team) to deliver rich Internet applications.
  • Developed Visual Basic applications with Crystal Reports, Internet, Email servers Administration and variety of utility software.
  • Utilized Internet recruiting, reference recruiting, cold calling and various networking strategies to source qualified candidates.
  • Posted job openings, utilizing the internet, job boards, and various websites.
  • Utilized networking abilities, employee referrals and Internet researching skills to locate qualified candidates.
  • Project Manager for developing aspects of B2B and B2C content Internet services.
  • Developed requirements for new internet-based products (Video and Fax).
  • Tripled the Internet bandwidth to 4.5 mbps while simultaneously reducing total land line phone bill and ISP cost by 50%.
  • Managed a team of Technical Product Specialists responsible for the group's Internet Computing strategy and implementation.
  • Ordered and maintained the corporate office T-1 for internet access, PRIs T-1 for phone system.
  • Configured http access to monitor internet band width use.
  • Updated and created several Internet and technology policies.
  • Designed and developed a "proof-of-concept" technology platform for the secure transmission of medical records via the Internet.
  • Administered Microsoft Internet Information Server(IIS) 6.0 Administered Citrix Presentation Server.

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30. Itil

low Demand
Here's how Itil is used in Senior Information Technology Manager jobs:
  • Aligned service operation with ITIL models Created change control and configuration management process to ensure stability of production environments.
  • Established configuration management processes by utilizing ITIL best practices.
  • Implemented and managed IT Operations Performance Management responsible for ongoing management and maturation of all service management (ITIL) processes.
  • Result: Provided ITIL/ITSM expertise using Remedy, MS Project, HP PPM, MS Office tools & Agile methodologies
  • Established vision with a clear understanding of unit goals using ITIL methodology as well as HDI best practices.
  • Formulated plan for and implemented 24/7/365 Global Service Desk and Call Center based on the principles of ITIL.
  • Purchased and implemented new ticketing system and modeled the newly created Service Desk around ITIL best practice.
  • Implement ITIL Service Management - Incident, Problem, Service Request, Knowledge, and Access Management.
  • Implemented ITIL best practices in service delivery, change management and configuration management for global IT.
  • Defined Integration COE operating model for Integration technologies including ITIL-based / PM best practices and standards.
  • Directed effort to implement standards-based (ITIL) processes and procedures for all Capacity Management activities.
  • Developed and led ITIL based Service Management initiatives for a 1000 person production support Team.
  • Tailored change control and CMDB practices and procedures to align with ITIL framework.
  • Implemented a new ITIL compliant support model using change and problem management techniques.
  • Fostered, educated and ensured all ITIL disciplines are successfully practiced and mature.
  • Implement the ITIL methodologies and standards.
  • Adhere to all ITIL and PMI guidelines.
  • Utilized ITIL best practices for configuration of ServiceNow Demand/Change/Release modules based on Healthfirst requirements.
  • Selected Achievements: Certified as an ITIL V3 Expert.
  • Enforced ITIL best practices and governance processes.

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31. QA

low Demand
Here's how QA is used in Senior Information Technology Manager jobs:
  • Managed stakeholder expectations, controlled budget, and co-authored the QA methodology.
  • Improved computing requirement and delivery time to engineering and QA team by 90% by utilizing cloud computing services.
  • Created and communicated long-term organizational objectives to the department and other groups, including Tech Support and QA.
  • Recruited Engineers, QA engineers and Technology Project Managers to build a high performance teams from ground up.
  • Lead for the software developers, Quality Assurance (QA) staff supporting the DOJ document retrieval database.
  • Implemented completely new PC refresh deployment process, improving scheduling and standardizing PC backup and QA / QC.
  • Create and maintain systems for tracking, trending, and reporting discrepancies identified and assessed by MQA.
  • Represent MQA at cross-functional meetings to develop, review, and approve Commercial Quality documents.
  • Performed continuous analysis of risks and ensured QA scripts were defined and followed as planned.
  • Supervised Process and Release/Change Management Team, and mentored Project Managers & QA team.
  • Performed QA testing and validation activities in the ServiceNow DEV/TEST environments prior to implementation.
  • Managed and build out Operations, IT, QA and Support departments.
  • Managed Global Systems Monitoring Engineering & Operations, DB Tools & SQA.
  • Worked with our QA folks in their testing and evaluating environments.
  • Directed QA team in overall EBS testing including 30+ interfaces.
  • Involved in training QA team and support System Test, UAT and End to End testing phase.
  • Identified underutilization of key tools readily available for QA processes.
  • Developed and executed QA Roadmap which resulted in a change in strategy from staff augmentation to managed services for offshore resources.
  • Developed standard QA/QC test protocols wherever API/ISO criteria were not available.
  • Leveraged QA resources to enhance the product development lifecycle.

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32. Unix

low Demand
Here's how Unix is used in Senior Information Technology Manager jobs:
  • Provided Windows/Unix/Linux administration, global engineering application support, internal/external customer connectivity, storage solutions/backup, and systems management.
  • Defined network and security architecture across multiple platforms including UNIX and Microsoft.
  • Compiled SOP's on setup, configuration, maintenance and repair of SunFire 3800/4800/6800 servers and SAM-QFS and Unix file systems.
  • Utilized state-of-the-art technologies to provide network connectivity of disparate Mainframe, AS400, UNIX, Windows NT/2000, and PC systems.
  • Directed migration of internal billing, file and print and email services from legacy systems to cost effective Linux/Unix/Microsoft environment.
  • Directed global Unix / Linux, Windows, and storage operations for a $5B financial and data services provider.
  • Worked with various areas (UNIX, DBA, applications, network) to manage environment tasks.
  • Customize security solutions for Unix/Linux environments with server hardening tools like Bastille, ModSecurity, and PSAD.
  • Lead Global Operations in product development IT for large locale Unix and NAS storage environment.
  • Supervised creation of UNIX gateways for new client connections & edited XML files for certification.
  • Focus on troubleshooting issues, root-cause analysis, UNIX performance tuning and capacity planning.
  • Migrated the company's data from a DGUX Unix system to an AS400.
  • Service lead for the UNIX/Linux team in support of Server Services.
  • Provided all UNIX support for the world's largest VoIP network.
  • Promoted and Mentored Unix and Windows managers.
  • Designed and developed a UNIX-based Electronic Performance Support System under contract to Globalstar Limited Partners.
  • Monitored and managed changes for Applications, UNIX, Intel, and Network devices, Voice, Unisys and Mainframes.
  • Performed Unix OS tuning on various unix platforms.
  • Check Server Logs and provided Daily Unix Support , in order to correct issues found on all Solaris Servers.
  • Provide LINUX/UNIX Support to 8 LINUX Servers, consisting of VSAT applications such as, iDirect's; iBuilder and iMonitor.

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33. Web Application

low Demand
Here's how Web Application is used in Senior Information Technology Manager jobs:
  • Developed a security audit program to perform network security assessments and also to identify web application vulnerabilities.
  • Managed engineering and administration of web application infrastructure and Enterprise Application Integration (EAI).
  • Delivered high visibility revenue billing and planning custom web application.
  • Documented the technical process of the company's web application programs and drafted the operating manuals for the operation team.
  • Work on web application for document management, desktop sync client and client application on Sharp-specific hardware.
  • Supervised JAVA based web applications development, such as Rebate Management System and Customer Response System.
  • Implemented cloud based web application firewall (WAF) as a stop gap measure from threats.
  • Directed the transition of web applications from outdated technologies (ASP, COM, etc.)
  • Lead various projects to implement Google site search on various web applications.
  • Provided network restructuring to increase efficiency for more clients connecting to the web application on the newly designed VMware web servers.
  • Improved security of web applications by instituting safe development practices and a formal assessment of penetration testing (using Acunetix).
  • Coordinated Global ERP (SAP) integrations project to identify needed resources, ensure web application and back office functions.
  • Managed SunWeb application projects including: Vignette, Interwoven, NetGenesis, Foundry, and Sun Portal Server applications.
  • Experience with design and development of responsive web applications using Java, .NET and Windows frameworks.
  • Lead various projects to build web applications using CMS systems like SiteCore, Umbraco and DNN.
  • Worked with vendors to design, program and implement web applications to suport company operation.
  • Developed new web applications for business controls and analysis using .NET.
  • Created Project Plan Designed and developed the web application.
  • Web application design and programming for the company Intranet and Extranet being accessed by thousands of registered users every semester.

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34. SAN

low Demand
Here's how SAN is used in Senior Information Technology Manager jobs:
  • Negotiated a 25% reduction on a managed service contract saving the company thousands annually.
  • Increased application stability and performance through continuous network, system, database and SAN tuning.
  • Migrated terabytes of data from EMC SAN to NetApp using native and application technologies.
  • Planned on the Hardware capacity including Hardware Procurement, SAN allocation etc.
  • Present product knowledge, architect and implement a SAN environment.
  • Work Locations: Atlanta, San Francisco (CA)
  • Recruited Software Engineers in San Diego and Nationally.
  • Completed more than one thousand non-Y2K projects.
  • Maintain the SANS 4 - NETAPP FAS2050's and DELL EqualLogic's.
  • Implemented NetAPP / HP SAN & NetAPP based NAS.
  • Lead the development and on-going maintenance of SOX and regulatory programs for this international technology company based in San Diego.
  • Designed, specified and purchased equipment and programs ranging in cost from several thousand to multi-millions.
  • Procure SAN equipment through our broker channels and initialize SAN equipment for testing and fmal distribution.
  • Configured Brocade Fibre Channel Switch setting up zones utilizing WWN's for SAM-QFS SAN configuration.
  • Executed the reduction of physical servers into a VMware virtual environment including a central SAN.
  • Schedule staff on month by month basis in specialized industry software (Sandata).
  • Build a NetApp 6060 SAN with bith both SAS and SATA drives as part of the storage Migration.
  • Virtualized the storage environment in order to provision storage-as-a-service across several thousand users saving over [ ] annually.
  • Managed 7x24 team of SAN/storage professionals, providing "storage on demand" services to over 200 global customers.
  • Reported directly to President after relocation to San Diego Sr. Technologist: Managed technology roadmap to align with product roadmap.

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35. Linux

low Demand
Here's how Linux is used in Senior Information Technology Manager jobs:
  • Installed & administration of Linux Ubuntu for network monitoring using Snort
  • Managed research and development of next generation mapping solution using java based open source mapping tools, Linux and PostGresql.
  • Implemented and involved in several OS migration projects, from the existing AIX/SunOS/HPUX servers to Linux platforms.
  • Install all End user software, Repair and maintain all laptops, Desktops and Linux boxes.
  • Core Technologies: Apache Tomcat, Oracle, Linux, Java, IBM Sterling Commerce
  • Managed and monitored over 75 server (WindowsLinux) both virtual and physical.
  • Managed Agile PLM upgrade project to version 9.3.3 and migration to Linux platform.
  • Well versed with Linux operating system, backup and restore and DR creation.
  • Managed the Unix/Linux and Infrastructure teams supporting 3000 R&D engineers.
  • Maintain the responsibilities of Lead Linux Systems Engineer role.
  • Integrated Linux Firewall and T1 Connections.
  • Work with Amazon EC2, S3, RDS, and VPC, as well as Ubuntu Linux and Microsoft Windows Server.
  • Core and Speech systems were Win2K systems written in C++, Data Systems utilized Sybase and Web Logic on Apache/Linux.
  • Supported several platforms that our clients used, including HP-UX, AIX, Solaris and Linux.
  • Manage K12's hybrid Network Operations Center and a team of 12 Linux Engineers and DBAs.
  • Lead architect, production and development DBA and SysAdmin for Linux and Solaris.
  • Managed a team of onshore and offshore Windows, Linux and VMware administrators.
  • Maintained Exchange 2010 and Zixmail(Linux) email gateway.
  • Web Servers: IIS 6.0/5.0, Apache Web Server on Linux, Apache Tomcat, J2EE/JBoss on Linux.
  • Resulted in improved client confidence through system stability using EMC replication and Redhat Linux clustering with defined failover.

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36. HR

low Demand
Here's how HR is used in Senior Information Technology Manager jobs:
  • Provided research in operational awareness, operational analysis and threat analysis.
  • Provided technical assistance throughout Company.
  • Managed from planning through completion, two highly successful desktop deployment projects, saving $700K on hardware acquisition.
  • Assisted in hiring HR recruiter, worked job fairs, and continued to review resumes with new recruiter.
  • Led cross-functional teams (HR, Finance, IT delivery teams, vendors), delivering strategic initiatives.
  • Executed under budget for each fiscal year despite downward pressure on the budget through the year.
  • Provided governance for Command Center Operations projects through Measure, Analyze, and Improve phases.
  • Managed teams from Applications, Technical Services, Security, HR, Networking and Contracting.
  • Worked to support global expansion of the firm through various M&A.
  • Reduced audit fees by $500K through process improvements.
  • Worked with off-shore resources throughout cycles.
  • Increased efficiency 60% through automation.
  • Lead hardware/server/desktop upgrades through approved vendors # Developing POC/prototype for a Manufacturing Execution System.
  • Created threat management web site designed for user support and document availability.
  • Developed work specifications, techrical specifications and terms and conditions.
  • Partnered with Finance to reduce network maintenance costs by 28% through reconciliation of network devices in production and vendor invoices.
  • Led team through the Fleet Boston Merger resulting in $1.74MM in operational savings and $3.8MM in retained revenue.
  • Managed IT Team operationally responsible for all server, network and desktop environments throughout the enterprise.
  • Improved speed to market by 50%( yarn through weaving) to a 12 day turn.
  • Recognized as "Employee of the Month" for three consecutive months in 2008.

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37. Setup

low Demand
Here's how Setup is used in Senior Information Technology Manager jobs:
  • Partnered with Database Management on database creation adding indexes and proper field setup for efficient reporting.
  • Planned and executed infrastructure build up, communication setup and development team ramp-up.
  • Coordinate and manage all aspects of event activities including procuring equipment, talent search and all special needs for event setups.
  • Provided remote IT Operations support and setup of infrastructure for remote conferences, Press Shows and off-site regional meetings.
  • Oversee the monitoring and diagnosing of server issues, OS issues, cloud and VDI setup issues.
  • Contributed in video production meetings on new technical issues and tools dealing with cameras and lighting setup.
  • Created a clear, coherent approach to guide effective program/project setup, execution, and control.
  • Assisted Finance with Microsoft Forecaster setup and reporting for annual budgets and salary planning.
  • Provided management and installation of TCIP/IP and UDP/IP networking for router configuration and setup.
  • Provide assistance with setup of routers, switches, mobile broadband devices.
  • Supervised movers and installation processes for all moves and new site setups.
  • Manage office and lab setup, move-in and decommissioning projects.
  • Designed and implemented VMWARE setup for this location.
  • Exchange 2010 DAG setup for disaster recovery.
  • Home networking setup and support.
  • Spearhead technology integration and production setup/rollout support initiatives.
  • Directed QA staff to setup a lab environment to validate the software meters on cell phones.
  • Implemented Canadian Giga Joules gas trading that included market data setup, PFE enhancement.
  • Lead the effort for the new office setups at Edison, NJ and Milpitas, CA.
  • Used Cisco OTV to setup seamless DRs across sites.

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38. Cost Savings

low Demand
Here's how Cost Savings is used in Senior Information Technology Manager jobs:
  • Delivered significant cost savings to business by overseeing staff schedule details and global responsibility transition activities.
  • Increased cost savings by developing departmental budget and overview.
  • Steered design and deployment of IT resource replacement program valued at over $2M, leading to substantial cost savings.
  • Lead partner bounty payment system improvement initiative that resulted in ~ $8.4M in annual cost savings for AOL.
  • Led 18 NPI software automation development programs resulting in $9M+ in productivity cost savings in 2013.
  • Produced cost savings and avoidance, as well as growth opportunities to support growth goals.
  • Re-negotiated key IT and audiovisual contracts for cost savings of 10%-15%.
  • Reported and tracked $2.5M of Six Sigma IT cost savings and open issues.
  • Managed vendor relationships resulting in increased cost savings to City departments by 35%.
  • Led a telecommunications cost savings project which saved $2.2M over 3 years.
  • Negotiated a total cost savings in excess of $32M with suppliers.
  • Review supplier capabilities, transfer work, and negotiate additional cost savings.
  • Identified and resolved performance bottlenecks resulting in $2MM in cost savings.
  • Documented cost savings, established time lines and delivered to plan.
  • Enable financial and cost savings of around $600k per year.
  • Advised corporate on selection and subsequent deployment of Interwoven Teamsite content management solution - secured $20M in operating cost savings.
  • Created metrics to show various views of cost and cost savings, project status, CMRs, etc.
  • Generated cost savings for GPS equipment in excess of [ ] annually.
  • Key Team Contributions Introduced $1Million of annual cost savings initiatives.
  • Directed development of world wide Integration Initiative, producing shorter implementation time lines and creating cost savings to the organization.

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39. Voip

low Demand
Here's how Voip is used in Senior Information Technology Manager jobs:
  • Spearheaded VoIP phone system evaluation to position company for future decision making and implementations.
  • Improved security and efficiency by deploying VoIP infrastructure and Cisco-based networking.
  • Deployed hosted VoIP solution for internal/external users.
  • Designed and Managed project installation of Windows servers, Wireless deployments, LAN switches, VOIP phone systems and Firewalls.
  • Managed a 100 user VoIP phone system that includes 7 remote sites, and a handful of telecommuting employees.
  • Managed Phase II of TD Bank VoIP deployments at over 250 Retail and back office locations.
  • Replaced end of life PBX with current NEC phone system, including Unified Communications and VOIP.
  • Cloud based Service Desk (ServiceNow ITSM), VoIP Call Center
  • Operate and maintain business telephone system (PBX and VoIP).
  • Designed and directed the implementation of corporate global VoIP system.
  • Delivered new VOIP environment to all sites globally.
  • Implement corporation ERP system, and VoIP system.
  • Converted VoIP platform from H323 to SIP.
  • Evaluated and implemented Cisco VOIP.
  • Helped plan and implement the Roll out of a Cisco VOIP solution replacing and older Mitel Phone System.
  • Managed VoIP Cisco telephone system and Unity voicemail system for external sales team.
  • Managed all aspect of VoIP, network infrastructure, helpdesk and vendor relations.
  • Implemented Avaya Aura VoIP platform globally supporting 17,000 WW employees.
  • Oversee support for over 42 Aspect ACD, Aspect Primitive Dialer, VOIP.
  • Managed the Nortel TDM to Avaya VoIP migration, including integration into MS Lync via SIP.

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40. Vendor Management

low Demand
Here's how Vendor Management is used in Senior Information Technology Manager jobs:
  • Work closely with executive management to develop long term strategies that increase value through effective vendor management and contract negotiations.
  • Performed vendor management to ensure external partners effectively and efficiently delivered $200 million/year in contracted services.
  • Launched a Vendor Management Program to address organizational needs and satisfy various CUNA and regulatory requirements.
  • Develop vendor management program to increase visibility into supplier service offerings and ongoing initiatives.
  • Negotiated software license and maintenance contracts, while maintaining vendor management relationships.
  • Coordinated procurement and vendor management related processes, reporting and scorecards.
  • Established Portfolio contract and vendor management guidelines and best practice development.
  • Interfaced with Legal, Tax, Vendor Management, Finance, Technology, Asset Management and others as necessary.
  • Provide IT service, asset management, vendor management, inventory control at Intel Corp. southern California campus.
  • Achieve for a 4th consecutive year full compliance on the Outsourcing & Other Arrangements Vendor Management Program.
  • Experience with vendor management in both outsourcing and staff augmentation models.
  • Led vendor management, Six Sigma initiatives, and audit responses.
  • Implement new contract for Vendor Management team including SLA driven responsibilities.
  • Evaluated solutions for vendor management, and mobile fleet management.
  • Perform vendor management and budgeting for the enterprise tools.
  • Managed IT Vendor Management Office (VMO).
  • Release Process and Vendor Management.
  • Staff and time management resource requirements, allocation, negotiation with vendor management and off shore resourcing and development.
  • Facilitate project, deployment, process, contract, and vendor management in navigation of project lifecycles.
  • Drive Insourcing Strategy for Energy Management Lead Vendor Management Operations for EM.

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41. CIO

low Demand
Here's how CIO is used in Senior Information Technology Manager jobs:
  • Identified root causes of suspicious issues and implemented resolutions that increased efficiency and customer satisfaction, and lowered overall support costs.
  • Proposed and drafted various technical administration policies geared toward the end user and submitted to CIO for approval with minimal revisions.
  • Led successful delivery of products, projects, process improvements & operational support activities with quality consciousness & sustained business value.
  • Provided hands-on expertise in developing acquisition strategies and procurement packages for the Chief Information Office (CIO) Program office.
  • Assigned to special projects by the CIO and VP of Application Development, including contributing to the company's1999 Strategic Plan.
  • Point of Contact for all CIO SR inquiries from vendors, Contracts Section, Service Management, and FSA.
  • Utilized Business Intelligence team to provide CEO, CFO, and CIO with needed data to make business decisions.
  • Initiated cost-cutting and efficiency opportunities through network-wide optimization, yielding in 10% immediate gain in precious long-haul bandwidth.
  • Supported Senior Executives and CIO leadership by providing status updates of applications, systems, and site outages.
  • Organized meetings and conference calls with vendors and Program Managers concerning all actions with CIO projects.
  • Supported the ATF CIO's office providing high-level expertise in business management and analysis service.
  • Reported to the CIO, and Sr. VP of Telecommunications with eight direct reports.
  • Diagnose and resolve hardware problems and software issues, including malicious software infections.
  • Designated by the CIO to completely restructure IT operations for a troubled division.
  • Deliver CEO, CIO and VP-type reporting and communication regarding the portfolio.
  • Presented metrics at monthly CIO Portfolio Reviews and quarterly CIO Operations Reviews.
  • Provide monthly reporting and trends (US, UK) to IT Directors, IT Managers and CIO.
  • Owned the Server Transformation/Virtualization CIO Top project which had a $3M budget.
  • Delivered comprehensive gaps analysis (COBIT based) for the Enterprise Change Management to CIO, to remediate controls gaps identified.
  • Teamed with the CIO and CFO to create an IT roadmap and strategy and administered a $13 million IT budget.

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42. Data Centers

low Demand
Here's how Data Centers is used in Senior Information Technology Manager jobs:
  • Delivered a long term Data Center Operations strategy consolidating 4 separate data centers into 1 logical data center.
  • Defined Security Architecture infrastructure for consolidated data centers for support state agencies.
  • Scaled to thousands of virtual machines in global data centers in the United States, the Netherlands, and India.
  • Consolidated 36 physical IBM i systems in 7 data centers down to 6 physical systems in 2 data centers.
  • Landscape included over 2000 server, storage, and backup robotic devices in 15 engineering design data centers.
  • Directed offshore development efforts for three data centers across India; Hyderabad, Mumbai, and Chennai.
  • Managed deployment of a new infrastructure for two data centers with over $10,000,000 invested in hardware.
  • Operated regionally and in global data centers in the United States, Netherlands, and India.
  • Led project for integrating 3PAR infrastructure into the HP systems and data centers.
  • Standardized and implemented SAN fabric for entire enterprise, including 3 data centers.
  • Project lead for data center migration of applications between global data centers.
  • Managed a $2 million budget in support of FairPoint data centers.
  • Support regional data centers and servers patch management.
  • Direct oversight of all PPCP data centers.
  • Total redesign of multiple data centers.
  • Provide ongoing technical and leadership expertise in supporting data centers, including growth and scalability requirements.
  • Worked very closely with the Corporate IT Core and Hosting teams which manages Lionbridge's global data centers and network infrastructure.
  • Led the IT Infrastructure team, responsible for data centers, compute, networking, storage, and Microsoft Azure.
  • Worked with Facilities and RE teams on building 2 new data centers in Quincy WA and Las Vegas.
  • Consolidated 4 data centers, and reduced server count by 80% through virtualization.

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43. Direct Reports

low Demand
Here's how Direct Reports is used in Senior Information Technology Manager jobs:
  • Manage a highly technical staff of 25 direct reports geographically across the U.S. and 10 purchased services, including offshore.
  • Manage a team of 10 engineers off this 4 are direct reports and 6 have a dotted line reporting.
  • Manage direct reports, systems and projects to achieve unit goals in accordance with Company policies and practices.
  • Mentored team leading to the promotion of three direct reports to manager level and one to senior manager.
  • Conducted assessment of skills, and interests for direct reports and matched them to organization and project needs.
  • Drive operations and develop a team of 15 direct reports, managing multiple locations and providing divisional/regional support.
  • Worked with Cross Functional Teams of from Inception to Implementation Stage with 22 - 30 direct reports.
  • Managed a group of 60 full-time professionals, 61 off-shore resources and 7 direct reports.
  • Managed a team of four direct reports in the US and 12 in Mexico.
  • Conduct Performance appraisals of direct reports, assist in career goals and training plans.
  • Supervised eight direct reports and 35 indirect reports comprised of engineers and analysts.
  • Managed over 150+ resources between Prime, Subs and direct reports.
  • Handled recruitment, training and performance management of 20+ direct/indirect reports.
  • Managed 8 direct reports, 3 offshore resources (India/Brazil).
  • Manage the career growth of my direct reports.
  • Hired, on-boarded, and coached direct reports.
  • Managed a team of 12 direct reports.
  • Supervised 6 direct and 10 indirect reports.
  • Managed 2 direct and 55 indirect reports.
  • Led and empowered 8-direct reports and 11 resources.

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44. VPN

low Demand
Here's how VPN is used in Senior Information Technology Manager jobs:
  • Enabled secure communications for senior leaders through implementation of a VPN solution allowing government network access from any location.
  • Implemented Information security and solution designing of MPLS/ IVPN etc based connectivity solution.
  • Complete Design of new LAN/WAN infrastructure using Cisco devices, which also included terminating all remote sites using VPN technology.
  • Planned & built a secure remote workplace environment for all users & VPN access for mobile users.
  • Assisted in implementing new servers, setting up VPN's, and setting up IP-PBX systems.
  • Configure and maintain all servers including File, Email, FTP, Backup and VPN.
  • Manage secure site to site VPN connectivity with financial partners and government banking entities.
  • Upgrade of Firewall and VPN from Juniper to a Check Point Enterprise solution.
  • Design, develop & deployment of VPN for all client/internal requirements.
  • Provide 24X7 on-call, after hours and remote VPN support.
  • Install, Configure, and Administer Corporate VPN.
  • Administered SonicWall Firewall and Cisco Router and VPN.
  • Designed EZVPN topology for remote call center to hosting center connectivity using multiple tunnels to ensure failover and operation.
  • Led multiple major projects including the creation of dozens of secure VPN tunnels between our network and many life insurance firms.
  • Managed internal and customer Cisco Pix firewalls, Cisco CSS 11000 series load balancers, and Cisco 3000 series VPN.
  • Manage and maintain network security employing firewall, proxy servers and VPNs.
  • Implemented IPSec and SSL VPN systems for remote access.
  • Reengineered network and implemented site-to-site VPN technologies and switched Fast Ethernet multi-protocol LAN capable of supporting client server environment.
  • Perform project management and capacity planning for corporate datacenter consisting of 3000 servers and 15,000 roadside vpn devices.
  • Provided a secure connection for the JDEdwards HR/Payroll application utilizing Citrix Thin Client and VPN Technology over an xDSL Ckt.

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45. PCS

low Demand
Here's how PCS is used in Senior Information Technology Manager jobs:
  • Developed system configuration with an emphasis on memory optimization, security and problem resolution for various PCs on the network.
  • Develop a strategy to remove administrative rights on the 120,000 PCs across the corporation to mitigate network security and licensing issues.
  • Stock manager - Managed the inventory of all PCs, laptops, monitors and other peripheral items.
  • Oversee departmental information systems operation including networked PCs, servers, hardware and software which support it.
  • Project managed organizational migration from Apple Desktops to PCs affecting 400 employees and 10 schools.
  • Manage and direct legacy BPCS application and support staff during company preparation for SAP implementation.
  • Configured and imaged both PCs and Apple products using Norton Ghost and Deploy studio software.
  • Managed five data centers with 300+ servers and 2,100+ user PCs with 24/7 support requirements.
  • Researched, configured and built over 2 dozen PCs for desktop and server use.
  • Configured, upgrade and repair PCs and HP printers and copiers.
  • Standardized on hardware for desktop PCs and laptops.
  • Deployed Client End-point globally to manage PCs.
  • Helped grow BPCS ERP practice in Cognizant.
  • Deliver Manager / Principal consultant JD Edwards and BPCS ERP systems Responsible for ERP Practice P/L for North America region.
  • Handled implementation of BPCS in 2 Mexico facilities, a sales office and a Manufacturing facility, both Maquiladora companies.
  • Repaired, configured and troubleshot all brands of desktops, laptops, Macs/PCs, iPads and tablets.
  • Developed global technology roadmap for servers, network, storage, PCs, and security.
  • Managed the offshore technologies installed at GE Vendors in India (Wipro, TCS, PCS and Satyam).
  • Orchestrated staffing ramp-up for Sprint PCS' IT Contact Center Solutions which doubled organization's size in six weeks.
  • Led program to develop metrics and track production performance for Sprint PCS' IT Contact Center Solutions.

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46. BI

low Demand
Here's how BI is used in Senior Information Technology Manager jobs:
  • Provided extensive baseline capability assessment in a lab environment of all Cisco and Juniper hardware before deployment into the network.
  • Designed and implemented AVAYA Centralized VOIP Tower Platform with Centrally Managed Call Center Capabilities and reporting.
  • Retained accountability for the career advancement and job specific training of 350+ military members.
  • Ensured confidentiality and reliability of company data, proprietary information and intellectual property.
  • Manage and mitigate audit vulnerabilities by closely working with application management teams.
  • Led efforts to create a BI steering committee to prioritize BI projects and evangelize the capabilities of OBIEE.
  • Managed all aspects of risk and regulatory frameworks (ITIL, CoBIT, CMMI, etc.)
  • Manage corporate Verizon wireless accounts and deployment of all mobile devices for company users.
  • Advocated for customer in issues management, vendor collaboration, billing and scheduling.
  • Performed Penetration, Vulnerability & Risk Assessment testing, standard routine maintenance.
  • Managed Support Services for over 8000 mobile end users and 10,000 devices.
  • Championed projects to enhance BI adoption.
  • Created and published standards with an emphasis on practicality, repeatability and risk management.
  • Project to upgrade legacy application to 64bit completed on time, under budget and with fantastically good results (i.e.
  • Configured Monitoring and reporting tools such as Edgesight, Site Scope and CA NimSoft to improved Farm availability and troubleshooting.
  • Instituted project management guidelines within the IT organization to improve ability to meet time lines, budgets and objectives.
  • Created BI roadmap for the organization.
  • Promoted to improve department productivity, incorporating clear expectations and individual accountabilities and leveraging efficiencies from delivery of process improvements.
  • partner on Strategic initiatives and other projects supporting quality requirements, traceability and platform stability.
  • Maintained customized distribution software, including financials, warehouse inventory, EDI conversion, 'billing, payables, receivables.

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47. Scrum

low Demand
Here's how Scrum is used in Senior Information Technology Manager jobs:
  • Mentored project managers on SCRUM and waterfall project methodology.
  • Lead team of project managers and Scrum Masters, functional leaders, web/CRM application developers, systems / business analysts.
  • Utilize Agile Scrum to execute projects, enabling faster delivery of applications with better quality.
  • Employed hybrid waterfall and Agile/SCRUM methodology in creating program milestones, releases and feature sets.
  • Coordinated Daily scrum meetings, spring planning, spring review, and spring retrospective.
  • Utilized a blend of traditional and agile project management methodologies based on Scrum.
  • Executed the daily scrum calls and updated the status of the delivery.
  • Led projects through SDLC using Agile/Scrum methods.
  • Work managed via Scrum sprints.
  • Run project at agile scrum.
  • Played as Scrum master, leads the scrum teams & team structures.
  • Facilitated Scrum Forming/storming/norming/performing activities to get team anchored for project tasks.
  • Implemented SCRUM framework daily-standup meetings for better team collaboration.
  • Coached agile teams into leaner feature based teams through multiple sprints on scrum ceremonies and tactics (story writing, teams.
  • Introduced Agile methodologies including Scrum and Kanban improving the quality and cycle time of O&M and development efforts.
  • Lead product readiness & scrum meetings, and defined & collected release specific KPIs to ensure a quality release.
  • Transformed a group of 70+ from psedo-agile to Agile Scrum to Scaled Agile Framework within one year.
  • Used Scrum/Kanban tool to manage multiple IT projects with a combined value of three million dollars.
  • Led agile, SCRUM (Jira), and Lean Start Up activities.
  • Led technical team using Scrum methodology to determine future direction of Web applications such as comparing Websphere to JBoss.

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48. Business Partners

low Demand
Here's how Business Partners is used in Senior Information Technology Manager jobs:
  • Develop vital relationships with both internal and external business partners to ensure delivery of efficient and reliable services.
  • Managed team of 3 responsible for migration planning and opportunity management/lead distribution program to over 6600 Business Partners.
  • Obtained agreement with studio business partners on a set of standardized Service Level agreements for incident management
  • Perform vulnerability assessments on internal and external business partners utilizing ISO 17799 methodology.
  • Facilitated strategy sessions with business partners to prioritize initiatives on an annual basis.
  • Educated external business partners of Command Center Operations requirements and processes.
  • Improved IT Business Partner Satisfaction consistently across all business partners.
  • Provided senior management and business partners with weekly status updates.
  • Work with senior IT leadership and business partners on budgeting, policy, architecture, and strategy for the enterprise.
  • Communicated regularly with VP-level business partners to ensure awareness of project status or delays and to work through project issues.
  • Co-developed IBM's Hosting Advantage Program to validate IBM Business Partners ability to serve as an Application Service Provider.
  • Communicated effectively with business partners, created technical road map and strategic plan that align with business strategies.
  • Evaluated and recommended technical opportunities, direction, and partnerships in coordination with other IT and business partners.
  • Manage business partnerships including: strategy development, project planning and reporting, IT budgeting and financial reporting.
  • Managed several upgrades to a secure data transfer between AOL and its external business partners.
  • Delivered critical audit project with an aggressive timeline by working closely with business partners from requirements definition through testing and implementation.
  • Identified, proposed, and implemented cost saving and efficient workflow opportunities between the business partners and IT.
  • Develop a global IT management structure that brings IT service directly to our regional internal business partners.
  • Selected by senior business partners to provide regular rollout updates to the bank's clients.
  • Developed the tools used by the multiple BRMs to support their Business Partners.

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49. PCI

low Demand
Here's how PCI is used in Senior Information Technology Manager jobs:
  • Reduced PCI security exposure by 90% during the transformation of business systems that increased transaction volume by 10 fold.
  • Reduced audit findings 90% by creating processes ensuring compliance with HIPPA, SOX and PCI guidelines.
  • Directed the development of standards that ensured compliance with regulatory requirements including PCI, HIPPA and SOX.
  • Worked directly with SME to ensure PCI compliance and project completion both within budget and on-time.
  • Develop and maintain solutions in enterprise environments for HIPAA, SOX, and PCI regulatory compliance.
  • Navigated numerous client, government, PCI, HIPAA, SOX, and internal audits.
  • Led certification p to achieve compliance with PCI SAQ-D for payment vendor (PayPal).
  • Led efforts in accomplishing the implementation of Contract OMS DPS task; a PCI-related advantage.
  • Directed ownership of policy creation/enforcement of critical compliance audits for SOX, HIPAA & PCI.
  • Managed several large development efforts for security to ensure the software was PCI-DSS compliant.
  • Planned PCI Gap Analysis, Remediation Projects, and assessments with HIPAA/HITRUST-related projects.
  • Worked with corporate auditors to maintain corporate SOX, PCI and SSAE16 compliance.
  • Established SAS70 / PCI business compliance standards where none had existed previously.
  • Detailed specification and implementation of PCI compliant IP Tables.
  • Ensured code was compliant with SOX and PCI requirements.
  • Initiated PCI compliance for Discovery Channel Online retail system.
  • Participate in annual PCI audits.
  • Ensured that all network based solutions architected by my team are PCI compliant.
  • Ensured Hanesbrands retail stores met Payment Card Industry (PCI) standards.
  • Coordinated SOX SDLC audits & remediated PCI compliance issues.

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50. RFP

low Demand
Here's how RFP is used in Senior Information Technology Manager jobs:
  • Developed statements of work for professional services and RFP solicitations.
  • Prepare and analyze RFP, RFQ and new contract proposals, define department budgets and alignment capital spending to business objectives.
  • Participated in new business request (RFI, RFP, and RFQ) responses to new and existing customers.
  • Develop Requests for Proposals (RFP) for external services, design and maintain technical and project documentation.
  • Team lead on contract negotiations for staffing and data center hosting services including SOW and RFP creation.
  • Managed the RFP/RFI process and communicated clearly with vendors to establish and maintain a mutually productive relationship.
  • Used experience and judgment to analyze writing requirements and formulate effective approaches to satisfy the RFP requirements.
  • Composed RFP's for larger scale disaster recovery, future growth and cloud initiatives.
  • Conducted RFP for Learning Management Systems to determine best of breed in the marketplace.
  • Conduct JAD Sessions; create business process, SLA agreements and RFP's.
  • Researched, developed, wrote, and coordinated technical documentation and RFP responses.
  • Led SAP BW and BI selection through RFP processes over competing products.
  • Managed, issued and reviewed all requests for proposal (RFP).
  • Involved in RFP, Project Proposal development.
  • Developed RFP responses and creating proposals.
  • Led and worked on 20+ large scale procurements including RFI/RFP, proposals, orals, contracts and statement of work.
  • Led efforts with the business areas to identify and prioritize requirements for the creation of the Project' RFP.
  • Developed the RFP for the PeopleSoft HCM upgrade project: defined project scope, methodology and vendor deliverables.
  • Completed vendor selection (RFP and SOW) process, budget approval, and vendor onboarding efforts.
  • Carried out vendor selection and prepared RFPs.

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20 Most Common Skill for a Senior Information Technology Manager

Infrastructure12.1%
Service Delivery9.1%
Project Management8.6%
Customer Service8.4%
Strategic Plan6.8%
Business Requirements6.3%
Architecture5.8%
Windows XP5%

Typical Skill-Sets Required For A Senior Information Technology Manager

RankSkillPercentage of ResumesPercentage
1
1
Infrastructure
Infrastructure
7.9%
7.9%
2
2
Service Delivery
Service Delivery
6%
6%
3
3
Project Management
Project Management
5.6%
5.6%
4
4
Customer Service
Customer Service
5.5%
5.5%
5
5
Strategic Plan
Strategic Plan
4.5%
4.5%
6
6
Business Requirements
Business Requirements
4.1%
4.1%
7
7
Architecture
Architecture
3.8%
3.8%
8
8
Windows XP
Windows XP
3.3%
3.3%
9
9
Data Warehouse
Data Warehouse
3.1%
3.1%
10
10
SQL
SQL
2.5%
2.5%
11
11
Recovery Procedures
Recovery Procedures
2.4%
2.4%
12
12
Business Units
Business Units
2.2%
2.2%
13
13
Desktop
Desktop
2.1%
2.1%
14
14
ERP
ERP
2%
2%
15
15
Information Technology
Information Technology
2%
2%
16
16
Cloud
Cloud
1.9%
1.9%
17
17
SLA
SLA
1.9%
1.9%
18
18
Process Improvement
Process Improvement
1.7%
1.7%
19
19
Software Development
Software Development
1.6%
1.6%
20
20
Active Directory
Active Directory
1.6%
1.6%
21
21
SOX
SOX
1.5%
1.5%
22
22
Sharepoint
Sharepoint
1.5%
1.5%
23
23
Vmware
Vmware
1.5%
1.5%
24
24
Sdlc
Sdlc
1.4%
1.4%
25
25
Management System
Management System
1.4%
1.4%
26
26
CRM
CRM
1.4%
1.4%
27
27
Technical Support
Technical Support
1.4%
1.4%
28
28
PMO
PMO
1.4%
1.4%
29
29
Internet
Internet
1.3%
1.3%
30
30
Itil
Itil
1.3%
1.3%
31
31
QA
QA
1.3%
1.3%
32
32
Unix
Unix
1.3%
1.3%
33
33
Web Application
Web Application
1.3%
1.3%
34
34
SAN
SAN
1.2%
1.2%
35
35
Linux
Linux
1.2%
1.2%
36
36
HR
HR
1.2%
1.2%
37
37
Setup
Setup
1.1%
1.1%
38
38
Cost Savings
Cost Savings
1.1%
1.1%
39
39
Voip
Voip
1.1%
1.1%
40
40
Vendor Management
Vendor Management
1%
1%
41
41
CIO
CIO
1%
1%
42
42
Data Centers
Data Centers
1%
1%
43
43
Direct Reports
Direct Reports
1%
1%
44
44
VPN
VPN
0.9%
0.9%
45
45
PCS
PCS
0.9%
0.9%
46
46
BI
BI
0.8%
0.8%
47
47
Scrum
Scrum
0.8%
0.8%
48
48
Business Partners
Business Partners
0.8%
0.8%
49
49
PCI
PCI
0.7%
0.7%
50
50
RFP
RFP
0.7%
0.7%

29,324 Senior Information Technology Manager Jobs

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