Information Technology Operations Manager
Senior information technology manager job in Rochester, NY
The End User Computing Manager/IT Manager is responsible for providing exceptional end-user experience and driving operational efficiencies while staying current with technology and security best practices.
This is a fully onsite role in Rochester, New York.
You will lead an end user computing team and will be responsible for team performance by providing leadership, oversight, mentoring, and supervision for the team. Your team will provide services related to help desk services, laptop / desktop provisioning (installation, configuration and support for Windows operating systems), onboarding / leaver support, and knowledge management with accountability to end user computing performance.
Work will be both project and maintenance related so the ability to prioritize team member tasks is essential. Project management capabilities and detailed technical knowledge are essential to success in this role. You should have experience with Windows OS and related desktop technologies and with day-to-day management in a service desk environment.
You will work closely with other IT and business functions and will communicate and coordinate across those functions. As a supervisor, you perform all typical work such as hiring, supervising, work allocation, career, and skills development.
ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES:
•Deliver and support end user computing laptops and desktops 40%
•Provide exceptional end user service and help desk support 30%
•Securely automate end user computer processes 10%
•Coordinate work with other IT and business functions 10%
•Mentor, manage and coach IT professionals to create productive, high-performance teams 10%
REQUIRED SKILLS/KNOWLEDGE:
•Bachelor's degree in Computer/Information Science or related, technical discipline required.
•Minimum of 10 years experience in Windows OS and Windows application management
•Minimum of 10 years experience in IT technology and business process management
•5 years minimum supervisory management and change leadership experience
•5 years minimum program and project management
WORKING RELATIONSHIPS:
Reports to Director
Internal Contacts: Executive leadership team, functional business stakeholders
External Contacts: Software and technology vendors, peer groups
IT Support Lead / Manager - IT Services
Senior information technology manager job in New York, NY
Leading writer of Property & Casualty Reinsurance seeking an IT Lead/ Manager - IT Support Services in their NY office managing strategic initiatives and workflows, communications and team requirements for the global operations team. I have been supporting this client for 20+ years, and I can sincerely say they have the best, most employee centric, corporate culture of any client I've worked with. Their global team shares a passion for solving their customers' problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking.
This is an in office position located in midtown Manhattan very close to all major transportation hubs.
For over three decades, the firm has helped its clients manage the risks of operating in a volatile and uncertain world. They're experts in Property, Casualty, Specialty, Cyber and Credit reinsurance, consistently recognized for the innovative way they combine data, experience and technology to understand and manage large and complex risks across the world. They are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges.
About the Position
Reporting directly to the AVP, IT Services Delivery Manager and will be based in our New York office. Will have select travel to other US and Europe offices as needed and as per business/project requirements. This role is part of our global IT support function and is responsible for providing first to fourth line technical support to end users across the organization. The successful candidate will play a key role in ensuring a seamless and responsive IT experience for our employees.
Key Relationships
Reports to: AVP, IT Services Delivery Manager
Key Stakeholders: IT Support members, Internal end users, Remote End Users, IT Security Operations and IT Infrastructure.
Key Partners: Global IT support teams, third-party vendors, and service providers
Key Responsibilities
Support the IT Service Delivery Manager in leading the IT Support team, ensuring alignment with business priorities, SLA adherence, and compliance with global service standards.
Oversee BAU operations including ticket management, procurement, invoice processing, onboarding/offboarding, and patching cycles, while mentoring team members for consistent execution and knowledge transfer.
Provide oversight and direction to IT members and direct reports, to ensure members are focused on items that are important to the business and aligns with IT service delivery.
Deliver expert-level support for Windows 10/11, mac OS, Microsoft365, enterprise applications, and advanced server OS environments.
Perform advanced diagnostics, repair, and integration for desktops, laptops, mobile devices, printers, peripherals, and server hardware.
Manage full user lifecycle, including permissions, access control, provisioning, and policy enforcement across Active Directory, Exchange, and Azure AD.
Collaborate with local IT members, architecture and operations teams to resolve technical issues and manage resources for high-quality end-user support.
Lead resolution of complex, cross-system issues through root cause analysis and appropriate resource engagement.
Oversee hardware lifecycle management and automation, ensuring device and data security and integrity.
Provide local and global support, acting as smart hands for IT functions during installations and advanced troubleshooting.
Maintain vendor and supplier relationships to support operational efficiency and compliance.
Enforce IT policies and ensure global teams adhere to standards and compliance requirements.
Research emerging technologies and recommend solutions to enhance service delivery.
Lead training, coaching, and mentoring initiatives to build team capabilities and foster continuous development.
Analyze support trends and team performance to identify improvement opportunities.
Conduct system health checks and reporting, proactively addressing monitoring gaps.
Act as content steward by maintaining troubleshooting records, contributing to the knowledge base, and creating/delivering training materials and sessions.
Build strong stakeholder relationships and drive collaboration across functional groups, serving as a role model for the team.
Serve as Incident Response Technical Manager for endpoint-related incidents, ensuring swift and effective resolution.
Provide out-of-office support, including queue monitoring, basic issue resolution, and acting as a backstop resource when needed.
Accountable for driving vulnerability remediation and ensuring security SLAs are met, guiding IT members in addressing identified risks.
Design, document, and remediate ITSM and Hardware Asset Management (HAM) processes.
Participate in disaster recovery planning, testing, and execution.
Rotate with Level 3 & 4 analysts for scheduled server patching maintenance windows.
Mentor and coach global team members.
Candidate Qualifications:
Required:
5+ years of experience in a technical support or helpdesk environment.
Proficiency in supporting Windows and Mac OS X operating systems.
Experience with Mac device deployment, management, and security compliance.
Familiarity with Microsoft365, Active Directory, and basic networking concepts.
Experience using SCCM, Patch My PC, or Altiris SMA for software deployment and patch management.
Strong communication and customer service skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
A relevant IT certification (e.g., ITIL Expert, advanced certifications such as Azure, VMware, etc.) is a plus.
Preferred:
Bachelor's or higher, with specialized training. Build management skills.
ITIL Expert, advanced certifications or experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
Exposure to mobile device management (MDM) platforms.
Deep understanding with Apple Business Essentials and MS Intune integration/platform support.
Experienced scripting knowledge (e.g., PowerShell)
Senior Manager of Support Services
Senior information technology manager job in New York, NY
The Senior Manager of Support Services will be at the forefront of managing a high volume of service requests daily, ensuring seamless delivery of Tier 1 user support services across the firm. The manager will oversee the support services for the Help Desk, and will collaborate closely with the Senior Manager of User Experience, CTO and CIO to optimize user experiences and streamline support processes.
Primary Responsibilities:
Develop and manage the ITIL processes for the IT department, including Change, Problem and Incident processes.
Serve as the ITIL process manager and facilitate the change, problem and incident management meetings for the department.
As the firm's problem manager, work with problem owners to categorize and prioritize accurately, and push for resolutions to problems with higher priorities.
Own analytics and continued service improvement for the IT department, including sharing metrics associated with escalated response, incident, problem and change management, quality assurance and customer service metrics.
Develop a process for the knowledgebase and audit to ensure continuously updated and improved and own the knowledge-centered support lifecycle.
Evaluate and select a new service management tool for the help desk and other business service areas, where appropriate.
Implement and manage the service management tool, including automating and improving internal IT workflows.
Create and maintain operational dashboards and scorecards, including an executive dashboard, to ensure SLA, service and stability targets are met.
Develop customer service standards across the service desk to provide a consistent user experience and monitor performance.
Own the emergency communications system for the IT department, and partner with the Incident Response Manager to prepare and pre-stage outage communications.
Partner with the Director of Office Operations to frequently facilitate readiness drills and test the emergency communication system on a firmwide scale.
Partner with the Sr. Manager of User Experience on all internal client communications.
Develop a user centric genius bar, and other support experiences, to improve availability and education on IT systems and services.
Frequently walk the floor and visit firm offices for customer listening sessions to improve services. Conduct routine listening sessions with all areas of the firm and develop an action plan based on end user feedback.
Partner with the training department to bring awareness of new and existing systems and increase adoption.
Directs and supervises the service desk's daily operations, ensuring the timely and efficient delivery of support services to customers and internal business teams.
Drives operational performance excellence, continuously monitoring and optimizing ITSM processes to meet evolving business needs and industry best practices.
Upholds SLAs while prioritizing customer satisfaction through swift resolution of user concerns, proactive issue resolution, and fostering clear channels of communication.
Continue cultivating a culture of accountability, professionalism, and continuous improvement within the teams.
Conducts thorough reviews and strategic planning sessions to address any outstanding critical matters by the end of each day.
Analyzes ongoing major incidents, scheduled outages, and daily business events to determine staffing adjustments as necessary.
Resolves any SLA-related concerns by evaluating IT service requests nearing or surpassing their SLAs and potentially adjusting staff priorities accordingly.
Analyzes operational metrics regularly, identifying areas needing attention. This manager will continuously review metrics and reports throughout the day, making staffing and workflow adjustments to optimize performance.
Ensures customer satisfaction by diligently following up on feedback and addressing any concerns raised. The manager will collaborate closely with the Senior Manager of User Experience to enhance client satisfaction. They will routinely review feedback from post-ticket satisfaction surveys, particularly addressing any negative responses or concerns raised by customers.
Monitor incoming service-desk tickets to discern patterns and identify interdependencies that may not be apparent to individual agents focused on specific tickets.
Regularly reviews the daily summary of open issues and promptly follow up with the responsible team(s) to ensure timely resolution.
Engages in staffing functions, including recruitment, training, scheduling, and conducting performance evaluations.
Collaborates closely with fellow team members to strategize and deliver a seamless technology experience for all firm personnel, from inception to implementation.
Stays abreast of the latest trends in user experience within similar organizations, ensuring our approach remains current and competitive.
Engages in collaborative efforts with various teams within the IT departments to maintain focus on delivering an optimal user experience and ensuring high levels of customer satisfaction.
Education:
Bachelor's degree in Information Technology or related field and/or equivalent combination of education and experience
Qualifications:
Previous management experience with the ability to delegate tasks as necessary is highly preferred.
Proficient in understanding and diagnosing various computer and software applications.
Demonstrates strong analytical skills, capable of prioritizing issues, anticipating consequences, making decisions, and taking action with meticulous attention to detail.
Possesses technical acumen and computer literacy, coupled with considerable patience and the ability to handle situations diplomatically and assertively.
Skilled in solving practical problems and navigating diverse scenarios with a blend of abstract and concrete variables, particularly in environments with limited standardization.
Exhibits excellent presentation, advocacy, interpersonal, and communication skills.
Demonstrates adeptness in handling situations with diplomacy and assertiveness.
Must collaborate with others professionally and respectfully.
Capable of synthesizing complex, interdependent, and occasionally conflicting needs.
Maintains awareness and practical understanding of current technologies, their application, and relevance to digital experiences.
Possesses a working knowledge and background in service desk operations, as well as experience with Windows-based workstations and related peripherals.
Previous experience in a law firm or professional services environment is desirable.
The anticipated annual base salary range for this position is $225,000-$250,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location from which the applicant will be performing the job.
EEOC Statement:
Cadwalader is an equal opportunity employer. We offer opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity and expression, or status in any group protected by federal, state or local law.
Head of Business Applications
Senior information technology manager job in New York, NY
The Head of Business Applications will own the selection, integration, and ongoing management of a growing suite of technology solutions that support this growing Private Equity shop. This leader will drive the firm's digital transformation efforts, evaluate and optimize workflows, and ensure that applications across front, middle, and back office function seamlessly. The ideal candidate brings hands-on technical integration experience and a background in private credit or financial technology consulting.
Key Responsibilities
Partner with stakeholders to define the technology roadmap, gather requirements across the organization, and drive digital transformation initiatives.
Lead workflow mapping, process optimization, and design of future-state systems with a focus on automation, integration, and operational efficiency.
Oversee end-to-end implementation of core platforms-including CRM, data, and reporting systems-managing internal stakeholders, external vendors, and project timelines.
Evaluate build-vs-buy options, develop business cases and budgets, and negotiate vendor contracts to optimize performance and cost.
Define and manage firmwide data strategy, including integration points, data governance, data quality, reporting needs, and selection of data warehouse/BI tools.
Implement and oversee AI/ML and automation initiatives, including Microsoft AI tools (Copilot, Azure Studio) etc.
Manage application security, compliance, license inventories, and vendor support models while providing application support.
Monitor emerging technologies, run proof-of-concepts, and recommend enhancements that improve scalability, user experience, and operational resilience.
Education & Experience
Degree in Technology, Business, Finance, or related field.
7+ years supporting financial services, ideally in private equity or alternatives.
3+ years managing a technology team.
Experience implementing & integrating CRM, data warehouses, reporting platforms, and other core systems.
Knowledge of data warehouse technologies (Snowflake, Databricks, Redshift, Azure Data) and SQL.
Familiarity with data visualization tools such as PowerBI or Tableau is a plus.
Information Technology Manager
Senior information technology manager job in Rochester, NY
IT Manager
Employment Type: Full time
Compensation: $106,000 - $136,500
Travel: Occasional travel between Rochester and Painted Post facilities is required
Manages Others: Yes, two direct reports: Data Analyst, Salesforce System Administrator
Education: 4-year degree in IT or related field is preferred; will consider candidates without a 4 year degree with at least 9 years of experience in a similar role.
Experience: 5+ years of experience in IT service management or support, with a track record of dependable execution. 3+ years working with IT security tools or responding to security needs.
About This Opportunity:
Adaptec is looking for an IT Manager who loves rolling up their sleeves, creating structure where it's needed, and improving processes that make life easier for a 200-person workforce. If you're the type who gets satisfaction from tightening up systems, and delivering consistent, reliable support, this is absolutely your lane.
This role is perfect for someone who thrives in a smaller company, values the ability to make an impact and follow-through, and wants the chance to grow into a future Director-level role.
What You'll Do:
IT Operations & Daily Support
Manage incident and service requests with timely, predictable resolution.
Troubleshoot PCs, laptops, mobile devices, and printers with a customer-first mindset.
Support local users at both Rochester and Painted Post locations.
Coordinate onsite vendor support and ensure onsite expectations are consistent week-to-week.
Build simple, trusted KPIs and SLAs so performance and responsiveness are clear.
Systems Administration
Administer Microsoft 365, Entra ID, Exchange Online, and Teams.
Maintain user accounts, permissions, access controls, and updates.
Strengthen access management and implement improvements that reduce future issues.
Cybersecurity
Monitor and respond to cyber incidents in partnership with our external security team.
Improve cyber hygiene through training, reminders, and consistent follow-through.
Track findings to closure and help keep the environment secure and predictable.
Asset & Cost Management
Oversee the lifecycle of hardware, software, licensing, and subscriptions.
Maintain accurate, reliable inventory and device tracking, including wipe readiness for lost devices.
Build and manage budgets, forecast needs, and provide cost transparency as the function matures.
Onboarding & Offboarding
Deliver a clean, consistent setup experience for new employees.
Standardized device builds, access templates, and process checklists.
Streamline onboarding/offboarding workflows until they feel crisp, repeatable, and drama-free.
Ensure offboarding access removal, equipment return, and data protections are tightened and reliable.
Environment & Process Improvement
Bring order, clarity, and structure to the IT environment so employees feel supported and equipped.
Improve mobile device tracking, access consistency, and process documentation.
Build predictable onsite support expectations across both locations.
What You Bring:
Required
5+ years of experience in IT service management or support, with a track record of dependable execution.
3+ years working with IT security tools or responding to security needs.
Strong troubleshooting skills and steady, customer-focused communication.
Solid hands-on experience administering Microsoft 365, Entra ID, Exchange Online, and Teams.
Experience managing hardware, software, and subscription budgets.
Experience maintaining asset inventories and device lifecycles.
Ability to create structure, build simple processes, and improve consistency across the IT environment.
Comfortable working independently, prioritizing work, and operating without layers of corporate infrastructure.
Preferred
Bachelor's degree in IT, Computer Science, or related field.
CompTIA or Microsoft certifications.
Experience with Intune or MDM tools.
Someone who values reliability, organization, follow-through, and helping people feel supported through stable systems.
In compliance with pay transparency requirements, the wage range for this role is
$106,000 - $136,500/yr
. The rate range provided is a general guideline. When extending an offer, Adaptec Solutions considers factors including, but not limited to experience and geographic location. Adaptec Solutions also offers a variety of benefits including generous paid time off (PTO), 11 paid company holidays including your birthday, generous health plans, dental and vision insurance, HSA/FSA accounts, generous 401(k) match and immediate vesting, short-term/long term disability coverage and basic life/AD&D insurance and education assistance.
Adaptec Solutions, LLC is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
Chief Technology Officer
Senior information technology manager job in New York, NY
- Hybrid available only for an exceptional candidate
Compensation: Competitive salary + meaningful equity opportunity
Type: Full-Time
About Vibe
Vibe Retail POS is one of the fastest-growing next-gen retail POS platforms in the U.S. We power modern retailers with intuitive software, real-time analytics, and seamless integrated payments. We're scaling quickly and looking for a true leader who wants to help build something iconic.
The Role
We're seeking a hands-on, in-person CTO who can take full ownership of Vibe's technology direction, team, and long-term technical vision.
This person will:
Architect for massive scale
Build and manage a high-performance engineering team
Oversee mission-critical releases, integrations, and system reliability
Drive innovation across AI, analytics, mobility, and core POS functionality
What You'll Do
Technical Leadership & Architecture
Own the end-to-end technical architecture for Vibe Retail POS.
Upgrade and modernize the stack as needed (e.g., CI3 → modern PHP framework, microservices).
Improve system speed, performance, scalability, and uptime.
Team Leadership & Culture
Lead and expand our engineering team in-person.
Set strong engineering processes: sprint discipline, QA, documentation, release cycles.
Build a culture of ownership, speed, and excellence.
Mentor engineers and ensure accountability across the team.
Execution & Scale
Deliver features fast while maintaining reliability.
Oversee staging → production workflows and ensure real-time production stability.
Build infrastructure for thousands of merchants and high transaction volume.
Manage DevOps, deployments, and CI/CD pipelines.
Cross-Functional Leadership
Work directly with the CEO to translate vision into execution.
Collaborate with operations, onboarding, sales, and support teams.
Communicate timelines, risks, and prioritization clearly and frequently.
Ownership Mindset
Treat Vibe as if it's your own company.
Make high-quality decisions that balance speed and long-term scalability.
Create a technical foundation that supports aggressive growth.
Required Experience
Technical
8+ years software engineering experience; 3+ years in a senior technical leadership role.
Strong experience with:
PHP (CodeIgniter 3 highly preferred)
MySQL 8
Docker / Docker Swarm
JavaScript / jQuery / Bootstrap
Experience scaling SaaS products.
Deep knowledge of integrations, webhooks, API architecture, microservices, and distributed systems.
Strong DevOps & cloud infrastructure experience.
Bonus: AI integrations, mobile app development, payments/fintech background.
Leadership
Proven ability to build and lead engineering teams in person.
Clear communicator with excellent organization and prioritization skills.
Experience scaling a product from early stage to enterprise-level volume.
Why This Role Is Special
You will own the entire technology vision of a rapidly growing POS software company.
You will work directly with a founder who moves fast and wants to scale aggressively.
You'll build a large engineering organization around you.
You will shape the future of a product competing with major retail POS systems.
And most importantly:
You'll have a real equity stake and a long-term leadership seat.
Compensation & Equity
Competitive salary
Performance bonuses
Meaningful equity package for the right candidate
Leadership role with long-term career upside
How to Apply
Send your resume and a short message about why you're a fit to: **********************
-In-person required (NY area)
-Hybrid only considered for exceptional candidates
Director of Information Technology
Senior information technology manager job in New York, NY
ABOUT THE ROLE
We're looking for an experienced IT Director to lead our technology function and support our fast-moving, multidisciplinary teams across multiple global locations. You will ensure our studio's infrastructure, systems, and tools are robust, secure, and optimized to help our teams deliver exceptional work-from concept through production and installation.
We are a 150-person global creative studio bringing together designers, strategists, technologists, innovators, and production teams across several markets. Our work spans brand experiences, retail environments, digital innovation, immersive installations, and integrated campaigns for world-class clients.
KEY RESPONSIBILITIES
IT Strategy, Infrastructure & Operations
Develop, present, and execute the company's IT strategy in alignment with business goals.
Design, maintain, and scale a high-availability, fault-tolerant IT infrastructure across offices and remote teams.
Ensure stable and uninterrupted operation of IT systems, networks, telecommunications, and cloud services.
Oversee deployment, monitoring, and optimization of infrastructure components including servers, virtualization environments, storage, and backup systems.
Implement and maintain cybersecurity policies, access control, endpoint protection, and internal/external perimeter security.
IT Support & Cross-Functional Collaboration
Lead service delivery and technical support for on-site and remote staff, ensuring prompt, high-quality resolution of issues.
Support creative and production teams with software/hardware troubleshooting (Adobe CC, Cinema 4D, Figma, render engines, color/calibration workflows, etc.).
Provide technical support during shoots, installations, events, and client presentations, including AV equipment setup (cameras, mixers, microphones).
Manage relationships with external IT vendors, managed service providers, and SaaS platforms.
Systems Administration & Business Process Automation
Oversee corporate services such as Help Desk, Active Directory, email systems, file storage, VPN, Wi-Fi, backup protocols, and secure asset management workflows.
Deploy and maintain monitoring systems to ensure uptime and detect issues proactively.
Lead or support IT initiatives that automate business processes and improve operational efficiency.
Prepare and maintain documentation: technical specs, SOPs, internal policies, workflows, and user guides.
IT Budgeting & Asset Management
Own the IT budget, forecasting, procurement, licensing, and vendor negotiations.
Monitor software licensing compliance and ensure timely renewals.
Manage purchasing and lifecycle of hardware, workstations, render nodes, networking equipment, and peripherals.
REQUIREMENTS
5+ years of IT leadership or management experience (IT Manager, IT Director, Engineering Manager, or similar).
Strong experience building and maintaining resilient, distributed IT environments.
Successful track record of executing IT projects end-to-end.
Experience running or supporting creative/media production environments is a major plus.
Excellent understanding of:, Windows & mac OS administration, AD, DNS, DHCP, GPO, VPN, VLANs, DFS
Monitoring, backup, failover, and storage systems
Cybersecurity fundamentals
Experience with virtualization and on-prem/cloud infrastructure (VMware, iSCSI/SAN, Serverless workflows).
Hands-on exposure to AWS (EC2, S3, DNS/Route 53, data sync, Lambda) preferred.
Familiarity with multimedia production workflows and high-performance workstations (render farms, GPU systems).
Understanding of color-managed pipelines and display calibration is a plus.
Strong organizational and communication skills; able to explain technical concepts to non-technical teams.
Ability to thrive in a fast-paced, deadline-driven creative environment.
Tools & Technologies (Bonus Skills)
Active Directory, GPO, DNS/DHCP, DFS
PowerShell, bash scripting, Python scripting
VMware, SAN/iSCS
Kerio Control/Connect or similar
AWS (EC2, S3, Lambda, Route 53, data transfer tooling)
AV equipment: mixers, microphones, cameras, streaming/webinar setups
Understanding of multimedia production workflows (motion design, 3D, VFX, broadcast systems)
Director of Information Technology
Senior information technology manager job in New York, NY
Global retailer (based in NYC) is looking for a Director of IT.
As the Director of IT you will be leading and implementing IT strategy, managing the IT department and staff, and overseeing infrastructure, security, and budgets. Key responsibilities are aligning technology with business objectives, ensuring cybersecurity and compliance, and managing hardware, software, and vendor relationships. You will be responsible for managing technical support, and reporting on IT performance to executive leadership.
Qualifications
Education: Bachelor's degree preferred
Required experience: 5+ years directly managing IT Support professionals including IT Support leaders/managers.
Technical skills / abilities:
Full understanding of MS Office Suite/0365/Active Directory troubleshooting. ServiceNow ticketing system, Windows Servers and Cisco Networking protocalls.
Personal skills
Excellent written and verbal communication skills.
Strong problem-solving skills and working knowledge of project management tasks.
Ability to work in a diverse, dynamic environment and effectively collaborate across teams.
Exceptional people skills with demonstrated ability to work with both a technical and functional audience.
IT Infrastructure & Security Manager
Senior information technology manager job in New York, NY
IT Infrastructure & Security Manager | Hybrid, New York City
High-Growth PE-Backed Consumer Brand Portfolio
Are you ready to take the next step in your IT leadership career with a fast-growing private equity-backed company transforming the active lifestyle and nutrition space?
We're seeking an experienced IT Infrastructure & Security Manager to lead the design, implementation, and optimization of a modern, secure technology environment across both operational and corporate systems. This hybrid role offers the opportunity to shape the company's technology backbone as it scales nationally and internationally.
About the Role
As the IT Infrastructure & Security Manager, you will be responsible for ensuring the performance, scalability, and cybersecurity of enterprise and plant-level systems. You will partner with cross-functional teams from manufacturing and operations to finance and corporate functions to align infrastructure strategy with business growth goals.
Key Responsibilities
Lead the design, deployment, and maintenance of IT infrastructure across servers, storage, virtualization, and cloud environments.
Manage and optimize network systems including LAN, WAN, VPN, and wireless networks.
Oversee backups, disaster recovery, and business continuity planning.
Provide leadership to a growing infrastructure and network engineering team.
Implement secure remote access solutions for OT environments such as VPNs, jump servers, and role-based access controls.
Drive network segmentation, risk assessments, and regulatory compliance efforts.
Collaborate with automation engineers and plant operators to align IT and OT integration.
Ensure robust cybersecurity architecture across all environments, including firewalls, intrusion detection systems, and endpoint protection.
Monitor system and network performance, proactively identifying areas for improvement.
What You Bring
7+ years of experience in IT infrastructure and network management.
Strong technical expertise with Cisco, Meraki, or similar technologies.
Proven experience leading IT teams in fast-paced or manufacturing environments.
Deep understanding of networking, virtualization, and cybersecurity best practices.
Excellent communication and cross-functional collaboration skills.
Hands-on experience managing both IT and OT security.
Preferred Certifications:
Cisco Certified Network Professional (CCNP)
Microsoft Certified: Azure Administrator Associate
ITIL Foundation Certification
Why Join
This is an exceptional hybrid career growth opportunity for a technology leader eager to make an impact in a high-growth, private-equity-backed environment. You will play a critical role in modernizing systems, driving digital transformation, and supporting the company's mission to empower active lifestyles through innovation.
Location: Hybrid, New York City
Employment Type: Full-Time, Permanent
Eligibility: Candidates must be authorized to work in the United States without the need for current or future sponsorship.
Legal System Engineering Manager
Senior information technology manager job in New York, NY
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India We are seeking an accomplished Legal System Engineering Team Lead to oversee and scale the infrastructure supporting a suite of enterprise legal applications. This position is centered on systems engineering and integration, rather than application development, and will play a critical role in consolidating legacy and SaaS platforms into a cohesive, secure, and high-performing environment.
The successful candidate will combine technical leadership, strategic thinking, and hands-on engineering expertise to ensure system reliability, integration efficiency, and alignment with organizational objectives.
Key Responsibilities
Manage the full lifecycle of multiple legal SaaS platforms (including Diligent, Briteflag, Anaqua, and Case IQ).
Design, develop, and maintain API integrations and Single Sign-On (SSO) configurations across systems.
Oversee system performance monitoring and reporting, utilizing tools such as Datadog or equivalent.
Lead and mentor a distributed team of system engineers, providing guidance on best practices and technical direction.
Collaborate with internal stakeholders and vendors to assess, document, and improve data architecture and interoperability.
Execute strategic roadmaps and drive the successful migration and integration of legacy and SaaS systems.
Manage vendor relationships and ensure adherence to operational, security, and compliance standards.
Qualifications
Extensive experience in systems engineering, infrastructure management, and API integration.
Strong understanding of DevOps and Site Reliability Engineering (SRE) principles.
Proven ability to analyze and map data architectures and system dependencies.
Demonstrated success in managing complex integrations across SaaS and on-premises environments.
Track record of technical team leadership, mentoring, and cross-functional collaboration.
Experience with legal technology systems preferred, but not required.
Exceptional analytical, communication, and problem-solving abilities.
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Paid-time-off options
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
Additional Details
The base range for this contract position is $70-$80 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ************** and reach out today to explore opportunities to grow together!
By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.
IT PMO Lead - Budget Management
Senior information technology manager job in New York, NY
A major client of ours has a need for a IT PMO Lead - Budget Management for their NY, NY office. This is a long term contract hybrid position. Required to work in office 3 days a week. W2 only.
The IT PMO Lead - Budget Management will be responsible for overseeing the budget of the IT Project Portfolio, ensuring alignment with local and Head Office guidelines, as well as adherence to HO tools and processes.
Key Responsibilities:
Budget Management:
Oversee and manage the inputs into the global systems for budget, time tracking, resources etc.
Oversee the AMER IT Budget of all IT Teams and consumptions
Conduct reviews of time tracking across all IT Teams
Maintain and update the PBI dashboard for budget management
IT Project Management Oversight:
Oversee the IT Project Portfolio, maintain tools and provide guidance of best practices (Jira)
Ensure adherence to AMER IT governance across all IT Teams and conduct regular reviews
Coordinate the IT Project Portfolio reporting to different committees
Monitor and manage CPN1 Drive Controls across projects to ensure IT project management standards.
Qualifications:
Proven experience within a CIO Office or PMO environment, with a focus on budget management
Knowledge of PowerBI is a plus
Knowledge of Jira is a plus
Knowledge of project management methodologies (Agile) is a plus
Excellent communication and interpersonal skills, capable of collaborating effectively with diverse teams and stakeholders.
Analytical mindset with strong problem-solving skills and attention to detail.
Previous experience in the banking or financial services industry is preferred.
Bachelor's degree in Information Technology, Business Administration, or a related field.
Information Technology Project Manager
Senior information technology manager job in Syracuse, NY
The IT Project Manager is responsible for managing and delivering application, operations and/or business projects.
Responsibilities
Plans, directs, and coordinates a matrixed teams activities to manage and implement approved scope from business case through project close-out
Plans, schedules, monitors, and reports on activities related to the project
Determines, monitors, and reviews all project economics to include project costs, operational budgets, staffing requirements, project resources, and project risks
Monitors and controls project scope, requirements and change management needs
Identifies the appropriate blend of talent and resources to meet project needs and requirements
Formulates contingency plans to address schedule revisions, resource adjustments, funding allocations, and work requirements
Applies appropriate tools to accurately estimate and plan the work of teams or project groups within agreed processes and policies. Produces work plans according to required standards
Monitors and reports on the progress of the resolution of high impact problems according to established standards. Escalates issues which project team is unable to resolve through appropriate channels relating to schedules, working methods, resources, staff matters, or technical difficulties. Passes decisions clearly outside scope of project upward, including proposed solutions whenever appropriate
Meets regularly with management, sponsors, and project teams to review project scope/progress and resolve project issues
Establishes appropriate metrics for measuring key project criteria
Maintains currency on emerging technologies and project management techniques
Monitors and evaluates quality of performance and product from all work within scope of responsibility
Fosters an environment of continuous improvement. Constantly exploring ways to increase efficiencies and productivity, reducing waste, and reducing costs
Matrix manages cross-functional suppliers: internal IT, outsource partners, contractors, third-party consultants, etc., in delivering solutions
Maintains knowledge of hardware, software, organizational policies, and organizational management structures and uses this knowledge to advise on and justify their current use
Directly negotiates with and functions as a liaison between functional partners, users, and suppliers
Acts professionally at all times
Represents Managers and Directors of supported areas in all meetings pertaining to related projects, including decision-making responsibilities, attendance at Corporate and regional committees, meetings and workgroups
Coaches and counsels members of cross-functional teams to accomplish project objectives, meet established schedules and budget, or resolve technical/operational issues
Serves as a Change Leader, developing and implementing strategies that will benefit the Heath Plan
Mentors new Project Managers on methodology, processes, organizational structure, etc
Assists with coordination of the workload of several Level I and Contract PMs on larger projects requiring multiple PMs and teams
Works with various groups across the organization to define the scope of a particular project and how that contributes to larger strategic goals and initiatives of a department and/or the corporation
Develops, proposes, and negotiates project proposals, quotations, and add-ons to leadership and the customer. May be responsible for preparing incoming management for transition from implementation to operating stage
Contributes suggestions and works independently to implement changes to project management methodology and processes; gains consensus amongst various groups to accept the changes
Qualifications
Bachelor's degree in Computer Science, Information Technology, Business Administration or relevant field (or four additional years related work experience in lieu of bachelors)
Eight years related work experience
PMP certification preferred, 3 years of Project Management experience can be substituted in lieu of certification
Required Skills
Demonstrated experience in multiple project methodologies - waterfall, agile, SDLC, etc
Experience in drafting both internal and external communications to convey project findings and status
Demonstrated experience managing teams executing under multi-phased and multi-deployment project schedules
Demonstrated experience communicating with senior management in various formats, informal discussions, written reports, scheduled meetings and executive level presentations
Knowledge and experience working in information technology, healthcare, health insurance and/or similar industry
Demonstrated leadership skills
Demonstrated skills in developing and achieving project scope, costs, and planning
Demonstrated skills in forming and fostering high performance, cross-functional teams
Writes and speaks fluently on all aspects of work. Communicates effectively with users/customers, and colleagues 2-3 levels up/down and across a range of disciplines, and all levels of management. A writing sample is required with application submission
Experience drafting concise and informative communication pieces at the Departmental and/or Organizational level
Experience with Quality principles and tools. Demonstrated problem solving skills
Very strong analytical and business process development skills
Demonstrated competence in project leadership tasks
Ability to maintain poise and composure under pressure and in difficult situations
Senior Manager, Digital Analytics (Ecommerce) (Ref: 194381)
Senior information technology manager job in New York, NY
Salary: $140,000-160,000 + 15% Bonus
Contact: ********************************
Unfortunately for this role we cannot sponsor candidates now or in the future, therefore can only consider permanent residents or US Citizens.
Our client, a leading retailer specializing in jewelry and watches, is known for its innovative approach to e-commerce and strong technological foundation. They operate two esteemed brands that enhance the online shopping experience and streamline the supply chain for manufacturers, retailers, and consumers.
The organization is seeking a Senior Manager of Digital Analytics to lead e-commerce analytics initiatives and optimize strategies that drive the online business. The ideal candidate excels at turning complex data into clear, actionable insights that elevate marketing efforts and improve customer journeys.
Requirements
6 + years of experience in e-commerce analytics, marketing analytics, or a related domain.
Demonstrated proficiency in Google Analytics 4, Google Tag Manager, and best practices in e-commerce tracking.
Strong command of SQL and Tableau for data manipulation and visualization.
In-depth understanding of attribution models (MTA & LTA) and experimental design (A/B testing).
Experience working in High-Sku Ecommerce organizations.
Key Responsibilities
Website Optimization: Analyze current site layouts to identify enhancement opportunities that improve user experience and boost conversion rates.
A/B Testing: Formulate and deploy robust experimental frameworks to measure the effectiveness of product placements, messaging, and user flows.
Marketing Analytics: Manage comprehensive analysis of the conversion funnel, focusing on vital metrics such as Customer Acquisition Cost (CAC), Lifetime Value (LTV), and customer retention.
Clustering and Segmentation: Develop meaningful consumer and product segments to inform targeted marketing and merchandising strategies.
Dashboarding & Reporting: Design innovative dashboards that provide insights into e-commerce performance throughout the customer lifecycle.
Financialization: Transform basic performance data into actionable financial metrics, enabling ongoing optimization of e-commerce strategies.
Insights: Address analytical requests and effectively communicate critical findings to relevant stakeholders.
Senior FP&A Manager
Senior information technology manager job in New York, NY
Where culture meets luxury
Today, through its exceptionally crafted books, home fragrances, and objets d'art, Assouline invites the intellectual and curious into a world of beauty. Here, we invite you to learn the history of the brand, which was founded in Paris in 1994 by Prosper and Martine Assouline.
Assouline has published over 1,500 luxury titles across international markets on subjects including architecture, art, design, fashion, gastronomy, lifestyle, photography, and travel.
POSITION SUMMARY
The Senior Financial Planning & Analysis Manager will be the reporting and detailed analytics lead for the company globally. He/ She will be responsible for monthly, quarterly, and yearly reporting deliverables and will participate in continued enhancements to the company's financial planning and analysis KPIs. The position reports to the Global Controller.
ESSENTIAL JOB FUNCTIONS
Create and manage dynamic financial models, developing compelling outputs that track business metrics and performance on a weekly, monthly, and quarterly basis
Provide integral support on key team deliverables, including annual budgeting, 5-yr operating and strategic planning, quarterly financial forecasts, and both internal and external business reporting
Be responsible for collaborating closely with our Supply Chain team to support near and long-term supply and demand, understand key drivers of business performance, and interpret key themes and actionable items within our fulfillment and distribution network across our optical labs, distribution centers, and shipping partners
Craft insights and continue to seek and find improvements in our analysis to provide visibility into Supply Chain COGS performance and drivers of variances between budgeted and actual results monthly
Collaborate with key partners to identify opportunities and improve business results by developing financial models for a range of potential strategic and operational cases
Use your financial acumen and Excel expertise to develop and deliver thoughtful reporting to the FP&A team, business partners, and investors
Lead financial assessment of proposed capital projects, including ROI and payback analysis, to support investment decisions
Provide analytical and strategic support for ad hoc analyses (focusing on the why more than the what)
Strong understanding of Inventory Management, FP&A, Supply and Demand.
Manage and coach an analyst
KNOWLEDGE, SKILLS & ABILITIES
At least 7-10 years of finance experience, preferably in consumer good products.
Advanced excel skills mandatory.
Knowledge of NetSuite is strongly preferred.
Strategic thinking ability to examine data, identify issues/trends and recommend solutions.
Ability to manage multiple projects simultaneously with strong attention to detail.
Good communicator and customer service focused.
Exposure to Executives reporting and communication.
Ability to work independently with minimal supervision.
Assouline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The appointed candidate will be offered a salary within the range of $140,000-$150,000 annually. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.
Information Technology Project Manager
Senior information technology manager job in Buffalo, NY
We are seeking an experienced Project Manager to oversee integration and digital platform projects, with a strong emphasis on implementations involving collection software platforms. The successful candidate will manage project scope, timelines, and stakeholder communication while ensuring delivery of high-quality, compliant, and scalable solutions.
Key Responsibilities
Lead planning and execution of integration and digital platform initiatives, including requirements gathering, scheduling, and delivery oversight while managing integrations across internal systems, third-party applications, and collection software platforms (e.g., debt collection systems, payment platforms, CRM integrations, workflow automation tools).
Coordinate cross-functional teams, external vendors, and stakeholders to ensure alignment and timely execution of project objectives.
Develop and maintain project documentation, including plans, status reports, risk assessments, and post-implementation reviews.
Translate business needs into clear functional and technical specifications for engineering and digital platform teams.
Oversee testing, validation, and quality assurance for integration and platform-related deliverables.
Ensure all solutions meet required regulatory and compliance standards, particularly within collection and financial service environments.
Qualifications
3-5+ years of project management experience, preferably with software integrations, digital platforms, or system implementations.
Experience with collection software platforms or receivables/collections technology preferred.
Strong understanding of APIs, data mapping, and integration workflows.
Excellent communication, organizational, and stakeholder management skills.
Proficiency with project management tools (e.g., Jira, Asana, Smartsheet).
PMP, CAPM, or Agile certification is a plus.
IT Operations Lead- Incident Management
Senior information technology manager job in Buffalo, NY
**NO 3rd Parties or Sponsorship!
Role Title- IT Operations Lead- Incident Management
Duration- 12+ months
Role Description:
The IT Operations Lead is responsible for planning and orchestrating releases across environments, safeguarding production stability, and driving continuous improvement through disciplined Incident and Problem Management. This role partners closely with Test Management, Change Management/Comms, Governance, and Service Management to deliver reliable outcomes for strategic portfolios and regulatory commitments.
Key Responsibilities
Release Management
Own the release calendar, scope, and readiness criteria across dev, test, UAT, and production environments.
Chair Scoping and Go/No-Go Tollgate meetings; ensure controls, sign offs, and rollback plans are in place.
Coordinate deployments with engineering, QA, business SMEs, and Change Management; align with governance and risk requirements.
Maintain deployment runbooks, environment plans, and dependency maps; drive automation and CI/CD best practices.
Track release outcomes (defect leakage, change failure rate, MTTR, deployment frequency) and report to leadership.
Incident Management
Lead major incident response (P1/P2): mobilize resolvers, manage comms, and restore service quickly.
Operate the incident command process war room facilitation, real-time decisioning, stakeholder updates, and post-restoration verification.
Ensure high-quality incident records, accurate impact/time-to-recover metrics, and effective business communication.
Problem Management
Drive root cause analysis (RCA) and corrective actions (CA) for recurring issues.
Maintain the Known Error Database (KEDB) and trend analysis; proactively eliminate failure modes and reduce risk.
Partner with engineering and testing to prioritize fix-forward items and embed learnings into release plans.
Governance, Controls & Compliance
Align releases and service restoration activities with SOX/GLBA, auditability standards, and internal governance.
Ensure adherence to Change Management policies, risk assessments, and production deployment controls.
Provide quarterly control attestations and evidence for audits.
Stakeholder Engagement & Communication
Serve as the single point of contact for portfolio leaders on release readiness and service stability.
Draft executive-ready communications (pre-release advisories, outage notifications, post-incident reports).
Build transparent, trust-based relationships with Finance, Operations, PMO, and vendor partners.
Requirements:
Bachelor's degree in Information Systems, Computer Science, Engineering, or equivalent experience.
ITIL 4 (Managing Professional or Strategic Leader).
DevOps certifications (e.g., DASA, DevOps Institute) or SRE training.
Project/program certifications (PMP, SAFe, Scrum) are a plus.
Key Performance Indicators (KPIs)
Change Failure Rate, Change Related Defects and Incidents.
Time-to-Respond, Time-to-Restore, Recurring Incidents.
% of releases with complete controls & evidence; audit findings remediated on time.
Stakeholder satisfaction scores and communication effectiveness.
Tools & Technologies
ITSM: ServiceNow, JIRA Service Management
CI/CD: GitHub Actions
Reporting: PowerBI
Documentation & collaboration: Microsoft Teams, SharePoint, Confluence
What Success Looks Like (First 6-12 Months)
A predictable, well-governed release cadence with clear readiness criteria.
Faster restoration through a major incident playbook and trained responders.
Fewer repeat incidents due to actionable RCA/CA and KEDB adoption.
Automation of deployment and evidence capture for audit-ready releases.
Clear, proactive communications that build stakeholder confidence.
Implementation Project Manager
Senior information technology manager job in Buffalo, NY
Implementation Project Manager / Business Systems Analyst - Buffalo
This is a hybrid (60% in office, 30% remote, 10% traveling to client offices) role in Buffalo, NY.
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About Odoo
Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications-covering everything from accounting and inventory to CRM and project management-works together seamlessly to support efficiency and growth. Learn more about us here.
About the job:
We're looking for Business Implementation Analysts to work one-on-one with clients across the Americas and simplify their business processes with Odoo. This is an implementation project management role for someone excited to work at the intersection of software and business. You'll be trained to become a subject matter expert across Odoo's many diverse apps (there are over 50!). If you have a proactive, "get it done" adventurous spirit, this job is for you.
Responsibilities:
Be a full-cycle ERP Business System Analyst for the North American market, providing our clients with a top-notch end-user implementation experience. You will set up apps for existing clients and implement our software while instructing the end user in its usage.
Manage client relationships while implementing Odoo SaaS solutions
Analyze all aspects of clients' business operations to map their processes to Odoo's solutions
Quantify the resources required for a task/project related to an Enterprise Resource Platform implementation
Project manage ERP implementations to create systems used by clients who want a product they love. Integration involves Sales, CRM, E-commerce, supply chain, manufacturing, inventory, POS, accounting, and more
Collaborate with Odoo's developers to execute clients' business requirements
Collaborate with clients' implementation managers on User Acceptance Testing and End User Training
Occasionally advise the sales team during pre-sale regarding complex implementations
Work with clients to train their end users on the Odoo platform
Must-Have:
Bachelor's Degree preferred
Excellent planning, mapping, and communication skills combined with client interaction, being able to make in-the-moment decisions based on new information constantly
An affinity with the Information Technology world, you understand the use cases of ERP (Enterprise Resource Planning software)
Passion for software
Enthusiastic to learn
Excellent communication and interpersonal skills
Nice to Have:
Experience in a SaaS or ERP company
Available immediately
1-2 years experience in post-sales implementations
Values:
You are able to work in a fast-paced startup environment with a hands-on attitude.
You are open-minded and can react to change with agility.
You have an intrapreneur mindset and are not afraid to take appropriate initiatives.
You are a quick and autonomous learner.
You have a passion for software.
You are approachable, honest, and a fun team player.
Compensation and Perks:
Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
PTO (Paid-time-off), paid sick days, and paid holidays
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
Evolve in a nice working atmosphere with a passionate, growing team!
Snacks, fruit, and coffee/drinks on tap!
Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $60,000-$90,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Senior Project Manager (ServiceNow)
Senior information technology manager job in New York, NY
Title: Principal Engineer - Senior Project Manager (ServiceNow)
Working modal: 2-3 days/ week in office
FULL-TIME ROLE
Standard Client Benefits
Medical Coverage, Dental and Vision (100% Client contribution for the employee, 80% contribution for immediate dependents)).
15 days of Paid Time Off (PTO).
10 paid holidays (including 9 fixed holidays and 1 floating holidays).
401K enrollment with a 100% employee contribution (please note that we do not provide a matching contribution).
Client: Public Sector client
Rounds of interviews: 2 internal rounds (1st is virtual and 2nd is in-person panel)
Job Description
We are looking for an experienced ServiceNow Project Manager to lead the implementation of ServiceNow for our client.
The ideal candidate will be responsible for overseeing the entire project lifecycle, ensuring timely delivery within a fixed-price contract structure while managing scope, risks, and client expectations.
This role requires strong expertise in project governance, client communication, change management, and stakeholder engagement. The candidate must possess the ability to navigate challenges associated with fixed-price contracts, scope control, and budget constraints.
Must have: Fixed-price/budget contract experience, strong ServiceNow project management experience (12+ years minimum of related experience and at least 2 end-to-end ITSM implementations)
Key Responsibilities
Project Management & Delivery
Oversee the end-to-end implementation of ServiceNow modules, including Incident Management, Change Management, Asset Management, CMDB, and ITOM.
Develop and execute a detailed project plan, including milestones, deliverables, RACI, and communication cadence.
Monitor project scope, timeline, and budget to ensure successful delivery under a fixed-price contract structure.
Identify risks and proactively implement mitigation strategies to prevent scope creep and cost overruns.
Ensure compliance with client's security standards and regulatory requirements.
Manage project governance, documentation, and stakeholder reporting.
Fixed-Price Contract Management
Define clear deliverables and acceptance criteria upfront.
Ensure strict adherence to scope to avoid cost overruns.
Manage change orders effectively to ensure project profitability.
Track resource allocation and burn rate to maintain financial control.
Regularly update executive leadership on project financials, risks, and progress as part of steering committee meetings.
Client Communication & Stakeholder Management
Serve as the primary point of contact between the development team and the client.
Facilitate requirement gathering sessions, ensuring alignment between business needs and technical solutions.
Conduct weekly client meetings, status reports, and executive briefings.
Manage client expectations and address concerns proactively.
Drive collaboration between client and Client teams to ensure project success.
Change Request & Issue Management
Manage change requests (PCRs) by evaluating scope, impact, and cost implications.
Work closely with the client to define, review, and approve project change requests.
Triage and prioritize issues raised by stakeholders to ensure smooth project execution.
Ensure that all approved changes are incorporated into the project plan and budget.
Testing, UAT, & Training
Oversee the User Acceptance Testing (UAT) process and facilitate stakeholder buy-in.
Ensure the creation of technical and functional documentation for knowledge transfer.
Supervise the development of training programs for ServiceNow end users and administrators.
Ensure a smooth go-live transition with Hypercare support.
Client & Change Management Skills
Serve as the primary point of contact between the development team and the client.
Facilitate requirement gathering sessions, ensuring alignment between business needs and technical solutions.
Conduct weekly client meetings, status reports, and executive briefings.
Manage client expectations and address concerns proactively.
Drive collaboration between client and Client teams to ensure project success.
Qualifications
14+ years of IT project management experience, with experience delivering 2-3 end-to-end ITSM implementations in ServiceNow.
Strong ServiceNow project management experience, with expertise in ITAM, CMDB, ITSM, ITOM, and custom workflows.
Proven ability to deliver projects under fixed-price contracts, ensuring financial and operational control.
Experience in managing security compliance within IT projects.
Knowledge of waterfall and hybrid project management methodologies.
Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related field.
PMP, ITIL, or ServiceNow certifications preferred.
Experience in US public sector or government projects is a plus.
Information Technology Project Consultant
Senior information technology manager job in Rochester, NY
Beyond TalentEdge has a direct hire opportunity for an experienced Sr. Technology Consultant.
As the Sr. Technology Consultant you will be responsible for business development, and all aspects of client management to ensure quality and value driven services that meet or exceed customer expectations.
This position also provides project management and quality assurance for the design, specification, contract documents, and construction administration services for projects.
Partial list of Responsibilities are below - a full job description can be provided to qualified/interested candidates:
Responsibilities include, but not limited to:
Manages all aspects of client marketing and sales.
Meets with clients to analyze needs and makes recommendations for services needed.
Determines workload forecasting and planning.
Writes proposals and establishes project plan for assigned projects.
Conducts site assessment to determine project scope and budgets.
Develops cost estimates for assigned projects.
Creates project design and specifications.
Manages Bid/RFP development and administration for assigned projects.
Writes project status reports.
Assists with staff recruitment, as requested.
Accomplishes all other duties and tasks as appropriately assigned or requested.
Qualifications:
AAS or BS in IT, telecom or electrical design or related field and a minimum of ten (8) years of project management and client management experience, plus ten (8) years of experience in the design of communication and/or security systems, or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required.
Experience in managing and/or producing designs in Revit is a required.
BICSI RCDD or equivalent professional certification is a plus.
PMI Project Management Certification is a plus.
Must possess a valid driver's license and access to a personal, insured automobile.
KNOWLEDGE, SKILLS & ABILITIES:
Proficient use of standard office equipment including computers, telephones, printers, scanners, plotters.
Proficient in Microsoft Office Suite, including Word, Outlook, Excel and PowerPoint, Visio.
Advanced knowledge of Autodesk Revit and AutoCAD applications.
Strong written and verbal communication skills.
Excellent negotiation skills.
Excellent public speaking skills and ability to promote the Company through public presentations.
Ability to develop Requests for Proposals (drawings and specifications) for publicly bid projects.
Demonstrated leadership ability including overall project management and assignment/oversight of work.
Strong estimation skills.
Knowledge of CSI Division 270000 and 280000 spec writing.
Salary - $75,000 - $85,000
“Beyond TalentEdge is an Equal Opportunity Employer. It is the policy of Beyond TalentEdge to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.”
Information Technology Analyst
Senior information technology manager job in New York, NY
Job Title: Information Technology Analyst I
Duration: 3 Months assignment with possible extension
Schedule: 7a-3p - 5 days/week (including weekends). Hours if resource works Saturday &/or Sunday will be 9a-5p regardless of shift they are booked for.
Pay Range: $25 - $28/Hour
Requirements:
Bachelors or equivalent exp (R).
Degree in computer science (P).
1-2 yr exp (P).
Excellent analytical, problem solving , written and verbal communication skills, strong customer service skills. (R).
Ability to work within a team environment (R).
“Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”