Sr. Manager, Customer Journey & Experience Strategy- Corporate Headquarters, NJ
Senior information technology manager job in Secaucus, NJ
The Sr. Manager, Customer Journey & Experience Strategy, sits at the intersection of UX, Brand Marketing, and Digital Content Strategy. This role is responsible for analyzing, optimizing and evolving the customer journey with strategies that drive both immediate conversion and long-term customer lifetime value (CLV). Acting as the champion and voice of customer experience, this individual will challenge current UX practices, develop editorial standards, and build innovative frameworks that give customers reasons to engage and return beyond price and promotions. The Sr. Manager will report on journey effectiveness, pilot new templates and approaches, and serve as a strategic partner across the organization to ensure a consistent, inspiring, and high-performing digital experience.
Need to be comfortable working in a fast paced environment and able to pivot quickly as we balance developing long term strategies while tracking and reacting to short term opportunities within the business. Having a growth mindset is critical for this role as we transform the eComm team and our processes into a modern, best-in-class digital organization.
Key Accountabilities:
Customer Journey Mapping & Strategy
Continuously challenge existing UX and merchandising flows to optimize both conversion and long-term engagement.
Develop and maintain comprehensive customer journey maps and dashboards that highlight friction points, opportunities, and success.
Editorial Standards & Experience Innovation
Define and maintain digital editorial standards for storytelling, tone, and content experience across pages and templates.
Partner with UX, Digital Merchandising and Brand teams to deliver narrative-driven experiences that inspire browsing and deepen emotional connection.
Develop and test new page templates, navigation frameworks, and journey approaches through a robust test-and-learn culture.
Data-Driven Insights & Reporting
Utilize analytics and journey-mapping tools (e.g., Adobe Analytics, A/B platforms) to track behavior and engagement.
Report on key journey KPIs including conversion, repeat purchase rate, browse depth, CLV growth, drop-off points, and customer satisfaction.
Turn insights into actionable strategies that improve both the transactional and relational value of the experience.
Customer Lifetime Value & Retention
Partner with CRM, loyalty, and brand marketing teams to identify opportunities for segmentation, loyalty tier migration and repeat visits.
Implement strategies that encourage ongoing browsing and brand engagement beyond price & promotions.
Cross-Functional Collaboration
Voice of the wholistic customer journey and representing that POV in all key cross-functional meetings.
Educational resource for all key stakeholders for all things customer journey and VOC related topics
Ensure journeys balance brand storytelling with performance and seasonal business objectives, providing a seamless and customer-first experience across all digital and physical touchpoints.
A/B Testing & Optimization
Design and execute A/B tests to optimize website content, messaging, and user flows.
Voice of Customer (VoC) Programs
Leverage surveys, feedback loops, and customer reviews to gain insights and improve the journey.
Technology & Innovation
Identify, test and recommend new applications of technology or solutions to enhance experience (i.a. AI-driven solutions, chatbots, or automation tools)
Future Team Development
Establish scalable processes and frameworks for Customer Journey & Experience Strategy.
Prepare for future expansion of the team as business needs grow.
Education and Experience:
Bachelor's Degree required.
5+ years of experience in customer experience, digital strategy, e-commerce, UX, or digital content strategy.
Strong understanding of customer journey mapping, personalization, editorial content design, and digital analytics.
Experience balancing brand storytelling with performance goals.
Proven track record of implementing initiatives that improve both conversion and CLV.
Hands-on experience with analytics, A/B testing, and behavioral insight tools (Adobe Analytics, Dynamic Yield, etc.).
Excellent project management skills with the ability to prioritize and execute multiple initiatives simultaneously.
Strong collaboration, communication, and influence skills to drive alignment across cross-functional teams.
Detail-oriented with a customer-first mindset and a passion for testing, learning, and innovating.
Development Project Manager
Senior information technology manager job in New York, NY
Avdoo & Partners Development (“A&P”) is a fully integrated, privately held real estate organization with extensive experience in all aspects of the asset life cycle. At Avdoo, we are deeply committed to crafting buildings that leave a lasting impact on both lives and communities. Our design-driven approach is central to our work, collaborating with renowned architects such as Taller Frida Escobedo, and designers, including those on the AD100 list, such as Workstead. We manage the entire development process, from acquisitions to design to construction, in order to ensure we are creating transformative buildings that seamlessly integrate into their communities' architectural fabric and resonate with the neighborhood.
Qualifications:
5-10 years of experience years in ground-up construction for an architect, interior design firm, or real estate developer in luxury new condo development
Familiarity with urban planning, NYC Zoning, and understanding of NB Filing & Permitting process
Proficiency in CAD programs for takeoffs and construction detailing, including AutoCAD, Revit, and Blue Beam.
Extensive expertise with construction administration, including shop drawings and submittals
Technical knowledge of various superstructure types, MEP system types and base building integration, facade / curtain wall types and methods of assembly (as well as specialty contractors and fabricators, and interior finishings
Excellent communication including a belief in prompt response as well as appropriate candor when dealing with teammates and consultants.
Duties and Responsibilities:
Oversee luxury and specialty projects, ensuring seamless coordination among consultants, subcontractors, and project partners throughout core and shell and interior build-out phases.
Provide design input and guidance throughout the development process, working closely with architects, interior designers, and other members of the project team.
Conduct pre-development due diligence and risk analysis, coordinating resources effectively.
Develop detailed cost estimates, budgets, and schedules, continuously monitoring and updating throughout project lifecycle.
Lead value engineering initiatives to identify cost-saving opportunities while maintaining design integrity.
Create technical hand sketches to resolve details, particularly on-the-go and in collaboration with the construction team on-site. These sketches aid in addressing unforeseen conditions or issues promptly, ensuring the project stays on track, on schedule, and within budget.
Review shop drawings and other design documents, with the ability to make corrections as needed, to ensure compliance with project requirements and specifications.
Manage bid processes, subcontractor selection, and negotiation, ensuring alignment with project objectives and budgetary constraints.
Direct design coordination meetings and on-site construction activities, providing technical expertise and timely resolution to challenges.
Management of architectural design, landscape architecture, and Interior design which includes but is not limited to project vision consultant selection and coordination and material selection
Provide direction and collaborate with analyst team and review market research/comparables as it relates to design, unit mix, and amenity programming.
Salary is competitive and ranges from $100,000-$135,000, benefits include healthcare with an Employer contribution (subject to applicable exclusions and limitations), access to commuter benefits, and a 401(k) with Employer match.
Please apply by emailing *****************
SR. Project Manager/Architect - Data Centers exp.
Senior information technology manager job in New York, NY
About Us: We are a top-ranked, full-service architectural, master planning, and design firm with a national presence and a diverse portfolio spanning retail, hospitality, multifamily, commercial, mission-critical, healthcare, and more exciting and growing sectors. With over four decades of excellence, we're known for innovation, efficiency, and our collaborative studio culture that encourages leadership development and design excellence.
About the Opportunity: We're seeking a Senior Project Manager/Architect with deep expertise in Data Centers, Mission Critical and Science & Technology (S&T) projects. This is a key strategic hire offering a fast-track path to leadership within a nationally recognized firm. It's an ideal opportunity for a driven architectural professional ready to make a meaningful impact and grow with a firm that offers uncapped potential and long-term career advancement.
Position: Senior Project Manager/Architect - (Data Centers project exp)
Locations (Flexible/Open): NYC | San Diego | Irvine | San Jose | Oakland | Chicago | Boston (East Coast)
Flexible Schedule: TBD based on experience, location, etc.
Key Responsibilities
Architectural Project Manager or Project Architect experience; duties, leading projects, managing team, deliverables, design through construction phases, project delivery, team collaboration with staff, leadership, and client management, etc.
Lead the architectural design and project delivery process across all phases - from conceptual design through construction administration.
Manage client relationships, ensure project objectives and deadlines are met, and maintain design integrity and quality standards.
Direct and mentor junior staff, delegating tasks and overseeing documentation, detailing, and coordination with consultants.
Coordinate with internal teams and external consultants to manage project budgets, timelines, and approvals.
Serve as a key point of contact for client presentations and jurisdictional reviews.
Qualifications -
(What You Need)
10+ years of experience in architectural projects as a Project Manager or Project Architect
BS in Architecture and/or MS in Architecture
5+ years of
(recent and proven
) experience in the Data Centers project sector
Strong technical knowledge of building codes, construction documentation, and permitting processes
Proficiency with Revit, AutoCAD, and design software tools
Excellent communication, leadership, and organizational skills
CA Registered Architect/NCARB License is nice to have, but not mandatory
What We Offer -
(Competitive Full Package, National level)
Competitive salary: $135-170,000+ starting (DOE)
Bonus - Performance/Project-based (EOY)
Full Benefits: medical, dental, vision, 401K
PTO: 3+ weeks
Paid Holidays
Clear path with fast-track promotion potential
Flexible Schedule: Open pending experience, location, etc.
(Local to one of our studios/locations)
Interested & Qualified? Apply today to this job ad & email your updated resume/work to ian.kerr@bancroftsp.com for a prompt review and consideration
Explore More Active Opportunities: We encourage you to continue checking our Careers Page and following us via LinkedIn. We're consistently posting active opportunities, market insights, trends, and recruiter tips.
www.BancroftSP.com/Careers/
LinkedIn:
Bancroft Staffing Partners
Equal Opportunity Statement:
Bancroft Staffing Partners is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees & candidates, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Senior Heavy Civil Project Manager
Senior information technology manager job in Greenwich, CT
Family owned heavy civil company with a service region that includes Western CT, Westchester County, and Long Island is looking for a Senior Project Manager to help take on new projects. Come join a growing civil contractor in CT with a solid pipeline of new projects and an environment where employees build 20+ year careers.
Required Skills
5+ years experience heavy civil project management
Paving & Site Work experience
Preferred Skills
Heavy civil estimating experience
Degree in construction management or related field
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
josh.mccullough@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : JM20-1822995 -- in the email subject line for your application to be considered.***
Josh McCullough - Executive Recruiter
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 10/08/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
Senior Project Manager
Senior information technology manager job in New York, NY
The ideal candidate will have experience in managing a project from start to finish. This candidate will be able to create a plan of action which will consider a fixed timeline and evaluate risks. This individual should also have experience managing people and be an effective communicator.
Responsibilities
Direct and oversee completion of project
Develop plan of action including schedule, resources and work plan
Assess risks and establish contingency plans
Manage work and inputs from variety of stakeholders
Qualifications
Bachelor's degree
5+ years of experience in project management or relevant fields
Demonstrated ability to deliver a completed project
Strong communication skills
Experience working with a team
IT Operations Manager
Senior information technology manager job in New York, NY
Interested in working on cutting-edge blockchain technology and creating equitable access to the global financial system? Since 2014, the mission-driven team at the Stellar Development Foundation (SDF) has helped fuel the tremendous growth of the Stellar blockchain network, an open-source platform that operates at high-scale today. Developers and companies around the world build on it, and the SDF team is expanding to support the rapidly growing and changing Stellar ecosystem.
We're looking for a talented IT Operations Engineer to join our small but growing IT support function. You will work closely with all teams within our organization and should be passionate about delivering first class support. In this role, you will own the end-to-end delivery of IT services, from strategy to execution, driving uptime, performance, and continuous improvement across the organization.
In this role, you will:
* Immerse yourself in SDF's mission, culture, and security-first mindset, and learning how IT operations underpin a global blockchain ecosystem.
* Take ownership of SDF's IT environment, including Okta, JAMF, Intune, CrowdStrike Falcon, Google Workspace, and Slack ensuring systems run reliably and securely for a distributed workforce.
* Oversee IT budgeting and forecasting with financial discipline, managing vendor contracts, software renewals, and technology spend to ensure cost efficiency, transparency, and alignment with organizational priorities.
* Build trusted relationships across Security, Engineering, and People Ops, becoming the bridge that connects user experience, technology, and security.
* Lead and mentor a small IT team- fostering operational excellence, accountability, and a service-oriented culture.
* Assess current IT systems and workflows, identifying opportunities to automate and scale processes across onboarding, provisioning, and access management.
* Implement secure, efficient automation for provisioning, onboarding/offboarding, and access controls using platforms like Okta, Intune, and JAMF.
* Own and evolve SDF's IT infrastructure, services, and employee technology experience, ensuring every system supports both productivity and protection.
* Improve IT governance through standardized baselines, asset management, and endpoint compliance aligned with the NIST Cybersecurity Framework (CSF).
* Partner with Security to integrate IT operations into incident response, ensuring rapid containment, visibility, and recovery when needed.
* Develop clear metrics and KPIs to measure IT performance, user satisfaction, and risk reduction, reporting outcomes to leadership.
* Document and refine IT playbooks, SOPs, and automation workflows that make scaling secure operations repeatable and efficient.
* Contribute to a culture of security awareness, operational excellence, and continuous improvement, making IT a trusted enabler of innovation.
You have:
* 3+ Years of Experience as an IT Manager or IT Service Desk Manager
* 5+ years of experience as an IT Administrator or Support Engineer
* Excellent Communication skills with the ability to breakdown complex concepts
* Proven attention to detail and customer service
* Exceptional hands-on experience with endpoint management tools such as Jamf, Intune, and CrowdStrike for Mac, Windows, and Linux environments.
* Proficiency in identity and access management (IAM) platforms like Okta or similar SSO/MFA solutions to support zero-trust architecture.
* Familiarity with device and configuration management, mobile device management (MDM), and enterprise patching solutions.
* Domain Expert managing SaaS ecosystems (e.g., Google Workspace, Slack, Atlassian, Github,) with an emphasis on security and user lifecycle management.
* Working knowledge of networking fundamentals, including VPN, firewall, and secure remote access technologies (e.g., NordVPN, Cisco Meraki, Ubiquiti).
* Experience administering asset management, ticketing, and workflow automation platforms such as Jira Service Management, Zendesk, or Freshservice.
* Ability to script and automate IT workflows using Python, PowerShell, or similar languages.
* Familiarity with cloud infrastructure and identity integration, including AWS, GCP, or Azure AD.
* Understanding of security frameworks and compliance standards (NIST CSF, SOC 2, ISO 27001) and how IT controls align to them.
* Experience with backup, recovery, and business continuity solutions to ensure operational resilience.
* Self motivated and able to work autonomously
Bonus points if:
* You bring a builder's mindset- someone who designs repeatable processes and uses data to drive IT decisions.
* You've partnered closely with Security teams to align IT practices with frameworks like NIST CSF, ISO 27001, or SOC 2.
* You have experience managing hybrid or globally distributed teams and supporting remote-first organizations.
* You've worked hands-on with SaaS ecosystems (Google Workspace, Slack, Atlassian, Notion, etc.) and know how to secure them at scale.
We offer competitive pay with a base salary range for this position of $135,000 - $205,000 depending on job-related knowledge, skills, experience, and location. In addition, we offer lumen-denominated grants along with the following perks and benefits:
USA Benefits/Perks:
* Competitive health, dental & vision coverage with most plans covered at 100% for the employee + any dependents
* Flexible time off + 15 company holidays including a company-wide holiday break
* Up to 12 weeks of paid parental leave for both non-birthing and birthing parents, as well as up to 14 weeks of paid pregnancy leave for birthing parents
* Gym reimbursement ($80 per month)
* Life & ADD (up to $50K)
* Short & Long term disability
* 401K with 4% match
* Health & Dependent Care FSA Accounts
* Commuter benefits with $250/month employer contribution
* Health Savings Account (HSA) with monthly employer contribution
* Family building benefits through Kindbody
* Wellbeing benefits (One Medical, Rightway, Headspace)
* L&D budget of $1,500/year
* Daily lunch and snacks in office
* Company retreats
#LI-Hybrid
About Stellar
Stellar is more than a blockchain. Powered by a decentralized, fast, scalable, and uniquely sustainable network made for financial products and services and a thriving and passionate ecosystem that includes a non-profit organization driven by a mission, Stellar is paving the path to unlock the world's economic potential through blockchain technology. Built with speed and low costs in mind, the Stellar network provides builders and financial institutions worldwide a platform to issue assets, and to send and convert currencies in real time creating real world utility. Founded in 2014, the Stellar Development Foundation (SDF) supports the continued development and growth of the Stellar network and also serves the ecosystem of NGOs, corporations, universities, small businesses, governments, and solo entrepreneurs building on the Stellar network through tooling, funding and strategic collaborations. Together, Stellar is where blockchain meets the real world.
About the Stellar Development Foundation
The Stellar Development Foundation (SDF) is a non-profit organization focused on working with and supporting change-makers to create equitable access to the global financial system through blockchain technology. SDF provides grants, investments, funding, and other awards to builders and organizations. SDF also develops resources and tooling on the Stellar network to help unlock real world utility. As a nonprofit foundation, SDF puts the health of the Stellar network and the Stellar ecosystem and its mission above all else.
We look forward to hearing from you!
Privacy Policy
By submitting your application, you are agreeing to our use and processing of your data in accordance with our Privacy Policy.
SDF is committed to diversity in its workforce and is proud to be an equal opportunity employer. SDF does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
Auto-ApplyIT Technical Operations Manager - Onsite NYC
Senior information technology manager job in New York, NY
is onsite Mon-Friday 8AM to 5PM EST. Required to be available on Weekends & Holidays. Multiple Shifts Available Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled and versatile Technical Operations Manager to join our team. The ideal candidate will have a robust background as a Technical Engineer, with extensive server and network experience, as well as a proven track record in managing teams. This role requires a deep understanding of IT operations, particularly from an ITIL perspective, covering event, incident, change, and problem management. The Technical Operations Manager will oversee multiple teams and serve as an escalation point for issues, necessitating excellent communication skills to interact with customer managers, directors, and executives.
Key Responsibilities
Manage and lead several technical teams, ensuring alignment with organizational goals and customer needs.
Serve as Incident Manager during critical outages.
Ability to work nights/weekends during the regular season schedule along with major holidays.
Ability to regularly work nontraditional hours to meet the needs of our globally distributed organization.
Ability to be on call and available during assigned shifts.
Demonstrates excellent people management and leadership skills, with the ability to effectively prioritize, execute, and delegate tasks in high-pressure environments.
Establish clear objectives and priorities for the team and consistently monitor progress to ensure goals are met.
Collaborate with departments & managers to develop effective solutions for IT problems, ensuring cross-functional teamwork and alignment to address challenges efficiently.
Act as the primary escalation point for customer issues, providing expert resolution and support.
Ability to be on call as needed for IT Ticket escalations/incidents.
Oversee ITIL processes including event, incident, change, and problem management to ensure efficient and effective operations.
Monitor and analyze key performance indicators (KPIs) for both internal teams and customer outcomes, implementing improvements as necessary.
Provide guidance, mentorship, and support to the IT team to ensure effective performance.
Provide training to staff on new technologies & troubleshooting procedures to ensure they are equipped with the necessary skills to support organizational IT operations effectively .
Identify and implement process improvements related to ITIL event, incident, problem, and change management for customers.
Ensure continuous alignment of team activities with customer requirements and organizational objectives.
Identify opportunities for automation and increased efficiency by implementing best practices to enhance operational effectiveness.
Communicate effectively with customer managers, directors, and top-tier executives, demonstrating professionalism and clarity.
Continuously reprioritize responsibilities to adapt to changing team and customer needs.
Provide leadership and mentorship to team members, fostering a collaborative and high-performance work environment.
Skills, Knowledge and ExpertiseQualifications
Bachelor's degree in computer science, Information Technology, or a related field.
Proven experience as a Technical Engineer with expertise in server and network management.
Extensive experience in managing technical teams with a strong track record of leadership.
Deep understanding of ITIL processes including event, incident, change, and problem management.
Exceptional communication skills with the ability to interact effectively with customer managers, directors, and executives.
Strong analytical skills with experience in monitoring and improving KPIs.
Proficiency in context switching between different technologies and customer requirements / emergencies based on priority.
Adept at managing multiple priorities and deadlines in a dynamic environment.
Passion for challenges and a proven ability to thrive in a fast-paced, demanding role.
Preferred Skills
Certifications in ITIL, PMP, or related fields.
Technical Certifications in networking, server or cloud.
Technical background in SQL Server.
Experience with advanced monitoring tools and systems.
Strong problem-solving abilities and a strategic mindset.
Experience working in a complex, multisite environment.
Proven track record of successfully implementing IT process improvements.
Base Salary Range: $160,000.00 - $195,000.00
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
BenefitsJoin our team and leverage your technical expertise and leadership skills to drive operational excellence and customer satisfaction. Apply today to be part of a dynamic and innovative environment where your contributions will make a significant impact.
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
IT Team Lead
Senior information technology manager job in New York, NY
About Schumacher
Schumacher & Co. is an innovative interior design company disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers
“celebrate the feeling of home.”
Schumacher designs and produces some of the world's most beautiful fabrics, wallcoverings, trims, furniture, and accessories. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next an appreciation for what's come before, and a drive to make our products with enormous care and attention to detail. Schumacher is a globally recognized company with many showrooms both domestically and internationally.
Our competitive advantage in the industry is people. Our employees are our most valuable asset. F. Schumacher & Co is deeply anchored in our company core values ,which are as follows:
Preserve The Entrepreneurial Spirit
Take Ownership & Accountability
Be Solutions-Oriented
Demonstrate Courage
Practice Adaptability
Embrace Collaboration
We empower our employees to live these values daily because we understand how it will positively impact the customer journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company.
About The Role
We're looking for a proactive IT Team Lead to oversee day-to-day operations of our internal IT helpdesk. You'll manage a small team of IT Support Specialists, handle escalations, and partner with business stakeholders to improve employee experience and ensure timely, effective support across the organization. This role is ideal for someone who enjoys mentoring, thrives in a fast-paced environment, and is passionate about driving process improvement.
Job Responsibilities
Manage and mentor a team of Tier 1 and Tier 2 support specialists
Monitor ticket queues and ensure SLA adherence and issue resolution
Handle escalations and provide hands-on technical support when needed
Maintain and improve internal documentation and the IT knowledge base
Develop and optimize helpdesk workflows, ticket routing rules, and automation
Identify trends in support issues and work with Tech Ops leadership on long-term solutions
Collaborate with P&O on onboarding/offboarding processes
Support endpoint management, asset lifecycle, and inventory accuracy
Job Requirements
3-5+ years of IT support experience, with at least 1-2 years in a lead or supervisory role
Strong experience with modern ticketing systems (e.g., Jira Service Management, Zendesk, FreshDesk)
Solid understanding of endpoint management (mac OS, Windows, MDMs like Kandji or Intune)
Comfortable with Microsoft o365 and SaaS administration
Experience creating and managing internal IT documentation
Excellent communication and problem-solving skills
Familiarity with basic scripting or automation (bonus)
Prior experience in a fast-paced startup or growth-stage company (nice to have)
Benefits Package
Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family.
Wealth Benefits
Competitive Salary
Corporate Annual Profit Sharing
401K Plan
Health Benefits
Dental Coverage
Medical Coverage
Prescription Drug Plan
Vision Coverage
Health Savings Account (HSA)
TELADOC
Other Benefits
Paid Time Off (PTO)
10 Company Holidays
Bereavement Leave
Life Insurance
Flexible Spending Accounts (FSA)
Short-Term Disability (STD)
Long Term Disability (LTD)
Parental Medical Leave
Child Bonding Leave
Employee Discount
We are an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Salary Range $90,000-$115,000 USD
Auto-ApplySOC/SOX IT Audit Program Ops Manager
Senior information technology manager job in New York, NY
+ Client is looking for consultant who will assist in audit work and compliance. + Supporting the audit programs for our business such as SOC reporting and ISO reporting. + Able to support independent audits for Ads/Search/Research **Responsibilities:**
+ Program management for audit - taking notes in meetings, actioning items
+ Reviewing audit documentation for the auditors
+ Uploading documentation into GRC.
+ Driving status documentation
+ Reaching out to stakeholders (internal or external) and obtaining evidence
**Experience:**
+ Minimum of 4 years' experience as and IT Risk Auditor.
+ IT Audit or Business process Audit experience.
+ Experience with SOC reporting or ISO reporting or SOX reporting.
+ Experience with Audit support.
**Skills:**
+ IT Audit
+ Risk Auditor
+ SOC Reporting
+ Regulation Auditing
+ SOX
+ Program management
**Education:**
+ Accounting/Auditing/Commerce/IT
+ Certification or license CPA/PMP/CISO
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Director, Commercial IT Systems
Senior information technology manager job in New York, NY
Job Description
Company introduction:
Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments.
We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area.
We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways.
Job overview:
The Director, Commercial IT Systems leads the strategy and deployment of technology solutions that power our commercial launch and field operations. This role is central to building a scalable, compliant, and insight-driven IT ecosystem, enabling effective HCP engagement, data-driven decision-making, and the seamless execution of our commercial strategy.
Location: Hybrid in our New York City office or remote on the east coast in the United States.
Reports to: VP, Information Technology.
Roles and responsibilities
(
Include but are not limited to
):
Define and execute the Commercial IT roadmap aligned with launch milestones and business objectives
Serve as the primary IT business partner to Sales, Marketing, and Market Access teams
Work with the commercial team on the selection, implementation, and integration of commercial systems including CRM (e.g., Veeva, Salesforce), ERP, and data platforms. Lead the implementation and support of these systems
Ensure interoperability across systems supporting HCP engagement, sample management, field force operations, and analytics
Build and manage a high-performing Commercial IT team, including CRM admins, analysts, and support staff
Manage vendor relationships, contracts, and performance for commercial technology platforms
Ensure systems are implemented in compliance with GxP, DSCSA, GDPR, and other regulatory requirements
Oversee validation and audit readiness for commercial systems
Support mobile access, AI-powered coaching tools, and omnichannel engagement platforms for field reps
Partner with Commercial Sales team to deliver tools that enhance rep productivity and HCP experience
Enable commercial data integration and reporting to support forecasting, segmentation, and KPI tracking
Collaborate with Commercial Operations team to enable actionable insights to commercial stakeholders
Candidate Profile:
Bachelor's degree in Information Technology, Computer Science, or related field
10+ years of IT experience, with at least 5 years in pharmaceutical commercial systems leadership
Proven track record implementing CRM, ERP, and field enablement tools in a regulated environment
Strong understanding of pharmaceutical commercial operations, launch readiness, and compliance frameworks
Experience managing cross-functional teams and external vendors
Excellent communication, project management, and stakeholder engagement skills
Preferred Experience:
Experience supporting a first-time commercial launch in biotech or pharmaceuticals
Familiarity with Veeva Commercial Cloud, Salesforce Health Cloud, NetSuite, SAP, Oracle or other relevant commercial platforms
Knowledge of serialization systems (e.g., EPCIS), DSCSA compliance, and sales tools
【For NYC】Compensation Description (annually):
Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
Base pay is one part of the Total Package that is provided to compensate and recognise employees for their work and any role at Compass, regardless of the location, is eligible for additional discretionary bonuses and equity.
【Base salary per annum】:$180,000-$230,000 USDBenefits & Compensation:
For an overview of our benefits package and compensation information, please visit "Working at Compass".
Equal opportunities:
Reasonable accommodation
We are committed to building a workplace where everyone's wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know.
UK applicants
We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability.
US applicants
Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law.
Sponsorship:
Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.
Data Privacy:
All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.
Director, IT Infrastructure
Senior information technology manager job in New York, NY
BBR Partners is a premiere, boutique wealth management firm providing customized investment strategies and bespoke advice to high-net-worth individuals and families. The firm was founded in early 2000 and for over 25 years, we have nurtured our culture with talented people from diverse backgrounds who care about each other, our clients, and our collective communities. In our quest for continuous improvement, we strive to develop not only world class talent but world class humans!
Job Description:
BBR partners is seeking a Director of Infrastructure, based in the New York office, to play an integral role as a member of its IT department. Responsibilities include delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the firm. This person will be responsible for defining IT Infrastructure strategy, direction, architecture, standards, and management to include disaster recovery, security, systems, servers, networks, and storage. This role will manage the IT helpdesk and system engineers and must ensure reliable 24x7 operations. This role will report directly to the CTO.
Responsibilities:
Strategic Leadership
Set the mission, vision, and strategy of the IT Infrastructure to maximize the success of business and IT enterprise initiatives.
Lead infrastructure modernization initiatives including cloud migration, network upgrades, and automation.
Collaborate with senior leadership to support digital transformation and innovation.
Build successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs and ensuring cost-effective delivery of IT services to meet those needs.
Research and recommend new technologies, applications, hardware, etc. Provide direction on what emerging technologies should be incorporated into products and services to successfully deliver overall IT strategy.
Maintain a comprehensive knowledge of current trends and developments in the industry.
Cloud & DevOps
Architect and oversee hybrid and cloud environments (preferably Azure), ensuring optimal performance, scalability, resiliency, security, and cost-efficiency.
Champion DevOps best practices including CI/CD pipelines, infrastructure-as-code, configuration management, automated testing, and monitoring.
Drive adoption of containerization and orchestration technologies (e.g., Docker, Kubernetes).
Operational Excellence
Manage ongoing strategic vendor partner relationships, including but not limited to MSP and MSSP relationships, and ensure timely and cost-effective delivery of services and products. Conduct vendor evaluations ensuring best in class technologies and partners.
Oversee the day-to-day operations of infrastructure including our data center, cloud environment, networks, storage, and disaster recovery.
Administer our M365 environment, including but not limited to Exchange Online, MS Teams, Azure Active Directory, and MS Dynamics 365
Oversee the monitoring, maintenance, testing and administration of all IT systems, to include applications, servers, storage, firewalls, switches, desktops, laptops, A/V equipment, and mobile devices. Implement upgrades needed to maintain service levels.
Ensure high availability, performance, and scalability of systems across the firm.
Security & Compliance
Manage the company's Cybersecurity strategy roadmap. Maintain a Disaster Recovery strategy plan for critical systems and infrastructure.
Establish and maintain compliance with necessary IT policies and procedures for the smooth operations and recovery of the computing environment. Deploy and manage systems/ applications/monitoring processes and tools to proactively identify and resolve problems within the environment.
Own the third-party risk management program including vendor security assessments and ongoing monitoring of supply chain and SaaS risks.
Partner with compliance team to ensure infrastructure meets cybersecurity and regulatory standards (e.g., SEC).
Implement robust monitoring, logging, and incident response protocols.
Team Leadership
Be an escalation point for Tech Support including any issues related to the end-user computing environment (desktops, laptops, mobile devices, printers, applications, etc.). Ensure end-user needs are met in a timely and effective manner.
Build and lead a high-performing infrastructure team, fostering a culture of accountability and continuous improvement.
Mentor and develop talent across engineering and operations.
Budget & Planning
Develop and manage infrastructure budgets, forecasts, and capacity planning.
Evaluate and recommend new technologies and tools to improve efficiency and reduce risk.
Technical Skills:
Microsoft certifications i.e., Azure Solutions Architect Expert, Cybersecurity Architect Expert
Cybersecurity certifications i.e. CISSP, CISM, CCSP
Microsoft Windows Server 2016, 2019, 2022, 2025, Linux (Ubuntu 22.04 and higher)
Windows 11
Containerization (Docker, Kubernetes), CI/CD Pipelines (GitHub Actions, Jenkins), Version Control (Git) and Infrastructure as Code (Terraform, ARM, Packer)
Configuration Management technologies i.e., Ansible, Puppet, Chef
Understanding of SAST/DAST/SCA tooling such as Snyk, Veracode or Checkmarx
Familiar with secrets management (Hashicorp Vault, Azure Key Vault, or Keeper)
VMware in multiple host environments
Remote desktop technologies (Citrix, VPN, VDI)
Programming/scripting skills in Python, Bash or PowerShell
Cloud Services with preferred Azure
M365 (Entra ID, email, MS Teams, SharePoint, OneDrive, Power BI, Power Automate, MS Office 365, conditional access policies)
Strong understanding of networking and routing
Hardware: PC's, laptops, printers, Nutanix servers, Cisco switches and Fortinet firewalls a plus
Knowledge of products like Varonis, Zscaler, Logic Monitor, Tenable, Rubrik
EDR software, DLP Software, and Micro segmentation software
CSPM, SSPM
TCP/IP, DNS, DHCP, WAN, LAN, VoIP, VLAN
Good presentation skills to all levels, both technical and business
Requirements:
A bachelor's or advanced degree in computer science, business information systems, or other computer related degree
10+ years' experience helping to transform IT infrastructure
Proven experience in IT infrastructure management in a complex environment and a background in architecture, systems administration, network administration, cloud architecture, and DevOps
Leadership experience in directing, leading, and mentoring IT professionals
Familiar with Zero Trust architectures and cloud-native security best practices
Solid project management skills and the ability to manage multiple projects concurrently
Demonstrates the business and financial acumen necessary to develop and present ideas and solutions in a clear, concise, organized manner
Strong written/verbal communication skills. Effective in influencing and negotiating to achieve amicable outcomes
Ability to effectively deal with work pressure, and maintain a composed and calm attitude
Ability to evolve and quickly learn bleeding edge technologies
Financial Services experiences a plus
What We Offer:
Competitive base salary and incentive compensation.
Company subsidized medical/Rx, dental and vision insurance for employee, partner & dependents.
401K plan, Life insurance, and short & long-term disability coverage.
One Medical membership (covered for employee and dependents), Wellhub membership, Employee assistance program (EAP), Gym reimbursement and other wellness offerings.
Pre-tax transit and parking programs, Health Savings Account (HSA), and flexible spending programs for medical and dependent care.
Personalized development and career growth opportunities.
Volunteer opportunities and gift-matching program.
Flexible time off, paid parental leave, and Sabbatical with company tenure.
Hybrid remote work environment, "Work from Anywhere" weeks, and business casual dress.
Additional Information:
Base salary for this position will be determined during the interview process and will vary based on multiple reasons, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The expected base salary for the role will generally be between 175,000 and 275,000 per year at the commencement of employment, but the final salary offered may be outside this range based on these reasons and individual circumstances. Additionally, base salary is only part of the total compensation package, which, depending on the position, may also include discretionary bonuses, alternative incentive packages and Company-sponsored benefit programs. This position is at-will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Director Technology Services MW Regulated DB&T
Senior information technology manager job in Paramus, NJ
A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. **************************
Job Description
Position Purpose:
We are seeking an experienced Director Technology Services for our Municipal Water Regulated DB&T team, to lead the strategy, implementation & support of our cloud & integration platform and Automation. The successful candidate will also be responsible for developing and executing forward-thinking technical strategies while driving innovative solutions, aligning IT initiatives with business goals, creating & implementing technology roadmaps to guide our digital transformation efforts and lead initiatives of our AI adoption. This position requires a deep understanding of technology and its business applications. The ideal candidate will be able to balance long-term vision with practical, implementable solutions to drive the organization's technological advancement.
This position facilitates collaboration within VNA as well as between VNA, the Group, Water Tech, BUs and other zones for technical assistance, technology evaluations, and implementation of optimization initiatives with focus on copy and adaptation opportunities.
Primary Duties/Responsibilities:
Technology Strategy
Oversee the definition and development of core technology architecture to support the enterprise strategic vision, including the development of a medium/long-term strategic technology roadmap.
Oversee the definition and development of integration architecture standards and ensure consistency and alignment with Group integration architecture and C4E standards.
Drive technology transformation to the internal business customers, and advance seamless integrated digital experiences for both internal and external customers.
Develop and deliver automation strategy, including but not limited to expanding RPA footprint.
Deliver a strategic plan to utilize MW DB&T solutions both to support internal needs for better operational and market insights and create opportunities for performance enhancement.
Develop strategies for and lead technological programs with significant impacts on the broader organization.
Influence BU and ExCom management with their digital roadmaps.
Study current and new industry trends, technologies, and software development Align with Group technology strategy as it is applicable to MW scope.
Work with peers across MW DB&T, VNA, MW T&P, and globally to share best practices to Copy and Adapt.
Technology Health
Analyze current technology landscapes and identify areas for improvement, optimization, and innovation.
Study information processing systems to evaluate the effectiveness and make recommendations for improvement.
Drive enterprise cost savings through automation, infrastructure enhancements, and implementation of market best practices (ex. FinOps).
Lead efficient team operations that promote modernization and upgrades of MW DB&T and BU/Domain systems.
Tech Office Management
Prepare and deliver technology-centric presentations for the BU and ExCom management.
Contribute to the yearly budget process and prioritization processes as relevant to MW DB&T technology.
Encourage a dynamic, skilled technology workforce.
Conduct performance evaluations and career planning with MW DB&T staff that are timely and constructive.
Mentor staff members to ensure their goals align with BU/Domain goals and the staff members' personal development goals.
Work Environment:
This will be a hybrid role located in either Paramus - NJ, Milwaukee - WI, Delaware or Boise - ID.
Qualifications
Education/Experience/Background:
Bachelor's or Master's degree and at least 10 years of relevant experience building technology environments and setting strategies.
Managing of multiple teams and projects.
A track record of bringing technology-enabled efficiencies to organizations.
Knowledge/Skills/Abilities:
Strategic Leadership: Demonstrated ability to develop and execute long-term technical strategies aligned with business objectives and industry trends.
Technical Expertise: Deep knowledge of technologies, standards, and best practices across Water, Waste, and Energy sectors.
Business Acumen: Strong understanding of industry dynamics, market trends, and ability to translate technical initiatives into business value.
Communication Excellence: Superior ability to articulate complex technical concepts to diverse stakeholders and deliver impactful presentations.
Innovation Management: Proven capability to identify, evaluate, and implement emerging technologies and drive technological advancement.
Stakeholder Management: Expert relationship-building skills with ability to influence and collaborate across all organizational levels.
Project Leadership: Experience in managing complex technical initiatives and driving successful, measurable outcomes with advanced problem solving capabilities.
Analytical Thinking: Strong data analysis and problem-solving capabilities, with ability to derive insights from complex datasets.
Required Certification/Licenses/Training:
AGILE methodology (preferred)
AWS Certifications (desired)
Physical Requirements:
Travel up to 20% may be required.
Additional Information
Pay Range: $181000 to a maximum of $207000 Per Year.
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off
Eligible for up to 20% Annual Performance Bonus.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Business Manager - Investment Solutions, Vice President
Senior information technology manager job in New York, NY
Join our Investment Solutions team as a dynamic Business Manager. Drive growth, implement change, and optimize performance while working with top Business Heads and key stakeholders. Shape strategies, achieve goals, and mitigate risks. Apply now!
As a Vice President on the Business Management team within the Investment Solutions unit you will work with Business Heads and key stakeholders to drive growth and implement change. You will help develop and execute business strategies and priorities, ensuring our firm's goals are clear and achievable. Your work will focus on optimizing performance through key initiatives. As trusted advisors Business/Group Heads, you will identify, escalate, and mitigate operational business risks.
Job responsibilities:
Collaborate with Business Heads to execute and provide strategic advice on business priorities.
Align business goals and objectives with priorities and initiatives, serving as a thought partner to Business Heads on key business decisions.
Lead high-impact initiatives to drive innovation and transformation across managed solutions platforms.
Communicate effectively with key business partners, including portfolio management, manager research, alternative research, product development and trading, to understand projects and drive next steps.
Provide a high level of responsiveness to executive ad-hoc requests related to results, presentation development, and analysis for key stakeholders.
Organize complex information in a strategic and compelling way, demonstrating strong design acumen and expertise in PowerPoint techniques.
Create management presentations and reporting for senior management.
Project manage and deliver key workstreams and tasks. Identify key business risks on the platform and drive the resolution of mitigating controls.
Participate in collaborative initiatives with team members and global managers, continually seeking ways to simplify, improve, and add value to existing business processes.
Build an understanding of current-state processes and identify weaknesses, gaps, and opportunities for improvement.
Collaborate with functional partners across the organization to help achieve business objectives.
Required qualifications, capabilities, and skills
At least 6+ years of relevant experience in the wealth management or asset management industry, or in a consulting, project management, or business management capacity.
Demonstrates a strong commitment and dedication to their work.
Possesses exceptional writing abilities, capable of drafting clear, concise, and professional documents and communications.
Excels in a fast-paced, dynamic environment, effectively managing multiple tasks and priorities, even amidst high levels of activity and noise.
Brings a creative spark and a passion for innovation, consistently seeking new and improved ways to serve clients and enhance processes.
Experienced in driving stakeholder agendas, delivering presentations to stakeholders and senior leaders, and articulating rationale in design decisions.
Exhibits strong analytical, conceptual, and creative thinking skills, with the ability to develop business insights and hypotheses. Comfortable analyzing large data sets and driving conclusions and strategies to be presented to senior management. Proficiency in PowerPoint and Excel is required.
Demonstrates superior judgment and discretion when working with confidential and sensitive information.
Shows a genuine interest and knowledge of global markets, and solutions used by affluent or high-net-worth individuals and families.
Auto-ApplyLiquidity & Account Solutions Business Manager - Associate
Senior information technology manager job in Jersey City, NJ
Join the Liquidity & Account Solutions (L&AS) Business Management team, part of Global Finance & Business Management (F&BM). Our team provides analytical, strategic, and operational thought leadership to a business that plays a critical role in enabling money movement globally. Collaborate with a diverse set of stakeholders and gain exposure to complex products and global business priorities.
As a Business Management Associate within the Commercial & Investment Bank, you will support business heads with budgeting, forecasting, and expense management, and provide analytical support to the L&AS management team and CFO. You will organize complex information into management-ready materials, respond to executive requests, and drive process improvements.
Job Responsibilities:
Provide analytical support to the Liquidity & Account Solutions management team and CFO.
Support business heads through budgeting, forecasting, and expense management targets.
Organize complex information into clear, compelling management-ready materials.
Respond to executive-level ad-hoc requests, including presentation development and business analysis.
Develop a deep understanding of the product suite, infrastructure, and business priorities.
Analyze drivers of revenue, capabilities versus industry/customer needs, and business priorities.
Own current-state processes and identify weaknesses, gaps, and opportunities for improvement.
Take end-to-end ownership of projects and independently implement solutions.
Build effective relationships and work closely with F&BM colleagues across JPM Payments and CIB.
Deliver high-quality presentations and reporting using Excel and PowerPoint.
Manage multiple competing priorities and deliverables with effective time management.
Required Qualifications, Capabilities, and Skills:
Bachelor's degree in Business, Finance, Economics, or related area.
Experience working in Financial Services.
Proactive and intuitive problem-solving skills.
Excellent written and oral communication skills.
Strong influencing and relationship-building skills; team player.
Analytical mindset with strong proficiency in Excel and PowerPoint.
Self-starter with a desire to understand both the big picture and the details.
Effective time management skills and ability to work cross-functionally.
Preferred Qualifications, Skills, and Capabilities:
Experience delivering high-quality presentations and reporting.
Experience managing projects or process improvements.
Auto-ApplyDirector - Enterprise Technology Services Communications & Engagement
Senior information technology manager job in New York, NY
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
American Express has a great opportunity for a dynamic communications professional with a passion for working with technologists, data professionals, and digital product and design experts to help them achieve their goals. This role will support a global team of more than 13,000 colleagues who are transforming the way the company uses technology, data, and digital experience design to drive business success. The ideal candidate for this role will be:
* An energetic leader who sets a high bar for quality and inspires team members to innovate and deliver great results.
* A strategic thinker who can design and implement a comprehensive communications strategy that addresses a range of constituencies.
* A curious life-long learner who seeks outside perspectives and infuses their work with novel approaches.
* An outstanding writer, editor, and content creator who is versatile across a range of formats, delivery channels (digital and person-to-person), and types of messages.
* A strong partner and influencer who builds collaborative relationships.
* An agile advisor who demonstrates sound judgment and executive presence.
The Director - Colleague Communications is responsible for developing and executing a communications strategy to inform and engage colleagues of the global Enterprise Technology Services organization in understanding and delivering the organization's strategy, priorities, and goals. This role sits within the company's Corporate Affairs & Communications team. Reporting to the Vice President - Communications, this role will lead one Manager colleague and will partner with the broader communications team and Enterprise Technology Services subject matter experts to define key messages and consult on appropriate communication channels, vehicles, and tactics to support the delivery of key initiatives and programs.
Primary Responsibilities:
* Create a comprehensive colleague communications plan to support the Enterprise Technology Services strategy, optimizing colleague engagement by leveraging various channels and vehicles, meetings/events, distribution and feedback mechanisms, and more.
* Build a data- and results-driven approach to message delivery, content management, and engagement.
* Deploy innovative approaches and tactics to drive colleague engagement.
* Develop and manage an editorial calendar aligned with organizational priorities, partnering across Enterprise Technology Services and the broader communications team to populate and manage content.
* Take a global approach to storytelling by partnering with the Corporate Affairs & Communications team to drive the use of colleague-focused content in enterprise channels, both internally and externally.
* Plan and execute communications to support the annual internal hackathon, developers conference, learning and development programs, and other colleague events.
* Leverage KPIs, performance metrics, and data-driven analysis to assess communications effectiveness, identify trends, and recommend improvements to optimize engagement and impact.
* Maintain the Enterprise Technology Services visual identity toolkit for communication channels and vehicles, to ensure ongoing alignment with American Express brand guidelines.
* Build and sustain a network of subject matter experts and other stakeholders to help shape the Enterprise Technology Services strategy and editorial calendar, provide feedback on communication plans and deliverables, and suggest improvements to strengthen impact and engagement.
Minimum Qualifications:
* Minimum of 8 -10 years of experience in managing colleague communications programs within a corporate communications setting.
* Demonstrated leadership, exercising excellent judgment and people-management skills.
* Proven track record of delivering high-impact internal communications.
* Superior writing and editing skills; ability to communicate clearly and effectively across a variety of formats and audiences.
* Experience producing creative campaigns to engage a large global organization.
* Expertise in developing content across multiple formats, including video, podcasts, and infographics.
* Strong knowledge of communications delivery platforms and measurement tools.
* Self-starter with the ability to manage multiple projects in a fast-paced environment.
* Exceptional collaboration skills and an ability to build relationships and influence at all levels.
* Ability to interpret technical information into language that is understandable by and compelling for a variety of audiences.
* Bachelor's degree in related field or equivalent work experience required.
Preferred Qualifications:
* Experience working within a technology organization and partnering with technical subject matter experts to communicate highly technical content.
* Proficiency in the use of common workplace tools; ability to develop graphics and other visuals to enhance the effectiveness of communications.
* Strong knowledge of content management and employee experience platforms (Unily a plus).
Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Business Systems Manager
Senior information technology manager job in New York, NY
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, Reformation, Hexclad and Sweetgreen.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta's Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.
About the Role
Our Business Systems Engineer owns and executes the GTM systems roadmap - designing, building, and scaling the architecture that powers our growth. You'll combine deep Salesforce expertise with a builder's mindset, leveraging automation and AI to streamline workflows, elevate data quality, and unlock smarter decision-making across our GTM teams.
You'll be Responsible for:
Strategy
Partner with GTM leaders to translate business strategy into scalable systems design and technical solutions.
Define and maintain the GTM systems architecture, ensuring integration, scalability, and data integrity across the tech stack.
Drive the AI strategy for GTM systems, identifying and implementing opportunities to enhance productivity, decision-making, and process automation.
Develop the long-term technical roadmap, balancing immediate business needs with future scalability, efficiency, and innovation.
Systems administration
Own configuration, administration and continuous improvement of core GTM systems including Salesforce, Gong, Clari, CPQ and related tools.
Build and maintain integrations with adjacent systems (e.g. Zuora, Jira, BI tooling, OpenAI) to ensure seamless workflows and data flows.
Design and implement advanced technical configurations across Salesforce and related platforms, including SOQL queries, Apex development, automation scripts, and complex workflow rules.
Evaluate, select, and implement new GTM tools and technologies to support evolving business needs.
Ensure system reliability, security, and compliance, partnering with IT and Security as needed.
Automations & AI
Evolve and maintain custom AI solutions (e.g., GPTs, AI assistants) that support RevOps, Sales, and CX use cases.
Identify, build and maintain workflow automations that reduce manual work and improve accuracy across the business.
Data integrity & Documentation
Create and maintain data governance frameworks to ensure high standards of data quality, consistency, and compliance across GTM systems.
Develop and maintain detailed system documentation, including technical specifications, process flows, and configuration guides.
Your Qualifications:
6+ years of experience in business systems or GTM technology roles within high-growth SaaS.
Deep Salesforce admin expertise and certifications (e.g. Salesforce Certified Advanced Administrator and / or Salesforce Certified Platform App Builder preferred).
Proficiency in SQL, SOQL, and at least one scripting language (e.g. Python, JavaScript, Apex).
Experience designing, implementing, and scaling AI-driven automations and workflow solutions.
Proven ability to influence stakeholders, drive cross-functional initiatives, and translate business needs into scalable technical solutions.
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer:
Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
Auto-ApplyApplication Development Mgr
Senior information technology manager job in Jersey City, NJ
AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.
Job Description
Role: Application Development Mgr
Location: Jersey City NJ
Duration: Fulltime Permanent
Qualifications
Description:
We are looking for an IT manager with strong hands-on technology
implementation experience and performed product owner(PO) role (part of
Agile SAFE / Scrum). The Manager of Applications Development and Support in
working with leadership and their peers will be responsible for development
and day to day support of IPC business critical application solutions. This
includes web / mobile based applications development following Agile SDLC,
managing incidents to resolution, requests for various services and
operational readiness of new system functionality being delivered. This role
is particularly responsible managing teams who supports business operations
and service delivery related applications. Candidate is expected apply
business acumen to drive value
Qualifications
Bachelor's degree in Information Science, Computer Science,
Engineering or related degree, or equivalent experience
5+ years of experience in Agile SDLC and performing product owner
(PO) role
5+ years application development & support management experience
5+ years Development and/or support experience in .NET Framework
(C#, ASP.NET MVC, Web API, Entity Framework) and / or Java technology stack
including AngularJS.
Web services (WCF, SOAP, REST). Experience with TSF and change
management
Relational databases (SQL, Oracle, SQL Server)
Excellent leadership and analytical, and organizational skills
Must have strong written and verbal communication skills.
Must be intrinsically motivated and detail oriented.
Must be able to organize, multi-task and prioritize work
Must possess strong interpersonal skills in order to work in a
diverse, dynamic and fast-paced environment.
Must have desire and ability to learn quickly.
ITIL experience or certification
Strong change management experience
Additional Information
If anyone might be interest, please share your resume at *************************** or you can directly contact me at ************
Easy ApplyDirector, IT Infrastructure
Senior information technology manager job in New York, NY
BBR Partners is a premiere, boutique wealth management firm providing customized investment strategies and bespoke advice to high-net-worth individuals and families. The firm was founded in early 2000 and for over 25 years, we have nurtured our culture with talented people from diverse backgrounds who care about each other, our clients, and our collective communities. In our quest for continuous improvement, we strive to develop not only world class talent but world class humans!
Job Description:
BBR partners is seeking a Director of Infrastructure, based in the New York office, to play an integral role as a member of its IT department. Responsibilities include delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the firm. This person will be responsible for defining IT Infrastructure strategy, direction, architecture, standards, and management to include disaster recovery, security, systems, servers, networks, and storage. This role will manage the IT helpdesk and system engineers and must ensure reliable 24x7 operations. This role will report directly to the CTO.
Responsibilities:
Strategic Leadership
Set the mission, vision, and strategy of the IT Infrastructure to maximize the success of business and IT enterprise initiatives.
Lead infrastructure modernization initiatives including cloud migration, network upgrades, and automation.
Collaborate with senior leadership to support digital transformation and innovation.
Build successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs and ensuring cost-effective delivery of IT services to meet those needs.
Research and recommend new technologies, applications, hardware, etc. Provide direction on what emerging technologies should be incorporated into products and services to successfully deliver overall IT strategy.
Maintain a comprehensive knowledge of current trends and developments in the industry.
Cloud & DevOps
Architect and oversee hybrid and cloud environments (preferably Azure), ensuring optimal performance, scalability, resiliency, security, and cost-efficiency.
Champion DevOps best practices including CI/CD pipelines, infrastructure-as-code, configuration management, automated testing, and monitoring.
Drive adoption of containerization and orchestration technologies (e.g., Docker, Kubernetes).
Operational Excellence
Manage ongoing strategic vendor partner relationships, including but not limited to MSP and MSSP relationships, and ensure timely and cost-effective delivery of services and products. Conduct vendor evaluations ensuring best in class technologies and partners.
Oversee the day-to-day operations of infrastructure including our data center, cloud environment, networks, storage, and disaster recovery.
Administer our M365 environment, including but not limited to Exchange Online, MS Teams, Azure Active Directory, and MS Dynamics 365
Oversee the monitoring, maintenance, testing and administration of all IT systems, to include applications, servers, storage, firewalls, switches, desktops, laptops, A/V equipment, and mobile devices. Implement upgrades needed to maintain service levels.
Ensure high availability, performance, and scalability of systems across the firm.
Security & Compliance
Manage the company's Cybersecurity strategy roadmap. Maintain a Disaster Recovery strategy plan for critical systems and infrastructure.
Establish and maintain compliance with necessary IT policies and procedures for the smooth operations and recovery of the computing environment. Deploy and manage systems/ applications/monitoring processes and tools to proactively identify and resolve problems within the environment.
Own the third-party risk management program including vendor security assessments and ongoing monitoring of supply chain and SaaS risks.
Partner with compliance team to ensure infrastructure meets cybersecurity and regulatory standards (e.g., SEC).
Implement robust monitoring, logging, and incident response protocols.
Team Leadership
Be an escalation point for Tech Support including any issues related to the end-user computing environment (desktops, laptops, mobile devices, printers, applications, etc.). Ensure end-user needs are met in a timely and effective manner.
Build and lead a high-performing infrastructure team, fostering a culture of accountability and continuous improvement.
Mentor and develop talent across engineering and operations.
Budget & Planning
Develop and manage infrastructure budgets, forecasts, and capacity planning.
Evaluate and recommend new technologies and tools to improve efficiency and reduce risk.
Technical Skills:
Microsoft certifications i.e., Azure Solutions Architect Expert, Cybersecurity Architect Expert
Cybersecurity certifications i.e. CISSP, CISM, CCSP
Microsoft Windows Server 2016, 2019, 2022, 2025, Linux (Ubuntu 22.04 and higher)
Windows 11
Containerization (Docker, Kubernetes), CI/CD Pipelines (GitHub Actions, Jenkins), Version Control (Git) and Infrastructure as Code (Terraform, ARM, Packer)
Configuration Management technologies i.e., Ansible, Puppet, Chef
Understanding of SAST/DAST/SCA tooling such as Snyk, Veracode or Checkmarx
Familiar with secrets management (Hashicorp Vault, Azure Key Vault, or Keeper)
VMware in multiple host environments
Remote desktop technologies (Citrix, VPN, VDI)
Programming/scripting skills in Python, Bash or PowerShell
Cloud Services with preferred Azure
M365 (Entra ID, email, MS Teams, SharePoint, OneDrive, Power BI, Power Automate, MS Office 365, conditional access policies)
Strong understanding of networking and routing
Hardware: PC's, laptops, printers, Nutanix servers, Cisco switches and Fortinet firewalls a plus
Knowledge of products like Varonis, Zscaler, Logic Monitor, Tenable, Rubrik
EDR software, DLP Software, and Micro segmentation software
CSPM, SSPM
TCP/IP, DNS, DHCP, WAN, LAN, VoIP, VLAN
Good presentation skills to all levels, both technical and business
Requirements:
A bachelor's or advanced degree in computer science, business information systems, or other computer related degree
10+ years' experience helping to transform IT infrastructure
Proven experience in IT infrastructure management in a complex environment and a background in architecture, systems administration, network administration, cloud architecture, and DevOps
Leadership experience in directing, leading, and mentoring IT professionals
Familiar with Zero Trust architectures and cloud-native security best practices
Solid project management skills and the ability to manage multiple projects concurrently
Demonstrates the business and financial acumen necessary to develop and present ideas and solutions in a clear, concise, organized manner
Strong written/verbal communication skills. Effective in influencing and negotiating to achieve amicable outcomes
Ability to effectively deal with work pressure, and maintain a composed and calm attitude
Ability to evolve and quickly learn bleeding edge technologies
Financial Services experiences a plus
What We Offer:
Competitive base salary and incentive compensation.
Company subsidized medical/Rx, dental and vision insurance for employee, partner & dependents.
401K plan, Life insurance, and short & long-term disability coverage.
One Medical membership (covered for employee and dependents), Wellhub membership, Employee assistance program (EAP), Gym reimbursement and other wellness offerings.
Pre-tax transit and parking programs, Health Savings Account (HSA), and flexible spending programs for medical and dependent care.
Personalized development and career growth opportunities.
Volunteer opportunities and gift-matching program.
Flexible time off, paid parental leave, and Sabbatical with company tenure.
Hybrid remote work environment, “Work from Anywhere” weeks, and business casual dress.
Additional Information:
Base salary for this position will be determined during the interview process and will vary based on multiple reasons, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The expected base salary for the role will generally be between 175,000 and 275,000 per year at the commencement of employment, but the final salary offered may be outside this range based on these reasons and individual circumstances. Additionally, base salary is only part of the total compensation package, which, depending on the position, may also include discretionary bonuses, alternative incentive packages and Company-sponsored benefit programs. This position is at-will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Auto-ApplyDirector, Commercial IT Systems
Senior information technology manager job in New York, NY
The Director, Commercial IT Systems leads the strategy and deployment of technology solutions that power our commercial launch and field operations. This role is central to building a scalable, compliant, and insight-driven IT ecosystem, enabling effective HCP engagement, data-driven decision-making, and the seamless execution of our commercial strategy.
Location: Hybrid in our New York City office or remote on the east coast in the United States.
Reports to: VP, Information Technology.
Roles and responsibilities
(Include but are not limited to):
* Define and execute the Commercial IT roadmap aligned with launch milestones and business objectives
* Serve as the primary IT business partner to Sales, Marketing, and Market Access teams
* Work with the commercial team on the selection, implementation, and integration of commercial systems including CRM (e.g., Veeva, Salesforce), ERP, and data platforms. Lead the implementation and support of these systems
* Ensure interoperability across systems supporting HCP engagement, sample management, field force operations, and analytics
* Build and manage a high-performing Commercial IT team, including CRM admins, analysts, and support staff
* Manage vendor relationships, contracts, and performance for commercial technology platforms
* Ensure systems are implemented in compliance with GxP, DSCSA, GDPR, and other regulatory requirements
* Oversee validation and audit readiness for commercial systems
* Support mobile access, AI-powered coaching tools, and omnichannel engagement platforms for field reps
* Partner with Commercial Sales team to deliver tools that enhance rep productivity and HCP experience
* Enable commercial data integration and reporting to support forecasting, segmentation, and KPI tracking
* Collaborate with Commercial Operations team to enable actionable insights to commercial stakeholders
Candidate Profile:
* Bachelor's degree in Information Technology, Computer Science, or related field
* 10+ years of IT experience, with at least 5 years in pharmaceutical commercial systems leadership
* Proven track record implementing CRM, ERP, and field enablement tools in a regulated environment
* Strong understanding of pharmaceutical commercial operations, launch readiness, and compliance frameworks
* Experience managing cross-functional teams and external vendors
* Excellent communication, project management, and stakeholder engagement skills
Preferred Experience:
* Experience supporting a first-time commercial launch in biotech or pharmaceuticals
* Familiarity with Veeva Commercial Cloud, Salesforce Health Cloud, NetSuite, SAP, Oracle or other relevant commercial platforms
* Knowledge of serialization systems (e.g., EPCIS), DSCSA compliance, and sales tools
Auto-ApplyLiquidity & Account Solutions Business Manager - Associate
Senior information technology manager job in Jersey City, NJ
Join the Liquidity & Account Solutions (L&AS) Business Management team, part of Global Finance & Business Management (F&BM). Our team provides analytical, strategic, and operational thought leadership to a business that plays a critical role in enabling money movement globally. Collaborate with a diverse set of stakeholders and gain exposure to complex products and global business priorities.
As a Business Management Associate within the Commercial & Investment Bank, you will support business heads with budgeting, forecasting, and expense management, and provide analytical support to the L&AS management team and CFO. You will organize complex information into management-ready materials, respond to executive requests, and drive process improvements.
Job Responsibilities:
Provide analytical support to the Liquidity & Account Solutions management team and CFO.
Support business heads through budgeting, forecasting, and expense management targets.
Organize complex information into clear, compelling management-ready materials.
Respond to executive-level ad-hoc requests, including presentation development and business analysis.
Develop a deep understanding of the product suite, infrastructure, and business priorities.
Analyze drivers of revenue, capabilities versus industry/customer needs, and business priorities.
Own current-state processes and identify weaknesses, gaps, and opportunities for improvement.
Take end-to-end ownership of projects and independently implement solutions.
Build effective relationships and work closely with F&BM colleagues across JPM Payments and CIB.
Deliver high-quality presentations and reporting using Excel and PowerPoint.
Manage multiple competing priorities and deliverables with effective time management.
Required Qualifications, Capabilities, and Skills:
Bachelor's degree in Business, Finance, Economics, or related area.
Experience working in Financial Services.
Proactive and intuitive problem-solving skills.
Excellent written and oral communication skills.
Strong influencing and relationship-building skills; team player.
Analytical mindset with strong proficiency in Excel and PowerPoint.
Self-starter with a desire to understand both the big picture and the details.
Effective time management skills and ability to work cross-functionally.
Preferred Qualifications, Skills, and Capabilities:
Experience delivering high-quality presentations and reporting.
Experience managing projects or process improvements.
Auto-Apply