Senior information technology manager jobs in Rock Hill, SC

The IT Manager of Infrastructure & Security is responsible for leading, managing, and maintaining the organizations hardware, networks, and core infrastructure systems in a secure, high-availability, and scalable manner. This role focuses exclusively on infrastructure and security (not business software or application development). The person in this role ensures robust, resilient, and secure operations that support all business functions. Key Responsibilities Oversee the design, deployment, and maintenance of all physical and virtual infrastructure, including servers, storage, network devices (switches, routers, firewalls), and datacenter equipment (racks, UPS, cooling) Manage procurement, setup, configuration, and lifecycle (installation, maintenance, replacement) of hardware assets Ensure redundant and fault-tolerant architecture (failover, clustering, backups) Oversee virtualization (e.g., VMware, Hyper-V) and/or containerization infrastructure (if applicable) Manage connections to cloud infrastructure (if hybrid environment) or network links (VPNs, WAN links, MPLS, direct circuits) Monitor and tune system performance; capacity planning and forecasting Coordinate with power, cooling, and facilities teams for data center environment Network & Connectivity Design, implement, and maintain LAN, WAN, wireless, and remote access infrastructure Configure and manage network security devices (firewalls, IDS/IPS, VPNs) Ensure high availability, resilience, and load balancing of network services Monitor network traffic, detect anomalies, address congestion or performance bottlenecks Maintain network diagrams, documentation, and change logs Security & Compliance Define, implement, and enforce infrastructure and network security policies and best practices Manage firewall rules, intrusion detection/prevention, vulnerability scanning, security audits, and patch management Oversee system hardening and secure baseline configurations for servers, network devices, and hardware Lead threat detection, incident response, and forensic investigations when infrastructure is implicated Ensure compliance with regulatory or industry security standards (e.g., PCI, HIPAA, GDPR, ISO 27001) as applicable Work with external security vendors or auditors on penetration tests, security assessments, and remediation plans Backup, Disaster Recovery & Business Continuity Develop, manage, and test backup, restore, and disaster recovery strategies (offsite backups, replication) Establish and validate recovery time objectives (RTO) and recovery point objectives (RPO) Plan and execute infrastructure failover and disaster recovery exercises Ensure ongoing data integrity, redundancy, and availability Leadership & Collaboration Lead and mentor infrastructure / operations staff and contractors Collaborate with software and business systems teams to ensure infrastructure meets their needs (even though you don???t own those systems) Serve as the escalation point for infrastructure outages, performance issues, or security incidents Maintain vendor relationships (hardware vendors, network providers, security tool vendors) Define budgets, forecasts, and capital expenditures for infrastructure-related investments Produce regular reports on infrastructure health, security posture, capacity, and performance Documentation & Standards Maintain up-to-date documentation (network diagrams, infrastructure inventories, configurations, troubleshooting guides) Define and enforce infrastructure change control, patch, and maintenance windows Set standards for naming conventions, IP schemes, hardware configurations, and standard operating procedures Required Qualifications & Experience Bachelor???s degree in Computer Science, Information Systems, Engineering, or equivalent experience 7+ years of experience in IT infrastructure, network, or systems operations 3+ years of direct leadership/management experience Strong hands-on experience with servers, storage systems, network devices (routers, switches, firewalls), virtualization, and datacenter operations Deep knowledge of networking protocols (TCP/IP, OSPF, BGP, VLANs, MPLS, VPNs, etc.) Proven experience in infrastructure security, firewalls, IDS/IPS, network segmentation, vulnerability management Experience with backup, replication, disaster recovery planning, and execution Familiarity with cloud connectivity or hybrid infrastructure setups Strong analytical, troubleshooting, and problem-solving skills Excellent communication skills (verbal, written) and ability to interface with non-technical leadership Preferred Certifications such as CISSP, CISM, CCNP / CCIE, VMware VCP, or similar Experience with infrastructure as code, automation tools (Ansible, Terraform) Prior experience operating in regulated industries or compliance frameworks Experience with hybrid or multi-cloud setups Experience with monitoring, alerting, logging (e.g. Nagios, Zabbix, Prometheus, ELK, Splunk) Key Performance Indicators (KPIs) / Metrics Infrastructure uptime / availability (percentage) Mean time to restore (MTTR) for outages Number / severity of security incidents tied to infrastructure Patch compliance / vulnerability remediation metrics Capacity utilization vs headroom Number of successful DR test recoveries Infrastructure costs vs budget Working Conditions May require occasional off-hours or weekend support for planned maintenance or emergency issues May require physical presence in data centers or server rooms On-call rotation for critical infrastructure support “Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.” “Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance”

Infrastructure Manager - FTE - $150-160k - HYBRID CHARLOTTE Seeking an experienced Infrastructure Engineer that has 2-5 yrs of management experience OR a Sr./Lead Engineer ready to take the next step. You will be responsible for our IT infrastructure operations that combines hands-on technical expertise with leadership responsibilities. You should have previous experience ensuring the reliability, security, and scalability of our organization's systems, networks, and cloud environments. Technical skills include: Solid experience in AWS, Cloud Networking, IaaS, IAM and Intune is required.

Role: IT Infrastructure Project Manager Employment Type: Contract (6-12 month duration) About the Opportunity If you're a driven, solutions-oriented project manager who enjoys leading meaningful, high-impact initiatives, we'd love to hear from you. WorkForce Unlimited is looking for a skilled IT Project Manager with deep infrastructure expertise. In this role, you will oversee complex, high-visibility infrastructure efforts, partnering with technical teams, business leaders, and external vendors. If you thrive in a dynamic environment, enjoy solving meaningful challenges, and want to contribute to impactful modernization efforts, this is a great opportunity to make your mark. What You'll Do Lead the planning, initiation, and execution of complex and/or multiple IT infrastructure projects. Facilitate smooth project and program execution by ensuring quality, completeness, tracking, and reporting of work across all stakeholders. Develop and maintain project documentation including charters, schedules, risk and communication plans, budgets, and gate reviews. Partner with team members and leadership to secure required resources and funding. Coordinate blended client/vendor project teams and foster collaborative working relationships. Conduct analysis to monitor actual vs. planned performance and identify variances. Manage project closing activities, including operational transition planning and execution. Serve as a trusted advisor and project champion, delivering predictable and repeatable results. Balance structure with adaptability-using the right level of process to keep projects efficient and effective. Engage with end users to understand use cases, challenges, and opportunities for improvement. Provide consistent status updates and maintain metrics to ensure transparency and alignment. Ensure all project work complies with relevant audit and regulatory requirements. What You Bring Technical Qualifications 7+ years of IT Project Management experience with a proven history of delivering multiple simultaneous projects. Experience leading large-scale infrastructure initiatives such as acquisition integrations, data center migrations, decommissioning efforts, server builds, cloud solutions, network and storage implementations, and office openings/relocations. Strong facilitation skills with the ability to guide effective cross-functional discussions. Proficiency with Project and Portfolio Management tools (e.g., MS Project, SharePoint). General Qualifications Deep understanding of requirements gathering and testing processes. Strong Excel skills and ability to analyze complex data. Highly organized with exceptional attention to detail. Excellent written and verbal communication skills. Ability to manage competing priorities while anticipating and mitigating risks. Collaborative team mindset with the ability to work effectively across technical and business groups. A proactive, customer-focused approach-always anticipating needs and solving issues before they arise. Education & Credentials Bachelor's degree required (B.A. / B.S.). PMP certification preferred. Benefit Summary Competitive Compensation: Earn $60-$65/hr. while contributing to transformative organizational change. Benefits: Medical, dental, and vision coverage Growth Opportunities: Expand your technical and project management expertise with complex, enterprise-level projects.

About Us Join the innovative Digital Voice team at our Fortune 200 Energy partner located in Charlotte. We are seeking a dynamic and experienced Project Manager to lead the delivery of our IVR Replacement program, a multi-year initiative aimed at migrating our current on-premises IVR to the Genesys Cloud platform. ________________________________________ Key Responsibilities Own end-to-end project delivery for IVR migration from Nuance on-prem to Genesys Cloud. Develop and manage detailed project plans, timelines, and budgets. Coordinate cross-functional teams including business stakeholders, architects, and vendors. Ensure adherence to project governance and reporting standards. Manage risks, issues, and dependencies proactively. Facilitate communication between technical teams and business units. Drive successful implementation using both Waterfall and Agile methodologies. ________________________________________ Required Qualifications Proven experience in cloud migration projects, ideally involving Genesys Cloud and/or Swampfox technologies. Strong background in call center and IVR systems. Minimum 5+ years of experience as a Project Manager in enterprise environments. Expertise in both Waterfall and Agile delivery frameworks. Excellent stakeholder management and communication skills. Ability to manage complex, multi-vendor projects. ________________________________________ Preferred Qualifications PMP or Agile certification (Scrum Master, SAFe, etc.). Familiarity with Nuance IVR and Genesys Architect. Experience working with regulated industries or large-scale enterprise environments. ________________________________________ Work Arrangement Hybrid role: 3 days per week in-office in the Charlotte region. Occasional travel may be required for vendor or stakeholder meetings. Logistics: Location: Charlotte, NC Environment: Hybrid (In-office 3x per week) Compensation: $68/hr 24-month W2 Contract with potential for extension or conversion W2 Only - We are unable to provide sponsorship currently (US Citizen & GC holder only) Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Title: Technical Program Manager Contract About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. Must Have: • DBA Skill (Anyone of Oracle, SQL Server, Sybase, DB2 ) • Team Management • Stakeholder Communications Job Description/ Responsibilities • Need a strong techno manager with DBA skill. Candidate must have strong knowledge and hands-on DBA skill in Oracle/PostgreSQL. • Must be able to understand customer requirements, plan efforts, assign, track and report the progress with Customer and Management. • Must be strong in communication and presentation. Self-motivated to work on challenging environment to bring stability to the DBA program. • Focus on implementing automation. • Should have technically managed 30-40-member team in India and US. • Should be willing to go beyond miles to deliver the requirement on-time. • Risk planning, mitigation skills are needed • The role is to manage the DBA team's priorities, tracking, and deliverables • The person should coordinate all database-related projects, track progress, assign priorities, and report on deliverables, acting as a single point of contact for database work. • The role does not require to do hands-on DBA work but needs someone with database experience who can understand technical details and manage a large team (about 50 people). (Vendors) • The person should be able to sift through technical information, ensure accurate reporting, and escalate issues as needed, but final decision-making remains with client Manager. • The manager should track incidents, ensure root cause analyses are completed, and keep all deliverables on schedule, without being involved in day-to-day incidents. • The ideal candidate is a former SME with hands-on experience who has transitioned to a management role in the last 5-10 years. 📩 Apply today or share profiles at ****************************

Mechanical Project Manager | Charlotte, NC A leading mechanical contracting firm with a long-standing reputation for excellence across the Carolinas is seeking an experienced Mechanical Project Manager to join their Charlotte-area team. The company is known for its strong employee culture, commitment to quality, and ability to self-perform across all major mechanical trades, including HVAC, plumbing, and piping. Compensation: $120K-$160K base salary (commensurate with experience) + comprehensive benefits package Role Overview The Mechanical Project Manager will oversee the planning, coordination, and execution of commercial and institutional mechanical projects from preconstruction through closeout. This role requires a strong technical understanding of HVAC and plumbing systems, excellent communication skills, and the ability to manage multiple projects simultaneously. Key Responsibilities Manage all phases of mechanical construction projects, including scheduling, budgeting, procurement, and subcontractor coordination Lead project meetings and serve as the primary point of contact for clients, engineers, and internal teams Oversee BIM coordination and collaborate with design teams to resolve field and design conflicts Ensure project delivery aligns with company standards for quality, safety, and performance Mentor junior staff and promote a collaborative, team-oriented work environment Qualifications 5+ years of experience managing commercial mechanical (HVAC/plumbing) projects Proven success delivering projects in the $5M-$20M+ range Strong understanding of project engineering processes, including RFIs, submittals, procurement, and cost control Proficiency in construction management software (Procore, BlueBeam, Smartsheet, or similar) Degree in Construction Management, Mechanical Engineering, or related field preferred Why Join Stable, established company with strong leadership and long-term client relationships Competitive pay and benefits, including 401(k), health insurance, and performance incentives Opportunity for professional growth and advancement within a growing regional mechanical contractor

Data Science & AI Manager - Healthcare Key Responsibilities Agentic AI Strategy & System Orchestration Lead the strategy, architecture, and implementation of agentic AI systems for Healthcare Digital. Design and manage MCP servers that provide structured, secure tool access for AI agents across platforms including meal ordering, food production, and EVS task management. Build multi-agent systems with clear roles-e.g., planning agents, QA agents, data-retrieval agents, and operational copilots-that collaborate to support healthcare workflows. Develop governance and routing layers that enable AI agents to safely execute tasks, call tools, generate recommendations, and interact with structured operational data. Product Intelligence & Embedded AI Agents Integrate agent-driven capabilities into Healthcare Digital's platforms: Patient Meal Ordering: agentic nutrition checks, dietary rule enforcement, personalized recommendations. Food Production: prep-planning agents, demand forecasting agents, and waste-reduction optimization loops. EVS Task Management: task-ranking agents, routing agents, and real-time environmental monitoring copilots. Build AI copilots for associates and managers that support decision-making, reduce administrative load, and automate repetitive tasks. Ensure AI agents interact seamlessly with UI workflows, APIs, product logic, and underlying data systems. Operational Data Science & Automation Build and deploy predictive models that feed agent decision-making, including: Meal demand forecasting EVS task prediction and prioritization Labor and staffing optimization Anomaly detection for operational issues Integrate model outputs with MCP-based agents to create closed-loop automation-agents that both detect and act, not just analyze. Translate findings into usable insights, dashboards, and operational recommendations for field teams. Leadership & Cross-Functional Collaboration Coach and mentor a team of data scientists, ML engineers, and AI engineers focused on agent development and MCP integration. Partner with Healthcare Leadership (Culinary, EVS, Clinical Nutrition, Operations) to drive AI adoption and prioritize high-value opportunities. Collaborate with IT, and enterprise AI teams to align on architecture, security, and platform standards. Communicate complex AI and agent-based system concepts to non-technical stakeholders in clear, practical language. Data, Governance & Responsible AI Ensure all AI and agent systems adhere to governance frameworks, including privacy, compliance, and HIPAA. Establish monitoring, auditability, and retraining workflows for both models and agents. Implement agent safety controls, including sandboxed tool access, role-based permissions, and fallbacks for critical tasks. Qualifications Required Bachelor's degree in a relevant field or equivalent professional experience . 6+ years of experience in data science, AI engineering, or applied ML, including 2+ years of team leadership or technical management. Hands-on experience building agentic AI systems, including: Multi-agent workflows Tool-using agents Planning/monitoring agents Strong experience with MCP servers or similar agent integration frameworks (e.g., LangChain tools, AutoGen, OpenAI tool calling). Proficiency in Python, SQL, ML frameworks (PyTorch, TensorFlow, scikit-learn). Experience with cloud data and compute platforms (Azure, Databricks, AWS, or GCP). Strong understanding of LLMs, RAG pipelines, structured tool protocols, and knowledge graph integration. Excellent communication, stakeholder partnership, and product-oriented thinking. Preferred Experience with healthcare, foodservice, hospitality, or operational environments. Familiarity with IoT data streams, workforce management systems, or real-time task operations. Background in optimization, reinforcement learning, or continuous planning agents.

Leeds Professional Resources is working with a growing client in the Charlotte area of North Carolina that is looking for a Sr. Project Manager. Manage total construction effort to ensure project is constructed in accordance with budget Monitor staff performance and complete performance reviews Supervise/mentor the work of other project managers or assistant project managers Determines project needs, constraints and responsibilities to meet all the customer's facilities requirements Provide leadership to the team, resolve issues and solve problems that arise throughout the duration of the project 7+ years of project management experience Must have hospital project management experience

The Fordy Group are partnering with an established heavy civil construction contractor that is seeking an experienced Senior Project Manager to lead and oversee major infrastructure projects across the Southeast region. This leadership role is responsible for delivering grading, utilities, storm drainage, concrete, paving, and full site development projects safely, efficiently, and profitably. The Senior Project Manager will play a key role in driving project execution, managing client relationships, and ensuring operational excellence from pre-construction through closeout. Key Responsibilities Lead and manage project teams, including engineers, superintendents, and subcontractors, to ensure successful project execution. Oversee all phases of project lifecycle: planning, scheduling, budgeting, execution, and closeout. Develop project schedules, cost controls, work plans, and manpower projections. Serve as the primary point of contact for clients, owners, engineers, and inspectors; maintain strong professional relationships. Identify and mitigate project risks related to utilities, geotechnical concerns, traffic control, phasing, and constructability. Ensure projects are delivered on time, within budget, and in compliance with contract documents, regulations, and quality standards. Manage subcontractor procurement, negotiations, and performance. Review and approve progress billings, change orders, RFIs, and submittals. Lead internal project meetings and provide consistent communication with executive leadership. Support pre-construction efforts, including constructability reviews and early cost evaluations. Qualifications 10+ years of heavy civil construction project management experience, including DOT and private-sector work. Strong technical knowledge of earthwork, utilities, concrete, and paving operations. Proficiency with project management and scheduling software (e.g., HCSS HeavyJob, Primavera P6, Bluebeam, Microsoft Excel). Demonstrated leadership, communication, and client-relationship skills. Ability to manage multiple complex projects simultaneously. Bachelor's degree in Construction Management, Civil Engineering, or a related field (preferred). What We Offer Competitive salary and performance incentives Employee ownership culture (ESOP) Comprehensive health, dental, vision, and life insurance Vehicle allowance 401(k) retirement plan

🔧 Senior Project Manager | Data Center | Electrical Construction | Charlotte, NC 📍 Charlotte, NC | 💼 Full-Time Seeking an experienced Senior Project Manager, specializing in Electrical Construction to lead large-scale Data Center Construction build from start to finish. In this role, you'll oversee all aspects of project delivery - from planning, estimating, and budgeting to execution, safety, and client satisfaction. You'll collaborate with cross-functional teams and vendors, mentor project staff, and ensure every build meets design, performance, and financial goals. This is an exciting opportunity to play a key role in developing mission-critical infrastructure that powers the world's digital future. 🔑 Key Responsibilities Lead and manage all phases of data center construction projects, from planning and estimating through delivery and close-out. Ensure compliance with all project, client, and safety standards. Develop project timelines, budgets, and resource plans, aligning with design and performance goals. Coordinate cross-functional teams, subcontractors, and vendors to ensure on-time execution. Build and maintain strong, solution-oriented relationships with clients and stakeholders. Oversee procurement, billing, and collections, ensuring financial integrity across projects. Conduct regular site reviews to monitor progress, safety, and quality standards. Mentor and develop team members, fostering a culture of accountability, collaboration, and growth. Support senior leadership in forecasting, reporting, and future project planning. Champion continuous improvement across communication, delivery, and technical performance. ⚙️ What You'll Bring 10+ years of construction project management experience. 5+ years managing large-scale electrical infrastructure projects, in Data Centers or Mission-Critical or Large Commercial sectors. Strong understanding of electrical distribution systems, cabling, and white space fit-out. Proven ability to deliver complex retrofits and coordinate cross-discipline critical systems. Advanced problem-solving and conflict-resolution skills, with a calm, solutions-focused approach. Proficiency with digital tools and project management systems; ability to adapt quickly to new software. Commitment to leadership development and professional growth-for yourself and your team. Must be authorized to work in the United States without sponsorship. 🧰 Qualifications Experience in Mission-Critical, Hyperscale or Large Commercial Project Environments. Bachelor's degree in Construction Management, Engineering, Project Management, or related field - or an equivalent combination of education and professional experience (e.g., Journeyman or Master Electrician license). Project Management Professional (PMP) or PMI-Scheduling Professional (PMI-SP) certification. Familiarity with Google Suite, Salesforce, and ConEst platforms. If you're a strategic leader with the ability to manage large-scale, complex projects, are a hands-on problem solver with strong financial and operational acumen and excellent at building relationships with both clients and internal teams then hit apply or reach out to me directly. 📞 ************ 📩 ******************************

Plan, organize, direct and control TRITECH resources & activities required to meet project deliverables including client satisfaction, schedule and profitability. Interface with construction management, general contractor, architects, clients and AV consultant and supervise both direct and subcontract labor. Work with TRITECH accounting, contract administration and management team to resolve project problems to ensure project profitability and quality of installation. Company Overview: We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation's leading technology system integrators serving clients in financial services, legal, technology and life sciences. Our OneSource business model provides clients with a single source for the design, installation and maintenance of large / complex Audio Visual, Communications, PoE Lighting and Security Systems. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami, Washington DC, Dallas and Charlotte. Primary Responsibilities: Plan and schedule engineering, installation, and subcontracting activities on large and/or complex systems, including site surveys and client needs analysis. Direct and supervise project administration, subs and engineers to establish project guidelines, contract negotiation, staff needs, and project meetings. Work with engineering department on design and drafting phases of jobs and with purchasing for accurate and timely procurement of equipment Manage the project budget, schedule, and scope of work Maintain a safe and secure jobsite and ensure all permitting and compliance regulations are met. Identify and resolve any changes or issues that may arise during the construction phase, including generating change orders. Oversee all technical aspects, engineering, and construction activities according to project plans. Qualifications: Associate degree from an accredited college or university. Five years of experience in Project Management of large scale implementations. Must be proficient in understanding basics of Control Systems, Audio Processing, Video Transport and UC Systems. An understanding of job financial reports and the ability control costs in the handling of large projects. Excellent decision making, organizational, writing and presentation skills. Must be responsible, self-motivated, detail-oriented, well-organized and able to take initiative to resolve problems and meet deadlines in a fast-paced environment. Excellent communication skills and superior customer service skills to work effectively with both internal and external clients. Ability to manage multiple tasks simultaneously and to effectively handle stressful situations. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MSOffice Suite. Ability to plan, organize and implement to ensure the successful completion of a project by a specific due date. Compensation Commensurate with experience and includes a comprehensive benefits package: Medical, Dental, Vision, Voluntary Life Insurance, Domestic Coverage, Paid Family Leave, generous Paid Time Off, Commuter Benefit, 10 Paid Holidays, a 401k plan with a discretionary employer match and Company paid Group Term Life Insurance and Long Term Disability. Visit us at ******************* TRITECH IS AN EQUAL OPPORTUNITY EMPLOYER

ProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment? ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value. ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit ***************** or follow the company on Twitter at ************************* for more information. Job Description ProSidian Consulting has an opportunity for a [MOPIT-ARFP2013 : Manager of IT and Operations ] located in Charlotte, NC | POSTING TYPE: THIS IS A FULL-TIME W2 HIRE ProSidian Consulting is seeking an experienced Manager of IT and Operations to provide general oversight of the IT and Operations infrastructure, provisioning, planning, installation and operation for the firm's management and operations consulting practice. Responsible for researching and planning for implementation of the most recent technologies applicable to the industry. Tasks include managing the system hardware, operating systems, software, and procedures that adhere to the firm's values and goals. The overall role is to enable partners and staff to effectively work and minimize their time spent on IT and operations. The Manager of IT and Operations takes care of many tasks involved in making sure our firm runs smoothly and is also responsible for supporting business development, strategic resourcing, recruiting and other roles as necessary to enhance the competitive positioning of the firms go to market strategy. This includes participating on client serving engagements where technology, process, and operations skills are required. The Manager of IT and Operations should excel at operating in a fast pace, Professional Services (NAICS 541611) environment with demonstrated experience with client service and a knowledge of government contract management, have experience in organizational effectiveness and can implement operations management best practices. The Manager of IT and Operations is personable, reliable, and the epitome of diplomacy and professionalism. He/She will also be responsible for project management of time sensitive initiatives in an environment where accuracy, efficiency, and communication skills are of paramount importance. The helps deliver Client Centric management and operations solutions both internally and for clients based on the firm's practices and national processes. We hire only experienced professionals and foster an environment of cooperation and collaboration where everyone is at a high level. If this is you, and you meet the requirements below, we want you on our team. The work shall be performed on-site at the Charlotte office, with some travel required as necessary to meet client requirements. Background checks are required for all employees. Qualifications Key IT Effectiveness & Management Operations Objectives: Conceptualize, develop, design and implement Engagement, management and technical procedures to ensure projects are managed efficiently and effectively in accordance with ProSidian standard of operations for excellence in service delivery Create thought leadership and build/manage a platform for future thought leadership endeavors. Develop and coordinate Consulting Firm's plans, resources, and program expectations In concert with Firm Leadership, ensure all Engagement Teams policies, procedures and practices comply with applicable state and federal laws, rules and regulations and represent business best practices In concert with Firm Leadership, oversee the adequacy and soundness of management and operations infrastructure and administration, ensuring that all necessary controls and management structures are implemented and adhered to Manage/coordinate programs and initiatives in a collaborative manner within the Engagement Teams and ensure staff and external stakeholders are appropriately consulted and engaged. Participate in business development activities as required by the organization. Review the operating results of the Engagement Teams and compare them to established objectives, and support steps to ensure that appropriate measures are taken to correct any unsatisfactory results Serve as the primary day-to-day interface with Consulting Firm's staff, service providers (consultants, subcontractors), and client community to assure smooth execution of projects and successful operation of the Engagement Teams Support Firm Leadership, Engagement Teams, and Pursuit teams in communications with target markets and clients for the purpose of creating awareness of ProSidian, Enhancing Brand Image, developing internal infrastructure, and other marketing / PR activities. Support infrastructure and growth platforms of ProSidian Consulting including proposal development, IT, Operations, Thought Leadership, Recruiting, and all other support structures enabling the firm's ability to achieve scale. Support the development, review and approval of reports, client proposals, research proposals, requests and publications Essential Duties and Responsibilities: Essential Information Technology (IT) duties and responsibilities include the following. Other duties may be assigned. Ability to wear many hats, juggle many roles, and keep everything organized in the process Assist in recruiting, hiring, and providing appropriate training for staff on ProSidian processes and procedures Assists the team in researching solutions, solicits input from outside industry experts and recommends solutions to meet business requirements. Develops long-term vision of technologies and solutions. Collaborates with organizational leadership in the planning and implementation of technology roadmaps. Leads the Go-To-Market function from an IT perspective, including directly managing and providing the leadership for the service line stakeholder relationship managers. Maintain security and privacy of the information systems, communication lines, and equipment. Maintain the integrity and continual operation of the IT network including the wireless networks Manage, support, and troubleshoot the firms CRM applications and serve as primary contact with outside vendors for Systems Operations and Maintenance. Oversee the development, design, and implementation of new applications and changes to existing firm computer systems, network and file share tools Provide leadership, vision, and management to ProSidian IT activities Responsible for the ordering, acquisition, inventorying, and disposition of hardware and software Work with the Engagement teams, piers, and staff to assess and respond to IT needs Essential Operations duties and responsibilities include the following. Other duties may be assigned. Ability to wear many hats, juggle many roles, and keep everything organized in the process Develop, review, and certify all back-up and disaster recovery procedures and plans Ensure the continual functioning of mission critical operations Identify, research, and recommend resolution for complex tasks and work assignments and gains cooperation of other functional disciplines to deliver services in response to stakeholder needs Lead relevant project team and activities, maintaining team focus on the successful completion client engagements and other project initiatives Leads the Go-To-Market function from an operations perspective, including directly managing and providing the leadership for the service line stakeholder relationship managers. Manage functional activities pertaining to office operations, including services related to administrative assistants, mail services, records management, hoteling and conference services, work environment, office equipment and supplies, reception and procurement activities Oversee organizational policies and procedures. Participate in Firm meetings to review strategic goals and initiatives, promote team building and work to provide growth paths for staff Provide input and leadership in formulating work team goals and objectives and execute work plans through subordinates Provide leadership, vision, and management to ProSidian Operations activities Serve on planning and policy-making committees and complete other duties and projects at the direction of operations services and local office functional leadership. Work closely with the operations services leadership to implement national methodologies and standardized processes Work with the Engagement teams, piers, and staff to assess and respond to ProSidian Operations needs Ideal Skills and Abilities: Ability to work effectively and collaboratively in a team environment and with employees at all levels/areas of the firm. A demonstrated commitment to high professional ethical standards and a diverse workplace Ability to challenge and debate issues of importance to the ProSidian Organization. Ability to create precise and succinct written documents, well presented, under difficult time constraints. Ability to delegate responsibilities effectively and maintain personal responsibility Ability to identify appropriate resources needed and developing schedules to ensure timely completion of projects. Ability to interact with all levels of executive leadership Ability to look at situations from several points of view Ability to verbally communicate complicated decisions to other staff members. Ability to wear many hats, juggle many roles, and keep everything organized in the process Ability to write proposals and make strong oral presentations in one on one meeting or in group settings. Ideal Characteristics, And Knowledge: Sound judgment; initiative; flexibility; detail-oriented with cross functional operating skills Established track record of meeting both team and individual business goals Excellent communication skills both verbal and written Excellent interpersonal skills and a collaborative management style. Excellent people manager, open to direction and collaborative work style and commitment to get the job done Excels at operating in an fast pace, Professional Services (NAICS 541611) environment Experience in consulting, technology, operations management, business process, change management, and planning High comfort level working in a diverse environment Highly motivated, entrepreneurial self-starter Knowledge of management principles and practices Leadership experience - including the ability to manage, coach and develop direct and indirect reports Persuasive with details and facts Proven ability to successfully collaborate with multiple, diverse partners and stakeholders Strong interpersonal and communication skills and the ability to work effectively and cultivate relationships Strong organizational skills and ability to develop systems and procedures for efficient, effective, and accountable programs Ideal Technical Skills: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to effectively present information and respond to questions from groups of managers, public officials, and the general public. Ability to interpret an extensive variety of technical instructions in mathematical, graphical, or diagram form and deal with several abstract and concrete variables. Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, or governmental regulations. Broad knowledge of information technology processing systems, concepts, and methodologies. Demonstrated aptitude for learning new technologies. Demonstrated experience with Professional Services (NAICS 541611) client service. Proficient with Microsoft Office Suite applications; including Word, Excel, PowerPoint, and Outlook Education/Experience: Solid understanding of Professional Services (NAICS 541611) best practices and standards. Minimum of a four year degree from an accredited college or university in computer sciences, business administration, public administration, mathematics or related field At least five years' experience in technical operations management and/or an equivalent combination of training and experience. Demonstrated leadership and vision in managing staff groups and major projects or initiatives. Excellent computer skills and proficient in Excel, Word, Power Point, Outlook, and Access Knowledge of government contract management and experience in organizational effectiveness and operations management implementing best practices. Additional Information ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. All your information will be kept confidential according to EEO guidelines. FOR EASY APPLICATION USE OUR CAREERS SITE LOCATED ON http://*****************/ - ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATIONS RATES, VIA ***********************. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

Description: The Company: Point Global Logistics is an aggressive, independent freight forwarder and logistics provider. In operation since 2014 with 15 branch offices in Houston, New Jersey, Charlotte, Chicago, San Francisco, Asheville, Monterrey, Hidalgo, Mexico City, Shanghai, Santo Domingo, Hamburg, Frankfurt, Rio de Janeiro and Sao Paulo. With an extensive network of partners throughout 58 countries around the world, we deliver logistics solutions to our clients by matching our expertise with personal attention to every detail in the supply chain. Job Description: As part of our focus on growth, process integration and service, we are now seeking an IT and Systems Manager to support the growth of our present structure of the company in the US and around the globe leading IT initiatives, managing infrastructure, and analyzing system performance to support business objectives. Proven ability to bridge the gap between technical teams and business stakeholders, ensuring technology solutions are aligned with organizational goals. The primary responsibilities of this position would be to: ? Oversee the IT and systems functions for the Point Global software platform - Magaya ? Training and implementation of tools, software updates, planning for future expansion ? Optimizing processes to increase efficiency & maximize performance ? Consistently delivering superior service to internal and external clients ? Fostering innovation, continuous improvement & operation excellence ? Developing strict controls and ensuring robust regulatory compliance ? Possesses extensive knowledge of the changing market and how to utilize technology to optimize business opportunities Requirements: Required Experience & Skills: ? 05 years of experience in a similar role ? Familiar with Microsoft 365, Power BI and other applications ? Microsoft Certification ? Very familiar with industry software such as Magaya, Cargowise, Oracle or SAP ? Availability to travel once or twice per month to the USA ? Fast learner - able to grasp concepts outside area of expertise Personal Traits: Point Global Logistics is an aggressive and independent company operating under its founding principles of integrity and service application. The working environment is casual, yet performance driven and focused on delivery. As such any individual working for the company must possess the right work ethic and be able to conform to the Point Global Code of Conduct. Key personal traits for this position include: Fluent English speaker able to interact in a multi-cultural environment. Self-starter and fast learner. Able to work independently as well as in a team environment. Able to efficiently communicate concepts, ideas and information at both the user and client level. Driven to succeed. Benefits Excellent Salary Health Plan and Pension Matching Plan Business Casual Work Environment Educational Requirements: College degree in Programming, Software, Computer Science or other Work Location: Preferred: Monterrey, Mexico Company's Website: ***************

The IT Financial Crimes Development Manager is responsible for designing, developing, and implementing strategic solutions to detect, prevent, and mitigate financial crimes including fraud, money laundering, sanctions violations, and bribery. This role combines technical expertise, regulatory knowledge, and leadership to drive innovation and operational excellence in financial crimes compliance programs. **Key Responsibilities and Duties** + Leads the development of financial crimes detection and prevention frameworks. + Represents the organization in industry forums and regulatory discussions. + Collaborates with cross-functional teams to integrate compliance solutions into business operations. Monitors emerging threats and regulatory changes to adapt strategies accordingly. + Oversees the design and deployment of analytics tools, machine learning models, and automation to enhance financial crime detection. + Partners with IT and data science teams to ensure systems meet regulatory and operational requirements. + Ensures alignment with AML, sanctions, anti-bribery, and fraud regulations. + Conducts gap analyses and remediation planning for compliance deficiencies. + Supports audits, regulatory exams, and internal investigations. + Leads and mentors a team of financial crimes analysts and developers. + Serves as a subject matter expert and advisor to senior leadership. **Minimum Qualifications** + 5 years of experience in enterprise software development + Knowledge and understanding of Financial Crimes solutions **Preferred Qualifications** + 7 years of experience in FC technology solutions + Advanced knowledge and experience in AML, Fraud, Bribery, etc. **Educational Requirements** + University (Degree) Preferred **Physical Requirements** + Physical Requirements: Sedentary Work **Career Level** 8PL Posting end date: 12/14/25 **Job Seeker Notice** EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers (********************************************************* **Pay Range** $132,813 - $195,673 EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status. We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.

The IT Financial Crimes Development Manager is responsible for designing, developing, and implementing strategic solutions to detect, prevent, and mitigate financial crimes including fraud, money laundering, sanctions violations, and bribery. This role combines technical expertise, regulatory knowledge, and leadership to drive innovation and operational excellence in financial crimes compliance programs. Key Responsibilities and Duties Leads the development of financial crimes detection and prevention frameworks. Represents the organization in industry forums and regulatory discussions. Collaborates with cross-functional teams to integrate compliance solutions into business operations. Monitors emerging threats and regulatory changes to adapt strategies accordingly. Oversees the design and deployment of analytics tools, machine learning models, and automation to enhance financial crime detection. Partners with IT and data science teams to ensure systems meet regulatory and operational requirements. Ensures alignment with AML, sanctions, anti-bribery, and fraud regulations. Conducts gap analyses and remediation planning for compliance deficiencies. Supports audits, regulatory exams, and internal investigations. Leads and mentors a team of financial crimes analysts and developers. Serves as a subject matter expert and advisor to senior leadership. Minimum Qualifications 5 years of experience in enterprise software development Knowledge and understanding of Financial Crimes solutions Preferred Qualifications 7 years of experience in FC technology solutions Advanced knowledge and experience in AML, Fraud, Bribery, etc. Educational Requirements University (Degree) Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 8PL

WHO WE ARE Elliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices - located in the fastest growing cities in the US - are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm. As part of the Elliott Davis team, you'll get hands-on experience working alongside some of the leading experts in the financial and consulting field, while enjoying the freedom and autonomy to manage your career and make a positive impact on the world. Our Consulting practice is fast-growing and we are eager for you to be part of this growth! The role of the Business Systems Consulting (BSC) Senior Manager is to assist clients with their business systems, including people, daily processes and technology. The BSC Senior Manager is responsible for helping clients evaluate and improve the design and function of their business systems technology stack and look beyond the programs and applications to dig deeper and uncover any disconnects and deficiencies among these three core elements. The BSC Senior Manager will then design strategies to maximize the company's current technology and identify more appropriate solutions, correct process efficiencies and place individuals where they can make the greatest possible impact within their organization. This is a leadership role for the Digital Business Systems Consulting Group. Excellent leadership, business development, and communication skills are crucial for this role. Responsibilities * Meet with clients to assess current business systems (people, processes and technology) * Prepare key findings and analysis reports on client systems * Quickly learn ERP systems and third party applications, and be able to assist clients with system implementation and restructure projects * Oversee extensive transactional flow analysis to assist in correcting errors found and complex reporting requirements setup * Formulate plan and timeline for projects * Manage complex ERP and restructuring implementation projects * Convert records for input into new systems * Consult with clients on best practices related to their business processes * Review work performed by staff and provide sign off on projects * Attend client and networking functions * Prepare scope of work for projects, proposals and client engagement letters * Business development efforts to include identifying and meeting with prospective clients, submitting proposals and building existing client relations * Scheduling department workflow, client billing, and maintaining quality control * Supervise staff on projects and provide performance feedback Requirements * Bachelor's degree in Computer Science, Accounting, Business Management, Information Systems or related field * 10-15 years relevant work experience * 5+ years experience as a senior level leader * Strong communication and organizational skills * Business development experience * Strong accounting knowledge: proficiency with financial statements, inventory processes, and general ledger accounting * NetSuite and Sage Intacct ERP implementation experience (experience with multiple ERP systems a plus) * NetSuite experience - Connector, SuiteScript, SuiteCloud Developmental Framework and other SuiteCloud Platform functions * Ability to think "outside the box" and provide solutions to clients for various business-related tasks and analysis * Experience with project management, managing an implementation team, and evaluating processes * Ability to manage project budgets, change orders and timelines * Experience working with manufacturing processes and inventory structure * Knowledge of third party applications that work with business applications and how to research application needs * Strong Excel working knowledge Preferred but not Required: * Prior professional services experience * Master's degree in Information Systems, Business Administration, or related field * NetSuite and/or Sage Intacct certifications #LI-EG1 #LI-Hybrid WHY YOU SHOULD JOIN US We believe that when our employees are able to thrive in all facets of life, their work and impact are that much greater. That's right - all aspects of life, not just your life as an employee, because we understand that there's life beyond your job. Here are some of the ways our work works for your life, your growth, and your well-being: * generous time away and paid firm holidays, including the week between Christmas and New Year's * flexible work schedules * 16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid and caregiver leave (once eligible) * first-class health and wellness benefits, including wellness coaching and mental health counseling * one-on-one professional coaching * Leadership and career development programs * access to Beyond: a one-of-a kind program with experiences that help you expand your life, personally and professionally NOTICE TO 3RD PARTY RECRUITERS Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval. Resumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Elliott Davis will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals. ADA REQUIREMENTS The physical and cognitive/mental requirements and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is: * Regularly required to remain in a stationary position; use hands repetitively to operate standard office equipment; and to talk or hear, both in person and by telephone * Required to have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Cognitive/Mental Requirements While performing the duties of this job, the employee is regularly required to: * Use written and oral communication skills. * Read and interpret data, information, and documents. * Observe and interpret situations. * Work under deadlines with frequent interruptions; and * Interact with internal and external customers and others in the course of work.

The IT Financial Crimes Development Manager is responsible for designing, developing, and implementing strategic solutions to detect, prevent, and mitigate financial crimes including fraud, money laundering, sanctions violations, and bribery. This role combines technical expertise, regulatory knowledge, and leadership to drive innovation and operational excellence in financial crimes compliance programs. Key Responsibilities and Duties Leads the development of financial crimes detection and prevention frameworks. Represents the organization in industry forums and regulatory discussions. Collaborates with cross-functional teams to integrate compliance solutions into business operations. Monitors emerging threats and regulatory changes to adapt strategies accordingly. Oversees the design and deployment of analytics tools, machine learning models, and automation to enhance financial crime detection. Partners with IT and data science teams to ensure systems meet regulatory and operational requirements. Ensures alignment with AML, sanctions, anti-bribery, and fraud regulations. Conducts gap analyses and remediation planning for compliance deficiencies. Supports audits, regulatory exams, and internal investigations. Leads and mentors a team of financial crimes analysts and developers. Serves as a subject matter expert and advisor to senior leadership. Minimum Qualifications 5 years of experience in enterprise software development Knowledge and understanding of Financial Crimes solutions Preferred Qualifications 7 years of experience in FC technology solutions Advanced knowledge and experience in AML, Fraud, Bribery, etc. Educational Requirements University (Degree) Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 8PL

Welcome to Vaco - an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a collaborative environment where creative freedom rings. Since 2002, we have expanded to more than 40 locations, and we have no plans of slowing down anytime soon. We are seeking big thinkers to lead us into the future and explore the career of a lifetime. Ranked the #1 Best Staffing Firm to Work for in North America by Staffing Industry Analysts (Category: 500+ Employees) An Inc. 5000 fastest growing private company in America every year since 2007! Description: The Business Development Manager is responsible for generating sales, increasing revenue and profitability. This position establishes and develops client relationships as well as works with one or more recruiters to fulfill open job orders. The position will collaborate with business stakeholders, business leaders and subject matter experts to plan and deliver projects effectively and timely. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Duties and Responsibilities: Establish and maintain target list developing client relationships. Conduct prospecting activities including phone calls, “ad calls,” skills marketing, email, social media, in-person meetings, and other methods. Generate new job orders weekly in line with performance objectives. Manage new and open job orders from intake to fulfillment. Utilize Bullhorn to log all activity, notes, and information vital to managing and growing a book of business as well as planning daily activities. Collaborate with teammates to cross-sell and/or fulfill open positions across other lines of business and/or national practices as appropriate. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Desired Competencies: Customer/Candidate Focus - Builds strong customer relationships and delivers customer-centric solutions. Results Oriented - Consistently achieves results, even under tough circumstances. Communicates Effectively - Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension. Active listener to ensure clear understanding. Planning Forethought and Alignment - Plans and prioritizes work to meet commitments aligned with organizational goals. Interpersonal Intelligence - Understands self and others' emotions and is able to manage self and others' emotions to create a comfortable environment removing internal and external barriers to build rapport with others, including those with diverse opinions and beliefs, by acting with respect, dignity, and integrity. Decision Quality - Makes good and timely decisions that keep the organization moving forward. Collaborative - Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction. Education and Experience: Bachelor's Degree and/or 0 to 18 months technology sales or staffing experience required. Active member of the IT community, networking groups a plus. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. An applicant may also be eligible to participate in certain incentive compensation programs based on achieving certain performance targets set forth each year and subject to the incentive compensation plan's terms and conditions. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Salary Range for this role:$65,000-$80,000 USD Vaco, LLC (“we,” “our,” or “Vaco”) respects your privacy and is committed to providing a transparent notice of our Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California (“consumers” or “you”). For additional details, click here. California residents may also access Vaco's HR Notice at Collection for California Applicants and Employees. Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

**Location:** Onsite at locations Memphis, TN., Houston, TX., Irving, TX., Metairie, LA., Lafayette, LA., Birmingham, AL., Charlotte, NC., and Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Business System Manager (BSM) serves as the central point of contact for the management and oversight of systems used by our Default Servicing team and Lending Services team, including the pay-by-phone system. The BSM is accountable to all associates and stakeholders whose work is impacted by these systems. While this position does not require deep technical expertise, it does require a solid understanding of business system and comfort working with technology platforms and vendors. Prior experience with collections or collections systems is essential. The BSM is responsible for the daily operation of a variety of business systems, overseeing business requirements, defect tracking, communications, system access management, user-acceptance testing, and production certification. This associate plays a key role in identifying solutions for production problems, managing system conversions and de-conversions, supporting new products and enhancements, and ensuring compliance with regulatory changes. The BSM is the primary contact for all business function issues or system affecting supported areas. The BSM partners closely with the Operations department managers to achieve agreed-upon business objectives, translating those objectives into actionable system requirements in collaboration with the Technology business teams. This associate designs and refines business processes, drives initiatives, and is actively involved in implementation efforts, providing reporting and analysis as needed. The ideal candidate demonstrates exceptional client-focused service, analytical skills, project management expertise, and the ability to remain composed and solution-oriented in a dynamic environment. **Essential Duties and Responsibilities:** **Consultation and Analysis** · Drives initiatives and has primary responsibility for approving business requirements · Manages definition of business case and approves business requirements and functional designs for system enhancements · Considers impact to vendor, workflow of existing processes and other related systems · Uses analytical skills to streamline business processes · Understands and applies limitations and unique advantages of existing enterprise capabilities · Analyzes marketplace, industry, company and technology trends and best practices · Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc. · Designs and documents business processes to improve efficiency · Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls · Develops solutions to business problems or new business requirements · Creates maps of current and future processes · Manages system SLAs, Disaster Recovery and Business Continuity, and user access · Serves as primary subject matter expert contact for the system · Defines and drives system strategy to align with organizational strategies · Researches and analyzes the root cause of system issues **Execution** · Manages multiple initiatives effectively · Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals · Develops detailed plans and timelines · Produces system-related job aids and provides training content for training facilitators · Performs and coordinates User Acceptance Testing · Reviews and approves Quality Assurance test plans · Performs or scheduled production certification **Communication** **·** Relates well with all levels of the organization and builds appropriate rapport · Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes · Manages end-user system communications · Communicates with manager proactively regarding any capacity issues or opportunities **Knowledge:** **·** Knowledge of loan operations and default servicing including consumer, commercial and credit cards · Understanding of business processes and functions for the lifecycle of consumer and commercial loans · Awareness of regulatory environment and implications · Experience with ACI or CGI collections and payment systems **Education and/or Work Experience Requirements:** + Excellent computer proficiency (MS Office - Word, Excel, and Outlook) + Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service + Excellent organizational, analytical, and customer service skills + Bachelor's degree or related experience + 5 or more years system implementation and/or operations experience + System implementation and/or loan operations experience preferred **Skills:** + Strong ability to establish mutual understanding and effective working relationships with associates across business areas + Demonstrated decision-making skills, including the ability to act with incomplete information + Skilled at envisioning and articulating future scenarios and strategies at a high level + Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way + Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences + Experience with project management or business analysis is beneficial + Proficient in organizing, prioritizing, and managing multiple work streams simultaneously + Skilled in gathering, documenting, and translating business requirements for technology partners **Abilities:** + Quickly assess and understand complex situations and system impacts + Break down problems into manageable details for effective analysis and resolution + Influence and collaborate with associates and business partners, even without formal reporting authority + Monitor, interpret, and communicate detailed findings to business and technical partners + Clearly communicate ideas, concepts, and recommendations to associates at all levels + Adapt readily to change and shifting priorities within a dynamic operational environment + Travel as necessary to meet project and stakeholder needs **Physical Requirements:** + Basic keyboarding or other repetitive motions + Lifting/pushing objects + Must be able to talk, listen and speak clearly on telephone + Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards. **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.