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Senior information technology manager jobs in Sunrise Manor, NV

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  • Business Technology Consultant

    AIS-Now 4.2company rating

    Senior information technology manager job in North Las Vegas, NV

    Salary Range: $60,000.00 - $188,000.00 Base+Commission/year Job Title: Business Development Representative Are you ready to generate new business and manage existing client relationships through field-based sales activities? As a Business Development Representative, you'll engage in regular and customary travel outside the office, including in-person client visits, prospecting, onsite demonstrations, and contract negotiations. Purpose: This role supports AIS's purpose “To provide technology that works and revolutionizes Client's business with service they'll fall in love with”. Major Goals: Drive new business growth that meets and/or exceeds monthly and quarterly sales targets. Develop and maintain strong client relationships. Execute a strategic territory plan. Toughest Parts of the Job: Generating qualified leads through cold calls and door-to-door visits. Persevering and following up on sales amid rejections. Balancing travel (about 75%+ of your time will be spent in the field) and time management. Job Functions: The Business Development Representative is a critical member of our Outside Sales team responsible for making sales and obtaining client commitments. Daily responsibilities include but not limited to: Sell products and services directly to customers through face-to-face meetings, scheduled appointments, cold-calling, and networking activities. Routinely travel within a defined geographic territory to engage with clients and prospects at their locations. Identify and pursue new business opportunities through cold outreach, client referrals, and market research. Deliver compelling in-person product/service demonstrations tailored to the prospect's needs. Prepare detailed proposals, quotes, and contracts, and negotiate terms to close deals. Maintain and grow assigned accounts through proactive follow-up and customer success efforts. Maintain accurate records of sales activity, pipeline updates, and account notes within the CRM. Analyze sales trends, competitor activity, and market data to create and execute a strategic territory plan. Other duties as assigned. Who we are: AIS is a Premier IT Business Technology Company headquartered out of North Las Vegas, NV with additional branches in Southern California. AIS's Core Values: We Adapt and never lose our Integrity to Surpass expectations- We are AIS-NOW. This is aligned with the AIS Mission Statement: Our mission as a Company is to Exceed our customers' expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies, and support. Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community, and each other. We offer a comprehensive benefits package including medical, dental, vision, life, 401(k) Savings Plan with company match, PTO program that includes vacation time, personal time, and volunteer time off. We offer recognition programs and incentive travel rewards. Company sponsored events, team building events as well as a robust Leadership Development Program. AIS is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Exempt Classification - Outside Sales This position has been reviewed and determined to be exempt under the 'outside sales' exemption provided in the FLSA and California Wage Order 4 or 7. The employee acknowledges that their compensation does not include overtime pay and affirms understanding of the exemption basis based on the following: The primary duty is making sales and obtaining orders or contracts for services. The employee customarily and regularly works away from the employer's place of business. The employee will spend at least 50%+ of work time in field-based sales activities outside of the employer's premises. Remote/inside sales activities are considered incidental. Compensation is not tied to an hourly basis; exempt from overtime and meal break premium pay. Knowledge and Skills: 2+ years of proven success in B2B outside sales, account management, or field sales roles. Familiarity with consultative sales approaches and long sales cycles. Excellent interpersonal, communication, and negotiation skills. Valid driver's license and reliable transportation (required for daily field travel). Proficiency with CRM tools and productivity software. Ability to manage time independently and work without direct supervision in the field.
    $50k-79k yearly est. 4d ago
  • Senior Technical Reporting Manager; ETL Reporting Engineer - AWS Data Platform/Tableau

    Paysign, Inc.

    Senior information technology manager job in Henderson, NV

    Design and maintain enterprise-scale data pipelines using AWS cloud services, handling schema evolution in data feeds and delivering analytics-ready datasets to BI platforms. This role requires hands-on expertise with the full AWS data stack and proven ability to build enterprise-grade data solutions that scale. Essential Functions Build and orchestrate ETL/ELT workflows using Apache Airflow for complex data pipeline management Develop serverless data processing with AWS Lambda and EventBridge for real-time transformations Create scalable ETL jobs using AWS Glue with automated schema discovery and catalog management Execute database migrations and continuous replication using AWS DMS Design and optimize Amazon Redshift data warehouses and Amazon Athena federated queries Implement streaming data pipelines with Apache Kafka for real-time ingestion Manage schema changes in data feeds with automated detection and pipeline adaptation Create data feeds for Tableau and BusinessObjects reporting platforms Supervisory Responsibilities No supervisory responsibilities Required Skills/Abilities Airflow: DAG development, custom operators, workflow orchestration, production deployment Lambda: Serverless functions, event triggers, performance optimization EventBridge: Event-driven architecture, rule configuration, cross-service integration Glue: ETL job development, crawlers, Data Catalog, schema management DMS: Database migrations, continuous replication, heterogeneous database integration Redshift: Cluster management, query optimization, workload management Athena: Serverless analytics, partitioning strategies, federated queries Tableau (Expert Level) Develop and maintain data analogs, data cubes, queries, data visualization and reports Assist in testing code, governance, data quality, and documentation effort Reported data and visualizations and reports Collaborate with data stewards to test, clean, and standardize Evaluate patterns and meaningful insights from data through qualitative and quantitative analysis Data Technologies Apache Kafka: Stream processing, topic design, producer/consumer development SQL: Advanced querying across multiple database platforms (PostgreSQL, MySQL, Oracle) Python/Scala: Data processing, automation, custom pipeline development Schema Management: Automated detection, evolution strategies, backward compatibility Tableau: data modeling Analytics Platforms Tableau: Data source optimization, extract management, connection configuration BusinessObjects: Universe design, report development, data feed creation Tableau: Design and Code rewrite Education and Experience 5+ years AWS data platform development 3+ years production Airflow experience with complex workflow orchestration Proven experience managing high-volume data feeds (TB+ daily) with schema evolution Database migration expertise using DMS for enterprise-scale projects BI integration experience with Tableau and BusinessObjects platforms Tableau: 2 plus year Key Competencies Design fault-tolerant data pipelines with automated error handling and recovery Handle schema changes in real-time and batch data feeds without pipeline disruption Optimize performance across streaming and batch processing architectures Implement data quality validation and monitoring frameworks Coordinate cross-platform data synchronization and lineage tracking Preferred Qualifications AWS Data Analytics Specialty or Solutions Architect Professional certification Experience with Infrastructure as Code (Terraform, CloudFormation) Knowledge of DataOps practices and CI/CD for data pipelines Containerization experience (Docker, ECS, EKS) for data workloads
    $110k-154k yearly est. 4d ago
  • Director of Information Technology (IT)

    EO Solutions 3.8company rating

    Senior information technology manager job in Las Vegas, NV

    EO Solutions is seeking an experienced and visionary Director of Information Technology (IT) to lead and shape the company's IT strategy, infrastructure, and cybersecurity posture across our distributed operations in Nevada, Hawaii, Alabama, and remote locations. The ideal candidate will bring 15+ years of progressive IT leadership experience, a deep technical foundation spanning hybrid infrastructure, client systems, and cybersecurity, and a proven track record implementing secure, compliant, and scalable IT solutions in support of a high-growth, defense-focused organization. In this role, you will set the direction for EO Solutions' IT roadmap, oversee daily operations and long-term planning, lead a growing IT team, and ensure our systems meet DoD cybersecurity compliance standards (NIST 800-171, CMMC). You will work closely with company leadership and cross-functional teams to support mission-critical programs in Directed Energy, Space Domain Awareness, and AI/Autonomy, ensuring our IT environment is secure, resilient, and enabling innovation. Key Responsibilities Strategic Leadership & Planning Define and execute the company's IT strategy aligned with EO Solutions' growth and mission objectives. Develop multi-year technology roadmaps covering infrastructure, cloud adoption, security, and user experience. Advise executive leadership on emerging technologies, risks, and opportunities to enhance operations and cybersecurity. Infrastructure & Systems Oversight Oversee management of hybrid Active Directory environments (Microsoft Entra ID / Azure AD and on-prem AD). Direct the administration and optimization of Windows, Linux, and mac OS environments across the enterprise. Lead the design, deployment, and maintenance of virtualization platforms (e.g., Proxmox, VMware, Hyper-V) and scalable cloud solutions. Architect and manage enterprise network infrastructure, including VLAN segmentation, firewall policies, VPN gateways, and secure remote access. Cybersecurity & Compliance Own and enforce cybersecurity policies, ensuring compliance with DFARS, NIST 800-171, and CMMC frameworks. Lead system hardening initiatives, vulnerability assessments, incident response plans, and risk mitigation strategies. Oversee security monitoring solutions (e.g., SIEM, endpoint protection), and ensure proactive detection and response to threats. Champion IT audit readiness and coordinate with external auditors and government partners on compliance requirements. Team Leadership & Operations Management Build, lead, and mentor a high-performing IT and cybersecurity team. Establish and enforce operational standards, processes, and best practices for system changes, patching, backups, and documentation. Oversee Microsoft 365 environment, including deployment, security policy enforcement, and user access management. Drive continuous improvement in IT service delivery, end-user support, and cross-department collaboration. Manage team and provide hands-on leadership and oversight across multiple EO Solutions sites. Regular travel between EO Solutions sites is required to support infrastructure initiatives, team development, and on-site system audits. Policy, Documentation & Stakeholder Engagement Develop and maintain IT policies, standard operating procedures (SOPs), disaster recovery plans, and technical documentation. Collaborate across engineering, operations, and program teams to ensure IT solutions align with evolving program needs. Communicate technical strategies and risk assessments clearly to both technical and non-technical stakeholders. Required Qualifications 15+ years of progressive experience in enterprise IT systems administration, cybersecurity, and infrastructure leadership. Proven experience managing hybrid environments (Azure AD/Entra ID and on-prem Active Directory). Demonstrated expertise in Windows Server, Linux distributions, and mac OS endpoint management and security. Strong knowledge of network architecture, firewall configuration, and VLAN segmentation. Experience with virtualization platforms (Proxmox, VMware, Hyper-V, or KVM). Deep familiarity with DFARS, NIST 800-171, and CMMC security frameworks. Certifications: CompTIA Security+ and Network+ (CISSP, CISM, or similar leadership-level certifications preferred). Exceptional leadership, communication, and collaboration skills, with experience building and leading technical teams. Preferred Qualifications Experience implementing or managing SIEM tools, syslog servers, and endpoint protection platforms. Background in compliance audits, SSP (System Security Plan) development, or working with DoD contracting requirements. Proficiency in automation and configuration management tools (e.g., Ansible, Bash, PowerShell). Experience supporting DoD, aerospace, or defense contractor environments. Why Join EO Solutions? At EO Solutions, we prioritize the well-being of our team members. We offer a competitive salary, comprehensive healthcare, vision, and dental plans for you, your spouse, and your dependents, as well as a supportive and innovative work environment. Benefits Include: 401(k) with matching contributions Comprehensive healthcare, dental, and vision coverage Health savings account (HSA) Life insurance Paid time off (PTO) with a strong emphasis on work-life balance Tuition reimbursement for continued education Commitment to Diversity: EO Solutions is an equal-opportunity employer dedicated to fostering an inclusive and diverse workplace. We believe that a variety of perspectives leads to better solutions and a more vibrant workplace culture.
    $124k-173k yearly est. 3d ago
  • iSeries Power Systems Manager

    Taurean Consulting Group, Inc.

    Senior information technology manager job in Las Vegas, NV

    Taurean Consulting Group is a 100% Woman-Owned IT Staffing and Project Solutions company built on deep relationships. With over 25 years of experience in Technology Staffing, we match candidates to the culture of an organization as well as required skill sets. Our client is seeking an iSeries Manager to join their team in Las Vegas, NV. The ideal candidate has experience in planning, design, implementation, administer and support all IBM Power Systems and IBMi operating systems. Successful candidates excel at and enjoy: Leading and providing support to Power Systems Managers and responsible for Power Systems security management. Must be able to supervise and manage direct day-to-day operations and support members of the teams including training staff on new systems. Manage promotion of applications and/or code through multiple environments on a Power System/IBMi platform (DEV/TEST/QA/PROD/ETC) Your previous experience includes: Bachelor's degree preferred or equivalent work experience. 5+ years' experience managing technical teams in a challenging, result-oriented environment. Working knowledge and foundation in Power Systems and IBMi technologies. Knowledge in widely used services and protocols such as DNS, DHCP, and TCP/IP. TurnOver software a plus. General understanding of infrastructure components; LAN/WAN devices, UPS systems, power. Solid understanding of ITIL concepts/methodologies. Hands-on experience with high availability/replication tools (iTERA, Mimix, QEDD, PowerHA, etc.). 21+ years of age. Salary: $115k-125k Where you land in the salary range depends on how well your background and experience meet the requirements outlined in the job posting. Making that first impression on your resume, online profile, and in your interview is a key part of the process. The Taurean recruitment team is dedicated to helping you present your very best self. Does this sound like the job for you? If so, please apply today! Let's do this! Not sure this is a fit? We can help! Contact us at ************ to speak with one of our consultants about your career path!
    $115k-125k yearly 3d ago
  • Senior Information Technology Project Manager

    Talent Groups 4.2company rating

    Senior information technology manager job in Las Vegas, NV

    Job Title: IT Project Manager - Hospitality Integration Employment Type: 6+ month W2 contract (no C2C or sponsorship available) Job Description: Talent Groups is seeking an experienced Project Manager to lead two major technology integration and rollout initiatives across convention, restaurant, and hospitality operations. This role oversees the deployment of new platforms, ensuring smooth integration with enterprise systems and successful adoption across multiple venues and property locations. The Project Manager will work onsite in Las Vegas, supporting high visibility stakeholders across convention services, sales, group dining, and restaurant operations. The ideal candidate brings exceptional communication skills, strong system integration leadership, and the ability to deliver structured projects in complex and multi system environments. Key Requirements and Preferences: • Five or more years of Project Management experience delivering enterprise scale, multi system projects • Strong background in system integration, including legacy to modern platform transitions • Experience managing integrations with Populo, Audio Visual systems, Opera, Delphi, Janus Reader Boards, TripleSeat, PeopleMind, or similar platforms • Hospitality, convention operations, restaurant systems, or AV and display technology experience • Proven ability to manage Waterfall projects and work through high pressure timelines of forty to sixty hours per week • Ability to work onsite with diverse stakeholder groups including sales teams, convention operations, restaurant operations, and technical teams • Exceptional communication, executive presence, organization, and cross functional leadership • Experience leading multi site or multi venue technology rollouts is strongly preferred • TripleSeat or AV related project experience is preferred but not required Note: Only qualified applicants will be contacted. Talent Groups is committed to providing equal employment opportunities.
    $75k-122k yearly est. 2d ago
  • Sr Analyst - IT Solution - Back of the House - Gaming (On-Site)

    The Venetian Resort Las Vegas

    Senior information technology manager job in Las Vegas, NV

    The primary responsibility of the Administrator III - IT Solution is to provide on-call and system support for applications within their responsibility area. The Administrator will work with business users and other key stakeholders to formulate business and functional requirements or systems specifications to create large and complex systems and software solutions and will execute and manage minor projects (1 - 3 months) with other Solutions Administrators. The Administrator III - IT Solution is expected to maintain and grow expertise across systems environments (e.g., applications, data layer, infrastructure, etc.) or maintain deep understanding and expertise across all business functions in a functional vertical (e.g., Front-of-House) or systems environment (e.g., application, data layer, infrastructure, etc.). The Administrator III - IT Solution uses their domain expertise to participate with other information technology professionals to ensure that systems environments are stable, extendable, and provide business value. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. Essential Duties & Responsibilities In partnership with the Business Relationship Management (BRM) team, provide subject matter expertise for determining business requirements to address business opportunities or issues across functional verticals. Working with the BRM team, vendors, or through self-direction, determine solutions in support of the business requirements. Develop functional and technical specifications from the business requirements and/or functional specifications. Develop criteria for supporting developed solutions. May assist or provide input for project/effort modeling and sizing of solutions. Create solutions that will include components of systems development, process improvement, organizational change, strategic planning, or policy development. Successfully engage in multiple initiatives concurrently, including application and on-call support, minor projects, major projects, complex cross-functional/property projects, business and functional requirements elicitation, system architecture discussions and subject matter expertise to facilitate the work of Business Relationship Managers, Project Managers, and other Solutions Administrators. Work independently with users to define concepts, collaborate with project managers and BRM. Continuously build knowledge base of LVS application suite. Provide L2 application and on-call support for LVS application suite. Directly manage projects of short duration projects (1 to 3 months) AND oversee the execution of minor projects by other Systems Administrators. Participate as a resource on major projects as requested. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions; use cases, scenarios, business analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: business requirements, functional requirements, use cases. Utilize experience in enterprise-wide requirements definition and management systems and methodologies. Drive and collaborate with business units on their assumptions of how they will successfully execute their plans. Serve as the conduit between the voice of the customer community (internal and external customers) and the software development team through which requirements flow. Develop requirements specifications according to standard templates, using natural language. Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs. Safety is an essential function of this job. Consistent and regular attendance is an essential function of this job. Performs other related duties as assigned. Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct. Minimum Qualifications 21 years of age. Proof of authorization/eligibility to work in the United States. Bachelor's degree or equivalent in relevant discipline, preferred. Must be able to obtain and maintain Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy. IIBA certification, preferred. 8+ years in business analysis, with specific experience gathering requirements and creating definitions required. 6+ years in information technology or working with information technology professional, required. Specific expertise in application area architecture (e.g., applications, interfaces, hardware layer, messaging, etc.) or deep functional expertise across all functions within an LVS functional vertical (FOH, BOH, Gaming, Marketing, IT). Experience with large, complex projects that may be cross-functional or cross-property. Good working knowledge of Windows/Enterprise Systems/Networking/Enterprise Security Microsoft SQL Server General and TSQL Integration Services Reporting Services Analysis Services VB.net and/or C#.net sFTP, PGP and other technologies for file transferring TFS MS Office - Word, Excel Windows/Systems/Networking/Security XML Business analysis skills, with the ability to forecast implications and provide consultative recommendations and solutions. Casino and hospitality application knowledge preferred. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Strong organizational skills, customer service focus, attention to detail, and process orientation. Ability to distill and present information to senior leaders. Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. Must be able to work varied shifts, including nights, weekends and holidays. Physical Requirements Must be able to: Physically access all areas of the property and drive areas with or without a reasonable accommodation. Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. Work in a fast-paced and busy environment. Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
    $80k-107k yearly est. 15h ago
  • Director of IT Merchandising and Supply Chain Systems

    Whsmith North America

    Senior information technology manager job in Las Vegas, NV

    We are seeking a detail oriented “Director of Enterprise Applications” to leads the overall application strategy, architecture, and roadmap for the organization's core, Merchandising planning, and logistics systems. This role ensures seamless integration, scalability, and optimization of all enterprise platforms supporting the company's operating model and growth strategy. Key Responsibilities Develop and maintain the enterprise applications roadmap aligned with overall business and transformation objectives for all Supply Chain and Merch systems (Buying, Planning, Distribution). Oversee the design, delivery, and implementation of WMS integration over the next 18 months. Strong experience in supply chain and planning system implementation is required for this role. Oversee design, delivery, and implementation of Planning system for next 18 months. Partner with business leaders to drive process automation, system adoption, and continuous improvement across supply chain functions. Lead a cross-functional team of system managers and application specialists to support day-to-day operational needs. Establish and govern future system architecture and data integration standards to ensure scalability and interoperability. Manage vendor relationships, software licensing, and relevant budget oversight to optimize cost and value. Qualifications Bachelor's degree in information systems, Computer Science, Business Administration, or related field. 7+ years of experience in enterprise application strategy, architecture, or leadership roles. Proven track record in leading large-scale application implementations and integrations (WMS, Planning, ERP, SaaS). Strong knowledge of supply chain, merchandising, and logistics systems. Experience with process automation, data integration, and system optimization. Excellent leadership, communication, and stakeholder management skills. Analytical and problem-solving mindset with attention to detail. Ability to manage multiple priorities and cross-functional teams. Definitions of Success Project Delivery: Timely implementation of new retail systems and upgrades. Operational Excellence: Maintain >99.5% uptime for all retail platforms. User Satisfaction: Achieve high satisfaction scores from store teams and business stakeholders. Cost Optimization: Deliver projects within approved budgets and maximize ROI on technology investments.
    $111k-168k yearly est. 3d ago
  • Senior Project Manager

    Liberty 4.1company rating

    Senior information technology manager job in Las Vegas, NV

    Founded in Boston, Massachusetts in 2007, Liberty offers expertise in a broad array of construction and equipment services nationwide including general requirements, equipment, supply, concrete, special projects, and site access solutions. Our experience, combined with our innovative approach and stellar customer service, ensures a seamless experience -with safety and reliability at the forefront. We've built strong relationships with key contractors and clients in every sector, including commercial, residential, healthcare, and higher education. Overview: Responsible for a broad spectrum of duties, covering all aspects of project management, including project planning, cost management, cost estimating, time/labor management, quality management, contract administration, and safety management. The Senior Project Manager is responsible for ensuring that all aspects of project management are successfully completed. Manages overall project planning, scheduling, resource allocation, project specific estimating, submittal/RFI procurement, document control, constructability resolutions, aspects of project accounting, project specific purchasing and safety, while providing technical direction and ensuring compliance with quality standards. Duties & Responsibilities: Oversees the construction project from start to finish. Develops project schedules and labor plans. Ensures optimum utilization of resources, including labor, materials and equipment, and their procurement at most cost-effective terms. Develops effective communications and mechanisms for resolving conflicts among various stakeholders and participants. Manages project estimating including all project changes. Oversees Submittal/RFI Procurement. Ensures proper Document Controls both in the office and in the field. Works with the accounting office to ensure that all aspects of Project accounting functions are complete. Ensures that construction activities move according to pre-determined schedule. Devises the project work plans and make revisions as and when need arises. Communicates effectively with the field staff, construction managers, clients and sub-contractors. Monitors the progress of the construction activities on a regular basis and holds regular status meetings with our field staff. Maintains strict adherence to budgetary guidelines, quality and safety standards. Performs weekly inspections of construction sites. Attends weekly project meetings. Identifies and proposes solid solutions to constructability issues. Reports weekly on project status. Performs multiple duties as necessary to timely and accurately complete project responsibilities (PM/APM/Asst. Est./ ETC.). Travels as needed to support the organization as needed. Maintains a complete understanding of the current status of the assigned project and organization, contributing to the growth and success of the business. Performs other related duties as required or directed. Qualifications: Bachelor's degree in engineering or construction management. High degree of Division 6, 10, 12, 32 construction knowledge and analytical skills preferred. Strong ability to read and understand project plans and specifications. Robust experience with project planning, forecasting and cost Estimating. Proficiency with PC and software, including Microsoft Office, Digital Takeoff programs, Bluebeam, Onscreen Takeoff, AutoCAD, Microsoft Project and Timberline. A strong understanding of the critical importance of project safety. Excellent communication, organization and time management skills. Ability to effectively plan, organize and schedule and make logical decisions based on new information. Ability to work and contribute in a professional, team-oriented environment. Willingness and ability to wear multiple hats (PM/APM/Asst. Est./Asst. BIM, etc.) Ability to travel to other regions as needed. Working Conditions: Construction jobsite and warehouse conditions, which include exposure to high temperatures; cool/cold temperatures; weather conditions, and loud noises. Some general office and construction trailer working conditions. Job site walking. Physical Requirements: While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level and spend additional time on the physical job site or construction trailer. Job site walking. Disclaimer: The Above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
    $90k-122k yearly est. 3d ago
  • IT Operations Manager

    The Smith Center 4.0company rating

    Senior information technology manager job in Las Vegas, NV

    Job Title: IT Operations Manager
    $99k-138k yearly est. Auto-Apply 51d ago
  • Director of Contact Center Operations & Technology

    Marketproorporated

    Senior information technology manager job in Las Vegas, NV

    The Director of Contact Center Operations & Technology is a strategic, results -driven leader responsible for optimizing the performance, technology, and people that power our intake and contact center organization. This individual will drive the vision and execution of a best -in -class operation focused on lead conversion, intake excellence, and customer experience. We're seeking a proven operator with deep expertise in legal intake management-ideally within a personal injury or high -volume legal services environment-who thrives on improving contact rates, conversion, and customer satisfaction through people, process, and technology innovation. This role oversees both inbound and outbound call operations, including bilingual (English/Spanish) teams, and will ensure every interaction maximizes conversion potential. The ideal candidate combines operational excellence with hands -on experience in CRM and intake platforms such as Lead Docket, Salesforce, or comparable systems, and brings a data -driven mindset to performance management, technology adoption, and team leadership. Key Responsibilities Strategic Leadership & Operations · Define and execute a scalable contact center and intake strategy aligned with firm growth objectives, emphasizing lead conversion, customer satisfaction, and operational efficiency. · Lead inbound and outbound operations across multiple channels (voice, chat, SMS, social, email, and ground engagement), maintaining excellence in performance, productivity, and conversion. · Manage intake KPIs including missed calls, abandoned calls, contact rates, and conversion rates, ensuring accountability and continuous improvement. · Partner closely with Marketing to ensure alignment on lead flow, lead quality, and campaign follow -up, providing insights and feedback to enhance the overall funnel performance. · Report intake and contact center performance to firm leadership, delivering trend analyses, insights, and data -driven recommendations to inform business decisions. Technology & Process Innovation · Champion adoption and optimization of modern contact center technologies, including AI -driven analytics, automation, and omni -channel CRM systems. · Evaluate and enhance CRM and intake systems (e.g., Lead Docket, Salesforce) to streamline workflows, improve data capture, and increase conversion efficiency. · Collaborate with IT and vendor partners to implement next -generation tools that elevate client experience and team productivity. Team Leadership & Culture · Lead, coach, and inspire a bilingual (English/Spanish) team of managers and associates, fostering a culture of accountability, empowerment, and continuous improvement. · Oversee resource planning, recruiting, onboarding, training, and retention to build a sustainable, high -performing team. · Create an environment that celebrates excellence, encourages feedback, and drives measurable results. Customer Experience & Revenue Growth · Design and implement strategies that enhance the intake experience and improve conversion from inquiry to retained client. · Leverage analytics to identify performance gaps and opportunities across the intake funnel, implementing solutions that increase efficiency and conversion. · Align closely with Marketing and Sales to translate lead intelligence into improved contact strategies and customer outcomes. Governance & Compliance · Ensure all intake and contact center activities comply with legal, ethical, and internal firm standards. · Maintain rigorous reporting, quality monitoring, and compliance frameworks to ensure accountability and transparency. RequirementsEducation & Experience · Bachelor's degree required; MBA or advanced degree preferred. · 10+ years of contact center leadership experience, with 5+ years in legal intake or lead conversion environments strongly preferred. · Proven success in managing inbound and outbound sales or intake operations with measurable improvement in conversion and performance. · Experience leading bilingual or multilingual teams preferred. · Track record of collaboration with Marketing and cross -functional teams to optimize lead management and campaign performance. · Hands -on expertise with CRM and intake platforms (Lead Docket, Salesforce, or similar). Skills & Competencies · Strategic and analytical mindset with proven ability to translate data into actionable insights. · Deep understanding of intake performance metrics and how to drive improvement across KPIs. · Strong leadership, coaching, and communication skills. · Experience managing technology integrations, automation initiatives, and process improvement programs. · Proficiency in workforce management, analytics, and reporting platforms. Why This Role Matters This is a transformative leadership opportunity at the intersection of intake excellence, technology, and business growth. The Director of Contact Center Operations & Technology will shape the firm's first impression with every prospective client-elevating performance, conversion, and client experience while fostering a culture of innovation and accountability
    $120k-180k yearly est. 52d ago
  • Information Systems Manager

    Fusion HCR

    Senior information technology manager job in Las Vegas, NV

    The Information Systems Manager leads the Systems and Database Engineer teams and is responsible for the security, reliability, performance, availability, and scalability of the entire IT infrastructure environment. All responsibilities are carried out in accordance with company policies, practices, and procedures. Minimum Qualifications 21 years of age or older. Proof of authorization/eligibility to work in the United States. High school diploma or equivalent required; Bachelor's degree preferred. Ability to obtain and maintain Nevada Gaming Control Board registration and any other certifications or licenses as required by law or policy. 6+ years of relevant Information Technology experience. 5+ years of relevant management/leadership experience. Responsibilities Oversee prioritization and allocation of work across the Systems and Database Engineer teams to ensure platform availability in line with agreed Service Level Agreements (SLAs). Partner with Business and IT stakeholders to recommend solutions that support business goals and company objectives. Coordinate and collaborate on incidents and service requests with Solution Analysts, Development, Infrastructure, iSeries, Storage, QA, Network, and third‑party vendors. Escalate application service requests to the appropriate internal resource or vendor and follow up to ensure timely response. Administer infrastructure resources, including servers, clusters, networking (DNS, LTM, DHCP), databases, and operating systems (Windows, Linux). Manage and prioritize the service request queue to ensure timely, effective support. Collaborate with Product Managers and Architects to negotiate and prioritize minor projects, and coordinate with resource management for Infrastructure Analysts assigned to major projects. Assign resources to smaller projects that add minor functionality, enhance existing capabilities, install minor package software/hardware upgrades and patches, or correct bugs, depending on scope and complexity. Provide onboarding and ongoing training for Database and System Engineer team members, implementing effective strategies to improve performance. Analyze service requests and maintain performance metrics to identify areas for continuous improvement, develop improvement strategies, and report on outcomes. Oversee the full technology and software lifecycle, including development, implementation, and technical activities, to ensure successful project execution and adherence to requirements. Participate in crisis management, continuous improvement, and knowledge management efforts. Schedule resources to provide 24x7 coverage for all critical applications. Align team members to specific platforms and subject‑matter areas. Build and continuously expand a knowledge base of systems support, troubleshooting resolutions, and information to support intelligent decision‑making, self‑learning, and clear reasoning for corrective actions. Coordinate service request activities that require multiple providers, including third‑party contractors, business units, and other support personnel. Manage departmental responsibilities including hiring, promotions, performance feedback, coaching, discipline, recognition, and terminations, while fostering a collaborative, high‑performance culture. Cross‑train and develop staff skills, including succession planning for key roles. Manage the delivery of minor projects to ensure they are completed on time and within budget. Adhere to all safety requirements and maintain consistent and regular attendance. Demonstrated experience with: ITIL Service Delivery and Support, preferably with formal ITIL qualification or certification. Installation, configuration, system maintenance, performance and capacity management of both OLTP and OLAP environments. Design and configuration of High Availability, clustering, data replication, log shipping, and related technologies. Service desk tools and workflow processes. Storage management, database recovery, archiving, encryption, obfuscation, and data management and security principles. ETL, stored procedures, triggers, SQL Agent, PowerShell, scripting, SSIS, and SSRS. Working knowledge of problem and resolution management, other service delivery/support methodologies, and ITIL change management processes. Knowledge of casino and hospitality applications preferred. Experience managing service delivery and support application activities and resources preferred. Experience with a variety of systems infrastructure technology platforms, such as VMWare, Microsoft Server OS, InfoBlox, and Red Hat Enterprise Linux OS, preferred. Ability to communicate clearly and effectively in English, both spoken and written. Expertise in application/software/hardware fixes, tuning, performance monitoring, troubleshooting, deployment, support, and documenting standards and procedures for administration and maintenance of all supported environments. Strong interpersonal skills with the ability to communicate effectively with stakeholders and team members of diverse backgrounds and experience levels. Ability to work varied shifts, including nights, weekends, and holidays, as needed.
    $96k-154k yearly est. 12d ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Senior information technology manager job in Las Vegas, NV

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military
    $61k-84k yearly est. 60d+ ago
  • Project/Program Manager

    Preferred Mortgage Services 3.3company rating

    Senior information technology manager job in Henderson, NV

    Program Manager Henderson, NV Full-Time - ONSITE - THIS IS NOT A REMOTE POSITION Visa sponsorship is not available. About Us At PMSI, we combine deep expertise in mortgage servicing with cutting-edge technology and client-driven solutions. As we continue to grow, we're seeking a Program Manager with client-facing experience who excels in fast-paced environments and is ready to lead impactful enterprise initiatives. About the Role We are looking for a mid-level Program Manager with client-facing experience who will lead enterprise projects that span mortgage servicing, investor reporting, GSE compliance, and system enhancements. You'll manage IT sprints, client onboarding, and new product rollouts, balancing project execution with client engagement. This role is ideal for someone highly organized, tech-savvy, and passionate about delivering results while building strong client relationships. What you'll do Lead enterprise-level project initiatives and product rollouts. Develop and manage detailed project plans, tracking milestones, deliverables, and risks. Drive IT sprint activities (standups, sprint planning, retrospectives, backlog management). Facilitate meetings, document outcomes, and provide clear action items. Deliver weekly status updates, dashboards, and KPI reporting. Act as the primary liaison for client onboarding, technical integration, and operational engagement. Translate client business needs into actionable deliverables and documentation. Build and maintain strong client and internal stakeholder relationships. What We're Looking For Bachelor's degree in Business, Finance, IT, or related field. 3-5 years of program or project management experience with enterprise-level business or technology projects. Strong knowledge of Agile methodologies. Advanced Excel (dashboards, pivot tables, trend analysis, heat maps) and strong PowerPoint skills. Excellent communication skills, able to clearly articulate project updates, risks, and outcomes. Experience with B2B client onboarding or vendor management. Ability to prioritize, multitask, and manage competing deadlines. Preferred Qualifications PMI certification (PMP, PMI-ACP, or Scrum Master) Experience in Big 4 consulting. Familiarity with mortgage servicing and GSE standards (Fannie Mae, Freddie Mac, Ginnie Mae). Why Join Us? This is your chance to work on high-impact projects in a collaborative environment where technology, compliance, and client success intersect. If you're ready to lead projects and grow your career along the way, we'd love to meet you. Apply today and be part of our team driving innovation in mortgage servicing. Please note: This is a full-time, onsite position at our Henderson, Nevada office. PMSI participates in E-Verify to confirm work authorization. Visa sponsorship is not available. Candidates must be authorized to work in the U.S. Strong written and verbal communication skills are essential for success in this role. To all recruitment agencies: PMSI does not accept agency resumes. PMSI is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency.
    $69k-87k yearly est. 60d+ ago
  • Senior Director Student Information and Systems Design, Information Technology [R0149151]

    University of Nevada, Las Vegas 4.6company rating

    Senior information technology manager job in Las Vegas, NV

    The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: * Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process. * Required attachments are listed below on the posting. Your application will not be considered without the required attachments. * Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at ************** or *****************. Job Description The University of Nevada, Las Vegas invites applications for Senior Director Student Information and Systems Design, Information Technology [R0149151]. ROLE of the POSITION The Senior Director of Student Information and Systems Design provides strategic leadership and oversight for UNLV's student information systems (branded as MyUNLV, powered by Oracle PeopleSoft Campus Solutions). This role encompasses both functional leadership and technical management of all Campus Solutions modules - including admissions, recruitment, registration, financial aid, academic advising, student financials, and campus community - and the newly implemented Oracle Student Financial Planning (SFP) ensuring their effective implementation, maintenance, integration, and optimization to support the university's academic and administrative goals. The Senior Director acts as the principal owner of MyUNLV, directing cross-functional teams in enhancing system capabilities, data integrity, and user experience. Reporting to the Assistant Vice President for Digital Enablement (within the Office of Information Technology), this position collaborates extensively with academic and administrative stakeholders to align system functionality with institutional strategy. The expanded scope of the role now includes direct oversight of the PeopleSoft technical developers in addition to the functional analysts, thereby unifying accountability for both the functional use and technical development of MyUNLV. In line with industry best practices for higher-education IT leadership, the Senior Director serves as a bridge between campus business units and technology teams, ensuring that MyUNLV is leveraged to its full potential in support of student success, regulatory compliance, and operational efficiency. Key Duties Strategic SIS Leadership: Lead the planning and direction of MyUNLV, aligning system capabilities and enhancements with institutional goals and student success initiatives. This includes formulating long-term SIS roadmaps, upgrade cycles, and innovation strategies in collaboration with university leadership. Functional Oversight: Provide functional leadership for student-related processes by working closely with Enrollment Management and Academic Affairs units (Admissions, Registrar, Financial Aid, Academic Advising, Graduate College, etc.) to ensure MyUNLV supports and optimizes these offices' workflows. The Senior Director facilitates needs assessment, prioritizes enhancements or fixes, and ensures that delivered solutions meet end-user requirements and improve service delivery to students and staff. Technical Oversight: Directly oversee the MyUNLV technical team responsible for system configuration, development, integration, and support. This includes guiding technical staff in implementing new modules or features, applying updates and patches, optimizing system performance, and maintaining integrations with other systems. The Senior Director ensures that technical efforts are coordinated with functional priorities and that the system's architecture and configurations adhere to best practices and Oracle guidelines for stability and security. Systems Integration & Collaboration: Champion cross-functional collaboration and systems integration efforts. Work closely with other enterprise platform teams (e.g., Learning Management Systems, Customer Relationship Management such as Salesforce, document imaging systems, identity management, data warehouse/BI platforms, and the University's finance/HR systems) to ensure MyUNLV interfaces smoothly with the broader campus technology ecosystem. This involves coordinating data feeds, ensuring consistent user experience across platforms, and jointly planning initiatives that span multiple systems for a seamless student and staff experience. Data Management & Reporting: Oversee student data reporting and analytics functions related to MyUNLV. Leverage the SIS to provide strategic data insights and ensure accurate, timely reporting for institutional needs (e.g., enrollment statistics, retention, compliance reports). Develop and implement data reporting strategies and data governance policies that enhance decision-making and institutional effectiveness, while also ensuring compliance with federal, state, and institutional reporting requirements (such as IPEDS, accreditation, National Student Clearinghouse, and FERPA regulations). Policy Compliance & Best Practices: Ensure that usage of MyUNLV aligns with university policies and industry best practices. This includes enforcing data security and privacy standards, maintaining audit compliance within PeopleSoft modules, and minimizing customizations in favor of delivered (out-of-the-box) functionality where possible. The Senior Director stays informed on Oracle's product roadmap and higher-education technology trends to guide UNLV in leveraging new features and preparing for future changes (e.g., PeopleSoft updates or transition to cloud-hosted solutions). Team Leadership & Development: Provide high-level supervision and mentorship to a diverse team of functional analysts, business systems analysts, technical developers, and reporting specialists. Set clear performance expectations, oversee workload and project assignments, and support professional development opportunities to build team capacity. Foster a collaborative, inclusive work environment that encourages innovation, customer service excellence, and accountability. Resource Management: Manage the budget and resources for the student information systems area. Develop annual operating budgets and project budgets for MyUNLV-related initiatives, and monitor expenditures to ensure they remain within approved limits. Make data-driven recommendations for resource allocation (e.g., staffing, training, procurement of third-party tools or consulting services) to effectively support and enhance the SIS. Stakeholder Communication: Serve as the primary liaison for MyUNLV-related communications campus-wide. This involves informing stakeholders of new system features or changes, providing timely updates on system issues or outages, and guiding the campus through major PeopleSoft events (upgrades, new module rollouts, etc.). The Senior Director directs SIS governance and user advisory groups or steering committees to gather feedback and set priorities, ensuring transparency and stakeholder engagement in governance of the student information system. PROFILE of the OFFICE OF INFORMATION TECHNOLOGY With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff. As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV's broad community with empathy, which is a key to our success. Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply. MINIMUM QUALIFICATIONS This position requires an earned Bachelor's Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) in Computer Science, Information Systems, Business Administration, Higher Education Administration, or a related field and a minimum of eight years of progressively responsible experience in managing or supporting enterprise information systems, with at least five years specifically in a student information system environment (PeopleSoft Campus Solutions preferred). This experience should include demonstrated success in leading projects or teams for system implementation, upgrade, or enhancement. Candidates should have substantial exposure to the functional operations of key student services (e.g., admissions, registration, financial aid) as well as familiarity with the technical underpinnings of an ERP system. Credentials must be obtained prior to the start of employment. ACCEPTED EQUIVALENCIES FOR DEGREE REQUIREMENT UNLV may consider additional relevant experience in place of formal education requirements: * In lieu of a bachelor's degree, applicants may qualify with four additional years of relevant experience, or with an associate's degree plus two additional years of relevant experience. Preferred: * Master's degree in a relevant field (such as an MBA, M.Sc. in Computer Science, M.Sc. in Information Systems, or M.S./M.Ed./Ph.D. in Higher Education) is highly desirable, as it indicates advanced expertise in organizational leadership and technology management. * Over 10 years of experience in higher education information technology, including leadership roles that oversaw both functional and technical aspects of an SIS. * Experience at an institution similar in size and complexity to UNLV (R1 research university with a diverse student population) is a plus. Direct experience with Oracle PeopleSoft Campus Solutions 9.2 (student administration modules) and Student Financial Planning or other cloud-based ERP student information system solutions is strongly preferred. * Experience leading a major upgrade or module implementation in PeopleSoft Campus Solutions or Oracle Student Financial Planning would be considered ideal. * Experience with ancillary systems (CRM systems for recruitment like Salesforce, learning management systems, data warehouses, etc.) and their integration with a SIS is beneficial. KNOWLEDGE, SKILLS, & ABILITIES The incumbent must have specific knowledge, skills, and abilities in the following areas: KNOWLEDGE Required * Higher Education: Comprehensive knowledge of higher education student administration processes and the lifecycle of student data, from recruitment and admissions through enrollment, retention, and graduation. This includes understanding how offices like Admissions, Registrar, Financial Aid, and Advising operate, and how those functions are interrelated within a university setting. * Peoplesoft Campus Solutions: Deep expertise and knowledge of Oracle PeopleSoft Campus Solutions modules and functionality. Familiarity with the data structures, capabilities, and configuration options of PeopleSoft in areas such as Campus Community, Student Records (Registration), Academic Advisement, Student Financials, Financial Aid (including the cloud-based Student Financial Planning product), and Admissions is expected. The candidate should understand how these modules interact and the basics of PeopleSoft development tools (e.g. PeopleTools, PSQuery, etc.), enough to effectively guide technical staff and communicate with Oracle support. * Enterprise architecture and integrations: Advanced knowledge of enterprise IT architectures and integration principles. The Senior Director should understand how large systems interface (APIs, web services, integration middleware) and be aware of best practices for integrating an SIS with other enterprise solutions (for example, identity management systems for single sign-on, or data warehouses for analytics). * Data governance and security: Strong understanding of data governance and security practices related to student information. This includes knowledge of data privacy laws and regulations (FERPA, GDPR if applicable to any international data, etc.), records retention requirements, and general principles for ensuring data integrity and security in an ERP environment. * Reporting and analytics: Expertise with reporting and analytics tools in a higher ed context. This may involve knowledge of SQL, reporting query tools (PeopleSoft Query, SQL Developer, etc.), business intelligence platforms, and how to interpret and use data for decision support. Also, understanding survey and compliance reporting (common higher ed surveys, IPEDS) is beneficial, as it relates to how the SIS data is used. * Sector awareness: Awareness of current trends and best practices in higher education IT. For example, understanding the movement toward cloud-based solutions, mobile-first student services, student success and retention technologies, and how legacy systems like PeopleSoft are evolving (Oracle's updates, use of fluid interface, etc.). Knowledge of peer institutions' approaches to managing student systems (perhaps through involvement in professional networks) is valuable for benchmarking and continuous improvement. SKILLS Required * Leadership and Management Skills: Exceptional leadership skills with the ability to inspire, direct, and influence a team of IT and functional professionals. This includes strong skills in team building, conflict resolution, and the ability to delegate effectively while maintaining accountability. The Senior Director must be adept at coaching and developing talent, as well as structuring the team for optimal performance. * Strategic Planning and Organizational Skills: Strong skills in strategic thinking and planning; the ability to set a vision for the student information systems and break it down into actionable plans. Must be highly organized, capable of managing multiple projects and priorities simultaneously (from day-to-day operational support to long-term initiatives). Proficiency in project management practices is important, including developing timelines, managing risks, and ensuring stakeholder communication. * Analytical and Problem-Solving Skills: Excellent analytical skills to tackle complex problems that span technical and functional domains. The Senior Director should be able to quickly diagnose issues and formulate effective solutions. Creative problem-solving and continuous improvement mindset are key, seeking not just to fix issues but to enhance system utility. * Communication and Interpersonal Skills: Outstanding communication skills, both written and verbal. The ability to communicate complex technical information in accessible terms to non-technical stakeholders (like explaining system limitations or needs to a Vice Provost or front-line staff) is crucial. Equally important is the skill to listen to and understand the needs of various user groups. Strong presentation skills are beneficial for leading training, demos, or presenting proposals to governance committees. Interpersonal skills must include the ability to build relationships and trust across hierarchical lines, from executive leadership to staff and faculty end-users, as well as across functional/technical divides. * Technical Proficiency: While this is a leadership role, a solid technical acumen is necessary. Proficiency with standard office and collaboration software is assumed (MS Office suite, project management tools, etc.), but more importantly, a degree of proficiency with PeopleSoft Campus Solutions is expected; for instance, being able to navigate the system, run queries, understand configuration setups, and perhaps use reporting tools. Experience with SQL, or understanding how to read and interpret technical documentation, is also a valuable skill for communicating with developers. * Negotiation and Vendor Management: Skilled in negotiating priorities and managing vendor relationships. This includes being able to work with Oracle or other vendors to resolve issues and advocating for UNLV's needs. Internally, it involves negotiating with stakeholders on project scopes, timelines, and resource allocation when demands exceed capacity, finding win-win solutions and managing expectations diplomatically. ABILITIES Required * Ability to Lead Cross-Functional Initiatives: Proven ability to work across departmental lines and lead cross-functional projects or committees. The Senior Director must be able to bring together diverse perspectives (IT staff, administrative staff, faculty representatives, etc.) and drive consensus toward common goals in student system improvements. * Independent Decision-Making and Judgement: Ability to make sound decisions independently in a complex environment. This includes knowing when to make a call on a configuration or process change, and when to escalate or seek broader input. Must be comfortable operating with a high level of responsibility, making day-to-day decisions that keep the SIS running effectively, while also recognizing the limits of authority (knowing which decisions require higher-level approval or stakeholder buy-in). * Adaptability and Resilience: Ability to adapt to rapidly changing circumstances, requirements, and technologies. The higher education landscape is constantly changing, and the SIS must adapt to new policies (e.g., emergency remote instruction needs, new state/federal regulations, etc.). The Senior Director should be able to pivot plans and resources as needed. They should handle pressure well, such as during peak periods (registration, start of term) or when responding to critical system issues, remaining calm and effective. * Attention to Detail: Keen ability to pay attention to details, especially when it comes to data accuracy, system configuration settings, and policy compliance. Small errors in an SIS can have large impacts (e.g., a misconfigured tuition calculation or a wrong reporting parameter), so the Senior Director must foster a detail-oriented culture and personally be vigilant in reviewing critical configurations or reports. * Innovative Mindset: Ability to envision and drive innovation, finding new ways the student information systems can serve the university. Whether it's implementing a new module, integrating a chatbot for student services, or leveraging analytics for proactive interventions, the Senior Director should not only maintain existing systems but also push for evolution and enhancements that add value. * Collaboration and Teamwork: A commitment to collaboration, demonstrated by an ability to work collegially within the IT leadership team and with functional leaders. The Senior Director must be able to lead by influence as well; for example, convincing departments to adjust a business process to align with system best practices, or encouraging the adoption of new features. This requires the ability to build consensus, empathize with user concerns, and maintain a service-oriented approach. COMMITMENT to CAMPUS VALUES A successful candidate will contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit. SALARY Salary is competitive with those at similarly situated institutions. BENEFITS OF WORKING AT UNLV * Competitive total rewards package including: * Paid time off, sick leave, and holidays * Excellent health insurance including medical, dental and vision * Comprehensive retirement plans and voluntary benefits programs * No state income tax * Tuition discounts at Nevada System of Higher Education (NSHE) schools * Tuition discounts for spouses, domestic partners, and dependents PERKS & PROGRAMS * Employee recognition and appreciation programs * UNLV athletics ticket discounts * Statewide employee purchase program discounts * RebelCard discounts on and off campus * Wellness programming for all UNLV faculty and staff at no cost * Opportunity for career advancements to leadership roles * Connect with colleagues with shared interests * Personal and professional development opportunities * A comprehensive onboarding program, Rebels: Onboard * Support and resources available for veteran applicants - contact ********************** or visit our Veterans Webpage. HOW TO APPLY Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. Although this position will remain open until filled, review of candidates' materials will begin on Monday, October 20, 2025. Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted. UNLV values the skills of those who have served. If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at the UNLV Veterans Webpage or contact ********************** for support. For assistance with the application process, please review the instructions on How to Apply. For further assistance, contact UNLV IT Human Resources at ************** or **************************. SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, "R0149151" in the search box. If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application. PROFILE of the UNIVERSITY Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada. Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada. For more information, visit us online at: ******************* EEO/AA STATEMENT The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply. TITLE IX STATEMENT The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: **************; Email: ***************************, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: ************** FAX: ************; TDD: **************; Email: **********; or to both. Information pertaining to the University's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage. SAFETY AND SECURITY STATEMENT UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online. JOB CATEGORY Administrative Faculty Exempt Yes Full-Time Equivalent 100.0% Required Attachment(s) The following attachments are required for consideration: * A letter of interest * A detailed resume listing qualifications and experience * The names, addresses, and telephone numbers of at least three (3) professional references who may be contacted. References will not be contacted until the search chair notifies you in advance. Note, applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. Posting Close Date Note to Applicant This position may require that a criminal background check be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment. References will be contacted at the appropriate phase of the recruitment process. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided). Recruitments that provide a work schedule are subject to change based on organizational needs.
    $75k-95k yearly est. Auto-Apply 60d+ ago
  • IT Project Manager

    Tekgence

    Senior information technology manager job in Las Vegas, NV

    Role: IT Project Manager Project Type: Long Term Contract Client: Atos Syntel Responsibilities Should have a background of Java or .Net and little exp on Scrum\ Monitor project deliverables Coach and support project team members with tasks you assign them
    $83k-124k yearly est. 60d+ ago
  • Engager

    Lucid Hearing 3.8company rating

    Senior information technology manager job in Las Vegas, NV

    Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Las Vegas, NV Hours: Full time/ Tuesday-Saturday 9am-6pm Pay: $18-$19/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. What are the perks and benefits of working with Lucid Hearing: Medical, Dental, Vision, & Supplemental Insurance Benefits Company Paid Life Insurance Paid Time Off and Company Paid Holidays 401(k) Plan and Employer Matching Continual Professional Development Career Growth Opportunities to Become a LEADER Associate Product Discounts Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer.
    $18-19 hourly 8h ago
  • Sr Architect - IT (LOCAL/ONSITE)

    The Venetian Resort Las Vegas

    Senior information technology manager job in Las Vegas, NV

    The primary responsibility of the Senior Architect - IT is to bridge the gap between business problems and technology solutions while creating architecture implementation plans and developing risk assessment of related applications. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. Essential Duties & Responsibilities Oversee the process for choosing, buying or building technology solutions. Review project concepts and proposals and develops appropriate technical designs to facilitate integration into the enterprise architecture. Technical designs include software, systems, storage, virtualization, logical and physical networks and security strategies to comply with established standards and meet the requirements of the organization. Manage and prioritize the allocation of work (projects and service requests) across the team and delivers them within the defined scope, schedule, and budget. Perform product reviews, technology evaluations and service delivery considerations. Ensure the availability, reliability, integrity, and efficient operation of the enterprise IT architecture is sustained. Act as project lead in the design and review of new technology. Conduct capacity planning as needed. Conduct research on products, solutions, services, architecture designs, and standards remain abreast of developments in the technology industry. Establish and implements design principles, policies, and strategies to ensure the security and integrity of the enterprise technology environment. Prepare design documentations, illustrations and white papers to support design decisions. Perform all work in a manner to ensure interoperability and maintain compliance of enterprise computing systems. Ensure that proposed and existing technology and security architectures are aligned with organizational goals and objectives. Develop, document, communicate, and enforce a policy for standardizing infrastructure configuration standards. Provide recommendations to senior or executive IT management regarding product/vendor selection, technology evolution, and design strategies. Provide root cause analysis, developing and executing corrective action plans for resolution of complex technical issues related to platform and service performance disruptions. Safety is an essential function of this job. Consistent and regular attendance is an essential function of this job. Performs other related duties as assigned. Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. All Team Members are required to observe the Company's standards, work requirements and rules of conduct. Minimum Qualifications 21 years of age. Proof of authorization/eligibility to work in the United States. Bachelor's degree in MIS or similar technical program or acceptable industry and work experience. Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy. Experience in three or more domains (Networking, Systems, Software, Data). 5 years in Networking specific technologies LAN routing, switching, and WAN technologies, or experience involving transmission and policy control traffic engineering and operations. Border security architecture design, implementation and support in a complex enterprise environment. Security appliance technologies (IDS/IPS, Firewall, Proxy, Application Delivery, SEIM, NAC, Traffic Analyzers, WAAS, and SSLVPN solutions). Layer 7 Next Generation Firewall; Web Filtering Proxy; Packet Brokering technologies. 5 years in Systems specific technologies Microsoft Server Operating Systems, Active Directory, Group Policy and related enterprise operating software technologies. VMWare or comparable virtualization architecture design, implementation and support in a complex enterprise environment. Storage platform integration, support and tuning with Enterprise Storage solutions and software from 3Par, Hitachi, EMC or equivalent. Hands on, demonstrable experience in multiple of the following technologies: Cisco UCS, EMC, Data Domain, RedHat, F5, DNS, Certificates, Iaas cloud solutions. 5 years in Software specific technologies Microsoft technologies and frameworks, e.g., SQL Server, ASP.NET MVC, WCF, Web API. Web services (SOAP, RESTful). Concepts of Object-Oriented Design, CMS Integration, Web Application Security. Experience in integrating with Cloud technologies, Platform (PaaS) & Application (SaaS). Experience in designing UML diagrams. 5 years in Data specific technologies OLTP and OLAP data solutions leveraging MDM, BI and data warehouse development techniques. Understanding of the differences between relational and object modeling. Data modeling - Relational Database Design; Dimensional Database Design; Hub and Spoke Database Design. ETL and Data integration techniques. Experience in designing UML diagrams. Demonstrated experience of working in a highly regulated environment (MICS, PCI, SOX). Training and experience with ITSM practices. Working knowledge of Architectural Principles and Design methodologies. Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. Must be able to work varied shifts, including nights, weekends and holidays. Physical Requirements Must be able to: Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned. Physically access all areas of the property and drive areas with or without a reasonable accommodation. Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. Work in a fast-paced and busy environment. Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
    $99k-130k yearly est. 5d ago
  • Senior Manager for POS and Retail Engineering Systems

    Whsmith North America

    Senior information technology manager job in Las Vegas, NV

    The Senior Manager of Store Systems Engineering is responsible for leading the implementation, rollout, and ongoing management of retail store technology platforms, including POS, payment systems, and hardware/software solutions. A critical aspect of this role is engineering solutions to stage POS systems. Another critical aspect is to monitor, manage, and ensure the reliability of store systems, while also overseeing the application POS life-cycle management process. Key Responsibilities Project Implementation & Delivery Lead end-to-end implementation of store systems projects Manage project timelines, deliverables, and milestones to ensure successful rollouts across all retail locations Manage IT and business stakeholders Systems Management Engineer solutions for proactive monitoring of store systems performance, uptime, and transaction reliability. Examples include: Automated error detection and alerting for payment failures Store system health reports showing uptime and performance trends Utilizing deployment tools for updates and patches Engineer solutions for the staging of POS systems for new stores and break-fix Examples include: Engineering hard disk images for Windows and POS software upgrades Engineering a process to stage POS machines for new stores and break-fix Application Life-Cycle Management Oversee processes for demand management, including intake, assessment, and prioritization of change requests Partner with business stakeholders to evaluate requests for enhancements, bug fixes, and new features Maintain a structured backlog of store system changes, ensuring alignment with strategic priorities Govern release management, including testing, deployment, and post-release validation Integration & Rollout Ensure store systems integrate effectively with ERP systems such as Finance and Merchandising Oversee testing, deployment, and post-launch support for new systems and upgrades. Operational Support Work with the Support team to support day-to-day store operations Work with the New Store Opening team to support store openings/closings/relos/remodels Continuous Improvement Drive process automation and system adoption across store operations Collect feedback from store associates and stakeholders to refine system performance. Vendor & Budget Oversight Manage vendor relationships, contracts, and licensing agreements for store systems software Ensure projects are delivered within approved budgets and maximize ROI Qualifications Bachelor's degree in computer science, Information Systems, or related field 7+ years of experience in retail systems engineering or store technology project leadership Proven track record in implementing and monitoring POS, payment systems, and store operations technology Strong knowledge of retail operations and system integration Experience managing application life-cycle processes, including demand intake and release management Excellent leadership, communication, and organizational skills Ability to manage multiple projects simultaneously
    $114k-179k yearly est. 3d ago
  • Director of Information Technology (IT)

    EO Solutions 3.8company rating

    Senior information technology manager job in Las Vegas, NV

    Director of Information Technology (IT) EO Solutions is seeking an experienced and visionary Director of Information Technology (IT) to lead and shape the company's IT strategy, infrastructure, and cybersecurity posture across our distributed operations in Nevada, Hawaii, Alabama, and remote locations. The ideal candidate will bring 15+ years of progressive IT leadership experience, a deep technical foundation spanning hybrid infrastructure, client systems, and cybersecurity, and a proven track record implementing secure, compliant, and scalable IT solutions in support of a high-growth, defense-focused organization. In this role, you will set the direction for EO Solutions' IT roadmap, oversee daily operations and long-term planning, lead a growing IT team, and ensure our systems meet DoD cybersecurity compliance standards (NIST 800-171, CMMC). You will work closely with company leadership and cross-functional teams to support mission-critical programs in Directed Energy, Space Domain Awareness, and AI/Autonomy, ensuring our IT environment is secure, resilient, and enabling innovation. Key Responsibilities Strategic Leadership & Planning Define and execute the company's IT strategy aligned with EO Solutions' growth and mission objectives. Develop multi-year technology roadmaps covering infrastructure, cloud adoption, security, and user experience. Advise executive leadership on emerging technologies, risks, and opportunities to enhance operations and cybersecurity. Infrastructure & Systems Oversight Oversee management of hybrid Active Directory environments (Microsoft Entra ID / Azure AD and on-prem AD). Direct the administration and optimization of Windows, Linux, and mac OS environments across the enterprise. Lead the design, deployment, and maintenance of virtualization platforms (e.g., Proxmox, VMware, Hyper-V) and scalable cloud solutions. Architect and manage enterprise network infrastructure, including VLAN segmentation, firewall policies, VPN gateways, and secure remote access. Cybersecurity & Compliance Own and enforce cybersecurity policies, ensuring compliance with DFARS, NIST 800-171, and CMMC frameworks. Lead system hardening initiatives, vulnerability assessments, incident response plans, and risk mitigation strategies. Oversee security monitoring solutions (e.g., SIEM, endpoint protection), and ensure proactive detection and response to threats. Champion IT audit readiness and coordinate with external auditors and government partners on compliance requirements. Team Leadership & Operations Management Build, lead, and mentor a high-performing IT and cybersecurity team. Establish and enforce operational standards, processes, and best practices for system changes, patching, backups, and documentation. Oversee Microsoft 365 environment, including deployment, security policy enforcement, and user access management. Drive continuous improvement in IT service delivery, end-user support, and cross-department collaboration. Manage team and provide hands-on leadership and oversight across multiple EO Solutions sites. Regular travel between EO Solutions sites is required to support infrastructure initiatives, team development, and on-site system audits. Policy, Documentation & Stakeholder Engagement Develop and maintain IT policies, standard operating procedures (SOPs), disaster recovery plans, and technical documentation. Collaborate across engineering, operations, and program teams to ensure IT solutions align with evolving program needs. Communicate technical strategies and risk assessments clearly to both technical and non-technical stakeholders. Required Qualifications 15+ years of progressive experience in enterprise IT systems administration, cybersecurity, and infrastructure leadership. Proven experience managing hybrid environments (Azure AD/Entra ID and on-prem Active Directory). Demonstrated expertise in Windows Server, Linux distributions, and mac OS endpoint management and security. Strong knowledge of network architecture, firewall configuration, and VLAN segmentation. Experience with virtualization platforms (Proxmox, VMware, Hyper-V, or KVM). Deep familiarity with DFARS, NIST 800-171, and CMMC security frameworks. Certifications: CompTIA Security+ and Network+ (CISSP, CISM, or similar leadership-level certifications preferred). Exceptional leadership, communication, and collaboration skills, with experience building and leading technical teams. Preferred Qualifications Experience implementing or managing SIEM tools, syslog servers, and endpoint protection platforms. Background in compliance audits, SSP (System Security Plan) development, or working with DoD contracting requirements. Proficiency in automation and configuration management tools (e.g., Ansible, Bash, PowerShell). Experience supporting DoD, aerospace, or defense contractor environments. Why Join EO Solutions? At EO Solutions, we prioritize the well-being of our team members. We offer a competitive salary, comprehensive healthcare, vision, and dental plans for you, your spouse, and your dependents, as well as a supportive and innovative work environment. Benefits Include: 401(k) with matching contributions Comprehensive healthcare, dental, and vision coverage Health savings account (HSA) Life insurance Paid time off (PTO) with a strong emphasis on work-life balance Tuition reimbursement for continued education Commitment to Diversity: EO Solutions is an equal-opportunity employer dedicated to fostering an inclusive and diverse workplace. We believe that a variety of perspectives leads to better solutions and a more vibrant workplace culture.
    $124k-173k yearly est. 53d ago
  • IT Operations Manager

    The Smith Center 4.0company rating

    Senior information technology manager job in Las Vegas, NV

    Job Title: IT Operations Manager Department: Information Technology Reports to: I.T. Director Status: Full-Time, Exempt Salary Range: $75,000 - $80,000 Summary of Duties and Responsibilities The IT Operations Manager oversees the daily operations and performance of the organization's technology infrastructure, systems, and support services. Reporting to the IT Director, this role manages network administration, cybersecurity, help desk operations, and enterprise systems support to ensure secure, stable, and efficient technology delivery across the organization. This position provides leadership to IT support staff, supports policy development, purchasing, and partners closely with all departments to deliver seamless end-user support and service excellence. The IT Operations Manager plays a critical role in aligning technology solutions with organizational goals and long-term operational needs. Essential Duties and Responsibilities * Oversee and maintain the operational integrity of all IT systems, networks, and infrastructure, ensuring high availability, reliability, and security. * Working within the budget to maintain, upgrade, and replace existing hardware and software requirements as needed. * Actively manages IT systems and projects, including VMWare systems, Server environment, development, and leads with consultants on any advanced system support or development. * Assist in developing, implementing, and enforcing IT policies, procedures, and standards that support compliance, security, and operational efficiency as directed by management. * Supervise the IT help desk function, provide guidance and mentorship, ensuring timely and effective resolution of end-user issues with a focus on exceptional customer service. * Maintain security and privacy of the information systems, communications, and equipment. * Support the IT Director in developing appropriate Service Level Agreements for IT services and measurements to ensure a high level of service. * Implement and monitor IT policies for compliance, clearly communicating to the Director of IT any needed adjustments. * Proactively seek opportunities to improve processes, lower costs, and improve service to patrons and internal clients through technology implementations. * Develop, review, and implement comprehensive backup, disaster recovery, and business continuity plans. * Perform other duties as assigned in alignment with the scope and responsibilities of the role. Required Education and Experience * Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field from an accredited college or university; or equivalent experience. * Minimum of four (4) years of progressive IT experience, including at least two (2) years of experience in a supervisory or management capacity. * Professional certifications in one or more relevant technologies preferred, such as VMware V.C.P., Microsoft, Cisco, CompTIA: A+, Network+, Security+ etc. * Exceptional experience in project and time management methodologies. * Demonstrated technical proficiency and working knowledge in several of the following areas: * Windows Server environments; 2008R2, 2012r2, 2016 * Wireless Technologies Cisco and Xirrus * Networking/Cisco * SharePoint * Information Security Technologies * Email Security * VMware virtualization * Configuring Storage Technologies SAN/NAS * Advanced Active Directory Management * Microsoft Exchange/Office 365 * Strong understanding of information technology systems, processes, and governance frameworks, including security, scalability, and business continuity practices. * Experience managing both on-premises and cloud-based environments. * Proven leadership, project management, with the ability to prioritize multiple initiatives in a fast-paced, dynamic, and service-oriented environment. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: * Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and translate technical concepts into clear, accessible language for non-technical stakeholders. * Exceptional critical reasoning, problem-solving and decision-making skills. * Highly organized with strong time management skills and the ability to balance multiple priorities, projects, and deadlines in a dynamic, fast-paced environment. * Self-motivated and proactive, with the capacity to work both independently and collaboratively to achieve departmental and organizational goals. * Demonstrated professionalism consistent with a service-focused IT environment, including: * Strong attention to detail and accuracy * Data-driven decision-making and analytical mindset * Sound professional judgment and discretion in handling sensitive information * Capability to work effectively under pressure and meet deadlines. * This position requires the ability to work varied shifts and extended hours, including evenings, weekends, and holidays, to meet operational needs. Computer Skills * Advanced proficiency in Microsoft Windows Server environments (2008R2, 2012r2, 2016 ) and Active Directory administration. * Strong working knowledge of Microsoft 365, Exchange, SharePoint, and related productivity and collaboration tools. * Experience with Azure Entra ID and other cloud technologies. * Experience with VMware or comparable virtualization technologies, including configuration, performance monitoring, and troubleshooting. * Proficiency in network management and configuration, including Cisco-based systems, wireless infrastructure, and firewalls. * Familiarity with data storage technologies (SAN/NAS), backup and recovery solutions, and disaster recovery planning. * Knowledge of information security systems, endpoint protection, and cybersecurity frameworks. * Ability to leverage IT management tools and ticketing systems for monitoring, asset management, and workflow tracking. * Proficiency with the ManageEngine Suite of products and services. * Demonstrated ability to build and maintain long-term, trust-based work relationships across all departments. * Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner. * Exhibit a professional appearance. Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * This position will require sitting for extended periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing, operating, and troubleshooting technology equipment. * Occasionally lifting, carrying, moving, pushing, and pulling up to 40 lbs. or more. * Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. * Ability to physically stand, walk, and climb stairs on a consistent basis. * This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. * Vision abilities include close vision, distance vision, and the ability to adjust focus to effectively use mobile devices, and electronic devices such as tablets, iPads, and computer screens. * Ability to work in environments with varying lighting conditions, including both brightly lit and dim lit areas, depending on the operational or performance space setting. * Ability to withstand varying noise levels, including exposure to loud or high noise levels, within performing arts or live events environments. * A candidate must have the physical and mental capacity to effectively perform all essential functions described. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The base annual salary range for this full-time and exempt position is $75,000 - $80,000 plus benefits, including insurance plans as applicable. Our salary ranges are determined by role, level, and scope of responsibilities. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by key factors such as work experience, skills, abilities, and job-related education and training. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: * Creative and collaborative work culture * Competitive compensation * Comprehensive health, dental, and vision insurance plans * Employee Assistance Program- including counseling, wellness programs, and financial support services. * Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. * Generous Paid Time Off Plan * Paid Holidays and Personal Holiday Time * 401(k) retirement savings plan eligibility on your start date with employer match * Employer-paid disability insurance coverage * Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. * Safe and paid parking on-site * Training and career growth opportunities * Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. * Discounts on Starbucks products and merchandise Limitations and Acknowledgments The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing-and increasingly diverse-world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.
    $75k-80k yearly 51d ago

Learn more about senior information technology manager jobs

How much does a senior information technology manager earn in Sunrise Manor, NV?

The average senior information technology manager in Sunrise Manor, NV earns between $95,000 and $180,000 annually. This compares to the national average senior information technology manager range of $98,000 to $179,000.

Average senior information technology manager salary in Sunrise Manor, NV

$131,000
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