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Become A Senior Information Technology Specialist

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Working As A Senior Information Technology Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $84,910

    Average Salary

What Does A Senior Information Technology Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Senior Information Technology Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Information Technology Specialist Career Paths

Senior Information Technology Specialist
Information Technology Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Information Technology Project Manager Information Technology Director Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Business Analyst Information Technology Consultant Data Analyst
Data Manager
6 Yearsyrs
Senior Project Manager Contractor/Consultant Senior Software Engineer
Development Manager
8 Yearsyrs
Information Technology Administrator Lead Technician Technical Support Specialist
Help Desk Manager
6 Yearsyrs
Information Technology Director Business Analyst Senior Programmer Analyst
Information Systems Manager
6 Yearsyrs
Information Technology Manager Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Senior Systems Engineer Systems Administrator
Information Technology Manager
8 Yearsyrs
Senior System Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Information Technology Architect Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Information Technology Project Manager Program Manager Senior Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Project Manager Subject Matter Expert Information Technology Specialist
Senior Network Administrator
6 Yearsyrs
Senior Systems Engineer Project Manager Senior Project Manager
Senior Product Manager
10 Yearsyrs
Senior System Administrator Project Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Business Analyst Senior Systems Analyst
Systems Manager
7 Yearsyrs
Information Technology Administrator Systems Engineer Sales Engineer
Technical Account Manager
7 Yearsyrs
Project Manager General Manager Technician
Technical Manager
7 Yearsyrs
Information Technology Director Chief Technologist Field Service Technician
Technical Services Manager
7 Yearsyrs
Project Manager Information Technology Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Senior Information Technology Specialist
Consultant 5.0%
Programmer 2.8%
Top Careers After Senior Information Technology Specialist
Consultant 7.0%
Manager 2.6%

Do you work as a Senior Information Technology Specialist?

Senior Information Technology Specialist Demographics

Gender

Male

78.4%

Female

19.5%

Unknown

2.1%
Ethnicity

White

56.1%

Hispanic or Latino

14.9%

Black or African American

12.1%

Asian

11.7%

Unknown

5.2%
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Foreign Languages Spoken

Spanish

42.2%

Portuguese

7.8%

German

7.8%

French

7.8%

Russian

6.3%

Arabic

6.3%

Chinese

4.7%

Mandarin

3.1%

Serbian

1.6%

Bosnian

1.6%

Japanese

1.6%

Carrier

1.6%

Hindi

1.6%

Tagalog

1.6%

Dutch

1.6%

Italian

1.6%

Croatian

1.6%
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Senior Information Technology Specialist Education

Schools

University of Phoenix

14.8%

Strayer University

12.3%

University of Maryland - University College

10.6%

George Washington University

8.1%

New York University

4.2%

Michigan State University

3.8%

University of Maryland - College Park

3.8%

Northern Virginia Community College

3.8%

Villanova University

3.4%

University of North Texas

3.4%

Pennsylvania State University

3.4%

Rochester Institute of Technology

3.4%

American InterContinental University

3.4%

University of Houston

3.4%

Western Governors University

3.4%

Colorado Technical University

3.4%

University of the District of Columbia

3.0%

New Jersey Institute of Technology

3.0%

Northeastern University

3.0%

University of South Florida

2.5%
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Majors

Computer Science

19.8%

Business

15.5%

Information Technology

11.0%

Computer Information Systems

10.5%

Management Information Systems

5.9%

Electrical Engineering

5.3%

Computer Networking

4.6%

Information Systems

4.4%

Management

3.4%

Project Management

3.0%

Computer Engineering

2.4%

Criminal Justice

2.0%

Communication

2.0%

Accounting

1.7%

Computer Programming

1.5%

Computer Systems Security

1.5%

General Studies

1.4%

Education

1.4%

Finance

1.4%

Marketing

1.4%
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Degrees

Bachelors

41.8%

Masters

20.8%

Other

19.1%

Associate

10.9%

Certificate

4.5%

Diploma

1.5%

Doctorate

1.3%
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Senior Information Technology Specialist Videos

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Real Senior Information Technology Specialist Salaries

Job Title Company Location Start Date Salary
SR. Principal IT Infrastructure Specialist Symantec Corporation Mountain View, CA Nov 13, 2015 $157,293
SR. IT Infrastructure Specialist Symantec Corporation Mountain View, CA Sep 29, 2016 $145,216
SR. Principal IT Infrastructure Specialist Symantec Corporation Mountain View, CA Feb 23, 2015 $145,000
Senior Principal IT Applications Specialist Veritas Technologies LLC Mountain View, CA Sep 19, 2016 $145,000
Senior IT Technical Specialist Abbott Laboratories Parkersburg, IL Dec 09, 2016 $140,000
SR. Principal IT Infrastructure Specialist Symantec Corporation Mountain View, CA Sep 02, 2015 $140,000
Senior IT Specialist IBM Corporation NC Nov 01, 2016 $130,746 -
$171,344
Senior IT Specialist IBM Corporation NC Jan 11, 2016 $130,746 -
$171,344
Senior IT Specialist IBM Corporation NC Aug 19, 2015 $130,746 -
$171,344
Senior IT Specialist IBM Corporation Middletown, NJ Nov 01, 2016 $130,746 -
$171,344
SR. Principal IT Infrastructure Specialist Symantec Corporation Culver City, CA Jul 24, 2015 $130,000
Senior IT Specialist IBM Corporation San Jose, CA Jun 04, 2015 $109,762 -
$151,812
SR. Specialist II, IT Security Celgene Corporation Summit, NJ Oct 12, 2016 $109,140
Senior IT Applications Specialist Symantec Corporation Mountain View, CA Aug 10, 2015 $108,000
Senior IT Technical Specialist Laboratory Corporation of America Holdings Durham, NC Apr 11, 2016 $107,806 -
$202,544
SR. Information Technology Specialist Bering Straits Information Technology, LLC Kansas City, MO Sep 29, 2016 $107,000 -
$125,000
Senior IT Specialist IBM Corporation Coppell, TX Dec 31, 2015 $105,896
Senior Consulting IT Specialist IBM Corporation Secaucus, NJ Jun 30, 2015 $91,104 -
$151,494
Senior IT Quality Assurance Specialist Local Initiative Health Authority for Los Angeles County Los Angeles, CA Jan 10, 2016 $90,860
Senior Medical Information Technology Specialist Parexel International Billerica, MA Feb 12, 2016 $90,563
Senior IT Specialist IBM Corporation Dublin, OH Feb 24, 2015 $90,214 -
$120,011
Senior IT Specialist The Dayhuff Group LLC Miami, FL Feb 06, 2016 $90,000 -
$100,000
Senior Information Technology Specialist Northern Natural Gas Company Omaha, NE Jul 18, 2016 $90,000
Senior IT Specialist The Dayhuff Group LLC Miami, FL Aug 31, 2015 $90,000 -
$100,000
Senior Specialist, IT Development Frontier Communications Corporation Rochester, NY Jan 11, 2016 $90,000 -
$105,000

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Top Skills for A Senior Information Technology Specialist

  1. Computer
  2. Customer Service
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Maintain asset management of computers, and software inventory including licensing and software renewals.
  • Maintain a professional attitude and appearance providing excellent customer service at all times.
  • Ensured planned and actual software and equipment installation is accomplished in accordance with applicable security policies and procedures.
  • Developed and maintained project plans using Project Workbench for infrastructure upgrades.
  • Lead on assisting in the development of a Web based document management and communication/collaboration project.

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Top 10 Best States for Senior Information Technology Specialists

  1. District of Columbia
  2. California
  3. Washington
  4. North Carolina
  5. Rhode Island
  6. Connecticut
  7. Alaska
  8. Delaware
  9. Colorado
  10. Minnesota
  • (679 jobs)
  • (4,344 jobs)
  • (1,088 jobs)
  • (1,154 jobs)
  • (138 jobs)
  • (421 jobs)
  • (87 jobs)
  • (115 jobs)
  • (788 jobs)
  • (747 jobs)

Top Senior Information Technology Specialist Employers

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Jobs From Top Senior Information Technology Specialist Employers

Senior Information Technology Specialist Videos

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