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Become A Senior Information Technology Specialist

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Working As A Senior Information Technology Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $95,000

    Average Salary

What Does A Senior Information Technology Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Senior Information Technology Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Information Technology Specialist Career Paths

Senior Information Technology Specialist
Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Information Technology Manager Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Senior Systems Engineer Senior Software Engineer Project Manager
Service Delivery Manager
10 Yearsyrs
Senior Systems Engineer Project Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Information Technology Manager
7 Yearsyrs
Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Information Technology Project Manager Estimator Project Manager Production Manager
Technical Manager
7 Yearsyrs
Senior System Administrator
Information Technology Operations Manager
9 Yearsyrs
Senior System Administrator Systems Manager
Information Systems Manager
6 Yearsyrs
Senior System Administrator Information Technology Operations Manager
Information Technology Technical Services Manager
9 Yearsyrs
Manager Production Manager Material Manager
Systems Manager
6 Yearsyrs
Manager Business Development Manager Consultant/Project Manager
Implementation Manager
8 Yearsyrs
Manager Department Manager Support Manager
Technical Services Manager
7 Yearsyrs
Information Technology Architect Solutions Architect Network Manager
Information Technology Systems Manager
8 Yearsyrs
Technical Project Manager Consultant/Project Manager Manager Applications Development
Data Manager
6 Yearsyrs
Information Technology Operations Manager
Service Desk Manager
7 Yearsyrs
Project Leader Senior Business Analyst Information Technology Senior Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Network Manager Help Desk Manager
Incident Manager
9 Yearsyrs
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Do you work as a Senior Information Technology Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Senior Information Technology Specialist
Consultant 5.0%
Programmer 2.7%
Top Careers After Senior Information Technology Specialist
Consultant 6.7%
Manager 2.6%

Do you work as a Senior Information Technology Specialist?

Average Yearly Salary
$95,000
View Detailed Salary Report
$70,000
Min 10%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$127,000
Max 90%
Best Paying Company
Citi
Highest Paying City
Culver City, CA
Highest Paying State
California
Avg Experience Level
4.4 years
How much does a Senior Information Technology Specialist make at top companies?
The national average salary for a Senior Information Technology Specialist in the United States is $95,232 per year or $46 per hour. Those in the bottom 10 percent make under $70,000 a year, and the top 10 percent make over $128,000.

Real Senior Information Technology Specialist Salaries

Job Title Company Location Start Date Salary
SR. Principal IT Infrastructure Specialist Symantec Corporation Mountain View, CA Nov 13, 2015 $157,293
SR. IT Infrastructure Specialist Symantec Corporation Mountain View, CA Sep 29, 2016 $145,216
SR. Principal IT Infrastructure Specialist Symantec Corporation Mountain View, CA Feb 23, 2015 $145,000
Senior Principal IT Applications Specialist Veritas Technologies LLC Mountain View, CA Sep 19, 2016 $145,000
Senior IT Technical Specialist Abbott Laboratories Park City, IL Dec 09, 2016 $140,000
SR. Principal IT Infrastructure Specialist Symantec Corporation Mountain View, CA Sep 02, 2015 $140,000
Senior IT Specialist IBM Corporation NC Aug 19, 2015 $130,746 -
$171,344
Senior IT Specialist IBM Corporation NC Jan 11, 2016 $130,746 -
$171,344
Senior IT Specialist IBM Corporation Middletown, NJ Nov 01, 2016 $130,746 -
$171,344
Senior IT Specialist IBM Corporation NC Nov 01, 2016 $130,746 -
$171,344
Senior IT Specialist-Salesforce CRM Charles River Laboratories, Inc. Wilmington, MA Mar 15, 2016 $130,000
Senior IT Specialist IBM Corporation San Jose, CA Jun 04, 2015 $109,762 -
$151,812
SR. Specialist II, IT Security Celgene Corporation Summit, NJ Oct 12, 2016 $109,140
Senior IT Applications Specialist Symantec Corporation Mountain View, CA Aug 10, 2015 $108,000
Senior IT Technical Specialist Laboratory Corporation of America Holdings Durham, NC Apr 11, 2016 $107,806 -
$202,544
SR. Information Technology Specialist Bering Straits Information Technology, LLC Kansas City, MO Sep 29, 2016 $107,000 -
$125,000
Senior IT Specialist IBM Corporation Coppell, TX Dec 31, 2015 $105,896
Senior Consulting IT Specialist IBM Corporation Secaucus, NJ Jun 30, 2015 $91,104 -
$151,494
Senior IT Quality Assurance Specialist Local Initiative Health Authority for Los Angeles County Los Angeles, CA Jan 10, 2016 $90,860
Senior Medical Information Technology Specialist Parexel International Billerica, MA Feb 12, 2016 $90,563
Senior IT Specialist IBM Corporation Dublin, OH Feb 24, 2015 $90,214 -
$120,011
Senior IT Specialist The Dayhuff Group LLC Miami, FL Feb 06, 2016 $90,000 -
$100,000
Senior Specialist, IT Development Frontier Communications Corporation Rochester, NY Jan 11, 2016 $90,000 -
$105,000
Senior Information Technology Specialist Northern Natural Gas Company Omaha, NE Jul 18, 2016 $90,000
Senior IT Specialist The Dayhuff Group LLC Miami, FL Aug 31, 2015 $90,000 -
$100,000

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Top Skills for A Senior Information Technology Specialist

  1. Computer Hardware
  2. Customer Service
  3. Infrastructure
You can check out examples of real life uses of top skills on resumes here:
  • Maintained and administered computer networks and related computing environments virtual and physical including computer hardware, systems/application software and their configurations.
  • Monitored online chat rooms and web conferences, detecting real-time customer service opportunities and preemptively offering solutions.
  • Developed and maintained project plans using Project Workbench for infrastructure upgrades.
  • Supervised team responsible for determining year-2000 readiness of customer standard operating systems and desktop applications.
  • Configure and administrate Microsoft Servers with DHCP, DNS, WINS, FTP, IIS, Exchange and Active Directory.

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Top 10 Best States for Senior Information Technology Specialists

  1. District of Columbia
  2. California
  3. Washington
  4. North Carolina
  5. Rhode Island
  6. Connecticut
  7. Alaska
  8. Delaware
  9. Colorado
  10. Minnesota
  • (679 jobs)
  • (4,344 jobs)
  • (1,088 jobs)
  • (1,154 jobs)
  • (138 jobs)
  • (421 jobs)
  • (87 jobs)
  • (115 jobs)
  • (788 jobs)
  • (747 jobs)

Senior Information Technology Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,000 Senior Information Technology Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Senior Information Technology Specialist Resume

View Resume Examples

Senior Information Technology Specialist Demographics

Gender

Male

74.1%

Female

18.3%

Unknown

7.6%
Ethnicity

White

56.4%

Hispanic or Latino

14.8%

Black or African American

12.3%

Asian

11.6%

Unknown

4.9%
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Foreign Languages Spoken

Spanish

45.0%

German

8.3%

Portuguese

6.7%

Russian

6.7%

Arabic

6.7%

Chinese

5.0%

French

5.0%

Mandarin

3.3%

Serbian

1.7%

Bosnian

1.7%

Carrier

1.7%

Hindi

1.7%

Tagalog

1.7%

Dutch

1.7%

Italian

1.7%

Croatian

1.7%
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Senior Information Technology Specialist Education

Schools

University of Phoenix

15.5%

Strayer University

12.6%

University of Maryland - University College

12.1%

George Washington University

6.9%

University of Houston

4.6%

University of Maryland - College Park

4.3%

Pennsylvania State University

4.3%

American InterContinental University

3.7%

Colorado Technical University

3.4%

Northern Virginia Community College

3.4%

New York University

3.2%

More Tech Institute

3.2%

Towson University

3.2%

Northeastern University

3.2%

Michigan State University

2.9%

George Mason University

2.9%

San Jose State University

2.9%

Villanova University

2.6%

University of North Texas

2.6%

University of the District of Columbia

2.6%
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Majors

Computer Science

20.5%

Business

15.0%

Information Technology

11.4%

Computer Information Systems

10.1%

Electrical Engineering

5.3%

Management Information Systems

5.2%

Computer Networking

4.3%

Information Systems

4.3%

Computer Engineering

3.3%

Management

3.1%

Project Management

2.8%

Communication

2.0%

Computer Systems Security

1.9%

Accounting

1.9%

Criminal Justice

1.8%

Finance

1.6%

Mathematics

1.5%

Computer Programming

1.4%

Education

1.4%

General Studies

1.3%
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Degrees

Bachelors

42.7%

Masters

22.1%

Other

17.3%

Associate

11.0%

Certificate

4.2%

Doctorate

1.4%

Diploma

1.3%
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