Senior information technology specialist job description

The Sr. Specialist - Information Technology (Regional Service & Support) is responsible for being the sole IT representative stationed in one of our regional offices. The core focus areas: ticketing/KPI/SLA management, first level support of regionally-based topics not covered by other processes, RDC/Store IT support including on-site visits at Stores, on-site IT work for expansion of stores and other properties, asset management, and process improvement. This individual will work collaboratively and in close coordination with headquarters IT departments for execution of IT projects and processes.
What You'll Do
Accountable for on-site inventory of all hardware needed for onboarding, daily operations, projects, etc. Monitoring and tracking recurring regional issues while engaging with HQ support in efforts of improvements and quality control Support grand store openings by following up and providing on-site support Ensuring smooth onboarding of new colleagues into company Participate in necessary Vendor Inventory Management Processes including vendor oversight Organization and assurance of on-site work with internal employees or external partners Additional responsibilities as assigned
What You'll Need

Essential Functions
Accountable for on-site inventory of all hardware needed for onboarding, daily operations, projects, etc. Monitoring and tracking recurring regional issues while engaging with HQ support in efforts of improvements and quality control Support grand store openings by following up and providing on-site support Ensuring smooth onboarding of new colleagues into company Participate in necessary Vendor Inventory Management Processes including vendor oversight Organization and assurance of on-site work with internal employees or external partners Additional responsibilities as assigned
Required Knowledge, Skills, Abilities
Proficiency in Microsoft Office Suite Ability to explain complex IT concepts in simple terms Competency in PC repair, troubleshooting, deployment, and liquidation Understanding of server and networking fundamentals: DNS, DHCP, HTTP(S), SSL, OSI Model, and TCP/IP
Preferred Knowledge, Skills, Abilities
KPI Management Presentation skills, particularly with PowerPoint Experience with ServiceNow ticket management solution Experience with ServiceNow asset management solution JIRA as ticketing/project management solution
Required Education, Certifications/ Licenses, Related Experience
Associate degree in related field 2 years of experience in IT support role In lieu of degree, a combination of education and years of experience in IT Support will meet the education and related experience requirements listed above
Preferred Education, Certifications/ Licenses, Related Experience
ITIL Certification A+, Network+, Security+
Physical Job Requirements
Ability to work a variety of shifts including nights, weekends, and holidays as needed Ability to work in a fast-paced working environment, including the store(s), distribution center(s), warehouse(s), and/or corporate office(s) with the capability to switch job functions/roles quickly Ability to work in situations that involve prolonged sitting, standing, walking, squatting and/or bending more than half the time Ability to maneuver cases of product (lift, move, carry, slide, etc.) up to 50 lbs. and reach above head to heights greater than 10 inches frequently in accordance with safety regulations Ability to operate equipment that requires the constant use of hands/fingers/wrists more than half the time Ability to spend more than half the time viewing computer monitors Ability to identify and distinguish between colors more than half the time
Travel Requirements
This position commutes between stores, regional offices and/or distribution centers up to 25% of the time
What You'll Receive

At Lidl, we know that in order for our people to do their best, they must be at their best. That's why as a company, we offer one of the most generous benefits packages in the industry.

All our Lidl employees are eligible to receive the following benefits:
Medical Dental Vision coverage Paid Holiday & Paid Time Off (PTO) 401k Plan (+ 5% company match and no vesting schedule)
And so much more, visit our benefits page for more details and the latest updates

In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off & Sick Time.

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RequiredPreferredJob Industries
Retail

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What We'll Bring:
This is a position for a candidate in Costa Rica. We are looking for a Senior IT Support Specialist to join our Global Support team. The ideal candidate will drive an engaged, service-oriented culture, love people interactions, and be capable of meeting tight deadlines in a fast-paced environment. You are tech-savvy and have a passion for technology solutions

What You'll Bring:
Key requirements
Associate's or bachelor's degree from an accredited institution in Computer Science or related field or have related work experience Ability to work after hours and/or on weekends when needed

Technical Skills
Technical Desktop Skills required, including previous experience in:Contact Center Support environment Support Ticket systems Knowledge-based SystemsFamiliar working with Incident and Request management Working knowledge of MS Office applications for clients Experience working with senior-level executives Operating Systems (PC, MAC, and AWS extensive knowledge and experience)
Great to have:
Comprehensive understanding of data analysis techniques Maintain Data ReportsBasic Scripting and Programming ExperienceBasic knowledge of Linux/UnixProject Management

Competencies
Excellent communication and writing skills in English and SpanishAbility to work independently and in a team environment Creative problem-solving skills Service first mentality Ability to learn quickly, work well under pressure, and meet tight deadlines Flexible, highly organized, open to feedback with excellent follow-through skills

Impact You'll Make:
The primary responsibility is to support enterprise systems including corporate systems as well as business systems (Salesforce, Oracle, Workday). You will also be focused on the following:
Install, diagnose, repair, maintain, and upgrade corporate End points (laptops, Windows, Mac, and AWS Workspaces) to ensure optimal workstation performance. Test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows.Document user requests and update client trouble tickets with the status of the issue.Communicate effectively with non-IT people within or outside the company and be able to make informed decisions quickly.Develop and deploy solutions for computer-related problems and take action to troubleshoot and resolve issues when they arise.Test new hardware and software and deploy the installation of computers and mobile devices.Coordinate with other teams or specialists to troubleshoot and resolve issues as needed Handle escalations.Train, coach or assist less experienced team members. Work independently within established procedures associated with the specific job function. Create appropriate support documentation and knowledge base in a bid to help all users quickly troubleshoot problems.

TransUnion Job Title

Acquisition Non-Exempt, Acquired Associate

Incumbents demonstrate a breadth of knowledge of IT general controls and application controls with a thorough understanding of SOX.

Ensures IT general controls and application controls over financial reporting are sound and effective to ensure compliance with SOX.

Contributes to the buildout and execution of the SOX IT plan in the identification and assessment of key IT controls for in-scope information systems for testing, documentation and reporting to Senior Management.

Efficiently manages multiple deliverables across various time sensitive deadlines while executing the completion of the test of design and test of operating effectiveness over the internal controls with limited oversight

Is recognized throughout the organization as the IT SOX point of contact across Technology/Business units while actively liaising with partners (e.g., External Audit, Internal Audit, Technology Risk) to assess control elements associated with new or potential projects impacting SOX.

Contributes to and co-leads the execution and delivery of controls & compliance initiatives to evolve IT controls framework, risk management approaches and operational efficiency (e.g., Regulatory Reporting, BIV).

Provides guidance on the integration of IT general controls & application controls into processes and systems to Senior Management.

Effectively collaborates with business & technology stakeholders to identify ways to improve testing efficiency and issue reporting communications.
Actively contributes to the achievement of the IT SOX team goals.

Provides technical advice/guidance to less experienced control & compliance roles, where needed, while actively collaborating as the Subject Matter Expert (SME) internally with SOX C&C teams.

Bachelor's Degree or the equivalent combination of education and experience is required.

Certified Information Systems Auditor (CISA) or an equivalent IT certification is preferred.

7-10 years of experience in IT risk/controls and/or auditing background is required. Experience with GRC software (AuditBoard) or data analytic tools (PowerBI, Alteryx) is preferred. Financial Services industry experience is helpful.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.