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Senior information technology specialist skills for your resume and career
15 senior information technology specialist skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Monitored online chat rooms and web conferences, detecting real-time customer service opportunities and preemptively offering solutions.
- Maintain a professional attitude and appearance providing excellent customer service at all times.
2. Database
A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.
- Manage database normalization, data archival and IT training/review for temporary personnel responsible for digital chart development and outsourced contracts.
- Designed and developed customer address matching application for Metro Market, part of Marketing Platform Database.
3. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Mentor Technical Support Specialists via direct assistance, training opportunities, shadowing, and departmental documentation.
- Provide technical support to non-profit and local government organizations software and hardware.
4. Project Management
- Provided project management expertise for high profile industries / companies while managing cross-functional business units.
- Obtain and review business requirements and project management of application and infrastructure technology initiatives.
5. Lifecycle Management
- Implemented process improvements as well as best practices PC lifecycle management, end-user support, training and print management.
- Participated in Incident Lifecycle Management process to facilitate timely resolutions within SLA's.
6. SR
- Assisted Sr. Level Admin in the deployment and implementation of the new backup system from the old CA Tape backup system.
- Served as permanent team member for Infrastructure's ongoing equipment replacement cycle, participating in their ITIL based SR system.
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Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Developed and implemented dedicated web server based on Linux Enterprise.
- Managed Linux Servers and applications associated with such.
8. Cycle Management
- Issue new PC/laptops to customer within the Desktop Life Cycle management environment and support until end of life.
9. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Customized and tweaked out-of-the-box MDM Suspect Duplicate Processing and extended external Java rules according to the clients' matching requirements.
- Designed and coded reusable software components in Java, reduced implementation and maintenance time on future project releases.
10. SAN
SAN abbreviation for storage area network is a computer network that provides storage access.
- Migrated and consolidated disparate SAN fabrics to a centralized core and implemented virtual fabrics to logically segment production and test environments.
- Provided SAN and Disaster Recovery consulting.
11. SQL Server
- Improved SQL Server performance by instituting a standardized configuration for greater throughput.
- Configured the options for SSRS and fixed connectivity issues between reporting services application and SQL server databases.
12. PC
- Provided support, installation of hardware/software and recommendations on PC platform.
- Maintained system standards; loads and initializes PC software (operating system, networking software, applications software, etc.)
14. Commercial Off-The-Shelf
- Evaluated Oracle WebServer and Commercial off-the-shelf (COTS) products for Defense Personnel Data Model (DPDM).
15. Computer System
- Analyze and troubleshoot computer software products, computer systems, peripheral devices and network connectivity.
- Perform senior operator and systems administrator duties and unit-level maintenance functions on assigned computer systems.
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What skills help Senior Information Technology Specialists find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on senior information technology specialist resumes?
Dale Musser Ph.D.
Associate Teaching Professor, University of Missouri
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.
What hard/technical skills are most important for senior information technology specialists?
David Garaventa
Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CIS, Albertus Magnus College
Going deeper into the subject, technical skills around project management, cloud infrastructure, security, and end-user support bridge across all industries. Having knowledge and skills in these areas will serve IT professionals well, no matter what field or industry they end up in. Again, it is challenging to recommend specific technical skills because the field of IT is so broad.
What soft skills should all senior information technology specialists possess?
Robert Vinaja Ph.D.
Assistant Professor of Computer Information Systems, Texas A&M University San Antonio
-Attention to detail.
-Problem-solving and analytical skills.
What senior information technology specialist skills would you recommend for someone trying to advance their career?
Ranganathan Chandrasekaran
Professor and Director of Graduate Studies, University of Illinois
What type of skills will young senior information technology specialists need?
Peter Dordal Ph.D.
Director for Information Technology, Loyola University Chicago
IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.
Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.
Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.
What technical skills for a senior information technology specialist stand out to employers?
Chirag Parikh Ph.D.
Computer Engineering Chair, Grand Valley State University
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
List of senior information technology specialist skills to add to your resume
The most important skills for a senior information technology specialist resume and required skills for a senior information technology specialist to have include:
- Customer Service
- Database
- Technical Support
- Project Management
- Lifecycle Management
- SR
- Linux
- Cycle Management
- Java
- SAN
- SQL Server
- PC
- SharePoint
- Commercial Off-The-Shelf
- Computer System
- Switches
- Desktop Support
- Network Infrastructure
- OS
- DOD
- Excellent Interpersonal
- Mac
- Management System
- SCCM
- Unix
- DNS
- Windows Server
- VPN
- ITIL
- VMware
- DHCP
- Disaster Recovery
- SOX
- Customer Satisfaction
- VoIP
- JavaScript
- System Administration
- Remedy
- Strong Analytical
- Trouble Tickets
- Software Applications
- SME
- Technical Issues
- HTML
- TCP/IP
- QA
- Technical Assistance
- SDLC
Updated January 8, 2025
