Top Senior Information Technology Specialist Skills

Below we've compiled a list of the most important skills for a Senior Information Technology Specialist. We ranked the top skills based on the percentage of Senior Information Technology Specialist resumes they appeared on. For example, 9.0% of Senior Information Technology Specialist resumes contained Computer Hardware as a skill. Let's find out what skills a Senior Information Technology Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Senior Information Technology Specialist resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Senior Information Technology Specialist jobs:
  • Maintained and administered computer networks and related computing environments virtual and physical including computer hardware, systems/application software and their configurations.
  • Determine research, specify, and arrange procurement and implementation of computer hardware/software requirements for 1600 users.
  • Managed ongoing computer hardware and software issues, including dissemination of unclassified and classified information.
  • Replaced and upgraded computer hardware when life cycle replacement permitted.
  • Researched quality and availability of computer hardware and software.
  • Disassembled and reconstructed computer hardware while performing installations.
  • Perform configuration management for tracking all computer hardware.
  • Provide a full range of technical and troubleshooting support to users in need of assistance with their computer hardware or software.
  • General hardware or software maintenance to keep company servers, computer hardware and software in good working condition as required.
  • Install, test, maintain, troubleshoot and resolve networked and non-networked computer hardware and software.
  • Configured, tested, and was responsible for troubleshooting all types of computer hardware and software.
  • Diagnose, debug and resolve technical computer hardware and software issues across five unique offices.
  • Install, modify, repaired and imaged computer hardware and software using MDT.
  • Support computer hardware, software, mobile devices, and telephone systems.
  • Research and acquire knowledge of computer hardware and software available to users.
  • Provide daily computer hardware and software support for Human Resources department.
  • Test and analyze computer hardware and software malfunctions to resolve problems.
  • Trained end users in maintenance of computer hardware and components.

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2. Customer Service

high Demand
Here's how Customer Service is used in Senior Information Technology Specialist jobs:
  • Monitored online chat rooms and web conferences, detecting real-time customer service opportunities and preemptively offering solutions.
  • Maintain a professional attitude and appearance providing excellent customer service at all times.
  • Designed and developed new web centralism global reservation and customer service system.
  • Earned a reputation for resolving complex issues and providing exceptional customer service.
  • Created and implemented customer service survey for hiring managers on recruitment experience.
  • Provided excellent customer service and responded promptly to customer needs /questions.
  • Handled all customer service follow-up to ensure customer satisfaction.
  • Ensured customer service without comprising policies or procedures.
  • Provide excellent customer service and Technical Support.
  • Achieved high ratings on annual performance reviews for customer service across many countries and cultures, teamwork, and problem-solving ability.
  • Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively.
  • Served as primary contact in providing customer service and technical support to internal partners and vendors with complex issues.
  • Provided customer service to several regions as well as my own when team members where out on leave.
  • Write New and Update previous Knowledge base article to better assist our Customer Service Representatives and the Clients.
  • Received 89% superior customer service rating with 96% completion satisfaction through excellent oral communication.
  • Assisted with higher difficulty calls and trained customer service, level 1 and 2 tech.
  • Develop customer requirements for network systems in order to plan for future customer service issues.
  • Designed map documents and published map services to visualize SSA customer service statistics and trends.
  • Received Peer Recognition Award for excellent customer service work when installing a new patch.
  • Exceed customer service level agreements as well as supporting Executive and upper management issues.

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3. Infrastructure

high Demand
Here's how Infrastructure is used in Senior Information Technology Specialist jobs:
  • Perform high level communication during emergency system unavailability on events affecting Duke Energy's server infrastructure utilizing internal emergency communication tools.
  • Migrated 200 Pharmacology faculty and staff members from external server to Medical School messaging infrastructure; served as project administrator.
  • Functioned with operations team, investigating and ensuring applications and infrastructure in compliance with corporate security and federal regulatory standards.
  • Worked directly with Infrastructure and Application Development teams utilizing Six Sigma methodologies with ITIL-based focus on services and processes.
  • Designed infrastructure components and configurations steps for interactive voice response (IVR) application for Nextel-Sprint telephony support.
  • Lead technical architect for Northern Natural Gas infrastructure monitoring and reporting project utilizing NetIQs Application Manager Software.
  • Provided Infrastructure Systems Engineering and Development Consulting in Information Technology on the IRS Enterprise Modernization Project.
  • Prepared capacity models to predict infrastructure changes with the goal of reducing unplanned capacity related incidents.
  • Reviewed technology infrastructure for clients, proposing enhancements, managing implementation projects, and assessing results.
  • Research technologies to integrate into existing infrastructure and making recommendations to executive management for purchase.
  • Performed internal audits of GxP laboratory systems and associated IT infrastructure, resolving non-conformance items.
  • Reduced costs by consolidating infrastructure servers and integrating mainframe monitoring environment with distributed monitoring environment.
  • Applied technical expertise to the implementation, monitoring and maintenance of network infrastructure assets.
  • Obtain and review business requirements and project management of application and infrastructure technology initiatives.
  • Support business projects integrating SSO capabilities for initiatives requiring new solutions or infrastructure capabilities.
  • Support infrastructure project initiatives such as core product upgrades, deployment/integration of new capabilities/enhancements.
  • Coordinated with outside vendors and organizations for Emergency Medicine Department infrastructure components and services.
  • Execute Business Continuity and Disaster Recovery exercises and participate in IAM infrastructure audits.
  • Developed and implemented processes to manage infrastructure capacity and track changes in capacity.
  • Enhance existing IAM infrastructure automation scripts for effective application integration and monitoring.

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4. Desktop

high Demand
Here's how Desktop is used in Senior Information Technology Specialist jobs:
  • Managed tasks pertaining to Server and Desktop Client as it relates to hardware components including asset management, installation/configuration and troubleshooting.
  • Support environment of 500+ desktop computers/laptops & 100+ servers across multiple sites during business/non-business hours, including weekends remotely.
  • Coordinated risk planning for desktop support, infrastructure recovery, and applications / data recovery for critical business applications.
  • Provided desktop/laptop support on Windows OS for hardware/software problem resolution including network connectivity, software imaging and application installation.
  • Administered associate training to regional facility personnel for repair and assembly of desktop and mobile systems.
  • Coordinated seamless transitions to enhance operating systems and desktop administration for 750+ government employees and contractors.
  • Supervised team responsible for determining year-2000 readiness of customer standard operating systems and desktop applications.
  • Perform installation, configuration, deployment and troubleshooting of desktop computers and peripherals.
  • Worked extensively in Active Directory Administrative Center for user and desktop account management.
  • Managed deployment of new desktops to approximately 300 users in technology refresh.
  • Provided backup system administration, desktop computer support and database management.
  • Installed, troubleshoot, resolved desktop/laptop issues and wireless configuration.
  • Standardized and streamlined updating process for desktop and laptop computers.
  • Perform system/hardware upgrades; develop desktop/laptop software images and standards.
  • Provided a complete enterprise desktop management solution for customers.
  • Built/Designed and deployed laptop/desktop images using Norton Ghost.
  • Utilized Remote Assistance/Desktop to resolve technical issues.
  • Performed supervisory role over Desktop Support admins
  • Provide server administration and desktop support.
  • Support network and desktop configuration.

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5. Active Directory

high Demand
Here's how Active Directory is used in Senior Information Technology Specialist jobs:
  • Provide windows active directory administration support, group policy configuration of file system sharing, including NTFS permissions and security groups.
  • Performed instruments setup for data backup and archival, part11/annex11, user authentication to active directory.
  • Assisted with Active Directory user creation, management and migration and policy creation/management.
  • Configured permissions and security to folder structure using MS Active Directory.
  • Created and maintained end user/computer object accounts in Active Directory.
  • Network management utilizing Active Directory and Group Policy management tools.
  • Administered MS Windows servers utilizing Active Directory.
  • Create and administer Microsoft Active Directory accounts.
  • Manage and administrate Active Directory users.
  • Manage Active Directory to create and implement group policy resources including the creation and deletion of users, groups & printers.
  • Create and maintain all hospital and remote clinic Active Directory accounts, helping minimize transition time for providers and support personnel.
  • Configure and administrate Microsoft Servers with DHCP, DNS, WINS, FTP, IIS, Exchange and Active Directory.
  • Designed Information System Security; reset passwords using Active Directory, troubleshot network connections and handled other related trouble calls.
  • Trained and supervised 4 junior soldiers in duties as systems administrators (Remedy, Active directory, workstation troubleshooting).
  • Implemented new domain controllers while phasing out older domain controllers to bring Active Directory into Native mode.
  • Deployed Active Directory Security information for printers, file sharing, and network access for end users/contractors.
  • Perform services to file servers, blackberry users, LAN/WAN, active directory and exchange accounts.
  • Installed and set up applications on network servers and set up new users through Active Directory.
  • Performed admin tasks like printer queue and user account creation plus Group Policy utilizing Active Directory.
  • Used ADUC to create and manage computer, user and group accounts in Active Directory Environment.

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6. Database

high Demand
Here's how Database is used in Senior Information Technology Specialist jobs:
  • Assisted users with planning, developing and enhancing applications ranging from commercial software to applications involving interrelated modules and databases.
  • Manage database normalization, data archival and IT training/review for temporary personnel responsible for digital chart development and outsourced contracts.
  • Integrate system analysis, software development, database administration, system administration and customer support into the project plan.
  • Created applications that generated PowerPoint presentations in two minutes using data maintained in Excel and Lotus Notes databases.
  • Guide project managers on variety of technical architecture issues, database/application design issues from architectural perspectives.
  • Designed and developed customer address matching application for Metro Market, part of Marketing Platform Database.
  • Assess database performance by developing a protocol for measurements of results and identification of problem areas.
  • Support database performance by monitoring database performance, evaluating and resolving processing and programming problems.
  • Created scripts to analyze replication setup and identify potential problems before promotion to production database.
  • Led database administrator position for maintaining and designing databases that support the Special OperationsPSYOP community.
  • Maintained and followed a change control management policy to seamlessly migrate database changes across environments.
  • Provided database management, coordinated compounds repository operations and supported users internally and remotely.
  • Integrated an automatic upgrade of all our computer systems hardware/software information into this database.
  • Redesigned a Java-based web application as an ASP.NET web application connected to an Oracle database
  • Developed and maintained informational database for documentation of incidents to increase team skills.
  • Participated with global teams to review and modify Database and Database Manager Configurations.
  • Implemented special maintenance strategies such as using database partitioning to reduce maintenance time.
  • Create Standard operating procedures for install/configuration and backup/ restore using FDR database agents.
  • Prepare database for NTSB/federal officials in very secure environment with active participation.
  • Led database administration activities, system design and development of Client/Server applications.

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7. Technical Support

high Demand
Here's how Technical Support is used in Senior Information Technology Specialist jobs:
  • Mentor Technical Support Specialists via direct assistance, training opportunities, shadowing, and departmental documentation.
  • Provide technical support to non-profit and local government organizations software and hardware.
  • Provided Video Teleconference technical support for over 200 employees increasing operational efficiency.
  • Participated in on-call technical support to end users on rotational basis.
  • Developed first contact resolution for technical support dept.
  • Provide technical support to Department of Homeland Security.
  • Provide VIP personal technical support to senior leadership
  • Provided technical support services to Executive Team (CEO, VP's & Directors), office and remote Staff.
  • Managed technical support operations in 6 locations in Texas, in addition to 2 other locations in LA and CA.
  • Provide worldwide support for 350 end users Provide technical support for IT members in China, Taiwan, and Korea.
  • Live technical support during NFL games both in the recording studios, control rooms, and from the sidelines.
  • Perform telephone and on-site technical support, documenting issues, resolving issues when possible, escalating issues when necessary.
  • Communicated clearly all steps taken to third-party vendors or higher technical support in a clear and concise manner.
  • Provided technical support to system end users and on-site users by resolving problems via telephone or site visits.
  • Provided technical support for in house digital media software: SABERBAM and ENPS for live game time reporting.
  • Acted as primary point of contact for faculty and staff for technical support, training, and guidance.
  • Worked with outside vendors and/or manufacturers' technical support personnel as directed to research and resolve problems.
  • Provided technical support to the Test Lead and Test Team during the testing phase of the project.
  • Coordinate the resolution of network hardware, software and applications problems between technical support and customer personnel.
  • Interpreted and directed problems to the appropriate technical support group or dispatched to field service engineer.

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8. PCS

high Demand
Here's how PCS is used in Senior Information Technology Specialist jobs:
  • Completed testing, packaging, and deployment of software to 1000 PCs with 95+% success rate to meet aggressive deadline.
  • Maintained virus scanner updates and Microsoft Service Packs / security updates on all PCs (about 2000 desktops and laptops).
  • Migrated data for and trained 150 Macintosh users for department-wide switch to PCs, well within schedule and budget in 2001.
  • Create custom images for various PC platforms using Norton Ghost Image utility and deploy imaged PCs.
  • Provide high level technical support for printers, fax machines, PCs, and servers.
  • Realized travel cost savings by developing solution to provision training PCs in remote offices.
  • Work with vendors to configure and procure new PCs, equipment, and supplies.
  • Coordinate complex problems between HSBC Buffalo Mainframe systems and Servers, PCs and LAN systems
  • Managed the life cycle of PCs and Laptops and upgraded when required.
  • Upgraded over 280 PCs from Windows XP to Windows 7 Enterprise.
  • Set up PKI encryption on PCs and on shared mailboxes.
  • Managed Remote Control setup for external PCs, servers.
  • Perform staging of PCs to prepare them for deployment.
  • Maintained laptops, printers, and PCs.
  • Repaired Servers, Desktop PCs and Laptops.
  • Prepared more than 300 PCs to work with WINDOWS Domain.
  • Created SLA Agreement for T-Mobile/MetroPCS Atlanta group Created guidelines for Capital Budget for IT Managers to easily complete complex form
  • Analyze PCs for security risks including spyware and virus concerns, and develop immediate resolutions to all concerns.
  • Managed all of the user accounts for internal applications and on site PCs.
  • Redesign Servers, PCs, LAN systems to meet HSBC network standards .

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9. SQL

high Demand
Here's how SQL is used in Senior Information Technology Specialist jobs:
  • Improved SQL Server performance by instituting a standardized configuration for greater throughput.
  • Identified problematic SQL and optimized SQL queries that improved application performance.
  • Developed custom reports using SQL Reporting Services and/or Crystal Reports
  • Implemented high availability strategy using SQL replication.
  • Created data models for data warehousing applications and SQL interfaces for warehouse users to interact with the data.
  • Performed daily hot hits (SQL 2008 update queries) to fix issues with data integrity and processing.
  • Design and Implemented the Data Mart for complex reports and queries using SQL Reporting Services and Analysis Services.
  • Designed and maintained data base (DM) solutions using Oracle-SQL-Excel and Access for financial business customers.
  • Lead troubleshooting efforts to maximize the efficient use of indexes in application SQL and insure continuous improvement.
  • Designed SQL queries and stored procedures to analyze data and evaluate existing and potential billing issues.
  • Design and Development of Reporting Interface to integrate SQL Reporting Services into custom Reporting Portal.
  • Customized SQL Server based client-server program to help facilitate work for the Payments Service Department.
  • Worked closely with DBA team in getting Northern Natural Gas 64 Bit SQL project started.
  • Coordinated efforts with development teams to analyze and optimize table design and SQL query construction.
  • Designed, coded and documented several key Oracle PL/SQL components for the new EIM system.
  • Installed SQL Server 2012 on sand box and implemented and tested SQL Server Always ON.
  • Created process for Beacon Tier3 Support to run scripts in production via SQL stored procedures.
  • Performed various stored procedure testing for large data retrieval using PL/SQL batch process.
  • Created code to collect key metrics on long running SQL statements and tuned.
  • Performed SQL tuning to lower resource utilization and CPU cycles to reduce cost.

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10. Windows XP

high Demand
Here's how Windows XP is used in Senior Information Technology Specialist jobs:
  • Performed troubleshooting and upgraded existing operational environments consisting of Windows Servers 2003 and Workstations operating Windows XP and Windows 7.
  • Acted as Technical Project Manager during successful migrations of Windows XP to bank branches, back offices, and training centers.
  • Managed key IT projects including Windows 2000 Server, Active Directory, Windows XP Pro, and Corporate Anti-Virus implementation.
  • Upgraded over 1,000 computer systems from Windows XP to Vista without any loss of personal data.
  • Managed the upgrade of 90% of the company from Windows XP to Windows 7.
  • Create and maintain corporate images (Windows XP, Windows 7, Windows8).
  • Directed and participated in the migration/deployment of Windows XP, Windows Vista and Windows7.
  • Supported Windows XP machines with some minor work on Windows 2000 Scan Stations.
  • Served as Project Manager on converting all Windows XP machines to Windows 7.
  • Migrated end users from Windows XP using USMT to pull user profile data.
  • Provide day to day support for the Windows XP end users.
  • Assist with international upgrade from Windows XP to Windows 7.
  • Experience with installation Windows Server 2003, Windows XP.
  • Conducted Windows XP migration/refresh to Windows 7.
  • Provide support for Windows XP/2000/2003, AD, HP PC hardware, and LAN/WAN connectivity issues.
  • Use numerous Operating Systems; Windows XP, 7, 8 and MAC OS.
  • Executed Windows XP to Windows 7 companywide migration project for 1200 workstations/laptops allowing access to the greater variety of engineering software.
  • Migrate PC from windows XP to windows 7 Setup projectors, smartboards and video conferencing equipment.

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11. Trouble Tickets

high Demand
Here's how Trouble Tickets is used in Senior Information Technology Specialist jobs:
  • Perform weekly and monthly release management activities for deployments of trouble tickets and the delivery of the code into production.
  • Track, resolve, and document trouble tickets in Remedy with an average resolution time of under 60 minutes.
  • Support activities include resolving Type 1 and Type 2 trouble tickets, peer review, and documentation.
  • Responded to user service requests and escalated trouble tickets, swiftly resolving issues and closing tickets.
  • Used Remedy Action Request System (ARS) to track service and trouble tickets.
  • Utilized Remedy and ESP ticket tracking systems in order to manage trouble tickets.
  • Utilized Remedy to answer and submit trouble tickets for 1,500 end-users.
  • Utilize Remedy system to make log entries and place trouble tickets.
  • Resolve and document trouble tickets using OTRS ticketing system.
  • Create and update Remedy tickets dealing with trouble tickets.
  • Managed and delegated BMC Remedy and HEAT trouble tickets.
  • Fulfilled 6,521 trouble tickets for FY 2017.

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12. Setup

high Demand
Here's how Setup is used in Senior Information Technology Specialist jobs:
  • Managed Audio/Video setup for large company meetings.
  • Provide support/setup of Training Lab environment.
  • Configure, Secure, Maintain in-house wireless setups using Wireless B, G, Pre-N, N1 Routers and DSL Routers.
  • Update inventory document; deploy zero-client to the user; and physically setup and connect the zero-client to the network.
  • Led the configuration, setup and maintenance of the Battalion's tactical network in Southwest Asia on two occasions.
  • Traveled to remote events & setup WAN networks via switches, Cisco ASA clients and Pelican fiber lines.
  • Manage workstation setups for new users, conduct orientations and training per IT standard operating procedures.
  • Manage development of network structure and implement the complete setup project for K-6th grade facility.
  • Support audio, visual, computer technology setups for local and remote meetings and conferences
  • Designed and installed the initial setup and maintenance of the project s test LPAR.
  • Provided hardware and software setup and installation services to VIPs, end-users and clients.
  • Aided other offices in the region with network and server setup and maintenance.
  • Supported setup and troubleshooting of Windows Mobile, iPhone and Blackberry devices.
  • Managed the initial setup and maintenance of the project s test environment.
  • Manage PC setup and deployment for new employees, and also refresh.
  • Install, setup, configure and troubleshoot various types of software.
  • Provide setup assistance for PC projector equipment or other IT-related equipment.
  • Provide VTC, Audio Visual and Telephone equipment support and setup.
  • Led 3 resources during disaster recovery setup at American Express.
  • Work with Hardware support to perform hardware builds and setups.

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13. VPN

high Demand
Here's how VPN is used in Senior Information Technology Specialist jobs:
  • Trouble shooting VPN client and connections to verify that the correct profiles were loaded to user s profile to access network.
  • Supported Customer Applications through the security boundary including modifying access lists, firewalls, VPN configuration, routing, and DNS.
  • Saved $5K per month, replacing fractional T-1 circuits at 5 different buildings by implementing DSL service with VPN.
  • Saved over $42,000 annually by replacing existing network connections in smaller remote offices with a DSL and VPN solution.
  • Supported remote users using Cisco or Juniper VPN Client including installing the certificates and configuring the client software.
  • Provided account administration, LAN/WAN support, VPN, peripheral support, and application support for clients nationwide.
  • Use of VPN/ERAP to log in from home via company provided laptop when on-call to resolve P1/P2 Tickets.
  • Managed change controls and security devices (IPS, VPN, Firewall, etc.).
  • Set up and configured Routing and Remote Access servers to provide secure VPN access for clients.
  • Provide 24/7 IT services, on call troubleshooting and VPN services to employees and clients.
  • Implemented Cisco VPN and Wireless to use Windows Radius server for all remote offices.
  • Install and configure VPN/RAS accounts on user notebooks using Cisco VPN solutions.
  • Configure and provide support for Cisco VPN and RSA VPN solutions.
  • Configure and distribute VPN Laptops to Government and Contractors Officials.
  • Reset RSA tokens and unlock accounts for VPN access.
  • Maintain, and troubleshoot VPN clients and equipment.
  • Network Drop Configuration and VPN account management.
  • Set up VPN connections for approx.
  • Support of VPN and remote users.
  • Support for Microsoft On-Line Services, VPN, VNC, RDC.

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14. Email

high Demand
Here's how Email is used in Senior Information Technology Specialist jobs:
  • Administered all internal company services from email and cloud document storage to physical security systems.
  • Maintain and monitor 6 Lotus Domino servers performing various roles (Email/web/application/administration/Blackberry).
  • Created email notification alerts for defect tracking
  • Maintain Active Directory, manage/add/delete user accounts, create email accounts, and set up BlackBerry devices/accounts and other PDA's.
  • Integrate hardware into existing LAN environments by establishing network file share access and the configuration of email and print server connectivity.
  • Configure user mobile devices to ensure they can connect on the office wireless as well as configure their email.
  • Performed Active Directory functions (creating users, creating OU's, granting email access to the users).
  • Connect client workstations to the network and coordinate maintenance and upgrades of applications, database and email servers.
  • Support and maintain user account information including rights, security, email distribution and systems groups' access.
  • Responded to requests for technical assistance by phone, email and/or using a help desk management system.
  • Maintained email servers, archived files, and resolved issues with printers, networks, and workstations.
  • Migrated 300 accounts between legacy IMAP email/calendar servers, Microsoft Exchange, and Google Apps for Educations.
  • Created/managed accounts, distribution lists organizational units, email migration, ExMerge, and mail recovery.
  • Support for roughly 3000 users for email, database access, web-access, and designer access.
  • Respond to end-user requests for assistance with exchange services for their email, calendars and archives.
  • Administered AD accounts, servers, file shares, phone system, cell phones and email.
  • Planned and implemented server migrations, network design, email migration, and SSL VPN solutions.
  • Created user accounts, emails addresses, distribution lists, GPO's, and security groups.
  • Programmed all printers to the network including all folder, email, and faxing capabilities.
  • Created several Report Manager reports with MS SQL and configured for auto-delivery via email.

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15. Test Cases

average Demand
Here's how Test Cases is used in Senior Information Technology Specialist jobs:
  • Lead role in maintaining/obtaining test cases for QA process for outsourcing project for roughly two dozen applications/servers affected by the outsourcing.
  • Developed baseline control test cases for new applications that reduced the time required to complete user acceptance testing by 50%.
  • Create step-by-step manual test cases, procedures and use cases using the TestLink as test management tool.
  • Developed test plans, test scenarios and test cases for the applications.
  • Develop End user test scripts with use cases and test cases.
  • Helped create test packages and test cases to increase coverage.
  • Created Unit test cases and executed them.
  • Worked with QA team to create test cases.
  • Created Use Test Cases and Requirements Traceability Verification.
  • Developed CATT/eCATT (Computer Aided Test Tool) test cases and currently train and support colleagues as resident expert.
  • Developed the JUnit Test cases for DAO's and Business Objects, Business Commands.

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16. Information Technology

average Demand
Here's how Information Technology is used in Senior Information Technology Specialist jobs:
  • Provided information technology risk analysis information that included severity, probability and risk level as well as any planned risk mitigation.
  • Create and maintain information technology project plan, managing all phases of software development process from requirements gathering through application release.
  • Trained and supervised eight IT specialists in information technology support operations; training resulted in several successful communication exercises.
  • Supervised over 200 military federal and contract instructor/writer and direct support personnel engaged in Information Technology Specialist instructional training.
  • Facilitate the Information Technology Division's activity based cost reporting and report the monthly progress to agency management.
  • Provided technical expertise and guidance on information management/information technology acquisition guidelines for hardware, software and services.
  • Managed a team of specialists in education, information technology, and instructional media development.
  • Provided highly technical and specialized guidance, and solution to complex Information Technology problems.
  • Supervised a staff of Information Technology professionals ensuring responsiveness to current and future needs.
  • Assist IT director in managing daily operations of all information technology systems.
  • Determined the technical solutions that best satisfies the information technology requirements.
  • Procure information technology hardware and software for local and international offices.
  • Developed and managed policies and procedures for Information Technology department.
  • Summit Academy Management - Information Technology Division.
  • Configure and deployment of Information Technology resources.
  • Maintain all Information Technology related inventories.
  • Participate in Information Technology projects.
  • Hired to create a global IT User Awareness program and the first trainer hired to the Information Technology team.
  • Maximized expertise in instructional design, problem solving, analysis, training, delivery, and information technology.
  • Administered and managed information technology (IT) projects for major mission issues of broad impact.

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17. Unix

average Demand
Here's how Unix is used in Senior Information Technology Specialist jobs:
  • Administered Y2K testing network in a NT/NetWare/Unix network environment.
  • Developed and implemented a UNIX 101 education class allowing non-UNIX administrators to become familiar with UNIX commands and terminology.
  • Assist in hardware, software and network troubleshooting for various warehouse systems (both Windows and UNIX based).
  • Provided back up coverage to UNIX system administrators on Tru-64, HP, and Sun SCO Unix platforms.
  • Monitored over 200 computer servers and 80 applications including Microsoft Office, Windows Operating System and UNIX applications.
  • Served as Unix Subject Matter Expert and Unix Project Manager for data-center relocation for a major retailer.
  • Designed and maintained MVS and UNIX application interfaces and processes for large commercial and industrial customers.
  • Managed user account access to UNIX and Windows based network through native Window and UNIX tool.
  • Performed all levels of administration for Stratus VOS, UNIX, and Microsoft systems corporate wide.
  • Hardened and secured UNIX servers as well as monitor security reports and audit logs.
  • Increased productivity by developing Unix Shell scripts and Perl scripts to automate manual processes.
  • Provided sales support and marketing for IBM UNIX servers for west coast territory.
  • Installed and configured DHCP Client/Servers for WIN 2003, and UNIX networks.
  • Served as project leader converting UNIX production servers to Windows 2k server.
  • Performed System / Network Administration activities on UNIX systems, Windows.
  • Developed UNIX shell script to perform backlog cleanup and fixing job.
  • Created scripts for UNIX and Windows that automated manual processes.
  • Access administration on both WIN and UNIX platforms.
  • Performed UNIX system administration and shell programming.
  • Acted as mentor to other UNIX administrators.

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18. Vmware

average Demand
Here's how Vmware is used in Senior Information Technology Specialist jobs:
  • Implemented the use of VMware on developer's workstation eliminating 2 development servers and achieving a cost savings of $120K.
  • Design, monitor, administer, and Troubleshoot VMware installations.
  • Flow leveraged VMware PERL API and OOTB integration.
  • Installed and managed VMWare and Hyper-V systems.
  • Administrated the VMware ESX Environment.
  • Implemented a virtual environment from VMWare ESX which supported secure remote interagency operations.
  • Developed flow to automate graceful power-down and power-up of VMware ESXi guests, reducing power-down/power-up time by 40%.
  • Manage and own a variety of other enterprise systems including RSA, Mimecast, and a VMWare environment.
  • Assisted with VMWare Esxi 5.1/5.5 Administration, template creation, cloning, VM configurations.
  • Administered VMware vSphere software to build and maintain a virtual server environment.
  • Maintained and supported fully virtual environment using VMWare vSphere and Horizon.
  • Use VMware vSphere client exclusively for all needed server access.
  • Implemented and maintain Veeam Backup for VMWare 5.5 environment.
  • Perform analysis and systems design for a variety of applications including VMWare ESXi, Vcenter Server, and Windows Server.
  • Leveraged VMware, vRanger, and EMC Data Domain to create a comprehensive disaster recovery workflow.
  • Utilized VMware virtual consolidated backup (VCB) to integrate with Commvault Simpana backup system.
  • Provide support for creation of Virtual appliances on Windows/Redhat/SUSE, KVM/VMware hypervisors, IBM cloud offerings PureFlex/SmartCloud Entry/IBM System Director VMControl.
  • Plan, manage, monitor, and troubleshoot SWRMC's VMware ESXi/vCenter virtual datacenter environment.

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19. Project Management

average Demand
Here's how Project Management is used in Senior Information Technology Specialist jobs:
  • Provided project management expertise for high profile industries / companies while managing cross-functional business units.
  • Administered change/project management related to the 25+ server upgrades and software installation.
  • Project management, product evaluations, system management and software distribution.
  • Monitored and reported on execution of test status to project management.
  • Provide project management coordination, contract and vendor management.
  • Launched project management business and system process improvements opportunities.
  • Deliver customer consulting and project management services.
  • Performed requirements analysis, design, resource management of company and contract employees, project management functions and business controls compliance.
  • Project management; assigned tasks and provided leadership for major projects impacting system wide resources and encompassing different technologies and teams.
  • Performed worldwide project management serving as the mainframe tower for MVS & VM for the divestiture of a company division.
  • Employed as a technical consultant providing project management, integration services, and e-business solutions to public sector clients.
  • Awarded promotion to Technical Lead on the basis of performance, initiative, and efficiency with large-scale project management.
  • Project management - strategic planning with deployment, upgrade, selection, and purchase of client systems.
  • Managed Project Management Office processes that were kept 100% current for IT technical team use.
  • Supervised multiple IT teams for 1AD and Fort Bliss Headquarters including staff and project management.
  • Order processing, project management, software maintenance agreements, year-end processing, etc.
  • Exercise sound project management practices and continuously brief management throughout the project life cycle.
  • Inventory Equipment, IT Policies, Training Environments, Migration Project Management.
  • Serve as business analyst and project management coach, as needed.
  • Project management includes: Hardware and software purchasing and licensing issues.

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20. Linux

average Demand
Here's how Linux is used in Senior Information Technology Specialist jobs:
  • Developed and implemented dedicated web server based on Linux Enterprise.
  • Managed Linux Servers and applications associated with such.
  • Support and administration of Unix/Linux servers (installation of Apache, Samba, CUPS, WebDAV and other applications).
  • Configured, deployed, and managed Windows, Linux, and Mac OS X desktops, laptops, and servers.
  • Perform and publish several major benchmarks for Oracle E-Business Suite Release 12 under Linux platforms on IBM system x.
  • Participated in a two member team to support and maintain z/VM and the z/Linux guests running under VM.
  • Establish connections from Linux Servers to SQL databases using Perl, DBI, and ODBC.
  • Racked servers; installed and configured operating systems (Windows, Linux, ESX).
  • Manage associated Windows servers and Linux based VoIP servers including performing all maintenance and patching.
  • Fill functional gap by assuming roles of Linux Administrator and SQL DBA.
  • Acted as division-wide expert on RH Linux/UNIX administration, networking and security.
  • Hardened servers per Microsoft and Linux (CentOS/RHEL) best practices.
  • Implemented first company Linux workstations using Red Hat Operating systems.
  • Build Microsoft personal computers and Linux Thin Client Machines.
  • Support network issues on Linux/Windows/Mac platforms.
  • Install and support RedHat Linux;.
  • Served as Principal IT Technical Sales Specialist/Engineer supporting Lotus and Websphere applications in an OpenSource and Linux O/S software group.
  • Managed Windows Servers 2003, MS Exchange 2003 and Linux server hosting EDI, Everest, IIS and Active Directory.
  • Provided IT administrative support of desktops (NT [ ] Workstations) and NT, UNIX and Linux Servers.
  • Worked with the Engineering and software team by utilized CfEngine for Automated Redhat Linux Platform task and Patch Distribution

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21. Recovery Procedures

average Demand
Here's how Recovery Procedures is used in Senior Information Technology Specialist jobs:
  • Participate in Disaster Recovery procedures.
  • Assisted users with backup and recovery procedures to ensure full system recovery.
  • Re-organized and documented all technology documentation and SOP's including disaster recovery procedures, backup procedures, and EDI processing.
  • Initiate disaster recovery procedures for business and residential clients, diagnose and recover data from damaged and/or infected drives.
  • Restructured MIS department and established best practices security, systems redundancy, backup and disaster recovery procedures 6.
  • Helped upgrades/updates on security, change management, and disaster recovery procedures per recommendations of ITIL.

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22. Hardware Issues

average Demand
Here's how Hardware Issues is used in Senior Information Technology Specialist jobs:
  • Provided technical help desk support for all users, fault analysis, complex problem resolution for software and hardware issues.
  • Create and resolve service request for software/ Hardware issues.
  • Assist end users with the home Network hardware issues.
  • Job duties included: Troubleshoot all software and hardware issues as first and secondary responder.
  • Resolved advanced questions/incidents and troubleshot applications/ hardware issues during live phone conversations or through email requests.
  • Installed home and professional media systems * Advised clients on suitable technologies for respected needs * Recognized hardware issues and provided solution

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23. Helpdesk

average Demand
Here's how Helpdesk is used in Senior Information Technology Specialist jobs:
  • Provided continuing technical oversight as Helpdesk/Work Desk senior technical point-of-contact.
  • Administered Resolve-it helpdesk software and provided training for users.
  • Handled escalated helpdesk calls and provided exceptional customer service.
  • Established guidelines and procedures for Helpdesk operations.
  • Created technical documentations for Helpdesk technicians.
  • Responded to incoming helpdesk calls and tickets from local and remote users; created, prioritized and resolved using BMC Remedy.
  • Streamlined Helpdesk operations by automating trouble ticket system through Microsoft SharePoint 2010 which increased trouble ticket resolutions by 50 percent.
  • Supported FEMA Headquarters IT Service Center Helpdesk to alleviate IT problems and enabled FEMA staff to perform their mission.
  • Standardized and scripted file and print server permissions for helpdesk staff on 56 Windows 2000 servers distributed nationally.
  • Team Leader in planning, configuring and maintaining helpdesk and server operations in a tactical mobile network environment.
  • Installed and configured Spice Works helpdesk ticketing system for use in the hospital IT and Maintenance departments.
  • Perform Tier I and Tier II helpdesk computer support for Windows 7/8/10 via phone or in person.
  • Collaborated with ARIBA Helpdesk to maintain IT vendor catalogs on company's ARIBA Buyer landing page.
  • Front line helpdesk support, train staff at various levels including technical and end user documentation.
  • Respond to Corporate Helpdesk for technical support to all users of four sites via remote access.
  • Monitor and respond quickly and effectively to high priority incidents and requests received from helpdesk.
  • Provided direction and support on hardware and account provisioning process to engineering and helpdesk teams.
  • Manage all level 2-3 Hardware-Software related support calls for over using Helpdesk ticket system.
  • Coordinate and carry out customer service calls using Remedy & Front Range Helpdesk software.
  • Coordinate, resolve and track an average 10 daily helpdesk tickets using ZenDesk.

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24. Voip

average Demand
Here's how Voip is used in Senior Information Technology Specialist jobs:
  • Provided VOIP phone support utilizing troubleshoot methodology and third party vendors for resolution.
  • Migrated organization's analog telephone system to an outsourced modern VoIP-based system.
  • Add and remove users from VoIP Network, configure and implement new routing plans for additional phone lines.
  • Selected and managed deployment of an enterprise-wide VoIP phone system to support the organization's communications needs.
  • Managed six consolidation office moves including installation of racks, servers, switches and VOIP phones.
  • Maintained and troubleshot Cisco 7200 routers, Cisco 6500 switches, and Cisco AS5300 VOIP gateways.
  • Installed Cisco Servers and switches for VOIP phones for 2000 users in eight different offices.
  • Worked to design and implement computer networks for various clients including wireless and VOIP.
  • Provide support for the VoIP phone system using Microsoft UC and Skype for Business.
  • Configured Call Manager Express on SNAP System adding VOIP Phones for units supported.
  • Network Support- monitor LAN, WAN, WiFi, and VoIP networks.
  • Maintain CCWV phone and VoIP phone systems as necessary and appropriate.
  • Configured, managed and maintained standalone guest LAN and VOIP network.
  • Designed and implemented the City of Lenoir CISCO VOIP project.
  • Installed and maintenance of UCC Cisco VoIP phone system.
  • Assigned Cisco VoIP phones to the Call Manager.
  • Led initial DoD VoIP Pilot implemented in Europe.
  • Maintain the company's VoIP phone system.
  • Fronted Cisco VoIP solution for remote offices.
  • Configured 7961, 7965, and 7975 VoIP phones.

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25. OS

average Demand
Here's how OS is used in Senior Information Technology Specialist jobs:
  • Researched and tested recommendations, implementation and documentation of security products, security postures, defenses and attacks against social engineering.
  • Identified and implemented several low-cost, high-business-impact solutions that leveraged existing application structure to provide added value to the business.
  • Developed and presented feasibility studies, which include analyses of customer requirements and cost/benefit comparisons, to support problem alternatives.
  • Designed and implemented a coupon redemption system for an online retailer using Microsoft technologies increasing online traffic and revenue.
  • Guaranteed next-day service availability by performing IT system changes, post-change validation, and functional server and application verification.
  • Established relationships with various distributors and dealers, positive customer support and maintenance directly affected consistent growth in sales.
  • Post implementation monitoring of software and manufacturing system to identified and/or prevent issues to ensure efficiency of the operation.
  • Developed scenarios and use cases for business process management, records management, and enterprise content management proof-of-concepts.
  • Possess a successful track record of development of process improvement methods across various departments within multiple government agencies.
  • Configured test lab for evaluation of software using of various open source operating systems and Microsoft operating systems.
  • Worked with penetration testing including network, host and social attacks to determine technical and operational vulnerabilities.
  • Sustain applications management systems, tools, and repositories for efficient certification and distribution of USN applications.
  • Resolved problems by using systematic troubleshooting approaches and appropriate technical documentation, diagnostic and maintenance procedures.
  • Developed and maintained positive customer relationships with key clients from major hospitals and medical facilities.
  • Developed and fostered strong trust-based relationships with customer and team members from other company divisions.
  • Possess advanced knowledge of Microsoft computing environments including a thorough understanding of client/server environments.
  • Rightsized RightFax environment, reducing hardware and telecommunications costs without impacting availability or redundancy.
  • Performed diagnostic procedures on hardware to determine failing components and replace as necessary.
  • Created and presented successful technical proposals to customers and prepared Statements of Work.
  • Maintained satisfactory security and business controls audit posture by adhering to patch-management processes.

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26. Sharepoint

average Demand
Here's how Sharepoint is used in Senior Information Technology Specialist jobs:
  • Redesigned InfoPath web application to integrate SharePoint security and provisioned conditional logic to enable roles based access to SharePoint data.
  • Elevated campus-wide efficiency and enabled greater collaboration between business units by championing the enterprise-wide technical upgrade to Microsoft SharePoint 2007.
  • Trained four subordinate battalion IT shops on SharePoint administration; effectively quadrupled the number of SharePoint administrators in the brigade.
  • Implemented secondary authentication module to HR SharePoint Portal using the PING infrastructure to protect employee related private information.
  • Document help desk tickets/resolutions, and provide overall assistance in daily administration using our SharePoint Intranet site.
  • Support included structuring and organizing SharePoint list, libraries and metadata.
  • Developed internal ticketing system and tracker via SharePoint.
  • Demonstrated leadership in data systems design and established the collaboration software, SharePoint, as the baseline within the Federal Highway.
  • Created Sites through SharePoint for incoming departments that provided a central location for department personnel to gather and share information.
  • Migrated a complex Lotus Notes database to a SharePoint site to house the Lean Certification training and documentation material.
  • Developed quick reference guides to enable team members and administrators to support changes made to SharePoint web applications.
  • Implemented a SharePoint Portal for Abbott Nutrition which included the mobile connector and served about 10,000 internal customers.
  • Assisted in designing AD security structure models, regarding a city-wide SharePoint development project and website refresh.
  • Maintained Active Directory and Active Roles Server (ARS) accounts and provided some SharePoint site management.
  • Trained junior team members on the basics of creating and customizing HTML forms using SharePoint Designer.
  • Provided Content Management Support for internal SharePoint sites, organizational public web & social media sites.
  • Administered an internal SharePoint portal and external facing customer SharePoint collaboration site built in MOSS 2007.
  • Developed MS Access database solutions, publishing them to MS SharePoint solutions for Web-Based access.
  • Developed custom solutions for SharePoint 2007 including custom applications, web parts, app.
  • Tasked with migrating SharePoint 2007, Exchange 2007 to SharePoint 2010 and Exchange 2010.

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27. Suite

average Demand
Here's how Suite is used in Senior Information Technology Specialist jobs:
  • Leveraged AppSense Management Suite to simplify, streamline, and add flexibility to infrastructure administration and expansion.
  • Created, tested, and deployed device and documentation for full UC suite to iPhone, iPad, and Android Devices.
  • Designed and implemented software solutions to meet client business needs utilizing IBM WebSphere Commerce suite and non-IBM development tools.
  • Managed lab of physical and virtual servers used by the EP development team in support of the EP Suite.
  • Provide primary support for applications such as Microsoft Office Suite, Email applications (Exchange 2007 and 2010).
  • Updated existing DB2 data model entities, attributes, and relationships in KnowledgeWare's suite of modeling tools.
  • Provided Oracle E-Business suite (EBS) Business and Application Processing technology solutions in 11.x and R12 versions.
  • Managed AT&T's Mainframe Suite of Batch Automation software to 100% availability since 2007.
  • Worked closely with business analysts to re-factor and validate logic use in the Reinsurance suite of reports.
  • Installed and troubleshot Microsoft Office Suite, GPS, FAA, and Arrow branded system critical applications.
  • Support and troubleshoot Microsoft office suite and Outlook on both Mac and PC operating systems.
  • Served as Lead Application Deployment Specialist for the ITE utilizing the Oracle Application Server Suite.
  • Involved in Web services testing including the creation of Test Suites using Soap UI tool.
  • Support all Windows Suite Applications (Word, Excel, PowerPoint, and Outlook).
  • Evaluate and recommend infrastructure tools to meet documented requirements that will complement the existing suite.
  • Create and maintain Purchase Requisitions for IT Department using SAP and Microsoft Office Suite.
  • Manage, arrange, test and set up Video Teleconferencing suite for executive leadership.
  • Master varied computer programs; Microsoft Office Suite, Front Page, Adobe
  • Assisted user's with full suite of Microsoft and Hyperion products.
  • Created both container test case suites and non-container test case suites.

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28. Assurance

average Demand
Here's how Assurance is used in Senior Information Technology Specialist jobs:
  • Elicited requirements for the development and implementation of customer requests ensuring compliance with T-Mobile quality assurance standards.
  • Supported quality assurance engineers through software testing: bug regression and verification of security processes and compliance.
  • Implemented quality assurance application, facilitating tracking of defects and assisting in root cause analysis.
  • Maintain strict compliance with government information security assurance policies, procedures and practices.
  • Instructed end-users in technical security, information assurance vulnerabilities and help desk protocol.
  • Manage and develop compliance assurance projects; implement risk-based compliance monitoring oversight.
  • Verified construction detail documentation conformed to quality assurance and best practice standards.
  • Directed quality assurance efforts to maximize desired result and minimize adverse effect.
  • Developed test plans to ensure technical assurance of developers desired affected.
  • Audit Support Provide audit support for IT systems used in drug development, manufacturing, quality control, and quality assurance.
  • Performed Information Assurance/Security in accordance to guidelines and best business practices outlined in the NIST SP 800-53 and AR 25-2.
  • Monitored the performance of assigned personnel in meeting the required Service Levels via Quality Assurance (QA) evaluation process.
  • Relocated to R & D headquarters in Irvine, CA to oversee IT, Customer Support and Quality Assurance.
  • Ensured all systems were patched and compliant with all Information Assurance Vulnerability Alerts according to DOD regulations and policies.
  • Manage and track the annual Information Assurance (IA) compliance training and certification for over 7,000 users.
  • Created asset tracking database and quality assurance systems to organize assets, reduce time, locate assets.
  • Identified and assessed Information Assurance Vulnerability Alert (IAVA) patches for relevance and apply as required.
  • Create and implement a new training program to make sure all employees were trained in information assurance.
  • Established Standard Operating Procedures (SOP) and trained users in Information Assurance (IA) policies.
  • Generate System Acceptance Test Plans detailing the activities executed during Systems Assurance Testing (SAT).

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29. User Accounts

average Demand
Here's how User Accounts is used in Senior Information Technology Specialist jobs:
  • Tasked with maintaining user accounts and workstations by conducting daily system checks to ensure minimal downtime in network accessibility.
  • Configured multiple Microsoft Outlook user accounts using archived files imported/exported from Legacy workstations to NMCI clients.
  • Directed account management process, generating all new user accounts for organization's E-Collaboration center.
  • Administer user accounts utilizing CA Active Directory software.
  • Handled Level III tier support requests, managed user accounts, network printing, and supported network client and application software.
  • Configured user accounts in AVAYA IP Office Manager and provide support for any issues related to VoIP or Digital desk phones.
  • Created user accounts and access requirements as needed to ensure users have access to technology appropriate for their job responsibilities.
  • Create, modify, and delete user accounts through AD, maintain and update network access forms for users.
  • Designed and implemented group policy on Medical School's Windows Domain; managed over 3000 Active Directory user accounts.
  • Applied the use of Active Directory tools in order to maintain over 300 user accounts on a daily basis.
  • Performed upgrade, patching, migration, and conversion; held responsibility for managing user accounts and permissions.
  • Created, modified and deleted user accounts, assigned trustee rights and administered security rights using Active Directory.
  • Create new / change/ delete user accounts/security groups and provide security rights to users in Active Directory.
  • Add, remove, disable user accounts and create local policy and groups within active directory.
  • Created and enabled/disabled end user accounts (Active Directory, EMR, e-mail, etc.)
  • Administered Microsoft domain services including AD, GPO, User Accounts, Shares, etc.
  • Use MS Excel to update and track accountability of user accounts and computer accounts information.
  • Created user accounts via Active Directory and setup Fold Redirection and mapped shared network drives.
  • Managed over 2,000 user accounts, 1000 computers and 100 groups in Active Directory.
  • Managed, unlocked, and updated user accounts and groups in Active Directory.

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30. DB2

low Demand
Here's how DB2 is used in Senior Information Technology Specialist jobs:
  • Designed, developed and delivered IBM's DB2-based Information Warehouse interfaces between a legacy Personnel system and PeopleSoft modules.
  • Developed DB2 databases and created indexes for optimal database performance.
  • Administered DB2 Universal Database servers.
  • Directed a team of systems analysts during analysis, coding, testing and implementation of three COBOL / CICS DB2 applications.
  • Led team in designing and coding CICS / COBOL II programs utilizing VSAM Services, and DB2 database management systems.
  • Installed CA/Platinum software Info Refiner and Info Transport and Data Shopper to aid in DB2 data conversion to Oracle8i.
  • Used DB2 Command Center to create and test SQL queries to select and update learning records in DB2.
  • Prepared the solution design for upgrade of IMS DB/DC and DB2 databases and COBOL and PL/1 application software.
  • Supported and developed internal audit functions and Trust Fund recovery systems using ALC and DB2.
  • Lead consultant on nationally chartered team responsible for overall customer satisfaction with IBM DB2 products.
  • Develop and test programs, DB2 loads, unloads and creates for all environments.
  • Installed and configured IBM DB2 data management products in support of new business opportunities.
  • Installed and configured DB2 database and custom software at 15 sites around the U.S.
  • Performed Data Modeling and Normalization of IMS database and converted IMS database to DB2.
  • Assisted in the interpretation as well as the usage of TMON/DB2 online monitoring.
  • Designed and coded solution for upgrade of COBOL/CICS programs and DB2 databases.
  • Provided DBA support to the DB2 Tools Technical Sales Support team.
  • Monitor DB2, Oracle and IDMS database subsystems to identify/isolate problems.
  • Converted batch General Ledger system to on-line DB2/CICS mainframe system.
  • Used Erwin data modeling tool and DB2 database.

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31. Internet

low Demand
Here's how Internet is used in Senior Information Technology Specialist jobs:
  • Created and implemented necessary policies concerning corporate-wide Internet usage.
  • Service focused technical support from front line to advanced level 3 by phone, in person, or internet remote connections.
  • Glow Training Center hands on skill based certification program which included four core technology courses and two Internet electives for MCSE Certification
  • Worked as Senior IT specialist (SYSADMIN) in MCI UUNET division for administrating and maintaining Internet Access Billing system.
  • Integrated Internet Services with OVO alarming creating customized templates and alarm notification with UNIX shell scripts and pager system.
  • Maintained Non-Secure Internet Protocol Network and Secured Internet Protocol Network for a unit consisting of 3000 - 5000 personnel.
  • Interviewed five nationwide Internet Service Providers and three telephony companies as potential business partners for new office complex.
  • Provided scheduling and coordination for engineering, field services, the customer and the internet service provider.
  • Manage production implementations for internet and intranet infrastructure with total value in excess of 400 million dollars.
  • Surf Control for Web and E-mail to filter spam and supervise and enforce internet usage policy.
  • Led teams supporting Network Computing, Client/Server, Open Systems, Internet-based, and SAN solutions.
  • Green Zone - Assisted in implementing monitoring infrastructure for secure, Internet facing, network.
  • Managed tactical Internets and administered local area networks (LAN) in tactical operations centers.
  • Administer connectivity requests related to VPN, firewall, and Internet access.
  • Worked with switches, Voice over Internet Phone and Command Line Interface.
  • Worked on Internet based CRM package known as Sales Voodoo and Bullhorn.
  • Provide reach-back capability for deployed personnel via SATCOM / Internet connectivity.
  • Maintain, Design, Implement both Intranet and Internet Sites.
  • Implemented complex Internet and Intranet applications on multiple platforms.
  • Acted as Internet Unit and/or Section Chief as needed.

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32. Citrix

low Demand
Here's how Citrix is used in Senior Information Technology Specialist jobs:
  • Implemented and supported local Citrix environment for GIS applications, providing increased functionality to users state-wide.
  • Implemented and coordinated Citrix client upgrades along with application support.
  • Published, maintained and supported many applications utilizing Citrix platform.
  • Monitored firewall logs and managed Citrix user access.
  • Project Manager for migration of eight different offices to corporate Citrix servers, increasing user count from 400 to over 2000.
  • Supported the remote users with thin clients and published applications using Citrix XenApp 6.5.
  • Install, configure, manage and support XenApp 5.0 Citrix application provisioning system.
  • Designed and implemented Blade Server Solution to be used as Citrix Servers.
  • Configure and troubleshoot Citrix XenApp 5.0 for application virtualization.
  • Administered MS Windows servers used for services accounting and networking tasks Managed MS Terminal, Citrix servers and Mail services.
  • Rolled out Novell to Citrix environment to Orlando, Tampa, and West Palm Beach Offices with over 1,000 users.
  • Use of EMC Avamar, DataDomain and templates to create backup images of Citrix servers for disaster recovery.
  • Upgraded company software using Prosystems FX, RIA Checkpoint and Citrix MetaFrame Server.
  • Network Backups (NetVault and Data Protection Manager) Terminal Server & Citrix connections
  • Assisted in migration from Citrix XenServer to VMWare 5.5.
  • Redesigned Citrix Metaframe Presentation Server Farm based on Citrix best practices.
  • Experience with remote collaboration solutions like Tandberg Video Conferencing, Citrix GoToMeeting, Cisco WebEX and MS Lync.

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33. Management System

low Demand
Here's how Management System is used in Senior Information Technology Specialist jobs:
  • Managed team of business and IT analysts to identify requirements of global call management system and achieved concurrence among geographical representatives.
  • Served as backup Systems Administrator including Security Coordinator for NY State Child Welfare Case Management Systems.
  • Entered customer data and created repair orders into customer management system accurately and efficiently.
  • Assisted customers with functional and financial policy issues regarding various Financial Management Systems.
  • Developed a digital document management system leading to the solution of paperless filing.
  • Developed test scripts with predetermined results using customers test case management system.
  • Assisted in developing asset inventory management system and reconciliation policies.
  • Handle incoming support tickets through Remedy Enterprise Incident management system.
  • Design Warehouse Management System to suit logistic warehouse operations.
  • Maintain equipment and system documentation via asset management systems.
  • Project Manager for Patch Management system deployment.
  • Maintained accurate information security posture reporting in the Defense Information Systems Agency (DISA) Vulnerability Management System (VMS).
  • Load and maintain documents in FileNet/GPS document management system, also train employees in the usage of the system.
  • Provide quality training support to IT staff on the use of the Pilgrim Smart Solve document management system.
  • Installed and upgraded to Walker s major release 16.5 and installed Walker's Asset Management system.
  • Created all voice recording for phone prompts, for internal and external Call Management Systems.
  • Selected and deployed a time and attendance management system which automated the payroll process.
  • Create and manage work order tickets through BMC Remedy: Change Management System.
  • Developed and documented process controls for client's Change Management system.
  • Update Configuration Items in the asset management system (CAMS).

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34. Computer System

low Demand
Here's how Computer System is used in Senior Information Technology Specialist jobs:
  • Perform senior operator and systems administrator duties and unit-level maintenance functions on assigned computer systems.
  • Decreased downtime of computer systems through improved response communication and diagnostics.
  • Support government furnished computer systems; striving to eliminate downtime.
  • Provide Computer System Validation services for the implementation of the new SAP ERP system for the Rare Diseases Division.
  • Repair, re-fabricate, and reconfigure, LAN lines and connections on problematic computer systems to minimize downtime.
  • Provide input on matters associated with site preparation and installation of large computer systems upon arriving on site.
  • Analyze and/or resolve hardware, software and applications problems for network and stand-alone computer systems and network resources.
  • Assisted in the operation of up to 700 computer systems in the brigade/division wide area network.
  • Provided leadership to the installation, configuration and maintenance of all SBA network computer systems.
  • Assist IT director in the purchase and implementation of all computer systems and networking equipment.
  • Orchestrated over 20 software installations, configuration, and maintenance on over 150 computer systems.
  • Build and configures all newly purchased computer systems and rebuilds existing systems as needed.
  • Perform install, move, add and configure of computer systems.
  • Trained internal and client users for computer system changes.
  • Provide security audits for IT computer systems and servers.
  • Imaged and repaired computer systems for field operations.
  • Controlled, maintained servers and applications and monitored complex computer systems, networks, applications in a multivendor environment.
  • Maintained, troubleshoot and repaired computer systems and computer hardware while keeping a servicelevel agreement of 95% and higher.
  • Implemented REXX programs for processing text files for transfer between desperate computer system and architectures.

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35. DNS

low Demand
Here's how DNS is used in Senior Information Technology Specialist jobs:
  • Maintain and renew names, create necessary DNS entries, register with search engines, and perform other domain name support.
  • Managed DNS, SSL certificate renewals/additions, added FTP accounts and rights management for client's web and application hosting servers.
  • Managed Domain Name System (DNS); created zones, forward/reverse entries for network devices, and servers.
  • Experienced in technical services and administration (DHCP, DNS, routers, firewall, etc.)
  • Updated DNS and MX records and filters accordingly to provide dual routing until migration was completed.
  • Manage the Print, File, Backup, and DNS servers for Colorado Springs location.
  • Design, implement and troubleshoot network services including DNS, WINS, & DHCP.
  • Managed capacity of VM farms Configure DNS and DHCP servers to manage name resolution, and IP assignment.
  • Administered and maintained Network Appliance (NetApp) NAS file servers and Infoblox DNS appliances.
  • Configure and managed Infoblox DNS Grid, NetCordia (now Infoblox) NetMRI, and Solarwinds Orion NPM and Cirrus NPM.

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36. Mac

low Demand
Here's how Mac is used in Senior Information Technology Specialist jobs:
  • Developed and maintained professional relationships with IT professionals, pharmaceutical representatives, customers and peers.
  • Provided hardware and software support to 1000+ pharmaceutical representatives nationwide.
  • Tested computer connectivity through network adapters between Legacy and NMCI machines utilizing a cross over cable, prior to data migration.
  • Obtained CIO approval to make machines permanent and double the size of the implementation to 11 machines across 5 countries.
  • Provided customer service, support and troubleshooting to clients on newly configured NMCI machines and also performed new user orientation.
  • Set up users, including Active Directory accounts, imaging new or existing machines, and managing access control.
  • Plan, schedule and coordinate install, move, add and change (IMAC) requests and replacement activities.
  • Monitor and support for current IT Service Point solution systems (Pharmacy, Integration Broker, etc.)
  • Installed and provide troubleshoot support for VDI machines for SHS (Student Health Services) faculty and staff.
  • Assist with tasks in network security, virtual machines, web servers, new hardware and software testing.
  • Developed a generic Hammer tool application written in their macro language (an older version of VBA).
  • Support over 2000 instructional devices includes: PC, Mac, Mobile devices, Audio and Visual equipment.
  • Provide a proactive approach in identifying and preventing new system security vulnerabilities, search and seize compromised machines.
  • Installed/configured Microsoft virtual machines including DC, RODC, DNS, DHCP, SQL, RADIUS servers.
  • Create and test a hardware independent image for both platforms, Windows 7 and MAC OS X.
  • Performed clerical duties (using copier machine, fax machine and mail outs) as assigned.
  • Sole on staff Apple support technician responsible for over 250 Macintosh computers in cross-platform environment.
  • Checked services on multiple machines, checks disk space on multiple machines, sends alerts.
  • Maintained VPS, SQL and Windows server virtual machines on-site and in the cloud.
  • Updated Windows deployment share quarterly; created Mac images with Deploy Studio for Mac.

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37. Tcp/Ip

low Demand
Here's how Tcp/Ip is used in Senior Information Technology Specialist jobs:
  • Network Support includes: TCP/IP Ethernet and Dial-up Connectivity through Windows 2000, NT 4.0, and Windows 95/98.
  • Installed IIS, Network Connectivity (TCP/IP, DHCP), installation of 17-21 Monitors, configuring.
  • Documented help desk tickets/resolutions, and rendered assistance in daily administration of a TCP/IP Network.
  • Performed OS/390, TCP/IP and USS setup and customization work at customer sites.
  • Utilized both UDP and TCP/IP routing configuration setups.
  • Identified and resolve TCP/IP connectivity issues.
  • Apply understanding of TCP/IP networking (including DHCP, DNS), Cisco IOS.
  • Understand TCP/IP native to UNIX, how it ties into the Network.
  • Experience with TCP/IP, DNS, DHCP and WINS.

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38. Business Requirements

low Demand
Here's how Business Requirements is used in Senior Information Technology Specialist jobs:
  • Facilitated meetings and participated in working sessions throughout the system development life cycle as necessary to ensure business requirements were met.
  • Manage technical operations projects, including development and implementation of hardware and software to meet business requirements.
  • Developed test plans, test scenarios based on business requirements and functional specifications of products.
  • Leveraged technical and interpersonal skills to translate complex business requirements into sound technical solutions.
  • Delivered programming, project management, and business analysis to support customer business requirements.
  • Translated the business requirements into functional specifications and reviewed with the development team.
  • Developed all types of business requirements for projects and applications as necessary.
  • Translated the high level business requirements into functional and technical specifications.
  • Write system design specification documents in support of changing business requirements.
  • Gathered business requirements and provided technical interpretation.
  • Consult with end users to determine business requirements to ensure replacement equipment meets their needs and complies with accepted BHN standards.
  • Write and execute business requirements for managing and the agency's PRA Information Collection Process within a Microsoft Share Point portal.
  • Used HP Quality Center 9.2 to state business requirements, test cases, test runs for every iterations, defects.
  • Analyzed and solved business requirements for Executive Information Warehouse (EIW) containing all sales opportunity data for IBM.
  • Partnered with the MAP Data Lead, Architect and Data Modeler to design the solutions for the business requirements.
  • Performed WLM health checks in order to determine if z/OS performance was sufficient to meet all business requirements.
  • Managed monthly reference table content updates for EIW and resolved EIW business requirements through reference table changes.
  • Involved in gathering Business requirements, Fit/Gap Analysis, Design, development, Testing and deployment phases.
  • Experienced with business requirements, order magnitude, punch lists, pricing analysis and scheduling of projects.
  • Analyzed business requirements, designing, developing, coding, and enhancing custom software and web applications.

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39. SAN

low Demand
Here's how SAN is used in Senior Information Technology Specialist jobs:
  • Migrated and consolidated disparate SAN fabrics to a centralized core and implemented virtual fabrics to logically segment production and test environments.
  • Sanitize classified and unclassified systems upon decommission in accordance with established information systems policy.
  • Assisted the local Network Enterprise Center with mitigating thousands of vulnerabilities annually.
  • Developed innovative Water and Sand Control products.
  • Provided SAN and Disaster Recovery consulting.
  • Train Assistant United States Attorneys and Federal Agents on the use of applications such as Concordance, IPRO and Sanction.
  • Coordinate efforts to maintain, repair, and install of network equipment's SAN devices and Blade Servers.
  • Deployed and managed file share permissions for a 5TB NTFS drive used by over a thousand users.
  • Discovered multiple exposures in web applications and servers exposing thousands of employee records during a penetration test.
  • Managed a staff of four Raleigh-based technicians, one San Francisco technician and one New Jersey technician.
  • Implemented new licensing environment for our Engineering department, saving thousands of dollars in redundant licensing.
  • Used IIS to implement a document catalog, for storing and tagging thousands of user-generated reports.
  • Experience with Microsoft Hyper- V and VM-ware., I maintained Ax4 -5 SAN storage.
  • Managed an environment with nearly a thousand users and assets through numerous exercises.
  • Configured dozens of Group Policies enforced on thousands of assets and users annually.
  • Provided 24-hour support on SAN, Storage and Backups in two data centers.
  • Migrated disparate systems and silos to centralized SAN architecture for storage.
  • Administered storage systems, predominately Fiber Channel SAN's.
  • Perform service calls when SAN fails.
  • Support to GSA (Global Storage Architecture) with GPFS (General Parallel File System) in SAN environment.

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40. AIX

low Demand
Here's how AIX is used in Senior Information Technology Specialist jobs:
  • Developed procedures to install AIX operating system on new servers using Network Installation Manager.
  • Provided product support for Micro Focus Server Express on HP-UX, AIX and Linux installed on over 600 servers.
  • Served as the AIX Subject Matter Expert and lead perform person for a system migration for a major retailer.
  • Installed and maintained AIX and VIO software, analyzed and resolved system-level problems, and monitored server performance.
  • Performed System administration tasks on updating HMC, VIO, AIX, Linux, System microcode update.
  • Worked in a cloud environment and administered day to day activities for AIX and IBM Power servers.
  • Developed expertise in technical sales presentations for AIX, Power Systems servers, and associated solutions.
  • Put together technical presentations discussing IBM UNIX servers, AIX51, and different IBM developed software.
  • Planned for NT to AIX migrations for Domino which assists customers in their migration plans.
  • Partnered with Unix team to create disaster recovery documentation and procedures for AIX servers.
  • Monitored the health and performance of the 15 AIX servers and 18 Oracle databases.
  • Provided hands-on AIX technical assistance and research to customers as needed.
  • Supported AIX and HP-UX migrations to Red Hat LINUX.
  • Install and configure WPS, WMQ, WAS, WMB, DB2 on AIX platform.
  • Lead the ETL team DataStage migration from v7.5.2 to 8.5.0.2 on AIX 6.1 platforms.
  • Designed, build and administered Siebel CRM servers on AIX that produced a demonstration system available to IBM sales reps nationwide.
  • Install, configure, patch and upgrade various operation systems (AIX, Solaris, Linux, and Windows).
  • Developed scripts and documentation to migrate AIX, Solaris, Linux, Windows and Unix Log Agents to new environment.
  • Installed and customized AIX 6.1 on over 500 lpars including over 100 VIO servers and several NIM servers.
  • Managed and administered heterogeneous platforms such as Windows, Linux, AIX and Solaris.

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41. QA

low Demand
Here's how QA is used in Senior Information Technology Specialist jobs:
  • Created an atmosphere of collaboration when interacting with various business functions such as Business Owners and QA.
  • Work with the QA Team on the approval of appropriate testing of new or modified systems software.
  • Assisted the QA team by automating and deploying dynamic testing scripts using IBM Rational Functional Tester.
  • Transitioned software testing process to US and offshore test teams, which improved QA testing productivity.
  • Participate in IT project meetings and give input on QA issues related to CSV.
  • Established new IT Policies and procedures to adhere to QA compliance needs.
  • Accomplished defect-free releases through careful planning, testing and QA efforts.
  • Performed QA/QC on all jobs performed at the store.
  • Prepare red-line drawings in Auto-Cad for all QA sites.
  • Provided support of successful tests in QA and Production.
  • Reviewed QA and Development Release Notes.
  • Trained Beginners and intermediate QA Testers.
  • Improved QA testing and user acceptance in Central European market by creating VMware template images for developers in German and French.
  • Perform installation and test on the new Al Saliyah TCF, in Doha, Qatar.
  • Developed and maintained Hllapi and QARun screen scraping applications.

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42. XML

low Demand
Here's how XML is used in Senior Information Technology Specialist jobs:
  • Developed a framework using JMS and XML that helped development team to continue the development even when external system went down.
  • Project work also included creating, editing and updating XML and SQL templates.
  • Validate input/output XML transactions using SOAP UI.
  • Used C#, WPF, WCF, XML, SilverLight.
  • Provided Research, Development and Implementation of Java based technologies (J2EE / EJB / JSP / Struts / XML).
  • Involved in Maven Build Process (pom.xml) Hudson Nightly build Process and Emma reports for Code Coverage and Quality Reports.
  • Develop interactive dynamic content for the system using XML, to be incorporated into the My Room section.
  • Configured the Struts-Config.xml, Struts-Tiles.xml files amd application.xml files.

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43. SLA

low Demand
Here's how SLA is used in Senior Information Technology Specialist jobs:
  • Interacted with end-users to translate their requirements into computer language and provide timely assistance.
  • Translated complex requirement documents into coherent, understandable and professional functional documentation.
  • Ensured deployed systems met legislative and Army requirements, cross walking objectives and reviewed primary initiatives to meet the requirements.
  • Worked to create and maintain SLA levels and ensure proper procedure was followed when addressing issues and assigning severity/priority.
  • Track Remedy tickets for customers, assigning tickets ensuring SLA requirements are met for proper resolution and closure.
  • Created first iteration of SLA for the business and aided company in reducing Severity 1 by 80%
  • Worked with many of the monitoring protocols like, IPSLA, SNMP, NetFlow and S-Flow.
  • Provide technical maintenance cost projections to management for inclusion in the SLA and budget.
  • Track and oversee open tickets for possible SLA conflicts and provide alternative resolutions.
  • Translated requirements into functional specifications, and executed all phases of SDLC.
  • Maintained service level agreement (SLA) and track user problems.
  • Translated clients' requirements into solution designs to meet business goals.
  • Formulated support procedures, training documents and SLA.
  • Completed ahead of schedule to avoid SLA sanctions.
  • Respond to AMP/Remedy tickets within SLA guidelines.
  • Provided technical guidance and translation necessary to ensure effective interoperability and communication between the two groups.
  • Participated in Incident Lifecycle Management process to facilitate timely resolutions within SLA's.
  • Designed and managed a hosted dialer solution and third party data center with effective SLA tracking and contract management with vendors.
  • Spearheaded and led implementation of system written in C# to automatically translate COBOL user interfaces to ASP.Net web pages.
  • Provided Level3 (24x7) production support within established SLAs, with root cause analysis and corrective action as needed.

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44. Sccm

low Demand
Here's how Sccm is used in Senior Information Technology Specialist jobs:
  • Designed and implemented solutions around many new technologies - primarily within Microsoft System Center 2012 (SCOM & SCCM).
  • Deployed updates, BitLocker, Code42 backup, service packs and hot fixes using SCCM, and Group Policies.
  • Proved critical understanding of Microsoft SCCM and its deployment, patch management and packaging methodologies.
  • Leveraged proficiency in SCCM, to install and configure upgrades to operating systems and software.
  • Packaged, Deployed and Monitored applications and images via SCCM 2007/2012 R2 with App-V implemented.
  • Administered AD, Global Groups, Exchange Server via Management Console, SCCM 2007/2012.
  • Utilize SCCM to deploy updates and software to PC's in the environment.
  • Perform regular checks of SCCM to determine the health of the network.
  • Work with SCCM teams to deploy Endpoint Protection on 80,000 assets.
  • Assist in packaging software and coordinating software pushes over SCCM.
  • Deployed applications and OS's as requested using SCCM.
  • Deployed applications and OS's to devices using SCCM.
  • Configure AD user and computer accounts, SCCM configuration.
  • Developed SCCM job aids and user training material.
  • Used MS SCCM to create and deploy PC and Laptop images.
  • Trouble Shoot SCCM client issues.
  • Planned Windows server 2012 SCCM Deployment onsite with testing different version of Windows 7 Images for various teams/departments.
  • Worked with Group Policy and SCCM to rollout enterprise wide system updates and software installations.
  • Created Windows 7 and Windows 8 laptop images using Symantec Ghost software and SCCM.
  • Trained on usage of SCCM 2012 and Server 2012 by Microsoft at Quantico.

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45. Lotus Notes

low Demand
Here's how Lotus Notes is used in Senior Information Technology Specialist jobs:
  • Installed, administered, and supported Lotus Notes R5 and 6 on Windows 2000 and XP platforms.
  • Provided phone and desk-side support for Lotus Notes, Windows 2000/NT and XP workstations.
  • Managed over 20 resources working on problems related to Lotus Notes and Web applications.
  • Led a team of five developers to implement a Lotus Notes Labor Claiming application.
  • Monitor & Maintain Lotus Notes Domino Server user accounts for over 500 users.
  • Organized, documented and scheduled Lotus Notes and Web applications.
  • Facilitated the migration from Lotus Notes to Exchange.
  • Install and troubleshoot all Lotus Notes 8.5.2 issues.
  • Installed and supported Lotus Notes 4x.
  • Implemented functionality in Lotus Notes 4.6 to allow users to claim labor in a disconnected mode.
  • Drive communications for emerging technologies, such as: Lotus Notes, Client Patch Mgmt, TVTs, etc.

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46. Html

low Demand
Here's how Html is used in Senior Information Technology Specialist jobs:
  • Implement and create database forms, reports, and HTML files using Microsoft Access.
  • Conducted website enhancement and administration utilizing JavaScript, ASP, and HTML.
  • Experience with programming languages; SQL, Pl/SQL, JAVA, Visual Basic, HTML, CSS, XML.
  • Developed the user interface using the Tiles frame work , JSP's, HTML 5 and CSS3 and Java script.
  • Manage and develop web applications using, ColdFusion, CSS, HTML, ASP, .Net.
  • Developed winglet and dashboards to multi apps to advance users interface using Java, SQL, HTML and XML programing languages.

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47. SME

low Demand
Here's how SME is used in Senior Information Technology Specialist jobs:
  • Performed architectural analysis, cost-benefit analysis and technology assessments of telephony systems to senior IRS management and decision makers.
  • Advised on security program direction, and on recommended resolutions to vulnerabilities found during audits and assessments.
  • Conducted ongoing technology assessment of information technology systems and products, related to identifying and meeting needs.
  • Identify the proper activities and actions required to ensure data integrity including execution of risk assessments.
  • Experienced in performing security impact assessments on proposed configuration changes to baselines and specific systems.
  • Supported inventory and assessment of system software and developed recommendations for system software upgrades.
  • Performed Business Analysis for quality assessments for internal customers cost case on software migrations.
  • Performed project tasks for risk assessments and updated company internal infrastructure.
  • Perform vulnerability assessments and work with admins to mitigate those vulnerabilities.
  • Completed internal Network documentation and assessment of the current network infrastructure.
  • Ensured instructors conducted daily risk management assessment prior to training.
  • Perform vulnerability assessment and risk analysis for network architecture.
  • Experienced in development of Certification and Accreditation/Risk Assessment documentation.
  • Performed risk assessment surveys to identify security requirements.
  • Conducted assessment and system architecture and vulnerability studies.
  • Risk assessment of organization cardholder environment.
  • Provide TA consulting services, outreach, training and risk assessment to partner services within Intelligence Community and Department of Defense.
  • Considered a subject matter expert (SME) tasked with reviewing lecture material, lab environments and certification tests for accuracy.
  • Helped support existing client technologies acting as technical lead and SME of current client software and working directly with client.
  • Participated in self-assessment (SSA) of system safeguards and program elements to maintain certification and accreditation of the system.

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48. LAN

low Demand
Here's how LAN is used in Senior Information Technology Specialist jobs:
  • Planned/Maintained/Supported/Implemented servers and their associated applications.
  • Circumvented network security around AP-1000 nuclear power plant technology, evaded Verizon-managed IDS systems, and infiltrated a nuclear power facility.
  • Coordinated Project Plan with client Project Manager to identify appropriate participants, and to increase probability of successful application implementation.
  • Provided support to Chief Information Officer including presentation development, Strategic Planning Session design and development and Committee organization.
  • Analyzed and solved technical issues impacting stability and performance, identified communicated and advised on remediation plan implementation.
  • Implemented processes across all open platforms providing full recovery capabilities and meeting the corporation s business continuity plans.
  • Assisted in the certification and integration onto the army networks of numerous surveillance platforms and web-based data/information systems.
  • Ensured planned and actual software and equipment installation is accomplished in accordance with applicable security policies and procedures.
  • Assisted with environment planning, platform configuration and administration, problem determination, and best practice documentation.
  • Developed system acceptance criteria and plans to ensure systems to function as designed in their operational environments.
  • Managed both division and company level IT system disaster recovery drills and designed corresponding contingency plans.
  • Developed white papers containing recommended solutions and alternative cost and benefit analyses, and implementation plans.
  • Develop business continuity and disaster recovery plans; oversee testing, emergency response, and recovery.
  • Lead business recovery, crisis management, emergency management, contingency planning, and disaster-preparedness planning.
  • Participated in large-scale Enterprise migrations that involved detailed planning along with precise and coordinated execution.
  • Maintained LAN/WAN operations to ensure continuing accessibility and availability of mission-critical applications for end users.
  • Developed a system design recommendation report that included plans for final system and end-user testing.
  • Interacted with corporate technology groups as part of planning and implementation of technology projects.
  • Interfaced with several development teams for planning, configuration, and problem determination efforts.
  • Identified considerations for implementation planning, confirming customer readiness for products / solutions.

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49. Network Printers

low Demand
Here's how Network Printers is used in Senior Information Technology Specialist jobs:
  • Provide on call desk side support for PC, IMAC, Meeting (Audio/Video Connectivity) and Network printers and Switches.
  • Provide technical support and maintenance on HP Laser Network printers and Canon Fax Machines.
  • Provided support for local and network printers and administered the network print queues.
  • Created print queues on print servers to network printers and plotters.
  • Secure network printers according to the Air Force DoD standard.
  • Monitored the functionality of network printers in the call center.
  • Network Printers install, configure and troubleshoot.
  • Support Network printers and personal printers.
  • Install, configure and support of HP, Dell and Lexmark LaserJet network printers and faxes machines.
  • Install all customer hardware, software, network printers, and multi-function machines.
  • Helped customers set-up Cisco VPN client software Installed all customer hardware, software, network printers, multi-function machines.

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50. Software Applications

low Demand
Here's how Software Applications is used in Senior Information Technology Specialist jobs:
  • Installed and configured in-house and commercial software applications.
  • Support: Daily User/Customer support of all relevant software applications; printer and hardware support; and Network related issues.
  • Instructed computer use and software applications either as a one-on-one or in a classroom as requested by the supervisor.
  • Conceptualized, designed, developed, tested and led development of robust software applications for equipment rental support.
  • Performed effective system migration and hardware refresh; managed assets, equipment tracking, and configured software applications.
  • Provide support to all team members on new hardware and/or software applications, operational procedures and troubleshooting techniques.
  • Audited software applications for the OWASP Top 10 vulnerabilities (automated and manual dynamic testing).
  • Prepare, coordinate, and implement policy and procedure for hardware and software applications system operation.
  • Monitored more than 80 servers in a complex production environment including hardware and software applications.
  • Present training on standard software applications (i.e., Microsoft Office).
  • Help assist local end users with any and all hardware/software applications.
  • Support software applications and hardware for eight-state area.
  • Directed the installation of workflow management systems, retail management systems, data servers, and back- end software applications.
  • Project Lead for all system upgrades to include Hardware & Software applications rollouts.
  • Applied instructional design and adult learning methodologies to create 30 formal classroom and 10 eLearning programs focused on specialty software applications.

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20 Most Common Skill For A Senior Information Technology Specialist

Computer Hardware13.3%
Customer Service10.6%
Infrastructure7.1%
Desktop6.7%
Active Directory6.5%
Database6%
Technical Support5.5%
PCS4.9%

Typical Skill-Sets Required For A Senior Information Technology Specialist

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
9%
9%
2
2
Customer Service
Customer Service
7.2%
7.2%
3
3
Infrastructure
Infrastructure
4.8%
4.8%
4
4
Desktop
Desktop
4.5%
4.5%
5
5
Active Directory
Active Directory
4.4%
4.4%
6
6
Database
Database
4.1%
4.1%
7
7
Technical Support
Technical Support
3.7%
3.7%
8
8
PCS
PCS
3.3%
3.3%
9
9
SQL
SQL
3%
3%
10
10
Windows XP
Windows XP
2.9%
2.9%
11
11
Trouble Tickets
Trouble Tickets
2.7%
2.7%
12
12
Setup
Setup
2.5%
2.5%
13
13
VPN
VPN
2.2%
2.2%
14
14
Email
Email
2.2%
2.2%
15
15
Test Cases
Test Cases
2.1%
2.1%
16
16
Information Technology
Information Technology
1.9%
1.9%
17
17
Unix
Unix
1.8%
1.8%
18
18
Vmware
Vmware
1.8%
1.8%
19
19
Project Management
Project Management
1.8%
1.8%
20
20
Linux
Linux
1.7%
1.7%
21
21
Recovery Procedures
Recovery Procedures
1.7%
1.7%
22
22
Hardware Issues
Hardware Issues
1.6%
1.6%
23
23
Helpdesk
Helpdesk
1.6%
1.6%
24
24
Voip
Voip
1.6%
1.6%
25
25
OS
OS
1.5%
1.5%
26
26
Sharepoint
Sharepoint
1.5%
1.5%
27
27
Suite
Suite
1.5%
1.5%
28
28
Assurance
Assurance
1.4%
1.4%
29
29
User Accounts
User Accounts
1.3%
1.3%
30
30
DB2
DB2
1.3%
1.3%
31
31
Internet
Internet
1.2%
1.2%
32
32
Citrix
Citrix
1.1%
1.1%
33
33
Management System
Management System
1.1%
1.1%
34
34
Computer System
Computer System
1.1%
1.1%
35
35
DNS
DNS
1.1%
1.1%
36
36
Mac
Mac
1%
1%
37
37
Tcp/Ip
Tcp/Ip
1%
1%
38
38
Business Requirements
Business Requirements
0.9%
0.9%
39
39
SAN
SAN
0.9%
0.9%
40
40
AIX
AIX
0.9%
0.9%
41
41
QA
QA
0.8%
0.8%
42
42
XML
XML
0.8%
0.8%
43
43
SLA
SLA
0.7%
0.7%
44
44
Sccm
Sccm
0.7%
0.7%
45
45
Lotus Notes
Lotus Notes
0.7%
0.7%
46
46
Html
Html
0.7%
0.7%
47
47
SME
SME
0.7%
0.7%
48
48
LAN
LAN
0.6%
0.6%
49
49
Network Printers
Network Printers
0.6%
0.6%
50
50
Software Applications
Software Applications
0.6%
0.6%

36,801 Senior Information Technology Specialist Jobs

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