Senior information technology specialist work from home jobs - 1055 jobs
Remote Information Security Growth & Assurance Lead
Stryker Corporation 4.7
Remote job
A leading assurance company is seeking a remote Information Security Business Development Manager. The successful candidate will drive growth in information security services through strategic market development and customer-facing sales. Responsibilities include leading the sales process, developing business strategies, and collaborating with technical experts. Ideal candidates will have a Bachelor's degree and a strong understanding of cybersecurity frameworks. The role offers a competitive salary range of $120,000 - $140,000 USD with generous benefits.
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$120k-140k yearly 5d ago
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Remote IT Security Architect for SOC & Threat Prevention
NSR S.R.L
Remote job
A growing IT security firm is seeking an IT Security Analyst to enhance their cybersecurity services. The ideal candidate will have strong cybersecurity expertise, experience with various security products, and the ability to work remotely with occasional travel. Responsibilities include supporting incident management and contributing to IT security monitoring. Candidates should apply with their CV and authorization for personal data processing.
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$123k-170k yearly est. 4d ago
Compliance Operations Technical Lead - Unilever Prestige
Dermalogica 4.0
Remote job
Compliance Operations Technical Lead - Unilever Prestige
Unilever Prestige is the Luxury Beauty division of Unilever that holds eight companies/brands: Dermalogica, Murad, Living Proof, Hourglass, Tatcha, Paula's Choice, K18 and Garancia. The businesses have a global footprint, are omni-channel in nature and with a heavy index to e-commerce and direct to consumer offerings. Our brands blend luxury physical in-store experiences with digitalized e-commerce offerings including digital technologies embedded within product offerings. It operates a unique organizational model that places high emphasis on independence, entrepreneurship, and speed, all rooted in individual breadth and depth of capability. The division is one of Unilever's key strategic bets and has seen consistent double-digit growth through both organic and M&A growth.
Purpose:
The Compliance Operations Technical Leader is responsible for coordinating and overseeing the daily activities of the compliance operations team. This role ensures effective execution of third-party risk assessments, risk register management, audit evidence collection, and privacy compliance initiatives. The Leader will drive process improvements, mentor team members, and serve as a technical resource for complex compliance matters.
Responsibilities/Essential Job Functions
Team Coordination: Assign, monitor, and review work of compliance analysts; provide technical guidance and mentorship; develop SOPs for compliance activities.
Third-Party Risk Assessments: Oversee and perform advanced risk assessments; ensure consistency in risk rating methodology; elevate high-risk findings.
Risk Register Management: Maintain and enhance the organizational risk register; lead quarterly risk review meetings; track mitigation plans.
Audit Support (Internal, PCI, SOX): Coordinate audit evidence collection and review; ensure evidence meets quality standards and deadlines.
Privacy Compliance Support: Apply advanced knowledge of U.S. and/or EU privacy laws; lead privacy impact assessments and collaborate with Legal and IT.
Process Improvement & Reporting: Identify and implement process improvements; prepare and present compliance metrics and status reports to leadership.
Requirements and Qualifications
Skills:
Strong team coordination and technical mentoring abilities.
Advanced communication skills for cross-functional and executive collaboration.
Technical expertise in compliance frameworks and risk management.
Knowledge:
Deep familiarity with regulatory frameworks: PCI DSS, SOX, GDPR, CCPA.
Proficiency with GRC tools, risk management platforms, and audit evidence management.
Experience:
4-5 years of experience in compliance, risk management, or audit support, with at least 1 year in a team lead or senior analyst role.
Preferred: Industry certifications (e.g., CISA, CRISC, CIPM) and experience with privacy program management.
This is a fully remote role with Dermalogica as the employer and on its employment terms. The position will report to the Senior Director, Information Security with Unilever Prestige.
Apply now and become a key contributor to the Unilever Prestige growth trajectory!
Dermalogica is an equal opportunity employer committed to fostering an inclusive culture where all employees are valued, supported, and empowered to succeed.
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$116k-144k yearly est. 5d ago
Senior IT Operations Leader - Remote (Nonprofit)
Aspiranet 4.0
Remote job
A leading nonprofit organization based in California is seeking a Senior IT Operations Manager to oversee IT systems and infrastructure. This remote position involves strategic planning, service delivery, and compliance with regulatory requirements. Ideal candidates must have a Bachelor's degree in IT and significant experience in IT management roles. Join a mission-driven team dedicated to supporting communities.
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$93k-125k yearly est. 1d ago
Remote vCIO & Strategic IT Leader
Ntiva Inc. 4.1
Remote job
A leading technology consulting firm is seeking a vCIO to provide executive level IT guidance and manage long-term IT strategies. This remote role involves working closely with clients to align technology solutions with business goals while leading a team of professionals. Candidates should have extensive experience in IT consulting, strong communication skills, and a passion for client success. Join a community that values growth, innovation, and teamwork in Lombard, IL.
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$99k-132k yearly est. 5d ago
Remote Information Security Growth Lead
Accreditation Council for Graduate Medical Education 4.7
Remote job
A leading assurance organization is seeking an Information Security Business Development Manager to drive the growth of its Information Security services. This remote role involves leading sales processes, identifying new business opportunities, and collaborating with technical teams to provide high-quality services. The ideal candidate has over five years of experience in sales within cybersecurity and a strong understanding of key security frameworks. Competitive salary range is $120,000 - $140,000 USD.
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$120k-140k yearly 5d ago
Remote Healthcare IT Growth Leader
T2 Tech Group 4.2
Remote job
A boutique IT consulting firm is seeking a Business Development Manager with expertise in healthcare revenue cycle management to identify new business opportunities and foster client relationships. The role involves strategic growth initiatives within healthcare organizations and requires a minimum of 5 years in business development. Candidates should possess strong communication skills and a knowledge of revenue cycle processes. This position offers competitive compensation and a collaborative, remote work environment.
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$110k-149k yearly est. 1d ago
Remote Window Shade Automation Specialist - Western US
Draper, Inc. 4.7
Remote job
A family-owned automation company is looking for a Window Shade Automation Specialist to work remotely across various territories. The role involves project management, dealer support, and technical training to ensure customer satisfaction and successful installations. Candidates should have a strong mechanical and electrical aptitude, along with excellent communication skills. A competitive salary and comprehensive benefits package are offered.
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$72k-94k yearly est. 4d ago
Remote IT & Technology Leader - Security, AI & Salesforce
Tardus
Remote job
A growing finance firm is seeking an IT & Technology Manager to oversee their IT infrastructure. This remote full-time role requires strategic and technical management of daily operations and team growth while ensuring cybersecurity and compliance. Candidates should possess a Bachelor's degree in Computer Science and have over three years of experience in IT management, preferably with expertise in Salesforce and Microsoft 365. The role offers competitive compensation and benefits, fostering a collaborative work environment.
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$80k-104k yearly est. 4d ago
Remote Entry-Level IT Specialist (Veteran-Friendly) Colorado
Evolve Systems
Remote job
We're hiring entry-level IT Specialists in Colorado to join our growing remote IT team. This position is ideal for U.S. military veterans discharged between 2012 2025. No prior IT experience? We provide full hands-on training to help you succeed in a civilian IT career.
Your Responsibilities
Support setup and maintenance of computer systems and networks
Troubleshoot technical issues and provide basic solutions
Learn to install and configure hardware, software, and applications
Follow IT security protocols and support data protection
Collaborate with remote team members
Qualifications
Veterans discharged 2012 2025 strongly encouraged
No prior IT experience required
Strong communication, teamwork, and attention to detail
Interest in technology is a plus
What We Offer
Competitive pay: $26 $33/hr
Flexible remote work schedule
Paid IT training and certification opportunities
Veteran-supportive workplace with career growth
Apply today and start your next mission a successful career in IT!
$26-33 hourly 22d ago
Senior IT Engineer
Gamma.App
Remote job
We're building the creative layer for modern communication. Every month, over a billion people make presentations - but the tools they use to make them haven't evolved in decades. We're changing that, using AI to disrupt a massive market.
📈 Millions of people rely on Gamma to create, teach, and persuade, creating more than 1 million gammas every day.
💻 We see Gamma as the next great workplace tool, combining viral B2C love with a massive B2B opportunity. We believe AI can be a true creative partner: one that understands context, clarity, and taste.
💸 We've reached a $2.1B valuation, crossed $100M in annual recurring revenue, and have been profitable since 2023.
💙 We're an imaginative, passionate team who takes our work seriously, but not ourselves. Our culture is warm, a little quirky, and fueled by curiosity.
About the role
We're looking for an experienced IT engineer to join us at Gamma. You'll be jumping in to provide hands‑on support and systems engineering to enable our team to work at lightning speed.
IT at Gamma is a nimble but mighty function dedicated to empowering people to have the best possible technology to bring out their best. We're obsessed with discovering the latest and greatest tooling, and as IT engineer, you'll be right in the action as we develop the company's modern infrastructure from the ground up.
Our team has a strong in‑office culture and works in person 4-5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.
What you'll do
Oversee inventory, distribution, and retrieval of company laptops and other assets
Administer and maintain our SaaS application suite including Google Workspace, Zoom, Slack, and 1Password
Ramp up our MDM capabilities to be cross‑platform ready using tools like Kandji and Intune
Support our team's ability to access and utilize tooling and systems through identity management and single sign‑on
Maintain the quality and performance of our office infrastructure including networking and security systems
Collaborate with and provide frontline support for our rapidly growing team
What you'll bring
5+ years of experience working in IT operations at a fast‑growing startup or tech company using cloud‑based tools
Experience with employee lifecycle processes, both hardware (asset management) and software (systems access)
Experience with identity management and single sign‑on, such as Okta
Experience with SaaS administration including Google Workspace, Zoom, Slack, 1Password
Experience with mobile device management including Kandji and Intune
Experience with computer networking, especially SD‑WAN concepts, including Cisco Meraki and Ubiquiti Networks
Familiarity with access control and security systems, including Verkada and Genetec
Familiarity with audiovisual systems, including Zoom Rooms, Q‑SYS, Dante, Shure, and Crestron
Compensation range
Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.
If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people.
You get energy from small teams doing big things.
You love when design, code, and storytelling overlap.
You default to action, even when the answer isn't clear yet.
You value details, but know when to ship and move on.
You bring both the spreadsheets and the sparkle, equal parts workhorse and unicorn.
You believe AI should amplify creativity, not replace it.
You know kindness and intensity are not opposites.
You like working with people who care deeply: about their craft, their teammates, and the users on the other side of the screen.
Who we are
Gamma is full of imaginative, passionate people who take their work seriously but not themselves. The culture is warm, a little quirky, and fueled by curiosity. It's the kind of place where you'll debate a pixel on Monday, laugh over someone's keyboard setup on Tuesday, and ship something remarkable by Friday.
We care about craft, move with intention, and don't mind getting a little scrappy. It's fast, creative, and occasionally chaotic - but that's what makes it interesting.
Here's a bit about what it's like to work here, from people on the inside:
We asked the team what makes Gamma, Gamma. Here were some of their answers:
"quirky, inspiring, fun, a little wild in the best way"
"You can have an idea and just run with it."
"Everyone's talented and humble - the mix keeps you sharp."
"We ship cool stuff, learn a ton, and laugh a lot doing it."
Meet the team
We're a team of dreamers and doers building in beautiful San Francisco 🌉
We're kabbadi enthusiasts, pickleballers, dog herders, woodworkers, keyboard nerds, potters, and more - and we can't wait to meet you!
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$121k-162k yearly est. 1d ago
Senior Information System Security Engineer (Remote)
Mks2, LLC 4.1
Remote job
Government IT Division
REMOTE
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer‑centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well‑being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran‑owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
SeniorInformation System Security Engineer / Solutions Architect
Location: Remote - must be within US and able to obtain Public Trust Clearance - US Citizen
Pay: $100,000 - $120,000 annually (based on qualifications). Full Government benefits (W‑2)
Job type: Contract
We are seeking a hands‑on SeniorInformation System Security Engineer / Solutions Architect who will also serve as the Information System Security Engineer (ISSE) for key cybersecurity systems supporting the Department of Veterans Affairs (VA). This role is ideal for someone with deep technical engineering skills, cloud and DevSecOps experience. This individual will also lead teams to develop and implement technical solutions to remediate vulnerabilities and other complex cybersecurity challenges. Candidates will have a solutions‑oriented mindset to help the VA problem‑solve complex cybersecurity and IT challenges. The candidates should also be well‑versed with facilitating working sessions and have the ability to distill complex concepts into non‑technical/common language.
The role will focus on analyzing and recommending system security architectures, vulnerability mitigation, policy‑driven compliance implementation, and full‑lifecycle support for the Department of Veteran's Affairs systems.
Key Responsibilities Cybersecurity Engineering & Architecture (Primary)
Analyze complex technical findings and determine necessary resources needed to solve problem‑sets across multiple cybersecurity and technical domains
Partner with technical teams to develop and implement technical solutions
Design, build, and deploy secure cloud‑native architectures and infrastructure components for VA information systems
Develop and maintain CI/CD pipelines with integrated security scanning, policy enforcement, and remediation tools
Implement secure infrastructure as code/policy as code using tools such as Terraform/CloudFormation, including writing and implementing PaC scripts
Align security architectures with Federal Zero Trust strategy, VA directives, and OMB policies
Enable automation of system telemetry and analytics pipelines for cyber situational awareness
ISSEResponsibilities
Provide engineering and technical analysis on behalf of Agency Authorizing Officials (AOs) for System Security Plans (SSPs), Risk Assessments, Security Controls Traceability Matrices (SCTMs), and POA&Ms
Support system authorization and compliance activities including continuous monitoring and system audits
Conduct regular and ad‑hoc analysis of security control findings and develop and implement remediation strategies
Minimum Qualifications
Bachelor's degree in computer science, engineering, or technical equivalent with 10 years of technical experience or a total of 18 years in lieu of education
8+ years of security engineering, DevSecOps, or cloud architecture experience
Expertise in securing platforms hosted in AWS GovCloud and Azure Government
Strong experience with NIST RMF, FISMA, FedRAMP, and Zero Trust architecture implementation
Hands‑on skills in IaC tools like Terraform and CI/CD tools such as GitLab/Jenkins, with ability to adopt new technologies if procured by the agency
Experience with network isolation tools such as Palo Alto Next Generation Firewalls (NGFW) and Juniper Mist Network Access Control (NAC) solutions or comparable
Demonstrated experience securing modern applications, APIs, and automated infrastructure
Excellent written and oral communication skills; ability to explain complex, technical information in easily understood terms; ability to brief Senior VA leadership regularly
U.S. Citizenship and ability to obtain Public Trust clearance
Preferred Qualifications
Prior VA experience supporting VA OIS or major cybersecurity initiatives
Experience authoring and maintaining ATO documentation in VA or HHS environments
Experience with IoT/IoMT security solutions is a plus
Knowledge of federal cybersecurity standards
Equal Employment Opportunity
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affinitive Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
As set forth in MKS2 Technologies's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self‑Identification
For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
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$100k-120k yearly 3d ago
Technical Support Engineer New Turkey - Remote
Fundraiseup
Remote job
Languages: Fluent in Russian and English
Select your preferred shift (EST): 9am - 6pm, 10am - 7pm, or 6pm-3am.
We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we're recognized not just for our impact - but for the quality of the product we deliver.
A Truly Global Product
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
We're building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.
The Team
We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You'll be joining a team where quality, mentorship, and mutual respect come first.
About the Role
As a Technical Support Engineer, you are more than just a support agent; you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap.
What You'll Do
Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress.
Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team.
Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions.
Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements.
Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams.
Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company.
Requirements
Excellent Communication Skills: Flawless written and spoken English is essential for communicating with our global user base and internal teams.
Relevant Experience: 2 years of experiencein technical support, product support, or a client-facing implementation role.
Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands‑on experience with web development. You are comfortable diving into technical problems.
A Problem‑Solver's Mindset: You have strong analytical skills and an innate curiosity. You don't just answer questions; you investigate the underlying issues.
Proactive and Detail‑Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail.
A High Degree of Ownership: Reliability and accountability are critical. We are looking for a professional who takes pride in their work and honors their commitments.
Curiosity and a hypothesis‑driven mindset
Ability to communicate complex analytical concepts to non‑technical audiences
Detail‑oriented with a strong sense of ownership
Comfort working in fast‑paced, data‑rich environments
Why work with us
A strong, collaborative product team that owns what it builds
Clear product vision and access to real customer feedback from global nonprofit leaders
Flat structure: no politics, just great work with great people
Transparent company culture - we share how we're growing, where revenue comes from, and what's next
Long‑term focus: we offer equity options and value sustained, meaningful contribution
30 days off
100% paid telemedicine plan
Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
English learning courses
Relevant professional education
Gym or swimming pool
Co‑working
Please note: All official correspondence from Fundraise Up will exclusively originate from ******************** domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
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A specialized professional services firm is seeking a Senior Manager to lead client engagements and mentor teams in San Francisco. The role involves direct client interaction, project management, and enhancing firm relationships. Candidates should have over 7 years of public accounting experience, preferably with a CPA and a strong technical accounting background. Opportunities for growth and a collaborative culture are emphasized, including flexible working arrangements.
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$139k-184k yearly est. 1d ago
Technical Support Engineer (Norway based)
Everbridge 4.6
Remote job
Are you ready to use your technical skills to help protect lives and support communities during critical events? At Everbridge, we're looking for a Norwegian-speaking Technical Support Engineer (TSE) currently living and authorized to work in Norway to join our high-impact team. In this role, you'll support cutting-edge, mission-critical systems that help governments and agencies save lives and keep people safe when it matters most.
This is a fully remote position exclusively open to candidates residing in Norway.
As a Technical Support Engineer, you'll play a vital role in supporting our Public Warning solutions across Norway and the broader region. You'll work closely with customers and internal teams to ensure performance, reliability, and continuous improvement of our systems.
What you'll do:
Providing technical support to primarily Norwegian and European customers.
Managing and resolving incidents and support tickets according to defined SLAs.
Participating in a 24/7 on‑call rotation (one week on duty at a time).
Collaborating with Engineering and Product teams to improve platform resilience.
Proactively monitoring system performance and identifying issues before they accelerate.
Assisting with software upgrades, installations, and platform configurations.
Delivering training sessions to clients as needed.
What you'll bring:
Fluency in Norwegian and English (both written and verbal).
Strong communication, presentation, and customer‑handling skills.
Excellent organizational and time‑management abilities.
Calm and methodical approach to resolving business‑critical technical issues.
Experience working in Linux-based environments.
Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and security protocols.
Understanding of telecom networks (2G-5G) is a strong plus.
Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting (e.g., Bash, Python) preferred.
#LI-HG1
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
Private Healthcare
Pension
Group Life/Income Protection
Life & Total Permanent Disability Insurance to protect you and your loved ones.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry's most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit *******************
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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$52k-67k yearly est. 3d ago
IT Support Manager - Remote US
Sangoma
Remote job
IT Support Manager
Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. As a trusted leader in business communications solutions, we are focused on providing top-notch services that leverage innovative technology to foster better communication. In this pivotal role, you will oversee IT support operations, ensuring our clients receive timely, efficient assistance. You will also play an integral part in developing support strategies, managing a team of IT support technicians, and collaborating with various departments to enhance the overall customer experience. If you thrive in a fast-paced environment and have a passion for technology and customer service, we invite you to help us uphold our reputation for excellence. While this is a remote position in the US, we are accepting candidates from the central and eastern time zones.
Your Role:
Manage, mentor, and develop a team of IT support technicians.
Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service.
Develop and implement IT support policies, procedures, and best practices.
Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement.
Analyze and report on support metrics to identify areas for improvement.
Serve as a point of escalation for advanced technical support issues.
Maintain a comprehensive knowledge base of support procedures and technical solutions.
Ensure team adherence to service level agreements (SLAs) and quality standards.
Develop training programs for staff to enhance technical skills and customer service capabilities.
Stay current with industry trends and emerging technologies to continuously enhance support services.
Participate in IT projects and initiatives to improve overall business operations.
Your passion for customer service and results-oriented approach will play a pivotal role in driving satisfaction across our user and partner base.
Requirements
Your Background:
7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role.
Bachelor's degree in InformationTechnology, Computer Science, or related years of experience in IT.
Strong understanding of IT service management (ITSM) frameworks.
Strong Microsoft experience and working knowledge of all products.
Must have experience in triaging IT ticket requests.
Proven leadership and team management skills.
Excellent problem-solving and analytical abilities.
Exceptional verbal and written communication skills.
Ability to work in a fast-paced environment and manage competing priorities.
Strong customer service orientation and a commitment to excellence.
Familiarity with ticketing systems, remote support tools, and network troubleshooting.
Preferred:
ITIL certification or other relevant IT service management certifications.
Experience working in the telecommunications or software industry.
Knowledge of VoIP technologies and Unified Communication systems.
Proficient in using performance metrics and KPIs to drive team effectiveness.
Benefits
What We Offer:
Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period
Flexible PTO plan & Company Holidays
Employee Stock Option Purchase Plan
401K with matching
Entrepreneurial work environment partnered with high-growth career opportunities.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
You must be authorized to work in the United States full-time for any employer. No agencies, please.
$75k-112k yearly est. Auto-Apply 60d+ ago
Technical Specialist - IT Information Security (Golden Colorado)
Con Edison 4.9
Remote job
Join us at Con Edison where you will leverage your threat intelligence expertise to make a real impact. As a technical specialist, you will collaborate with public and private partners to create cutting-edge cybersecurity guidance and reports. This role offers a unique opportunity to network with top security specialists from various organizations within a dynamic public-private intelligence fusion center. Your strong knowledge of OT (operational technology), utilities, or industrial control systems will be highly valued and essential for this position. Required Education/Experience
Master's Degree in InformationTechnology, Cybersecurity, Computer Science, or a related field and with a minimum of 6 years of work-related experience or
Bachelor's Degree in InformationTechnology, Cybersecurity, Computer Science, or a related field and with a minimum of 8 years of work-related experience
Relevant Work Experience
Top Secret Security clearance or eligible, required.
Previous cybersecurity experience, required.
Previous senior level experience with cyber threat intelligence, preferred.
Previous utility or OT experience, preferred.
Skills and Abilities
Strong written and verbal communication skills
Ability to work within tight timeframes and meet strict deadlines
Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
Licenses and Certifications
Driver's License Required
Other: Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. Preferred
Physical Demands
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Ability to read small print and symbols
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Must be able and willing to travel, as needed.
Must be available 24/7, on call, and/or participate in off-hour emergency response activities as required.
Core Responsibilities
Onsite three days per week in Golden, CO required.
Stay current on cyber threat intelligence (CTI) developments and trends.
Provide expert guidance to shape and strengthen the threat management strategy.
Develop CTI awareness, investigation, remediation reports.
Develop threat hunting packages and track remediations for findings.
Update CTI metrics and dashboards.
Work with external CTI stakeholders and provide analysis on industry direction.
Attend external CTI events.
Provide guidance and training to junior analysts.
$80k-102k yearly est. Auto-Apply 19d ago
Field Action Specialist
Agilent Technologies 4.8
Remote job
The Product Quality Incident Management (PQIM) Field Action Specialist's responsibilities include managing Field Action Activities for medical and non-medical products. This role involves developing and leading Field Action strategies and Field Safety Execution meetings, as well as managing recalls, field notifications, advisory notices, and correction processes for both medical and non-medical products. Key responsibilities include preparing customer notification and acknowledgement letters, coordinating field notices, and submitting required communications to Health Authorities and notified bodies. Additionally, you will manage status updates, draft follow-up letters, and monitor regulatory termination requests to ensure timely and compliant closure of all actions.
The position includes monitoring of the escalated product quality issues, executing the Field Actions, and verification of their effectiveness until closure by:
Collaborate with product investigation and CAPA teams to gather event information and document investigations for presentation in decision-making meetings.
Generate consignee lists and coordinate notifications and customer contacts with Field Service teams.
Review and verify investigation summaries and quality documentation to ensure compliance and readiness for regulatory inspections.
Develop field action strategies, draft safety notices and customer letters, and manage stakeholder reviews for accuracy and alignment.
Report field actions to global Health Authorities and notified bodies, and work closely with in-country teams to ensure timely execution.
Maintain and enhance QMS processes and procedures related to Field Actions, driving continuous improvement.
Track customer follow-ups and acknowledgements, ensuring documentation is clear, accurate, and inspection-ready.
Communicate updates across the broader Agilent organization regarding Field Action activities.
Monitor and influence progress on Field Action status updates by hosting meetings and following up with in-country contacts, documenting all efforts.
Engage with global Health Authorities to inform them of actions, provide status updates, and request closure of Field Actions.
Demonstrate excellent writing and communication skills, representing Agilent professionally to internal teams and global regulatory bodies.
Job Responsibilities:
Evaluate escalation data related to potential Field Actions and determine appropriate next steps.
Support business investigation teams by reviewing presentation materials, ensuring investigations are thorough, and follow-up actions are addressed promptly.
Collect, extract, and analyze data related to product corrections, including CAPAs, NCRs, and SCARs associated with Field Actions.
Notify relevant bodies (e.g., TUV, UL, or others) of Field Action decisions in compliance with regulatory requirements.
Provide metrics and reporting for Field Actions to support Executive Management Reviews, business Management Reviews (MRs), and other product review meetings.
Stay current on evolving regulations and guidelines within the IVD space and recommend changes to maintain compliance.
Analyze and evaluate systems and processes regularly to identify opportunities for improvement and enhance service to internal stakeholders.
Participate in internal and external quality audits, including planning, execution, and follow-up activities.
Perform ad-hoc tasks related to the Field Action process as needed.
Project-Related tasks
Support Field Action investigations, ensuring timely and accurate data collection and documentation.
Lead and participate in cross-functional projects addressing Field Action-related issues and driving resolution.
Qualifications
Bachelor's or master's degree in engineering or a Scientific/Technical discipline
Minimum 8 years of relevant professional experience in the Medical Device (MD), In Vitro Diagnostics (IVD), Pharmaceutical, or related Life Science industry.
Minimum 8 years of experience managing remedial actions, including Field Actions, Field Safety Notices (FSN), or Field Safety Corrective Actions.
Exceptional professional writing skills in English, with the ability to communicate clearly and effectively with global regulatory authorities and internal stakeholders.
Strong knowledge and prior experience with FDA, EU MDR, and Health Canada field action regulations and execution processes.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least December 30, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $87,600.00 - $164,250.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: OccasionalShift: DayDuration: No End DateJob Function: Quality/Regulatory
$87.6k-164.3k yearly Auto-Apply 17d ago
IT & Cybersecurity Specialist - USGS Federal Systems (REMOTE)
Xcellent Technology Solutions 3.6
Remote job
Work at the intersection of mission and technology - protecting systems that literally map the nation. Secure the backbone of national geospatial data that supports everything from disaster response to environmental research and infrastructure planning!
This is your chance to join a high-impact team responsible for securing the infrastructure behind The National Map-one of the United State Geological Survey's (USGS) flagship programs. This role is critical to maintaining the integrity and availability of vital elevation data used nationwide for science, safety, and sustainability. Joining us as a key member of the cybersecurity operations, you will collaborate directly with USGS stakeholders, IT administrators, and Department of the Interior (DOI) security teams. You'll assist in tracking, remediating, and preventing security threats across a complex ecosystem of desktops, laptops, servers, and enterprise systems. Join us in supporting USGS and be a part of a thoughtful, experienced team that values precision, proactive problem-solving and professional growth while supporting a federal science mission with long-term national significance!
Requirements
Must have the ability to receive / maintain a favorable adjudicated Public Trust investigation (US Citizen or Lawful Permanent Resident for at least 3 years)
You have achieved a Bachelor's Degree + 5 years of relevant experience with hands-on cybersecurity or system security experience in order to understand system interdependencies, identifying risks, and implementing practical, compliant security controls.
Demonstrated expertise in vulnerability remediation, log analysis and risk assessment in order to monitor, analyze, prioritize, and resolve vulnerabilities to maintain system authority to operate (ATO) and ensure mission continuity.
Experience in patch management and verification to ensure systems remain protected against known threats and compliant with USGS's enterprise patching schedule.
Strong understanding of federal compliance frameworks (i.e., STIG) to support system hardening, compliance tracking, and audit preparedness throughout the system lifecycle.
Clear communication and cross team coordination as you must be comfortable working across distributed teams, communicating clearly with system owners, engineers, and federal stakeholders to explain risks, outline remediation steps, and coordinate implementation.
Nice to Have Industry Certifications
Security +, CISSP, Certified Ethical Hacker, or equivalent
If you are ready to grow in a high-trust environment where your expertise is valued, your ideas heard, and your curiosity is encouraged and ready to shape the future of national geospatial data - securely, send your resume in today!
*PLEASE NOTE: Health benefits are not offered
$59k-85k yearly est. Auto-Apply 24d ago
Non-Credit Instructor - Information Technology
Columbus State Community College 4.2
Remote job
Compensation Type: SalariedCompensation: $60.00 The Non-Credit Instructor in InformationTechnology is responsible for delivering instruction and training to a variety of students for the purpose of increasing their employability in technical or non-technical career fields. Instruction and training delivery may be accomplished in settings requiring in person, hybrid, or virtual presence on a regular basis throughout the duration of an assigned course or program. The Non-Credit Instructor may also meet with College or business partner representatives to learn business, occupation or industry-specific training needs pertinent to the courses the instructor has been assigned to teach.
ESSENTIAL JOB FUNCTIONS
Instruction & Student Learning
Delivers and facilitates assigned training curriculum, which includes classroom instruction, whether virtually delivered and/or in-person (as defined per course), and may occur at a customer site, a partner site, remotely (work-from-home), or at a college-owned or leased location.
Delivers and facilitates approved safety, technical, and skills curriculum using adult learning delivery methods and classroom audio/visual equipment while effectively managing class time.
Assists in identifying, planning, and implementing learning activities appropriate to student needs.
Performs active learning lessons as needed or directed for assessing skills needed to perform specific tasks during lab/practical evaluations.
Conducts refresher training or one-on-one sessions with students as needed or requested.
Assists in the maintenance of course materials as appropriate.
Employs appropriate assessment techniques to measure student performance in achieving course goals and objectives.
Conducts student surveys of the education and training experience for the purpose of continuous improvement.
Facilitation & Classroom Support
Reports to site or online class environment, whether during assigned class sessions or scheduled instructor-led study sessions, on time and prepared as directed.
Demonstrates professional behavior and exceptional customer service, teamwork, and professionalism in all interactions with college employees, students, client company employees, training participants, associated project vendors, and community members.
Keeps accurate and appropriate records of attendance and scores in accordance with established college and departmental policies and procedures. Handles student concerns with respect; follows guidelines, processes, and procedures; and reports any issues to leadership.
Crafts supplementary learning materials as needed in conjunction with our instructional designer, such as participant manuals, facilitator guides, and other learning tools, with such materials finalized at least one week prior to the first delivery session.
Possesses and maintains the required training certifications and knowledge that enable delivery of assigned content while engaged with the Office of Talent Strategy delivery.
May be assigned secondary documentation responsibilities as requested by department leadership. Adheres to agreed-upon deadlines as outlined in the Letter of Agreement.
Culture of Respect
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Minimum Qualifications
Bachelor's Degree in a related field
Three (3) years of industry experience
OR
In Lieu of a Bachelor's Degree requirement, five (5) years of relevant industry experience may be accepted.
Knowledge, Skills, & Abilities
Knowledge of: mastery level of adult learning theory; delivering adult instruction; communication and computer; organizing and coordinating training programs; Java software development; Python; Statistics; Databases/SQL; Networking; Linux; Data Analytics/Visualization; Cybersecurity (ISC2 SSCP or CISSP req'd); Artificial Intelligence; Machine Learning, NLP/LLM.
Skilled in: providing quality instruction; learning technologies and the use of multi-media technology to enhance student learning; instructional planning and presentation; incorporating critical thinking, effective communication, and other general education outcomes in course content; effective time management; online communication and record-keeping.
Ability to: effectively communicate and use interpersonal skills; create engaging learning environments that respect a wide variety of viewpoints; be sensitive to the needs and concerns of the student population, including socio-economic, cultural and ethnic backgrounds and students with disabilities; work independently without ongoing direct supervision; meet deadlines; evaluate student learning outcomes; maintain confidential and sensitive information, including FERPA.
Scheduled Hours
5 hours per week teaching an 8-week course, sometimes no more than once per year.
Additional Information
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Working Conditions
Typical office/academic environment. Regular exposure to moderate noise typical to business offices. Must travel to various Columbus State campuses and client sites.
CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Full Time/Part Time:
Part time
Union (If Applicable):
Scheduled Hours:
20
Additional Information
In order to ensure your application is complete, you must complete the following:
Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
$41k-46k yearly est. Auto-Apply 60d+ ago
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