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Senior information technology support technician education requirements

Updated January 8, 2025
4 min read

There are several educational requirements to become a senior information technology support technician. Senior information technology support technicians usually study business, computer networking, or computer science. 43% of senior information technology support technicians hold a associate degree, and 39% hold an bachelor's degree. We analyzed 200 real senior information technology support technician resumes to see exactly what senior information technology support technician education sections show.

The most common colleges for senior information technology support technicians are the University of Phoenix and the University of Phoenix.

There are also many online senior information technology support technician courses to help get the education required to be a senior information technology support technician.

What education do you need to become a senior information technology support technician?

What degree do you need to be a senior information technology support technician?

The most common degree for senior information technology support technicians is associate degree, with 43% of senior information technology support technicians earning that degree. The second and third most common degree levels are bachelor's degree degree at 39% and bachelor's degree degree at 6%.
  • Associate, 43%
  • Bachelor's, 39%
  • Master's, 6%
  • High School Diploma, 6%
  • Other Degrees, 6%

What should I major in to become a senior information technology support technician?

You should major in business to become a senior information technology support technician. 13% of senior information technology support technicians major in business. Other common majors for a senior information technology support technician include computer networking and computer science.

Most common colleges for senior information technology support technicians

Senior information technology support technicians often get their degrees at University of Phoenix, Rutgers, The State University of New Jersey, and University of Arkansas at Little Rock. Here are the most common colleges for senior information technology support technicians in the US based on their resumes.
Senior information technology support technician common collegePercentages
University of Phoenix25.00%
Rutgers, The State University of New Jersey7.14%
University of Arkansas at Little Rock7.14%
Cairn University3.57%
North Central College3.57%

Best majors for senior information technology support technicians

Best colleges for senior information technology support technicians

The best colleges for senior information technology support technicians are Carnegie Mellon University, University of Pennsylvania, and Northeastern University.

A senior information technology support technician with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for senior information technology support technicians. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become senior information technology support technicians.

1. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

2. Carnegie Mellon University

Pittsburgh, PA • Private

In-state tuition

$55,465

Enrollment

6,483

3. Northeastern University

Boston, MA • Private

In-state tuition

$51,522

Enrollment

13,760

4. University of California, Irvine

Irvine, CA • Private

In-state tuition

$13,700

Enrollment

29,722

5. New York University

New York, NY • Private

In-state tuition

$51,828

Enrollment

26,339

6. Boston University

Boston, MA • Private

In-state tuition

$53,948

Enrollment

17,238

7. Minnesota State University - Mankato

Mankato, MN • Private

In-state tuition

$8,184

Enrollment

11,675

8. University of Pittsburgh

Pittsburgh, PA • Private

In-state tuition

$19,080

Enrollment

19,127

9. Inter American University of Puerto Rico Ponce

Mercedita, PR • Private

In-state tuition

$5,914

Enrollment

4,155

10. Michigan Technological University

Houghton, MI • Private

In-state tuition

$15,646

Enrollment

5,736

20 best online courses for senior information technology support technicians

Advertising disclosure

1. Introduction to Technical Support

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Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...

2. IBM IT Support

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Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.\n\nAlmost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include...

3. Computer Network Fundamentals- IT Helpdesk & Desktop Support

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Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

4. IT/Desktop Computer Support- Troubleshooting for Technicians

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Learn how to troubleshoot desktop computer issues as an IT Support Technician on real-world organisational networks...

5. Network Support Fundamentals

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Dive into the realm of network support with the Network Support Fundamentals course. This online course is meticulously designed to introduce you to the essential skills needed for supporting enterprise networks - one of the most in-demand skill sets in the digital landscape. By the end of this course you will be able to explain network security basics, monitor network performance, and provide essential professional support. Ideal for beginners aiming for an entry-level IT career or current IT...

6. Akamai Customer Consulting and Support

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Are you interested in end-to-end project management? Want to deliver the best solutions to our customers while collaborating with teams from all over the world? You will never stop learning in this fast-moving environment and across our cutting-edge technologies. This beginner level certificate is designed to provide you with in-demand skills that range from internet technology fundamentals, networking, operating systems and problem solving techniques.\n\nThis certificate program consists of...

7. Basic Computer Course - Windows 7/10 - IT & Desktop Support

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Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...

8. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

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Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...

9. Information Technology (IT) and Cloud Fundamentals

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In today’s connected world, core knowledge of IT hardware, software, networking, cybersecurity, and cloud technologies is vital for almost every function, or role within an organization. Adding storage, updating an operating system, connecting to a network, recognizing phishing, and setting up Cloud instances are some of the skills employees need or need help with. This five-course specialization provides prerequisite skills for almost all IT careers, including technical support specialist,...

10. IT Support Technical Skills Helpdesk

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4.7
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Hands-on Technical skills for IT Support Learners...

11. Computer Hardware, Operating System and Networking

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For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...

12. IT Support Technical Skills Bootcamp

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Hands-on Technical skills for IT Support Professionals...

13. Advanced IT Troubleshooting for Helpdesk Support Technicians

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4.2
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Learn some of the less common IT troubleshooting techniques for Windows computers...

14. IT & Technical Support Guide to Helpdesk, Desktop & Servers

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(1,138)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

15. Active Directory & Group Policy Administration for IT Techs

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Active Directory & Group Policy Administration Basics for Helpdesk and Desktop / IT Support Technicians...

16. IT Support/HelpDesk Fundamentals - 9 Topics in one course!

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Master the skills and attributes sought after by employers for IT Help Desk, IT Support, and IT Technician positions...

17. Information Security Basics for IT Support Technicians

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Learn the basics of information security and what you need to know to be compliant with data protection regulations...

18. Customer Service, Customer Support, And Customer Experience

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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

19. Customer Service & Support For Customer Service Executives

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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

20. Information Technology Essentials

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4.4
(575)

Introduction to Information Technology and Information Systems...

Top 10 most affordable universities for senior information technology support technicians

The most affordable schools for senior information technology support technicians are Baruch College of the City University of New York, brigham young university, and inter american university of puerto rico ponce.

If the best universities for senior information technology support technicians are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for senior information technology support technicians.

1. Baruch College of the City University of New York

New York, NY • Private

In-state tuition

$7,262

Cost of attendance

14,046

2. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

3. Inter American University of Puerto Rico Ponce

Mercedita, PR • Private

In-state tuition

$5,914

Cost of attendance

13,564

4. Inter American University of Puerto Rico Bayamon

Bayamon, PR • Private

In-state tuition

$5,940

Cost of attendance

13,508

5. Inter American University of Puerto Rico Barranquitas

Barranquitas, PR • Private

In-state tuition

$5,902

Cost of attendance

13,479

6. Inter American University of Puerto Rico Aguadilla

Aguadilla, PR • Private

In-state tuition

$5,902

Cost of attendance

13,284

7. Clayton State University

Morrow, GA • Private

In-state tuition

$5,419

Cost of attendance

17,697

8. Minot State University

Minot, ND • Private

In-state tuition

$7,064

Cost of attendance

15,576

9. Florida International University

Miami, FL • Private

In-state tuition

$6,556

Cost of attendance

19,434

10. University of Puerto Rico - Mayaguez

Mayaguez, PR • Private

In-state tuition

$4,094

Cost of attendance

14,302

Top 10 hardest universities to get into for senior information technology support technicians

The hardest universities for senior information technology support technicians to get into are Carnegie Mellon University, University of Pennsylvania, and Northeastern University.

Some great schools for senior information technology support technicians are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for senior information technology support technicians based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. Carnegie Mellon University

Pittsburgh, PA • Private

Admissions rate

17%

SAT average

1,507

2. University of Pennsylvania

Philadelphia, PA • Private

Admissions rate

8%

SAT average

1,492

3. Northeastern University

Boston, MA • Private

Admissions rate

19%

SAT average

1,466

4. Boston University

Boston, MA • Private

Admissions rate

22%

SAT average

1,420

5. New York University

New York, NY • Private

Admissions rate

20%

SAT average

1,419

6. Northwestern University

Evanston, IL • Private

Admissions rate

8%

SAT average

1,508

7. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

8. Syracuse University

Syracuse, NY • Private

Admissions rate

50%

SAT average

1,284

9. University of Tulsa

Tulsa, OK • Private

Admissions rate

41%

SAT average

1,321

10. Johns Hopkins University

Baltimore, MD • Private

Admissions rate

11%

SAT average

1,513

Top 10 easy-to-apply-to universities for senior information technology support technicians

The easiest schools for senior information technology support technicians to get into are Capitol Technology University, saint joseph's college of maine, and thomas more university.

Some schools are much easier to get into. If you want to start your career as a senior information technology support technician without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for senior information technology support technicians.

1. Capitol Technology University

Laurel, MD • Private

Admissions rate

69%

SAT average

1,070

2. Saint Joseph's College of Maine

Standish, ME • Private

Admissions rate

84%

SAT average

1,069

3. Thomas More University

Crestview Hills, KY • Private

Admissions rate

90%

SAT average

1,099

4. University of Baltimore

Baltimore, MD • Private

Admissions rate

78%

SAT average

1,020

5. Felician University

Lodi, NJ • Private

Admissions rate

81%

SAT average

999

6. Ottawa University

Ottawa, KS • Private

Admissions rate

78%

SAT average

1,024

7. Kean University

Union, NJ • Private

Admissions rate

86%

SAT average

991

8. Oregon Institute of Technology

Klamath Falls, OR • Private

Admissions rate

96%

SAT average

1,139

9. Linfield College

McMinnville, OR • Private

Admissions rate

81%

SAT average

1,117

10. Albertus Magnus College

New Haven, CT • Private

Admissions rate

58%

SAT average

931

Average senior information technology support technician salary by education level

Senior information technology support technicians with a Master's degree earn more than those without, at $58,108 annually. With a Doctorate degree, senior information technology support technicians earn a median annual income of $55,714 compared to $51,181 for senior information technology support technicians with an Bachelor's degree.
Senior information technology support technician education levelSenior information technology support technician salary
Master's Degree$58,108
High School Diploma or Less$46,316
Bachelor's Degree$51,181
Doctorate Degree$55,714
Some College/ Associate Degree$47,232

Senior information technology support technician education FAQs

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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