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Top 50 Senior Information Technology Support Technician Skills

Below we've compiled a list of the most important skills for a Senior Information Technology Support Technician. We ranked the top skills based on the percentage of Senior Information Technology Support Technician resumes they appeared on. For example, 12.8% of Senior Information Technology Support Technician resumes contained Desktop as a skill. Let's find out what skills a Senior Information Technology Support Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Information Technology Support Technician:

1. Desktop

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high Demand
Here's how Desktop is used in Senior Information Technology Support Technician jobs:
  • Perform desktop and laptop hardware/firmware upgrades.
  • Develop and deliver desktop related training as well as performing routine maintenance related to all hardware and software in-house environment.
  • Installed, configured, and supported Dell and Toshiba desktop and laptop computers running Microsoft Windows for 250 users.
  • Develop, manage and update the standard image to apply to all company desktop and laptop computers.
  • Travel to 11 company sites to lead teams in the migration of all desktops and laptops.
  • Imaged HP laptops and desktops with custom, corporate Windows 7 images (standard/DMS).
  • Support troubleshooting of all desktop issues which includes diagnosing and resolving hardware/software issues.
  • Diagnosed and repaired hardware and software issues with HP laptop and desktop systems.
  • Create, re-deploy and maintain all desktop images as specified by the company.
  • Provided level 2 support for 900+ local users at desktop level.
  • Maintained desktop environment as well as local and VPN network.
  • Performed diagnostics and repaired Dell and HP desktops and notebooks.
  • Create corporate images of desktop and laptop systems for deployment.
  • Assist students with PC and desktop application issues.
  • Install and Configure laptops, and Desktops.
  • Perform desktop and laptop software installs/upgrades.
  • Programmed and repaired desktop and laptops.
  • Create and apply standard image to all desktops and laptops computer and ship to correct location Manage local security camera PC.
  • Create VMware desktop pools Implement full clones, thin clients, Troubleshoot highly complex hardware and software problems in VDI environment.
  • Provide quality end user support via phone, remote desktop, Tivoli using Remedy Ticket system.

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1 Desktop Jobs

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2. Laptops

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high Demand
Here's how Laptops is used in Senior Information Technology Support Technician jobs:
  • Inventory manager for all laptops, desktops, and MAC systems that have been deployed throughout company.
  • Administer user accounts, mail accounts and supervise the roll out of new desktops and laptops.
  • Recognized as subject matter expert (SME) for endpoint encryption software on 800+ laptops.
  • Provided PC/LAN support to 600+ employees including 20+ dial-up users on desktop computers and laptops.
  • Configured and supported Dell Latitude series laptops and Dell GX-series desktops.
  • Manage, support and update the mobile training lab laptops.
  • Create new ghost images for Dell laptops, HP laptops, Lenovo laptops and carbon Copy for MAC systems.
  • Assisted in three separate rollouts of laptops to users, nationwide; saved the Company $10,000.
  • Installed, configured, and deployed new workstations and laptops Troubleshooting of hardware and software issues.
  • Supported and maintained Omnitech desktops and Dell laptops for 1,200 users, including printer support.
  • Configured, imaged and reimaged computers, laptops and virtual machines.
  • Repaired Dell and HP desktops and Lenovo laptops.

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3. Network Printers

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high Demand
Here's how Network Printers is used in Senior Information Technology Support Technician jobs:
  • Installed, troubleshot, and configured network printers, scanners, and copiers.

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4. Remote Access

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high Demand

5. Technical Support

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high Demand
Here's how Technical Support is used in Senior Information Technology Support Technician jobs:
  • Provided technical support for end-users for multiple computer systems including MS Office, SAP, LOB, and many custom-designed databases.
  • Provide Help Desk technical support for over 1000+ clients by phone or in person as needed to minimize downtime.
  • Provided 24/7 technical support for Executive Row.
  • Perform on-site and remote technical support 24-7.
  • Provide technical support to level 1.
  • Provided technical support, general help and onsite training for new authentication procedures and updated Windows 7 / 10 PC's.

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6. Personal Computers Support

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high Demand

7. Windows XP

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high Demand
Here's how Windows XP is used in Senior Information Technology Support Technician jobs:
  • Participated in projects such as the firm wide migration form Windows XP to Windows 7.
  • Lead team of six experienced PC Technicians for Windows XP roll-out for 260 users.
  • Train people on Windows XP to Windows 7 migration.
  • Supported users on Windows XP and NT OS.
  • Migrate Windows XP to Windows 7.

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8. Customer Service

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high Demand
Here's how Customer Service is used in Senior Information Technology Support Technician jobs:
  • Designed and implemented new customer service policies and procedures that ensure total effectiveness of all support representatives.
  • Authorized to provide professional laptop/desktop support and customer service to military and civilian customers.
  • Maintained excellent customer service during resolution of break/fix issues while consistently exceeding organizational SLA s
  • Provide a high level of customer service at all times.
  • Provide Tier 2 Technical Support Team Leader/Incident Manager Employee Training Project Management Technical Documentation Help Desk and Customer Service

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9. Active Directory

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high Demand
Here's how Active Directory is used in Senior Information Technology Support Technician jobs:
  • Performed several security functions involving Active Directory (Adding users to various groups, increasing mailbox sizes, resetting passwords).
  • Have significantly reduced the costs of these refreshes by over $30,000 in this Novel shop without Active Directory.
  • Managed Active Directory network security and new user account creation for the network for over 5,000 employees.
  • Monitor access to the network, generate password using active directory at the service area level.
  • Use Active Directory Users and Computers to support user and computer accounts on corporate domain.
  • Added new users to the clients systems via active directory and company intranet.
  • Received an award for being instrumental in completing active directory tasks.
  • Upgrade, support, and administration of Active Directory networks.
  • Create and set up user profiles in Active Directory.
  • Completed password resets and account creations within Active Directory.
  • Assisted in the implementation of Active Directory.
  • Administer users through Active Directory.
  • Serve as backup Exchange Administrator for all usermailbox changes and related active directory updates and global email list changes.
  • Learned how SCCM and Active Directory communicate and how to remotely aid users.

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10. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Senior Information Technology Support Technician jobs:
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Involved with in-house network implementation, maintenance, troubleshooting and administration.
  • Supervised junior technicians in basic troubleshooting.
  • Conducted level two support in charge of troubleshooting incidents that were escalated from the first level help desk.
  • Provide A+ certified PC repair, responsible for troubleshooting, diagnosing, repairing and quality control testing.
  • Track network bandwidth for troubleshooting purposes and for trend analysis to examine usage patterns.
  • Support and troubleshoot software configurations for offshore users in China and India.
  • Cat 5 network troubleshooting at switch to desktop level, Extreme switches.
  • Diagnose, troubleshoot and resolve hardware, software or connectivity problems.
  • Assured the correct operation and performance of desktops, notebooks, printers and servers; troubleshooting hardware and software problems.
  • Assist with maintenance and troubleshooting of corporate PC operating system image using Microsoft Deployment Toolkit and SCCM Config Manager Tools.
  • Provided system testing for rollouts of product and system changes, as well as troubleshooting for day-to-day sales interactions.
  • Ordered and repaired parts on end-users' computers, troubleshoot and repair break fixes.

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11. Setup

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high Demand
Here's how Setup is used in Senior Information Technology Support Technician jobs:
  • Maintain support bridge line to ensure proper configuration and setup of new equipment.
  • Assist in media setup for video conferencing and presentations.
  • Worked with exchange 2003 to setup email accounts for new users.
  • Exchange admin support, 03 and 10 BES- blackberry support, new setup.

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12. PCS

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high Demand
Here's how PCS is used in Senior Information Technology Support Technician jobs:
  • Participated in conversion of 600 PCs from Windows 2000 to Windows XP.
  • Support / configured and deployment of Desktop PCs and Laptops.
  • Developed and maintained inventory databases for PCs and software.
  • Refresh on all old IBM PCs & Laptops (T-30s and T-40s) MAC books Pro and MAC Pro.
  • Maintained 1,000+ PCs and network for staff, students and faculty with 99% SLA met.
  • Image PCs / install software.
  • Escalate / monitor customer service requests as needed Maintain Remedy asset tracking system for PCs and laptops.
  • Maintain and configure desktop and laptop computers - Dell Optiplex PCs and Latitude laptops.
  • Imaged many PCs and set up infrastructure as part of the rollout.
  • Serviced Upper Executives and Fire, Police, Emergency responder's PCs.

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13. Hardware Issues

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high Demand

14. LAN

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high Demand
Here's how LAN is used in Senior Information Technology Support Technician jobs:
  • Created and maintained databases and business processes to support production, production planning and material management.
  • Planned all Sun Servers specification for budget from developer specification.
  • Plan patches deployment Oracle database 8i and 9i Engine servers for SAP, Financial and HR.
  • Maintained PC/LAN and telephone call tracking via Track-It software system References and Additional Information upon Request
  • Worked with other organizational teams on issue resolution, project planning and execution.
  • Upgraded and expanded the LAN infrastructure to increase network throughput and speed.
  • Plan and deploy of certificate services for SSL and client authentication.
  • Designed and planned T1, frame-relay and interconnect of branch office.
  • Installed and configured WinNT Systems for use on LAN's.
  • Plan and deploy SQL Queries/Crystal Reports on Oracle RDBMS.
  • Provided PC LAN and WAN installation and repair.
  • Train and supervise Meal Plan Office Marketing interns.
  • Used Landesk Management System to deploy software and system changes through scripts and batch files.
  • Act as a technical resource for several workgroups and departments at the Cleveland site.
  • Train and supervise IT intern working in Meal Plan Office.
  • Provide PC/LAN configuration and deployment using Kaiser Permanente Healthcare standards.
  • Designed and implemented wireless lan access for selected locations.
  • Used Dameware, LANDesk and Windows remote connecting tools.
  • Plan and deploy Sun Solaris SMTP/Sendmail routing infrastructure.
  • Tested programs like Landesk for PC monitoring, Spyware/Malware control, and installing windows updates.

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15. Helpdesk

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average Demand
Here's how Helpdesk is used in Senior Information Technology Support Technician jobs:
  • Designed and implemented customer call-center and helpdesk support software procedures and customer network design strategy for management and end user teams.
  • Manage part of the Corporate Helpdesk as it has grown to over 1,000 users.
  • Provided remote helpdesk support using Windows XP remote desktop and DS Razor.
  • Used Heat helpdesk software for tracking up to 1000 calls per month.
  • Helped implement dual OS between Windows XP Pro and Mac OS X Leopard Helpdesk Ticketing system (HEAT).
  • Train and develop the Helpdesk person or persons who answer the Helpdesk phone calls.

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16. VPN

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average Demand
Here's how VPN is used in Senior Information Technology Support Technician jobs:
  • Deploy and manage remote access on network infrastructure using VPN/IPSEC.
  • Upgraded mobile users to Cisco 3000 VPN and AT&T Global Dialer.
  • Resolved remote connectivity issues including wireless access, web and vpn.

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17. Backup

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average Demand
Here's how Backup is used in Senior Information Technology Support Technician jobs:
  • Prepared the Branch Server for Data Migration; Backup Data on WXP systems using USMT backup process.
  • Revamped network backup process away from tape backup and onto online off site backup.
  • Performed backups, restore data and installed programs.
  • Perform regular server backups and test restores.

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18. IT Support

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average Demand
Here's how IT Support is used in Senior Information Technology Support Technician jobs:
  • Provide IT support for CarrierWeb employees email accounts, remote device access, and security.
  • Train and coach new IT Support and Communications techs.
  • Provided second level technical and IT support to a manufacturing industry to users between 100- 200 workstations for troubleshooting problems.
  • Provide IT support for Out Of State Sales Conferences Nationwide.

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19. New Technicians

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average Demand
Here's how New Technicians is used in Senior Information Technology Support Technician jobs:
  • Helped in hiring new technicians.

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20. Asset Management

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average Demand
Here's how Asset Management is used in Senior Information Technology Support Technician jobs:
  • Provided asset management of technology assets.

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21. Voip

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22. Tcp/Ip

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average Demand

23. Software Applications

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average Demand
Here's how Software Applications is used in Senior Information Technology Support Technician jobs:
  • Provided top level support for many various hardware devices and software applications for on-site and remote users.
  • Installed Iron Mountain approved software applications (ex: Securebase, TinyTerm SKP).

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24. Troubleshot

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average Demand
Here's how Troubleshot is used in Senior Information Technology Support Technician jobs:
  • Monitored, scanned and troubleshot security issues on infrastructure network design.
  • Supported users, troubleshot problems, and resolved all issues.

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25. SQL

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average Demand
Here's how SQL is used in Senior Information Technology Support Technician jobs:
  • Administer WinNT environment consisting of MS Exchange, MS Proxy, SQL, IIS, ArcServe and RAS.

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26. OS

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average Demand
Here's how OS is used in Senior Information Technology Support Technician jobs:
  • Provided on-site customer needs-assessment and custom programming of proprietary database applications using Microsoft Access 97.
  • Analyzed and reported existing information to aid in business decisions and cost reduction projects.
  • Provided a comfortable atmosphere between end-users to resolve technical issues.
  • Resolved issues dealing with Microsoft Exchange Server 5.5, Outlook 97, E-mail access, and NT 4.0 permissions and administration.
  • Respond to customer requests and ensure that they are identified, diagnosed, and resolved quickly, accurately, and professionally.
  • Maintained OSHA, HIPPA, JCAHO and Health Information Security policies Trained new and existing colleague and clients Conveyed enthusiasm and vitality
  • Supported 1200 Communities in a Sales Management System including processing sales leads, prospects, and referral bank.
  • Work to close tickets opened by the Help Desk as Tier II support for hardware and Software.
  • Worked closely with the software support side of the business to coordinate training for the customers.
  • Supported hundreds of applications as well as all Windows, DOS and some Linux operating systems.
  • Manage and maintain laptop/desktop inventory process; from purchase, to deployment, to proper disposal.
  • Evaluated and negotiated all IT related expenses and decreased annual costs by over $100,000.
  • Configured and supported mobile devices including various Blackberry models, IOS and Android devices.
  • Designed and Implemented Quality of Service (QOS) deployment.
  • Imaged and configured PC's utilizing Norton Ghost 8.0.
  • Assist in disposition of old hardware.
  • Manage Sophos Endpoint Security configurations and submit virus samples as necessary.
  • Provide post move in support to customers as they occupy their new workspaces.
  • Assist the CIO in configuring Scan to Email, Scan to Folders for most of the facilities across Los Angeles.
  • Deployed the endpoint user software called Track-it Web Support across Los Angeles.

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27. Management System

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average Demand

28. Computer Hardware

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average Demand
Here's how Computer Hardware is used in Senior Information Technology Support Technician jobs:
  • Skilled position requiring extensive knowledge of computer hardware and software.
  • Installed, troubleshot, repaired and documented the installations of networked and standalone personal computer hardware, software and peripherals.

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29. Internet

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average Demand
Here's how Internet is used in Senior Information Technology Support Technician jobs:
  • Work closely with Internet Technical Support team and those from other departments to create solutions to customer and company connectivity/configuration issues.
  • Monitored and troubleshot Internet and WAN load balance and failover Cisco routers and Broadcade fiber switch.
  • Support LANs, WANs, network segments, Internet, and intranet systems.

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30. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Senior Information Technology Support Technician jobs:
  • Upgraded workforce from Lotus Notes 4.6 to 5.0 and 5.1.

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31. Sccm

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low Demand
Here's how Sccm is used in Senior Information Technology Support Technician jobs:
  • Image laptop/desktop computers with Microsoft operating systems and Microsoft software using Microsoft Deployment Tool and SCCM
  • Provide operational support for day to day activities involving applications, Software updates, and Operating system deployment using SCCM.
  • Image computer hard drives using Microsoft SCCM.

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32. Mac

demand arrow
low Demand
Here's how Mac is used in Senior Information Technology Support Technician jobs:
  • Provided infrastructure support for pharmaceutical medical research office.
  • Researched, learned and supported MAC OS X 10.02, 10.03 and related office applications.
  • Configured CLI Thin Clients and administered the company's North American machines.
  • Use VMM Manager to create and manage virtual machines for engineering users.
  • Involved in purchasing the Quad-Core Mac Pro with Leopard already installed.
  • Set up machines for new users.
  • Maintained virtual desktop infrastructure environment for call center, creating and deleting virtual machines as needed using Vworkspace and VMware Vcenter.

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33. Suite

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low Demand
Here's how Suite is used in Senior Information Technology Support Technician jobs:
  • Support End Users with Microsoft Office Suites.
  • Manage Disk Logical Volume with Veritas Volume Manager 3.1 and Disk Suites.
  • Supported Windows 95-98, MS Office Suite 97, Groupwise email, McAfee Antivirus.

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34. Software Packages

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low Demand
Here's how Software Packages is used in Senior Information Technology Support Technician jobs:
  • Installed and supported various software packages including Microsoft Office 2000 and Oracle 4.5, 6i, 8i and 9i versions.
  • Provide password recovery for encrypted device as well as Reset user passwords Utilizes diagnostic software packages and internal technical support personnel.

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35. Novell

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low Demand

36. User Accounts

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low Demand
Here's how User Accounts is used in Senior Information Technology Support Technician jobs:
  • Reset/changed user passwords, unlocked user accounts and assigned users to active directory groups using Quest One Active Roles.
  • Create user accounts in Active Directory.

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37. Netware

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low Demand
Here's how Netware is used in Senior Information Technology Support Technician jobs:
  • Performed desktop support for 300+ Windows 2000/XP PC's on a Windows/Netware hybrid network.
  • Install and configure cisco switches, and routers Install and configure Netware 6.5 SP7 Servers Troubleshoot complex LAN/WAN issues.

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38. Phone System

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low Demand
Here's how Phone System is used in Senior Information Technology Support Technician jobs:
  • Worked on the team to migrate the phone system to an internal IP-based system.
  • Manage the internal IP phone system.
  • Experience programming VOIP phone systems.

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39. SLA

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low Demand
Here's how SLA is used in Senior Information Technology Support Technician jobs:
  • Coordinated with cross-functional teams to enhance issue resolution and meet service level agreements (SLA).
  • Closed and Logged Tickets regarding service requests and Incidents within SLA time period.

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40. Level Support

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low Demand
Here's how Level Support is used in Senior Information Technology Support Technician jobs:
  • Provided high level support for high profile users such as Managing Directors, Executive Directors, Vice Presidents, and Trades.
  • Provide first-level support for global IT infrastructure supporting employees throughout the U.S. and overseas.
  • Respond to calls for second-level support from the company Help Desk.

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1 Level Support Jobs

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41. Peripheral Devices

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low Demand
Here's how Peripheral Devices is used in Senior Information Technology Support Technician jobs:
  • Installed all peripheral devices such as printers, scanners, Palm Pilots and Ipaqs.

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42. Lenovo

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43. DNS

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low Demand

44. On-Call

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45. Symantec

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Here's how Symantec is used in Senior Information Technology Support Technician jobs:
  • Worked with Symantec when troubleshooting is above the knowledge acquired.
  • Administered Windows patch management system, Security and Backup programs, Symantec Antivirus Administration.
  • Deployed and managed Cisco PIX 515, 525 and Symantec Raptor 7 Firewall.

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46. Site Support

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low Demand

47. As400

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low Demand
Here's how As400 is used in Senior Information Technology Support Technician jobs:
  • Created and maintained accounts in the clients AS400 database.

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48. End User

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low Demand
Here's how End User is used in Senior Information Technology Support Technician jobs:
  • Support end user relocation and installation of computer hardware.
  • Provide support for 500 remote users In house support for 1200 end users Deploy and set-up equipment Phone and data setup
  • Perform migration of end user's data and application from existing workstation using Dell's migration tool.
  • Install and upgrade software by analyzing end users needs and request.
  • Project Lead for major moves and relocation of 200+ end users.
  • Installed HP Connected Backup and created/restored end user data backup accounts.
  • Provided end user training for all employees in the company.
  • Provide on-site and remote support to AIG end users nationwide.
  • Face to face end user support when required.
  • Support End Users with laptops and Workstations.
  • Configured ICloud accounts for end users which allowed them to have a continuous backup of their data to prevent data loss.
  • Performed excellent customer service with end users by phone and deskside, to resolved PC issues.

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1 End User Jobs

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49. Remote Sites

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low Demand
Here's how Remote Sites is used in Senior Information Technology Support Technician jobs:
  • Provide day to day support for user community as well as 130 field sales employees and 4 remote sites.

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50. Mainframe

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low Demand

Senior Information Technology Support Technician Jobs

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20 Most Common Skills For A Senior Information Technology Support Technician

Desktop

16.7%

Laptops

10.1%

Network Printers

8.7%

Remote Access

8.5%

Technical Support

6.5%

Personal Computers Support

5.2%

Windows XP

5.2%

Customer Service

4.8%

Active Directory

4.7%

Troubleshoot

4.3%

Setup

3.5%

PCS

3.0%

Hardware Issues

3.0%

LAN

2.8%

Helpdesk

2.4%

VPN

2.3%

Backup

2.2%

IT Support

2.0%

New Technicians

2.0%

Asset Management

2.0%
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Typical Skill-Sets Required For A Senior Information Technology Support Technician

Rank Skill
1 Desktop 12.8%
2 Laptops 7.8%
3 Network Printers 6.7%
4 Remote Access 6.5%
5 Technical Support 5.0%
6 Personal Computers Support 4.0%
7 Windows XP 4.0%
8 Customer Service 3.7%
9 Active Directory 3.6%
10 Troubleshoot 3.3%
11 Setup 2.7%
12 PCS 2.3%
13 Hardware Issues 2.3%
14 LAN 2.2%
15 Helpdesk 1.9%
16 VPN 1.8%
17 Backup 1.7%
18 IT Support 1.6%
19 New Technicians 1.6%
20 Asset Management 1.6%
21 Voip 1.3%
22 Tcp/Ip 1.2%
23 Software Applications 1.2%
24 Troubleshot 1.0%
25 SQL 1.0%
26 OS 1.0%
27 Management System 1.0%
28 Computer Hardware 1.0%
29 Internet 0.9%
30 Lotus Notes 0.9%
31 Sccm 0.8%
32 Mac 0.8%
33 Suite 0.8%
34 Software Packages 0.8%
35 Novell 0.8%
36 User Accounts 0.8%
37 Netware 0.7%
38 Phone System 0.7%
39 SLA 0.6%
40 Level Support 0.6%
41 Peripheral Devices 0.6%
42 Lenovo 0.5%
43 DNS 0.5%
44 On-Call 0.5%
45 Symantec 0.4%
46 Site Support 0.4%
47 As400 0.4%
48 End User 0.4%
49 Remote Sites 0.4%
50 Mainframe 0.4%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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21,614 Senior Information Technology Support Technician Jobs

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