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Become A Senior Installer

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Working As A Senior Installer

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $52,000

    Average Salary

What Does A Senior Installer Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Senior Installer

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Top Skills for A Senior Installer

  1. Fiber Optic
  2. Installation Process
  3. Safety Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Terminated Fiber optic cable from crimp, Ft, ST hot melt and or fan break-out kits.
  • Develop installation processes and blueprints for new products installations.
  • Provide friendly customer service while completing the installations of mobile electronics in customers' automobiles.
  • Drive company truck to job site and install product correctly while performing good customer service.
  • Maintained records, prepared reports, and ensured accurate equipment and warranty inventory.

Senior Installer Demographics

Gender

Male

84.5%

Unknown

9.0%

Female

6.5%
Ethnicity

White

58.9%

Hispanic or Latino

19.7%

Black or African American

11.5%

Asian

6.5%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

50.0%

Swedish

12.5%

Greek

12.5%

Indonesian

12.5%

French

12.5%
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Senior Installer Education

Schools

University of Phoenix

14.6%

Georgia Institute of Technology -

6.3%

Hudson Valley Community College

6.3%

Fremont School for Adults

6.3%

TESST College of Technology - Alexandria

4.2%

State University of New York College of Technology at Canton

4.2%

Vincennes University

4.2%

University of Colorado at Colorado Springs

4.2%

Arapahoe Community College

4.2%

Liberty University

4.2%

Strayer University

4.2%

Tucson College

4.2%

Johns Hopkins University

4.2%

University of Missouri - Saint Louis

4.2%

Community College of the Air Force

4.2%

Horry-Georgetown Technical College

4.2%

Colorado Technical University

4.2%

Universal Technical Institute

4.2%

Carteret Community College

4.2%

Arizona State University

4.2%
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Majors

Business

15.4%

Electrical Engineering

13.2%

Education

7.7%

Computer Science

7.1%

Accounting

6.0%

Electrical Engineering Technology

5.5%

Criminal Justice

5.5%

General Studies

4.9%

Management

4.4%

Computer Networking

3.8%

Computer Information Systems

3.8%

Drafting And Design

2.7%

Fine Arts

2.7%

Electrical And Power Transmission Installers

2.7%

Environmental Control Technologies/Technicians

2.7%

Construction Management

2.7%

Automotive Technology

2.2%

Environmental Science

2.2%

Project Management

2.2%

Political Science

2.2%
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Degrees

Other

40.3%

Bachelors

24.7%

Associate

17.7%

Certificate

8.7%

Masters

4.3%

Diploma

2.7%

License

1.3%

Doctorate

0.3%
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