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Become A Senior Lead Operator

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Working As A Senior Lead Operator

  • $59,000

    Average Salary

What Does A Senior Lead Operator Do At Vantiv

* Provides and executes strategic/operational/tactical direction for billing delivery and logistics.
* Leads development of processes, guidelines and procedures to implement billing strategies.
* Manages all operational activities of the delivery and logistics team.
* Align revenue opportunities with business partners and clients on various aspects of revenue, billing/pricing models, product offerings and introductions and residuals.
* Capable of understanding and integrating billing solutions that positively improve customer experience.
* Plays a key role as the functional architect for projects.
* Responsible for detailed functional architecture and design for unusual or highly complex projects.
* Oversees design and development of major enhancements to existing systems.
* Achieves complex project goals by effectively applying necessary expertise/resources.
* Communicates the strategic process, operations and technology to appropriate stakeholders, including senior management, peers, partners, and supporting teams.
* Leads feasibility analysis on potential future projects.
* Oversees the documentation and analysis of complex, new and existing business processes.
* Formulates strategies on all revenue generation, Billing systems, and residual systems ensuring integration with partner systems.
* Leads the execution and/or oversees assigned departmental business processes, and participates in developing new processes.
* Oversees the execution of existing business processes; collects, analyzes and reports predetermined performance and quality metrics (e.g.
* Dashboards); develops metrics for new or existing processes; and makes recommendations for improvements.
* Identifies, develops, makes recommendations for improvements, then implements based on business need and industry best practices.
* Oversees the development of project plans, work assignments, target dates and other aspects of assigned projects and communicates this information to senior management and the business units.
* Oversees use of project management tools to provide succinct and timely executive status, forecasting information to the larger team
* Asks the tough questions; challenges others' thinking and pushes back to get to core business and/or true performance gap issues.
* Communicates crisply and candidly; balances talking and listening to foster candid dialogue; crisply gets his/her point across; commands attention across multiple audiences.
* MINIMUM KNOWLEDGE

What Does A Senior Lead Operator Do At Kaiser Permanente

duties as assigned

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Senior Lead Operator Career Paths

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Average Yearly Salary
$59,000
View Detailed Salary Report
$31,000
Min 10%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$114,000
Max 90%
Best Paying Company
Under Armour
Highest Paying City
Bellevue, WA
Highest Paying State
Washington
Avg Experience Level
4.6 years
How much does a Senior Lead Operator make at top companies?
The national average salary for a Senior Lead Operator in the United States is $60,011 per year or $29 per hour. Those in the bottom 10 percent make under $31,000 a year, and the top 10 percent make over $115,000.

Real Senior Lead Operator Salaries

Job Title Company Location Start Date Salary
Senior Lead-Client Operations & Services-US Infosys BPO Ltd. San Jose, CA Aug 29, 2013 $150,187
Senior Lead-Client Operations & Services-US Infosys BPO Ltd. San Jose, CA May 11, 2014 $149,926
Senior Lead-Client Operations & Services-US Infosys BPO Ltd. Plano, TX Aug 29, 2013 $124,426
SR. Lead Data Operations Analyst Bank of The West San Ramon, CA Dec 27, 2016 $115,000
Senior Lead-Client Services & Operations-US Infosys BPO Ltd. Fargo, ND Jul 21, 2014 $103,000
Senior Lead-Client Operations & Services-US Infosys BPO Ltd. South Jordan, UT Aug 23, 2015 $101,542
Senior Development Lead, IT Production Operations Accretive Health, Inc. Chicago, IL Aug 06, 2015 $85,000
Senior Development Lead, IT Productions Operations Accretive Health, Inc. Chicago, IL Jul 01, 2014 $85,000
Senior Development Lead, IT Productions Operations Accretive Health, Inc. Chicago, IL Feb 01, 2014 $77,040
SR. Administrator-RFP Lead, Marketing Operations Oaktree Capital Management, L.P. Los Angeles, CA Nov 08, 2010 $75,000 -
$115,000
Senior Analyst, Opinion Leader Programs (OLP) Operations Gilead Sciences, Inc. Foster City, CA Jun 22, 2016 $67,683 -
$103,000
Senior Lead-Operations Brillio, LLC VA Aug 19, 2016 $65,000
SR. Analyst/Lead-It Operations Synechron, Inc. Nashville, TN Sep 03, 2014 $64,400
SR. Assoc./Lead-It Operations Synechron, Inc. Nashville, TN Sep 03, 2014 $64,400

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Top Skills for A Senior Lead Operator

  1. Operational Procedures
  2. Loan Portfolio
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Ensured that audits were completed accurately and fairly by consistently utilizing applicable audit checklists and referencing established operational procedures.
  • Cross-trained in other departments and provided back-up for other customer service representatives when needed.
  • Revised REO audit procedures and reference guides to increase team productivity by 20% and accurate reporting.
  • Processed foreclosure reports, while determining reasons of no contact/correspondence or funds from mortgagors.
  • Processed customer financial transactions with assigned limits and established guidelines.

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Average Salary:

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Top 10 Best States for Senior Lead Operators

  1. District of Columbia
  2. Massachusetts
  3. Virginia
  4. Delaware
  5. Pennsylvania
  6. Maryland
  7. Texas
  8. Alabama
  9. Rhode Island
  10. New York
  • (42 jobs)
  • (166 jobs)
  • (154 jobs)
  • (14 jobs)
  • (160 jobs)
  • (76 jobs)
  • (322 jobs)
  • (28 jobs)
  • (9 jobs)
  • (226 jobs)

Senior Lead Operator Demographics

Gender

Male

53.6%

Female

36.1%

Unknown

10.3%
Ethnicity

White

59.9%

Hispanic or Latino

16.6%

Black or African American

12.8%

Asian

7.5%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

50.0%

Arabic

9.1%

Carrier

9.1%

Chinese

4.5%

Vietnamese

4.5%

German

4.5%

French

4.5%

Mandarin

4.5%

Persian

4.5%

Dakota

4.5%
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Senior Lead Operator Education

Schools

University of Phoenix

18.2%

Ohio State University

10.4%

University of Louisiana at Monroe

7.8%

Columbus State Community College

6.5%

Florida State College at Jacksonville

6.5%

Franklin University

4.5%

Francis Marion University

4.5%

Florence-Darlington Technical College

4.5%

American InterContinental University

3.9%

Louisiana Tech University

3.9%

Ashworth College

3.9%

University of Maryland - University College

3.2%

University of Kentucky

3.2%

Grantham University

3.2%

University of North Texas

2.6%

Michigan State University

2.6%

Ashford University

2.6%

Florida State University

2.6%

Northwestern State University of Louisiana

2.6%

Excelsior College

2.6%
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Majors

Business

41.7%

Accounting

8.2%

Management

4.7%

Computer Science

4.4%

Criminal Justice

4.4%

Finance

3.7%

General Studies

3.5%

Information Technology

3.0%

Marketing

3.0%

Liberal Arts

2.6%

Health Care Administration

2.6%

Human Resources Management

2.6%

Computer Information Systems

2.6%

Communication

2.3%

Electrical Engineering

1.9%

Pharmacy

1.9%

Political Science

1.9%

Nursing

1.6%

Education

1.6%

Biology

1.6%
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Degrees

Bachelors

36.0%

Other

25.6%

Masters

18.3%

Associate

11.9%

Certificate

5.1%

Diploma

2.4%

License

0.6%

Doctorate

0.3%
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