Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalary

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookCompareFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Senior lead operator skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical senior lead operator skills. We ranked the top skills for senior lead operators based on the percentage of resumes they appeared on. For example, 26.0% of senior lead operator resumes contained continuous improvement as a skill. Continue reading to find out what skills a senior lead operator needs to be successful in the workplace.

15 senior lead operator skills for your resume and career

1. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how senior lead operators use continuous improvement:
  • Implemented a global Ideas Program to drive continuous improvement including recognition (R+), which also improved employee morale.
  • Worked with Marketing to develop Customer Satisfaction Survey and Process utilizing output to assess and communicate results to drive continuous improvement.

2. SR

Here's how senior lead operators use sr:
  • Image Prep/Capture Sr. Lead Operations Specialist- responsible for overseeing a team of twelve to twenty individuals.
  • Chain of Title Assignment Sr. Lead Operations Specialist- responsible for overseeing a team of twelve individuals.

3. Operational Procedures

The operational procedure means the prescriptive documents that describe processes involving several partners. The involved techniques get utilized in defining the related work.

Here's how senior lead operators use operational procedures:
  • Ensured that audits were completed accurately and fairly by consistently utilizing applicable audit checklists and referencing established operational procedures.
  • Developed and implemented all operational procedures and system specifications for the company's first import operations center.

4. Lean Six Sigma

Here's how senior lead operators use lean six sigma:
  • Led efforts on national mail flows for Periodical Mail, utilizing Lean Six Sigma methodology.

5. SME

The term ‘small and medium-sized enterprises' is meant to describe businesses of varied sizes who fall below certain limits and targets set by various organizations, such as the World Bank and the UN. SMEs, as they are commonly known, are an important part of any economy and generally, in healthy economies, should vastly outnumber other forms of business, such as multi-level corporations, because they collectively employ more people, pay better, and produce more money.

Here's how senior lead operators use sme:
  • Coordinated/assisted IED-D SME by providing input and evaluation for an IED/Threat display lane available to training units in preparation for deployment.
  • Worked as SME for my team and worked with the company trainers to help with new hires.

6. Process Improvement

Here's how senior lead operators use process improvement:
  • Directed Marketing process improvements, solution delivery framework & best practice validation among 21-global subsidiaries.
  • Focused on continual process improvement and cost reduction.

Choose from 10+ customizable senior lead operator resume templates

Build a professional senior lead operator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your senior lead operator resume.

7. Quality Checks

Quality checks are a component of quality control aimed at ensuring that quality requirements are met. Internally, quality checks provide assurance to managers, and externally, it provides assurance to clients, federal departments, authorities, and certifiers.

Here's how senior lead operators use quality checks:
  • Conduct quality checks and compliance reviews of assumption files to ensure compliance with department quality standards and regulatory requirements.
  • Make ongoing quality check of the staff's work, which includes stock orientation and proper alignment of the machine.

8. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how senior lead operators use financial transactions:
  • Research and process financial transactions within specific timelines.
  • Processed customer financial transactions with assigned limits and established guidelines.

9. Audit Procedures

Here's how senior lead operators use audit procedures:
  • Revised REO audit procedures and reference guides to increase team productivity by 20% and accurate reporting.
  • Key accomplishments Transitioned and created new tax audit procedures.

10. Foreclosure

Foreclosure is a term that refers to the legal process used by mortgage holders to take over mortgage real estate from borrowers who are unable to pay their mortgages. Foreclosure allows the lenders to collect the amount owed on the defaulted loan by taking possession of the asset which is used as collateral for the loan or by forcing it to sell.

Here's how senior lead operators use foreclosure:
  • Reviewed loans that were scheduled for foreclosure auction ensured that they meet all applicable qualifications, investor guidelines and legal requirements.
  • Ensured maintenance of all processing of activities and administer responsiveness of alerts to determine foreclosure time line management.

11. SharePoint

Here's how senior lead operators use sharepoint:
  • Maintained the upkeep of Default and Imminent Default Intake SharePoint in accordance with regulatory and legal policy requirements.
  • Audit Team Answered questions and concerns via email thru the SharePoint Drive system regarding loanmodification documents.

12. ISO

Here's how senior lead operators use iso:
  • Co-led initiative to achieve ISO 9001 using Quest for Excellence platform
  • Train to ISO, Customer and Company specs.

13. Direct Reports

Here's how senior lead operators use direct reports:
  • Manage Compensation and budget for sales organization of 70 direct reports -- sales, managers and chat agents.
  • Managed 5 direct reports and over 50 operators in a unionized environment.

14. MSP

Here's how senior lead operators use msp:
  • Verified all steps were completed in MSP screens, as well as, Default Workflow.
  • Obtained mortgage customers payment histories thru research of systems: MSP, Cogno, SARs, Lsams.

15. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how senior lead operators use sla:
  • Completed all opening activities to ensure all required documentation were ordered for evaluation with in SLA.
  • Received performance bonus in 2012 and 2013 for meeting and exceeding SLA and quality guidelines.
top-skills

What skills help Senior Lead Operators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of senior lead operator skills to add to your resume

Senior lead operator skills

The most important skills for a senior lead operator resume and required skills for a senior lead operator to have include:

  • Continuous Improvement
  • SR
  • Operational Procedures
  • Lean Six Sigma
  • SME
  • Process Improvement
  • Quality Checks
  • Financial Transactions
  • Audit Procedures
  • Foreclosure
  • SharePoint
  • ISO
  • Direct Reports
  • MSP
  • SLA
  • Mainframe
  • KPI
  • Loan Modifications
  • Troubleshoot
  • GMP
  • EMC
  • Data Analysis
  • Conference Calls
  • FHA
  • QA
  • FDA
  • FNMA
  • REO
  • FHLMC
  • Mortgage Loans
  • UAT
  • Scra
  • PLC
  • Unix
  • Customer Issues
  • PC
  • Modification Process
  • Internal Audit
  • CCW
  • Simplification
  • Credit Reports
  • OCC
  • LPS
  • VLS

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse business and financial jobs