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  • Restaurant General Manager

    Zaxby's

    Senior manager job in Elizabeth City, NC

    As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxbys is an indescribably great place to work! General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld. Why work at Zax? COMPETITIVE PAY BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary FREE Meals Paid Time Off Paid Holidays Employee Referral Program Opportunities to Advance Benefits Medical Insurance HSA Option Available Dental Insurance Vision Insurance Short-Term Disability Long-Term Disability Employer Paid Life Insurance 401(k) With Employer Match 100% match of first 3% contribution + 50% match of next 2% contribution Additional eligibility requirements Duties and Responsibilities Complete all training requirements including: Zaxbys General Manager Development Plan and Operations Excellence Capstone Class Food Safety Certification and Manager Certification Any additional training required by Zax LLC Ensure that the restaurant delivers great experiences to guests Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs Plan and delegate shift assignments including communicating expectations and adjusting as needed Ensure service, product quality, and cleanliness standards are consistently upheld Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld Strive to increase sales by building community relationships and providing outstanding product and service Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures Complete performance reviews for crew members and assist with performance reviews for managers Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures Utilize management tools and keep neat, accurate, and current records Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience Other responsibilities Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description Ensure the team works safely and follows all safety guidelines and procedures Escalate concerns to your supervisor when appropriate All other duties necessary to ensure restaurant operations function properly Job Qualifications The following requirements must be met in order to qualify for this position. Must be 21 years of age or older Must have a valid driver's license, vehicle insurance, and reliable transportation Open availability and the ability to work a minimum of 5 days and 48 hours per week Ability to work a flexible schedule including days, nights, weekends, and holidays Successful completion of background check and motor vehicle report Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others Required minimum education: High school diploma or equivalent and some college preferred 3-5 years management experience required Restaurant management experience preferred Capability Requirements The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered. Sit, stand, and walk continuously Occasionally stoop, bend, crouch, or climb, including the use of ladders Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead Continuous use of hands and wrists for grasping and fine manipulation Communicate proficiently through speech, reading, and writing Maintain effective audio-visual discrimination and perception to observe and respond to the environment Work in an environment that features hot and cold temperature variations and exposure to food allergens Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
    $51k-77k yearly est. 1d ago
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  • Experience Store General Manager

    Petco 4.1company rating

    Senior manager job in Virginia Beach, VA

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. We love all pets like our own We're the future of the pet industry We're here to improve lives We drive outstanding results together We're welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco. Position Overview The General Manager is responsible for leading through Petco's vision of ā€œHealthier Pets. Happier People. Better World.ā€ in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results. Position Responsibilities The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. People Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty. Attract, hire, and retain a diverse team of top talent. Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models. Create a professional environment that inspires and encourages the growth and engagement of partners. Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction. Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer's needs. Responsible for all partner performance management in the Pet Care Center. Demonstrate and support a continuous improvement and growth mindset. Performance Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence. Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload. Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results. Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business. Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events. Process Ensures the proper health, appearance, welfare, and proper handling of all animals. Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store. Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels. Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures. Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security. Responsible to maintain the Pet Care Center's professional image, appearance, and cleanliness. Other Essential Duties MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth. PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority. FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork. PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company's plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco's partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment. ENGAGE AND BE PRESENT. Represent Petco's brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment. Education and Experience In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service. Excellence in communication and computer skills are also required. Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred. A working knowledge of general business practices is highly desirable, as are strong organizational skills. A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals. Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates. #LI-LF2 Supervisory Responsibility The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services. Work Environment The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required. Contacts This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc. #PetcoGM For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see ******************************************** Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help . Para traducir esta pĆ”gina web al espaƱol u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquĆ­: Google Chrome Ayuda.
    $34k-48k yearly est. 1d ago
  • Director, Technical Program Management - Card Decisioning Platform

    Capital One 4.7company rating

    Senior manager job in Newport News, VA

    Director, Technical Program Management - Card Decisioning Platform Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms? About Capital One: At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper. We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. About the Team: Capital One's Decisioning Platform team is at the forefront of enabling the business to manage risk and deliver value across the entire customer lifecycle. We build and maintain real-time, secure, and AI-powered solutions for everything from customer transactions and fraud detection to credit applications across our card, lending, and banking products. Internal customers across the company come to our platform for their decisioning needs and we have high visible, high impactful goals lined up in 2026. We're looking for a Director of Technical Program Management (TPM) to join our Decisioning Platform team and drive our 2026+ goals. In this high-impact, individual contributor role, you'll be a hands-on leader, driving large-scale, multi-year, and multi lines of businesses modernization initiatives. You will: Lead Strategic Initiatives: Take ownership of complex, cross-functional programs, directly defining execution strategies and roadmaps. Your work will be critical to our 2026 goals, including converging legacy decisioning systems onto our new platform. Partner with Stakeholders: Collaborate closely with technology, product, and business partners to align efforts with Capital One's long-term vision. You will need to be highly influential and strategic to prioritize key initiatives across multiple lines of business. Provide Technical Leadership: Work with our engineering teams and internal customers to deliver on key initiatives. You'll balance strategic thinking with tactical execution to ensure the success of complex programs. Build the TPM Discipline: Beyond your program work, you'll help shape the future of the TPM function within our organization. You'll leverage your industry expertise to demonstrate what a great TPM can achieve and help us build a culture of delivery excellence. You are: a seasoned technical leader who can navigate ambiguity and drive results. someone that thrives in a dynamic environment; and are ready to provide thought leadership that builds engineering and delivery excellence . If you're passionate about changing banking for good and ready to tackle some of the most challenging technical problems in the industry, we want to hear from you. Our TPM Directors have: Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Exceptional communication and collaboration skills Excellent problem solving and influencing skills A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker Experience as a TPM leader to grow the TPM function practices within a large organization Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Deep focus on execution, follow-through, accountability, and results Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done. Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners Basic Qualifications: Bachelor's degree At least 7 years of experience managing technical programs Preferred Qualifications: Bachelor's degree in a related technical field (Computer Science, Software Engineering) MBA or Master's Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience 7+ years of experience designing and building data-intensive solutions using distributed computing 3+ years of experience in building distributed systems & highly available services using cloud computing services or architecture - preferably using AWS 3+ years experience building highly scalable mobile products & platforms 3+ years of experience with Agile delivery 3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact 3+ years of experience in building systems & solutions within a highly regulated environment At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $209,500 - $239,100 for Director, Technical Program Management McLean, VA: $230,400 - $263,000 for Director, Technical Program Management Richmond, VA: $209,500 - $239,100 for Director, Technical Program Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
    $230.4k-263k yearly 12m ago
  • Pest Services Manager

    Family Dollar 4.4company rating

    Senior manager job in Chesapeake, VA

    Responsible for: Managing all store pest programs including scheduled, on-demand, and exclusion services. Principal Duties and Responsibilities Partner with Operations, Legal, Compliance and other stakeholders as needed to develop and implement pest management strategies to minimize pest intrusion and pest services expenses. Utilize work order and financial data to develop annual OpEx plans in partnership with Finance and FM leadership. Utilize store level pest expense and work order data to identify opportunities to reduce pest activities and expenses. Partner with Procurement for all pest services bids for planned service and reactive services. Manage all store level requests for pest services support. Hold monthly or quarterly business reviews with all contracted service providers to include developing action plans for improving services and reducing costs. Partner with FM Analysts to develop and provide Operations with store level pest data so that Operations is aware of trends and current pest management activities. Minimum Requirements/Qualifications 3-5 years of experience managing pest services for large multi-facility customers. Strong customer relations and support skills. Strong experience with data analysis and reporting tools such as Excel, Power BI, or Tableau. Must be data oriented and can interpret and synthesize data into information that will inform business decisions. Must have exceptional attention to detail and work well under tight deadlines. Bachelor's degree (economics, finance, project management). Ability to multitask in a fast paced, demanding environment. Exceptional planning, analytical, problem solving and implementation skills; ability to deal with ambiguity and adaptable to changing priorities. Excellent interpersonal skills and ability to communicate effectively at all levels in the organization. Desired Qualifications - Desired but not required. Experience with retail facilities management in multi-location real estate organization.
    $41k-70k yearly est. 5d ago
  • Senior Project Manager

    Insight Global

    Senior manager job in Portsmouth, VA

    About the Role A large engineering firm is seeking an experienced Senior Project Manager (SPM) to lead major repair, renovation, and upgrade projects at the Naval Medical Center in Portsmouth, VA. This role oversees full project lifecycle execution, ensures compliance with federal regulations, and directs multidisciplinary teams delivering high‑impact engineering and medical facility improvements. Key Responsibilities Project Leadership & Execution Lead end-to-end project delivery: planning, scheduling, budgeting, reporting Oversee cost-loaded scheduling using Microsoft Project or Primavera P6 Manage project documentation and workflows (Procore, RMS) Conduct design reviews, constructability assessments, and value engineering Ensure compliance with OSHA, environmental, and quality standards Contract & Stakeholder Management Manage subcontractor performance, safety, and quality control Negotiate contracts and modifications with government personnel and vendors Maintain strong communication with internal teams and federal stakeholders Financial & Operational Oversight Lead financial forecasting, cost control, and performance metrics Oversee $30M+ in annual construction revenue Ensure adherence to federal contracting requirements (FAR, DFARS) People Management Direct and mentor site staff Conduct performance evaluations and enforce accountability Foster a culture of safety, compliance, and operational excellence Required Skills & Experience Bachelor's degree in Engineering, Construction Management, or related field 10+ years managing engineering and medical repair/renewal projects 5+ years in a supervisory or leadership role Strong knowledge of federal contracts and government contracting processes (FAR, DFARS) Proven financial acumen: budgeting, forecasting, cost control Advanced communication and interpersonal skills Proficiency with Microsoft Word, Excel, Access, PowerPoint, Project Must pass OSHA 10-hour safety course Preferred Qualifications CHC, PMP, CM, or PE certification Experience with federal compliance and reporting Background in design-build and design-bid-build projects Experience in engineering or medical facility environments Strategic mindset with strengths in operational strategy and data analytics
    $90k-123k yearly est. 4d ago
  • Senior Project Manager

    The Lane Construction Corporation 3.9company rating

    Senior manager job in Virginia Beach, VA

    The Senior Project Manager is responsible for the overall direction, completion, and financial outcome of the assigned construction project. will support the Oceana Taxiway Project on the Naval Base in Virginia Beach, VA. Responsibilities: Overall responsibility for safety, quality, and budget for projects ranging in size. Responsible for the overall management of the project (e.g. resources, cost, change/risk management, schedule, program documentation) to ensure complete solutions are delivered on time and within budget. Direct reports may include Project Engineer, Admin Department, Project Design Manager, QC, Project Manager, and Safety. Create and execute project work plans. Prepare project status reports and work to ensure work adheres to contract specifications. Communicate district and corporate information to the project team as well as keeping DM/ADM updated. Direct and supervise the work of project administration, project superintendents, and engineers to establish operation priorities and maintain satisfactory relationships. Effectively provide subcontractor management. Provide coaching and development for project staff. Establish/Define/Promote values, expectations, and performance standards for team and individual members in accordance with Lane's mission, vision, and values. Represent Lane's team and manage their relationships with Owners, Subcontractors, Suppliers as well as other outside stakeholders to the project Capable of managing projects up to $500 Million Demonstrated ability to: Oversee design, construction, QA/QC, scheduling, and cost control. Lead stakeholder engagement and public coordination efforts. Resolve disputes and ensure full compliance with VDOT contract requirements. Qualifications: Education: Bachelor's Degree Minimum 15 years of experience in heavy civil construction Minimum 5 years of experience managing Design-Build transportation projects larger than $100M Strong knowledge of VDOT Design-Build processes Prior work in urban corridors and managed lane environments preferred Experience managing projects involving complex interchanges and significant structural elements is strongly preferred
    $75k-103k yearly est. 3d ago
  • Senior Director, Program Management

    Fairbanks Morse Defense

    Senior manager job in Chesapeake, VA

    The Senior Director, PMO will lead a team of Program Managers, ensuring the successful execution of all program efforts. This role is responsible for ensuring each program is strictly managing program budget, schedule, and scope and delivering results to our customers' expectations. Responsible for efficient, consistent program management and contract administration including organizing, staffing, budgeting, and training the department. Supervises the department's activities in support of external customers, internal functional departments, and cross-functional teams, as required. Principle Duties and Responsibilities Responsible for overall direction of new programs; ensures that all program objectives are achieved, and customer commitments are met. Coordinates with Sales group to understand and implement proposal plans/contract sell budgets, tasks, and schedules to establish accurate scope of contract work to meet contractual profit and schedule objectives. Ensures efficient transition from the proposal phase to the contract phase, effectively communicating the requirements and objectives to all functional departments. Interacts with other departments to coordinates the establishment and implementation of program plans that include resource requirements, goals, and major measurements. "Negotiates" with all functional disciplines for accomplishment of necessary work within time, cost, and performance requirements. Monitors programs and projects to assess effectiveness of Program Management and coordinates development of recovery plans in areas of deficient performance. May serve as the Program Manager of one or more program/project teams. Assures that the multi-disciplined team collaborates effectively to develop detailed plans to achieve the stated objectives. Provides assistance as needed to support Program Managers as the principal points of contact with their respective customers for other than routine/daily administrative requirements. Supports Program Managers as the customer advocate for all matters pertaining to the program. When higher-level attention is needed, participates in problem-solving/resolution efforts, assisting in coordinating efforts with other departments, organizations, or vendors. Oversees program performance metrics in reviewing, tracking, and reporting of program/project budgets and schedules. Establishes program report requirements, reviews, and controls necessary to evaluate all phases of programs including cost, schedule, technical performance, manufacturing performance, budgets, and variances. Provides periodic reports to management to reflect the status of all programs. Process Improvement and Standardization: Standardize PMO processes for budgeting, scheduling, scope management, and resource allocation to ensure consistent program delivery across all efforts. Drive continuous improvement initiatives, focusing on enhancing the efficiency and accuracy of project tracking, financial reporting, and program management practices. Ensures the establishment of effective and timely communications with the customer as well as functional organizations. Ensures division compliance to contractual requirements and to company policies and procedures. Assist Program Managers and Sales to quickly recognize, understand and implement changes in other programs and proposals from "lessons learned". Lead and mentor a team of program managers, fostering a culture of collaboration, innovation, financial accountability, and cross-team partnership. Provide coaching to develop team members' abilities to manage program budgets, schedules, scopes, and resource needs effectively. Administers performance management program including performance plans and assessments, personnel development plans, and recommends staff levels, promotions and salary increases. Will be required to occasionally travel to customer or supplier locations. Qualifications and Educational Requirements Bachelor's degree in business administration, technical degree, or a minimum of 5 years of program management experience is required. PMP certification required (or willing to obtain within 6 months of hire). Leadership experience is required. Industry-relevant experience or experience in a field service environment highly preferred. Must possess demonstrated project management skills including an understanding of cost control and physical progress concepts, project organization, regulatory agency rules and processes. Must possess a high degree of organization skills and have a high level of oral and written communications skills. Must demonstrate ability to maintain a high level of customer relations skills. Must be competent in the use of MS Office, Microsoft Projects, and Internet. Previous experience in use of Oracle or other ERP software is a plus. Technical knowledge of Fairbanks Morse product lines is a plus. Due to requirements of government contracts, must be U.S. Citizen. 50%-60% travel required annually. This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate. This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.
    $111k-156k yearly est. 60d+ ago
  • Director, Business Strategy Analytics

    USAA 4.7company rating

    Senior manager job in Chesapeake, VA

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Join our Member Value team as a Director of Business Strategy Analytics. Lead a talented team of analysts to provide data-driven thought leadership and strategic insights for Member Value Contact Center Operations. You will leverage quantitative and qualitative analytics to inform strategies related to member experience and contact center operational efficiency. Your insights will empower key stakeholders in the contact center to effectively manage, influence and shape strategy, ultimately enhancing member satisfaction and value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Responsible for developing and implementing the analytic direction for the business unit to enable proactive and sustained information-based learning on industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends. Leads discussions with various key partners to provide input into strategy development based on learning from analyses and strategy management work. Oversees efforts to identify key business assumptions and hypotheses around line of business strategy, and the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product or member experience. Partners with key teams to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels and Member Experience. Applies expert analytical rigor and industry best practices to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes and to evaluate risks to strategic goals. Effectively communicates the significance of the strategic insights to senior leaders and key stakeholders, and influences and drives strategic agreement through intellect, interpersonal, and negotiation skills. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and/or analytics or strategy consulting (i.e. industry trends, market analysis and strategic direction); OR Advanced Degree in Business, Science, Finance, Economics with 6 years of experience in data and/or analytics or strategy consulting. 3 years of direct team lead or management experience. Extensive experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights. Expert analytical skills with experience using hypotheses-driven problem solving. Demonstrated experience influencing business decisions and improve business results. Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). Demonstrated experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued. A deep understanding of contact center operations, to include workforce planning and forecasting and performance metrics, e.g. Average Handle Time (AHT), Shrinkage, Member Satisfaction (MSAT), and First Contact Resolution (FCR). Demonstrated ability to innovate, develop, and implement advanced analytical strategies to enhance member experience across all touchpoints, e.g. phone, digital, SMS. Exceptional communication and presentation skills, with a proven talent for translating complex insights into tangible business impact. Proven experience in building, mentoring, and leading high-performing analytics teams to achieve strategic objectives. Compensation range: The salary range for this position is: $143,320 - $273.930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $143.3k-273.9k yearly Auto-Apply 7d ago
  • Senior Manager, Staff Counsel - Virginia (Fairfax, Richmond, Viginia Beach, Roanake)

    Geico Insurance 4.1company rating

    Senior manager job in Virginia Beach, VA

    At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. GEICO is seeking a Senior Manager of multiple Staff Counsel office activities relating to the defense of lawsuits against GEICO insureds in liability suits, and on behalf of GEICO in subrogation, Uninsured Motorist (UM) and Underinsured Motorist (UIM), and PIP suits or arbitrations, filed in courts of limited and unlimited jurisdiction. Essential Functions: * Manages subordinates in all activities relating to the defense of lawsuits and against GEICO insureds in liability cases, and on behalf of GEICO in UM/UIM, PIP and Subrogation suits. * INTERVIEWS and/or APPROVES job applicants for employment. CONDUCTS and/or REVIEWS associate Performance Appraisals. INITIATES or APPROVES salary adjustments, performance ratings, and other personnel changes. COUNSELS associates and TAKES disciplinary action or TERMINATES the employment of associates as appropriate. * May represent GEICO insureds in liability cases, UM/UIM, and PIP suits filed in courts of limited and unlimited jurisdiction. * RESEARCHES laws and PREPARES legal briefs, opinions, and memoranda. RENDERS opinions on liability, damages, and value as requested by the Claims Department. May prepare and handle pleadings, motions, and discovery, to include depositions/examinations before trial and examinations under oath, and other deadlines. * TRAINS and SUPERVISES less experienced attorneys, including assisting attorneys as first and second chair counsel, and/or observing attorneys at trials and arbitrations; MONITORS all applicable bar requirements including mandatory Continuing Legal Education ("CLE") requirements; PROVIDES feedback on quality of file handling and expense management. * REVIEWS office reports and IMPLEMENTS changes to improve office statistics, including timeliness of reports to clients, productivity reports, client and claims survey results, resolved ratio, and subrogation results. * ADHERES to the GEICO Code of Conduct, company policies, and operating principles. * MEETS attendance standard of the business location, to perform necessary job functions and to facilitate interaction with subordinates and management. MEETS the requirements specified below. * Must be able to travel as required, including but not limited, to attend trials, hearings, depositions, management meetings and conferences. * Must be able, with or without accommodation, to perform the essential functions which include, but are not limited to, thinking (concentrating, focusing, assimilating information), reading, writing, listening, typing, speaking, bending, reaching, lifting, and standing for extended periods. * Must be able to use a keyboard and a mouse. * Must be able to access and utilize multiple pieces of office equipment that may require simultaneous use. * Must be able to communicate in a professional manner in person, via telephone and written correspondence/email. * Must be able to document files in a clear, concise, professional written manner, to be understood by customers, clients, co-workers and other employees of the organization. * Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting and multi-tasking skills. * Must be able to learn and apply large amounts of technical and procedural information. * Must demonstrate successful performance in handling primary trial responsibility for cases of significant severity and complexity. Must have the following education and experience: * Must be licensed in good standing to practice law in applicable jurisdictions, and meet and maintain licensing requirements including mandatory Continuing Legal Education (CLE) requirements where applicable. * Must have a minimum of ten years of litigation experience, including insurance defense or personal injury. * Management experience preferred. #LI-HB1 Annual Salary $135,300.00 - $260,350.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. * Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. * Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. * Access to additional benefits like mental healthcare as well as fertility and adoption assistance. * Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
    $135.3k-260.4k yearly Auto-Apply 3d ago
  • Driver Performance Manager

    Ztrip NVA

    Senior manager job in Norfolk, VA

    Job Description zTrip is the largest taxi operation in the United States, and we're looking for a proactive, people‑focused Driver Performance Manager to help grow, support, and elevate our fleet. This role blends driver acquisition, onboarding, coaching, and safety oversight-perfect for someone who enjoys building relationships, improving performance, and driving measurable results across both recruiting and safety operations. Position Summary As the Driver Performance Manager, you will play a central role in shaping the quality, safety, and growth of our driver team. You'll lead full‑cycle driver acquisition efforts, ensure new drivers are onboarded successfully, and coach existing drivers to maintain high performance and safe driving habits. Using modern telematics tools and strong interpersonal skills, you'll help build a fleet that is both growing and consistently operating at top performance. Key Responsibilities Driver Acquisition & Onboarding Develop and execute recruitment campaigns to attract and retain qualified drivers. Set and track recruitment goals using reporting and analytics. Respond quickly to applicants and coordinate orientation sessions. Manage onboarding workflows, including vehicle assignments and documentation. Maintain applicant tracking systems and ensure accurate reporting. Support retention initiatives and promote a positive driver experience. Driver Performance, Coaching & Safety Monitor daily driver activity using telematics and camera platforms (Samsara, Lytx, etc.). Conduct one‑on‑one coaching sessions to improve performance and correct unsafe behaviors. Lead safety onboarding for new drivers. Review MVRs and background checks to ensure driver qualifications. Track performance trends, safety violations, and training completion. Assist with accident investigations and recommend corrective actions. Collaborate on performance and safety initiatives to reduce incidents and improve fleet outcomes. Promote positive reinforcement programs that reward strong performance and safe driving. Qualifications Experience in driver recruiting, fleet operations, coaching, or transportation safety preferred. Familiarity with telematics or driver monitoring systems (Samsara, Lytx, Nauto, etc.) is a plus. Strong communication and coaching skills with a constructive, supportive approach. Highly organized and detail‑oriented, with the ability to manage sensitive information. Valid driver's license and clean driving record required. Compensation & Benefits Health, Dental, Vision & Life Insurance. 401(k) with up to 3% match. Paid Time Off & Holiday Pay. Performance incentives tied to safety and recruiting outcomes. Career growth opportunities
    $94k-130k yearly est. 5d ago
  • Senior Manager, Force Generation

    Prevailance 4.2company rating

    Senior manager job in Norfolk, VA

    Job DescriptionDescription: This position is currently filled, however we are accepting applications for Ready Replacement Pool consideration. Prevailance is seeking a highly experienced and mission-driven Senior Force Generation Consultant to support Commander, Naval Surface Force Atlantic (CNSL) at Naval Station Norfolk, VA. This position focuses on enhancing Force Employment (Fe) execution across ship classes and systems within Carrier Strike Groups (CSG), Amphibious Readiness Groups (ARG), and independently deploying ships. This is a high-visibility role offering an opportunity to influence and improve the readiness of the U.S. Navy's Surface Fleet for years to come. The Consultant will have broad discretion and leadership responsibilities in delivering impactful support to CNSL. Key Responsibilities: Analyze Navy Surface Ship Class (CRUDES and AMPHIB) requirements, including manning, training, maintenance, equipping, and life-cycle sustainment Review CNO and OPNAV strategic guidance, maritime strategies, and Fleet and Joint doctrines to identify and recommend program and process improvements Utilize the PESTONI framework (Personnel, Equipment, Supply, Training, Ordnance, Infrastructure/Networks) to assess and analyze readiness metrics Develop comprehensive insights into Surface Force business practices, data sources, data gaps, and analytic capabilities to support the creation of meaningful data visualization tools and predictive modeling Prepare executive-level briefs and reports to communicate findings and recommendations to senior leadership Requirements: Qualifications: Former post-Command Commander afloat or equivalent experience on afloat staff Recent (within the last five years) experience in analyzing CRUDES and AMPHIB ship class readiness requirements Experience with operational readiness assessments and program recommendations based on strategic guidance and maritime strategy Expertise in analyzing PESTONI-based readiness metrics Proven ability to synthesize complex information into actionable insights for leadership Proficiency with Microsoft Office applications (Excel, PowerPoint, Word) Demonstrated experience creating high-level briefs and reports Education: Bachelor's degree or higher from an accredited institution Security Clearance: Must be able to obtain and maintain a Secret security clearance If you meet these qualifications and are ready to make an impact, we encourage you to apply today! Prevailance, Inc. proudly supports veterans as a member of the V3 (Virginia Values Veterans) program and the Hire Vets initiative. Recognized as a Top Workplace in 2025, Prevailance fosters a supportive, mission-driven environment for its team members. We provide a comprehensive benefits package to eligible employees, designed to support health, wellness, and financial security. Our benefits include: Medical Insurance TriCare Supplemental Dental Insurance Vision Insurance Life & Accidental Death & Dismemberment (AD&D) Coverage 401(k) Plan with Company Matching Contributions Paid Time Off (PTO) 11 Paid Holidays Education Reimbursement Program Computing Device Reimbursement Program Prevailance, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, citizenship status, marital status or any other consideration prohibited by law or contract. Prevailance, Inc. participates in E-Verify and is VEVRAA Compliant.
    $111k-157k yearly est. 19d ago
  • Senior Manager, Pharmacy Pricing

    Rxbenefits 4.5company rating

    Senior manager job in Virginia Beach, VA

    In this multi-disciplinary, cross functional role, the Senior Manager, Pharmacy Pricing will report to the Director, Pharmacy Pricing & Analytics. The Senior Manager, Pharmacy Pricing is a leader and key contributor to the financial reporting, and client retention process. This role is responsible for leading the team that executes, updates, and provides strategic direction for existing client pricing. The team also assists with resolving client issues involving performance discrepancies, claims issues, and reporting. The successful Pharmacy Pricing Senior Manager will be able to manage multiple projects at once, lead a team, and champion our mission and culture. _Essential Job Responsibilities Include:_ + End to end management of existing client pricing, analytics, and reporting + Leadership of the pricing team, consisting of up to 10 direct reports. This includes providing training, day to day direction, strategic vision, and mentoring/growth to all team members. + Ability to lead with influence across internal stakeholders to foster collaborative and efficient work products + Review for accuracy and finalize all current account pricing comparisons for submission + Provide strategic insight and support the AM and Deal Governance teams for At-Risk accounts + Manage and support the current account claim and data requests + Respond to competing PBM offers to show RxBenefits pricing value and defend at-risk accounts + Prepare quarterly reports associated with financial performance + Lead the production and delivery of all current account annual renewal reporting (Pricing refresh & comparison) + Support the PBM Pricing Analysts with validating new pricing products in Salesforce + Perform key audits for new pricing enrollments and monthly contract guarantee performance + Validate and test updates in SAS associated with pricing and exclusions to maintain reporting accuracy + Research and analyze discrepancies between projected rebates and payments received + Act as point of contact for the PBM partners to resolve pricing discrepancies + Model pricing improvements related to PBM negotiations for improved renewal pricing and terms + Identify gaps and opportunities in the current processes for enhanced visibility and efficiency + Act as a cross-functional representative throughout the organization to provide strategic insight and support organization goals and initiatives + Lead the development and application of advanced analytics techniques driving operational efficiencies, providing consultative support, enabling informed decision making, and producing KPIs for senior leadership + Analyze data to uncover potential issues / provide financial impacts + Provide custom analytics/modeling for ad-hoc projects _Required Skills / Experience:_ + 5+ years of actuarial or underwriting experience required + 5+ years of PBM pricing or RFP experience required, large PBM experience desired + 5+ years of leadership experience, preferably in PBM or Health Plan setting + High degree of emotional intelligence. Expert cross functional interpersonal, communication, and collaborative management skills + Advanced knowledge of Microsoft Office, Advanced Excel experience required + Proficient knowledge of SAS, SQL, Snowflake, or other data programming languages + Strong team building, relationship management, and project management skills + Independent/self-starting nature + Process and procedure oriented + Highly competent problem solver + This position may work from our Birmingham, AL headquarters or remotely from home _Based on relevant market data and other factors, the anticipated hiring range for this role is $136,000 - $160,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._ _We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._ _RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_ + _Remote first work environment_ + _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_ + _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_ + _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_ + _401(k) with an employer match up to 3.5% available after 60 days_ + _Community Service Day to give back and support what you love in your community_ + _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_ + _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_ + _Tuition Reimbursement for accredited degree programs_ + _Paid New Parent Leave that can be used for adoption or birth_ + _Pet insurance to protect your furbabies_ + _A robust mental health benefit and EAP service through Spring Health to support you when you need it mos_ _t_ RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
    $136k-160k yearly 34d ago
  • Senior Manager, Continuous Improvement

    CMA CGM Group 4.7company rating

    Senior manager job in Norfolk, VA

    Led by Rodolphe SaadƩ, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Position Summary The Senior Manager of Continuous Improvement is part of the Customer Service team within CCA and serves as a strategic leader in optimizing customer service operations through systematic process improvement, waste elimination, and organizational capability building. This role drives efficiency gains and enhanced customer outcomes by leading continuous improvement initiatives, facilitating the adoption and proficiency of customer care tools and technologies, and ensuring alignment between processes, systems, training, and client experience. The position is accountable for identifying improvement opportunities, then designing and implementing optimization initiatives. By connecting upstream and downstream stakeholders within the CustCare domain, this role ensures a cohesive and efficient customer service ecosystem. The Senior Manager of Continuous Improvement will partner with HO Teams, CST leadership, Digital Teams, Training & Development, and other CCA domain managers to eliminate process waste, enhance agent capability, and improve both customer and employee experiences through data-driven continuous improvement methodologies. Functions & Duties * Lead strategic continuous improvement initiatives across customer service operations to eliminate waste, optimize processes, and enhance customer and employee outcomes * Identify and prioritize improvement opportunities through data-driven analysis, partnering with upstream and downstream stakeholders to drive decision-making on optimization initiatives * Develop and maintain robust QA analysis frameworks, reporting dashboards, and feedback mechanisms to provide actionable intelligence on service quality, adherence to standards, and customer experience drivers. * Drive adoption and proficiency of customer care tools and technologies through user oversight, coordinating with Training & Development and Performance Management to ensure alignment between systems, processes, and agent capability * Facilitate iterative planning sessions with CST stakeholders to design improvement strategies, conduct gap analysis, and build organizational capability through continuous improvement methodologies * Collaborate with Performance Management, Voice of Customer, and CS teams to translate business intelligence into actionable process and product improvements * MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED Knowledge, Skills, Abilities * Working Knowledge of CMA CGM organizational structure and services/network * Knowledge of customer service operations, workflows, and process documentation standards * Knowledge of change management frameworks and adoption strategies * Clear understanding of CCA strategic objectives and customer experience metrics * Experience with CMA CGM systems and tools (e.g., LARA, NOVA, C-reporting) and understanding of digital enablement technologies * Working knowledge of Lean Six Sigma, continuous improvement methodologies, and process optimization principles * Project/process/initiative experience with proven ability to lead complex, cross-functional continuous improvement initiatives * Data-driven mindset with ability to translate analytics into actionable insights and improvement strategies * Demonstrated success in designing and implementing customer care optimization and transformation initiatives that deliver measurable business outcomes * Experience in leading and influencing direct and indirect teams * Exceptional communicator with strong analytical capabilities and strategic decision-making skills across multiple organizational levels * Skill in identifying and eliminating process waste while balancing operational constraints and customer impact * Change leadership ability with experience driving adoption of new processes, tools, and ways of working * Ability to assess complex operational scenarios, identify root causes, and drive systematic solutions with clear accountability for outcomes * Interpersonal and influencing skills with ability to build strong and effective working relationships with peers across the network Qualifications Education Required/Preferred Education Level Required High School Diploma or GED Required Bachelor's Degree Work Experience Experience Years of Experience General Experience 5-10 years * familiarity with a Customer Service team environment * familiarity with the Global Experience network * customer facing (sales or CS) experience * people management experience Industry Experience 5-10 years At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $95,922 - $122,338 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate's qualifications, skills, experience, and location. In addition to base salary, this position may be eligible for: Performance-based bonuses Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off Professional development opportunities We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply. Come along on CMA CGM's adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_********************** Nearest Major Market: Hampton Roads
    $95.9k-122.3k yearly 3d ago
  • Sales Performance Manager

    Spieldenner Group

    Senior manager job in Newport News, VA

    We are looking for coachable entry-level or experienced Sales Specialists who want to grow personally and professionally to eventually provide leadership amongst a growing team. This is a virtual or in-home (based on your preference) relationship-building sales role based on a commission-only structure. Our Philosophy Our philosophy is to better our lives through bettering the lives of others. If you have a willingness to learn, are self-driven, and are passionate about improving your current situation, we have a proven sales system and amazing team support. If you are willing to learn new skills and follow our system, you have the ability to better your life through bettering the lives of your clients and your team. Job Duties: Setting Appointments: 6-8 hours per week: reaching out to potential clients that have previously requested coverage with our company and scheduling a time to meet with them to discuss their mortgage protection coverage. Research: 4-5 hours per week: digging into the information the client provided in order to customize options to meet their financial need in the case of a death or disability. Meeting with Families: 2 days per week: meeting with clients either virtually or in-person (the choice is yours) to present their options, discuss the details of the coverage, and help them apply for coverage. Administrative: 2 hours per week: following up with insurance carriers to facilitate client applications through underwriting Commissions as a New Agent This position is a commission-only based sales position. The average commission on a mortgage protection product is approximately $600 per family you protect. Our expectation is that a full-time agent will sell 5 to 10 mortgage protection plans per week. In addition to mortgage protection, we also have a selection of premium financial products to help people save for retirement or protect their current retirement accounts (e.g. 401k's and IRA's) from losing money in the stock market. We have extensive training on how these products work and how to sell them. In addition to uncapped commission, we have a competitive bonus structure program along with incentive trips agents/managers can qualify for based on their individual and team results. What You Can Expect from this Position: Know that what you do helps protect the financial future of families Receive first-class training Enjoy the support of your team Enjoy a unique and positive company culture where leaders lead with their heart Cultivate leadership qualities and achieve personal growth Help others achieve the same financial freedom in their lives Equal opportunity, not equal outcome. Your commissions are based on your work. Who We Are Looking For to Join Our Team: Someone who is ambitious and self-driven Someone who is willing to learn new skills and is able to learn from others Someone who has a desire to excel in everything he or she does Someone who has an excellent work ethic and a high level of integrity Someone who is passionate about helping others Someone who wants to grow both professionally and personally ***No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.
    $94k-130k yearly est. Auto-Apply 37d ago
  • Store Manager - Rural King

    Rural King Supply 4.0company rating

    Senior manager job in Newport News, VA

    About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates. Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance Uphold the commitments to the company's processes and policies, values, and mission Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Ensure attractive, safe, and accurately priced merchandise displays Responsible for the maintenance and upkeep of the building and grounds Responsible for effectiveness of technology to ensure a seamless customer experience across all channels Demonstrate effective and consistent communications and interpersonal skills Demonstrate effective problem-solving and analytical skills Maximize inventory, cash control, and loss prevention techniques May be required to cross train and perform other duties SUPERVISORY RESPONSIBILITIES Supervise and direct the assistant managers, department managers, and store associates Has authority into the job status of associates: hiring, firing, promotions, and assignments Essential Qualities for Success 2+ years retail management experience Be an outgoing self-starter who enjoys working with people Computer knowledge in Excel and Word Proficient user of computer software systems Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Ability to work independently without supervision Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Use general office equipment such as computer, telephone, copy machine, fax machine, calculator Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment PHYSICAL REQUIREMENTS Good visual acuity Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to stand and/or walk for long periods of time Ability to use a ladder and/or pallet jack Close vision for computer work Repetitive wrist movements on keyboard Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
    $34k-48k yearly est. 5d ago
  • Director, Content Strategy & Architecture

    Adpcareers

    Senior manager job in Norfolk, VA

    ADP is hiring a Director, Content Strategy & Architecture (Enterprise Knowledge Management) in either our Tempe, AZ, Norfolk, VA, Maitland, FLA or Roseland, NJ office. This is a HYBRID role. Are you a strategic leader who turns complex business needs into clear, scalable content strategies that drive impact? Do you thrive at the intersection of content analysis, information architecture, and business consulting? Are you ready to shape how ADP's knowledge is designed, governed, and delivered-everywhere associates and clients need it (and where GenAI will use it)? Well, this may be the role for you. Ready to make your mark? In this role, you will… Lead the enterprise content strategy for ADP's omnichannel knowledge ecosystem, ensuring our content is structured, consistent, reusable and ready for GenAI. You will consult with Business Units, conduct content analysis and audits, define information architecture (DITA-based) and guide migration strategy while partnering closely with the Director of Content Management, who will execute content creation, deployment and lifecycle operations based on your strategy. You'll oversee a team of KM Business Partners/Content Architects, enabling them to deliver targeted content solutions that align with business outcomes, improve findability and self-service, and scale across channels (e.g., Salesforce Knowledge ā€œThe Zone,ā€ Experience Cloud, ADP Knowledge Search, SharePoint and future client portals). What you'll do: Enterprise Content Strategy & Consulting Set the enterprise content strategy and vision, aligning to business goals, service outcomes and omnichannel publishing needs. Act as an internal consulting partner to Business Units: assess needs, translate workflows into content strategies, and define measurable outcomes (e.g., case deflection, time-to-answer, content reuse). Define content operating models and engagement frameworks for Business Unit onboarding and ongoing partnership. GenAI Readiness & Innovation Lead GenAI content initiatives: define content structure, metadata and governance required for grounding, retrieval and safe AI use (e.g., chunking, versioning, auditability, provenance). Partner with platform and analytics teams on RAG-ready content patterns and evaluation frameworks (precision/recall, answer quality). Content Architecture, Taxonomy & Metadata Own ADP's DITA-based content architecture across the enterprise (specializations, componentization and reuse strategies). Establish and evolve taxonomy, metadata models, and tagging standards to maximize findability, personalization and analytics. Provide architectural guidance on information design patterns for both associate-facing and client-facing content. Content Analysis & Migration Strategy Lead content audits, gap/opportunity analyses and rationalization for structured/unstructured content. Define migration strategies (scope, sequencing, mapping, risk management) and partner with the Director of Content Management for execution. Develop quality frameworks and measurement loops to validate content effectiveness post-migration. Omnichannel Enablement Ensure content authored in IXIASOFT (CCMS) reliably publishes to multiple channels (Salesforce Knowledge, Experience Cloud, SharePoint, ADP Knowledge Search, future portals) with consistent truth across all surfaces. Partner with platform leaders to optimize publishing pipelines, search indexing (e.g., Fusion Search), and UI presentation patterns. Training & Enablement Lead BU onboarding to the DITA model and IXIASOFT toolchain: curricula, playbooks, certification, and change management. Build reusable content strategy toolkits (governance, templates, style and structural guidelines, content patterns, MDM alignment). Measurement & Insights Define and track KPIs (findability/search effectiveness, reuse and componentization rates, content freshness/SLA, case deflection, self-service success). Use data and user feedback to prioritize strategic initiatives and continuously improve content architecture and operations. Leadership & Team Development Build, lead, and develop a high-performing team of KM Business Partners/Content Architects; own hiring, performance, coaching, and career growth. Foster a community of practice for content strategy and architecture; mentor content leaders across BUs. Partnering & Governance Partner closely with the Director of Content Management, who executes content creation, deployment, and lifecycle maintenance. Co-lead governance forums with platform leaders (Salesforce KM, ADP Knowledge Search) to align content architecture and publishing standards across channels. Maintain relationships with key vendors (e.g., IXIASOFT) for roadmap awareness and best-practice adoption. To succeed in this role, you'll have: 10+ years in content strategy, knowledge management, information architecture, or related leadership roles. Deep expertise in DITA, component content architecture, taxonomy/metadata, and omnichannel publishing. Hands-on experience with IXIASOFT (CCMS) and major publishing endpoints (Salesforce Knowledge / Experience Cloud, SharePoint, ADP Knowledge Search). Demonstrated success leading content migrations, large-scale audits, and enterprise governance. Strong consulting skills: stakeholder management, executive communication, and the ability to translate business problems into content solutions. Familiarity with GenAI/RAG content readiness, retrieval, and evaluation principles. Role Boundaries & Partnership This role (Director, Content Strategy & Architecture): Defines content strategy, architecture, governance, and migration approach. Consults with business units to align content frameworks with organizational goals. Leads GenAI readiness initiatives. Establishes training, onboarding, and KPI measurement models. Partner role (Director, Content Management): Translates content strategy into actionable plans and oversees strategic execution across content creation, deployment, and lifecycle management. Ensures operational excellence by implementing content engineering outputs in alignment with defined architecture and standards. Drives continuous improvement and optimization of content processes, ensuring scalability, compliance, and readiness for emerging technologies. Together, these roles ensure one source of content truth in IXIASOFT, published consistently to all channels for associates, clients, and GenAI. You'll love working here because you can: Deliver at epic scale. Your strategy shapes how thousands of associates and clients access trusted knowledge. Be surrounded by curious learners. We challenge the status quo and grow together. Act like an owner & doer. You'll set direction and see your strategy come to life. Give back to others. We do the right thing for our clients, our associates, and our communities. Join a company committed to equality and equity. We're building a culture where everyone belongs. Ready to architect the future of enterprise knowledge at ADP? Apply now. Bonus points if you have: Experience with search (e.g., Fusion Search) and content analytics. Change management certification (e.g., Prosci), and/or KM certifications. Global/multinational experience and multilingual content strategy exposure. Background in service design, knowledge-centered service (KCS), or customer support optimization. What are you waiting for? Apply today! Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY (ADA version: https://youtu.be/IQjUCA8SOoA )
    $119k-162k yearly est. 12h ago
  • Director, Content Strategy & Architecture

    Blueprint30 LLC

    Senior manager job in Norfolk, VA

    ADP is hiring a Director, Content Strategy & Architecture (Enterprise Knowledge Management) in either our Tempe, AZ, Norfolk, VA, Maitland, FLA or Roseland, NJ office. This is a HYBRID role. Are you a strategic leader who turns complex business needs into clear, scalable content strategies that drive impact? Do you thrive at the intersection of content analysis, information architecture, and business consulting? Are you ready to shape how ADP's knowledge is designed, governed, and delivered-everywhere associates and clients need it (and where GenAI will use it)? Well, this may be the role for you. Ready to make your mark? In this role, you will… Lead the enterprise content strategy for ADP's omnichannel knowledge ecosystem, ensuring our content is structured, consistent, reusable and ready for GenAI. You will consult with Business Units, conduct content analysis and audits, define information architecture (DITA-based) and guide migration strategy while partnering closely with the Director of Content Management, who will execute content creation, deployment and lifecycle operations based on your strategy. You'll oversee a team of KM Business Partners/Content Architects, enabling them to deliver targeted content solutions that align with business outcomes, improve findability and self-service, and scale across channels (e.g., Salesforce Knowledge ā€œThe Zone,ā€ Experience Cloud, ADP Knowledge Search, SharePoint and future client portals). What you'll do: Enterprise Content Strategy & Consulting Set the enterprise content strategy and vision, aligning to business goals, service outcomes and omnichannel publishing needs. Act as an internal consulting partner to Business Units: assess needs, translate workflows into content strategies, and define measurable outcomes (e.g., case deflection, time-to-answer, content reuse). Define content operating models and engagement frameworks for Business Unit onboarding and ongoing partnership. GenAI Readiness & Innovation Lead GenAI content initiatives: define content structure, metadata and governance required for grounding, retrieval and safe AI use (e.g., chunking, versioning, auditability, provenance). Partner with platform and analytics teams on RAG-ready content patterns and evaluation frameworks (precision/recall, answer quality). Content Architecture, Taxonomy & Metadata Own ADP's DITA-based content architecture across the enterprise (specializations, componentization and reuse strategies). Establish and evolve taxonomy, metadata models, and tagging standards to maximize findability, personalization and analytics. Provide architectural guidance on information design patterns for both associate-facing and client-facing content. Content Analysis & Migration Strategy Lead content audits, gap/opportunity analyses and rationalization for structured/unstructured content. Define migration strategies (scope, sequencing, mapping, risk management) and partner with the Director of Content Management for execution. Develop quality frameworks and measurement loops to validate content effectiveness post-migration. Omnichannel Enablement Ensure content authored in IXIASOFT (CCMS) reliably publishes to multiple channels (Salesforce Knowledge, Experience Cloud, SharePoint, ADP Knowledge Search, future portals) with consistent truth across all surfaces. Partner with platform leaders to optimize publishing pipelines, search indexing (e.g., Fusion Search), and UI presentation patterns. Training & Enablement Lead BU onboarding to the DITA model and IXIASOFT toolchain: curricula, playbooks, certification, and change management. Build reusable content strategy toolkits (governance, templates, style and structural guidelines, content patterns, MDM alignment). Measurement & Insights Define and track KPIs (findability/search effectiveness, reuse and componentization rates, content freshness/SLA, case deflection, self-service success). Use data and user feedback to prioritize strategic initiatives and continuously improve content architecture and operations. Leadership & Team Development Build, lead, and develop a high-performing team of KM Business Partners/Content Architects; own hiring, performance, coaching, and career growth. Foster a community of practice for content strategy and architecture; mentor content leaders across BUs. Partnering & Governance Partner closely with the Director of Content Management, who executes content creation, deployment, and lifecycle maintenance. Co-lead governance forums with platform leaders (Salesforce KM, ADP Knowledge Search) to align content architecture and publishing standards across channels. Maintain relationships with key vendors (e.g., IXIASOFT) for roadmap awareness and best-practice adoption. To succeed in this role, you'll have: 10+ years in content strategy, knowledge management, information architecture, or related leadership roles. Deep expertise in DITA, component content architecture, taxonomy/metadata, and omnichannel publishing. Hands-on experience with IXIASOFT (CCMS) and major publishing endpoints (Salesforce Knowledge / Experience Cloud, SharePoint, ADP Knowledge Search). Demonstrated success leading content migrations, large-scale audits, and enterprise governance. Strong consulting skills: stakeholder management, executive communication, and the ability to translate business problems into content solutions. Familiarity with GenAI/RAG content readiness, retrieval, and evaluation principles. Role Boundaries & Partnership This role (Director, Content Strategy & Architecture): Defines content strategy, architecture, governance, and migration approach. Consults with business units to align content frameworks with organizational goals. Leads GenAI readiness initiatives. Establishes training, onboarding, and KPI measurement models. Partner role (Director, Content Management): Translates content strategy into actionable plans and oversees strategic execution across content creation, deployment, and lifecycle management. Ensures operational excellence by implementing content engineering outputs in alignment with defined architecture and standards. Drives continuous improvement and optimization of content processes, ensuring scalability, compliance, and readiness for emerging technologies. Together, these roles ensure one source of content truth in IXIASOFT, published consistently to all channels for associates, clients, and GenAI. You'll love working here because you can: Deliver at epic scale. Your strategy shapes how thousands of associates and clients access trusted knowledge. Be surrounded by curious learners. We challenge the status quo and grow together. Act like an owner & doer. You'll set direction and see your strategy come to life. Give back to others. We do the right thing for our clients, our associates, and our communities. Join a company committed to equality and equity. We're building a culture where everyone belongs. Ready to architect the future of enterprise knowledge at ADP? Apply now. Bonus points if you have: Experience with search (e.g., Fusion Search) and content analytics. Change management certification (e.g., Prosci), and/or KM certifications. Global/multinational experience and multilingual content strategy exposure. Background in service design, knowledge-centered service (KCS), or customer support optimization. What are you waiting for? Apply today! Find out why people come to ADP and why they stay: **************************** (ADA version: **************************** )
    $119k-162k yearly est. 12h ago
  • Manager, Project Management

    Southern Company 4.5company rating

    Senior manager job in Virginia Beach, VA

    The Manager within the Project Management Organization (PMO) team is responsible for project and program management of assigned work within the capital portfolio. The Manager is accountable for directing the execution of the related infrastructure improvement projects to meet business objectives. These objectives include development of new asset replacement projects, regulatory interaction along with annual regulatory filings, setting and meeting annual budget targets, and ensuring schedules are met. The Manager is responsible for overseeing assigned PMO staff workload and professional development. The Manger also ensures there are highly competent Program Managers and Project Managers that lead cross functional teams consisting of various functional Track Leads (project controls, construction, engineering, land, environmental, supply chain, and others) to deliver projects, programs, and assets according to designs, schedules, and budgets while adhering to the Company's standards, specifications, and Asset Development Process (ADP). **This position will oversee assigned capital project and programs that fall within the Atlanta Gas Light (AGL), Virginia Natural Gas (VNG), and Nicor Gas territories. Please note, this position can be based out of Georgia, Illinois or Virginia.** **Projects and programs this position will direct include:** + Nicor + Storage projects including Compression, Gas Conditioning, and other Storage-related Programs + Transmission Main projects including Dubuque Pipeline Replacement Program and MAOP Validation pressure tests and replacements + Long term Strategic project development + AGL Peaking Ops + Cherokee LNG Expansion project + Riverdale LNG Generation, Liquefaction, and Pump projects + Valdosta LNG project + Macon LNG Generation project + VNG + SAVE Main Replacement and Advanced Leak Detection & Repair Programs + Chesapeake Compression project + Hampton Roads Sanitary District (HRSD) Renewable Natural Gas (RNG) project + Joint Use Pipeline (JUP) Expansion project + New project and program needs as they are identified **Additional responsibilities include:** + Oversee team of 6 internal and 3 contract project and program management staff + Nicor QIP Reconciliation and Rate Case support + AGL i-CDP support + VNG SAVE, Rate Case, and CPCN filing support + Asset Development Process (ADP) and Unifier champion + Department of Energy (DOE) Loan coordination + Midstream pipeline investment due diligence coordination + Development and management of 10-year capital plan for assigned projects and programs **Major job responsibilities:** + Ensure the Company's safety philosophy is engrained in all aspects of the business and within each project and program + Implement project management strategies to successfully manage high risk, complex, and high-cost asset development projects, programs, and strategic opportunities + Establish, promote, and maintain best-in-class PMO department for execution of assigned projects, programs, and processes + Manage selection, development, and retention of team members, and enhance performance of staff through mentoring, training, motivation, and performance coaching + Establish and monitor team goals and objectives, measure employee performance, Coach staff, provide feedback, and evaluate performance + Develop and maintain appropriate Company and contract resources to deliver high quality project management services with a measurable, consistent, and value-focused approach to project/program management + Champion the Company's stage-gated Asset Development Process (ADP) ensuring that projects and programs are executed accordingly, and provide input for ADP updates, revisions, and improvements + Ensure compliance with Company policies, procedures, and processes to support the asset development in a safe, cost effective, and timely manner + Establish and manage budgets for assigned projects and programs, monitor and report on portfolio performance, clearly articulate status updates to senior leadership, take action where appropriate + Ensure projects and programs are managed to scope, budget, schedule + Ensure contractors and suppliers adhere to commercial and technical contract requirements through strong contract management and execute deviations through proper change management + Champion Risk Management on projects and programs including identification, management, and mitigation throughout the life of the project or program + Engage various Stakeholders, including Gatekeepers, Sponsors, Track Leads, Functional Leads, and Subject Matter Experts to ensure communication levels are appropriate, financial information is accurate, and written communication plans are complete and up to date + Drive change and champion Continuous Improvement and Lessons Learned principles + Establish and maintain excellent working relationships and partnerships with peers, senior leadership, external contractors and vendors + Participate in business, industry, and community associations as appropriate to advocate company values and interests while demonstrating industry leadership + Support Regulatory initiatives as needed including preparation of filings, testimony review, and support of data requests responses + Participate in Nicor Field Operations (FO) Duty Roster program **Education, Certifications/Licenses:** Required: + BS in Engineering (Civil, Electrical or Mechanical preferred) Preferred: + MBA, Project Management Professional (PMP), Professional Engineer (PE) **Related Work Experience:** Required: + 15+ years in engineering, construction, or operations in natural gas distribution, transmission, storage or related energy field + 5+ years supervisory experience Or + Equivalent experience **Specific Skills & Knowledge:** Required: + Strong experience managing capital projects over $5 million and managing multi-project programs within a regulated utility + Strong engineering, construction, and contract management knowledge with natural gas distribution, transmission, and plant capital projects + Extensive financial budgeting and forecasting experience with a focus on project cost estimating, monthly and annual variance analysis, contingency utilization and overhead allocation + MS Office Suite including SharePoint + Highly skilled working across functional organization for group coordination + Ability to communicate with all levels in the organization + Ability to use project management tools and methods Preferred: + Working knowledge of Asset Development Process (ADP) + Familiarity with MS Project/Primavera P6 scheduling including logic-driven schedules and critical path analysis + Familiarity with SharePoint, Oracle Unifier or other project management and collaboration software Working Conditions/Physical Requirements: + The incumbent works in an office environment with occasional trips to the job site + This position occasionally requires walking of construction sites and could require the individual to bend, kneel, or crouch from time to time + The incumbent will be required to travel on occasion (10% ~ 25%) to the various work locations, which may include air travel and overnight stay away from home **About Southern Company Gas** Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America's premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com . Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit *********************** . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here **************************************************** . Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 16441 Job Category: Engineering Job Schedule: Full time Company: AGL Services Company
    $113k-143k yearly est. 3d ago
  • Pharmacy Benefits Manager Pricing Strategy Analyst Manager

    Elevance Health

    Senior manager job in Norfolk, VA

    Location: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The PBM Pricing Strategy Analyst Manager is responsible for Pharmacy Services pricing and Administrative Services Only (ASO) support functions. How You Will Make an Impact Primary duties may include, but are not limited to: * Implements new processes, process improvements, and best practices related to pricing, guarantee monitoring, and ASO pass back activities. * Creates and implements metrics and supports performance measures to establish performance objectives for revenue maximization and pharmacy pricing. * Creates tools and processes to monitor margin revenue, pricing accuracy, and client retention. * Monitors revenue performing below thresholds and implements necessary tasks to bring performance to or above targets. * Implements pricing in the system related to margin. * Supports the Pharmacy Services team in implementing future revenue, member expansion and growth capacity. * Assists with developing pharmacy pricing training to underwriters and updates to underwriting guidelines. Minimum Requirements: Requires a BA/BS in Finance or related field and a minimum of 5 years of experience with a Pharmacy Benefits Manager (PBM), pricing, data analysis; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: * MBA strongly preferred. * Experience with a PBM * Health Economics experience For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $100,400 to $150,600 Locations: Columbus, OH In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Job Level: Non-Management Exempt Workshift: Job Family: AFA > Financial Operations Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $100.4k-150.6k yearly 9d ago
  • Business Manager, Own Brands

    Advantage Sales & Marketing Dba Advantage Solutions 3.9company rating

    Senior manager job in Virginia Beach, VA

    Business Manager We build people, brands and businesses! We are looking for a dynamic Business Manager to join one of our account teams. Reporting to a Senior Business Manager or Director, this position is responsible for the overall management of a single account with limited categories and limited team functions or a key category or categories within a larger account in the brokerage business. This role will have responsibilities within the execution of strategic plans, business plans, budgeting, hiring for the account team. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life) 401(k) with company match Training and Career Development Generous Paid Time-Off Responsibilities: Achieve budgeted goals for area of accountability. Perform, coordinate and lead the analysis and development of: marketing plans; product promotions; advertising; in-store displays; merchandising strategies; and inventory forecasting. Ensure execution of the Large Account Management Process framework to identify the most critical initiatives and relationships and work with the team to lay out short and long-term plans to achieve relationships at the appropriate level for the account or assigned category business unit. Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities. Attract, develop and retain key talent to enable the execution of the collective goals of the customer and the enterprise. Execute new strategic initiatives for the account or the assigned categories. Qualifications: Bachelor's degree required; MBA/Graduate Degree preferred 3 years of professional work experience required; 5 years preferred Experience in building and nurturing brands; private brand management a plus Demonstrated ability to lead and develop teams Ability to contribute to setting and achieving budgets Good grasp of Product Development, Marketing, Retail, Category Management, and Logistics Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Job Duty Business/Functional Results Achieve budgeted goals for area of accountability Support account team in the development of sales plans Effectively negotiate supplier commission rates to grow category or team revenue Perform, coordinate and lead the analysis and development of: marketing plans; product promotions; advertising; in-store displays; merchandising strategies; and inventory forecasting Manages assigned categories, performs analysis, and develops and recommends strategy within assigned area of responsibility Interprets trends and other sales analysis data to assist Sr. Business Manager Performs increasingly complex interactions with suppliers, taking ownership and including rate negotiation Collaborates and partners with marketing resources, both internal and external (note: international may have more autonomy to develop their own marketing plans) May assist with needs for innovation Demonstrates increased innovation and autonomy around marketing, brand management and consumer data analytics; may lead team providing more experience and covering more suppliers Performs activities in a consultative manner, influencing and convincing buyers, effectively selling various services Managing Execution Ensure execution of the LAMP framework to identify the most critical initiatives and relationships and work with the team to lay out short and long term plans to achieve relationships at the appropriate level for the account or assigned category business unit Allocate resources at the account level or within assigned category business unit Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities Develop strong supplier relationships by obtaining alignment and developing and delivering on mutually established goals. Generating Talent Attract, develop and retain key talent to enable the execution of the collective goals of the customer and the enterprise Assure succession plans are in place for critical roles Motivates, directs and inspires team members to deliver on the agreed upon metrics of the customer and suppliers in conjunction with the needed resources/teams across the enterprise Identify expected level of decision-making and expected level of risk-taking for team members Strategic Leadership Execute new strategic initiatives for the account or the assigned categories Support, provide guidance with customer issues relating to cost/value Foster thought leadership within account team Demonstrate an understanding of the Private Brand landscape, best practices and where customers currently exist in these arenas Typically 1 - 3 reports Managing Relationships Directs, delegates and empowers effectively Supervisory Responsibilities Direct Reports - Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel and Driving are not essential duties or functions of this job Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required): Bachelor's Degree or equivalent experience Field of Study/Area of Experience: Business 3-5 Years of experience in building and nurturing brands; private brand management a plus Skills, Knowledge and Abilities Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers Strong Written & Verbal Communication Skills Conflict Management Skills Decision Making Skills Strong Priortizing Skills Excellent Customer Service Skills Track Record of Building & Maintaining Customer/Client Relationships Ability to Visualize & Plan Objectives & Goals Strategically Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time). Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
    $87k-152k yearly est. Auto-Apply 31d ago

Learn more about senior manager jobs

How much does a senior manager earn in Chesapeake, VA?

The average senior manager in Chesapeake, VA earns between $88,000 and $166,000 annually. This compares to the national average senior manager range of $86,000 to $163,000.

Average senior manager salary in Chesapeake, VA

$121,000
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