Senior manager jobs in Hoboken, NJ

About Wakefern Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage and DiBruno Bros. and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. About You Your contribution: The Manager of Enterprise Risk Management (ERM) leads the development, implementation, and ongoing improvement of the ERM framework. This role ensures enterprise risks are identified, assessed, mitigated, and monitored in line with strategic goals. The ERM Manager works closely with Member stakeholders, business units, senior leadership, and internal audit to foster a risk-aware culture and support informed decision-making. This position is based in Edison, NJ. The position will initially have one direct report. What you will do: Lead the development and execution of an ERM framework aligned with organization strategy and goals. Conduct enterprise-wide risk assessments and maintain a dynamic risk register. Collaborate with business units to identify and prioritize key strategic, operational, and financial risks across all domains. Recommend mitigation strategies and internal controls, and coordinate enterprise-wide risk response efforts. Deliver executive-level risk reporting, including dashboards and heat maps, and present findings to the Risk Management Committee. Monitor risk exposures and trends, track mitigation efforts, and evaluate the effectiveness of controls and response strategies. Manage escalation procedures for timely and effective risk response across the enterprise Define risk appetite to guide decision-making and align with organizational strategy Establish and oversee governance protocols to ensure consistent risk management practices Align risk efforts with internal audit, compliance, and legal functions. Provide training and guidance on risk management and control practices and promote a strong risk-aware culture across the organization. Quantify risks using data, loss models, and scenario-based analysis to support strategic decision-making Leverage analytics and data-driven strategies to enhance risk assessment and response. What we're looking for: Bachelor's in Risk Management, Finance, Business, or related field 7+ years direct ERM experience; 3+ years managerial or supervisory experience. Experience designing, implementing and leading ERM Frameworks, incl. COSO and ISO 31,000 CRM, CRP, or similar certification preferred Insurance risk experience and software proficiency a plus Proven change leader with strategic thinking Clear and effective communicator with experience delivering presentations Strong interpersonal and communication skills Skilled in multitasking, problem-solving, and data analysis Motivated, detail-oriented, and confidential Effective trainer, mentor, and team influencer How you will succeed: Leadership Competencies Think Strategically: Create a compelling vision, develop a strategy and empower others to achieve it Influence Others: The ability to effectively collaborate, inspire, persuade and align others Drive Change: Create the vision and drive the momentum for change Talent Planning: Build organizational and associate capability to achieve business goals Take Accountability: Drive a culture of ownership throughout the organization Inclusive Leadership: Role model inclusive leadership to leverage diversity Core Competencies Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication. Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships. Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work. Embrace Change: Looks for new ways of working by supporting advancements in processes and technology. Develop You: Identifies and capitalizes on opportunities for personal and professional career growth. Drive for Results: Supports divisional and strategic objectives through achievement of work goals. Company Perks: Work a hybrid schedule (4 days on-site with the option of working 1 day remotely) Vibrant Food Centric Culture Comprehensive medical, dental and vision package Competitive Salary and Paid Time Off Fitness Reimbursement and Well-Being Program Corporate Training and Development University Paid Parental Leave 401K Matching Gifts and Community Volunteer Involvement Compensation and Benefits The salary range for this position is $140,000 - $170,000 annually. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations. Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.

Job Title: Sr. Manager, EDI Location: Empire State Building, New York, NY - 4 days onsite / 1 day remote (some schedule flexibility possible) Duration: Permanent - Full Time The Sr. Manager, EDI will serve as the functional and technical lead for Electronic Data Interchange (EDI) and B2B integrations, supporting both day-to-day operations and the SAP S/4HANA Public Cloud implementation program. This role ensures seamless trading partner connections-including customers, suppliers, 3PLs, and financial institutions-while providing strategic oversight and leadership in all EDI initiatives. Key Responsibilities: EDI Integration Leadership - SAP S/4HANA Implementation Lead EDI workstreams for SAP S/4HANA Public Cloud, including integration design workshops, mapping, testing, validation, and cutover. Certify trading partners and ensure readiness for go-live. Collaborate with SAP System Integrators, middleware providers (SAP CPI, TrueCommerce Foundry, DMEDI/Vantage Point, etc.), and business stakeholders to meet scope, quality, and timeline goals. Maintain EDI integration plans, cutover checklists, and post-go-live stabilization efforts. Integration & Configuration (Run Operations) Configure and maintain EDI transaction sets across Supply Chain (850, 855, 856, 810, 180, 832, 846, 852, 860, 865, 867, 940, 943-947), Finance (820, 823, 824, 829), and Transportation (210, 214, 240). Partner with ERP (SAP S/4HANA Public Cloud) and middleware platforms to ensure accurate, stable integrations. Monitor, troubleshoot, and resolve daily EDI transactions; lead onboarding of new trading partners and version/mapping updates for existing partners. Business Process Support Align EDI integrations with Supply Chain, Finance, Customer Service, and Warehouse Operations. Translate business requirements into technical mapping specifications. Maintain documentation, mapping guides, and operational runbooks; act as SME for all EDI touchpoints during implementation and steady-state operations. Governance, Compliance & Quality Assurance Ensure EDI integrations comply with industry standards (ANSI X12, EDIFACT), partner requirements, and internal audit policies. Implement data validation and exception handling to maintain data integrity. Support internal and external audits with accurate recordkeeping and traceability. Continuous Improvement & Innovation Explore API-based and event-driven B2B integrations alongside traditional EDI. Identify opportunities to automate monitoring, streamline partner onboarding, and enhance visibility of EDI data flows. Mentor junior team members and share best practices across the IT Applications organization. Qualifications: Education & Experience Bachelor's degree in Information Systems, Computer Science, Supply Chain, Finance, or related field (or equivalent experience). 10+ years of progressive experience in EDI analysis, mapping, and support for Supply Chain and Finance. Proven experience leading EDI workstreams in ERP implementations-SAP S/4HANA Public Cloud preferred. Deep knowledge of ANSI X12 and EDIFACT transaction sets. Hands-on experience with EDI middleware (SAP CPI, TrueCommerce Foundry, DMEDI/Vantage Point, Cleo, etc.). Experience with 3PL and retail EDI partners (e.g., Rithum OrderStream, DSCO, SPS Commerce Fulfillment, LogicBroker, Radial DropShip Manager). Technical Skills Expertise in EDI standards and mapping formats (X12, IDoc, XML, JSON, flat file, EDIFACT). Skilled in transaction failure troubleshooting and root cause analysis. Knowledge of API integrations, REST, and modern B2B communication methods is a plus. Experience supporting cutover planning and post-go-live ERP integration stabilization. Soft Skills Strong communication, collaboration, and stakeholder engagement skills. Analytical mindset with attention to detail and data accuracy. Ability to manage multiple priorities in a fast-paced environment. Leadership mindset with accountability for results, quality, and partner satisfaction.

Salary: $140,000-160,000 + 15% Bonus Contact: ******************************** Unfortunately for this role we cannot sponsor candidates now or in the future, therefore can only consider permanent residents or US Citizens. Our client, a leading retailer specializing in jewelry and watches, is known for its innovative approach to e-commerce and strong technological foundation. They operate two esteemed brands that enhance the online shopping experience and streamline the supply chain for manufacturers, retailers, and consumers. The organization is seeking a Senior Manager of Digital Analytics to lead e-commerce analytics initiatives and optimize strategies that drive the online business. The ideal candidate excels at turning complex data into clear, actionable insights that elevate marketing efforts and improve customer journeys. Requirements 6 + years of experience in e-commerce analytics, marketing analytics, or a related domain. Demonstrated proficiency in Google Analytics 4, Google Tag Manager, and best practices in e-commerce tracking. Strong command of SQL and Tableau for data manipulation and visualization. In-depth understanding of attribution models (MTA & LTA) and experimental design (A/B testing). Experience working in High-Sku Ecommerce organizations. Key Responsibilities Website Optimization: Analyze current site layouts to identify enhancement opportunities that improve user experience and boost conversion rates. A/B Testing: Formulate and deploy robust experimental frameworks to measure the effectiveness of product placements, messaging, and user flows. Marketing Analytics: Manage comprehensive analysis of the conversion funnel, focusing on vital metrics such as Customer Acquisition Cost (CAC), Lifetime Value (LTV), and customer retention. Clustering and Segmentation: Develop meaningful consumer and product segments to inform targeted marketing and merchandising strategies. Dashboarding & Reporting: Design innovative dashboards that provide insights into e-commerce performance throughout the customer lifecycle. Financialization: Transform basic performance data into actionable financial metrics, enabling ongoing optimization of e-commerce strategies. Insights: Address analytical requests and effectively communicate critical findings to relevant stakeholders.

Where culture meets luxury Today, through its exceptionally crafted books, home fragrances, and objets d'art, Assouline invites the intellectual and curious into a world of beauty. Here, we invite you to learn the history of the brand, which was founded in Paris in 1994 by Prosper and Martine Assouline. Assouline has published over 1,500 luxury titles across international markets on subjects including architecture, art, design, fashion, gastronomy, lifestyle, photography, and travel. POSITION SUMMARY The Senior Financial Planning & Analysis Manager will be the reporting and detailed analytics lead for the company globally. He/ She will be responsible for monthly, quarterly, and yearly reporting deliverables and will participate in continued enhancements to the company's financial planning and analysis KPIs. The position reports to the Global Controller. ESSENTIAL JOB FUNCTIONS Create and manage dynamic financial models, developing compelling outputs that track business metrics and performance on a weekly, monthly, and quarterly basis Provide integral support on key team deliverables, including annual budgeting, 5-yr operating and strategic planning, quarterly financial forecasts, and both internal and external business reporting Be responsible for collaborating closely with our Supply Chain team to support near and long-term supply and demand, understand key drivers of business performance, and interpret key themes and actionable items within our fulfillment and distribution network across our optical labs, distribution centers, and shipping partners Craft insights and continue to seek and find improvements in our analysis to provide visibility into Supply Chain COGS performance and drivers of variances between budgeted and actual results monthly Collaborate with key partners to identify opportunities and improve business results by developing financial models for a range of potential strategic and operational cases Use your financial acumen and Excel expertise to develop and deliver thoughtful reporting to the FP&A team, business partners, and investors Lead financial assessment of proposed capital projects, including ROI and payback analysis, to support investment decisions Provide analytical and strategic support for ad hoc analyses (focusing on the why more than the what) Strong understanding of Inventory Management, FP&A, Supply and Demand. Manage and coach an analyst KNOWLEDGE, SKILLS & ABILITIES At least 7-10 years of finance experience, preferably in consumer good products. Advanced excel skills mandatory. Knowledge of NetSuite is strongly preferred. Strategic thinking ability to examine data, identify issues/trends and recommend solutions. Ability to manage multiple projects simultaneously with strong attention to detail. Good communicator and customer service focused. Exposure to Executives reporting and communication. Ability to work independently with minimal supervision. Assouline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. The appointed candidate will be offered a salary within the range of $140,000-$150,000 annually. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Corporate Strategy is a small, high-leverage team with a mandate to maximize Stripe's enterprise value. Whether we're evaluating net-new opportunity areas, investigating existential threats, or finding ways to unlock value in the existing business, we approach problems with rigor, nuance, and intellectual humility. What you'll do This is not your typical corporate strategy team. While partner closely with leadership, we don't run the company planning processes, and we're not “internal consultants” who primarily take on commissioned analysis. We develop independent points of view that have real teeth: strategy that is practical and connected with the rest of the company, not recommendations from an ivory tower. We operate horizontally - not embedded within any product or functional area - and we take a multidisciplinary approach to problems that incorporates product thinking and analytical angles. Responsibilities Help Stripe decide where to deploy its resources to maximize long-term strategic value Tackle hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation Cut through complexity to identify opportunities and risks across Stripe's products, customers, and markets Partner closely with teams across the company to influence their direction Evaluate whitespace business, product, and partnership opportunities in adjacent markets Drive strategic decisions by crisply framing a problem space, evaluating potential paths, and surfacing key tradeoffs - enabling Stripe to move quickly Work with Stripe's leadership team to ensure the company is positioned to execute on its strategy in the near- and long-term Develop independent perspectives on forces shaping the business in the next five to ten years and the implications for Stripe's strategy Nurture a community of strategists across the company Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. You excel at hypothesis-driven problem solving using quantitative and qualitative approaches You can look at problems from novel perspectives and distill clarifying insights that connect with wide audiences You communicate extremely well and are able to develop compelling narratives You are low ego and have a proven track record for working well across a wide range of people, teams and with external partners You are curious about markets, competition, and how companies build durable strategies You have experience taking holistic ownership of problems You have multiple years of experience in strategy consulting, investing, or a comparable role in high-growth tech companies You have a unique perspective or experience that will complement the existing team You rolled your eyes just a little bit when you heard “corporate strategy” Preferred qualifications Technical background or affinity (CS, engineering, etc.) Experience as a PM, GM or a founder Knowledge of the payments or fintech industry Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. The annual US base salary range for this role is $188,000 - $282,000. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. #J-18808-Ljbffr

WHO WE ARE: The Foundrae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values. The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it. The Role The Director of Strategy and Operations will partner closely with the CEO and leadership team to guide strategic planning, project management, and cross-functional alignment across the company. This role blends strategic thought partnership with day‑to‑day operational leadership, ensuring that priorities are clearly defined and executed across the organization. This leader brings structure to company initiatives, strengthens processes that support luxury retail standards, and enhances communication and accountability across teams. Reporting directly to the CEO, this position will provide visibility, accountability, and seamless communication across all areas of the business Responsibilities Partner with the CEO to translate strategic priorities into structured plans that include defined goals, resourcing needs, and measurable outcomes. Serve as a cross-functional leader, ensuring all departments move in alignment with company priorities and operational standards. Lead and oversee multiple high-impact initiatives across retail, wholesale, e-commerce, production, and brand functions. Build strategic frameworks that help teams understand priorities, sequencing, and interdependencies across projects. Create and maintain project timelines, deliverables, KPIs, and reporting dashboards that support visibility at the leadership level. Facilitate communication and collaboration across cross-functional teams. Track progress across all strategic initiatives and proactively identify risks, operational gaps, or competing priorities. Prepare leadership briefings, project summaries, and structured updates that enable informed decision-making. Drive accountability by reinforcing deadlines, operational discipline, and follow-through across all levels of the organization. Lead recurring cross-functional meetings, ensuring they are well-structured, action-oriented, and aligned to organizational goals. Partner with retail leadership to enhance client experience, service standards, and the operational consistency expected within a luxury environment. Collaborate with marketing, brand, and product teams to ensure operational readiness for launches, campaigns, and new collection releases. Guide post-project evaluations to derive insights, strengthen organizational learning, and inform future planning cycles. Support the development of organizational processes, SOPs, and governance structures that reinforce clarity and consistency as the company grows. Requirements 7+ years of experience in strategy, operations, or project leadership roles within luxury retail, fine jewelry, or premium consumer products. Experience partnering directly with senior leadership or founders in a high‑growth, entrepreneurial environment. Strong strategic planning skills with the ability to translate vision into structured, actionable plans. Deep understanding of luxury retail operations, client experience standards, and cross‑functional coordination. Exceptional communication and interpersonal skills, able to influence and collaborate across all levels. Strong organizational abilities with comfort managing competing priorities in a fast‑moving environment. Experience developing reporting tools, dashboards, or systems that support operational transparency. Demonstrated ability to identify challenges, propose solutions, and drive accountability across teams.

We're looking for a Wholesale & Business Planning Manager to join our New York team. This role will be key in scaling our wholesale business while providing strategic, data-driven insights to guide our retail and e-commerce performance. It's a hybrid role that bridges both sides of the business, owning the analytical rigor required for wholesale planning while also supporting forecasting, inventory management, and sales analysis for With Jéan retail. You'll help connect the dots between account performance, product demand, and in-store needs, ensuring our wholesale growth aligns seamlessly with our direct-to-consumer strategy. Responsibilities Wholesale Growth & Account Management Develop and execute a wholesale growth strategy aligned with brand goals. Identify and build relationships with key domestic and international wholesale accounts. Manage existing wholesale partnerships, ensuring strong sell-through and brand representation. Negotiate terms, pricing, and seasonal buys. Oversee the sales calendar, order timelines, and seasonal market appointments. Forecasting & Planning Analyze performance data across e-commerce, retail stores, and wholesale to identify trends, best sellers, and areas of opportunity. Monitor best sellers and ensure all locations, e-commerce, retail floors, and key wholesale accounts, are adequately stocked to meet demand. Build seasonal sales forecasts, merchandise plans, and channel-specific budgets. Partner closely with production, planning, and operations to ensure inventory levels, deliveries, and reorders align with sales velocity. Identify underperforming styles and make recommendations for markdowns, replenishment, or product strategy adjustments. Develop location-level strategies to optimize stock allocation, replenishment frequency, and sell-through. Provide weekly and monthly reporting on category performance, margins, sell-through, stock levels, and risks. Collaborate with leadership to create financial projections and support overall growth planning. Collaboration & Cross-Functional Support Work closely with design and production teams to communicate retailer feedback. Support marketing and retail teams by sharing insights on best-sellers, product performance, and regional demand. Prepare wholesale materials, line sheets, and presentations for market appointments. Requirements Minimum 7 years' experience in fashion wholesale, sales planning, or business analysis. Proven success managing major wholesale accounts in the U.S. (department stores, e-commerce retailers, or high-end boutiques) Strong analytical and financial acumen, with advanced skills in sales reporting, Excel, and forecasting. Excellent communication and relationship-building skills. Highly organized and proactive. Must be based in New York City with the ability to travel domestically and internationally. Why Join With Jéan You'll be part of a globally recognized brand with a passionate community, collaborating closely with a tight-knit team to shape the next stage of growth. It's a fast-paced, collaborative environment where strategic thinking and meaningful contribution are genuinely valued.

This role is posted as remote. However, if the selected candidate is located near Jersey City, NJ or Cherry Hill, NJ, it will be structured as a hybrid position. Who We Are: Based in New Jersey and established in 2010, Asset Based Lending, LLC (“ABL”) is one of the nation's leading Hard Money Lenders. We provide fast bridge financing to real estate investors for the purchase, renovation, or new construction of single family, multi-family and mixed-use properties as well as DSCR rental loans for long term investors. We have closed thousands of loans since we began lending fourteen years ago, producing nearly $3B in originations. ABL was acquired by a private equity firm in 2021, and with a renewed focus on growth, we've set our sights on consistent evolution and cementing our place as the premier private lender in the country. Our Mission is Simple: Make Good Loans Provide Exceptional Service, Every Time Protect The Firm Build The Future Position Summary We are seeking a Technology Engagament Manager to lead the planning, execution, and lifecycle management of key technology initiatives and business applications - including platforms such as Salesforce, HubSpot, and internal tools. This role will manage a team of Business Analysts and Project Managers, oversee requirement gathering, scoping, and ticket management, and act as the primary technical partner to business stakeholders. The ideal candidate thrives in a hands-on leadership role, balancing strategic oversight with operational execution. They will build strong relationships across business units, ensure alignment between business objectives and technical solutions, and drive successful delivery of projects from discovery through launch and ongoing maintenance. Key Responsibilities Delivery & Lifecycle Management Oversee end-to-end delivery of technology projects and internal platforms - from roadmap creation to post-launch support. Manage ticket workflows, backlog prioritization, and scoping for development teams. Ensure clear, actionable requirements and documentation for technical teams. Drive adherence to SDLC, Agile, or hybrid methodologies. Cross-Functional Leadership Lead and mentor Business Analysts and Project Managers, fostering collaboration and accountability. Act as the escalation point for project blockers and cross-departmental challenges. Collaborate closely with business stakeholders to identify needs and deliver solutions that enhance internal and external user experience. Business Engagement & Relationship Management Serve as the primary liaison between business units and technology teams. Build and maintain strong relationships with stakeholders to understand priorities and translate them into technical roadmaps. Vendor & Offshore Management Oversee offshore development partnerships and vendor relationships to ensure quality and timely delivery. Process Optimization Continuously improve delivery processes, tools, and communication frameworks. Implement best practices for requirement gathering, change management, and stakeholder reporting. Qualifications 7+ years of experience in technology delivery, project management, or business analysis. Proven experience managing cross-functional teams. Strong understanding of software development lifecycle and Agile methodologies. Excellent communication, negotiation, and relationship-building skills. Familiarity with tools like Jira, Confluence, ServiceNow, Salesforce, HubSpot.

The Senior Manager of Support Services will be at the forefront of managing a high volume of service requests daily, ensuring seamless delivery of Tier 1 user support services across the firm. The manager will oversee the support services for the Help Desk, and will collaborate closely with the Senior Manager of User Experience, CTO and CIO to optimize user experiences and streamline support processes. Primary Responsibilities: Develop and manage the ITIL processes for the IT department, including Change, Problem and Incident processes. Serve as the ITIL process manager and facilitate the change, problem and incident management meetings for the department. As the firm's problem manager, work with problem owners to categorize and prioritize accurately, and push for resolutions to problems with higher priorities. Own analytics and continued service improvement for the IT department, including sharing metrics associated with escalated response, incident, problem and change management, quality assurance and customer service metrics. Develop a process for the knowledgebase and audit to ensure continuously updated and improved and own the knowledge-centered support lifecycle. Evaluate and select a new service management tool for the help desk and other business service areas, where appropriate. Implement and manage the service management tool, including automating and improving internal IT workflows. Create and maintain operational dashboards and scorecards, including an executive dashboard, to ensure SLA, service and stability targets are met. Develop customer service standards across the service desk to provide a consistent user experience and monitor performance. Own the emergency communications system for the IT department, and partner with the Incident Response Manager to prepare and pre-stage outage communications. Partner with the Director of Office Operations to frequently facilitate readiness drills and test the emergency communication system on a firmwide scale. Partner with the Sr. Manager of User Experience on all internal client communications. Develop a user centric genius bar, and other support experiences, to improve availability and education on IT systems and services. Frequently walk the floor and visit firm offices for customer listening sessions to improve services. Conduct routine listening sessions with all areas of the firm and develop an action plan based on end user feedback. Partner with the training department to bring awareness of new and existing systems and increase adoption. Directs and supervises the service desk's daily operations, ensuring the timely and efficient delivery of support services to customers and internal business teams. Drives operational performance excellence, continuously monitoring and optimizing ITSM processes to meet evolving business needs and industry best practices. Upholds SLAs while prioritizing customer satisfaction through swift resolution of user concerns, proactive issue resolution, and fostering clear channels of communication. Continue cultivating a culture of accountability, professionalism, and continuous improvement within the teams. Conducts thorough reviews and strategic planning sessions to address any outstanding critical matters by the end of each day. Analyzes ongoing major incidents, scheduled outages, and daily business events to determine staffing adjustments as necessary. Resolves any SLA-related concerns by evaluating IT service requests nearing or surpassing their SLAs and potentially adjusting staff priorities accordingly. Analyzes operational metrics regularly, identifying areas needing attention. This manager will continuously review metrics and reports throughout the day, making staffing and workflow adjustments to optimize performance. Ensures customer satisfaction by diligently following up on feedback and addressing any concerns raised. The manager will collaborate closely with the Senior Manager of User Experience to enhance client satisfaction. They will routinely review feedback from post-ticket satisfaction surveys, particularly addressing any negative responses or concerns raised by customers. Monitor incoming service-desk tickets to discern patterns and identify interdependencies that may not be apparent to individual agents focused on specific tickets. Regularly reviews the daily summary of open issues and promptly follow up with the responsible team(s) to ensure timely resolution. Engages in staffing functions, including recruitment, training, scheduling, and conducting performance evaluations. Collaborates closely with fellow team members to strategize and deliver a seamless technology experience for all firm personnel, from inception to implementation. Stays abreast of the latest trends in user experience within similar organizations, ensuring our approach remains current and competitive. Engages in collaborative efforts with various teams within the IT departments to maintain focus on delivering an optimal user experience and ensuring high levels of customer satisfaction. Education: Bachelor's degree in Information Technology or related field and/or equivalent combination of education and experience Qualifications: Previous management experience with the ability to delegate tasks as necessary is highly preferred. Proficient in understanding and diagnosing various computer and software applications. Demonstrates strong analytical skills, capable of prioritizing issues, anticipating consequences, making decisions, and taking action with meticulous attention to detail. Possesses technical acumen and computer literacy, coupled with considerable patience and the ability to handle situations diplomatically and assertively. Skilled in solving practical problems and navigating diverse scenarios with a blend of abstract and concrete variables, particularly in environments with limited standardization. Exhibits excellent presentation, advocacy, interpersonal, and communication skills. Demonstrates adeptness in handling situations with diplomacy and assertiveness. Must collaborate with others professionally and respectfully. Capable of synthesizing complex, interdependent, and occasionally conflicting needs. Maintains awareness and practical understanding of current technologies, their application, and relevance to digital experiences. Possesses a working knowledge and background in service desk operations, as well as experience with Windows-based workstations and related peripherals. Previous experience in a law firm or professional services environment is desirable. The anticipated annual base salary range for this position is $225,000-$250,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location from which the applicant will be performing the job. EEOC Statement: Cadwalader is an equal opportunity employer. We offer opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity and expression, or status in any group protected by federal, state or local law.

About the Team: Our D&T Business Solution Team's mission is to leverage technology to solve business challenges and drive organizational success. We deliver forward-thinking, scalable solutions that empower our partners to achieve their strategic goals. Through close collaboration, innovation, and continuous optimization, we enable our business partners to maximize the value of our technology ecosystem. About the Role: The Senior Manager, Business Solutions - Marketing Technology is a dynamic and adaptable leader within the D&T team, responsible for overseeing the development and implementation of Marketing Technology solutions that align with strategic business initiatives. This role requires a deep understanding of marketing processes and applications, and the ability to apply technical expertise to solve complex problems. The Senior Manager, Business Solutions - Marketing Technology will be leading the implementation of large-scale MarTech solutions, managing project timelines, budgets, vendors, and resources, and evaluating emerging technologies to enhance business processes. The ideal candidate will have a strong track record of delivering successful projects and driving change within a dynamic business environment. TLDR: This role delivers outstanding experiences through digital solutions, project management excellence and strong business partnerships. Key Responsibilities: Strategic Partnership & Leadership Serve as the primary technology partner to the Marketing organization, translating business strategies into scalable MarTech solutions. Align local and global stakeholders on technology priorities and roadmaps. Build visibility and trust through proactive communication and transparent governance. Partner with business leaders to drive adoption, enablement, and change management. Solution Ownership & Delivery Lead the planning, design, and implementation of mid-to-large-scale marketing technology initiatives. Oversee platform development, integrations, and lifecycle management across CDP, CRM, CMS, DAM, and personalization tools. Manage project scope, budget, and timelines while mitigating risks and removing blockers. Ensure solutions deliver measurable impact on marketing performance, consumer engagement, and operational efficiency. Technology Enablement & Optimization Evaluate emerging technologies and recommend solutions that enhance marketing capabilities and data maturity. Drive continuous improvement of existing systems, ensuring interoperability, compliance, and scalability. Collaborate with Global D&T to align on global platform strategies, security, and data governance. Vendor & Stakeholder Management Manage key vendor relationships and contracts, ensuring delivery excellence and ROI. Partner with IT delivery teams, external consultants, and system integrators to execute initiatives effectively. Communicate platform performance and roadmap progress to senior stakeholders and leadership. Team & Capability Development Coach and mentor junior team members or project leads, fostering technical curiosity and business acumen. Champion best practices in agile delivery, project governance, and data-driven decision-making. Foster a culture of innovation, collaboration, and continuous learning across the D&T-Marketing interface. Basic Qualifications/Requirements: Bachelor's degree in business administration, Marketing, or a related field. 7-10 years of experience in marketing technology, digital transformations, or related roles. Demonstrated success leading complex, multi-stakeholder projects with measurable business impact. Strong understanding of marketing processes, consumer data management, and technology integration. Hands-on familiarity with tools such as Salesforce, CDPs, CMS, DAM, and personalization platforms. Proven ability to manage vendors, budgets, and cross-functional teams. Strong communication and influence skills; able to translate technical concepts into business outcomes. Preferred Qualifications: MBA or Master's degree preferred. PMP, Agile, or Product Owner certification. Experience in working in global or matrixed organizations. Familiarity with data privacy, consent management, and marketing analytics. Soft Skills: Strategic Thinker: Connects technology strategy to business growth objectives. Influential Partner: Builds alignment across technical and non-technical stakeholders. Change Agent: Drives adoption and champions innovation. Customer-Centric: Keeps consumer and marketer experience at the core of every solution. Analytical: Uses data to drive decisions, improvements, and accountability. Compensation & Benefits: Base Salary Range: $140,000 - $160,000 + Annual Bonus Benefits - Medical/Dental/Vision + Matching 401k Plan Vacation - 20 Days Paid Vacation & Unlimited Wellness Days $200 Monthly Beverage Allowance HEINEKEN Behaviors Connect Shape Develop Deliver Heineken USA is an equal opportunity employer. We believe the diversity of our people makes us as strong and unique as our brands. We do not discriminate based on race, color, religion, age, or any other basis protected by law. This position is not available for visa sponsorship. This position is not eligible for relocation assistance.

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. () The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you ll thrive in, then you re in the right place. We are looking for a highly talented and self- motivated Project Manager & JDE Finance (Functional) to join us on our journey in advancing the technological world through innovation and creativity. Job Title: Project Manager & JDE Finance (Functional) Job ID: DBS-/DBS-/2025/2682066 Position Type: Full-time Location: Franklin Lakes, NJ Responsibilities Need to have experience as Project Manager in managing JDE projects like Tools Upgrade, Version upgrade and implementation projects with onsite - offshore model. Extensive experience in JDE EnterpriseOne finance modules GL, AP, AR, FA Resource having techno functional skills to support issues is desirable. Support for interfaces like Concur, ADP Payroll, Smart commerce, Approval Express and Bill trust would be added advantage Liaise with shared service centres during period close activities for some closing. Ability to understand highly customized AR/AP finance process and provide support Pay and Benefits Pay Range Minimum: $76000 Pay Range Maximum: $157300 In addition, this position qualifies for benefits like health insurance, paid time off (PTO), 401(K). Exact compensation may vary based on skills, experience, education, and/or to comply with federal or state law. How You'll Grow At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. Equality & Opportunity for All Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

We are seeking a forward-looking, client-facing leader to join our Advisory team. This role will help small and mid-sized enterprises modernize their finance and operations by integrating advanced technology, data strategy, automation, and AI. Working directly with business stakeholders, this leader will shape digital strategy, elevate business intelligence, and build scalable systems. The ideal candidate blends deep technical expertise with business acumen and executive presence, driving measurable improvements in efficiency, profitability, and long-term value. The expectation is this position will be onsite a minimum of 3 days a week, 4 is most ideal. Compensation is outlined below. LOCAL CANDIDATES ONLY! Client facing/consultative experience is required with true hands-on DATA experience. Core Responsibilities: Build, mentor, and scale a high-performing team of BI, data, and transformation professionals to deliver end-to-end services-including process optimization, system implementation, data strategy, and advanced analytics-that drive operational efficiency and strategic decision-making. Execute a growth strategy for the Business Intelligence & Transformation practice, including revenue targets, scalable offerings, and strategic partnerships. Represent the firm in the marketplace through thought leadership, networking, and client acquisition. Guide clients through digital transformation journeys, including process redesign, automation adoption, and data modernization. Serve as a trusted advisor, balancing immediate tactical fixes with long-term transformation roadmaps. Lead executive discovery sessions with CEOs, CFOs, and business owners to identify finance and operations challenges and transformation opportunities. Facilitate deep-dive workshops with client stakeholders to map current-state finance and operations processes, identify gaps and inefficiencies, and design future-state workflows that enable scalability, automation, and stronger decision-making. Solution Architect and oversee implementation of ERP, and operational systems that unify accounting, FP&A, procurement, inventory, and reporting functions. Leverage AI and automation to streamline repetitive finance and supply chain workflows, enhance forecasting, and improve decision-making. Develop advanced FP&A and forecasting models and KPI dashboards that support strategic decision-making and performance tracking (driver-based planning, scenario analysis, working capital optimization). Integrate ERP, data warehouses, and BI tools for real-time visibility into cash flow, margins, supply chain performance, and KPI's. Translate complex technical solutions into actionable business strategies for executive stakeholders. Collaborate with internal and external teams to deliver projects from design through execution, ensuring measurable outcomes. Continuously monitor technology trends introducing innovations that create client advantage. Required Qualifications: Bachelor's degree in Computer Science, finance, accounting or related field. 10+ years of experience in technology advisory, finance transformation, or solution architecture. Prior experience in an accounting, advisory, or consulting firm. Strong client-facing consulting experience, ideally with small/mid-market companies across multiple industries. Proven expertise in ERP platforms (NetSuite, Sage Intacct, Dynamics, Acumatica, Rillet, Deltek, Yardi) and relevant integrations. Proven expertise in FP&A platforms (Anaplan, Adaptive Insights, etc.) and integrations. Familiarity with automation platforms, AI tools, and modern data/BI ecosystems. Deep understanding of finance processes (P2P, O2C, R2R, FP&A) and operational areas like procurement and inventory. Exceptional executive communication, facilitation, and problem-solving skills. Ability to lead cross-functional teams across finance, operations, and technology. Demonstrated use of AI and automation tools within finance, operations, or customer workflows. Track record of developing digital strategies or AI readiness assessments. Industry exposure to real estate, construction, SaaS, professional services, or consumer goods is preferred. Compensation: Target Salary - $250-$300k (commensurate with experience) + discretionary bonus and comprehensive benefits including 401K. "Wiss is committed to fostering a welcoming community. We seek candidates from all backgrounds to join our team and encourage our employees to bring their authentic and best selves to work. Applicants must be authorized to work for any employer in the U.S. This policy applies equally to applicants regardless of national origin. We are an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. To all staffing agencies: Wiss does not utilize 3rd party firms for any internal or client positions. Please be advised, Wiss is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of Wiss.

Oscar is working with a key client based out of New York City! They are looking for a Technology Business Manager to join their team. As the Technology Business Manager, you will be expected to: Define and review regularly with stakeholders from business, IT and Finance the list of use cases for technology business management for chargeback, service pricing, IT Total Cost of Ownership, benchmarking, etc. Gather reports requirements from stakeholders in business, IT and Finance Translate use cases and report requirements into a working set of operational and financial models, metrics, dashboards, and management reports Identify and document all data sources, systems of records supporting the collection of data for analytics from systems of record and interpret data into information and share across multiple audiences Implement operational and financial models, metrics, dashboards, and management reports in Apptio Operationalize data collection and reporting monthly by loading, validating, and reviewing reports on a timely basis with business, IT and Finance stakeholders Provide analytics for ad hoc IT strategic initiatives (sourcing strategy, cloud computing strategy, migration projects, application rationalization, etc) Preferred Skills/Experience: Bachelors-level degree in Finance and Accounting or a related field 3+ years experience in IT Finance or a TBM-related role Strong working knowledge and hands-on experience with IBM Apptio. Strong skills in MS Excel and PowerBI. Experience in Technology Accounting, GAAP accounting, strategy advisory, FinOps, IT management consulting or IT Data Analytics Ability to work with minimal supervision efficiently and effectively with multiple levels of management and staff across the organization, particularly within the Technology and Finance organizations Knowledge of IT services and financial management processes and best practices such as budgeting, cost allocations for chargeback, benchmarking, service costing and service pricing. Recap: Location: New York City, NY (Hybrid) Type: Long term Contract to Hire W2 Rate: $68/hr - $78/hr dependent on relevant experience If you think you're a good fit for the role, we'd love to hear from you!

Cohen's Fashion Optical Staten Island, the leader in providing dynamic optical fashions at great prices, is looking for a store manager! Are you an experienced optical retail manager looking for their next challenge? Are you a dedicated optical sales professional ready to move up to the role of store leader? Are you passionate about the people you serve and the community you live in? Are you dedicated to selling the best products to your clients? Can you problem solve and interact well with a variety of different people? Can you drive sales and growth? If this sounds like you then we would love to talk about this amazing opportunity! Your Role as Store Manager Make sure every guest has an outstanding experience Orders the optical supplies the store needs like frames and lenses while making sure the store and our clients get the best prices. Works with other retailers in the area to develop relationships that benefit each other Ensures every Team Member is accountable to their action plans and commitments. Delivers clear feedback to our team members regarding performance goals and objectives. Develops monthly team meeting plans to keep everyone on the same page Schedules the team members for each weeks work Is responsible for weekly payroll Collaborates with the store Doctor to make sure all patients medical needs are being met. Recruits and develops new talented team members Keeps accurate records of inventory and sales Works with and understands medical insurances Make sure that new customers become repeat customers What We Offer Salary of $85k-$110k depending on experience Store performance bonuses and incentives Paid time off The most modern medical technology and equipment Please send your resume to *********************** and contact LIly Drabik via text/call ************

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.

Experience: Premium or Luxury Fashion Retail Seniority: Manager LUCA FALONI is a refined luxury menswear brand inspired by Made In Italy craftsmanship and timeless design. With a focus on premium materials and exceptional fit, we are redefining modern elegance for a global clientele. Every piece is entirely made in Italy by skilled artisans, blending heritage techniques with contemporary sophistication. Role As Store Manager, you will lead all daily operations and customer-facing activity, while coaching a small team to deliver a memorable, high-touch retail experience. You'll own sales performance, visual presentation, stock, team leadership, and ensure every guest leaves with a lasting impression of LUCA FALONI. Responsibilities Lead, coach, and motivate the in-store team to consistently achieve sales and service goals Deliver an exceptional clienteling experience tailored to each customer Maintain impeccable visual merchandising and brand presentation standards Monitor sales performance, drive KPIs, and identify areas for growth Oversee daily store operations, stock management, and back-of-house processes Ensure compliance with all operational and security procedures Act as a brand ambassador, maintaining deep knowledge of products, fabrics, and craftsmanship Collaborate closely with HQ on stock planning, events, training, and feedback Requirements Solid experience in premium or luxury retail, including team leadership Passionate about exceptional service, storytelling, and product knowledge Naturally confident, warm, and able to connect with a discerning customer base Commercially minded with an understanding of KPIs, conversion, and stock flow Highly organised, proactive, and hands-on in your leadership style Experience with menswear, tailoring, or craftsmanship-led brands is a plus What we offer A competitive compensation package, including base salary and performance-based bonus A comprehensive benefits package with a mix of financial and non-financial rewards: Complete uniform Access to exclusive staff discounts Career development in a growing, international luxury brand A collaborative, quality-driven environment where excellence is recognised We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination. Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process . We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule. Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.

Long Island & NYC Pay: Competitive, based on experience We're a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You'll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems. This is a long-term career role with real advancement - not a typical retail job. Why This Opportunity Stands Out You'll step into an organization with: A dedicated support structure (Ops Manager + Unit Managers) Strong training, coaching, and development programs Clear operational standards, systems, and KPIs Consistent mentorship and real visibility into multi-unit operations Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles What You'll Be Responsible For Leadership & Team Development Coach, train, and mentor team members to hit performance goals Build an accountable, engaged, high-energy culture Participate in hiring, onboarding, and ongoing coaching Operational Excellence Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns Maintain store standards, compliance, and cleanliness Execute daily workflows and ensure smooth store operations Sales & Customer Experience Drive upselling, engagement, and customer satisfaction Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals) Ensure every customer receives a premium UPS Store experience Business & Performance Management Analyze performance reports and implement improvements Control labor, supplies, inventory, and operational costs Set daily priorities and maintain strong store execution Who Thrives in This Role You may come from: Retail management Hospitality or service leadership Logistics or shipping operations Customer service leadership Assistant manager or manager roles in fast-paced environments Ideal candidates are: Strong communicators Naturally great coaches Confident decision-makers KPI-driven Positive, reliable, and customer-focused What We Offer A structured, supported management environment A high-performing, well-resourced network Clear career path & opportunities for advancement Training, coaching, and ongoing development Competitive pay based on experience Ready to Lead With Us? If you're a strong leader with operational discipline and you want to grow within a multi-unit environment, we'd love to connect. Apply today or message us to learn more.

Abbode Store Manager - Job Description We're looking for an experienced, organized, and proactive Store Manager to lead day-to-day operations at our Nolita storefront. This is a hands-on role at a fast-growing startup, and you'll be at the center of shaping how our store looks, feels, and runs. This is a foundational role with room to grow. You'll help define and improve how the store operates-from inventory systems to customer experience to in-store events. You'll Be Responsible For: The success of the store defined by the customer experience and business goals Leading and managing store staff with clarity and care Shaping how the store looks and how processes work for the best customer experience Managing inventory, restocks, and backstock organization Planning and executing in-store events Maintaining store cleanliness, merchandising, and visual standards Communicating regularly with the management about updates, needs, and improvements Actively identifying and solving problems before they become issues Who You Are: Organized and detail-oriented A natural planner who thrives on checklists, systems, and structure Proactive, flexible, and self-starting-you don't wait to be asked Excited to build and improve processes as we grow Comfortable with change and willing to adapt as the business evolves Bonus if You Have Experience With: Shopify or similar retail platforms Working in a creative, product-based business Managing teams in a customer-facing role Must be available to work in person 5 days per week at our Nolita store. Pay is $55-72K / year based on experience.

Compensation: $65,000-$80,000 OTE (Base Salary + Commission) Applicants must have proven diamond jewelry & engagement ring sales experience, including face-to-face engagement ring consultations. We are seeking an experienced diamond-jewelry professional to lead our 5th Avenue New York showroom and overses our LA showroom as Genral Manager US Showrooms . This role suits someone with strong luxury sales experience, a passion for fine jewelry, and the ability to manage and grow a high-performing team in a fast-paced bespoke diamond environment. Rêve Diamonds is a London, NYC and LA-based bespoke diamond jewelry company specialising in engagement rings, wedding rings, eternity rings, tennis bracelets, necklaces and more. KEY RESPONSIBILITIES Sales & Client Experience Act as a brand ambassador, delivering exceptional client service and showroom performance. Develop deep product and brand knowledge and present it confidently to clients. Manage enquiries via email, phone and LiveChat. Conduct in-person consultations in the NYC showroom and virtual consultations when needed. Assist clients through our bespoke design service, preparing quotations and selecting diamonds/gemstones. Liaise with our CAD and workshop teams on bespoke projects. Oversee after-care follow-ups and request client reviews. Ensure the showroom and jewelry displays are always perfectly presented. Business Development Achieve individual and showroom sales targets. Grow and enrich the client database. Use the CRM daily to manage prospects, tasks and opportunities. Lead client-acquisition efforts both inside and outside the showroom. Ensure accurate and complete database management for future CRM activities. Management Lead, coach and motivate the showroom team. Provide weekly objectives, feedback and performance guidance. Recruit, train and evaluate team members. Oversee scheduling, administration and showroom operations. Monitor competitors and identify opportunities for growth. Represent the company at meetings, events, networking and industry functions. Ensure all reporting and analytical tasks are accurate and submitted on time. Maintain flexibility to support the showroom outside regular hours when needed. What We're Looking For Proven luxury diamond jewelry sales experience. Passion for fine jewelry, diamonds and gemstones. Strong ability to build trust and relationships with clients. Consistent history of meeting/exceeding sales targets. Excellent verbal and written communication. High level of professionalism and customer-service standards. Strong administration, organisation and time-management skills. Ability to handle pressure, multitask and work to deadlines. Tech-savvy and adaptable, with working knowledge of Google Docs and HubSpot CRM. Well-presented, security-aware, and able to work independently as well as part of a team. Experience & Skills Minimum 1 year luxury retail or diamond jewelry sales experience. Strong ability to drive sales and manage client relationships. Ability to work varied shifts including evenings and Saturdays. Ability to travel locally and occasionally nationally. Team-leadership, coaching and development skills. Strong communication skills and excellent attention to detail. Fluent English required; additional languages an asset. Must be authorized to work in the U.S. Preferred College/university degree. GIA coursework or Graduate Gemologist qualification.