Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a senior manager, becoming a senior service manager takes usually requires 6-8 years. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $118,906 average annual salary of a senior manager.
The top three skills for a senior manager include analytics, project management and portfolio. The most important skills for a senior service manager are project management, client relationships, and business development.
| Senior Manager | Senior Service Manager | |
| Yearly salary | $118,906 | $129,065 |
| Hourly rate | $57.17 | $62.05 |
| Growth rate | 6% | 16% |
| Number of jobs | 372,801 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 68% |
| Average age | 44 | 47 |
| Years of experience | 6 | 8 |
A senior manager is responsible for directing the overall efficiency of business operations. Senior managers monitor the performance of the staff, improve operational strategies, identify business opportunities, allocate budgets and resources, present reports to senior management, set goals to drive results on increasing the company's revenues and profitability. Senior managers must coordinate with various operations departments to maintain good feedback for the company, meeting client's expectations, and delivering the best results. They should have excellent communication and leadership skills to handle team members, as well as managing their needs and concerns.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Senior managers and senior service managers have different pay scales, as shown below.
| Senior Manager | Senior Service Manager | |
| Average salary | $118,906 | $129,065 |
| Salary range | Between $86,000 And $163,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Cornerstone Research | NVIDIA |
| Best paying industry | Professional | Professional |
There are a few differences between a senior manager and a senior service manager in terms of educational background:
| Senior Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Carnegie Mellon University |
Here are the differences between senior managers' and senior service managers' demographics:
| Senior Manager | Senior Service Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 67.5% Female, 32.5% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 11% |