Senior manager jobs in Johnson City, TN - 259 jobs
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Operations Manager
Electro-Mechanical 4.5
Senior manager job in Bristol, VA
Electro-Mechanical - Federal Pacific- Switchgear Facility is searching for a high-energy and results-oriented Operations Manager to manage our continued drive toward world-class manufacturing. The ideal candidate will be a seasoned professional with a proven track record of success in developing and executing process improvement, leadership development and plant management. As a member of the leadership team, you will be responsible for overseeing all aspects of the facility's production, growth and operational excellence as well as helping ensure alignment with the company's overall objectives.
Responsibilities:
As the Operations Manager, the candidate will ensure the business runs efficiently by overseeing daily production, optimizing workflows and managing staff and resources while ensuring safety, quality and ISO compliance.
This position will be key to ensuring a safe, compliant manufacturing operation with Zero tolerance for preventable accidents.
The candidate will oversee the facility's management team, ensure cross-departmental coordination and maintain performance tracking via established KPIs. The candidate will also oversee Operational Excellence in association with the corporate OpEx team and manage Lean activities, 6-sigma development, process automation and manufacturing readiness activities.
Continue to drive a culture of performance and growth while fostering a positive workplace through a diligence to safety, strong communication and employee engagement.
Develop and coach supervisors and team leads to build sustainable operational capability.
Financial oversight- Support development and execution of annual operating plans and department budgets as well as lead capital strategy & planning, product cost reduction and business process management to achieve world-class operational performance.
Coordinate, lead and execute improvement projects and initiatives in order to achieve business needs and objectives. Focus on waste elimination and bottleneck identification via a culture of teamwork and individual engagement.
The individual will need to effectively communicate throughout the organization and collaborate with all levels of personnel to achieve target performance and share best practices within the organization.
Qualifications:
BS or BA in Operations Management, Business Administration, Management, Engineering, or other related field is desired
Minimum 10 years of manufacturing experience with front-line supervision a plus
Advanced interpersonal and supervisory skills
Self-directed and results driven with strong leadership skills
6-Sigma certification or verifiable project experience
Significant experience with EH&S in a manufacturing environment
Strong Strategic thinking and problem-solving skills required.
Why Join Us:
Opportunity to lead a high-caliber team and make a significant impact on a growing company
Work in a fast-paced and dynamic environment
Competitive salary and benefits
Be part of a company that is committed to innovation and excellence.
About Us:
Headquartered in Bristol, Virginia, Electro-Mechanical is one of America's largest privately held, manufacturers of electrical apparatus. Acquired in 2024 by Oaktree Capital Management, EMC is a platform business positioned for significant growth both organically and through acquisition. Our family of companies includes Line Power, Federal Pacific and Mirus International. These companies are recognized throughout North America and around the world for the supply of high-quality power distribution components used in the Utility, Data Center and Renewable Energy markets.
Travel
Minimal travel required (primarily vendor-related or training).
EMC expects that every team member will be guided by EMC's Guiding Principles.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
$65k-110k yearly est. 4d ago
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Sr. Manager of Engagement
Wine To Water
Senior manager job in Boone, NC
Sr. Manager of Engagement
Travel: Frequent domestic and some international travel
Reports To: Director of Development
Classification: Full-time, Salaried-Exempt
Supervises: Event and community engagement team members
About Wine To Water
Wine To Water (WTW) is a global nonprofit dedicated to supporting life and dignity for all through the power of clean water. Our mission is to transform communities through sustainable water solutions while connecting people across the world in the shared pursuit of clean water access, health, and hope. We believe that everyone has a role to play in this work-whether on the ground or across the globe.
OUR MISSION: Wine To Water (WTW) is committed to supporting the life and dignity of all through the power of clean water.
CORE VALUES: Integrity, Excellence, Courageous Communication, Extreme Ownership, and Entrepreneurship
Position Summary
The Sr. Manager of Engagement is a key member of the Development Team, overseeing the implementation of all engagement activities for the organization. This position will work closely with the Director of Development to create engagement strategies and processes spanning events (Filter Builds, conferences, and donor events), US and global volunteer programming, student programs, athletic activities, and other community engagement-focused initiatives. The Sr. Manager of Engagement and his/her team will collaborate closely with the other members of the Development Department to ensure WTW donors and supporters are heard, seen, and feel valued. This position includes revenue generation goals and externally-facing responsibilities.
Key Responsibilities
Team Leadership & Strategy
Lead and develop a high-performing team rooted in a culture of collaboration, agility, and a solution-focused approach.
In line with organizational vision and departmental objectives, set SMART goals for the team, maintain regular touchpoints to assess progress, and uphold accountability standards related to performance and budget. Track and report results to assess impact.
Keep abreast of fundraising, Environmental, Social, and Governance (ESG), Corporate Social Responsibility (CSR), social impact, and/or sustainability trends and work closely with supervisor and colleagues across the organization to develop and inform new strategies or initiatives for strengthening and deepening relationships with donors and supporters.
Revenue Generation
Cultivate and steward key donor or supporter relationships as assigned, ensuring personalized engagement and strong impact communication.
Guide and manage team members in achieving revenue goals and strengthening donor pipelines (e.g. universities, global trips, athletics, faith-based organizations, etc.).
Uphold fundraising best practices by collecting and regularly updating Salesforce with relevant information.
Program Implementation & Execution
Guide team members to serve as the logistical arm for WTW engagement opportunities, working closely with the relationship managers and Operations Team to ensure a seamless and pleasant experience for donors.
Design and implement agile systems and processes that enhance efficiency, ensure quality control, and enable growth.
Cross-train relevant team members on a variety of tasks to safeguard any lapse in coverage.
Represent the organization at meetings or events, as needed.
Qualifications
Required:
5+ years of leadership experience in fundraising or strategic partnerships, ideally within a nonprofit organization or social enterprise.
Extensive experience leading a cross-functional team in a dynamic environment.
Strong communication and interpersonal skills, especially as it relates to presenting to large groups.
Strategic mindset and ability to simplify complex logistics.
Passion for Wine To Water's mission and a demonstrated commitment to community-led impact.
Preferred:
Program development, customer service, and volunteer management experience.
Experience living or working abroad, especially in Low or Middle-Income countries.
Well-versed in Salesforce, Canva, and Google Suite.
In the course of performing this position, the employee should be able to, with or without reasonable accommodation:
Sufficient physical ability to work in an office setting and operate office equipment; the employee is regularly required to bend, stoop, kneel, and at times may be required to lift 25+ pounds and can be exposed to indoor, outdoor temperatures and various living situations. Must be able to operate motorized vehicles with a valid license.
Must be able to operate motorized vehicles with a valid license.
Required domestic and international travel documentation and vaccinations for entry into foreign countries may be necessary to perform this role.
This role may be in high-risk zones and will require documentation and medical clearance by various governments to enter disaster areas with significant public health risks.
Adhere to WTW safety action plan and procedures.
Use computers, keyboards, phones, and other office equipment effectively to perform job duties.
Communicate effectively verbally and in writing with colleagues, clients, and other stakeholders in person, on the phone, via video conference software, and via chat and email.
Read and understand written documents, emails, reports, and instructions relevant to job responsibilities.
Sit for prolonged periods looking at computer screens reading and interpreting data and creating/modifying financial information and other data.
Organize tasks, manage time efficiently, and prioritize workload to meet deadlines.
Move within the office environment and adjust to different workstations, along with the ability to maintain proper ergonomic posture while performing tasks.
Attend meetings, events, or conferences, which might involve some travel and extended periods of standing or sitting.
Maintain proper ergonomic posture while working to prevent strain or discomfort, including adjusting seating, using proper keyboard and mouse ergonomics, and arranging workspaces for comfort.
Equal Opportunity Employer
Wine To Water is an equal opportunity employer.
$94k-130k yearly est. Auto-Apply 12d ago
Capacity Planning Manager
Tate Access Floors Inc. 4.7
Senior manager job in Saint Paul, VA
Job Description
Job Type: Full-time
Duration of role: Permanent
1
Reporting to: Vice President of Operations - Tate Americas
At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $420m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner.
Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate's world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact.
We are excited by potentially welcoming you as part of our team as we continue to grow on a worldwide scale.
About the Role
The Divisional Capacity Planning Manager will be responsible for overseeing resource allocation and strategic planning to ensure the Tate Americas organization meets production demands efficiently and effectively. The role ensures efficient planning and execution of production schedules, inventory management, and supply chain processes to meet customer demands and company targets. The manager will work closely with cross-functional teams, including production, sales, and customer service, to ensure the timely and cost-effective delivery of goods.
What You'll Do
Capacity Planning, Scheduling, and Forecasting:
Develop and maintain master production schedules based on sales forecasts, customer demands, and inventory levels across multiple manufacturing sites.
Work with production and planning teams to adjust schedules as necessary, ensuring timely fulfillment of orders.
Optimize scheduling processes for maximum efficiency and minimum downtime.
Balance workloads and capacity across different divisions to meet production targets and deadlines.
Oversee and define the organization's operating limits and capacities, ensuring alignment with production schedules and inventory demands.
Develop forecasts and strategic plans to meet future capacity requirements, analyzing historical data to predict trends
Develop and lead a divisional S&OP process including key stakeholders in project management, logistics, procurement, operations, and finance.
Team Leadership & Development:
Provide subject matter expertise and mentorship to the planning and scheduling teams at the manufacturing sites
Provide training and support to ensure continuous improvement in scheduling and planning processes.
Foster a collaborative and results-driven team environment.
Process Improvement & Reporting:
Identify areas for process improvements in scheduling and management of the ERP system's work order processes across all plants
Develop best practices for planning and scheduling across the division
Implement and monitor key performance indicators (KPIs) for scheduling accuracy and delivery performance
Maintain reports, dashboards, and models for capacity tracking, conducting regular stakeholder review meetings on capacity status
Utilize data-driven analysis to make recommendations for optimizing operations.
Additional Expectation
Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy.
Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands.
Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System.
Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service.
What You'll Bring
Education:
Bachelor's degree in supply chain management, Operations Management, Business Administration, or a related field. Master's degree or MBA is a plus.
Experience:
Minimum 5-7 years of relevant experience in scheduling, capacity planning, supply chain, or operations management, preferably within a manufacturing or industrial setting.
Skills & Competencies:
Strong knowledge of scheduling software and supply chain management tools (e.g., SAP, Oracle, JDA). Knowledge of Infor XA preferred.
Excellent leadership and team management skills.
Strong problem-solving abilities with a focus on data analysis and continuous improvement.
Effective communication and interpersonal skills, with the ability to work across departments.
Ability to manage multiple priorities and make quick decisions under pressure.
Preferred Qualifications:
Experience with Lean, Six Sigma, or other continuous improvement methodologies.
Knowledge of transportation regulations and international logistics.
Experience managing third-party logistics (3PL) providers.
Work Environment:
This is a full-time position with a combination of office work and frequent interaction with warehouse and logistics operations. Travel will be required to various divisional sites, supplier locations, or customer facilities.
What You'll Get
Pay range: $120,000 USD to $140,000 USD. This role is eligible for a discretionary bonus.
Career Scope and Advancement:
As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally.
World of Wellness
Philosophy: We empower you to take charge of your health and well-being. You'll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a “Health Advocate.” We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness.
Corporate Social Responsibility:
Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world.
Skills Development:
Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted - allowing you to be more versatile and develop a broader skill set.
Mentorship and development:
At Tate, we don't believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future.
Culture:
We have a great team culture, highly collaborative, supportive, and social. Together we innovate, collaborate, take ownership, and strive for excellence.
Stay connected with us on
LinkedIn
for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions.
Tate Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. We are committed to providing reasonable accommodations to qualified individuals with disabilities. Employment may be contingent upon completion of post-offer requirements in accordance with applicable law.
$120k-140k yearly 4d ago
Senior Community Service Employment
Mountain Empire Older Citizens Inc. 4.0
Senior manager job in Big Stone Gap, VA
The MEOC Title V Senior Community Service Employment Program provides assistance to low-income older workers WHO ARE 55 OR OLDER and looking for a job. MEOC places individuals in training locations in Lee, Wise and Scott Counties and Norton City.
No "barrier crime" convictions (See § 32.1-126.01 and § 32.1-162.9:1 and §63.2‐1719 of the Code of Virginia for a complete list).
MEOC is a Drug Free Workplace and ongoing compliance with the Drug and Alcohol Testing Program is mandatory. All employees are subject to Pre-Employment and Reasonable Suspicion testing. Some departments / duties also require Random and Post Accident testing. MEOC has a zero tolerance Drug and Alcohol Policy.
Please contact either Kristen Rutherford or Heather White for additional information. To make an appointment for eligibility determination, call: ************** (local) or ************ (toll free), or complete the online application here.
$77k-107k yearly est. Auto-Apply 60d+ ago
Director of Enrollment Analytics & CRM Solutions
Appalachian State University 3.9
Senior manager job in Boone, NC
Essential Duties And Responsibilities The goal of Enrollment Management is to provide leadership for App State to achieve optimal outcomes for university access, recruitment, retention, and graduation. The division strategically plans and implements tactics to ensure that talented students continue to choose to enroll at App State and that those who enroll achieve success as measured by their timely graduation and achievement of their collegiate goals. The Director of Enrollment Analytics & CRM Solutions is a twelve-month EHRA exempt position that leads the innovation, development, improvement, and long-term development of the analytics and CRM solutions used in all facets of Enrollment Management. The Director is responsible for leading the development and maintenance of CRM solutions and associated workflows and serves as the liaison between end users and the CRM vendor. This position analyzes key performance indicators (KPIs) to measure the success and ROI of recruitment and selection initiatives toward meeting overall new student enrollment goals. The Director of Enrollment Analytics & CRM Solutions maintains and develops necessary enrollment admissions reports, projects upcoming reporting needs, and establishes effective data strategies and standards in all associated prospect datasets for the purpose of communicating to internal and external clients. The Director leads and organizes training sessions in the effective and creative uses of the CRM both inside and outside of Enrollment Management and delegates permissions and roles in the use of the CRM as necessary. This position promotes positive teamwork and customer relationships by equipping each team member with the necessary tools and information required to achieve enrollment goals. Responsibilities of the position include but are not limited to the following: Understands the enrollment goals of Appalachian State and is able to help others understand how analytics and CRM lead to enrollment success. Leads multiple team efforts with the ability to assess the skills and strengths of individuals to optimize outcomes. Has an in-depth understanding of organizational relationships (formal and informal) as well as a vested interest in optimizing these relationships. Develops and manages expedient and effective prospect and application processing methods utilizing all the functionality of the CRM (both delivered and custom) and available integrations with the SIS and other technology systems. Implement innovations that improve the efficiency and/or abilities of recruitment and processing functions. Establish upload procedures as well as data practices, including the reconciliation of duplicate records, for the CRM and all prospective student information to the CRM ; manages the upload of all prospective student information into the CRM . Regularly train appropriate constituents on the use of CRM reporting and queries to ensure high levels of self-sufficiency. Develop and maintain new student enrollment projections by routinely analyzing data to inform adjustments of recruitment strategies and integrated marketing plans. Understand potential new student markets by utilizing historical enrollment patterns at Appalachian State as well as prospective student research. Develop solutions to day-to-day technical problems to include maintenance, modification, or development of complex inter-related applications/solutions. Works positively in a highly team-oriented leadership structure so that healthy work relationships are fostered.
Minimum Qualifications
Bachelor's degree or equivalent experience Advanced understanding of the undergraduate and graduate admissions funnel and the fundamentals of student recruitment Effective communication skills in person and in writing Ability to perform work that is highly technical and an understanding of relational databases Must have a team mentality and be able to operate effectively in an ever-changing environment Ability to keep confidences and maintain highest levels of compliance with university, state and federal rules and laws Experience leveraging CRM to achieve enrollment successes
Preferred Qualifications
N/A
$98k-123k yearly est. 60d+ ago
Family Justice Center Manager
City of Johnson City 3.6
Senior manager job in Johnson City, TN
The City of Johnson City, Tennessee is accepting online applications for a Family Justice Center Manager in the Police Department. The employee performs complex management duties overseeing the administration of the Family Justice Center (FJC) and coordinating state and federal grant funding to support multiple projects and programs serving Johnson City and Washington County. Services will be provided focusing on trauma-informed care, victim choice, and social services mentality vs. law enforcement.
This position involves professional-level responsibility for coordinating, and managing the co-location of a multidisciplinary team of professionals working collaboratively within a single facility to deliver coordinated services to victims of family violence. At a minimum, services must address domestic violence, and may also include sexual assault, child abuse, human trafficking, and elder abuse. The program operates in accordance with the best-practice model established by the Tennessee Office of Criminal Justice Programs (OCJP).
The position oversees the day-to-day operations of the center, including the supervision of staff and interns, and is responsible for the effective implementation and administration of grant funding. Duties include oversight of both direct service delivery and subcontracted providers. The position ensures full compliance with all grant requirements by accurately documenting, completing, and submitting required activities and reports in accordance with OCJP guidelines and established timelines.
Essential Functions of Position:
Responsible for coordinating, and managing the co-location of a multidisciplinary team of professionals working collaboratively within a single facility to deliver coordinated services to victims of family violence;
Attends relevant training and ensures staff participate in ongoing training focused on trauma-informed care, victim choice, and social services;
Participate in community meetings, webinars and/or facilitating community forums for the purpose of promoting and educating the community on the concept and benefits of the Family Justice Center;
Ensures the Family Justice Center maintains strong knowledge of, and develops collaborative relationships with, community agencies to support victims;
Obtain technical assistance from the OCJP designated statewide technical assistance provider;
Conduct assessments of the community's domestic violence problem as well as the services available to address the problem;
Coordinate and conduct meetings and trainings with relevant partners, local agencies and stakeholders;
Builds and maintains positive working relationships with staff; fosters teamwork, demonstrates a high level of cooperation, and handles challenging situations with tact and professionalism;
Develop a strategic plan that includes sustainability;
Conduct survivor focus groups and incorporating the information in the planning for the FJC;
Prepare and submit quarterly reports that reflect established service metrics;
Attend local community forums;
Participate in on-site tour(s) conducted at FJCs;
Participate in meetings hosted by OCJP and/or the Statewide TA Coordinator;
Consults with designated Johnson City Police Department and City of Johnson City officials to review operations/activities, review/resolve problems, receive advice/direction, and provide recommendations;
Responsible for preparing and completing various forms, reports, correspondence, budget documents, meeting notices, meeting minutes, or other documents
Required Knowledge, Skills and Abilities: This position requires comprehensive knowledge of victim services, demonstrated supervisory experience, and proficiency in budget management, including maintaining accurate financial records. The successful candidate must have experience working collaboratively within multi-disciplinary teams. Excellent written and verbal communication skills, along with strong public relations abilities, are essential. The ability to build coalitions and achieve consensus among diverse groups, personalities, and perspectives is required. Strong leadership skills are necessary, with a proven record of effective project management. Grant writing and grant reporting experience is preferred.
Acceptable Experience and Training: Bachelor's degree in Social Services Criminal Justice, Counseling or closely related fields. Must have at least 3 (three) years of direct experience in the field of mental health, domestic violence, women's, children's and/or elder services, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Supervision experience is also strongly preferred. Pre-employment physical, drug screening and background check required.
EEO
$48k-63k yearly est. 10d ago
Service Manager - Hyundai of Bristol
Friendship Auto
Senior manager job in Bristol, TN
JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting! Come develop your career with an award-winning, customer focused automotive group.
We're looking for a SERVICE MANAGER to join our team at FRIENDSHIP HYUNDAI of BRISTOL!
Our ideal candidates are reliable, self-motivated and enjoy working with people!
What You'll Do:
* Hire, effectively train, and supervise all service department personnel
* Enforce safety requirements
* Work closely with the Fixed Operations Director
* Create and exceed objectives for the department, to include an annual operating budget and marketing plan
* Maintain high Customer Service Index rating by handling customer complaints immediately and appropriately
* Match customer requirements and concerns to various service options
* Ensure the customer remains informed and updated throughout the service process
* Maintain customer follow up system to encourage repeat and referral business
* Comply with the federal, state, and local regulations for the department
* Continue education of new products, features, and accessories
* Demonstrate positive attitude consistent with Friendship culture
What You'll Bring:
* 3-years related automotive dealership experience
* Flexibility in a fast-paced environment
* A focus on providing excellent customer service
* The desire to build and support a top performing team
* Excellent communication and relationship building skills
* An ability to work well in process-driven environments
* Organized and detail oriented mindset
Compensation and Benefits:
* Your compensation will be driven through an aggressive commission structure and will also offer guaranteed income.
* Your benefits package will include medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.
Please note that only well qualified candidates will be contacted for further consideration.
$51k-85k yearly est. 37d ago
Sr. Project Manager
Ntara
Senior manager job in Johnson City, TN
Sr. Project Manager
Location: Full-time remote (United States)
Reports to: VP, Operations and PMO
Ntara is a leading PXM (product experience management) consultancy that helps manufacturers and brands modernize their digital ecosystems. With deep expertise in PIM, DAM, and ecommerce strategy, we empower brands and product-focused companies to deliver consistent, trustworthy product experiences across digital channels by simplifying systems, centralizing data, and implementing solutions that drive growth and value.
Why join Ntara?
Our work spans consulting, technology, and process optimization, giving you the chance to tackle complex challenges that truly impact our clients' businesses. If you thrive in a collaborative environment, love solving problems, and want to make a measurable difference, Ntara might be the place for you.
Position summary:
The Senior Project Manager owns the delivery and governance of client engagements across projects, agile sprints, time & materials, and retained services. They manage day-to-day execution while ensuring alignment with client goals, contracts, and delivery standards.
They lead cross-functional teams and third-party partners, oversee plans, milestones, priorities, risks, and budgets, and drive clear task creation and delegation. The Senior PM will serve as the primary client contact, providing consistent status reporting, proactive communication, and seamless coordination between clients and Ntara's production teams to ensure successful outcomes.
Key responsibilities:
Client Acquisition & Growth
Partner with Account Directors on existing client acquisition efforts, including estimating projects and timelines for upcoming work using standard quoting tools
Contribute to pre-sales strategy, scoping discussions, and forecasting future client opportunities
Travel with Account Directors to strengthen executive relationships and support business development efforts
Client Centricity
Serve as a trusted advisor, managing client expectations related to scope, timelines, budget, and delivery outcomes
Proactively manage engagements by identifying risks, dependencies, and scope or budget concerns before they impact delivery
Lead client meetings (virtual and in-person) to drive objectives, alignment, and long-term relationships
Produce executive-ready status and sprint reports, including hours usage, progress, risks, and next steps, in partnership with Account Directors
Lead client retrospectives and translate feedback into actionable improvements for delivery teams
Communication & Stakeholder Management
Ensure project requirements, priorities, and success criteria are clearly understood across all stakeholders
Act as a hub between clients, Account Directors, production teams, and third-party partners
Manage approvals and ensure clients understand delivered work in the context of scope, objectives, and documentation
Capture, structure, and communicate client feedback to guide iterations and ensure clarity for delivery teams
Proactively follow up on delayed client feedback and communicate impacts to timeline, scope, and budget
Monitor deadlines and escalate risks to Account Directors and PMO when delivery or financial health is at risk
Facilitate regular internal check-ins to maintain alignment across concurrent engagements
Delivery Leadership
Own end-to-end delivery of contracts, ensuring work is completed on time, within scope, and on budget
Lead project planning efforts, including timelines, resource allocation, and delivery plans
Oversee task and issue management to ensure adherence to SOWs and contractual obligations
Negotiate priorities and deadlines with Account Directors, clients, and production teams
Monitor work for quality, completeness, and alignment to scope, budget, and timeline
Lead client kickoffs, status meetings, and delivery governance across all contract types
Ensure production teams have clear requirements, accurate estimates, assets, and timelines to execute effectively
Collaborate with peer Project Managers to balance priorities and optimize shared resource utilization
Identify, escalate, and resolve delivery, resource, or performance issues impacting KPIs
Ensure appropriate resourcing (internal and external) to meet contract needs
Enforce quality assurance, brand standards, and internal review processes prior to client delivery
Review interim deliverables to increase likelihood of client approval and contractual compliance
Manage backlog health for retainers and agile engagements, maintaining 1-2 months of actionable work
Escalate backlog gaps, blockers, or client-side delays to Account Directors
Ensure proper project closeout, documentation, and archival for future access
Revenue & Financial ManagementManage billing milestones and ensure accurate revenue forecasting
Initiate and coordinate client billings with Finance
Secure approvals for scope changes, cost overruns, and contract amendments
Strategy & Continuous Improvement
Define and execute project strategies that achieve client outcomes within scope, budget, and timeline
Consult with senior leadership on delivery strategy, risks, escalations, and operational improvements
Identify opportunities for future client work and support account growth planning
Contribute insights, learnings, and best practices to continuously evolve Ntara's Project Management discipline
Skills + experience:
Bachelor's degree in Business, Marketing, Digital Media, Communications, Project Management, or related field preferred; equivalent professional experience considered
6+ years of progressive project management experience, including leadership of complex, cross-functional engagements
Demonstrated success delivering large-scale projects ($1M+ budgets) from initiation through closeout
Strong working knowledge of web technologies and platforms (e.g., HTML, CSS, ASP.NET, C#, and related frameworks) to effectively partner with technical teams
Proven ability to make sound, independent decisions with a strategic, client-centric mindset
Advanced project management certifications (PMP, PMI-ACP, SAFe, or equivalent) are a plus
Excellent leadership, communication, and stakeholder management skills, with experience influencing at all levels of an organization
Extensive experience with project management and collaboration tools, including task management, sprint planning, and bug tracking systems
Prior client services or project management experience in a digital, creative, or agency consulting environment, with responsibility for multiple concurrent engagements
Team culture + values:
Empathy: We seek to understand.
Clarity: We cut through the noise.
Ownership: We own outcomes.
Ambition: We push boundaries with purpose.
Integrity: We do what's right, even when it's hard.
Teamwork: We face everything as one team.
Perks + benefits:
This is a 100% remote, U.S.-based role. While the position is remote‑first, there may be occasional travel for key client meetings, project workshops, or team gatherings. These instances are limited and scheduled with plenty of notice. Working schedule in EST is preferred.
Competitive salary
Collaborative, growth-oriented culture
401K with matching contributions
Top-notch employee healthcare options
Paid vacation days, holidays, and personal days
Opportunity to make a measurable impact
Great Place to Work Certified™ Company
Ntara celebrates diversity and is committed to cultivating an inclusive workplace where employees feel valued, respected, and engaged. We foster a culture where inclusivity supports innovation, strengthens connections, and reinforces a strong sense of “One Team.” We strive to reflect the diverse experiences, perspectives, and voices of our employees, customers, and the communities we serve.
$83k-113k yearly est. 5d ago
General Manager
First Watch Restaurants 4.3
Senior manager job in Johnson City, TN
First Watch - Your Daytime Cafe! First Watch is the fastest growing Breakfast, Brunch, and Lunch concept in the country with over 400 units and is looking for restaurant managers. Capstone Concepts has 11 franchised locations in Tennessee and Asheville, North Carolina. Do you love mornings, the smell of bacon, and most importantly an innate passion for serving others? Then we could be your new family!
A few of the perks? Not just the coffee but also home by sundown, No Night Shifts EVER and many growth opportunities. As we grow, you grow! We love to promote from within and we offer extremely competitive benefits to our salary and hourly team members.
We are looking for General Managers, Assistant General Managers, and Café Managers for all locations. Details regarding training will be discussed in interview.
CURRENT LOCATIONS:
Knoxville / Johnson City, TN = 6
Chattanooga, TN = 3
Asheville, NC = 2
FUTURE LOCATIONS:
Oak Ridge, TN (Early 2025)
Capstone Concepts-Franchises of First Watch
#capstoneconcepts
The General Manager's primary purpose is to develop restaurant management and hourly staff to build and increase sales over the previous year and improve profitability, while ensuring employee and guest satisfaction, without compromising the integrity or culture of the concept. The General Manager is responsible for the success of the operation within their control.
ESSENTIAL DUTIES:
* The General Manager is responsible for supporting the mission, vision, and values of First Watch Restaurants through all they do in their role every day.
* Develop and maintain a culture of accountability, integrity, service and trust where team members understand their roles and customers are priority.
* Develop a management team for future growth. Always be conscious and aware of talent and opportunities to "grow your employees."
* Provide management coverage and direct supervision of operations in an individual restaurant.
* Exercise basic shift-to-shift financial control to meet the restaurant sales, revenue, and profitability goals.
* Meet or exceed period budget and profitability goals.
* Provide hands-on leadership when working in unit. Work all positions and provide team feedback daily.
* Provide efficient and professional service to meet or exceed customer expectations.
* Respond to customer feedback and handle customer concerns/needs.
* Ensure all policies, procedures, and training for team members are being followed.
* Participate in certification of team members.
* Develop Black Hat and Black Apron team members.
* Set standards so the restaurant maintains the highest level of cleanliness.
* Participate in bi-we
$40k-53k yearly est. Auto-Apply 10d ago
General Manager
Trident Holdings 3.8
Senior manager job in Elizabethton, TN
Job Description
Starting Salary depends on location and geography, more wage information is provided during the interview process.
What makes a Trident Holdings Captain D's a great place to work?
It's our people. We understand that our employees are our greatest asset.
We are committed to developing and empowering our people, providing a stable, safe and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.
As General Manager, you will be responsible for all aspects of your restaurant's operation. GMs are accountable for strategic planning, driving sales, staffing, controlling costs, achieving operations standards, leading teams and developing future leaders.
Here's what we have to offer you:
• Competitive Salary
• Vacation
• Bonus opportunities
• Meal benefits
• Benefit plans include medical, dental and vision for all eligible employees
• Professional development and growth opportunities
Here are the qualities we are looking for in our General Manager:
• You have at least 2+ years of leadership experience in the restaurant, hospitality or retail industries with proven success managing financial results
• Experience working in a hands-on, fast paced, high volume environment
• Commitment to quality food and exceptional guest service
• Ability to mentor and train team members
• Strong communication skills with the ability to resolve conflict and provide direction
• Involvement/understanding of managing inventory, labor costs, and overall control of financials
• Drive and determination -- think PASSION
• Desire for personal and professional growth
Requirements:
• Must be a minimum of 18 years of age.
• Completion of a Background Check and Valid Driver's License.
Physical / Mental Requirements:
• Continuously utilizes speech, hearing, near vision, eye/hand coordination, color definition, and manual/bi-manual dexterity.
• Frequently stands, walks, reaches above shoulders, bends, lifts and/or carries up to 50 pounds and works closely with others.
• Ability to perform repetitive movements over long periods of time.
• Occasionally utilizes sense of taste and smell, and far vision. Works around chemicals and cleaners; walks on uneven surfaces; may require utilization of a step stool/ladder; lifts and/or carries up to 50 pounds.
Work Conditions / Hours:
• Minimum of 50 hours weekly.
• Days and hours may vary according to business necessity, including weekends, evenings and/or holidays.
• Standard restaurant working conditions.
• May be exposed to extreme conditions common in a restaurant environment, such as extreme heat or cold from equipment or weather.
Are you a Superstar?
Get on our D's Roadmap, get promoted!
This doesn't have to be just a job; we offer career opportunities; the sky is the limit!
We promote from within and are looking for the next generation of leaders to apply today.
We are looking forward to adding you as the newest member of our family.
Trident Holdings is an Equal Opportunity Employer that values a diverse workforce.
$42k-71k yearly est. Auto-Apply 60d+ ago
Service Manager
Mobile Communications America 4.4
Senior manager job in Lebanon, VA
**Service Manager - Voice (MSS Division)** **Travel:** ~25% (Company vehicle provided) **ABOUT MCA** Mobile Communications America (MCA) is your trusted advisor for wireless communications, data, and security solutions. We help organizations enhance safety, security, and efficiency through innovative technology and exceptional service. With over 65,000 customers nationwide and partnerships with leading manufacturers, MCA is the largest Motorola partner in the U.S.
**POSITION OVERVIEW:**
MCA is seeking an experienced **Service Manager** to support our fast- **growing Voice (MSS) division** . In this role, you will manage service operations **across four MCA locations in Southwest Virginia and neighboring areas of West Virginia** , ensuring outstanding customer service, streamlined processes, and accurate performance tracking.
We're looking for a proven leader who thrives on driving operational excellence, mentoring teams, and delivering exceptional customer experiences.
**WHAT YOU WILL BE DOING:**
+ **Service Operations Management:** Oversee the daily operations of the service department to ensure efficient and effective handling of service requests, meeting established KPIs and SLAs.
+ **Team Leadership:** Lead, train, and mentor a team of service technicians and support staff, fostering a culture of continuous improvement and professional development.
+ **Customer Relations:** Serves as the main point of contact for customers. Build and maintain strong relationships with clients, addressing their needs to enhance customer satisfaction.
+ **Troubleshooting and Problem Resolution:** Handle escalated service issues and work to resolve them promptly.
+ **Performance Monitoring:** Monitor service performance metrics and prepare basic reports to track trends and identify areas for improvement.
+ **Training and Development:** Organize and conduct training sessions to ensure that all team members are knowledgeable about products, services, and best practices.
+ **Collaboration:** Work with other departments, such as sales and technical support, to ensure seamless customer experience.
**WHAT YOU WILL BRING TO THE TEAM:**
+ 3-5 years of experience in service management or a similar role.
+ A bachelor's degree in business administration, management, or a related field is preferred.
+ Strong communication, problem-solving, and team leadership skills.
+ Proficiency in service management software and Microsoft Office Suite.
+ Ability to manage customer relationships and resolve issues in a timely manner.
**WORK LOCATION:**
This is an **onsite position** . Candidates must reside within MCA's Southwest Virginia footprint, with preference for those near **Wytheville, VA** .
**TRAVEL REQUIREMENTS:**
Approximately 25% travel, including occasional overnight stays. A company vehicle will be provided for business use. Valid driver's license required.
**PHYSICAL REQUIREMENTS:**
The physical environment requires the employee to work inside and outside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 30 pounds, and frequently position self to maintain computers or other equipment as needed.
**DIRECT REPORTS:**
Yes - you will lead a team of service professionals.
**WHY MCA?**
We value Service, Growth, Teamwork, and Safety. As a Military Friendly Employer, we proudly employ over 250 veterans. Join MCA and enjoy competitive pay, comprehensive benefits, and a culture that values both hard work and fun.
**Benefits include:**
+ Medical, Dental, Vision
+ 401(k) with company match
+ Paid Time Off & Holiday Pay
+ Education Incentives
+ And more!
**Ready to join a team that puts service first? Apply today and become part of the MCA family!**
_Mobile Communications America, Inc., is proud to be an Equal Opportunity workplace and an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."_
_\#LI-KR1_
$43k-63k yearly est. 39d ago
Senior Project Manager - Aerospace and Defence
Jonathan Lee Recruitment
Senior manager job in Bristol, VA
Job Description
Senior Project Manager - Permanent - Bristol Area Attractive - Aerospace, Marine and Defence
A Senior Project Manager is required within an Advanced Aerospace, Marine and Defence Services Organisation. TheSenior Project Manager will join the senior team and will be involved in the full project life-cycle from assisting with bids for new and continuing work to delivering existing long-term programmes of work. Specifically, the Senior Project Manager role involves the planning, monitoring, and control of allocated projects in the Aerospace and Defence market. Key to this is ensuring that projects are in line with the company's Quality Management System (QMS) and project management procedures within the level of delegated authority.
This Senior Project Manager role would suit a candidate who has previous engineering and current project management experience looking to move into a fast-moving company with a world-wide customer base. This role will be based in their Bristol offices with occasional travel to client's sites as required however as part of their commitment to flexible working, employees are able to combine office work with remote working.
The Senior Project Manager you will be required to:
Reporting to Head of Programmes, manage projects in accordance with procedures.
Participation in the Bid Phase, either supporting the Business Manager.
Potentially leading bids post initial customer contact.
Some preparation of proposals estimates, and initial pricing may be required.
Preparation of all Project Start-up and Initiation Documentation.
Preparation of Project Briefs, Project Management Plans, Project Schedules, and Budgets.
Management of Risk in accordance with company procedures.
Tracking, monitoring progress and management of projects for Time, Cost and Quality.
Preparation of project data including budget updates, estimates, invoicing, and profiling.
Management of project resource demand and participation in Business Unit resource.
Stakeholder communication for both internal/external to customers and suppliers.
Management and control of contract changes with the customer for all allocated projects.
Early and clear reporting, raising/escalation of project issues, risks, and potential problems.
Support the implementation of Best Practice Project Management across the company.
Identify opportunities for improving processes and efficiency regarding projects.
The Senior Project Manager Skills, Qualifications, and Experience:
Degree qualified in an Engineering, Science, Technology, Mathematics, or related discipline.
Recognised Project Management training and qualification (Desirable).
Ability to lead team members in demanding technical environments.
Able to work with a wide experience level from junior engineers to technical consultants.
Financially astute, able to create and manage project budgets to maintain profit margin.
Strong organisational skills and attention to detail.
Confident in prioritisation and managing concurrent work-streams.
Ability to manage own workload and work to deadlines.
Be an effective communicator, both written and verbal.
A proactive and assertive nature with the motivation to succeed.
Proficient in the use of Microsoft Excel, Word, and Power-point.
General experience within defence or aerospace engineering environment.
Experience of project management of engineering technical services provision.
Ideally experience of full life cycle development programmes.
Some line management experience (of at least one other)
** Security Clearance and UK Nationals only for this role due to the nature of systems involved**
Demand for this role will undoubtedly be high, and interviews will be arranged very soon and to be considered, please apply today. If you have any questions about the Senior Project Manager,then contact: Peter Heap at Jonathan Lee Recruitment on or
Your CV will be forw
$86k-118k yearly est. 16d ago
General Manager
VP Management 3.9
Senior manager job in Lebanon, VA
Job Description
VP Management is seeking a highly motivated and experienced individual for the role of General Manager in Lebanon, VA. This is a full time, individual contributor position for overseeing all aspects of our operations in the Lebanon area.
Compensation & Benefits :
This is a full time, salaried position with a competitive compensation package of $50,000.00 to $85,000.00 per year, paid biweekly. The package also includes possible bonus opportunities and benefits such as a health benefit package, paid time off, and an excellent incentive package.
Responsibilities:
Oversee the day to day operations of the company in the Princeton area, including managing staff, budgeting, and setting performance goals.
Requirements: Some hotel management experience required in addition to good professional references.
EEOC Statement :
VP Management is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and do not discriminate against employees or applicants based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristics. We strive to attract, develop, and retain a highly talented and diverse workforce.
$50k-85k yearly 3d ago
GM
The Little Mint, Inc.
Senior manager job in Weaverville, NC
Job Description
Hwy 55 is looking for a motivated and professional General Manager to oversee our day-to-day operations. The successful candidate will be responsible for managing our staff, ensuring customer satisfaction, and improving profitability. The ideal candidate will be a strong leader who is passionate about achieving their own goals and engaging their team to do the same.
Responsibilities:
Manage the restaurant operations, including scheduling, inventory management, and customer service.
Train, supervise, and evaluate staff to ensure high-quality service and excellent customer experience.
Develop and implement strategies to increase profitability and maintain financial stability.
Foster a positive work environment that encourages teamwork, creativity, and open communication.
Ensure compliance with all health and safety regulations, as well as company policies and procedures.
Provide exceptional customer service and address customer complaints promptly and professionally.
Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
At least 3 years of experience in a similar role in the restaurant industry.
Strong leadership skills, with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills.
Strong organizational and time-management skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Understanding of financial statements and restaurant operations.
Knowledge of food safety regulations and best practices.
Passion for the restaurant industry and commitment to delivering exceptional customer service.
Culture fit, character, and drive are essential qualities we are looking for in our ideal candidate. We want someone who is excited about providing an exceptional experience to our customers. The successful candidate will be someone who is positive, energetic and has a can-do attitude. They will have excellent communication skills and be able to lead by example. We are looking for someone who is committed to our company values and is willing to work hard to achieve our goals.
This is a salaried position with benefits and a quarterly 10% profit share bonus.
The career opportunities at Hwy 55 go beyond management. Unlike our competitors, we don't believe in searching for outside investors to own our franchises. Over 60 of our current franchisees are former Hwy 55 General Managers who operated their stores at a high level. The opportunity to own your own business is available to ALL Hwy 55 employees.
Check out this video to learn more about our in-house financing for franchisees:
If you are a motivated, professional with restaurant management experience who is looking for a challenging and rewarding opportunity, we encourage you to apply. We look forward to hearing from you!
$43k-80k yearly est. 24d ago
Senior Director, Finance and Systems
Appalachian State University 3.9
Senior manager job in Boone, NC
Essential Duties And Responsibilities The Senior Director of Finance and Systems is responsible for the general oversight and preparation of the department's six program budgets: Campus Dining, Bookstore, Parking and Transportation, Conference and Event Services, Campus Services Express, Post Office. This position oversees budgets totaling a combined approximately $55,000,000 value. In addition, they will provide guidance and direction to departmental directors in the area of budget planning and reporting. The Senior Director also prepares monthly profit and loss analysis reports; and conducts overall auditing responsibility in Campus Services to ensure compliance with state guidelines and accounting principles. The Senior Director will make recommendations as necessary for revenue enhancement or cost savings. In addition, the position has general responsibility for the department's IT systems infrastructure. These systems include CBord, AIMS Parking Management Software, NetSuite bookstore management software, SC Logic package management, Point of Sale systems, as well as many other support systems. The position will ensure training is in place for staff, business processes are documented, and data from the systems are utilized for decision-making. The position will directly supervise Campus Services Business Officers. It will also provide leadership in the absence of the Associate Vice Chancellor. SPECIAL NOTE TO APPLICANTS : This posting is not able to accept online applications. For further inquiries, please follow the process below:
Minimum Qualifications
Graduation from a four-year college or university with a degree in Accounting, Economics, Business, Finance, or a degree closely related to the area of assignment and six years of professional accounting experience, of which at least three is supervisory; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications
Certified Public Accountant ( CPA )
$113k-157k yearly est. 60d+ ago
Service Manager - Hyundai of Bristol
Friendship Automotive
Senior manager job in Bristol, TN
JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting! Come develop your career with an award-winning, customer focused automotive group.
We're looking for a SERVICE MANAGER to join our team at FRIENDSHIP HYUNDAI of BRISTOL!
Our ideal candidates are reliable, self-motivated and enjoy working with people!
What You'll Do:
Hire, effectively train, and supervise all service department personnel
Enforce safety requirements
Work closely with the Fixed Operations Director
Create and exceed objectives for the department, to include an annual operating budget and marketing plan
Maintain high Customer Service Index rating by handling customer complaints immediately and appropriately
Match customer requirements and concerns to various service options
Ensure the customer remains informed and updated throughout the service process
Maintain customer follow up system to encourage repeat and referral business
Comply with the federal, state, and local regulations for the department
Continue education of new products, features, and accessories
Demonstrate positive attitude consistent with Friendship culture
What You'll Bring:
3-years related automotive dealership experience
Flexibility in a fast-paced environment
A focus on providing excellent customer service
The desire to build and support a top performing team
Excellent communication and relationship building skills
An ability to work well in process-driven environments
Organized and detail oriented mindset
Compensation and Benefits:
Your compensation will be driven through an aggressive commission structure and will also offer guaranteed income.
Your benefits package will include medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.
Please note that only well qualified candidates will be contacted for further consideration.
$51k-85k yearly est. Auto-Apply 39d ago
General Manager
Trident Holdings 3.8
Senior manager job in Bristol, TN
Job Description
Starting Salary depends on location and geography, more wage information is provided during the interview process.
What makes a Trident Holdings Captain D's a great place to work?
It's our people. We understand that our employees are our greatest asset.
We are committed to developing and empowering our people, providing a stable, safe and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.
As General Manager, you will be responsible for all aspects of your restaurant's operation. GMs are accountable for strategic planning, driving sales, staffing, controlling costs, achieving operations standards, leading teams and developing future leaders.
Here's what we have to offer you:
• Competitive Salary
• Vacation
• Bonus opportunities
• Meal benefits
• Benefit plans include medical, dental and vision for all eligible employees
• Professional development and growth opportunities
Here are the qualities we are looking for in our General Manager:
• You have at least 2+ years of leadership experience in the restaurant, hospitality or retail industries with proven success managing financial results
• Experience working in a hands-on, fast paced, high volume environment
• Commitment to quality food and exceptional guest service
• Ability to mentor and train team members
• Strong communication skills with the ability to resolve conflict and provide direction
• Involvement/understanding of managing inventory, labor costs, and overall control of financials
• Drive and determination -- think PASSION
• Desire for personal and professional growth
Requirements:
• Must be a minimum of 18 years of age.
• Completion of a Background Check and Valid Driver's License.
Physical / Mental Requirements:
• Continuously utilizes speech, hearing, near vision, eye/hand coordination, color definition, and manual/bi-manual dexterity.
• Frequently stands, walks, reaches above shoulders, bends, lifts and/or carries up to 50 pounds and works closely with others.
• Ability to perform repetitive movements over long periods of time.
• Occasionally utilizes sense of taste and smell, and far vision. Works around chemicals and cleaners; walks on uneven surfaces; may require utilization of a step stool/ladder; lifts and/or carries up to 50 pounds.
Work Conditions / Hours:
• Minimum of 50 hours weekly.
• Days and hours may vary according to business necessity, including weekends, evenings and/or holidays.
• Standard restaurant working conditions.
• May be exposed to extreme conditions common in a restaurant environment, such as extreme heat or cold from equipment or weather.
Are you a Superstar?
Get on our D's Roadmap, get promoted!
This doesn't have to be just a job; we offer career opportunities; the sky is the limit!
We promote from within and are looking for the next generation of leaders to apply today.
We are looking forward to adding you as the newest member of our family.
Trident Holdings is an Equal Opportunity Employer that values a diverse workforce.
$42k-72k yearly est. Auto-Apply 60d+ ago
Service Manager
Mobile Communications America, Inc. 4.4
Senior manager job in Lebanon, VA
Service Manager - Voice (MSS Division) Travel: ~25% (Company vehicle provided) ABOUT MCA Mobile Communications America (MCA) is your trusted advisor for wireless communications, data, and security solutions. We help organizations enhance safety, security, and efficiency through innovative technology and exceptional service. With over 65,000 customers nationwide and partnerships with leading manufacturers, MCA is the largest Motorola partner in the U.S.
POSITION OVERVIEW:
MCA is seeking an experienced Service Manager to support our fast-growing Voice (MSS) division. In this role, you will manage service operations across four MCA locations in Southwest Virginia and neighboring areas of West Virginia, ensuring outstanding customer service, streamlined processes, and accurate performance tracking.
We're looking for a proven leader who thrives on driving operational excellence, mentoring teams, and delivering exceptional customer experiences.
WHAT YOU WILL BE DOING:
* Service Operations Management: Oversee the daily operations of the service department to ensure efficient and effective handling of service requests, meeting established KPIs and SLAs.
* Team Leadership: Lead, train, and mentor a team of service technicians and support staff, fostering a culture of continuous improvement and professional development.
* Customer Relations: Serves as the main point of contact for customers. Build and maintain strong relationships with clients, addressing their needs to enhance customer satisfaction.
* Troubleshooting and Problem Resolution: Handle escalated service issues and work to resolve them promptly.
* Performance Monitoring: Monitor service performance metrics and prepare basic reports to track trends and identify areas for improvement.
* Training and Development: Organize and conduct training sessions to ensure that all team members are knowledgeable about products, services, and best practices.
* Collaboration: Work with other departments, such as sales and technical support, to ensure seamless customer experience.
WHAT YOU WILL BRING TO THE TEAM:
* 3-5 years of experience in service management or a similar role.
* A bachelor's degree in business administration, management, or a related field is preferred.
* Strong communication, problem-solving, and team leadership skills.
* Proficiency in service management software and Microsoft Office Suite.
* Ability to manage customer relationships and resolve issues in a timely manner.
WORK LOCATION:
This is an onsite position. Candidates must reside within MCA's Southwest Virginia footprint, with preference for those near Wytheville, VA.
TRAVEL REQUIREMENTS:
Approximately 25% travel, including occasional overnight stays. A company vehicle will be provided for business use. Valid driver's license required.
PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside and outside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 30 pounds, and frequently position self to maintain computers or other equipment as needed.
DIRECT REPORTS:
Yes - you will lead a team of service professionals.
WHY MCA?
We value Service, Growth, Teamwork, and Safety. As a Military Friendly Employer, we proudly employ over 250 veterans. Join MCA and enjoy competitive pay, comprehensive benefits, and a culture that values both hard work and fun.
Benefits include:
* Medical, Dental, Vision
* 401(k) with company match
* Paid Time Off & Holiday Pay
* Education Incentives
* And more!
Ready to join a team that puts service first? Apply today and become part of the MCA family!
Mobile Communications America, Inc., is proud to be an Equal Opportunity workplace and an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."
#LI-KR1
$43k-63k yearly est. 26d ago
General Manager
V & P 3.9
Senior manager job in Lebanon, VA
VP Management is seeking a highly motivated and experienced individual for the role of General Manager in Lebanon, VA. This is a full time, individual contributor position for overseeing all aspects of our operations in the Lebanon area.
Compensation & Benefits :
This is a full time, salaried position with a competitive compensation package of $50,000.00 to $85,000.00 per year, paid biweekly. The package also includes possible bonus opportunities and benefits such as a health benefit package, paid time off, and an excellent incentive package.
Responsibilities:
Oversee the day to day operations of the company in the Princeton area, including managing staff, budgeting, and setting performance goals.
Requirements: Some hotel management experience required in addition to good professional references.
EEOC Statement :
VP Management is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and do not discriminate against employees or applicants based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristics. We strive to attract, develop, and retain a highly talented and diverse workforce.
$50k-85k yearly Auto-Apply 60d+ ago
General Manager
Trident Holdings 3.8
Senior manager job in Kingsport, TN
Job Description
Starting Salary depends on location and geography, more wage information is provided during the interview process.
What makes a Trident Holdings Captain D's a great place to work?
It's our people. We understand that our employees are our greatest asset.
We are committed to developing and empowering our people, providing a stable, safe and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.
As General Manager, you will be responsible for all aspects of your restaurant's operation. GMs are accountable for strategic planning, driving sales, staffing, controlling costs, achieving operations standards, leading teams and developing future leaders.
Here's what we have to offer you:
• Competitive Salary
• Vacation
• Bonus opportunities
• Meal benefits
• Benefit plans include medical, dental and vision for all eligible employees
• Professional development and growth opportunities
Here are the qualities we are looking for in our General Manager:
• You have at least 2+ years of leadership experience in the restaurant, hospitality or retail industries with proven success managing financial results
• Experience working in a hands-on, fast paced, high volume environment
• Commitment to quality food and exceptional guest service
• Ability to mentor and train team members
• Strong communication skills with the ability to resolve conflict and provide direction
• Involvement/understanding of managing inventory, labor costs, and overall control of financials
• Drive and determination -- think PASSION
• Desire for personal and professional growth
Requirements:
• Must be a minimum of 18 years of age.
• Completion of a Background Check and Valid Driver's License.
Physical / Mental Requirements:
• Continuously utilizes speech, hearing, near vision, eye/hand coordination, color definition, and manual/bi-manual dexterity.
• Frequently stands, walks, reaches above shoulders, bends, lifts and/or carries up to 50 pounds and works closely with others.
• Ability to perform repetitive movements over long periods of time.
• Occasionally utilizes sense of taste and smell, and far vision. Works around chemicals and cleaners; walks on uneven surfaces; may require utilization of a step stool/ladder; lifts and/or carries up to 50 pounds.
Work Conditions / Hours:
• Minimum of 50 hours weekly.
• Days and hours may vary according to business necessity, including weekends, evenings and/or holidays.
• Standard restaurant working conditions.
• May be exposed to extreme conditions common in a restaurant environment, such as extreme heat or cold from equipment or weather.
Are you a Superstar?
Get on our D's Roadmap, get promoted!
This doesn't have to be just a job; we offer career opportunities; the sky is the limit!
We promote from within and are looking for the next generation of leaders to apply today.
We are looking forward to adding you as the newest member of our family.
Trident Holdings is an Equal Opportunity Employer that values a diverse workforce.
How much does a senior manager earn in Johnson City, TN?
The average senior manager in Johnson City, TN earns between $72,000 and $135,000 annually. This compares to the national average senior manager range of $86,000 to $163,000.
Average senior manager salary in Johnson City, TN
$99,000
What are the biggest employers of Senior Managers in Johnson City, TN?
The biggest employers of Senior Managers in Johnson City, TN are: