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Become A Senior Manager, Network Operations

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Working As A Senior Manager, Network Operations

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $99,000

    Average Salary

What Does A Senior Manager, Network Operations Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Senior Manager, Network Operations

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Average Length of Employment
Network Manager 4.0 years
Network Supervisor 3.6 years
Top Careers Before Senior Manager, Network Operations
Manager 8.7%
Consultant 4.6%
Top Careers After Senior Manager, Network Operations
Director 5.5%
Consultant 3.3%

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Top Skills for A Senior Manager, Network Operations

  1. Global Network Operations
  2. Infrastructure
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Maintained responsibility for all infrastructure-related Information technology, including Network, Telecommunications, Servers, and Desktops.
  • Sustained Engineering, Operations and Customer Service activities.
  • Developed strategic reporting for executive leadership focusing on service delivery metrics for out-sourced partners.
  • Served as senior RNOC advocate; collaborated with regional operations managers and directors to design fault management initiatives.
  • Manage relationships with the appropriate business units and Customers to define, develop and implement solutions that achieve/accomplish business strategies.

Senior Manager, Network Operations Demographics

Gender

Male

76.4%

Female

14.8%

Unknown

8.7%
Ethnicity

White

59.3%

Hispanic or Latino

16.6%

Black or African American

13.0%

Asian

7.3%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

80.0%

German

20.0%

Senior Manager, Network Operations Education

Schools

University of Phoenix

21.7%

George Washington University

6.7%

Grantham University

5.0%

Rochester Institute of Technology

5.0%

Pennsylvania State University

5.0%

Regis University

5.0%

Kennesaw State University

5.0%

Colorado Heights University

5.0%

Ashford University

5.0%

City University of Seattle

3.3%

University of the District of Columbia

3.3%

Arizona State University

3.3%

James Madison University

3.3%

Boston University

3.3%

San Diego State University

3.3%

National University

3.3%

Texas State University

3.3%

Kaplan University

3.3%

University of Missouri - Saint Louis

3.3%

Austin Community College

3.3%
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Majors

Business

31.7%

Computer Science

11.2%

Information Technology

8.3%

Electrical Engineering

6.8%

Management

5.9%

Finance

3.9%

Computer Information Systems

3.9%

Project Management

3.4%

Electrical Engineering Technology

2.9%

Education

2.9%

Accounting

2.4%

Environmental Control Technologies/Technicians

2.4%

Computer Engineering

2.4%

Political Science

2.0%

Information Systems

2.0%

Communication

2.0%

Management Information Systems

1.5%

Biology

1.5%

Telecommunications Management

1.5%

Computer Networking

1.5%
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Degrees

Bachelors

42.9%

Masters

28.0%

Other

13.8%

Associate

7.5%

Certificate

4.3%

Doctorate

2.0%

Diploma

1.6%
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Senior Manager, Network Operations Videos

A Tour of the Network Operations Center (NOC) at Interop 2012

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