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Senior Manager, Network Operations skills for your resume and career
15 senior manager, network operations skills for your resume and career
1. Network Infrastructure
- Directed the activities of two operational managers and 16 associates in network infrastructure disciplines.
- Implement automation framework to efficiently support, manage and program the Network Infrastructure
2. SR
- Served as Sr. Network Engineer/MIS Manager, and supervised a staff of IT Professionals, for L-3 Communications.
- Promoted to Sr. Network Manager after successfully building the network support team.
3. Incident Management
Incident management is a set of processes, practices, and solutions designed to restore a damaged service as quickly as possible in an event that could result in the loss or disruption of an organization's operations, services, or functions. The goal of incident management is to maintain and restore normal service operations as quickly as possible and reduce the negative impact on business operations.
- Provide incident management, problem resolution, and root cause analysis reports.
- Authored policies and procedures for change control, incident management, emergency communication plans, escalations, and continuity of operations.
4. ITIL
- Standardized deployment processes and reporting by implementing ITIL V3 methodologies and built a capacity management team focused on deployment related activities.
- Enforce security standards, SOX and PCI compliance standards, ITIL standards, and assist in auditing, when required.
5. Service Delivery
Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.
- Developed strategic reporting for executive leadership focusing on service delivery metrics for out-sourced partners.
- Designed and developed processes and procedures for Network Operations and Service Delivery organizations.
6. NOC
NOC technicians supervise complex network elements that are responsible for network management. Daily they provide troubleshooting services while maintaining servers, networks, and telecom equipment of an organization. These technicians are the core support system of an IT function as they monitor administer, fix, and maintain client networks.
- Moved NOC seamlessly without interruption to production monitoring and escalations
- Directed and monitored NOC and Data Center based projects valued between $3 and 6 M from initiation to delivery.
7. Provisioning
- Facilitated software administration, network provisioning, call routing administration, advanced technical support, and vendor management.
- Designed and supported systems and deployed services to customers, using various provisioning methodologies.
8. IP
An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.
- Managed project migration of main TDM voice switch to Voice Over IP (VoIP).
- Lead team responsible for 24x7 operation of a carrier class IP and Optical transport network.
9. Level Agreements
- Established and monitored detailed service level agreements for major vendors.
- Manage customer needs for Rush Order compliance with Service Level Agreements.
10. Network Performance
- Facilitated and participated in meetings with cross-functional departments and reporting managers to discuss and resolve critical issues affecting network performance.
- Introduced a regional network reliability program focused on enhancing network performance and functionality.
11. Business Development
Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.
- Promoted into business development role in face of increased competition from emerging trend of physician-hospital alignment within three-state market area.
- Work directly with business development and executive members to ensure a unified communications platform for offices throughout the globe.
12. MTTR
- Implemented Business Transaction monitoring that reduced MTTR by 34%.
- Participate in weekly calls to discuss MTTR metrics and identify any potential trends/opportunities.
13. Network Management
- Provided technical and strategic expertise in network and systems support aspects of customer service and network management to multiple integration teams.
- Integrated additional functionality and business into the department including support of US Oncology network management and customer support.
14. RFP
- Generated RFP s, accepted bids, negotiated contracts, managed contractors, and scrutinized invoices with the authority to approve.
- Awarded RFP for Trans Pacific Undersea Cable Primary Network Operations Center.
15. Direct Reports
- Provided leadership of daily operations to 32 direct reports in both open and Classified SKIFF areas.
- Managed nine direct reports and a total staff of fifty.
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List of senior manager, network operations skills to add to your resume
The most important skills for a senior manager, network operations resume and required skills for a senior manager, network operations to have include:
- Network Infrastructure
- SR
- Incident Management
- ITIL
- Service Delivery
- NOC
- Provisioning
- IP
- Level Agreements
- Network Performance
- Business Development
- MTTR
- Network Management
- RFP
- Direct Reports
- Center Management
- Executive Management
- KPI
- Data Centers
- Network Devices
- SLA
- Juniper
- Customer Service
- Network Security
- Configuration Management
- Switches
- Virtualization
- MPLS
- Linux
- Problem Resolution
- Telecom
- Vendor Relationships
- Lan
- Data Network
- VoIP
- Network Services
- Management Process
- Unix
- Capacity Planning
- FTP
- Broadband
- Windows
Updated January 8, 2025