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Senior Manager Of Business Operations remote jobs

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  • Strategic Partnerships Manager

    Applied Materials 4.5company rating

    Remote job

    Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $161,000.00 - $221,000.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. We are actively recruiting a Strategic Partnerships Manager for our Optical Interconnect program in the Photonics Platforms Business (PPB). PPB is a rapidly growing business within Applied Materials. We are harnessing the power of Applied Material's world-leading material science and nano-fabrication capabilities to enable the next generation of Optical Interconnects for AI Data Centers. The purpose of the Strategic Partnerships Manager role is to develop and nurture deep engagements with our most important partners. Key Responsibilities: Identify and develop deep long term partner relationships. Negotiate and own joint development agreements and programs. Scope and coordinate partner project plans and Statements of Work, in tight collaboration with engineering Team with the Engineering, Technical Project Management, Product Marketing, Manufacturing, and Supply Chain groups. Ensure execution to your commitments Transition Joint Development programs into long term supply arrangement together with the Supply Chain team. Shape partner and internal roadmaps. Keep up to date on the industry ecosystem, and educate the management team on changes, and what they mean. Key skills and experience: Minimum Bachelor's degree, ideally in a technical discipline. MBA a plus 5+ years of relevant professional experience Excellent communication skills, including active listening and questioning to really understand what partners bring to us, and what they need from us Fluent English language and experience communicating with people from different countries on the phone and in-person Ideally candidates from the AI Data Center, AI, or Silicon Photonics industries, but not essential Experience developing strategic partnerships Business savvy - understands business basics Partner empathy Excellent presentation skills Experience influencing action without owning resources Experience in managing projects together with the engineering team Experience managing and leading multiple projects simultaneously Experience negotiating contracts and agreements Startup experience a plus Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
    $161k-221k yearly 1d ago
  • Senior Manager, Integrations (MuleSoft/EDI) - Hybrid (sponsorship available)

    CGS Business Solutions 4.7company rating

    Remote job

    CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the following opportunity: Lead the digital heartbeat behind a portfolio of high‑quality consumer products enjoyed by millions. As the Senior Integration Engineering Manager, you'll orchestrate a modern integration platform that connects global manufacturing lines with suppliers, partners, and customers-so every item that ships delivers on our promise to delight customers' customers. About the Company We develop and produce custom products and proprietary solutions trusted by leading brands worldwide. Core Values: Leadership - we set the pace for product innovation. Modern Integration Platform - we connect people, data, and systems seamlessly. Deliver for Customers - we win by helping our customers win. Key Responsibilities Shape the vision for our enterprise integration strategy, championing an API‑led, event‑driven architecture. Lead & mentor a high‑performing team of integration architects, developers, and analysts-cultivating curiosity, innovation, and service. Own the roadmap for MuleSoft‑powered integrations and B2B/EDI partner connectivity (ANSI X12, EDIFACT, AS2, SFTP). Partner cross‑functionally with ERP, supply‑chain, security, and infrastructure leaders to translate business needs into resilient services. Drive delivery excellence using Agile Scrum/Kanban; establish CI/CD pipelines, code reviews, and governance standards. Ensure compliance & security (OAuth, JWT, TLS) while meeting global regulatory requirements. Champion continuous improvement, measuring integration performance and iterating for scalability and cost efficiency. Required Skills & Experience 8+ years leading and managing integration teams in a corporate IT setting. 12+ years delivering secure, scalable enterprise integrations with ESB, iPaaS, or middleware (MuleSoft or Boomi required). Proven expertise in API‑led connectivity, MuleSoft CloudHub 2.0, API Manager, and Partner Manager. Advanced knowledge of EDI standards, REST/SOAP web services, and message brokers (Kafka, RabbitMQ, JMS). Hands‑on integration of ERP systems (e.g., JD Edwards) with EDI/partner platforms. Bachelor's in Computer Science, IT, or related field. Preferred: Experience in manufacturing environments (ERP, PLM, SCADA, IoT). MBA or M.S. in Information Systems. Familiarity with Informatica, Dell Boomi, or other modern integration platforms. About CGS Business Solutions: CGS specializes in IT business solutions, staffing and consulting services. With a strong focus in IT Applications, Network Infrastructure, Information Security, and Engineering. CGS is an INC 5000 company and is honored to be selected as one of the Best IT Recruitment Firms in California. After five consecutive Fastest Growing Company titles, CGS continues to break into new markets across the USA. Companies are counting on CGS to attract and help retain these resource pools in order to gain a competitive advantage the rapidly changing business environments.
    $100k-139k yearly est. 2d ago
  • Employee Relations Business Partner

    Randstad USA 4.6company rating

    Remote job

    Employee Relations Partner 100% remote - Boston Area only Working hours: 8:30-5, flexible Type of contract - temp to perm potential Contract Duration: 3 months to start Compensation: $40- $55 depending on experience, looking for 3-5 years Must use own equipment for this position. Top 3 must haves: experience in HR related investigation, Employee relations skills such as conflict resolution and manager guidance, understanding of employment law JOB OVERVIEW: Under the direction of the Director of Human Resources-Employee Relations, the Employee Relations Partner is responsible for advising managers and HR Business Partners (HRBPs) at Brigham & Women's Hospital (BWH) regarding employee relations situations and the interpretation of personnel policies, State/Federal and employment laws. The incumbent will provide comprehensive internal employee consultation throughout BWH, may be asked to prepare responses to internal and external complaints, conduct investigations, write reports and present findings and recommendations. The incumbent will develop and evaluate overall employee relations trends/themes and proactively make recommendations to address root cuses. The incumbent will assess and conduct training on employee relations and will partner with the HRBPs to implement recommendations to address employee relations issues. The incumbent may need to partner with MGB Centers of Execellent (COEs) including the Employee Relations/ Labor Relations team as well as the Office of General Counsel, as needed. 1. Advises HRBPs, Managers and Executives system wide concerning employee relations issues around concerns in scope of workplace violence, discrimination, harassment, substance abuse, abusive conduct, reductions in force, diversion, privacy breach etc. 2. Conducts sensitive, confidential, objective and thorough investigations. Prepares reports of the findings, presents findings to specific audiences, and makes recommendations to address root cause issues.Consults, as needed and/or directed, with ER/LR COE, HRBPs, and HR Leadership as appropriate. 3. Partners with Sr. Employee Relations Consultant to develop and evaluate overall employee relations trends/themes across organization and system to understand and address root causes. 4. Works with HRBPs, Learning & Organizational Development, Employee/Labor Relations, and local Employee Relations colleagues to address root causes. Educates employees, managers, and leaders at all levels about effective management practices and leadership styles. 5. Using data and analytics, provides guidance and direction to managers to enhance diversity and inclusion efforts, support workplace culture, and improve employee engagement 6. Partners with system ER/LR COE and Office of General Counsel to assist with the preparation of a response to complaints filed with the MCAD, EEOC or other relevant agencies. May be required to attend and/or testify at hearings and arbitrations as appropriate. 7. Consults with HRBPs and managers concerning the processing of problem resolution cases, assists with gathering all required documentation and takes lead on problem resolution cases directly related to investigations that the ERP conducted, as necessary. 8. Partners with ER/LR Center of Excellence to creates, customizes, and presents workshops concerning employee relations issues, such as Harassment, Progressive Discipline, Employment and Labor Laws, Workplace Violence and ADA/FMLA to managers and HR professionals. 9. Conducts complex climate surveys to assess the general environmental tone within a department or between departments to determine areas of employee concern. Partners with ER/LR, HRBP and Manager to develop action plans to address issues. 10. Manages Interactive Dialogue for requests for Reasonable Accommodations in partnership with Occupational Health, HRBPs, and Operational leadership, and partners with ER/LR as necessary on complex cases. 11. Maintains a current body of knowledge of employment and labor laws. 12. Assists with the development, updating, and interpretation of employee relations policies and procedures. 13. Develops and maintains positive and effective working relationships with all colleagues. 14. May be asked to support and partner in HRBP responsibilities as needed including, but not limited to, areas of Organizational Change and Development, data analytics and dashboard management, intervention and coaching, policy interpretation and communications, training development, committee participation, etc. 15. Using independent judgment, escalates issues to senior leadership as needed. 16. Performs other duties and projects as assigned Requirements: Bachelors degree or equivalent experience, plus two to three year's in Employee Relations/Labor Relations Consultant or Human Resources Business Partner Level role or equivalent experience to be qualified for Senior Employee Relations/Labor Relations Consultant or Senior HR Business Partner. Must have experience with employee relations issues and/or investigations. Case management system experience is preferred.
    $40-55 hourly 1d ago
  • NE Territory Business Development Manager (Hospital & Health Systems)

    United States Drug Testing Laboratories (Usdtl 4.3company rating

    Remote job

    USDTL is a global leader in forensic toxicology testing of drug and alcohol exposed newborns and mothers, as well as other at-risk populations. We service hospitals, child protection agencies, the Department of Defense, legal services, businesses, and more. USDTL prides itself on cutting edge research. We are the laboratory of choice for umbilical cord testing, fingernail/hair testing, and PEth testing. We provide accurate results that lead to early intervention has significant benefits for children, families and communities. We seek passionate employees who will share in our vision to protect and enrich lives. Our vision to protect and enrich lives, and the nature of our business as a drug testing laboratory, makes the work of USDTL, LLC. critically important at all times. We look forward to working with employees who are dedicated to and passionate about our vision. Company Requirements In the performance of their respective tasks and duties all employees are expected to conform to the following: Perform high quality work within deadlines without direct supervision To work remotely to stay connected with the team via Microsoft Teams. Interact professionally with other employees, clients, and vendors. Work independently while understanding the need to communicate and coordinate work efforts with other employees. Responsibilities/Duties/Functions/Tasks Primary responsibility to meet quota for new business revenue/selling prospects our various laboratory tests. Maintain a sufficient pipeline of opportunities to ensure a close rate that achieves the annual goal. Stay abreast of changes in the marketplace impacting customers. Provide overall support to new accounts to ensure clients receive highest level of service during their on-boarding phase; transition to account manager and ensure an effective service transition. Must be comfortable working in sales cycles with 12-24-month lengths, while maintaining pipeline productivity and multiple touches throughout the sales cycle (not a one call close) Responsible for full sales cycle from lead generation to new client on-boarding Calling on hospital staff including: Directors of OB, Directors of Women's, Directors of Mother baby, Laboratory Directors, Senior level hospital administrators, etc. Able to sell value and service to prospects distinguishable beyond pricing. Generating leads by attending conferences, responding to inbound inquiries, as well as cold calling. Drive sales through pre-call planning, post-call analysis and consistent follow-up. Coordinate, collaborate, and utilize internal resources as needed when complex issues develop or when face-to-face or extensive service is required Building and maintaining strong, long-lasting customer relationships with multiple stakeholders within the hospital/health system Leverage relationships to turn a current customer into a referral / reference source. Use Salesforce CRM to log all detailed activities and communications. Collaborate with the Newborn sales team to improve customer satisfaction and retention. Conduct webinars with customers throughout sales cycle. Maintain a breadth of knowledge on all service offerings. Complete all administrative tasks thoroughly and promptly. Ability to travel to local/national conferences or customer sites (50% travel) All other duties as assigned by the Sales Supervisor. Requirements Education Bachelor's Degree with business related degree (e.g., administration, management, etc.) Knowledge 5+ years of B2B sales experience Knowledge of healthcare industry Microsoft Office skills (intermediate to advanced Excel skills) Experience using a CRM Special Position Requirements Live in the Northeastern United States. The candidate must possess a professional image. Ability to stand for prolong periods of time during conferences. Ability to develop and sustain strong customer relationships, strong planning, and organizational skills. Excellent oral and written communication and presentation skills. Candidate must have a valid driver's license. A motor vehicle record in good standing. Must be able to travel nationwide to hospitals and conferences on an as needed basis. Must be able to setup and work exhibit booths for conferences that occasionally extend throughout the weekend. Must be able to occasionally execute back-to-back conferences that may require multiple weeks on the road during busy seasons. Must be able to secure and execute travel and lodging plans for hotel, air, rental car, shared ride, and taxi using personal credit card for reimbursement. Maintain required hospital healthcare vendor credentialing immunizations up to date for onsite visits as applicable. Preferences Knowledge of laboratory testing Knowledge of the newborn healthcare marketplace Knowledge selling to neonatology stakeholders Government RFP's USDTL is an equal opportunity and everify employer along with a drug free workplace All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
    $53k-72k yearly est. 1d ago
  • National Business / Channel Development Manager - Data Centers (Remote)

    LVI Associates 4.2company rating

    Remote job

    Are you a seasoned sales professional in the construction industry looking to lead efforts for a industry leader on a national scale? *This role is a fully remote position, candidates can be based in any location with travel expected* LVI are currently working with a global leader in advanced performance materials, including commercial roofing systems and other architectural and engineering products. With decades of experience and a strong reputation for quality, they partner with architects, engineers, and contractors to bring complex projects to life. Having been in business for over 50 years, this company has an award winning portfolio, recognised for the commitment to quality and company culture. Why Join? Competitive base salary plus performance-based bonus Flexible work arrangements, including remote options Comprehensive benefits: health, dental, vision, 401(k) with match, paid time off, and holidays Professional growth through training, tuition reimbursement, and networking opportunities A collaborative culture with team events and company-wide celebrations Position Overview We are seeking a Strategic Channel Development Manager that will be focused on the data center market. This individual will build relationships with major contractors, architectural firms, and engineering partners to influence specifications and secure our products as the preferred choice for critical infrastructure projects. The ideal candidate thrives in complex sales environments, understands the construction ecosystem, and can engage senior decision makers to drive strategic outcomes. Key Responsibilities Develop and execute strategies to grow market share within the data center segment Build partnerships with national and multinational contractors, architects, and engineers Position our solutions as the basis of design for targeted projects Maintain a strong pipeline and deliver accurate forecasts using CRM tools Lead AIA and continuing education initiatives to strengthen industry engagement Collaborate across internal teams to align efforts and share insights Present and negotiate at executive levels to close high-value opportunities Consistently meet or exceed sales and specification goals Qualifications Bachelor's degree in business, engineering, or related field (Master's preferred) 10+ years in strategic sales, channel development, or business development within construction or related industries; experience with data center projects is highly desirable Proven success in managing complex sales cycles and building executive-level relationships Strong knowledge of building materials and specification processes Excellent communication, presentation, and negotiation skills Proficiency with CRM platforms such as Salesforce Ability to influence stakeholders and deliver results in a competitive market If you are an ambitious professional within the space, we'd love to hear from you!
    $69k-106k yearly est. 4d ago
  • Director of Customer Success

    Finalis

    Remote job

    What about your team? We're looking for a Director of Customer Success who will roll up their sleeves and support our team from inside the trenches. As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. You will guide the evolution of the function from traditional platform support toward a true ecosystem success model, enabling customers to thrive within the broader investment banking and fintech landscape. Our ideal candidate is passionate about developing the talent on their team, a builder who uses analytical skills to identify problems, proactively create solutions, and improve relationships externally and internally. To succeed in this role, you should have relevant customer success experience and a demonstrated record of leading teams through operational scaling and hypergrowth across a diverse customer base. What will you be doing? Drive the advancement of Customer strategy and solution development alongside CSM and Delivery teams, building a scalable model that supports our growing footprint in the investment banking and fintech ecosystem. Partner with New Business to identify and shape new lines of business, including end-to-end feasibility assessment and definition of delivery needs. Leverage your background in investment banking or fintech to bring a sophisticated, data-driven approach to customer engagement, translating financial and transactional insights into meaningful business value for Members. Advise customers with a consultative, industry-focused approach, helping them navigate complex deal processes, regulatory nuances, and market dynamics relevant to their business goals. Coach and develop the CS team to deepen their understanding of investment banking and fintech concepts, enabling them to act as trusted advisors who can provide informed, strategic guidance to Members. Own the CSM account assignment process and performance strategy, setting clear expectations across onboarding, adoption, ROI delivery, and upsell readiness. Key processes include Time to Onboard, Adoption Score, At-Risk Customer Model, and Next Best Action Plays. Refine and maintain our Account Segmentation model to ensure optimal CSM-to-client ratios and differentiated service levels for standard and high-value Members. Engage directly with key clients, leveraging your capital markets fluency to provide value-adding insights, strengthen relationships, and identify opportunities for product and service optimization. Create and maintain scalable customer enablement content, playbooks, and training materials that support onboarding, adoption, and education across varying levels of Member sophistication. Collaborate cross-functionally with Sales, Product, and Marketing to ensure alignment between customer needs, product roadmap, and go-to-market strategy, particularly as it relates to our investment banking and fintech service ecosystem. Develop and implement customer feedback loops, including NPS and satisfaction analysis, to identify trends, recommend improvements, and drive continuous enhancement of the Member Experience. Continuously assess and optimize the customer journey, identifying key touchpoints, applying a consultative approach, and ensuring Members achieve their goals effectively. Oversee customer success metrics and reporting, ensuring data accuracy, adherence to established protocols, and transparency in performance tracking and decision-making. Partner with Sales and Marketing to gather client feedback, surface success stories, and develop impactful case studies that demonstrate measurable business value and strengthen Finalis' positioning in the market. Who are we looking for Deep understanding of investment banking or capital markets, ideally with experience in advisory, M&A, restructuring, or private market transactions. Minimum of 3 years in a Customer Success or relationship leadership role, with a track record of developing high-performing teams and improving client retention. Strong communicator with the ability to translate complex financial concepts into simple, actionable insights for customers and internal teams. Exceptional relationship-building skills, capable of engaging credibly with senior executives and financial professionals. Analytical and process-oriented, skilled at building scalable frameworks and driving accountability through metrics. Strategic thinker with a bias for action, comfortable balancing short-term priorities with long-term vision. Cross-functional collaborator, able to work effectively with Sales, Product, and Delivery in a dynamic, growth-stage environment. Bonus Track! Experience using CRM software and Customer Success or Support technology What do we offer? 100% Remote work (Work from wherever you want!) Competitive USD salary High-Speed Internet expenses allowance Generous Paid time-off (Vacation Time!) Additional 17 Flex Days (to use in national holidays or personal matters) People Team Partner (to target your roadblocks and customize an action plan for your career path) Buddy Program Virtual After-Office Activities Diverse Culture & Inclusive environment Benefits Package [if applicable] Paid Family Leave [if applicable] Why work with Finalis? We are a fast-paced startup which will enable you to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds. Finalis' core values: Deliver with Integrity Dream Boldly Empower through Leadership Value Learning Finalis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
    $140k-202k yearly est. Auto-Apply 33d ago
  • Director of Customer Operations - Fast Growing DTC Brand (Supplements)

    MNY Ventures

    Remote job

    MNY Ventures is a high-growth holding company behind one of the fastest-scaling wellness brands in the world. In under two years, we've built a multi-channel supplement business that serves tens of thousands of customers monthly across Amazon, Shopify, and TikTok Shop. With a 60+ person team and rapidly growing support volume (2,000 tickets per day), we're hiring a Director of Customer Operations to lead and transform our CS organization into a world-class department. Your Mission: Lead and evolve a 40+ person global customer service operation, transforming inconsistent performance into elite execution. You'll design systems, coach leaders, and set the bar for speed, quality, and customer retention while holding your team accountable to clear KPIs. Responsibilities: Manage a global CS team of ~40 agents and 5 Team Leads with L1/L2 structure across internal and BPO agents Own end-to-end operations: ticket flow, SOPs, QA, agent performance, retention, escalation Coach Team Leads and agents directly, while creating scalable frameworks for feedback and accountability Implement systems to improve CSAT, Trustpilot, refund %, and response time with current tools Track and enforce performance standards across shifts and regions Surface issues and solutions before they escalate with no need for micromanagement Deliver consistent reports and KPI updates directly to the founders Our Tech Stack: Richpanel (CRM) Shopify (DTC) Recharge & Checkout Champ (subscriptions) Stripe (payments) Slack, WhatsApp (team communication) KPIs You Will Own: Trustpilot Score: 4.5+ CSAT Score: 4.0+ First Response Time: Under 8 hours Oldest Ticket: Under 1 day Agent Output: 80+ tickets/day per agent Refund and Chargeback Rates: Within acceptable thresholds What We Are Looking For: 5+ years leading CS teams of 30-100 agents in high-volume eCommerce or subscription brands Proven success managing internal teams and outsourced BPOs Deep systems thinker who can build SOPs, training protocols, and dashboards from scratch Tactical operator who personally reviews tickets and holds the team to high standards Past experience turning around underperforming teams or CS orgs Strong communicator with direct, proactive leadership style Relentless problem-solver who takes initiative and moves fast Why Join MNY Ventures: Career-defining opportunity to lead a CS transformation from the inside out Zero corporate red tape with full autonomy and direct access to founders Massive ownership over outcomes in a growing company High-trust culture where results are recognized, and great work is rewarded This Role is Not for You If: You avoid hard conversations or shy away from accountability You need layers of direction before taking action You want to sit at a strategic level without doing hands-on leadership You get overwhelmed by speed, growth, or changing priorities You'd rather manage status quo than drive real change How to Apply: If you're an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team. To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity.
    $123k-172k yearly est. Auto-Apply 60d+ ago
  • Director of Customer Operations

    Eventeny

    Remote job

    We are seeking an experienced and strategic Director of Customer Operations to lead and scale our customer experience organization. This individual will oversee both the Community Engagement Specialists (CES) and Customer Support teams, driving strategies across customer success, support, and account management to ensure retention, satisfaction, and revenue growth. The ideal candidate will bring a proven track record of leading high-performing teams, improving cross-functional processes, and delivering exceptional customer experiences across Eventeny.. Here's what you'll do Strategic leadership: Lead and coach CES, Customer Support, and Account Management teams. Hire, mentor, and grow high-performing managers and individual contributors. Vision & goals: Set strategic direction and performance goals aligned with company-wide initiatives. Translate company priorities into operational team plans. Customer insights & outcomes: Use data to track retention, satisfaction, and customer growth. Implement frameworks to increase feature adoption and lifetime value. Cross-functional alignment: Collaborate with Product, Sales, and Marketing to prioritize initiatives that impact onboarding, usage, upsells, and renewals. Operational excellence: Build and refine playbooks, systems, and workflows to scale customer operations across multiple functions. Escalation & risk management: Oversee processes for managing customer escalations and proactively mitigate risk. Voice of the customer: Partner with Product and Engineering to influence roadmap priorities through customer feedback. Enablement & training: Develop and manage success content, support documentation, internal training, and knowledge bases to drive scalable education. Executive reporting: Own reporting for leadership on KPIs, NPS, churn risks, and expansion opportunities. Budgeting & planning: Lead annual planning and budgeting for CES and support orgs, including headcount forecasting and resource allocation. External representation: Represent Eventeny at customer events, conferences, and industry panels. Change management: Lead cross-functional change initiatives that improve customer outcomes and internal efficiencies, with a focus on strategic execution and adoption across teams. Executive stakeholder collaboration: Partner closely with the CEO, COO, and leadership team to define customer-centric strategies and represent customer operations in strategic planning sessions. Compliance and risk oversight: Maintain alignment between customer operations and all legal, compliance, and data protection standards. Organizational design & scalability: Drive organization design initiatives, including roles, responsibilities, and career pathing for CES, Customer Support, and Account Management functions. Retention and lifecycle strategy: Develop lifecycle engagement strategies to reduce churn and increase renewal rates, working with Growth and Product teams to optimize moments that matter. Here's what we are looking for Bachelor's or Master's degree in business or related field (MBA preferred) 8+ years in SaaS customer-facing roles, with 3+ years leading multiple teams including Support, Account Management, and Customer Success Experience owning customer journey strategy and operational delivery Proven leadership in hiring, coaching, and developing managers Strategic thinker with experience scaling support, success, or account functions Empathetic communicator with strong executive presence and cross-functional influence Highly analytical and process-driven, with experience leading team-wide OKRs or KPIs Strong financial acumen and experience managing departmental budgets Deep knowledge of tools like HubSpot, Zendesk, and customer success platforms Experience overseeing complex customer relationships and renewals Proven ability to lead change and manage through ambiguity Passion for the event industry and alignment with Eventeny's mission Benefits of Working for Us Flexible schedule - work around your life and your needs; we don't count your hours. Unlimited Paid Time Off - yes, really! Fully remote. Comprehensive health insurance. Vision and dental insurance. Group life Insurance. Quarterly employee bonuses. 401K retirement plan. Yearly company retreat. Potential for customer event access. Company-provided laptop and general office supplies. Compensation This is a full-time position with a base salary of $90,000-$100,000, benefits, and quarterly bonus payouts. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a remote position in the US only.
    $90k-100k yearly 3d ago
  • Director, Customer Success ( Remote )

    Assistrx 4.2company rating

    Remote job

    Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers. Requirements Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant. Partners with internal teams to launch new & support existing clients. Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations. Ensures a seamless experience through all phases of the customer relationship. Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow. Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. Engages with key influencers and decision makers across different teams within the customer's organization. Conducts business reviews and goal-setting meetings. Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings. Performs other related duties as assigned by management. Directly supervises employees within the department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. Other skills: Bachelor's degree in sales, project management, or business administration or equivalent number of years of experience 5-10 years of experience in a Customer Success or related role. Business Acumen. Communication Proficiency. Customer/Client Focus. Leadership. Presentation Skills. Problem Solving/Analysis. Results Driven. Strategic Thinking. Technical Capacity. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
    $76k-108k yearly est. Auto-Apply 60d+ ago
  • Distribution OEM Partner Business Manager

    Nvidia 4.9company rating

    Remote job

    At NVIDIA, we are redefining how technology empowers the world. In the role of Distribution OEM Partner Business Manager, you will direct OEM sales through our distribution partners across North America. This position offers an excellent opportunity to work alongside some of the most creative professionals in the industry while building relationships with top OEMs, including Dell, HPE, Lenovo, and Cisco. Join us and be part of a team that values teamwork, excellence, and drive. What you'll be doing: Managing the relationship between NVIDIA OEM leadership, distribution PBMs, OEM partners, and distribution teams. Acting as a subject matter authority for OEM partners including Dell, HPE, Lenovo, and Cisco. Understanding OEM distribution products, routes to market, and ecosystems. Guiding distribution OEM engagement in sales and technical marketing. Building consistency between North American and global sales operations. Monitoring sales results of OEM partners through North American distributors. Coordinating co-marketing initiatives and promotional campaigns alongside distribution, OEM, and ecosystem partners. Communicating and reinforcing NVIDIA's OEM value propositions to distributors and VARs. Coordinating OEM sales and technical training activities. Monitoring the competitive landscape and industry trends, adjusting enablement activities and product mix as needed. Driving territory and account mapping between distributors and OEM sales teams.. What we need to see: Over 8 years of experience in distribution technology sales, preferably working closely with OEMs such as Dell, HPE, Lenovo, and Cisco. Bachelors degree or equivalent experience. Experience with IT distribution channels such as Arrow, Ingram Micro, and TD SYNNEX (or equivalent experience). Strong understanding of channel sales models, distribution programs, and partner enablement. Excellent relationship-building skills with both internal teams and external partners. Proficiency in sales analytics, forecasting, and business planning. Ability to work in a matrixed environment and influence without direct authority. Ways to stand out from the crowd: Understanding of data science workflows and the impact of generative AI on the enterprise channel. A strong curiosity for new technologies and the ability to convey their value to distributor sales, technical, and executive teams. Strong executive presence, polish, and political savvy. A track record of successfully growing revenue for innovative, technology-based solutions. Established relationships within key enterprise distributors and the ability to accelerate their revenue growth. Widely considered one of the technology world's most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer you and your family at *********************** Your cash compensation will be determined based on your location, experience and the pay of employees in similar positions with 85% paid through base salary and 15% variable compensation. The cash compensation range is 200,000 USD - 304,750 USD. You will also be eligible for equity and benefits. Applications for this job will be accepted at least until December 22, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
    $124k-164k yearly est. Auto-Apply 1d ago
  • Core Business Operations Senior Consultant, Value Creation

    Sales Director, Onevista In Remote

    Remote job

    We are seeking an experienced back-office operator or consultant with deep exposure to B2B SaaS workflows-particularly in deal desk enablement, lead-to-cash (L2C) transformation, and contract lifecycle management to join Vista's Value Creation Team (VCT) in the Core Business Operations (CBO) Practice. Vista's Core Business Operations Team serves as a trusted advisor to portfolio company leaders to drive execution across strategic initiatives focused on back-office excellence, particularly in renewal process optimization, contract lifecycle improvements, and deal desk enablement. A significant focus is accelerating AI adoption in the back office including tooling research and evaluations, use case ideation, and sharing lessons learned across the portfolio. You will contribute to both pre-investment business diligence (assessing market-leading software businesses) and post-investment transformation (working directly with portfolio leaders to unlock enterprise value). This role is based in Austin, TX or remote locations and is available for an immediate start. Responsibilities As a Senior Consultant on the team, you will: Work closely with VCT colleagues, investment team members, and portfolio company executives to build and execute on value creation plans, including implementation of Vista's CBO best practices. Support Vista's investment teams in conducting business diligence. Develop insights and recommendations on Revenue Quality maturity, efficiency, and improvement opportunities. Evaluate and implement deal desk policies in Salesforce or other CRM systems. Conduct contract analysis using AI tools and translate findings into renewal, pricing, and risk strategies. Manage workstreams, coordinate stakeholders, and ensure timely, high-quality deliverables. Contribute to continuous improvement of Vista's value creation methodologies and best practices. Qualifications 4-6 years of professional experience in management consulting or B2B SaaS environments-ideally in RevOps, LegalOps, or L2C-related operations. Experience with commercial due diligence a plus (but not required). Demonstrates the ability to foster teamwork while working on projects and ability to work independently with little supervision when needed. Strong analytical skills, with the ability to interpret data and translate insights into clear, actionable strategies. Demonstrated ability to execute in a fast-paced, dynamic environment with multiple engagements and shifting priorities. Exceptional communication and interpersonal skills, capable of influencing and building consensus among diverse stakeholders. Business acumen and familiarity with B2B SaaS lead to cash and back-office processes. High emotional intelligence, adaptability, and intellectual curiosity. Experience with Salesforce or CLM tools strongly preferred. Familiarity with AI tools (e.g., ChatGPT, Claude). Willingness to travel up to 25% of time. The annualized base pay range for this role is expected to be between $130,000 - $150,000. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other components may include an annual cash bonus and a comprehensive benefits package. Company Overview Vista is a leading global investment firm that invests exclusively in enterprise software, data and technology-enabled organizations across private equity, credit, public equity and permanent capital strategies. The firm brings an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees. The focus of Vista's Value Creation Team is to accelerate the corporate maturity of its companies - building software businesses that excel in product superiority and operational efficiency. Their collective counsel and resources allow companies to unlock opportunity, scale their business and grow sustainably to deliver value to all stakeholders. Further information is available at vistaequitypartners.com. Follow Vista on LinkedIn @Vista Equity Partners or X @Vista_Equity.
    $130k-150k yearly Auto-Apply 31d ago
  • Business Operations Consultant

    Sales Match

    Remote job

    Job Title: Remote Business Operations Consultant Hourly Pay: $75 - $81/hour We are seeking a Business Operations Consultant to help organizations improve efficiency, reduce costs, and enhance overall performance. You will evaluate current workflows, identify operational challenges, and develop tailored solutions that align with business goals. This is an exciting opportunity for professionals who thrive on process improvement and cross-functional collaboration. If you have a strong background in operations and a strategic mindset, we'd love to hear from you. Key Responsibilities: Analyze existing business operations across departments to identify inefficiencies and performance gaps Develop actionable strategies to optimize workflows, reduce costs, and increase productivity Partner with senior leadership to align operational improvements with company objectives Implement process changes and oversee their integration to ensure smooth transitions Monitor performance metrics and report on the effectiveness of operational initiatives Recommend and support the adoption of business automation tools and systems Prepare and deliver reports, dashboards, and presentations on key findings and progress Qualifications: Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred) 5+ years of experience in business operations consulting or business transformation Expertise in process mapping, workflow analysis, and performance measurement Strong analytical, problem-solving, and communication skills Proven ability to lead operational change and work cross-functionally Proficient in ERP systems, project management tools, and Microsoft Office Perks & Benefits: Competitive hourly pay: $75 - $81 Flexible hours and remote work options Health, dental, and vision insurance Paid vacation, sick leave, and holidays Access to professional development and certification programs Performance-based bonuses and incentives
    $75-81 hourly 60d+ ago
  • Director Field & Remote Service Ops

    Knapp Inc.

    Remote job

    WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit *************** WHAT YOU GET TO DO This strategic leadership role oversees the delivery and continuous improvement of Resident Business, Remote Services (including Service Desk and IT Services), Global Plant Services, and Training across North America. The Director will drive operational excellence, standardization, and customer satisfaction while aligning with broader North American strategic goals in collaboration with Senior Leadership stakeholders. Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead and evolve the on-site and mobile service delivery model across North America, ensuring high performance, customer satisfaction, and alignment with strategic objectives. Oversee Service Desk teams and IT-enabled service platforms to ensure responsive, reliable, and scalable support for customer operations. Collaborate with global counterparts to maintain service standardization while driving operational success and innovation in North America. Lead the Training Team to implement technician development programs, enforce service standards across sites, and promote continuous improvement and reliability. Partner with executive leadership (VP/SVP/EVP) to support and execute North American service strategies. Drive KPIs, process improvements, and service innovation across all domains. Act as a senior escalation point for critical customer issues, ensuring timely resolution and proactive communication. Perform all other duties as assigned. WHAT YOU HAVE Bachelor's degree in Engineering, Business or related field required. MBA preferred. 10+ years of experience in industrial services, operations, or engineering leadership, preferably within the material handling or automation industry. Proven track record of leading large teams or cross-functional departments. Deep understanding of automated systems, conveyor technologies, robotics, and warehouse operations. Strong background in optimizing processes, managing budgets, and improving performance metrics. Experience with remote diagnostics, service desk operations, and IT-enabled support for automated systems. Familiarity with training and certification programs for technicians working on material handling systems. Skilled in navigating complex organizational dynamics. Exceptional communication skills-both verbal and written. Working Conditions and Environment: Authorization to work in the U.S. Up to 35% travel required (domestic and occasional international). Ability to obtain passport and travel to Europe and Canada Professional office etiquette is required at all times Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada) Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 50 pounds. WHAT YOU WILL GET 2 remote days per week Half day Fridays A beautiful new, state-of-the-art, office complex in Kennesaw, GA Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance Subsidized food delivery Monthly celebrations Quarterly employee events Corporate Social Responsibility including recycling, sustainability and volunteering KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
    $71k-106k yearly est. Auto-Apply 55d ago
  • Business Strategist Lead - AI CoE

    USAA 4.7company rating

    Remote job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AI Strategy Leader you will join USAA's Enterprise AI Center of Excellence. In this role, you will develop and communicate USAA's AI strategy, create operational roadmaps, craft executive communications for senior leadership and the Board of Directors, and lead cross-functional pivotal initiatives. The ideal candidate will have 3-5 years of strategy consulting experience, ideally with a background in Analytics/AI and experience from a management consulting firm or internal company strategy team. An advanced degree and the ability to present to senior leaders are critical, as you will play a key role in crafting and scaling Generative AI initiatives across USAA! Responsible for managing and communicating the progress and outcomes of business strategic and operational efforts with senior leadership throughout the planning process and ongoing. Provides thought leadership, resources, support, guardrails, and guidance to enable senior leaders across CoSA and enterprise to achieve strategic goals. Contributes to the sustainability of CoSA and functional strategies while also ensuring all production and expense targets are achievable for the plan horizon. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Leverages expert business acumen, critical thinking, abstract thinking, and empathy to independently reframe business problems into business opportunities. Develops custom project approaches to uniquely address the specific needs of each defined initiative, ensuring a deep focus on achieving business objectives. Continuously iterates and refines methodologies to optimize business development. Drives continuous improvement by iteratively refining methodologies and approaches to further evolve the business strategy subject area. Leads diverse audiences, including partners, senior executive leadership, collaborators and users towards a shared vision and desired outcomes through impactful communication and engagement strategies. Conducts comprehensive strategic analysis employing advanced data analysis skills, to manipulate, interpret and study additional data sources to translate findings into comprehensive actionable insights for further business strategy development. Synthesizes and interprets large amounts of quantitative and qualitative data to create narratives that communicate strategic recommendations These recommendations may include audience and market recommendations; vision, advantage, scope; experience guardrails; journey maps; prototypes; sketches; visual concepts; narratives; white papers; blueprints. Maintains a deep understanding of business needs, goals, and challenges and connects all aspects of the business strategy to tell a cohesive, impactful story aligning to the enterprise corporate strategy. Defines and delivers recommendations to enhance the business strategy practice, ensuring alignment of business strategies to the enterprise corporate strategy Elevates experience related opportunities to USAA strategic planning process. Implements and evolves functional strategies developed in partnership with the CoSA strategy team. Understands and supports the execution of functional, CoSA and enterprise strategies with functional implications. Partners with the CoSA strategy team on the USAA strategic planning process. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of business strategy experience to include 4 years of experience leading strategy engagements. Deep expertise in industries such as financial services and/or insurance. Ability to identify strategic needs and lead all aspects of projects with sound business recommendations and alignment with key business partners. Demonstrated experience influencing business decisions and driving strategic outcomes. Demonstrated experience translating complex business strategy and vision into an executable business process and technology plan and successfully delivering component. Demonstrated technical Consulting Skills including but not limited to, Hypothesis-driven problem solving; Primary Market research (e.g. interviews); Secondary Market research (e.g. desk research); Data analysis (e.g. what-if, sensitivity, etc.); Story Telling; PowerPoint / Excel; Presentation skills; Meeting Leadership Advanced quantitative, analytical, written, and oral communication, and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels. What sets you apart: Advanced degree (MBA Preferred) 3+ years strategy consulting experience (internal or external management consulting) Background in Analytics / AI Developed strategy documentation and communications for senior leaders and Board of Directors Led complex, cross-functional initiatives independently Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $50k-63k yearly est. Auto-Apply 4d ago
  • Business Optimization Strategist

    Wvumedicine

    Remote job

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Lead efforts to design, innovate, and implement solutions as needed to improve systems and processes. Advocate for customers to understand business needs and identify improvement/productivity opportunities. Possesses critical thinking skills to assess analytical needs and determine the appropriate course of action. Manage successful relationships across project teams and facilitates the development of optimal solutions. Use of performance improvement, project management, cost accounting, industrial engineering, and technological skills will be employed to work with all levels of WVUHS management and medical staff. Continuous learning of current data base structure, and business intelligence tools are required to confer with customers and other members of the application teams. Effectively communicate across all levels of the organization. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Master's degree in Information Technology/Computer Science, Engineering, Business Management, Business Administration, Accounting, or Hospital Administration, OR 4 years of data analytics experience required. 2. This position will require an EPIC official designation of “Proficient” within the new hire probationary period. EXPERIENCE: 1. 1 year experience working with relational data base structures including design, testing, troubleshooting problems and/or training. 2. 1 year of experience in data analysis and/or health care planning background. 3. 1 year of experience with reporting tools such as Crystal Reports. 4. Experience with Structured Query Language (SQL/Oracle) and/or Business Objects. OR MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Bachelor's degree in Information Technology/Computer Science, Engineering, Business Management, Business Administration, Accounting, OR 4 years of data analytics experience required 2. This position will require an EPIC official designation of “Proficient” within the new hire probationary period. EXPERIENCE: 1. 2 years of experience working with relational data base structures including design, testing, troubleshooting problems and/or training required. 2. 2 years of experience in data analysis and/or health care planning background. 3. 2 years of experience with reporting tools such as Crystal Reports. 4. Experience with Structured Query Language (SQL/Oracle) and/or Business Objects. 5. Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT. PREFERRED QUALIFICATIONS: EXPERIENCE: 1. Familiarity of applications to be supported preferred.ars' experience with Structured Query Language (SQL/Oracle) and/or business intelligence tools CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Maintains a thorough understanding of the data base structure and business intelligence tools to create required analytical solutions 2. Serves as first point of contact for data analytics and process improvement 3. Performs data analysis and creates queries, programs and automation 4. Uses analytical methods to ensure reported data is meaningful and accurate 5. Demonstrates technical ability in data analytics using various systems and tools such as Tableau, Microsoft Office Suite, and SAP products. 6. Attends courses in performance improvement activities, system design, technical training, statistical analysis, and other appropriate subjects 7. Leads data requirements gathering for problem identification, resolution, and solution design 8. Provides analytical insights from data to drive strategic business decisions 9. Project Coordination- Identifies need for cross functional teams to ensure projects are completed 10. Reviews, identifies and documents any issues, barriers, or risks and brings them to management's attention 11. Provides Project/Task Coordination Services to customers as assigned 12. Manages workload and balances quality of work with deadlines to fulfill user expectations and project goals 13. Manages expectations and engages management to review/resolve any potential changes to project scope, expected deliverables, etc 14. Implements changes while adhering to the change control policy and procedures for the project in order to deliver a successful solution to the customer 15. Communicates to all parties the natures, significance and risk factors of corresponding projects 16. Participates in post implementation review of projects 17. Gathers customer requirements to understand business needs and translate into actionable solutions 18. Team Building- Participates in training and professional development sessions 19. Offers assistance and support to co-workers 20. Contributes to building positive team spirit and cohesiveness 21. Balances team and individual responsibilities 22. Works proactively and cooperatively in group problem-solving situations 23. Engages peers/ employees in improving the quality of the work PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS & ABILITIES: 1. Ability to handle and maintain confidential information 2. Ability to work well under high stress conditions 3. Ability to work independently or cooperatively as a team member 4. Ability to adapt to various workloads and assignments 5. Ability to work with multi-disciplinary groups and facilitate meetings 6. Must have reading and comprehension ability 7. Must be able to type 8. Must be able to read and write legibly in English 9. Possess good oral and written communication skills 10. Ability to prioritize tasks 11. Must have independent decision-making ability 12. Ability to work in a fast paced and rapidly changing environment 13. Must be flexible Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: SYSTEM West Virginia University Health System Cost Center: 525 SYSTEM IT Strategic Analytics
    $45k-87k yearly est. Auto-Apply 25d ago
  • Remote | Business Growth Strategist | High Ticket

    Passport To Personal Freedom

    Remote job

    BUSINESS GROWTH STRATEGIST NEEDED! About Us Tired of the 9-5 grind? We're looking for go-getters who want more flexibility, meaningful work, and income that directly reflects their effort. If you're self-driven, open to learning, and excited by the idea of working remotely on your own schedule in high ticket marketing, this could be a great fit. At Passport To Personal Freedom we're on a mission to empower goal-oriented individuals to thrive in high ticket marketing. Partnering with an international company in over 100 countries in the Mindset and Success Education industry, we provide e-learning programs and organise virtual and in-person destination events around the world. We specialise in equipping individuals with the tools and strategies they need to succeed. About the role: This is a full or part-time remote role where you will be responsible for the creation of plans and strategies for growth and lead generation, communication, sales analysis and market research. Qualifications Experience in relationship management is a plus Effective Communication skills Business Development skills Excellent negotiation skills Market Research and Competitive Analysis skills Ability to work independently and remotely Experience in Business Administration, Marketing, or related field Minimum of 5 years work experience What we provide Full training, resources and support including 3 weekly Zoom sessions Complete autonomy to work a flexible schedule, on your terms Active collaboration with an extensive team of successful leaders Full access to an integrated management system Lifetime access to award-winning development programs focussing on success mindset Key Responsibilities Be committed to your own ongoing personal growth Formulate strategies for organisational growth and lead generation Understand the needs of the Mindset and Success Education sector to identify areas for growth Reporting on strategic effectiveness Be a creative, big thinker Be adaptable to change Why us Full autonomy: enjoy the freedom and flexibility of remote working for a minimum of 15-20 hours a week. No micromanagement. Global reach and impact: we currently operate in over 130 countries Culture of collaboration and experience: we value and demonstrate ongoing learning, innovation and full support Compensation This position provides results-driven earnings based solely on individual performance. It is not a salaried role. Earnings are uncapped subject to your efforts. Students need not apply as work experience is essential. If you are a self-motivated professional looking for an additional role outside of your career or someone who is driven and goal-oriented wanting a fresh start working remotely, APPLY NOW! We'd love to meet you!
    $50k-93k yearly est. Auto-Apply 13d ago
  • Business Development Strategist (Remote)

    Lightning Labs 3.9company rating

    Remote job

    Lightning Labs is looking for a Business Development Strategist who is passionate about bringing bitcoin to the next billion people by expanding Lightning's reach across new companies and industries. This role will be focused on identifying businesses that will help grow the Lightning Network, building relationships with the relevant leaders, and communicating the business value of Lightning to them. The ideal candidate will have previous experience in the finance industry, a fintech or payments company, or in a business development role for a high-growth startup, have a strong understanding of the technologies behind bitcoin and Lightning, and have excellent writing skills. Responsibilities: Strategy Collaborate with leadership on business development strategy, from aligning on promising regions and verticals to identifying target companies to tailoring specific value propositions for those companies. Understand and clearly communicate how higher level shifts in the global financial market will impact a multi-asset Lightning Network and stablecoin adoption. Business Development Source new potential customers, from new Lightning-first entrepreneurs to existing bitcoin companies and non-bitcoin companies that want to add Lightning support to their apps. Support existing customers by being a point of contact for technical questions or feature requests, and by being able to explain new features and the business-related impacts of upgrading. Understand customers' business goals, and connect them with ecosystem participants that may help them achieve them. Communications Write compelling, high-quality thought pieces to drive awareness and education around the Lightning Network, Lightning Labs, and its products. Support funnel growth activities, such as blog posts, press releases, engagement across social outlets, and community events. Build organic awareness and grow engagement across community platforms such as Slack, Telegram, Twitter, etc. Location: Global and remote. Proximity to US time zones would be ideal. Requirements: Passion for bitcoin, Lightning, and the mission of bringing financial freedom to the world At least 3-5 years of experience in a business development, strategy, financial, or other relevant role Attention to detail and strong writing and editing skills Creative thinker who can effortlessly communicate technical concepts to non-technical audiences Eagerness to try new things and to be energized by creative challenges Ability to work autonomously and collaborate across time zones Fast learner with a strong ability to reach out to new audiences Preferred: Track record of public writings regarding the global financial or payments markets, ideally with an emphasis on bitcoin, Lightning, or stablecoins Ability to build relationships particularly with entrepreneurs and developers in emerging markets (LATAM, Asia, Sub-Saharan Africa) Familiarity with the Lightning community and a technical understanding of bitcoin and Lightning
    $72k-112k yearly est. Auto-Apply 60d+ ago
  • Partner Sales Business Manager

    Omnissa

    Remote job

    We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions-including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance-into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values-Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value-we're growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we'd love to hear from you. What is the opportunity? Omnissa is looking for an experienced and motivated Partner Sales Business Manager to join our Partner and Channel team in the Americas. You will be an instrumental member of our team and will be directly responsible for helping to build out and develop our ecosystem of Enterprise Partners in the Chicago, IL area and in support of Omnissa's overall Partner GTM strategy. Here's more: Develop and implement Partner sales strategies that are aligned with Omnissa's business objectives to consistently achieve and exceed revenue targets. Build, develop and manage relationships with assigned Omnissa partners. Serve as the primary point of contact and trusted advisor for a partner's sales, marketing, and technical teams. Identify, recruit, and onboard new Partners into our Omnissa Partner Program and ensure they have the tools and knowledge needed to deliver successful outcomes for their Customers. Enable Partners on Omnissa's value propositions, use cases, competitive differentiation, and product updates. Coordinate training and certification activities to ensure they have the necessary skills and competency to be successful. Work with Partners to create joint business plans, including sales target alignment, demand generation campaigns, marketing programs and enablement plans; all while tracking progress with regular business reviews. Collaborate with Omnissa sales teams to build joint pipelines and execute co-selling motions. Identify and support strategic opportunities through deal registration, account mapping, and sales engagement. Monitor market trends, competitive activities, and customer feedback to identify opportunities for business growth and development. Engage with internal and external stakeholders to help create business cases, programs and processes that will help your Partners execute on our joint go to market strategies. What will you bring to Omnissa? 5+ years in partner/channel management, alliances, or sales in the enterprise software or cloud/SaaS industry. Familiarity working with the largest and most strategic Chicago-based Enterprise Resellers Familiarity with Omnissa, VMware Workspace ONE & Horizon, or competing technologies in the VDI, EMM, and Application Virtualization space is highly desirable Strong partner relationship and business development acumen; coupled with excellent presentation, communication, and negotiation skills. You will build actionable relationships and set a regular cadence for engagement with various stakeholders within your Partners, including exec leadership, sales, pre-sales and services Your individual partner business plans will establish a foundation of intelligence and insight for both short-term tactical opportunities as well as long-term strategic success including marketing plans and activities. You will be instrumental in supporting Partners in developing best-in-class sales, consulting, deployment, and managed services practices, to help successfully drive their customers digital workspace transformations. Internally, you will work with various stakeholders across the entire Org and will collaborate with our Go to Market teams to accelerate key partner programs and initiatives. Must possess a data-driven mindset as you track KPIs, forecast growth, and report performance. Must be able to think strategically to use this data to drive decisions. Highly trusted individual who maintains and expects high standards for self. An overall positive and energetic approach will set you apart from competitors. Location: Chicago, IL Location Type: Remote Education: Bachelor's preferred, or equivalent combination of education and relevant professional experience. This role is eligible for commission and the typical On-Target Earnings (OTE) range is USD $217,550 - $362,550 per year. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind: Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal, state and local law. This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.
    $100k-133k yearly est. Auto-Apply 29d ago
  • Manager, People Business Partners

    Gitlab 4.3company rating

    Remote job

    GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As the Manager, People Business Partners, Engineering, you'll be a strategic partner to engineering leaders, VP/Sr. Director level, helping them navigate change, mature their organizations, and build a healthy, high-performance culture. You'll focus on engineering-specific challenges such as evolving job architecture and leveling, supporting leadership transitions at the executive level, and driving consistency in how we develop, calibrate, and grow engineering talent across distributed teams. In this role, you'll work on a global scale, with a particular focus on supporting leaders globally, and you'll play a key part in making complex transformations feel clear and manageable for both leaders and their teams. You'll report into the PBP organization and work closely with peers like current and former Engineering PBPs to shape how GitLab's engineering function operates as we continue to grow. You'll be expected to quickly build trust with senior engineering leaders, lean into engineering-wide processes like calibrations and offsites, and help bring cohesion to a leadership team that spans tenured GitLab team members and newer leaders. This is a good fit if you enjoy working in a fast-paced tech environment, are comfortable with ambiguity and change, and want to make a visible impact on how engineering teams are structured, supported, and set up to deliver results. What You'll Do Partner with senior engineering leaders, including VP/senior directors, to understand their organizations, priorities, and challenges, and translate these into clear people and business priorities. Drive and support job architecture changes in Engineering, including the introduction of new levels, to help leaders adopt and mature consistent role expectations and career paths. Lead and facilitate key Engineering people processes, such as calibrations, in close partnership with the PBP team and cross-functional partners like Talent Management. Advise and coach engineering leaders on topics such as organization design, change management, and navigating global teams, including basic EMEA considerations. Work closely with other PBPs and Talent partners to share insights, align on approach, and ensure a consistent, high-quality experience for Engineering leaders and their teams. Use data and qualitative feedback to identify trends in the Engineering organization and recommend actions that improve effectiveness, engagement, and performance. Support planning and execution of Engineering offsites and other key forums so leaders can align on priorities, make decisions, and move work forward efficiently. What You'll Bring Experience as a People Business Partner or similar role supporting engineering or technical organizations, ideally with exposure to fast-paced tech environments of comparable size and complexity. Background working with senior leaders, including Senior Directors and Vice Presidents, with the ability to build trusted relationships, influence decision-making, and provide clear, data-informed guidance. Experience supporting globally distributed teams, including familiarity with working across multiple regions and time zones and navigating regional differences such as those in EMEA. Comfort operating in periods of organizational change or transformation, such as job architecture updates, leadership transitions, or shifts in team structure and culture, while balancing strategic work (for example, organizational design, leadership effectiveness, and culture initiatives) with hands-on execution of core People processes. Strong communication and collaboration skills, including working asynchronously and partnering cross-functionally with Talent Acquisition, Total Rewards, and other People teams. Openness to learning GitLab's ways of working and applying transferable experience from related domains (such as product or IT) while developing a deeper understanding of engineering needs. About the team The Engineering People Business Partner (PBP) team supports GitLab's Engineering teams globally, to build a high-performing, scalable, and globally distributed organization. You'll partner closely with senior leaders on these teams, whose members are based across the US and EMEA. You'll also collaborate asynchronously with other PBPs, Talent Management, and cross-functional partners to support organization design, performance and calibration processes, and ongoing culture and leadership development. The team is focused on maturing Engineering's people practices, creating cohesion across leaders who are at different stages in their GitLab journey, and helping the organization navigate major transformations in structure, ways of working, and leadership. You can expect quarterly travel for Engineering and PBP offsites and collaborative forums. This role also requires significant working hours overlap with US Central or East Coast time zones to support the team's global operations across multiple time zones. Candidates based in other locations who can accommodate these hours are welcome to apply. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
    $94k-132k yearly est. Auto-Apply 3d ago
  • FSI/GSI Partner Business Manager (Public Sector)

    Cribl 4.1company rating

    Remote job

    Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity. Why You'll Love This Role: Cribl is looking for a Public Sector Federal Systems Integrator Partner Business Manager in a “sell through” capacity with strong Public Sector relationships and experience. This candidate should have strong skills in Federal and SLED program strategy and deep ties into the FSI /GSI (SLED) community to grow and accelerate our partner GTM strategy. Candidates should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus. We are looking for candidates that are creative, aggressive and looking to advance Cribl's value towards Public Sector initiatives and missions. Please note, this is a remote role based out of the Washington DC Metro Area. As An Active Member Of Our Team, You Will… Seasoned revenue generation track record driving sales in both direct and Channel roles selling into the Public Sector space Public sector FSI/GSI (SLED) success with a rolodex of partners and their key executives and sales leaders Strong history of building and driving pipeline generation at the field level in FSI/GSI(SLED) Community go-to-market organizations Proven history of exceeding sales quotas Ability to forecast revenue accurately with strong Salesforce.com skills Passionate Channel champion who can provide world-class relationship development and thought leadership across an assigned Public Sector partner base to increase revenue and drive incremental business opportunities Work with Cribl's Executive, Technology Alliances, Marketing and Sales teams to identify key Public Sector System Integrator partners and opportunities Build a strategic plan for initiating conversations and selling the value of a mutually beneficial working relationship to those partners, and drive the structure of partnerships Serve as the partner advocate inside Cribl; evangelize FSI/GSI partners and the opportunities they present by injecting partner DNA into Cribl Collaboration with Public Sector Sales Leaders and Alliance Managers across several territories (Civilian, DoD, SLED, and Intel) to drive strategic initiatives and foster collaborative relationships Understand and apply market trends, mission priorities, and partner goals to envision, shape, and assist in closing opportunities. If You've Got It - We Want It Strong motor, execution and intrinsically driven Deep Public sector relationships and proven revenue generation Federal System Integrator community 7-10 years of high-tech business development or Channel at a high-growth start up, successfully implementing channel/field alliances strategy to drive dramatically increased sales Highly organized and detail oriented Natural and highly effective relationship / partner development skills Ability to formulate a partnership vision, strategy, and execution plan Experience with Cloud Software Vendors and their strategies/business models Ability to run quickly with little supervision and adapt to a fast-paced, constantly changing environment A high degree of honesty, integrity and sound judgment BA/BS degree, MBA or Masters degree from a top university a plus Salary Range The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity. The total compensation offered for this position will include a commission/incentive plan. #LI-AD1 #LI-Remote Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.
    $96k-134k yearly est. Auto-Apply 8d ago

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