Financial Wellbeing Program Manager
Senior manager job in New York, NY
Financial Wellbeing Program Manager - The BNY Hamilton Institute
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
We're seeking a future team member for the role of Financial Wellbeing Program Manager to join the BNY Hamilton Institute, part of our Enablement and Global Affairs organization. This role can be located in New York, NY, Pittsburgh, PA or Lake Mary, FL.
The Institute focuses on driving very tailored development for the company's senior leaders, in the context of BNY's culture, strategic pillars and principles. In addition, it guides BNY's approach towards building financial knowledge through structured programs for both our employees in support financial decision making, and to support the financial resilience of our broader communities.
This roles plays a critical role in the design and delivery of financial education initiatives that empower employees to make confident financial decisions and improve their overall wellbeing. This role combines strategic program management with a focus on operational excellence to support employees through every stage of their financial journey. This role will work across internal stakeholders, external vendors and subject matter experts, with a particularly close partnership and collaboration with the People Total Rewards Team to ensure we lead with an “employee-first” approach.
Key Responsibilities
Program Development & Implementation
Develop, launch, and manage scalable financial education programs and experiences that align with business goals and employee needs.
Demonstrate a product-oriented mindset aligned with organizational priorities.
Oversee vendor selection, contract management, and collaboration with financial education providers/ consultants.
Employee Engagement & Education
Serve as a subject matter expert and champion for financial education and wellbeing across the organization.
Create communications and resources that make complex financial concepts simple and actionable.
Tailor communication and programming to meet the needs of employees at different career stages and financial situations.
Data, Measurement & Reporting
Establish KPIs and track program outcomes to assess impact on employee engagement and productivity.
Continuously evolve programs by leveraging industry research, benchmarking, and best practices.
Provide insights and recommendations to applicable stakeholders based on data and employee feedback.
Partnership & Advocacy
Collaborate with People, Benefits, Learning & Development, Philanthropy, and business teams to integrate financial wellbeing into the broader enterprise employee experience strategy.
Stay current on industry trends, emerging tools, and best practices in employee financial education and advocate for financial wellbeing as a driver of productivity, engagement, and retention.
Chair periodic meetings to present outcomes, gather feedback, and with relevant stakeholders prioritize next-gen offerings.
Qualifications
Bachelor's degree in Business, Finance, HR, Education, or related field.
5-8+ years of experience in financial education, learning & development, HR benefits, or financial wellbeing programs.
Strong understanding of personal finance topics and the ability to translate them into relatable, employee-friendly content.
Demonstrated success managing large/complex initiatives and external vendor partnerships.
Experience with global or multi-location program implementation.
Excellent communication, facilitation, and stakeholder management skills.
Data-driven mindset with the ability to measure and communicate program effectiveness.
Ability to engage employee populations across geographies and demographics.
Key Competencies
Strategic program design and execution
Employee engagement and education
Data-driven decision-making
Vendor and stakeholder management
Clear, empathetic communication
Passion for improving financial wellbeing
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $150,000 and $170,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance and market factors.
Auto-ApplyProgram Manager, Licensed
Senior manager job in New York, NY
Manages and oversees the administration of a Behavioral Health Services (BHS) program, including the appropriate utilization and management of staff and the quality of program participants care with an emphasis upon an inter-disciplinary team approach to the delivery of care. Works under general direction.
What We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, CEU credits, and advancement opportunities
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
What You Will Do
Provides clinical supervision to staff including assigning, monitoring and evaluating cases for clinical team(s). Conducts regularly scheduled team meetings. Provides back-up coverage for program leadership as required.
Manages triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times.
Collaborates with other team members and Behavioral Health Services (BHS) leadership in formulating clinical and administrative policies and procedures, preparing policy and procedure manuals, implementing and maintaining established policies and procedures, and proposing modifications and revisions of policies and procedures, as indicated.
Collects, tracks, and monitors progress and outcomes for all staff assigned to the team(s); produces and maintains detailed reports for all data pertinent to the program. Reports relevant data to funders and central administration as needed.
Oversees the maintenance of updated case records for team(s) through EMR and coordinates effective electronic communication throughout all provider databases, as needed. Maintains case records in accordance with program policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.
Monitors the program budget and is knowledgeable of all financial aspects of the program, including, but not limited to, reimbursement and purchasing.
Ensures volume and productivity meet program standards and operations.
Oversees compliance of quality and performance indicators, and supervises staff to achieve goals. Performs internal audits to ensure compliance with policies and procedures and takes corrective action, as necessary to address deficiencies.
Provides clinical subject matter expertise and serves as a resource to supervisors, clinicians and staff.
Provides assessment, direct services to program participants and families in the community; advises and consults in case conferences, staff meetings, and discharge planning as needed.
Promotes positive relationships within VNS Health and other community service organizations. Serves as program liaison to other community agencies, negotiating formal liaison and organizing consultation and education for referral sources.
Participates in 24/7 on-call coverage schedule and performs on-call duties, as required.
Investigates complaints registered by program participants, completes Incident Reports and other safety and quality reports within required time frames.
Collaborates with program leadership and other staff in the development and implementation of in-service education programs.
Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.
Oversees the development of systems and records for billing each MCO.
Qualifications
Licenses and Certifications:
Current registration to practice as a Nurse, Social Worker, Psychologist, Marriage and Family Therapist, Mental Health Counselor or other related license in the State of New York required
For IMT: LCSW or LMHC required
Education:
Master's Degree degree in Social Work, Psychology, Marriage and Family Therapy, Mental Health Counseling, Nursing or other related field required
Work Experience:
Minimum of five years of supervisory and administrative experience with demonstrated competency in program management, budget management, and community relations required Strong interpersonal and leadership skills required. Knowledge of Microsoft applications required
Pay Range
USD $77,200.00 - USD $96,500.00 /Yr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Auto-ApplyVP, Enterprise Strategy & Alignment
Senior manager job in Jersey City, NJ
About the Company:
Celltrion USA is Celltrion's U.S. subsidiary established in 2018. Headquartered in New Jersey, Celltrion USA is committed to expanding access to biologics to improve care for U.S. patients. Celltrion USA will continue to leverage Celltrion's unique heritage in biotechnology, supply chain excellence, and best-in-class sales capabilities to improve access to high-quality biopharmaceuticals for U.S. patients. Celltrion Healthcare, which suggested a new growth model in the Korean biopharmaceutical industry through biosimilars, is now advancing to new challenges to become a global pharmaceutical provider. Just as it has overcome many obstacles in the past, Celltrion Healthcare will successfully pave the path for global direct selling, which has never been achieved yet by Korean biopharmaceutical companies. As it continues to surpass its current success, Celltrion Healthcare will take a leap forward to become a leading global biopharmaceutical company.
Celltrion Healthcare provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.
POSITION SUMMARY
The VP, Enterprise Strategy & Alignment serves as the Chief of Staff, trusted thought partner, and strategic integrator to the Chief Executive Officer (CEO). This newly created senior leadership role ensures enterprise-wide clarity, alignment, and disciplined execution across all functions, while enabling a clear and consistent flow of information across geographically dispersed leadership teams. The role drives structured planning, communication, and governance to strengthen operational rigor, reduce friction, and increase organizational focus.
This leader will build trust, cohesion, and shared understanding across teams with diverse operating styles, organizational rhythms, and cultural contexts. They will maintain a proactive communication cadence between executive leadership and the broader enterprise to ensure that priorities are well-interpreted and effectively executed.
This role is designed for a dynamic, proactive, highly driven leader who thrives on bringing clarity and results to the unstructured. Along with organizational integration, this role will take ownership of urgent, high-leverage projects that cut across functions. The ideal candidate is a problem-solver who is forward-looking, super organized, and highly strategic.
Reporting directly to the CEO, the VP is required to work from the Jersey City, NJ office at least three days per week. The role works closely with the Commercial Organization Chief of Staff, the Medical Chief of Staff, and all functional heads, serving as a central liaison, escalation point, and driver of cross-functional enterprise alignment and operating rhythm. As a new member of the executive team, part of the early remit will be structuring and launching a new Strategic Initiatives Office (SIO) to include efficient project management functionality.
KEY ROLES AND RESPONSIBILITIES
Develop the strategic planning approach, cadence, and tools/templates, incorporating the biosimilar and branded portfolio, new launches, lifecycle management, and annual budget/resourcing planning.
Lead the enterprise strategic planning process, ensuring timely and effective participation across all functions and translating the CEO's vision into a clear, actionable enterprise roadmap.
Maintain and evolve a governance framework and operating rhythm for the executive leadership team, including reviews, decision-gates, and prioritization forums.
Facilitate enterprise reviews, progress tracking, and strategic recalibration across functions - developing any tools/templates needed to ensure easy visibility.
Develop and manage the enterprise-level Strategic Initiatives Office / PMO, including initiative intake, progress tracking, resource allocation, timeline management, issue escalation, and risk mitigation.
Ensure cross-functional coordination by aligning Chiefs of Staff and functional leaders to implement enterprise priorities cohesively.
Provide prioritization support to the CEO and leadership team by surfacing and forecasting dependencies, resource constraints, and risks.
Oversee change management for major enterprise-wide initiatives, such as organizational restructuring, process standardization, and integration of new functions.
Own and drive execution of high-profile, priority projects and analyses that cut across the organization.
Serve as the primary “voice” of the CEO by translating and clearly communicating priorities, strategic intent, and expectations to the broader organization; represent the CEO in meetings and develop key communications as requested.
Ensure timely, consistent, and transparent enterprise-wide communication and messaging, proactively anticipating and surfacing potential challenges.
Manage the CEO's operating rhythm, including agenda development for executive meetings, follow-up on decisions, and ensuring execution and accountability.
Act as a trusted thought partner to the CEO on enterprise issues by proactively flagging critical risks, offering alternative scenarios, and proposing prioritization.
WORK EXPERIENCE
At least 10-15 years of senior leadership experience in enterprise strategy, strategic operations, transformation, or equivalent roles within the biopharmaceutical / life sciences industry or a closely related regulated sector (e.g., healthcare, biotech, medical devices).
Proven track record of leading complex, cross-functional, multi-stakeholder initiatives (e.g., enterprise strategic planning, organizational transformation, integration, global/regional alignment).
Demonstrated experience managing a Project Management Office (PMO) or Strategic Initiatives; strong portfolio management, prioritization, and execution capability.
Strong change-management capability and experience operating in environments with cultural, organizational, or geographic complexity (e.g., global organizations, multiple offices, cross-country coordination).
QUALIFICATIONS
Executive presence and the ability to influence senior leaders across functions and geographies.
Excellent verbal and written communication skills with the ability to distill complex issues into strategic narratives, present to senior leadership, and communicate across all levels of the organization.
Strong judgment, problem-solving skills, and comfort making decisions or tradeoffs under ambiguity.
Exceptional project and program management skills and the ability to manage multiple priorities, timelines, and stakeholders in parallel.
High emotional intelligence, maturity, discretion, and integrity, comfort with ambiguity and driving change in a fast-paced environment.
Proficiency in Microsoft Office (especially PowerPoint and Excel); familiarity with project management tools and business intelligence dashboards is a plus.
Ability to work out of the Jersey City, NJ, US HQ at least 3 days a week
Willingness to travel (estimated ~10-15%) as required
EDUCATION
Bachelor's degree required (Business, Life Sciences, Marketing or related field).
MBA, MHA, or other advanced degree strongly preferred (especially with focus on business, strategy, management consulting, or life sciences / healthcare administration).
CORE COMPETENCIES
Strategic Thinking and Big-Picture Orientation - ability to translate broad business vision into concrete, actionable plans, anticipate future needs and risks, and maintain long-term perspective while balancing short-term execution.
Cross-Functional Influence and Collaboration - adept at working across functions and with multiple Chiefs of Staff and able to build consensus and ensure alignment.
Operational Discipline and Execution Excellence - rigorous about follow-through, deadlines, resource allocation, dependencies, accountability, strong project and portfolio management skills, and ability to own and drive high-profile enterprise projects
Communication and Cultural Fluency - clear, transparent communicator, able to “translate” strategy, sensitive to cultural differences and adept at building trust across global teams.
Change Leadership and Organizational Agility - comfortable driving change, instituting new processes and structures, and able to support organizational transformation and help teams adapt.
Problem Solving and Risk Management - capacity to identify bottlenecks, foresee risks, escalate issues, and provide thoughtful mitigation strategies.
Executive Presence and Judgment - trusted advisor to CEO and senior leadership who is able to elevate critical issues and present trade-offs and recommendations.
Integrity, Discretion, and Trustworthiness - handles sensitive information, communication, and escalation with high confidentiality and professionalism.
Celltrion USA is an equal opportunity employer. It is our policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
#LI-MDRD
Senior Trade Manager
Senior manager job in Parsippany-Troy Hills, NJ
The Senior Trade Manager is a critical member of IBSA's Market Access team, supporting trade and channel strategies and tactics for both inline and pipeline products.
As a cross-functional integrator, the Senior Trade Manager will use his/her commercial, market access and trade expertise to collaborate closely with internal and external partners to support in-line brands and to prepare for the launch of future products. For inline products, this position supports patient access to IBSA brands via trade distribution, copay assistance programs, Independent Pharmacy programs (with the Director of MA) and government programs (FSS). For future products, this position develops trade and access strategies, identifies and works with external vendors to support key distribution/trade strategies.
Key Responsibilities:
Develop product-specific trade strategies and tactics for traditional drug wholesalers, hybrid distributors, independent pharmacies, chain drug, food/drug and other retailers in conjunction with the Director of MA and other internal stakeholders
Develop and execute copay savings programs to maintain patient access, reduce Rx abandonment and maximize patient LOT while supporting annual GTN goals
Develop integrated IBSA Direct program with SPs and internal stakeholders. Track specialty pharmacy performance: Rx abandonment, time-to-fill, PA success rate etc. and communicate to internal stakeholders. Recommend strategies to improve pharmacy and program performance
Manage Cash Voucher and hybrid programs (GoodRx, Cost Plus etc.)
Review wholesaler and distributor inventory levels, service levels, days-on-hand, and other metrics. Recommend actions to optimize wholesaler/distributor performance
Liaise with external and internal partners to design and execute new product launch plans, ensuring that all trade-related launch deliverables are completed on time
Shape, inform and coordinate RFP processes to identify and engage prospective channel partners needed to launch new products
Manage PAP Program
Manage GPO relationships (Premier, Vizient, MHA, etc.)
Manage Fingertip Formulary program including program tracking, training and communication for field sales
Support gross-to-net (GTN) modeling for existing and new products leveraging knowledge of trade channel economics to develop brand WAC pricing and access program recommendations for management consideration
Participate in sales training programs including Initial Sales Training (IST), the IBSA annual sales meeting (NSM) and POA meetings
Strategic Planning & Analysis:
Provide insights and strategic analysis to support current IBSA Portfolio products, future launch brands and business development cases
Support IBSA sales team in understanding business opportunities for current IBSA portfolio and launch brands
Partner with US Commercial Team (Sales, Marketing, Sales Operations) to pull through initiatives that align to the annual Strategic Brand Plans
Qualifications:
Bachelor's degree (4 years B.A., B.S. or equivalent) from an accredited institution. MBA or advanced degree is preferred
Minimum of 4 years' experience in pharmaceutical and/or health care sales
Experience with various healthcare trade channels (retail pharmacies, specialty pharmacies, independent pharmacies, VA/DOD, GPO etc.) and familiarity with various payment models (PBM, DTP, buy-and-bill, Medicare Parts B and D).
Experienced in customer negotiation, financial analysis, and execution/ implementation of contracting activities.
Team player willing to “roll up his/her sleeves” with excellent oral (presentation and communication), written, and interpersonal skills
PC skills required; MUST be proficient in MS Office, including Word and Excel, PowerPoint, Microsoft Teams, Zoom
Other Duties assigned as needed
This role reports to the Head of Market Access & Trade and will require no more than 20% travel. A home office (HQ) presence required an average of 4 days per week.
Manager of Enterprise Risk Management
Senior manager job in Edison, NJ
About Wakefern
Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage and DiBruno Bros. and Morton Williams banners.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.
About You
Your contribution:
The Manager of Enterprise Risk Management (ERM) leads the development, implementation, and ongoing improvement of the ERM framework. This role ensures enterprise risks are identified, assessed, mitigated, and monitored in line with strategic goals. The ERM Manager works closely with Member stakeholders, business units, senior leadership, and internal audit to foster a risk-aware culture and support informed decision-making. This position is based in Edison, NJ. The position will initially have one direct report.
What you will do:
Lead the development and execution of an ERM framework aligned with organization strategy and goals.
Conduct enterprise-wide risk assessments and maintain a dynamic risk register.
Collaborate with business units to identify and prioritize key strategic, operational, and financial risks across all domains.
Recommend mitigation strategies and internal controls, and coordinate enterprise-wide risk response efforts.
Deliver executive-level risk reporting, including dashboards and heat maps, and present findings to the Risk Management Committee.
Monitor risk exposures and trends, track mitigation efforts, and evaluate the effectiveness of controls and response strategies.
Manage escalation procedures for timely and effective risk response across the enterprise
Define risk appetite to guide decision-making and align with organizational strategy
Establish and oversee governance protocols to ensure consistent risk management practices
Align risk efforts with internal audit, compliance, and legal functions.
Provide training and guidance on risk management and control practices and promote a strong risk-aware culture across the organization.
Quantify risks using data, loss models, and scenario-based analysis to support strategic decision-making
Leverage analytics and data-driven strategies to enhance risk assessment and response.
What we're looking for:
Bachelor's in Risk Management, Finance, Business, or related field
7+ years direct ERM experience; 3+ years managerial or supervisory experience.
Experience designing, implementing and leading ERM Frameworks, incl. COSO and ISO 31,000
CRM, CRP, or similar certification preferred
Insurance risk experience and software proficiency a plus
Proven change leader with strategic thinking
Clear and effective communicator with experience delivering presentations
Strong interpersonal and communication skills
Skilled in multitasking, problem-solving, and data analysis
Motivated, detail-oriented, and confidential
Effective trainer, mentor, and team influencer
How you will succeed:
Leadership Competencies
Think Strategically: Create a compelling vision, develop a strategy and empower others to achieve it
Influence Others: The ability to effectively collaborate, inspire, persuade and align others
Drive Change: Create the vision and drive the momentum for change
Talent Planning: Build organizational and associate capability to achieve business goals
Take Accountability: Drive a culture of ownership throughout the organization
Inclusive Leadership: Role model inclusive leadership to leverage diversity
Core Competencies
Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships.
Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
Drive for Results: Supports divisional and strategic objectives through achievement of work goals.
Company Perks:
Work a hybrid schedule (4 days on-site with the option of working 1 day remotely)
Vibrant Food Centric Culture
Comprehensive medical, dental and vision package
Competitive Salary and Paid Time Off
Fitness Reimbursement and Well-Being Program
Corporate Training and Development University
Paid Parental Leave
401K
Matching Gifts and Community Volunteer Involvement
Compensation and Benefits
The salary range for this position is $140,000 - $170,000 annually.
Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations. Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.
Provider Engagement and Performance Manager
Senior manager job in New York, NY
The Provider Engagement and Performance Manager play a critical role in advancing Network Solutions IPA's (NSIPA) mission by developing, managing, and supporting a high-performing provider network. This role is responsible for fostering strong provider relationships, driving performance in value-based care contracts, and ensuring provider satisfaction through effective engagement, education, and administrative support.
The ideal candidate is proactive, mission-driven, customer-focused, and thrives in a fast-paced healthcare environment. They possess strong communication and analytical skills, a collaborative spirit, and a deep understanding of provider practice operations and value-based care delivery models.
Key Responsibilities
· Serve as the primary point of contact for a panel of providers within a designated territory.
· Represent and promote NSIPA as the preferred IPA through strong provider relationships and superior service.
· Conduct regular in-person provider visits (3-4 days/week) and manage follow-up activities on administrative days (1-2 days/week).
· Lead new provider onboarding and orientations, ensuring a smooth introduction to NSIPA's programs, policies, and value-based contracts.
· Communicate performance expectations, program updates, and support resources in a clear and timely manner.
· Collaborate with providers to implement quality improvement initiatives and care gap closure strategies.
· Provide practices with performance reports and actionable insights, including quality metrics, care gap data, and population health dashboards (e.g., Garage platform).
· Analyze provider performance from a clinical, operational, and financial perspective to identify opportunities for improvement.
· Support access to EMRs, assist with medical record requests, and gather provider cooperation for performance initiatives.
· Identify opportunities to expand or strengthen NSIPA's provider network in alignment with strategic goals.
· Assist with provider recruitment and engagement strategies in partnership with payers and internal stakeholders.
· Develop an in-depth understanding of the unique needs and challenges of NSIPA's provider network.
· Support planning and execution of provider meetings, events, and educational seminars.
· Work closely with internal teams across departments (e.g., Quality, Care Coordination, Contracting, IT) to ensure successful implementation of NSIPA initiatives.
· Participate in Joint Operating Committee (JOC) meetings and collaborate with payers as needed.
· Ensure timely resolution of provider issues, inquiries, or concerns, maintaining a high level of service and satisfaction.
· Maintain accurate and up-to-date records of provider contacts, staffing, and key operational information.
· Ensure the quality and completeness of documentation, including onboarding packets, orientation materials, and performance reports.
· Assist with special projects and organizational initiatives, such as events, chart chases, EMR integration, or population health efforts.
Skills & Competencies
· Excellent interpersonal and communication skills, with the ability to build trust-based provider relationships.
· Strong critical thinking and problem-solving abilities.
· Self-motivated, organized, and able to manage competing priorities.
· Proficiency in Microsoft Office Suite and other relevant software platforms.
· A collaborative, entrepreneurial mindset aligned with NSIPA's mission and provider-first philosophy.
Core Attributes
· Mission-driven and customer service-oriented
· Strong sense of ownership and accountability
· Analytical mindset with the ability to interpret data for actionable insights
· Entrepreneurial spirit with a proactive approach to solving problems
· High level of professionalism, integrity, and emotional intelligence
Education & Experience
· Bachelor's degree in healthcare administration, public health, business, or a related field (master's preferred).
· 3+ years of experience in provider relations, network management, or a similar healthcare-facing role.
· Knowledge of value-based care, managed care models, and healthcare provider operations.
· Experience working with EMRs, performance reporting tools, and population health platforms is a plus.
Senior Manager, Digital Analytics (Ecommerce) (Ref: 194381)
Senior manager job in New York, NY
Salary: $140,000-160,000 + 15% Bonus
Contact: ********************************
Unfortunately for this role we cannot sponsor candidates now or in the future, therefore can only consider permanent residents or US Citizens.
Our client, a leading retailer specializing in jewelry and watches, is known for its innovative approach to e-commerce and strong technological foundation. They operate two esteemed brands that enhance the online shopping experience and streamline the supply chain for manufacturers, retailers, and consumers.
The organization is seeking a Senior Manager of Digital Analytics to lead e-commerce analytics initiatives and optimize strategies that drive the online business. The ideal candidate excels at turning complex data into clear, actionable insights that elevate marketing efforts and improve customer journeys.
Requirements
6 + years of experience in e-commerce analytics, marketing analytics, or a related domain.
Demonstrated proficiency in Google Analytics 4, Google Tag Manager, and best practices in e-commerce tracking.
Strong command of SQL and Tableau for data manipulation and visualization.
In-depth understanding of attribution models (MTA & LTA) and experimental design (A/B testing).
Experience working in High-Sku Ecommerce organizations.
Key Responsibilities
Website Optimization: Analyze current site layouts to identify enhancement opportunities that improve user experience and boost conversion rates.
A/B Testing: Formulate and deploy robust experimental frameworks to measure the effectiveness of product placements, messaging, and user flows.
Marketing Analytics: Manage comprehensive analysis of the conversion funnel, focusing on vital metrics such as Customer Acquisition Cost (CAC), Lifetime Value (LTV), and customer retention.
Clustering and Segmentation: Develop meaningful consumer and product segments to inform targeted marketing and merchandising strategies.
Dashboarding & Reporting: Design innovative dashboards that provide insights into e-commerce performance throughout the customer lifecycle.
Financialization: Transform basic performance data into actionable financial metrics, enabling ongoing optimization of e-commerce strategies.
Insights: Address analytical requests and effectively communicate critical findings to relevant stakeholders.
EDI Senior Manager
Senior manager job in New York, NY
Job Title: Sr. Manager, EDI
Location: Empire State Building, New York, NY - 4 days onsite / 1 day remote (some schedule flexibility possible)
Duration: Permanent - Full Time
The Sr. Manager, EDI will serve as the functional and technical lead for Electronic Data Interchange (EDI) and B2B integrations, supporting both day-to-day operations and the SAP S/4HANA Public Cloud implementation program. This role ensures seamless trading partner connections-including customers, suppliers, 3PLs, and financial institutions-while providing strategic oversight and leadership in all EDI initiatives.
Key Responsibilities:
EDI Integration Leadership - SAP S/4HANA Implementation
Lead EDI workstreams for SAP S/4HANA Public Cloud, including integration design workshops, mapping, testing, validation, and cutover.
Certify trading partners and ensure readiness for go-live.
Collaborate with SAP System Integrators, middleware providers (SAP CPI, TrueCommerce Foundry, DMEDI/Vantage Point, etc.), and business stakeholders to meet scope, quality, and timeline goals.
Maintain EDI integration plans, cutover checklists, and post-go-live stabilization efforts.
Integration & Configuration (Run Operations)
Configure and maintain EDI transaction sets across Supply Chain (850, 855, 856, 810, 180, 832, 846, 852, 860, 865, 867, 940, 943-947), Finance (820, 823, 824, 829), and Transportation (210, 214, 240).
Partner with ERP (SAP S/4HANA Public Cloud) and middleware platforms to ensure accurate, stable integrations.
Monitor, troubleshoot, and resolve daily EDI transactions; lead onboarding of new trading partners and version/mapping updates for existing partners.
Business Process Support
Align EDI integrations with Supply Chain, Finance, Customer Service, and Warehouse Operations.
Translate business requirements into technical mapping specifications.
Maintain documentation, mapping guides, and operational runbooks; act as SME for all EDI touchpoints during implementation and steady-state operations.
Governance, Compliance & Quality Assurance
Ensure EDI integrations comply with industry standards (ANSI X12, EDIFACT), partner requirements, and internal audit policies.
Implement data validation and exception handling to maintain data integrity.
Support internal and external audits with accurate recordkeeping and traceability.
Continuous Improvement & Innovation
Explore API-based and event-driven B2B integrations alongside traditional EDI.
Identify opportunities to automate monitoring, streamline partner onboarding, and enhance visibility of EDI data flows.
Mentor junior team members and share best practices across the IT Applications organization.
Qualifications:
Education & Experience
Bachelor's degree in Information Systems, Computer Science, Supply Chain, Finance, or related field (or equivalent experience).
10+ years of progressive experience in EDI analysis, mapping, and support for Supply Chain and Finance.
Proven experience leading EDI workstreams in ERP implementations-SAP S/4HANA Public Cloud preferred.
Deep knowledge of ANSI X12 and EDIFACT transaction sets.
Hands-on experience with EDI middleware (SAP CPI, TrueCommerce Foundry, DMEDI/Vantage Point, Cleo, etc.).
Experience with 3PL and retail EDI partners (e.g., Rithum OrderStream, DSCO, SPS Commerce Fulfillment, LogicBroker, Radial DropShip Manager).
Technical Skills
Expertise in EDI standards and mapping formats (X12, IDoc, XML, JSON, flat file, EDIFACT).
Skilled in transaction failure troubleshooting and root cause analysis.
Knowledge of API integrations, REST, and modern B2B communication methods is a plus.
Experience supporting cutover planning and post-go-live ERP integration stabilization.
Soft Skills
Strong communication, collaboration, and stakeholder engagement skills.
Analytical mindset with attention to detail and data accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Leadership mindset with accountability for results, quality, and partner satisfaction.
Senior FP&A Manager
Senior manager job in New York, NY
Where culture meets luxury
Today, through its exceptionally crafted books, home fragrances, and objets d'art, Assouline invites the intellectual and curious into a world of beauty. Here, we invite you to learn the history of the brand, which was founded in Paris in 1994 by Prosper and Martine Assouline.
Assouline has published over 1,500 luxury titles across international markets on subjects including architecture, art, design, fashion, gastronomy, lifestyle, photography, and travel.
POSITION SUMMARY
The Senior Financial Planning & Analysis Manager will be the reporting and detailed analytics lead for the company globally. He/ She will be responsible for monthly, quarterly, and yearly reporting deliverables and will participate in continued enhancements to the company's financial planning and analysis KPIs. The position reports to the Global Controller.
ESSENTIAL JOB FUNCTIONS
Create and manage dynamic financial models, developing compelling outputs that track business metrics and performance on a weekly, monthly, and quarterly basis
Provide integral support on key team deliverables, including annual budgeting, 5-yr operating and strategic planning, quarterly financial forecasts, and both internal and external business reporting
Be responsible for collaborating closely with our Supply Chain team to support near and long-term supply and demand, understand key drivers of business performance, and interpret key themes and actionable items within our fulfillment and distribution network across our optical labs, distribution centers, and shipping partners
Craft insights and continue to seek and find improvements in our analysis to provide visibility into Supply Chain COGS performance and drivers of variances between budgeted and actual results monthly
Collaborate with key partners to identify opportunities and improve business results by developing financial models for a range of potential strategic and operational cases
Use your financial acumen and Excel expertise to develop and deliver thoughtful reporting to the FP&A team, business partners, and investors
Lead financial assessment of proposed capital projects, including ROI and payback analysis, to support investment decisions
Provide analytical and strategic support for ad hoc analyses (focusing on the why more than the what)
Strong understanding of Inventory Management, FP&A, Supply and Demand.
Manage and coach an analyst
KNOWLEDGE, SKILLS & ABILITIES
At least 7-10 years of finance experience, preferably in consumer good products.
Advanced excel skills mandatory.
Knowledge of NetSuite is strongly preferred.
Strategic thinking ability to examine data, identify issues/trends and recommend solutions.
Ability to manage multiple projects simultaneously with strong attention to detail.
Good communicator and customer service focused.
Exposure to Executives reporting and communication.
Ability to work independently with minimal supervision.
Assouline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The appointed candidate will be offered a salary within the range of $140,000-$150,000 annually. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.
Director, Omnichannel Strategy & Execution
Senior manager job in Bridgewater, NJ
The Director, Omnichannel Marketing, leads the design and execution of integrated HCP and patient engagement strategies across all channels. This role shapes the overall omnichannel vision - driving personalization, seamless customer journeys, and the use of data, insights, and AI to inform next-best actions (NBA). The Director partners closely with HCP and patient brand leads to co-create compelling, connected experiences that move customers from awareness to conversion and advocacy.
Key Responsibilities
Strategy & Experience Design
Define and lead the omnichannel engagement strategy across HCP and patient segments, ensuring all campaigns ladder up to unified customer journeys.
Partner with HCP and Patient marketers to translate brand strategy into personalized experiences across digital and non-digital channels (email, field, social, search, media, portals, events).
Architect end-to-end journey frameworks - from audience segmentation to message sequencing and touchpoint orchestration.
Build channel-specific playbooks and frameworks for both patient and HCP engagement, rooted in behavioral insights and customer data.
Align with sales, TLL and commercial effectiveness teams to ensure coordinated experiences across all interaction points.
Data-Driven Personalization & Next Best Action (NBA)
Champion data-driven marketing through actionable insights, audience triggers, and dynamic segmentation.
Lead design and rollout of NBA and journey orchestration frameworks across brands - ensuring relevance, timing, and consistency across touchpoints.
Partner with analytics and data science to define how insights, predictive models, and experimentation (A/B testing, multivariate) inform customer experiences.
Leverage data/insights to optimize message cadence, content selection, and channel prioritization.
Channel Leadership & Performance
Own the channel strategy - ensuring optimal mix, budget allocation, and performance measurement across HCP and patient programs.
Continuously assess channel effectiveness and evolve the engagement mix using real-time insights.
Collaborate with paid media, CRM, content, and field teams to ensure orchestration and consistency.
Evaluate and introduce new channels and technologies to drive reach, engagement, and personalization at scale.
Cross-Functional Leadership
Serve as the key bridge between marketing, data, analytics, and digital innovation functions.
Partner with HCP and patient leads to embed omnichannel thinking into annual and tactical brand plans.
Represent omnichannel marketing on enterprise digital councils and innovation forums.
Qualifications
10+ years in pharmaceutical or healthcare marketing, with 4+ years in omnichannel or digital strategy leadership roles.
Proven expertise in channel strategy, journey design, and data-driven marketing.
Experience operationalizing NBA, customer segmentation, or personalization programs.
Strong understanding of HCP and patient engagement dynamics, content strategy, and compliance in a regulated environment.
Excellent leadership, storytelling, and cross-functional collaboration skills.
Keenova offers employees a Total Rewards package which includes competitive pay and benefits. To learn more about our Total Rewards benefits please visit: Keenova Careers | Serve and Grow with Purpose | Keenova
The expected base pay range for this position is $223,200K - $260,800K. Please note that base pay offered may vary depending on factors including job-related knowledge, skills, and experience.
This position is eligible for a bonus in accordance with the terms of the applicable program. Bonuses are awarded at the Company's discretion.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
Corporate Strategy
Senior manager job in New York, NY
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Corporate Strategy is a small, high-leverage team with a mandate to maximize Stripe's enterprise value. Whether we're evaluating net-new opportunity areas, investigating existential threats, or finding ways to unlock value in the existing business, we approach problems with rigor, nuance, and intellectual humility.
What you'll do
This is not your typical corporate strategy team. While partner closely with leadership, we don't run the company planning processes, and we're not “internal consultants” who primarily take on commissioned analysis. We develop independent points of view that have real teeth: strategy that is practical and connected with the rest of the company, not recommendations from an ivory tower. We operate horizontally - not embedded within any product or functional area - and we take a multidisciplinary approach to problems that incorporates product thinking and analytical angles.
Responsibilities
Help Stripe decide where to deploy its resources to maximize long-term strategic value
Tackle hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation
Cut through complexity to identify opportunities and risks across Stripe's products, customers, and markets
Partner closely with teams across the company to influence their direction
Evaluate whitespace business, product, and partnership opportunities in adjacent markets
Drive strategic decisions by crisply framing a problem space, evaluating potential paths, and surfacing key tradeoffs - enabling Stripe to move quickly
Work with Stripe's leadership team to ensure the company is positioned to execute on its strategy in the near- and long-term
Develop independent perspectives on forces shaping the business in the next five to ten years and the implications for Stripe's strategy
Nurture a community of strategists across the company
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
You excel at hypothesis-driven problem solving using quantitative and qualitative approaches
You can look at problems from novel perspectives and distill clarifying insights that connect with wide audiences
You communicate extremely well and are able to develop compelling narratives
You are low ego and have a proven track record for working well across a wide range of people, teams and with external partners
You are curious about markets, competition, and how companies build durable strategies
You have experience taking holistic ownership of problems
You have multiple years of experience in strategy consulting, investing, or a comparable role in high-growth tech companies
You have a unique perspective or experience that will complement the existing team
You rolled your eyes just a little bit when you heard “corporate strategy”
Preferred qualifications
Technical background or affinity (CS, engineering, etc.)
Experience as a PM, GM or a founder
Knowledge of the payments or fintech industry
Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.
The annual US base salary range for this role is $188,000 - $282,000. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
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Wholesale & Business Planning Manager
Senior manager job in New York, NY
We're looking for a Wholesale & Business Planning Manager to join our New York team. This role will be key in scaling our wholesale business while providing strategic, data-driven insights to guide our retail and e-commerce performance. It's a hybrid role that bridges both sides of the business, owning the analytical rigor required for wholesale planning while also supporting forecasting, inventory management, and sales analysis for With Jéan retail. You'll help connect the dots between account performance, product demand, and in-store needs, ensuring our wholesale growth aligns seamlessly with our direct-to-consumer strategy.
Responsibilities
Wholesale Growth & Account Management
Develop and execute a wholesale growth strategy aligned with brand goals.
Identify and build relationships with key domestic and international wholesale accounts.
Manage existing wholesale partnerships, ensuring strong sell-through and brand representation.
Negotiate terms, pricing, and seasonal buys.
Oversee the sales calendar, order timelines, and seasonal market appointments.
Forecasting & Planning
Analyze performance data across e-commerce, retail stores, and wholesale to identify trends, best sellers, and areas of opportunity.
Monitor best sellers and ensure all locations, e-commerce, retail floors, and key wholesale accounts, are adequately stocked to meet demand.
Build seasonal sales forecasts, merchandise plans, and channel-specific budgets.
Partner closely with production, planning, and operations to ensure inventory levels, deliveries, and reorders align with sales velocity.
Identify underperforming styles and make recommendations for markdowns, replenishment, or product strategy adjustments.
Develop location-level strategies to optimize stock allocation, replenishment frequency, and sell-through.
Provide weekly and monthly reporting on category performance, margins, sell-through, stock levels, and risks.
Collaborate with leadership to create financial projections and support overall growth planning.
Collaboration & Cross-Functional Support
Work closely with design and production teams to communicate retailer feedback.
Support marketing and retail teams by sharing insights on best-sellers, product performance, and regional demand.
Prepare wholesale materials, line sheets, and presentations for market appointments.
Requirements
Minimum 7 years' experience in fashion wholesale, sales planning, or business analysis.
Proven success managing major wholesale accounts in the U.S. (department stores, e-commerce retailers, or high-end boutiques)
Strong analytical and financial acumen, with advanced skills in sales reporting, Excel, and forecasting.
Excellent communication and relationship-building skills.
Highly organized and proactive.
Must be based in New York City with the ability to travel domestically and internationally.
Why Join With Jéan
You'll be part of a globally recognized brand with a passionate community, collaborating closely with a tight-knit team to shape the next stage of growth. It's a fast-paced, collaborative environment where strategic thinking and meaningful contribution are genuinely valued.
Director of Strategy and Operations
Senior manager job in New York, NY
WHO WE ARE:
The Foundrae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
The Role
The Director of Strategy and Operations will partner closely with the CEO and leadership team to guide strategic planning, project management, and cross-functional alignment across the company. This role blends strategic thought partnership with day‑to‑day operational leadership, ensuring that priorities are clearly defined and executed across the organization. This leader brings structure to company initiatives, strengthens processes that support luxury retail standards, and enhances communication and accountability across teams. Reporting directly to the CEO, this position will provide visibility, accountability, and seamless communication across all areas of the business
Responsibilities
Partner with the CEO to translate strategic priorities into structured plans that include defined goals, resourcing needs, and measurable outcomes.
Serve as a cross-functional leader, ensuring all departments move in alignment with company priorities and operational standards.
Lead and oversee multiple high-impact initiatives across retail, wholesale, e-commerce, production, and brand functions.
Build strategic frameworks that help teams understand priorities, sequencing, and interdependencies across projects.
Create and maintain project timelines, deliverables, KPIs, and reporting dashboards that support visibility at the leadership level.
Facilitate communication and collaboration across cross-functional teams.
Track progress across all strategic initiatives and proactively identify risks, operational gaps, or competing priorities.
Prepare leadership briefings, project summaries, and structured updates that enable informed decision-making.
Drive accountability by reinforcing deadlines, operational discipline, and follow-through across all levels of the organization.
Lead recurring cross-functional meetings, ensuring they are well-structured, action-oriented, and aligned to organizational goals.
Partner with retail leadership to enhance client experience, service standards, and the operational consistency expected within a luxury environment.
Collaborate with marketing, brand, and product teams to ensure operational readiness for launches, campaigns, and new collection releases.
Guide post-project evaluations to derive insights, strengthen organizational learning, and inform future planning cycles.
Support the development of organizational processes, SOPs, and governance structures that reinforce clarity and consistency as the company grows.
Requirements
7+ years of experience in strategy, operations, or project leadership roles within luxury retail, fine jewelry, or premium consumer products.
Experience partnering directly with senior leadership or founders in a high‑growth, entrepreneurial environment.
Strong strategic planning skills with the ability to translate vision into structured, actionable plans.
Deep understanding of luxury retail operations, client experience standards, and cross‑functional coordination.
Exceptional communication and interpersonal skills, able to influence and collaborate across all levels.
Strong organizational abilities with comfort managing competing priorities in a fast‑moving environment.
Experience developing reporting tools, dashboards, or systems that support operational transparency.
Demonstrated ability to identify challenges, propose solutions, and drive accountability across teams.
Senior Manager of Support Services
Senior manager job in New York, NY
The Senior Manager of Support Services will be at the forefront of managing a high volume of service requests daily, ensuring seamless delivery of Tier 1 user support services across the firm. The manager will oversee the support services for the Help Desk, and will collaborate closely with the Senior Manager of User Experience, CTO and CIO to optimize user experiences and streamline support processes.
Primary Responsibilities:
Develop and manage the ITIL processes for the IT department, including Change, Problem and Incident processes.
Serve as the ITIL process manager and facilitate the change, problem and incident management meetings for the department.
As the firm's problem manager, work with problem owners to categorize and prioritize accurately, and push for resolutions to problems with higher priorities.
Own analytics and continued service improvement for the IT department, including sharing metrics associated with escalated response, incident, problem and change management, quality assurance and customer service metrics.
Develop a process for the knowledgebase and audit to ensure continuously updated and improved and own the knowledge-centered support lifecycle.
Evaluate and select a new service management tool for the help desk and other business service areas, where appropriate.
Implement and manage the service management tool, including automating and improving internal IT workflows.
Create and maintain operational dashboards and scorecards, including an executive dashboard, to ensure SLA, service and stability targets are met.
Develop customer service standards across the service desk to provide a consistent user experience and monitor performance.
Own the emergency communications system for the IT department, and partner with the Incident Response Manager to prepare and pre-stage outage communications.
Partner with the Director of Office Operations to frequently facilitate readiness drills and test the emergency communication system on a firmwide scale.
Partner with the Sr. Manager of User Experience on all internal client communications.
Develop a user centric genius bar, and other support experiences, to improve availability and education on IT systems and services.
Frequently walk the floor and visit firm offices for customer listening sessions to improve services. Conduct routine listening sessions with all areas of the firm and develop an action plan based on end user feedback.
Partner with the training department to bring awareness of new and existing systems and increase adoption.
Directs and supervises the service desk's daily operations, ensuring the timely and efficient delivery of support services to customers and internal business teams.
Drives operational performance excellence, continuously monitoring and optimizing ITSM processes to meet evolving business needs and industry best practices.
Upholds SLAs while prioritizing customer satisfaction through swift resolution of user concerns, proactive issue resolution, and fostering clear channels of communication.
Continue cultivating a culture of accountability, professionalism, and continuous improvement within the teams.
Conducts thorough reviews and strategic planning sessions to address any outstanding critical matters by the end of each day.
Analyzes ongoing major incidents, scheduled outages, and daily business events to determine staffing adjustments as necessary.
Resolves any SLA-related concerns by evaluating IT service requests nearing or surpassing their SLAs and potentially adjusting staff priorities accordingly.
Analyzes operational metrics regularly, identifying areas needing attention. This manager will continuously review metrics and reports throughout the day, making staffing and workflow adjustments to optimize performance.
Ensures customer satisfaction by diligently following up on feedback and addressing any concerns raised. The manager will collaborate closely with the Senior Manager of User Experience to enhance client satisfaction. They will routinely review feedback from post-ticket satisfaction surveys, particularly addressing any negative responses or concerns raised by customers.
Monitor incoming service-desk tickets to discern patterns and identify interdependencies that may not be apparent to individual agents focused on specific tickets.
Regularly reviews the daily summary of open issues and promptly follow up with the responsible team(s) to ensure timely resolution.
Engages in staffing functions, including recruitment, training, scheduling, and conducting performance evaluations.
Collaborates closely with fellow team members to strategize and deliver a seamless technology experience for all firm personnel, from inception to implementation.
Stays abreast of the latest trends in user experience within similar organizations, ensuring our approach remains current and competitive.
Engages in collaborative efforts with various teams within the IT departments to maintain focus on delivering an optimal user experience and ensuring high levels of customer satisfaction.
Education:
Bachelor's degree in Information Technology or related field and/or equivalent combination of education and experience
Qualifications:
Previous management experience with the ability to delegate tasks as necessary is highly preferred.
Proficient in understanding and diagnosing various computer and software applications.
Demonstrates strong analytical skills, capable of prioritizing issues, anticipating consequences, making decisions, and taking action with meticulous attention to detail.
Possesses technical acumen and computer literacy, coupled with considerable patience and the ability to handle situations diplomatically and assertively.
Skilled in solving practical problems and navigating diverse scenarios with a blend of abstract and concrete variables, particularly in environments with limited standardization.
Exhibits excellent presentation, advocacy, interpersonal, and communication skills.
Demonstrates adeptness in handling situations with diplomacy and assertiveness.
Must collaborate with others professionally and respectfully.
Capable of synthesizing complex, interdependent, and occasionally conflicting needs.
Maintains awareness and practical understanding of current technologies, their application, and relevance to digital experiences.
Possesses a working knowledge and background in service desk operations, as well as experience with Windows-based workstations and related peripherals.
Previous experience in a law firm or professional services environment is desirable.
The anticipated annual base salary range for this position is $225,000-$250,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location from which the applicant will be performing the job.
EEOC Statement:
Cadwalader is an equal opportunity employer. We offer opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity and expression, or status in any group protected by federal, state or local law.
Technology Engagement Manager
Senior manager job in Jersey City, NJ
This role is posted as remote. However, if the selected candidate is located near Jersey City, NJ or Cherry Hill, NJ, it will be structured as a hybrid position.
Who We Are:
Based in New Jersey and established in 2010, Asset Based Lending, LLC (“ABL”) is one of the nation's leading Hard Money Lenders. We provide fast bridge financing to real estate investors for the purchase, renovation, or new construction of single family, multi-family and mixed-use properties as well as DSCR rental loans for long term investors. We have closed thousands of loans since we began lending fourteen years ago, producing nearly $3B in originations. ABL was acquired by a private equity firm in 2021, and with a renewed focus on growth, we've set our sights on consistent evolution and cementing our place as the premier private lender in the country.
Our Mission is Simple:
Make Good Loans
Provide Exceptional Service, Every Time
Protect The Firm
Build The Future
Position Summary
We are seeking a Technology Engagament Manager to lead the planning, execution, and lifecycle management of key technology initiatives and business applications - including platforms such as Salesforce, HubSpot, and internal tools. This role will manage a team of Business Analysts and Project Managers, oversee requirement gathering, scoping, and ticket management, and act as the primary technical partner to business stakeholders.
The ideal candidate thrives in a hands-on leadership role, balancing strategic oversight with operational execution. They will build strong relationships across business units, ensure alignment between business objectives and technical solutions, and drive successful delivery of projects from discovery through launch and ongoing maintenance.
Key Responsibilities
Delivery & Lifecycle Management
Oversee end-to-end delivery of technology projects and internal platforms - from roadmap creation to post-launch support.
Manage ticket workflows, backlog prioritization, and scoping for development teams.
Ensure clear, actionable requirements and documentation for technical teams.
Drive adherence to SDLC, Agile, or hybrid methodologies.
Cross-Functional Leadership
Lead and mentor Business Analysts and Project Managers, fostering collaboration and accountability.
Act as the escalation point for project blockers and cross-departmental challenges.
Collaborate closely with business stakeholders to identify needs and deliver solutions that enhance internal and external user experience.
Business Engagement & Relationship Management
Serve as the primary liaison between business units and technology teams.
Build and maintain strong relationships with stakeholders to understand priorities and translate them into technical roadmaps.
Vendor & Offshore Management
Oversee offshore development partnerships and vendor relationships to ensure quality and timely delivery.
Process Optimization
Continuously improve delivery processes, tools, and communication frameworks.
Implement best practices for requirement gathering, change management, and stakeholder reporting.
Qualifications
7+ years of experience in technology delivery, project management, or business analysis.
Proven experience managing cross-functional teams.
Strong understanding of software development lifecycle and Agile methodologies.
Excellent communication, negotiation, and relationship-building skills.
Familiarity with tools like Jira, Confluence, ServiceNow, Salesforce, HubSpot.
Retail Store Manager
Senior manager job in New York, NY
how to apply listed below - please read job description prior to applying.
Retail Store Manager - Fishs Eddy (UNION SQUARE / FLAGSHIP Location)
Reports To: Chief Revenue Officer (Ari Langsdorf)
Direct Reports: Assistant Store Manager, Sales Associates
About Fishs Eddy
Fishs Eddy is not just a brand-it's a way of thinking. We are built on humor, authenticity, and a passion for great design. We create unique, high-quality housewares and tabletop products with a distinct personality that resonates with our customers. Our team is a close-knit group of thinkers, doers, and creatives who embody our core values every day.
About the Role:
Fishs Eddy is looking for a highly capable Retail Store Manager to lead the charge in it's Flagship location. This is a hands-on leadership role responsible for all daily store operations, team performance, customer experience, and visual standards. You'll be managing a high-volume retail store in one of NYC's most vibrant neighborhoods-with a strong community vibe, a distinct brand voice and a heritage of almost 40 years!
The Store Manager must balance operational excellence with creative brand alignment, ensuring that the store delivers on both financial performance and the unmistakable Fishs Eddy experience.
Key Responsibilities:
Store Operations & Performance
Oversee all aspects of day-to-day operations, including opening/closing, inventory management, merchandising, and visual standards.
Ensure the store meets or exceeds revenue targets and profit margins through strong sales management and staff productivity.
Partner with HQ teams (finance, operations, product) to ensure accuracy in POs, stock levels, and sales reporting.
Implement and maintain operational systems and procedures to ensure efficiency, consistency, and cleanliness.
Team Leadership
Recruit, train, and develop a high-performing retail team.
Key Supporting Roles:
Assistant Manager - Your right hand, stepping in when you're off-site to ensure smooth operations. (in place)
Visual Merchandiser - A role supporting in-store visuals and reporting into the founder for creative direction. (in place)
Back-of-House Sergeant - The operational backbone; manages stockroom, supports displays, and handles all things fix/build/move. (in place)
Schedule and lead regular team meetings to drive alignment on sales goals, product knowledge, and service standards. Backbone of meetings and structure will be through our FEOS setup (Fishs Eddy Operating System) that has a weekly “Family Meal” will all keep team members.
Provide real-time coaching and feedback; conduct formal performance reviews and growth plans.
Customer Experience
Uphold Fishs Eddy's unique approach to customer engagement-witty, warm, informed, and never cookie-cutter.
Make People Smile is a CORE FOCUS for us … ultimately our goal is to have people leave the store holding one of our bags; but if we cannot achieve that having them smile while in our space is an absolute non-negotiable.
Be present on the floor to engage with customers, problem-solve, and model high-touch service standards.
Handle escalated customer service issues with grace and accountability.
Merchandising & Visual Standards
Ensure all product displays reflect Fishs Eddy's visual merchandising guidelines and brand personality.
Lead seasonal resets, event-based floor moves, and window refreshes in collaboration with the Visual Merchandising Manager.
Monitor product turns and inform buying based on in-store trends and customer feedback.
What You Bring:
5+ years experience managing a high-volume retail store (ideally $5M+ annual revenue).
Proven track record of driving sales, managing inventory, and building high-performing teams.
Deep understanding of NYC retail dynamics and customer expectations.
Strong organizational and operational skills; comfortable using POS and retail management systems.
Exceptional communication and leadership skills.
Why Fishs Eddy?
We've been doing this forever-and we're just getting started. Our flagship at 19th & Broadway is iconic, and our new Brooklyn location just opened in October ‘25. Join a small but mighty team bringing creative retail back to NYC, one dish at a time.
Compensation and Benefits:
• Annual Salary: $110,000
• Pay Frequency: Bi-Weekly
• Additional Benefits:
-Health Insurance after a waiting period (99.99%)
-PTO
-Participation in Incentive Equity Pool (subject to vesting).
- Potential Annual Bonus tied to stores performance.
*Note that benefits policies are administered by a third party PEO.
You can apply by sending your resume and cover letter to ********************
Subject Line should ready - FLAGSHIP STORE MANAGER
Fishs Eddy Core Values
A Fishs Eddy team member is a HUMAN that SMILES and is not above DOING THE DISHES. They know how to FORK OFF, and they are always willing to MAKE A TOAST when they have something productive to say.
Fork Off
Good sense of humor
Self-deprecating
Ability to banter.
Human
Inclusive & tolerant.
Built on respect, driven by diversity.
EVERY voice has a seat at our table.
Smile
Optimistic mindset / adaptable skillset.
“Can-do” attitude.
Challenges are chances to grow.
Make a Toast
Direct, authentic, and respectful communication.
Listen, learn, lead … in that order.
Empower every voice.
No room for “Yes Men.”
Do the Dishes
Nothing above OR below us.
Hard work, grit, determination.
One team, one goal … shoulder to shoulder.
Optical Store Manager
Senior manager job in New York, NY
Cohen's Fashion Optical Staten Island, the leader in providing dynamic optical fashions at great prices, is looking for a store manager!
Are you an experienced optical retail manager looking for their next challenge? Are you a dedicated optical sales professional ready to move up to the role of store leader? Are you passionate about the people you serve and the community you live in? Are you dedicated to selling the best products to your clients? Can you problem solve and interact well with a variety of different people? Can you drive sales and growth?
If this sounds like you then we would love to talk about this amazing opportunity!
Your Role as Store Manager
Make sure every guest has an outstanding experience
Orders the optical supplies the store needs like frames and lenses while making sure the store and our clients get the best prices.
Works with other retailers in the area to develop relationships that benefit each other
Ensures every Team Member is accountable to their action plans and commitments.
Delivers clear feedback to our team members regarding performance goals and objectives.
Develops monthly team meeting plans to keep everyone on the same page
Schedules the team members for each weeks work
Is responsible for weekly payroll
Collaborates with the store Doctor to make sure all patients medical needs are being met.
Recruits and develops new talented team members
Keeps accurate records of inventory and sales
Works with and understands medical insurances
Make sure that new customers become repeat customers
What We Offer
Salary of $85k-$110k depending on experience
Store performance bonuses and incentives
Paid time off
The most modern medical technology and equipment
Please send your resume to *********************** and contact LIly Drabik via text/call ************
Store Manager
Senior manager job in New York, NY
Experience: Premium or Luxury Fashion Retail
Seniority: Manager
LUCA FALONI is a refined luxury menswear brand inspired by Made In Italy craftsmanship and timeless design. With a focus on premium materials and exceptional fit, we are redefining modern elegance for a global clientele. Every piece is entirely made in Italy by skilled artisans, blending heritage techniques with contemporary sophistication.
Role
As Store Manager, you will lead all daily operations and customer-facing activity, while coaching a small team to deliver a memorable, high-touch retail experience. You'll own sales performance, visual presentation, stock, team leadership, and ensure every guest leaves with a lasting impression of LUCA FALONI.
Responsibilities
Lead, coach, and motivate the in-store team to consistently achieve sales and service goals
Deliver an exceptional clienteling experience tailored to each customer
Maintain impeccable visual merchandising and brand presentation standards
Monitor sales performance, drive KPIs, and identify areas for growth
Oversee daily store operations, stock management, and back-of-house processes
Ensure compliance with all operational and security procedures
Act as a brand ambassador, maintaining deep knowledge of products, fabrics, and craftsmanship
Collaborate closely with HQ on stock planning, events, training, and feedback
Requirements
Solid experience in premium or luxury retail, including team leadership
Passionate about exceptional service, storytelling, and product knowledge
Naturally confident, warm, and able to connect with a discerning customer base
Commercially minded with an understanding of KPIs, conversion, and stock flow
Highly organised, proactive, and hands-on in your leadership style
Experience with menswear, tailoring, or craftsmanship-led brands is a plus
What we offer
A competitive compensation package, including base salary and performance-based bonus
A comprehensive benefits package with a mix of financial and non-financial rewards:
Complete uniform
Access to exclusive staff discounts
Career development in a growing, international luxury brand
A collaborative, quality-driven environment where excellence is recognised
We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.
Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process
.
We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.
Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.
Retail Store Manager
Senior manager job in New York, NY
Abbode Store Manager - Job Description
We're looking for an experienced, organized, and proactive Store Manager to lead day-to-day operations at our Nolita storefront. This is a hands-on role at a fast-growing startup, and you'll be at the center of shaping how our store looks, feels, and runs. This is a foundational role with room to grow. You'll help define and improve how the store operates-from inventory systems to customer experience to in-store events.
You'll Be Responsible For:
The success of the store defined by the customer experience and business goals
Leading and managing store staff with clarity and care
Shaping how the store looks and how processes work for the best customer experience
Managing inventory, restocks, and backstock organization
Planning and executing in-store events
Maintaining store cleanliness, merchandising, and visual standards
Communicating regularly with the management about updates, needs, and improvements
Actively identifying and solving problems before they become issues
Who You Are:
Organized and detail-oriented
A natural planner who thrives on checklists, systems, and structure
Proactive, flexible, and self-starting-you don't wait to be asked
Excited to build and improve processes as we grow
Comfortable with change and willing to adapt as the business evolves
Bonus if You Have Experience With:
Shopify or similar retail platforms
Working in a creative, product-based business
Managing teams in a customer-facing role
Must be available to work in person 5 days per week at our Nolita store.
Pay is $55-72K / year based on experience.
Fine Jewelry Showrooms US General Manager
Senior manager job in New York, NY
Compensation: $65,000-$80,000 OTE (Base Salary + Commission)
Applicants must have proven diamond jewelry & engagement ring sales experience, including face-to-face engagement ring consultations.
We are seeking an experienced diamond-jewelry professional to lead our 5th Avenue New York showroom and overses our LA showroom as Genral Manager US Showrooms . This role suits someone with strong luxury sales experience, a passion for fine jewelry, and the ability to manage and grow a high-performing team in a fast-paced bespoke diamond environment. Rêve Diamonds is a London, NYC and LA-based bespoke diamond jewelry company specialising in engagement rings, wedding rings, eternity rings, tennis bracelets, necklaces and more.
KEY RESPONSIBILITIES
Sales & Client Experience
Act as a brand ambassador, delivering exceptional client service and showroom performance.
Develop deep product and brand knowledge and present it confidently to clients.
Manage enquiries via email, phone and LiveChat.
Conduct in-person consultations in the NYC showroom and virtual consultations when needed.
Assist clients through our bespoke design service, preparing quotations and selecting diamonds/gemstones.
Liaise with our CAD and workshop teams on bespoke projects.
Oversee after-care follow-ups and request client reviews.
Ensure the showroom and jewelry displays are always perfectly presented.
Business Development
Achieve individual and showroom sales targets.
Grow and enrich the client database.
Use the CRM daily to manage prospects, tasks and opportunities.
Lead client-acquisition efforts both inside and outside the showroom.
Ensure accurate and complete database management for future CRM activities.
Management
Lead, coach and motivate the showroom team.
Provide weekly objectives, feedback and performance guidance.
Recruit, train and evaluate team members.
Oversee scheduling, administration and showroom operations.
Monitor competitors and identify opportunities for growth.
Represent the company at meetings, events, networking and industry functions.
Ensure all reporting and analytical tasks are accurate and submitted on time.
Maintain flexibility to support the showroom outside regular hours when needed.
What We're Looking For
Proven luxury diamond jewelry sales experience.
Passion for fine jewelry, diamonds and gemstones.
Strong ability to build trust and relationships with clients.
Consistent history of meeting/exceeding sales targets.
Excellent verbal and written communication.
High level of professionalism and customer-service standards.
Strong administration, organisation and time-management skills.
Ability to handle pressure, multitask and work to deadlines.
Tech-savvy and adaptable, with working knowledge of Google Docs and HubSpot CRM.
Well-presented, security-aware, and able to work independently as well as part of a team.
Experience & Skills
Minimum 1 year luxury retail or diamond jewelry sales experience.
Strong ability to drive sales and manage client relationships.
Ability to work varied shifts including evenings and Saturdays.
Ability to travel locally and occasionally nationally.
Team-leadership, coaching and development skills.
Strong communication skills and excellent attention to detail.
Fluent English required; additional languages an asset.
Must be authorized to work in the U.S.
Preferred
College/university degree.
GIA coursework or Graduate Gemologist qualification.