How To Become A Senior Member Service Representative: What It Is and Career Path

What is a senior member service representative and how to become one

Updated January 8, 2025

3 min read

The average senior member service representative salary is $33,980. The most common degree is a bachelor's degree degree with an business major. It usually takes 6-12 months of experience to become a senior member service representative. Senior member service representatives with a Certified Professional, Life and Health Insurance Program (CPLHI) certification earn more money. Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreSenior Member Service RepresentativeUS Average

Salary

2.7

Avg. Salary $33,980

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.1

Race

American Indian and Alaska Native 0.73%

Asian 6.88%

Black or African American 10.98%

Hispanic or Latino 23.53%

Unknown 5.38%

White 52.50%

Gender

female 74.62%

male 25.38%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a senior member service representative

Explore senior member service representative education requirements

Most common senior member service representative degrees

Bachelor's

47.5 %

Associate

25.3 %

High School Diploma

17.5 %

Start to develop specific senior member service representative skills

Skills	Percentages
Bank Secrecy Act	19.87%
Anti-Money Laundering	15.03%
Loan Products	10.18%
Consumer Loans	8.15%
Security Procedures	7.56%

Complete relevant senior member service representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New senior member service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior member service representative based on U.S. Bureau of Labor Statistics data and data from real senior member service representative resumes.

Research senior member service representative duties and responsibilities

Train and manage other MSR's and achieve significant improvements in their productivity
Manage IRA account openings, transactions while making sure tax reporting is handled correctly and require minimum distributions are fulfill.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Process ACH transactions, loan applications, credit card payments, and conduct wire transfers.

Get senior member service representative experience

Generally, it takes 6-12 months to become a senior member service representative. The most common roles before becoming a senior member service representative include member service representative, customer service representative team lead and teller.

Prepare your senior member service representative resume

When your background is strong enough, you can start writing your senior member service representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a senior member service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

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