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Senior member service representative skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical senior member service representative skills. We ranked the top skills for senior member service representatives based on the percentage of resumes they appeared on. For example, 19.9% of senior member service representative resumes contained bank secrecy act as a skill. Continue reading to find out what skills a senior member service representative needs to be successful in the workplace.

15 senior member service representative skills for your resume and career

1. Bank Secrecy Act

Here's how senior member service representatives use bank secrecy act:
  • Identify risks associated with regulatory compliance, overdraft authority and bank secrecy act.
  • Remain cognizant and adhere to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.

2. Anti-Money Laundering

Anti-Money Laundering or, as it is often shortened to, AML is the name of a set of laws, regulations, and similar rules and rulings which are crafted and applied with the goal of preventing people from engaging in and successfully doing money laundering.

Here's how senior member service representatives use anti-money laundering:
  • Maintain a thorough understanding of state and federal regulations related to Credit Union compliance including bank security and anti-money laundering laws.
  • Monitored account activity to ensure compliance with federal Anti-Money Laundering laws and internal policies/procedures.

3. Loan Products

Here's how senior member service representatives use loan products:
  • Identify cross-sell opportunities and offer appropriate loan products or non loan products and services to members.
  • Provided service to members or potential members by offering the full line of banking and loan products and services.

4. Consumer Loans

Here's how senior member service representatives use consumer loans:
  • Utilized underwriting requirements to make recommendations for consumer loan decisions.
  • Open new accounts, process consumer loans from application through customer loan closings including document processing and loan disbursements.

5. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how senior member service representatives use security procedures:
  • Assisted Teller Line Supervisor and Branch Manager with all daily operating and security procedures.
  • Provided assistance for opening/closing of branch by following all security procedures.

6. Quality Customer Service

Here's how senior member service representatives use quality customer service:
  • Handle supervisor duties such as escalating calls, handling issues, and auditing employee calls to ensure quality customer service.
  • Provided Credit Union members with quality customer service.

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7. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how senior member service representatives use financial transactions:
  • Assisted in financial transactions for members and supervised teller transactions.
  • Receive and process member financial transactions, including deposits, withdrawals and loan payments.

8. Loan Payments

Here's how senior member service representatives use loan payments:
  • Record accurate transactions, prove cash, checks, and loan payments to the end of the business day totals.
  • Assisted members in account transactions which included deposits, withdrawals, loan payments, and inter-account transfers.

9. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how senior member service representatives use atm:
  • Supervised tellers, teller area, balance teller window, ATM, Vault, money orders, travelers checks, bonds.
  • Ordered money for ATM and Vault, as well made sure it proofed on a daily basis.

10. Credit Reports

Credit reports are statements that carry information about your credit affairs and current credit situation like loan payment history and credit accounts status. A credit report acts as history because it contains the record from the day you opened the account till your account balance. Potential lenders and creditors make use of credit reports and decide whether to offer you credit or not and under what conditions.

Here's how senior member service representatives use credit reports:
  • Process consumer loan applications and review credit reports for approvals or denials
  • Obtained and reviewed credit reports and membership applications for prospective customers.

11. Medicaid

Here's how senior member service representatives use medicaid:
  • Extended excellent customer care and problem resolution primarily for commercial health insurance, Medicaid and Medicare clients.
  • Provided guidance and coverage information to Medicaid patients and those with intellectual developmental disabilities.

12. Inbound Calls

Here's how senior member service representatives use inbound calls:
  • Answered inbound calls from members to resolve matters including, but not limited to, benefits, claims, and enrollment.
  • Assist MSR staff by answering questions and walking them through processes while handling inbound calls to the assist line.

13. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how senior member service representatives use ach:
  • Processed ACH transactions, loan applications, credit card payments, and conducted wire transfers.
  • Processed ACH and checks on Federal Reserve and in-house computer systems.

14. Medicare Advantage

Here's how senior member service representatives use medicare advantage:
  • Handle retention and satisfaction of customers of Medicare Advantage/Supplement plans.
  • Provided quality customer care to policy holders with Medicare Advantage and prescription drug plans in accordance with HIPAA regulations.

15. Account Balances

When viewing one's bank account, the Account Balance is the information which represents how much money and of what kind is found on said account. It is often simply referred to as ‘the balance'.

Here's how senior member service representatives use account balances:
  • Assist customers with a variety of tasks, including checking their account balances, helping them make deposits or withdrawals.
  • Answered phone calls and did transfer transactions or account balances.
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List of senior member service representative skills to add to your resume

Senior member service representative skills

The most important skills for a senior member service representative resume and required skills for a senior member service representative to have include:

  • Bank Secrecy Act
  • Anti-Money Laundering
  • Loan Products
  • Consumer Loans
  • Security Procedures
  • Quality Customer Service
  • Financial Transactions
  • Loan Payments
  • ATM
  • Credit Reports
  • Medicaid
  • Inbound Calls
  • ACH
  • Medicare Advantage
  • Account Balances
  • Auto Loans
  • Member Inquiries
  • Wire Transfers
  • Outbound Calls
  • Notary
  • HMO
  • Customer Inquiries
  • Member Accounts
  • Quality Standards
  • HIPAA
  • Branch Management
  • Debit Cards
  • Cash Drawers
  • Customer Transactions
  • Member Issues
  • CMS
  • Iras
  • Loan Applications
  • Credit Unions
  • Customer Complaints
  • Health Plan
  • Telephone Inquiries
  • Account Maintenance
  • Financial Products
  • Billing Issues
  • PowerPoint
  • Problem Resolution
  • MSR
  • Customer Issues
  • Check Orders
  • CDS
  • Medical Claims

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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