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Senior merchandiser skills for your resume and career
15 senior merchandiser skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Ensured customer satisfaction by providing excellent customer service, authorizing returns and refunds, and responding to escalated customer complaints.
- Maintained sales and product inventory with consistent customer service and excellent merchandising.
2. Kids
- Led an eight person Design Team focusing on Licensed Kids Accessories.
- Led calendar and operations for total Kids and Baby merchant team; maximized efficiencies and improved processes.
3. Retail Store
- Replenish grocery and retail stores with Cola-Cola products
- Build and maintain product displays in retail stores in accordance with the standards provided by the company.
4. Inventory Management
- Managed commercial accounts Forecasted product sales per account New product introduction and execution Merchandised product for maximum sales potential Inventory management
- Perform inventory management including stocking and display builds.
5. Market Trends
- Utilize knowledge of market trends and departmental historical data in order to manage in-season opportunities/risks.
- Close partnership with the Retail Operations Manager in budget planning and product assortment through communicating market trends and competitive information.
6. Product Development
Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.
- Managed product development and negotiated vendor costing to achieve competitive pricing and strategic mark-up targets.
- Executed merchandising and product development projects for character driven programs resulting in increased sales revenue.
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- Maintain positive working relationships & communication with all levels of store management.
- Place orders, inventory, computer work, maintained a great relationship with store management and employees.
8. Direct Reports
- Managed $5M annual sales plan for 3 categories in retail and wholesale channels (3 direct reports).
- Develop and train direct reports to leverage and build a compelling assortment that resonates with the Canadian customer.
9. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Source for product knowledge, proper sales techniques; and research and dissemination of current market Information.
- Provide product knowledge to customers through the features, values and benefits do each product.
10. Competitive Landscape
- Analyzed and report on digital music competitive landscape.
- Maintain strong awareness of competitive landscape as well as inspirational to understand future site opportunities.
11. Sales Performance
- Analyze business opportunities and risks in-season through sales performance and gathering marketplace information.
- Spearheaded redesign of landing pages to improve visual appeal, enhance customer experience, and boost sales performance.
12. Market Research
Market research is a collective effort to collect information related to a consumer's needs and wants. It is a systematic approach that involves recording and analysis of both qualitative and quantitative data. Market research helps a business to identify a target market correctly and identify the gaps in potential consumer's expectations.
- Conducted market research with competitors for comparative pricing.
- Sample development including market research, issuing artwork/designs to China, involving MS Excel.
13. Product Line
Product line is a collection of similar or related products that may be under a single brand manufactured by the same company. It may include different varieties of a specific product of a brand which comes in different categories. In other cases, the product line may differ in some characteristics despite being from the same manufacturer.
- Managed productivity of staff to ensure timely development and execution of product line.
- Managed business strategies to ensure achievement of product line execution, sales, and profitability objectives for Walmart and HBI.
14. Retail Locations
A retail location is an area or space for business purposes. Small business often looks for a retail establishment that has a lower leasing fee. Depending on what type of business they will venture into, a retail location must always be accessible to customers, efficient, and cheap. It usually is one of the struggles of business owners, finding the right place for their business.
- Coordinate the transport of inventory from the warehouse to retail locations.
- open communication with all company departments and sales reps to achieve great visual impact of retail locations.
15. Product Categories
- Analyze sales trends and conversion for product categories using Omniture Site Catalyst.
- Developed merchandising, product assortment and pricing strategies for assigned product categories.
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Leslie Stoel Ph.D.
Professor, Marketing and Fashion, Miami University
List of senior merchandiser skills to add to your resume
The most important skills for a senior merchandiser resume and required skills for a senior merchandiser to have include:
- Customer Service
- Kids
- Retail Store
- Inventory Management
- Market Trends
- Product Development
- Store Management
- Direct Reports
- Product Knowledge
- Competitive Landscape
- Sales Performance
- Market Research
- Product Line
- Retail Locations
- Product Categories
- Product Placement
- Sales Floor
- Bulk Fabric
- Inventory Control
- Gross Profit
- Retail Sales
- Trade Shows
- Customer Satisfaction
- Pricing Strategy
- Embroidery
- Product Displays
- Brand Positioning
- Production Issues
- Sample Development
- Business Strategies
- Production Process
- QA
- QC
- Price Negotiation
- KPI
- Hong Kong
- Action Plan
- WIP
- Sales Data
- Action Calendar
- Sales Plan
Updated January 8, 2025
