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Top 50 Senior Network Operations Technician Skills

Below we've compiled a list of the most important skills for a Senior Network Operations Technician. We ranked the top skills based on the percentage of Senior Network Operations Technician resumes they appeared on. For example, 6.7% of Senior Network Operations Technician resumes contained Technical Support as a skill. Let's find out what skills a Senior Network Operations Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Network Operations Technician:

1. Technical Support

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high Demand
Here's how Technical Support is used in Senior Network Operations Technician jobs:
  • Level 3 technical support for data communications and system applications.
  • Interfaced with cross-functional teams including Field Engineering, RF Engineering, Technical Support, Product Engineering, and Corporate Information Technology.
  • Provide constant direct interface with customers and frequent technical support for both Sprint and non-Sprint provided equipment.
  • Trained, mentored, and provided second-level support to junior technicians within QIS Technical Support.
  • Provided technical support for all of Sprint International and all International accounts.
  • Assisted with the training of new technical support analysts.
  • Provided QIS Technical Support Siebel CRM development requirements.
  • Received floor escalations from frontline technical support to resolve advanced issues.

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2 Technical Support Jobs

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2. Routers

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high Demand
Here's how Routers is used in Senior Network Operations Technician jobs:
  • Programmed wireless devices for deployment including; routers, wireless access points, firewalls, and remote access power switches.
  • Perform configuration changes on customer network equipment (antenna, routers, switches, etc.)
  • Configured and implemented Dedicated IP services on Sprint-link Backbone using Cisco GSR and 7500 Series routers.
  • Provided tier 1-3 support for all phone systems, routers, switch's and wireless controllers.
  • Install, configure, troubleshoot and maintain Cisco routers and switches and perform password recovery.
  • Configure Cisco IOS and use Cisco IOS show commands for Cisco routers and switches.
  • Perform some reconfiguration changes on a range of Cisco routers and switches.
  • Configure network routers, switches, UPS/PDU equipment and support devices.
  • Managed networking equipment including hubs, switches and routers.
  • Configured and performed troubleshooting of Cisco 2800 series routers.
  • Assist customers in isolating problems and configuring equipment as needed during service implementation, including various Cisco and Nortel routers.
  • Experience configuring and diagnosing issues involving Cisco, Dell, D-link, HP, and Mikrotik switches and routers.
  • Supported server and Network environments including Active Directory, SQL databases, firewalls, switches, and routers.
  • Provided support to our field technicians onsite in configuring switches and routers remotely.
  • Communicated and collaborated with customers to support and achieve correct programming of options on Nortel, Avaya switches and Cisco routers.
  • Installed and repaired customer premise equipment to include routers, switches, PBXs' and CSU/DSU's.
  • Monitored Network Servers & Workstations using Wassup Gold (Ping all workstations & routers etc.
  • Work experience with Cisco routers / switches Complete understanding for the different network topologies.

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3. Trouble Tickets

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high Demand
Here's how Trouble Tickets is used in Senior Network Operations Technician jobs:
  • Worked trouble tickets for Toll-Free Numbers in the Service Management System (SMS) 800.
  • Received, logged and processed all trouble tickets from customers, operations and engineering.
  • Oversee and conduct the troubleshooting efforts of all trouble tickets assigned to the facility.
  • Opened trouble tickets with off-net providers and local exchange carriers, as necessary.
  • Issue outage reports, trouble tickets, and dispatch market personnel as required.
  • Resolved trouble tickets received from other support entities and field technicians.
  • Open trouble tickets related to the network from customers and monitoring.
  • Trouble tickets were worked from a ticketing system called TBS.
  • Create and update trouble tickets as required by standard procedures.
  • Tracked and managed all trouble tickets and inventory levels.
  • Worked trouble tickets in the Card Services Platform.
  • Opened Trouble Tickets using Remedy.
  • Open and manage trouble tickets with various service vendors, such as colocation providers MCI HP and Cisco.
  • Monitored and resolved trouble tickets from the helpdesk to obtain final resolution within 48 hours of receipt.
  • Worked trouble tickets related to Equal Access, ISDN, Centrex, and Dedicated circuits.
  • Track and manage scheduled network outages and trouble tickets via IBM Maximo and Remedy.

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2 Trouble Tickets Jobs

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4. Network Operations

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high Demand
Here's how Network Operations is used in Senior Network Operations Technician jobs:
  • Represented the network operations department in two corporate re-engineering processes and developed competitive research for the managed service provider industry.
  • Hired and trained experienced professionals to operate network operations centers to Exodus's standard operations procedures and policies.
  • Provide leadership/training to other Network Operations staff.
  • Monitor network operations and perform diagnostic testing.
  • Analyze and lead complex work level details which required a broad technical knowledge and understanding of Transport Network Operations and Maintenance.
  • Work with the senior network operations technician to maintain a tape management solution including server backup and recovery processes and procedures.
  • Selected to assist in the hiring of new employees to the network operations department based on my work knowledge.
  • Provided on-call support and technical knowledge to other Network Operations Center technicians, employees, and customers.
  • Led a team of satellite network technicians in a Network Operations Center (NOC) environment.
  • Participate in all functions in making the Network Operations Center an integral part of company success.
  • Network Operations Specialist II Responsible for the Health and Maintenance of Asynchronous Transfer Mode Network
  • Selected by manager to train new employees and consultants for the Network Operations Center.
  • Documented critical information, and updated the Network Operations Center Portal sites daily.
  • Network operations and support of Health Net's Enterprise Data and Telecommunication.
  • Provide governance within UBS global network operations for a managed service contractor.

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4 Network Operations Jobs

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5. Remote Access

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high Demand
Here's how Remote Access is used in Senior Network Operations Technician jobs:
  • Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols.

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6. Customer Service

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Here's how Customer Service is used in Senior Network Operations Technician jobs:
  • Provided quality customer service assisting hotel quests/hotel staff using our supported wireless networks.
  • Installed network equipment to support customer services at Sprint Centralized Offices located throughout the state of Oregon and southwest Washington.
  • Specialized in providing excellent customer service while in the process of repairing and restoring down or impaired customer circuits.
  • Addressed and resolved a wide variety of trouble tickets and customer service requests with a high sense of urgency.
  • Job requires excellent customer service skills along with the ability to lead a shift.
  • Experienced working with working with Medical Facility Staff and providing quality customer service to patients.
  • Provided customer service and technical operations support for Sprint's Wide Area Network driven by the Nortel Passport Switch.
  • Increased the uptime for customer services by 70%.

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7. Frame Relay

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high Demand
Here's how Frame Relay is used in Senior Network Operations Technician jobs:
  • Performed fault testing of DS3, point to point DS1, DS0 and Frame Relay reported troubles.
  • Support of packet switching and frame relay data networks.
  • Performed switch maintenance activities on frame relay equipment.
  • Frame Relay The Frame Relay group maintains Frame Relay circuits from 56k to T1's, IMUX to DS3's.

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8. DS3

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high Demand
Here's how DS3 is used in Senior Network Operations Technician jobs:
  • Performed circuit testing for internal and external customers on DS0, DS1, and DS3 circuits.
  • Isolate DS1 and DS3 troubles and work with operations technicians and customers to resolve outages.
  • Work with LECs testing, accepting, installing, and trouble isolation, resolution of DS1s, DS3s.

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9. NOC

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high Demand
Here's how NOC is used in Senior Network Operations Technician jobs:
  • Provided internal trouble / ticket management and related escalations for those customers with specific NOC-to-NOC relationships.
  • Assist in developing training and procedural documentation on networking equipment for NOC personnel.
  • Coordinated all field efforts with the Network Operation Command Center (NOCC) to test and optimize all network elements.
  • Serve as a Lead System Administrator to direct and oversee the NOC internal operations as well as training personnel.
  • Review, assess and action customer requests and incident tickets escalated by the Level 1 NOC.
  • Worked with NOC and other carriers to troubleshoot and resolve all circuit and carrier issues.
  • Support Physical Layer Provisioning, Activation, and IPNOC to meet customer's installation date.
  • Designed and performed variety of training exercises at the NOC level.
  • Maintained all WIKI and technical documentation of NOC processes and procedures.
  • Managed and maintained in-house Network Operation Center (NOC).
  • Provide training and operational technical troubleshooting procedures to the NOC.
  • Provide training and mentor Level 1 NOC associates.
  • Lead the weekly NOC meeting.
  • Serve as an escalation point for the NOC and customers within Investment Banking, Wealth Management, Prime Brokerage & Nasdaq.
  • Provide operational sign off review in regards to network engineering changes that may affect the NOC.
  • Configure HP Network Node Manager v9 to optimize NOCs ability to monitor.

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2 NOC Jobs

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10. Tcp/Ip

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high Demand
Here's how Tcp/Ip is used in Senior Network Operations Technician jobs:
  • Lead network maintenance support manager for SONET Transport TCP/IP L Layers 1-4 and Light guide Network Service within the LD-NRC.

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11. ATM

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high Demand
Here's how ATM is used in Senior Network Operations Technician jobs:
  • Executed installation, configuration, test and turn up and fault isolation of Frame to ATM inter-working and native ATM services.
  • Provided engineering support for Sprint Ion voice and corporate ATM, assisted in the testing, implementations and troubleshooting.
  • Use HP Open View and Cisco Works to monitor and manage United Rentals, Frame-relay and ATM backbone.
  • Utilize remote test methods to analyze/troubleshoot Ethernet; IP; Frame Relay; ATM; WAN; LAN.
  • Planned, implemented, and performed scheduled maintenance for multiple sites throughout the ATM and NGVN networks.
  • Utilized REACT test sets, Broadband and 3/1 DCS for test and installation of ATM services.
  • Provide technical support in all aspects of Frame Relay, MPLS, and ATM issues.
  • Configured Cisco 1000-4000 Catalyst series routers and switch's for use in Bank ATM's.
  • Updated, maintained trouble tickets and reported ATM Network events to leads and supervisors.
  • Utilized HP Open view to Test and Monitor ATM and Frame Relay circuits.
  • Upgraded the software of 6 types of ATM switches utilizing the UNIX language.
  • Upgraded, provisioned, and tested ATM element for Sprint network.
  • Identified, analyzed ATM physical layer trouble for customer access facilities.
  • Trained novice technicians in all areas of ATM service delivery.
  • Experience in Global ATM provisioning and testing.
  • Mapped DS1s, DSOs, Multi-points, and Frame Relay/ATM circuits.
  • Support and troubleshoot Sprint ATM network

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12. Internet

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high Demand
Here's how Internet is used in Senior Network Operations Technician jobs:
  • Supported 600+ hotels, resorts, and housing complexes providing wireless internet access to their guests/tenants.
  • Provide support for customers with internet and email problems.
  • Monitor Internet, corporate WAN/LAN networks and colocations, and respond to any issues with appropriate troubleshooting actions.
  • Supported customers' Internet Service Providers (ISPs) administrators with email server setup.
  • Provided 2nd level support for Windows Eudora Pro and Eudora Internet Mail Server (EIMS) for Macintosh.

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13. T1

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high Demand
Here's how T1 is used in Senior Network Operations Technician jobs:
  • Analyzed and performed testing of circuits via remote access using T1 language (UNIX platform).
  • Diagnose and resolve complex hardware and software T1 problems, assuring quick response for end users.
  • Employed systematic troubleshooting and a thorough understanding of telecom maintenance procedures to accelerate T1, DSL and ISDN circuit repairs.
  • provide tierII&tierIII HDSL T1 migration provide remote DSLam wiring throubleshooting with onsite vendor technicians

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14. Nortel

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high Demand
Here's how Nortel is used in Senior Network Operations Technician jobs:
  • Certified Nortel DMS 250/300 Switch Engineer.
  • Lead engineer on bank's first PBX implementation project utilizing Nortel Networks large-scale phone system and call center.
  • Performed troubleshooting of BRI ISDN circuits in Nortel DMS Family switch's and Lucent 5ESS.
  • Supported equipment from various vendors including: Nortel, Cisco, ADC/Kentrox, and Marconi.
  • Worked on Danray 1k and 4K, DEX400, and Nortel DMS-250 telephone switches.
  • Performed various troubleshooting tasks on Nortel DMS 10/100 and Lucent 5ESS and Stromberg DCO.

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15. DS1

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average Demand
Here's how DS1 is used in Senior Network Operations Technician jobs:
  • Install, test & acceptance, and maintenance of DS1 to OC-3 circuits terminating on Sprint Network.
  • Install DS1s, IMTs, and Trunk groups in DMS 250 switch, from issued FMS orders.

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16. Network Printers

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17. LAN

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average Demand
Here's how LAN is used in Senior Network Operations Technician jobs:
  • Perform hardware assembly and configurations, standard operating system installations, LAN configurations, backup configurations, and recovery testing.
  • Designed high availability through Microsoft clustering and off load application flow using load balancing technology for Web and application servers.
  • Mentored other technicians on technology, process, and troubleshooting techniques; often providing documentation to accompany explanation.
  • Performed network surveillance and resolved potential stationary and mobile cell tower outages.
  • Assist Network Engineers with troubleshooting various CISCO Router connectivity issues and configure VLAN's and implement Port Security on CISCO Switches.
  • Performed and supervised the installation of multiple DC power plants from complete new builds to BDFB and rectifier / battery additions.
  • Followed installation and maintenance standards of AT&T data and telephone wiring codes and IEEE LAN specifications.
  • Safeguard the security of the network, attending to changes in the environment, planned and unplanned.
  • Managed cross functional teams to analyze all problem issues, plan corrective action and diagnose root cause.
  • Participate in client sales meetings and pitches; assist with business and contingency planning.
  • Perform construction of plant as per established Cox construction practices.
  • Maintain plant facilities, halon system, back-up generator.
  • Planned, coordinated and migrated CPC data centers.
  • Correct plant discrepancies and perform plant revisions.
  • Planned and executed datacenter relocation, consolidations and processor upgrades.
  • Maintain the office scheduling, Generators, DC power plants, rectifiers AC power plants, Fike Protective Fire alarms systems.
  • Work with customers, teleports, and third-party vendors to troubleshoot operational issues and plan highly-complex special events.
  • Utilize Concord eHealth to monitor and review server, WAN, and LAN network trends.
  • Utilize nGenius to monitor network sniffers across the enterprise and to troubleshoot LAN issues.
  • Assisted in the development of multiple Project Plans for Legacy Arbinet and Legacy Primus Site consolidation using Microsoft Project.

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18. Unix

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average Demand
Here's how Unix is used in Senior Network Operations Technician jobs:
  • Control Center tier I support for 96 platforms and 38 applications running on various Tandem, VAX/DEC and Unix systems.
  • Supported thousands of Windows, Linux and UNIX servers, and databases.
  • Managed computer system software of UNIX, Solaris and Novell Directory Service.

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19. Voip

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average Demand
Here's how Voip is used in Senior Network Operations Technician jobs:
  • Administered the company's Cisco VOIP phone system, which included Call Manager, Call Center and Unity voicemail software packages.
  • Constructed cloud based equipment monitoring and maintained software Designed VoIP hosted PBX products for company for resell to business consumers.
  • Supported 8000-plus users, over 360 branches and large corporate operation centers, with Avaya, Nortel and Cisco VOIP systems.

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2 Voip Jobs

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20. DS0

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average Demand
Here's how DS0 is used in Senior Network Operations Technician jobs:
  • Handled the test and turn-up of OC3s to DS0s Performed network monitoring, troubleshooting, and network maintenance.

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21. PCS

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22. Sonet

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average Demand
Here's how Sonet is used in Senior Network Operations Technician jobs:
  • Monitored and troubleshot Ethernet, Optical Transport Network, and SONET topologies.
  • Implemented new Sonet/SDH rings onto Sprint network.
  • Test and turn-up new Sonet ring.

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23. DSL

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average Demand
Here's how DSL is used in Senior Network Operations Technician jobs:
  • Work with Covad on resolving DSL related issues on router configuration and routing.

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24. CPE

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average Demand
Here's how CPE is used in Senior Network Operations Technician jobs:
  • Directed CPE Technician repair activity.
  • Worked directly with Sprint CPE technicians to document and test all equipment deployed in the field or client site.
  • Review and revise RF channel plans in accordance with FCC regulations to prevent CPE issues and wireless interference.
  • Tested remotely with on sight technicians, CPE technicians, foreign carriers, local and foreign customers.
  • Analyzed CPE, PBX, and Router to determine the data streams direct line of path.
  • Activated and provisioned CPE or HAG (Fiber Optics and DSL lines) for new customers.
  • Configure and troubleshoot CPE issues with on site technician.
  • Provide initial fault isolation, troubleshoot and diagnosed network problems - congestion and mis-provisioned CPE.

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25. Assurance

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Here's how Assurance is used in Senior Network Operations Technician jobs:
  • Resolved chronic and complex service assurance issues reported by Customers or identified by proactive monitoring.
  • Participated with quality assurance testing of any upgrades and fixes made on voice-messaging platform.
  • Provided service assurance to Federal and Enterprise customers.
  • Implemented various information assurance processes.
  • Utilized quality assurance software and hardware testing tools to identify and diagnose network status and problems in test and lab environments.
  • Subject Matter Expert (SME) for Integrated Service Assurance for the Broadband Service Center.
  • Lead technician of the Global Voice Service Assurance (GVSA) repair center.
  • Lead technician supporting other senior and lower level technicians in the Global Service Assurance center.

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26. Service Delivery

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Here's how Service Delivery is used in Senior Network Operations Technician jobs:
  • Maintained status of operational issues such as outages and latency that affect or may impact Service Delivery and Service Level Agreements.
  • Worked in conjunction with provisioning, engineering, and program management on all International service orders to ensure proper service delivery.

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27. Ethernet

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28. Dacs

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average Demand
Here's how Dacs is used in Senior Network Operations Technician jobs:
  • Provided technical support testing DACS, SLC 2000, MSDT and network /facility analysis with test equipment.
  • Performed the installation, test and turn up of Tellabs 5500 and 6500 DACS systems.
  • Supported Nortel's DMS-250 switching system, various DACS systems, Alcatel TPX and Nortel

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29. Isdn

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average Demand

30. LEC

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low Demand
Here's how LEC is used in Senior Network Operations Technician jobs:
  • Finalize commissioning of new construction projects or existing facility upgrades involving PCN and data collection system during hand over.
  • Conducted troubleshooting and isolation of a variety of telecommunication products that traverse through multiple network elements.
  • Work with the latest wireless telecommunication technology as it constantly evolves.
  • Assisted in maintenance of physical and electronic security measures.
  • Monitor and isolate network outages using electronic monitoring systems.
  • Created Telecommunications Division at City of Flint.
  • Performed software mapping, testing and trouble-shooting to assure network integrity of high-speed electrical and fiber optic data paths.
  • Job Description: Support Operations Technology (OT) involving SCADA, XSPOC and related data collection systems.
  • Produced average PRI and telecommunication contract savings of $75k on renewals and idle line disconnects.
  • Ensured work order and technical compliance related to LEC management and vendor escalations and resolutions.
  • Collect and process system usage reports, audit trails, and network statistics.
  • Operate and maintain telecommunications equipment in a Central Office and NOC environment.
  • Tracked and coordinated LEC and customer repairs.
  • Trained junior network technicians Second/third line Help Desk support for customers experiencing computer, network, or telecommunications problems.
  • Provided Project Management, Project Coordinator and Change management for various telecom assignments.
  • Managed high end customers related to correspondence and giving directions for CLECs and ILECS.
  • Utilized knowledge of Telecom Business solution in hosting client's web sites.
  • Handled escalations from customers and to Sprint external partners and LECs.
  • Design, test and turn-up of Broadband customers Completed training on switch hardware and telecommunication technologies (i.e.
  • Monitor Netcool/OMNIbus and troubleshoot alarm conditions in the Genband EMS Switches, Tekelec STP Eagles, and Genband S3 SBCs.

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31. Infrastructure

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low Demand
Here's how Infrastructure is used in Senior Network Operations Technician jobs:
  • Coordinated infrastructure repairs, including directing remote activities to ensure continuity for service delivery.
  • Conducted vulnerability assessments of defense critical infrastructure for the Department of Defense.
  • Developed and implemented Change Management processes for Infrastructure.
  • Provided operational support for corporate-wide network infrastructure.
  • Supported operations of network infrastructure and computing services in a high demand, fast paced, 24/7 data center environment.
  • Perform operating system micro code updates and firmware upgrades, as instructed by the Network Infrastructure team or appropriate staff.
  • Act as a technical escalation point in a NOC environment for all technical support staff regarding all infrastructure issues.
  • Lead the operations staff in deploying these processes to appropriate infrastructure equipment for all supported sites.
  • Worked to oversee the infrastructure and network operation, responding appropriately to alerts and events.
  • Perform activities such as testing and applying recovery processes on applicable servers and infrastructure hardware.
  • Monitor network status and troubleshoot issues related to the network infrastructure, hardware and applications.
  • Utilized CISCO infrastructure, Call Manager Software, routers, and network troubleshooting tools.
  • Manage the maintenance and system upgrades of network infrastructure.
  • Prepared and managed the launch of new network and infrastructure systems in San Diego, Los Angeles, and Orange County.

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32. DNS

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low Demand
Here's how DNS is used in Senior Network Operations Technician jobs:
  • Utilize knowledge of Cisco router rebooting and Domain Name System (DNS) terminology to perform first-level troubleshooting.
  • Trouble shooting and fixing of IP networking, DNS, DHCP.

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33. Juniper

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low Demand
Here's how Juniper is used in Senior Network Operations Technician jobs:
  • Managed juniper SSG 5, 20, 140, 550 firewalls and SSL 1000-200 VPN devices.
  • Performed daily surveillance and troubleshooting of Cisco, Juniper and Alcatel routers.

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34. VPN

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low Demand
Here's how VPN is used in Senior Network Operations Technician jobs:
  • Performed Tier 1 Dedicated IP, Corporate Dial-Up, and NVPN network surveillance.
  • Upgraded global WAN to avpn Ethernet substantially reducing cost and contention while dramatically increasing bandwidth and productivity.
  • Set up high availability capability as well as VPN tunnels on Netscreen Firewalls.

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35. Setup

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Here's how Setup is used in Senior Network Operations Technician jobs:
  • Rolled out over 150 Aruba home office setups supporting employee remote network access.
  • Contacted customers and vendors to setup as Trading Partners and created the required maps and application files.

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36. SLA

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low Demand
Here's how SLA is used in Senior Network Operations Technician jobs:
  • Hosted conference calls with Sales and customers to discuss service level agreements (SLA) as needed.
  • Manage order progression through business processes to ensure Service Level Agreement (SLA) compliance.
  • Analyze incident tickets providing next steps when troubleshooting is escalated and SLA is not met.
  • Performed bandwidth upgrade to customers with DSL lines when needed (Siemens DSLAM).
  • Managed network orders in accordance with SLA loop acceptance and customer commitment dates.
  • Utilize strong electronic knowledge, general input and analysis of DMS translations.
  • Presented RFO reports to Senior management for monthly SLA reporting.
  • Handled (RFO) reports for the Senior VP's for SLA follow ups.
  • Performed various translations tasks including adding/deleting line features, building hunt groups, and various Centrex translations.
  • Installed, configured, maintained Zhone DSLAM equipment to provide service to MDU properties.
  • Reported major incidents to specialized 24/7 on-call teams in a timely manner to minimize downtime and to avoid breaching SLAs.

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37. Alcatel

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low Demand
Here's how Alcatel is used in Senior Network Operations Technician jobs:
  • Performed Installation, test and turn up of Alcatel, Fujitsu, Nec, Cisco 14454 Sonet ring equipment.
  • Performed the installation, test and turn up of Ciena, Pirelli, Alcatel and Cisco DWDM equipment.

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38. Private Line

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39. CSU

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low Demand
Here's how CSU is used in Senior Network Operations Technician jobs:
  • Established new installation standards for CSU and Channel Banks (e.g., shielding and grounding).

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40. Dsu

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41. Oc192

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Here's how Oc192 is used in Senior Network Operations Technician jobs:
  • Completed provisioning and troubleshooting for the implementation of DS3 - OC192 transport systems and router devices for Sprint's wireless network.
  • Provision, test, troubleshoot and perform maintenance on DS1-DS3/OC3-OC192/SDH level circuits.

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42. Active Directory

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Here's how Active Directory is used in Senior Network Operations Technician jobs:
  • Network administration of client and internal Active Directory accounts.
  • Handled tasks such as unlocking user accounts, and resetting passwords using Active Directory.
  • Maintained Windows Active Directory users and Groups.

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43. Fault Isolation

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Here's how Fault Isolation is used in Senior Network Operations Technician jobs:
  • Performed testing and fault isolation on circuits.
  • Work with PLSC, field engineering for circuit installs, testing, and fault isolations.
  • Work with 3/1 and 1/0 DCS groups on installs, testing, and fault isolations.

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1 Fault Isolation Jobs

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44. Hardware Issues

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low Demand
Here's how Hardware Issues is used in Senior Network Operations Technician jobs:
  • Communicated and escalated customer issues to Level 3 technical support for further research for possible hardware issues.

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45. Network Elements

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low Demand
Here's how Network Elements is used in Senior Network Operations Technician jobs:
  • Lead technical troubleshooting with Field Services on the use of test sets and repair activities of facilities and network elements.
  • Provide technical direction to Field Services on the repair activities of facilities and network elements.

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46. Test Procedures

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47. T-1

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Here's how T-1 is used in Senior Network Operations Technician jobs:
  • Installed and maintained T-1's and DS-3's in large data center to enable company access to various customer networks.
  • Created Microsoft Access database containing records of T-1's and DS-3's in company data center.
  • Test and turn up of new T-1 and T-3 circuits.
  • Installed and tested T-1 and xDSL services.

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48. SS7

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low Demand
Here's how SS7 is used in Senior Network Operations Technician jobs:
  • Lead projects to replace old obsolete equipment and conversion to SS7 circuits.
  • Trained on SS7, Billing Server, and the switch front end for the DMS 250.
  • Monitor and maintain the SS7 and switch circuits DSO to OC3.
  • Provide internal network support on routers and Nortel switches for SS7 and non-SS7 networks including routing tables.
  • Augmented additional spans into Nortel DMS-250, worked with the LEC to coordinate end-office or SS7 conversions.
  • Performed VOIP SS7 call signaling analysis using the Agilent NGNAS Protocol Analyzer.

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49. BGP

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50. Telco

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Here's how Telco is used in Senior Network Operations Technician jobs:
  • Managed and coordinated 3rd party suppliers (Cisco TAC, Telco service companies, customer technical support teams, etc.)
  • Coordinated with vendors, provisioning, engineering and local Telco's to resolve transmission, and translation

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Senior Network Operations Technician Jobs

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20 Most Common Skills For A Senior Network Operations Technician

Technical Support

10.0%

Routers

9.5%

Trouble Tickets

7.5%

Network Operations

6.4%

Remote Access

6.4%

Customer Service

6.1%

Frame Relay

5.4%

DS3

5.2%

NOC

4.8%

Tcp/Ip

4.7%

ATM

4.6%

Internet

4.0%

T1

3.7%

Nortel

3.7%

DS1

3.5%

Network Printers

3.1%

LAN

3.0%

Unix

2.9%

Voip

2.8%

DS0

2.7%
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Typical Skill-Sets Required For A Senior Network Operations Technician

Rank Skill
1 Technical Support 6.7%
2 Routers 6.4%
3 Trouble Tickets 5.0%
4 Network Operations 4.3%
5 Remote Access 4.3%
6 Customer Service 4.1%
7 Frame Relay 3.6%
8 DS3 3.5%
9 NOC 3.2%
10 Tcp/Ip 3.2%
11 ATM 3.1%
12 Internet 2.7%
13 T1 2.5%
14 Nortel 2.5%
15 DS1 2.3%
16 Network Printers 2.1%
17 LAN 2.0%
18 Unix 2.0%
19 Voip 1.9%
20 DS0 1.8%
21 PCS 1.6%
22 Sonet 1.5%
23 DSL 1.4%
24 CPE 1.4%
25 Assurance 1.4%
26 Service Delivery 1.4%
27 Ethernet 1.4%
28 Dacs 1.4%
29 Isdn 1.2%
30 LEC 1.2%
31 Infrastructure 1.2%
32 DNS 1.2%
33 Juniper 1.2%
34 VPN 1.1%
35 Setup 1.1%
36 SLA 1.1%
37 Alcatel 1.0%
38 Private Line 1.0%
39 CSU 1.0%
40 Dsu 1.0%
41 Oc192 0.9%
42 Active Directory 0.9%
43 Fault Isolation 0.9%
44 Hardware Issues 0.8%
45 Network Elements 0.8%
46 Test Procedures 0.8%
47 T-1 0.8%
48 SS7 0.8%
49 BGP 0.8%
50 Telco 0.8%
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14,211 Senior Network Operations Technician Jobs

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