Senior network support engineer job description

Our Team

Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.

TSG is defined by three core values:

* Creative innovators, delivering excellence and simplicity
* Always doing the right thing for the bank, colleagues, and clients
* Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

As part of TSG, our Production Services team is

* Maintain a secure and stable production environment for the Bank and Clients around the globe (including Database Network, Messaging, Voice, and Video technology)
* Monitor the Cyber Technology Operations Center (CTOC) 24x7x365 for real-time observation of the technology estate

Role :

The team is responsible for all network support escalations (router, switches, WAN, firewalls, proxies, load-balancers), supporting DR events (BNYM, regulatory, client) and life-cycle management.

Responsibilities :

* The team is responsible for all network client connectivity requests (new, modify, decommission), providing support for DR events (BNYM, regulatory, client), and to provide escalation support.
* Hands on experience with Cisco routers / switches / VPN, Palo Alto Firewalls or similar suppliers, Load Balancers, Carrier Technology, DNS/DHCP, and Segmentation Products
* Experience is supporting network client connectivity, including VPN and MPLS.
* Experience in supporting disaster recovery testing events to clients and regulatory financial institutions.
* Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment.
* Maintains and supports moderately complex infrastructure environments.
* Performs complex troubleshooting as a subject matter expert.
* Works to ensure appropriate monitoring and alerting setup.
* Leads root cause analysis and problem management for complex problems to address underlying technical issues.
* Collaborates with business and application development stakeholders. Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production,
* Lead production readiness reviews and PTO controls for new releases and projects.
* Analyzes system requirements.
* Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs.
* Coordinates the monitoring of major changes to infrastructure environment.
* Analyzes the most complex issues that arise.
* Collaborates with infrastructure engineering, quality assurance, app support for capacity monitoring & instrumentation.
* Creation of architectural diagrams and design specifications to aid automation.
* Designs, implements, and maintains automation toolsets for configuration management, infrastructure and application deployment processes.
* Complex Incident, Problem Management & Troubleshooting.
* Maintains business and operations relationships to ensure business needs are addressed. Interface with other technology groups including Application Development and Support.
* May mentor or provide guidance for junior team members.
* Contributes to the achievement of area objectives.
* Responsible for budget activity.

Qualifications:

* Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred
* 10 - 12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus.
* Experience with Cisco IOS, Nexus OS, ACI, Software support for all products above.
* Networking skills like Cisco routing and switching / data required.
* CCNP Routing/Switch.
* Certification in CCNP (Cisco Certified Network Professional) preferred.
* Willingness to learn new technologies.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment. Maintains and supports moderately complex infrastructure environments. Performs complex troubleshooting as a subject matter expert. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders. Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production, Lead production readiness reviews and PTO controls for new releases and projects.Analyzes system requirements. Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs.Coordinates the monitoring of major changes to infrastructure environment. Analyzes the most complex issues that arise.Collaborates with infrastructure engineering, quality assurance, app support for capacity monitoring & instrumentation. Creation of architectural diagrams and design specifications to aid automation.Designs, implements, and maintains automation toolsets for configuration management, infrastructure and application deployment processes. Complex Incident, Problem Management & Troubleshooting.Maintains business and operations relationships to ensure business needs are addressed. Interface with other technology groups including Application Development and Support.May mentor or provide guidance for junior team members.Contributes to the achievement of area objectives. Responsible for budget activity MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred10 - 12 years of related infrastructure experience required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Take your career to new heights. Come join us at MORI Associates and help us support the most exciting projects at NASA/Jet Propulsion Laboratory. As a Senior Network Engineer, you will be part of a dedicated team of diverse professionals creating and supporting cutting edge solutions for our client's critical missions. MORI is a mid-sized nationwide company founded in 1997 with the ideals that creating an agile organization full of innovative and passionate people will progress science and technology for all life on earth. We focus on offering a complete range of services from strategic consulting to the development of Information Systems and providing advanced engineering solutions. Now, let's see if this opportunity is the right challenge for you

We are seeking a Network Engineer to work at Jet Propulsion Laboratory providing institutional and flight customers with advanced networking solutions and support. As a Network Engineer you will resolve one-off application and hardware integration issues, gather application requirements, implement standards, make best-practice recommendations, and find resolutions to complex issues, to and including mission critical systems resilient network connectivity within campus, and our business partners.
This job includes the following requirements:

+ US Citizenship required due to involvement with confidential government systems

+ 5+ years of experience in firewall installation, configuration, maintenance, and troubleshooting;

+ 5+ years of experience in Network installation, configuration, maintenance, and troubleshooting;

+ Practical knowledge of protocols OSPF, EIGRP, BGP, MPLS, VRF, IPSEC, QOS, DNS, VTP, Broadcast, Multicast and GRE;

+ Practical working knowledge of Juniper, Cisco, F5, Pulse Secure and Palo Alto

+ Practical working knowledge virtual chassis technology, mc lag, VPC, VDC, and VSS

+ Practical working knowledge of cloud (AWS and Azure) networking and interconnects (transit gate, direct connect, vpc peering)

+ Working knowledge with various Layer 2 interconnect technologies, including but not limited to L2VPN and EVPN/VXLAN.

+ Working knowledge of network security and network security practices, support of a Security Operations Center, network switch and routing protocols, familiarity of network services applications;

+ Ability to perform problem identification, reporting, and resolution of task;

+ Knowledge of applicable industry and/or academic practices and standards in Virtual Private Networks;

+ Working knowledge of NAC 802.1x, and Certificate base authentications deployments;

+ Experience with designing high traffic networks and security practices for Data Center Networks, which includes security, traffic engineering, network redundancy, and disaster recovery;

+ Multidisciplinary knowledge regularly used in the application and development of advanced principles, theories and concepts in network engineering and operations;

+ Experience with network automation via a programming language;

+ Cross-functional Network Project Management experience.

Desired Skills:

+ Working knowledge of a programming language like Python (preferred) - other languages including Shell, Bash, Perl, Java, API, Ansible, JSON, SOAP, Ruby, or REST are good too;

+ Extensive experience gathering requirements from different business units, stakeholders and engineering teams;

+ Recent experience in systems engineering applied to computing or network architectures;

+ Achievement in developing breakthrough solutions to challenging technical problems;

+ Infoblox experience

Will:

+ Plans, designs, develops, and implements network engineering plans for wide-scale WAN / LAN firewall security schemes for customers;

+ Provides advanced knowledge in field in all customer interaction situations to resolve highly complex problems including receipt of specifications, design, test, and response to service requests;

+ Performs network systems engineering including performance analysis, maintainability analysis, capacity analysis, and reliability analysis;

+ Establishes contingency plans and anomaly resolution plans for complex computer networks;

+ Debugs and tests firewalls, plans projects, and performs needs assessments;

+ Prepares and oversees cost/benefit estimates, presentations, negotiations, installation, problem resolution, and multi-vendor product integration;

+ May provide initial implementation support of networks to assure proper execution and provides resolution for system failures or degradation;

+ Forecasts network needs and works with other information systems areas to develop policies and procedures to resolve the most complex and unique technical problems;

+ Negotiates system requirements with users and resolves complex problem;

+ Performs highly complex root cause analysis;

+ Defines systems requirements and resolves highly complex problems;

+ Implements networks and/or network applications;

+ Applies highly complex network tools and performs analysis of various network technologies and network research;

+ Provides problem and incident investigation and recommends resolution for highly complex problems;

+ Performs complex and wide-ranging job functions and activities across disciplines;

+ Work is evaluated upon completion to ensure objectives and institutional goals have been met;

+ Regular use of creativity and innovation to address critical issues;

+ Analysis of situation or data requires identification, review and interpretation of highly complex factors as well as decisions as to policies, procedures and practices;

+ Exercises discretion and independent judgment in evaluating potential approaches and solutions to critical problems and determining appropriate resolutions;

+ Interactions normally involve presenting, validating and analyzing complex information;

+ Initiates interaction with colleagues or functional partners outside own organization on a frequent basis;

+ Frequent interaction with vendors, industry partners and other NASA centers;

+ Serves as an essential team member on teams inside or outside organization, project, activity or function.

MORI Associates offers comprehensive benefits (medical/dental/vision care) including matching funds for 401K plan. Most employees working at JPL are given choice to work 9-80 schedule, including getting every other Friday off work. MORI Associates is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. #IND-MA

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Sr. Network Support Engineer (Level 2/Level 3 support) you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.
Work you'll do/Responsibilities

Senior Network Support Engineer Job Responsibilities:

+ Responsible for managing Incident/Tickets, Change/Configuration management/Problem management with root cause analysis of the tickets with Level 2 & Level 3 support

+ Designing and installing well-functioning computer networks, connections and cabling from onsite Data Centers

+ Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network

+ Testing and configuring software and maintain and repair hardware and peripheral devices

+ Configure and support the network components such as Routers, Switches and Access Points, Wireless controllers

+ Responsible for Network Documentation using Visio Tools, MS-Power Point

+ Configuration and troubleshooting of different kind of Access-lists

+ Cisco IOS security features and basic knowledge of security vulnerabilities, threats, and attacks about Implementation, Monitoring and Troubleshooting of Cisco ACS for Authentication, Authorization, and accounting of network equipment.

+ Quickly diagnose and troubleshoot wide range of campus network issues, from end-host connectivity to traffic flows across network core

+ Operate and maintain chassis switches in various redundancy technologies (VSS, HSRP, SSO, vPC)

+ Troubleshoot and resolve network outages, network performance issues, or networked application issues

+ Provide support coverage for P1 & P2 incidents after business hours and on-call duties

+ Work onsite at client location in Wichita, KS. Client engages in activity regulated by the International Traffic in Arms Regulations (ITAR)

The Team

The US Cloud Engineering Offering focuses on enabling our client's end-to-end journey from On-Premise to Cloud, with opportunities in the areas of Cloud Strategy and Op Model Transformation, Cloud Development & Integration, Cloud Migration, and Cloud Infrastructure & Managed Services. Cloud Engineering supports our clients as they improve agility, resilience and identifies opportunities to reduce IT operations spend through automation by enabling Cloud. We accelerate our clients toward a technology-driven future, leveraging vendor solutions, Deloitte-developed software products, tools, and accelerators.

Qualifications

Required

+ Bachelor's degree or equivalent experience

+ 5+ years' experience in network administration role. Able to diagnose, troubleshoot and resolve network outages, network performance issues, or networked application issues.

+ In-depth experience in configuring and managing Datacenter Cisco Nexus Switches (5K,7K,9K)

+ Advanced knowledge with core network infrastructure technologies and protocols (campus routing & switching, WLAN, 802.1x, STP, EIGRP, BGP)

+ Experience in the development and implementation of network designs according to standards and best practices

+ Experience operating and maintaining chassis switches, with knowledge of various redundancy technologies (VSS, HSRP, SSO, vPC)

+ Experience with the operation and maintenance of common NMS, configuration management tools

+ Comfortable with the use of various Network Operating Systems (Cisco IOS XE, NX-OS, Aruba/HP)

+ Wireless Networks: Cisco & Aruba APs and Network Controllers, including their authentication integration with Cisco ISE

+ Demonstrable experience in Routing and Switching concept (Cisco / Juniper Platform)

+ Working knowledge in Load balancers technology (Any OEM)

+ Ability to produce RCA of Severity incidents impacting network with minimum support from Superiors/Seniors within team

+ Hands on experience - Hardware Module, Installation, Configuration, Troubleshooting for the following listed Routers and Switches

+ Routers: Cisco 7600, 7500, 7200, 3800, 3700, 3600, 2600, 2900, 1900,1800,1700 series

+ Switches: Nexus 7010, 7009, 9300, 3850 Cisco 3500, 2960 series.

+ Enterprise Monitoring Tools experience

+ ITSM/Ticketing tool experience

+ Must live near or be willing to relocate to Wichita, KS. Relocation bonus available.

+ Be able to work on-site at client office location in Wichita 5 days a week

+ On-call support for P1 & P2 incidents after business hours

+ US Citizen or Green card holders to comply with International Traffic in Arms Regulations (ITAR) guidelines.

Preferred

+ Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline

+ Certifications: CCNA

+ Consulting experience

+ 5+ years' experience in ITIL

+ DNAC experience

+ MCSE certification

+ Familiar with emerging network technologies; specifically, Cisco DNAC and SD-WAN, AWS networking (Direct Connect/VPCs/Transit Gateways/VPGs/VPNs)

+ Working knowledge in SDWAN.

+ Broadcom NetOps Monitoring tool skills

+ ServiceNow as an ITSM/Ticketing tool

+ Previous experience with Cisco switches and routers

+ Familiarity with RADIUS, TACACS and AAA methodologies and protocols.

+ Certifications: CCNP, CCIE, JNCIE

+ Ability to travel 5%, on average, based on the work you do and the clients and industries/sectors you serve

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.