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Senior network support engineer skills for your resume and career
15 senior network support engineer skills for your resume and career
1. Switches
- Managed Configuration and Deploying Cisco Routers and Switches for Guess Inc. and also provided technical support for all their branches nationwide.
- Support various Series of Cisco Routers like 7200/7600, Complex 6500 /5500 Series Switches.
2. Routers
A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.
- Configure, implement and mount Cisco 3700, 3800, Gateway VG224, VG248, 2800, 7200 routers
- Utilized Cisco ASA and PIX firewall routers within our lab environment for customer interoperability.
3. Network Support
- Assist fellow Network Support Engineers with issues their customers face and provide mentoring for new hire and established Network Support Engineers.
- Worked as full-time Network Support Engineer providing customers with quality TAC support for the entire AVVID portfolio of products.
4. Network Troubleshooting
- Mentored Level 1 engineers to improve their network troubleshooting skills * Delivered network availability solutions for business applications and infrastructure technology.
- Performed network troubleshooting during implementation, and coordinated with technical writers for creation of installation manuals for the company.
5. IPSEC
- Configured remote office tunnels, wireless add-on devices, SSL and IPSEC VPNs.
- Design and implementation of IPSEC VPN/GRE architecture used for multicast and unicast Communication on an existing IP VPN.
6. BGP
The Border Gateway Protocol (BGP) is a procedure that facilitates the exchange of routing information among different networks connected through the internet. It also refers to the electronic language used among internet routers, to determine how a piece of information is sent from one router to the other over the network. This process is extremely quick that occurs within mini-seconds, enabling the internet to function properly.
- Implemented, configured BGP Wan routing, converting OSPF routes to BGP (OSPF in local routing).
- Configure and manage OSPF, EIGRP, and BGP routing protocols.
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- Participated in design, implementation and management of Toyota Motors Inc. headquarters and remote sites build-out and modification of network infrastructure.
- Redesigned and deployed network infrastructure that complies with Citywide Business Process Management objectives leading to further reductions in overhead and costs.
8. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Provide support on VOD (Video On Demand Server) Each port has a LINUX kernel.
- Help customers configure, troubleshoot and implement F5 products that run on Linux Platforms.
9. OSPF
- Configured Virtual-link between discontinuous backbone areas in the network and also established authentication between all OSPF routers using MD5 authentication.
- Engineer responsible for property connectivity across wide-area OSPF network using GRE over IPSEC attached to global network operations center.
10. Remedy
- Remedy Call Tracking /Management system.
- Install PC's and Server updates, patching and restorations * Create and resolve Remedy Tickets for all incidents.
11. MPLS
- Provide and Design network analysis recommendations for the Department of Homeland Security MPLS and point-to-point networks.
- Completed re-design of B2B WAN connectivity standards for dedicated MPLS connectivity as well as site-to-site VPN connectivity.
12. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Cross trained and assisted other technical support engineers on network applications and/or protocols.
- Facilitate complex technical support programs and initiatives to ensure Network quality and integrity.
13. TCP/IP
- Design and Implemented routed network through TCP/IP protocol suite.
- Worked on Wireshark, TCP/IP and OSI Layers for packet tracing and Drafted & finalized progress reports, final report.
14. Acls
- Created ACLS based on certain requirements at the client side to access the internal network and the internet.
- Prepared, configured and managed firewalls, ACLS and Network managements tools.
15. Network Design
- Supervised and maintained release testing environments for new application releases; Managed complex scenarios regarding physical server relocation and network design.
- Document master records of network design layout and port configuration Supervise Network Technician in the installation and troubleshooting of network equipment.
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What skills stand out on senior network support engineer resumes?
Dr. Paulo Alexandre Regis Ph.D.
Assistant Professor of Computer Science, Southeastern Louisiana University
What senior network support engineer skills would you recommend for someone trying to advance their career?
Dr. Bobby Roohparvar Ph.D.
Professor of Computer Science and Computer Engineering, California State University - East Bay
*Variety: Each day presents new challenges and opportunities for problem-solving.*
*Demand: The field offers strong job growth and stability.*
*Impact: Your work ensures businesses and organizations remain connected and operational.*
*Learning: There's always something new to learn with emerging technologies.*
*Dislike:*
*Troubleshooting: Issues can be complex and take a lot of time to resolve.*
*On-call: Network problems can occur at any time, requiring on-call availability.*
*Pressure: Maintaining network uptime can be stressful, especially during critical periods.*
*Keeping Up-to-Date: Rapid technological changes necessitate continuous learning.*
List of senior network support engineer skills to add to your resume
The most important skills for a senior network support engineer resume and required skills for a senior network support engineer to have include:
- Switches
- Routers
- Network Support
- Network Troubleshooting
- IPSEC
- BGP
- Network Infrastructure
- Linux
- OSPF
- Remedy
- MPLS
- Technical Support
- TCP/IP
- Acls
- Network Design
- Network Connectivity
- VPN
- DNS
- DMVPN
- Radius
- Juniper
- Network Problems
- Network Issues
- Wireshark
- Lan
- Cisco Asa
- F5
- EIGRP
- Lan Wan
- Unix
- ASA
- DHCP
- IP
- VoIP
- OS
- Ip Networks
- Trouble Tickets
- Nexus
- SNMP
- Network Performance
- Windows NT
- Disaster Recovery
- IOS
- Network Topology
- AAA
- Customer Issues
- PIX
- Checkpoint
Updated January 8, 2025
