What does a senior network support engineer do?
Senior network support engineer responsibilities
Here are examples of responsibilities from real senior network support engineer resumes:
- Manage firewall and security issues, including researching, analyzing and reporting technical information regarding information security issues.
- Experience in configuring and troubleshooting of OSPF and EIGRP.
- Create, modify and implement ACL's on routers and switches.
- Diagnose, troubleshoot and repair servers, desktops, laptops, switches, routers, hubs and printers.
- Have received F5 formal training in LTM, ASM, WAM/AAM, iRules, Viprion, and vCMP.
- Install and configure DNS, DHCP.
- Experience working with SQL databases and Linux.
- Configure and troubleshoot DNS forward and reverse lookups.
- Trouble shooting with LAN and WLAN on daily maintenance and problem resolution.
- Configure and perform troubleshooting on link state protocols like OSPF in single area and multiple areas.
- Work on IGRP and EIGRP implementations for client on global locations and interacting with them about the circuit status.
- Perform configuration of VPN tunneling.
- Configure VPN accessibility to network.
- Capture network traffic for Wireshark analysis.
- Specialize in server load balancing, LAN implementations, remote application delivery solutions, and SSL certificate/VPN solutions.
Senior network support engineer skills and personality traits
We calculated that 5% of Senior Network Support Engineers are proficient in Switches, Routers, and Network Support. They’re also known for soft skills such as Analytical skills, Communication skills, and Problem-solving skills.
We break down the percentage of Senior Network Support Engineers that have these skills listed on their resume here:
- Switches, 5%
Managed Configuration and Deploying Cisco Routers and Switches for Guess Inc. and also provided technical support for all their branches nationwide.
- Routers, 5%
Configure, implement and mount Cisco 3700, 3800, Gateway VG224, VG248, 2800, 7200 routers
- Network Support, 5%
Assist fellow Network Support Engineers with issues their customers face and provide mentoring for new hire and established Network Support Engineers.
- Network Troubleshooting, 5%
Mentored Level 1 engineers to improve their network troubleshooting skills * Delivered network availability solutions for business applications and infrastructure technology.
- IPSEC, 4%
Configured remote office tunnels, wireless add-on devices, SSL and IPSEC VPNs.
- BGP, 4%
Implemented, configured BGP Wan routing, converting OSPF routes to BGP (OSPF in local routing).
"switches," "routers," and "network support" are among the most common skills that senior network support engineers use at work. You can find even more senior network support engineer responsibilities below, including:
Analytical skills. To carry out their duties, the most important skill for a senior network support engineer to have is analytical skills. Their role and responsibilities require that "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." Senior network support engineers often use analytical skills in their day-to-day job, as shown by this real resume: "implemented and supported cisco based voice/data network in over 2000 wealth management branches; primary routing protocol was bgp. "
Communication skills. Many senior network support engineer duties rely on communication skills. "administrators must describe problems and their solutions to non-it workers.," so a senior network support engineer will need this skill often in their role. This resume example is just one of many ways senior network support engineer responsibilities rely on communication skills: "supported colo facilities at savvis communications, servers, switches, routing, firewalls and isp. "
Problem-solving skills. Another skill that relates to the job responsibilities of senior network support engineers is problem-solving skills. This skill is critical to many everyday senior network support engineer duties, as "administrators must quickly resolve problems that arise with computer networks." This example from a resume shows how this skill is used: "resolved bgp routing table volume issues with bgp. "
The three companies that hire the most senior network support engineers are:
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Senior network support engineer vs. Support
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
These skill sets are where the common ground ends though. The responsibilities of a senior network support engineer are more likely to require skills like "tcp ip," "switches," "routers," and "network support." On the other hand, a job as a support requires skills like "customer service," "cash management," "customer satisfaction," and "hr." As you can see, what employees do in each career varies considerably.
Supports really shine in the professional industry with an average salary of $50,563. Comparatively, senior network support engineers tend to make the most money in the pharmaceutical industry with an average salary of $136,619.On average, supports reach similar levels of education than senior network support engineers. Supports are 3.3% less likely to earn a Master's Degree and 0.5% more likely to graduate with a Doctoral Degree.Senior network support engineer vs. Engineer
Engineers are highly trained professionals who determine the feasibility of various projects, usually related to the construction industry. They are considered experts in mathematics and science, two disciplines that they need to use in designing and coming up with plans for projects. They should also be well-versed in different construction or industrial materials, and they ensure that appropriate materials are used for the project. They also ensure that the projects meet the requirements of the groups that hired them. They create spaces that would both address the needs of the end-users and the industry standards. They also ensure that the projects they make would stand the test of time.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that senior network support engineer responsibilities requires skills like "routers," "network support," "ipsec," and "bgp." But an engineer might use other skills in their typical duties, such as, "python," "cloud," "c++," and "c #."
On average, engineers earn a lower salary than senior network support engineers. Some industries support higher salaries in each profession. Interestingly enough, engineers earn the most pay in the automotive industry with an average salary of $97,672. Whereas senior network support engineers have higher pay in the pharmaceutical industry, with an average salary of $136,619.Average education levels between the two professions vary. Engineers tend to reach similar levels of education than senior network support engineers. In fact, they're 3.7% more likely to graduate with a Master's Degree and 0.5% more likely to earn a Doctoral Degree.Senior network support engineer vs. Network internship
In a network internship, an intern's duties depend on the directives of a manager or supervisor. They typically perform support and beginner tasks, such as processing and organizing documentation, liaising with potential clients through calls and correspondence, greeting visitors, answering inquiries, and running errands. An intern may also participate in creating business plans, optimizing existing systems, attending meetings, conducting market research and analysis, and handling issues and concerns in adherence to the company's policies and regulations.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from senior network support engineer resumes include skills like "ipsec," "remedy," "technical support," and "acls," whereas a network internship is more likely to list skills in "python," "c++," "customer service," and "troubleshoot. "
Network interns typically earn similar educational levels compared to senior network support engineers. Specifically, they're 0.3% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.Senior network support engineer vs. Computer engineer
A computer engineer is someone who examines, designs, and manages computer hardware and software systems. He/She or she helps in solving issues or any concerns that may occur with the computer's hardware and software as well as assists in the innovation of computer technology. Computer engineers are responsible for computer hardware design, development, research, and test computer systems. They examine components like circuit boards, processors, memory devices, routers, and networks. While, those working with the computer software are in charge of the development, design, and administration of software programs.
Types of senior network support engineer
Updated January 8, 2025











