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Top 50 Senior Network Support Specialist Skills

Below we've compiled a list of the most important skills for a Senior Network Support Specialist. We ranked the top skills based on the percentage of Senior Network Support Specialist resumes they appeared on. For example, 8.2% of Senior Network Support Specialist resumes contained Network Printers as a skill. Let's find out what skills a Senior Network Support Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Network Support Specialist:

1. Network Printers

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high Demand
Here's how Network Printers is used in Senior Network Support Specialist jobs:
  • Assisted users in dealing with Data Cabling issues, adding network printers to PCs, configuration issues, etc.
  • Evaluated and implemented new technologies including: remote access, NAS servers, CD servers and network printers.
  • Provided level 1 technical support on all network printers located at the Field locations.
  • Install, troubleshooting and maintenance of HP network printers (replacement of toner, fuser and troubleshooting).

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2. Customer Service

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high Demand
Here's how Customer Service is used in Senior Network Support Specialist jobs:
  • Developed strong customer service skills by providing system and customer support for client server based maintenance application.
  • Earned solid reputation for resolving complex issues and providing exceptional customer service.
  • Managed long duration tickets in the customer service and maintenance environments to reduce Mean Time to Repair (MTTR) results.
  • Direct contact with customer in a customer service capacity answering questions and resolving issues and new product introduced to customer.
  • Advanced to this position to continue to provide the highest levels of customer service and solve more complex networking problems.
  • Recognized with three consecutive Local Legend awards for performance achievements, driving team to exceed customer service goals.
  • Oversee and optimize Restricted GCSC Network Technical Support for large clients, providing superior customer service.
  • Boosted customer service zoning orders in a timely manner thus shortening the time orders have been in the center.
  • Acknowledged for superior customer service skills and contributions to the IT team by peers.

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3. Technical Support

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high Demand
Here's how Technical Support is used in Senior Network Support Specialist jobs:
  • Promoted to Senior Technical Support Specialist
  • Hired to provide Technical support to TeamLogicIT clients.
  • Gained strong knowledge with HP Procurve Networking products 8/01 Promoted to Cisco Technical Support Team.

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1 Technical Support Jobs

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4. Routers

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high Demand
Here's how Routers is used in Senior Network Support Specialist jobs:
  • Configure 3900, 7200 routers and 6509, 3750 switches and ship them out to customer location and provide installation guide.
  • Performed Layer 1 and 2 duties such as running, labeling cables, and installing switches, routers, and chassis.
  • Flashed and configured routers, access points, printers, managed switches, setup and configured hardwired/wireless networks.
  • Maintained installation and testing of network servers, routers, and associated equipment.
  • Maintain connectivity between AT&T Provider Edge routers to point of demarcation.
  • Set up new network equipment (Cisco routers/firewalls).
  • Configure and implement Network security on Routers and Switches.
  • Worked to re-rack network switches and routers in our KC based datacenter, including re-routing of all associated cabling.
  • Planned and implemented routable terminal servers enabling the replacement of obsolete bridging hardware with Cisco 2600 routers.

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5. Remote Access

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high Demand
1 Remote Access Jobs

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6. Desktop

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high Demand
Here's how Desktop is used in Senior Network Support Specialist jobs:
  • Transitioned users' desktop environment into privately hosted Cloud environment to enable remote access and optimize disaster recovery measures.
  • Administered Apple MacIntosh Desktop/Server installs, configurations, and implementation of OS along with various Desktop Publishing applications.
  • Supervised Linux Desktop/Server installs, configurations, and implementation of various distributions along with open-source office productivity applications.
  • Installed Patch Management administration for desktops.
  • Repaired and replaced desktop components which consisted of motherboards, memory, processors, hard drives, video cards, etc.
  • Provided phone and desktop support for end users, with duties including upgrades, training, and troubleshooting.
  • Provided technical support for desktop computers, applications, and related technology for local and remote users.
  • Work with software vendors to install, upgrade and/or update their applications on servers and desktops.
  • Supervised two Technical Support Staff & five Remote Desktop Technicians.
  • Set up and configure new laptops/desktops per customer needs.
  • Execute software installations, desktop maintenance and upgrades.
  • Designed and implemented infrastructure changes corrected severe security breaches, significantly decreased server outages managed desktop rollout/upgrades.
  • Provided hardware support of Compaq servers and HP desktops as well as installation of Blackberrys and pocket PC's.
  • Project Lead for the asset management ( 1,000 +) tracking system and Technical Lead for Desktop support.
  • Provided remote desktop/network support to medical personnel for Kaiser Permanente network nation wide.

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7. PCS

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high Demand
Here's how PCS is used in Senior Network Support Specialist jobs:
  • Create and modify local and domain user accounts on PCs and servers.
  • Resolved connectivity issues between PCs and printers within LAN / WAN.
  • Performed firmware upgrades on PCs, peripherals.
  • Configured and managed PCs, printers and peripherals for leading financial services corporation.
  • Maintained and supported PCs, LANs, and WANs (Novell NetWare, WinNT, Win9x, and Win3.x).

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8. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Senior Network Support Specialist jobs:
  • Utilize a variety of network troubleshooting/monitoring tools and all trouble ticketing databases within the organization.
  • Supply customers with quality computer troubleshooting assistance by either phone support or face-to- face!
  • Completed maintenance and troubleshooting on emerging networking technologies that supported high profile customers.
  • Completed troubleshooting, testing and trend analysis and engineered and developed systems.
  • Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.
  • Achieved the highest levels of productivity, handling over 200 network related calls per week and troubleshooting these technical issues remotely.
  • Redesigned and upgraded the Network Control Center equipment and cabling reducing troubleshooting times by an average of 25%.
  • Troubleshooted hardware, software and connectivity issues for a mixed Widows and AS400, JDE environment.
  • Install, configure, troubleshoot and maintain computer, network and other related hardware and software.
  • Project manager: for project to provide laptop computers to the Network team for troubleshooting.
  • Provide technical troubleshooting and leadership required to recover from the most complex network problems.
  • Selected to train new employees in system access and troubleshooting procedures.
  • Worked with different phone companies to troubleshoot incidents and create tickets.
  • Trained employees on basic call flow and troubleshooting process's.
  • Diagnose, troubleshoot and resolve issues related to network connectivity.
  • Assisted in troubleshooting for network and PC support personnel.
  • Mentor other technicians and instruct on troubleshooting techniques.
  • Configured, maintained, and performed troubleshooting on multi-site Video Teleconferences to high profile sites under time sensitive conditions.
  • Managed NEC phone switch,creates and troubleshoot phone extension and NEAX voice mail system.
  • Utilized VMware vSphere Client and VMware View Administrator to analyze, maintain, and troubleshoot in a virtual network environment.

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9. Setup

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high Demand
Here's how Setup is used in Senior Network Support Specialist jobs:
  • Migrated mailboxes and public folders to new Exchange server, limited sizes of attachments and mailboxes, setup restrictions and rights.
  • Conducted San Setup testing and implementation using EMC and Dell products.
  • Configured website domain servers implementing a SQL cluster setup failover configuration for SharePoint with SAN fiber connections.
  • Recall) Setup Automate solution for Anti Virus Update for STAPLES Center Client workstations.
  • Coordinated VM technology setup testing and implementation using VMware and Citrix Xen products.

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10. Windows XP

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high Demand

11. Action Plans

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high Demand

12. Ethernet

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high Demand
Here's how Ethernet is used in Senior Network Support Specialist jobs:
  • Expanded network by over 1,200 new hops of Ethernet radio, a 15% expansion.
  • Provide Network Support for the AT&T Metro Ethernet, U-Verse and DSL networks.
  • Direct concurrent technology problem-solving with layer 1 IP Telco data circuits, WAPS, and Ethernet networks.
  • Handled Ethernet over Sonet requests for Tennessee, Alabama, Louisiana, Mississippi, and Kentucky.

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13. Laptops

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high Demand
Here's how Laptops is used in Senior Network Support Specialist jobs:
  • Performed troubleshooting on zero clients, kiosks, laptops, printers, and peripherals.
  • Configured and setup MAC OSX Computers and Laptops.
  • Used Windows Deployment Services (WDS) to image HP, Dell, IBM Thinkpad laptops Microsoft Active Directory Administrator:.

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14. Active Directory

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high Demand
Here's how Active Directory is used in Senior Network Support Specialist jobs:
  • Review and monitor compliance with systems security procedures; utilize Active Directory for account administration.
  • Administer active directory for user profile and computer domain.
  • Assisted in a team effort of the Enterprise Migration from Windows NT4.0 to Windows 2000 Active Directory.
  • Use Active Directory, created and managed users accounts, created Groups and assigned Permission to Groups.
  • Added users, computer, server, and Exchange accounts to Windows 2003 Active Directory network.
  • Administered Active Directory (AD) for computer account creation and modification.

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15. IP

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average Demand
Here's how IP is used in Senior Network Support Specialist jobs:
  • Interact with multiple inside/outside carriers on customer circuit-related issues in order to ensure a timely resolution to customers' problems.
  • Provided technical troubleshooting and leadership required to recover from outages and to ensure timely response.
  • Work closely with representatives across business unit lines, coordinating equipment installs.
  • Participated in disaster recovery planning process and subsequent development of related procedures.
  • Participated in Business Continuity Planning & Disaster Recovery Planning BCP/ DRP exercises.
  • Managed and edited Cisco router/firewall scripts per Network Engineer instructions.
  • Escalated voice degradation resolution with multiple carrier providers through resolution.
  • Updated customer accounts and inventoried equipment.
  • Serve as a Technical Manager and Senior Member of the Network Support team, providing leadership in the 24-member department.
  • Attended Cisco Voice over IP, Interconnecting Cisco Networking Devices, Cloud Computing courses and Project Management tutorials.
  • Imaged and/or deployed workstations, printers, peripherals, zero clients, for classroom and office environments.
  • Project Lead for the design of VOIP in India, requiring full compliance with regulations of India.
  • Created custom applications and batch scripts to interface with company ERP system and legacy applications.
  • Provide leadership to ensure that all DIMOC-R systems meet DISA and JTFGNO security standards.
  • Managed three VOIP clusters that supported 5594 customers.
  • Created and implemented procedures for multiple projects.
  • Tested, prepped and inventoried network equipment.
  • Assisted with the installation and setup of all software, hardware and telecommunication equipment, and provided on-going support for end-users.
  • Worked with Alcatel-Lucent, Harris, P-Com, and Erikson equipment.
  • Administered Avaya IP Office 500 VOIP system including VPN phones with a Sonicwall NS240 for remote employees.

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16. Voip

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average Demand
Here's how Voip is used in Senior Network Support Specialist jobs:
  • Administer Cisco Call Manager VOIP phone switch and Esna voice mail server for unified communication solution.
  • Monitor and analyze VOIP Retainability and Accessibility KPI's for VoLTE network.

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17. Project Management

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average Demand
Here's how Project Management is used in Senior Network Support Specialist jobs:
  • Planned special circuit projects according order management and project management best practices.
  • Project management of system software upgrades.

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18. VPN

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average Demand
Here's how VPN is used in Senior Network Support Specialist jobs:
  • Provided top-notch MACD assistance for MDNS, MRS, MNS, MPLS, EVPN, and Remote Access/VPN Services.
  • Support Communication Protocols via Air Cards, VPN and Network Created images using Norton Ghost imaging software
  • Install, configure and troubleshoot client-side VPNs

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19. Backup

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average Demand
Here's how Backup is used in Senior Network Support Specialist jobs:
  • Developed retention strategies and procedures for corporate level backup system in parallel with the disaster recovery initiatives.
  • Perform data backups and disaster recovery operations.
  • Maintained backups and tape storage documentation.
  • Assist and providing support for our client Online Backup and Disaster Recovery, using our Disaster Recovery software for SMB.
  • Assist in developing and implementing backup policies and procedures as well as perform system backups.
  • Created daily log reports documenting success and tracking trends in backup effectiveness.
  • Configure, maintain and restore backups using StorageCraft and Windows backup software.
  • Manage all backup media and logs.
  • Ensured integrity and regulatory of all server backups, updated all network OS and software with latest patches.
  • Conducted backups design and maintenance.

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20. OS

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average Demand
Here's how OS is used in Senior Network Support Specialist jobs:
  • Provided engineering/sparing recommendations and modeling/simulation capabilities for proposed system features.
  • Worked closely with other departments to verify the correct information needed to ensure procedures developed were effective.
  • Utilized Hummingbird software to provide Business Analysis budget reports to Loss Prevention Managers.
  • Performed hardware diagnostics and coordinates repairs.
  • Supported Wholesale Access, CLEC, Retail and Wireless customer base, diagnosing and resolving network outages affecting service delivery.
  • Assisted in the collection of drive test data for ORT Billing Verification call scenarios and trouble shooting Network problems.
  • Excelled at managing IIS and Microsoft Proxy Servers by providing support for Web, FTP and Proxy services.
  • Initiated, executed, and continue to manage an ongoing, zero-cost Cell Phones for Soldiers recycling program.
  • Coordinated activities with other Network Management Centers across the country to minimize the impact of outages.
  • Customer-focused and acted as a single point of contact for NCON, OS, Escalation Managers.
  • Install and configure anti-virus software as well as diagnose and repair virus issues.
  • Identify and resolve network related issues from OSI layers 1 - 3.
  • Installed, upgraded, maintained and provided disposition for mission system components.
  • Managed data concerning deployment of over 18000 GPS units across 22 states.
  • Exchange Administrator and worked in the crossover and administration of Office 365.
  • Increased delivered value by implementing an OS & software imaging procedure.
  • Created and maintained Microsoft Access database for outage reports.
  • Utilized Microsoft Office Excel 2007 to provide clear scheduling guidance and logs of all VTCs.
  • project required systems delivery without any charge back to the network cost center.
  • Installed Server 2008 for WSUS, Powershell, Microsoft licensing server, monitoring servers, virtualization management and Help Desk System.

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21. Infrastructure

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average Demand
Here's how Infrastructure is used in Senior Network Support Specialist jobs:
  • Directed and performed deployment, configuration, maintenance, and troubleshooting of applications, servers, and LAN/WAN infrastructure.
  • Served as the Technical Lead for VOIP global infrastructure project during transition to Cisco Unified Communication Manager 7.0.
  • Integrated networks of newly acquired banks and financial services companies into the Capital One Finance network infrastructure.
  • Traveled to remote sites to install network and server infrastructure and provide support to users.
  • Designed new store setup in 2012, seamlessly integrating the addition to the infrastructure.
  • Understand and review action plans for planned and unplanned changes to clients network infrastructure.
  • Provided second-level call resolution for corporate IT infrastructure supporting more than 1000 clients.
  • Support for Cisco VOIP telephony system, and all related infrastructure.
  • Provided technical solutions and project management for the infrastructure provisioning processes for the mobility and wireline centers.
  • Configured Unity voicemail accounts, and ensured connectivity across the global network infrastructure.
  • Provided Tier 2 technical support for global communications infrastructure of fortune 500 customers.
  • Collaborated on the IT strategic plan and managed numerous networking and infrastructure projects.
  • Installed new Airespace wireless infrastructure to support 2,000 users Coordinated continuous internal moves Client / infrastructure wireless support

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22. Software Applications

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average Demand

23. Internet

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average Demand
Here's how Internet is used in Senior Network Support Specialist jobs:
  • Helped setup and deploy 4 T1 lines for call center, and Internet access.
  • Supported 3Com (IWF), Internet Wireless Facility, for 2-G internet service.
  • Imaged and prepared laptops for distribution to end-users and for public Internet access.

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24. Nortel

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average Demand
Here's how Nortel is used in Senior Network Support Specialist jobs:
  • Assisted in managing Nortel CS1000 phone system.

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25. ATM

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average Demand
Here's how ATM is used in Senior Network Support Specialist jobs:
  • Place T1, DS3, ATM IMA bundle circuit orders and disconnect with AT&T, Century-Link and Verizon.
  • Test and turn up OC-3, DS3, DS1, Metro Ethernet, ATM and Frame-relay circuits.
  • Managed Lucent 550 ATM & 9000 Frame Relay and Alcatel 7470 & 7670 switches

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26. Novell

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average Demand
Here's how Novell is used in Senior Network Support Specialist jobs:
  • Install and configure campus network using Novell 5 and Windows NT servers.

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27. Helpdesk

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average Demand
Here's how Helpdesk is used in Senior Network Support Specialist jobs:
  • Resolve escalated in-house helpdesk issues as requested by Management.
  • Trained 14 interns and 7 junior helpdesk staff.

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28. Trouble Tickets

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average Demand
Here's how Trouble Tickets is used in Senior Network Support Specialist jobs:
  • Open and close trouble tickets in timely manner using technical manuals and direct interface with product support and design.
  • Open, update, and close trouble tickets via AOTS-M as required to track progress of trouble resolution.
  • Called different phone companies to report incidents and create trouble tickets.

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29. BGP

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30. T1

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low Demand
Here's how T1 is used in Senior Network Support Specialist jobs:
  • Tested and accepted over 65% of T1 circuits for the Tri-Cities market.

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31. Oversaw

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low Demand

32. Unix

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low Demand
Here's how Unix is used in Senior Network Support Specialist jobs:
  • Worked as the lead on UNIX installation projects.
  • Supported AIX, Solaris and SCO UNIX systems running customers hotel information system software.

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33. Juniper

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low Demand
Here's how Juniper is used in Senior Network Support Specialist jobs:
  • Trained Tier 1/Tier 2 managers on MIS Basic troubleshooting for Cisco and Juniper routers.
  • Use Cisco Juniper routers to access customer routers to diagnose and resolve issues.
  • Use Cisco IOS and Juniper Junos to troubleshoot connectivity issues such as service outages, errors, bouncing and packet loss.
  • Program routers and switches on Juniper MX960/MX480/M320 and Cisco 7609/12416 Working knowledge in UNIX

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34. PBX

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low Demand
Here's how PBX is used in Senior Network Support Specialist jobs:
  • Analyzed PBXtrunking and traffic to optimize usage and avoid fraud, hacking and ping-pong of call traffic.
  • Manage PBX vendors, telco carriers and cabling vendors.

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35. SQL

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low Demand

36. Verizon

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low Demand
Here's how Verizon is used in Senior Network Support Specialist jobs:
  • Collaborated with Central Office and onsite technicians to resolve issues with Verizon and other telecommunications systems.

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37. Network Operations

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low Demand
Here's how Network Operations is used in Senior Network Support Specialist jobs:
  • Assigned work areas were the Network Operations Center and Data Center for ING (formerly Citistreet).

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4 Network Operations Jobs

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38. Computer System

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low Demand
Here's how Computer System is used in Senior Network Support Specialist jobs:
  • Trained and educated co-worker and new employees on AT&T computer systems, policy and database management.
  • Assist with planning and support for Geological, Geophysical and Engineering computer systems and software.
  • Managed development and implementation of computer systems to the companies' client base.

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39. Conference Calls

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low Demand
Here's how Conference Calls is used in Senior Network Support Specialist jobs:
  • Serve as a subject matter expert (SME) on conference calls with customers experiencing issues and sales.
  • Set up conference calls and correlate troubleshooting to bring issue to resolution.

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40. Lotus Notes

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low Demand

41. User Accounts

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low Demand
Here's how User Accounts is used in Senior Network Support Specialist jobs:
  • Migrated user accounts, profiles and home directories, created scripts and batch files for easy administration.
  • Administered, maintained, and created user accounts and policies with Active Directory.
  • Manage User Accounts in Active Directory; including proper group type assignments.
  • Create and modify user accounts to allow authorized access to Walgreens OptionCareHC, and TakeCare Health networks.
  • Created and maintained all user accounts in Active Directory, Exchange and Gmail.

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42. LAN

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low Demand
Here's how LAN is used in Senior Network Support Specialist jobs:
  • Improved work load balancing by defining zoning guidelines and procedures between provisioning communities.
  • Performed network documentation and created disaster recovery plan.
  • Used my advanced optimization skills on the PC's and the LAN to ensure fast and efficient operations.
  • Lead project manager to plan and deploy the campus Fujitsu 9600 phone system with over 300 extensions.
  • Worked cross-functionally with other departments to ensure all resources, testing, and implementation plans were ready.
  • Develop and execute short and long term service improvement plans to improve service and customer perception.
  • Maintain all documentation of LAN configuration including schematic diagrams with layout and location of all components.
  • Provided level two (of three) LAN/MAN support for 7000 plus client enterprise network.
  • Install, configure and Manage Cisco 6500, 3750, 3560 Switched LAN environment.
  • Manage / lead team of technicians for plant-wide O.S.
  • Port activation / port VLAN assignment.
  • Ensured WAN and LAN resources availability in a multi- domain environment.

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43. RAN

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low Demand
Here's how RAN is used in Senior Network Support Specialist jobs:
  • Performed general management duties including hiring/scheduling of personnel with oversight of the accounting transactions.
  • Implemented same configuration for intranet site.
  • Edited memorandum and research presentations.
  • Provided technical support for over 200 specialized POS hardware and software systems used in the restaurant industry across the U.S.
  • Led initiatives for increasing customer satisfaction, retention, and company branding which resulted in dramatic increases in profit.
  • Developed learning concepts and scripts, a testing plan and a quality assurance management plan.
  • Traveled for network and workstation upgrade implementations in 6 branch offices in Edmonton and Ontario.
  • Performed joint testing with Transport to isolate faulty equipment on ROADM.
  • Installed and ran copper and fiber connections within Data Center
  • Facilitate in troubleshooting and repair of the RAN.
  • Initiate troubleshooting with various telecom companies as warranted.
  • Work cooperatively with and support Ran Tier I groups by intensively testing/troubleshooting chronic transport (telco) issues to cell sites.
  • Managed Branch Support projects such as system refresh, new branch openings, and relocations.
  • Triaged 2nd level calls from 25 branch network administrators throughout the US and Canada.
  • Upgraded all Bank branches to provide customer WiFi access via Procidio.

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44. WMS

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low Demand
Here's how WMS is used in Senior Network Support Specialist jobs:
  • Utilize AOTS, WMS and BMP2 systems to facilitate maintenance on customer UVN rings.

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45. Process Enhancements

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low Demand

46. DNS

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Here's how DNS is used in Senior Network Support Specialist jobs:
  • Manage DNS, and DHCP services.

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47. New Product Delivery

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48. Architecture

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low Demand
Here's how Architecture is used in Senior Network Support Specialist jobs:
  • Provide technical direction of DAMS architecture, hardware, software, and implementation.
  • Configured ports and VLANs and handled daily maintenance on both collapsed core and redundant core and distribution switch architectures.

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49. DS3

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50. Ospf

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Senior Network Support Specialist Jobs

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20 Most Common Skills For A Senior Network Support Specialist

Network Printers

11.8%

Customer Service

11.4%

Technical Support

8.4%

Routers

6.9%

Remote Access

6.4%

Desktop

5.6%

PCS

5.4%

Troubleshoot

5.1%

Setup

4.3%

Windows XP

4.3%

Action Plans

3.9%

Ethernet

3.7%

Laptops

3.7%

Active Directory

3.4%

IP

3.2%

Voip

3.0%

Project Management

2.6%

VPN

2.2%

Backup

2.2%

OS

2.2%
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Typical Skill-Sets Required For A Senior Network Support Specialist

Rank Skill
1 Network Printers 8.2%
2 Customer Service 7.9%
3 Technical Support 5.8%
4 Routers 4.8%
5 Remote Access 4.4%
6 Desktop 3.9%
7 PCS 3.8%
8 Troubleshoot 3.5%
9 Setup 3.0%
10 Windows XP 3.0%
11 Action Plans 2.7%
12 Ethernet 2.6%
13 Laptops 2.6%
14 Active Directory 2.3%
15 IP 2.2%
16 Voip 2.1%
17 Project Management 1.8%
18 VPN 1.6%
19 Backup 1.6%
20 OS 1.6%
21 Infrastructure 1.6%
22 Software Applications 1.6%
23 Internet 1.4%
24 Nortel 1.4%
25 ATM 1.4%
26 Novell 1.4%
27 Helpdesk 1.3%
28 Trouble Tickets 1.3%
29 BGP 1.2%
30 T1 1.0%
31 Oversaw 1.0%
32 Unix 1.0%
33 Juniper 1.0%
34 PBX 0.9%
35 SQL 0.9%
36 Verizon 0.9%
37 Network Operations 0.9%
38 Computer System 0.9%
39 Conference Calls 0.9%
40 Lotus Notes 0.9%
41 User Accounts 0.9%
42 LAN 0.9%
43 RAN 0.8%
44 WMS 0.8%
45 Process Enhancements 0.8%
46 DNS 0.8%
47 New Product Delivery 0.8%
48 Architecture 0.8%
49 DS3 0.6%
50 Ospf 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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25,613 Senior Network Support Specialist Jobs

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