Senior noc technician jobs near me

World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a Data Center Specialist to support our client in an ongoing Data Center refresh project. World Wide Technology is looking for a Data Center Technician in Delaware, OH 43015 (Onsite - Night-shift i.e.7 PM 5 AM CST). This role is part of WWT s Strategic Resourcing services and is a contract role. The candidate will be supporting a WWT customer and will be employed by one of WWT s preferred partners. The partner will provide full compensation and benefit information prior to employment with the partner. Job Title: Data Center Technician Job Location: Delaware, OH 43015 Job Mode: Onsite Available Shift:7 PM 5 AM CST Wednesday, Thursday, Friday, Saturday Employment Type: Contract Duration: 12 months (expected) Responsibilities: Infrastructure Management: Deploy, configure, and maintain server hardware, storage, and networking equipment in the data center. Perform routine hardware and software maintenance, upgrades, and patches. Monitoring and Troubleshooting: Monitor data center performance and respond to alerts promptly. Identify and troubleshoot hardware, network, and system issues to ensure optimal performance. Security and Compliance: Implement and enforce security measures to safeguard data center assets. Ensure compliance with industry standards and best practices. Documentation: Maintain accurate and up-to-date documentation of data center configurations, processes, and procedures. Qualifications: Proven experience in data center operations and infrastructure management. Strong knowledge of server hardware, storage systems, and networking protocols. Proficient in troubleshooting hardware and software issues. Familiarity with virtualization technologies. Understanding of security best practices and compliance standards. Excellent documentation and communication skills. Ability to work in a fast-paced and collaborative environment. Rate/Salary: A reasonable estimate of the current pay range for this position is $30.00 to $35.00 hourly. Actual pay will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs, and will be set by your employer. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in base pay. If you have any questions or concerns about this posting, please email SRpostings at wwt.com

Racking and Stacking of Network Switches Replace SSD and STP connector of Switches RJ 45 & RJ 11 connectors replacement Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently. Collaboration and Communication.

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond. About the Team: The Launch Team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success. About the role: As Skydio brings drones to the portfolio of modern infrastructure, many of our customers require installation and management of their drone docking stations on private or secure networks. Skydio sells a self-hosted version of the cloud offering that customers can install on their own hardware. This is a customer-facing role where you'll be directly involved, helping customers learn to fly for the first time, manage their new software stack, integrate the stack with the rest of their ecosystem, and support them when they run into issues. You'll be providing support remotely or in-person, and should expect to travel about 40% of the time. We are looking for a scrappy and resourceful expert in Linux systems, networking, and enough familiarity with coding to put together basic integrations between RESTful services. As the first hire for a new role, you will be instrumental in setting the tone and path for how Skydio will manage on-prem customers working out of some of the most secure facilities in the world. While your primary goal is ensuring our product is working well for our customers, you'll also be a member of the product team, suggesting and making enduring improvements to the product ecosystem as you identify flaws or opportunities. We are looking for you to be a linux system expert for the deployment engineering team. The deployment engineering team primarily focuses on being deep experts in UAS systems and wireless technologies, and you'll be a crucial value-add to the team's ability to communicate and work with our customer's IT teams as we navigate corporate firewalls and infosec policies. How you'll make an impact: Support Skydio customers with our self-hosted products. Assist the customer in planning and writing integrations between their internal systems and our drone management software. Debug and troubleshoot outages, wherever and whenever they occur. Build out our on-prem lab in California, including organizing the hardware, building trial-and-evaluation flyaway kits, and testing. Be a key member of the product team, informing the form factors and menu of options for our on-prem offerings. What makes you a good fit: 4+ years experience with Linux system administration, including host configuration, patching, networking, and debugging typical system health issues. Experience with building and racking servers. Mostly applicable to our in-house lab. Coding experience: working knowledge of REST APIs or similar API boundaries and experience working with customers to implement and test integrations (basic scripting, testing, documentation). Comfortable communicating directly with customers. US Person required for working at US government facilities. Ability to travel 40% of the time. Ability to acquire Part 107 certificate (for flying UAS) Nice to have: Experience in areas such as Mapping, Surveying, Photogrammetry in the Utilities or Public Safety industries. Experience working with physical systems, such as building your own drones or maintaining other IOT devices. Experience with corporate firewalls, such as Cisco, Palo Alto Networks, or Meraki. Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $110,000 - $153,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria. *Compensation for certain positions may vary based on the position's location. #LI-LP1 At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit *************************

Job Description National Technologies (NTI), a Network Connex Company, is a premier turnkey installer of fiber optic and data center infrastructure. Working on our team puts you on the leading edge of innovation in the digital communications space. If being a part of a tight-knit organization that operates in some of the most advanced technology environments around the world sounds like a dream job, NTI might be the right fit for you! With the perks of a large organization, NTI remains true to its roots as a home-grown company with an open door culture that welcomes new ideas and encourages professional growth. We set you on the right path with careful onboarding and thorough training programs that prepare you for success in your role and beyond. Job Summary - Data Center Construction Lead Tech: The primary responsibilities of the Network Technician-Data Center is to support the installation of infrastructure including but not limited to racks, cabinets, cage walls, hot/cold isle containment, grounding, fiber guide, Unistrut, and ladder rack, structured cabling, maintain control of inside plant (ISP) activities surrounding the assigned work site(s), read and understand ISP diagrams/drawings, and taking and maintaining accurate field notes. Other duties, responsibilities and qualifications may be required and/or assigned. This position requires field work which may include overtime, weekends, holidays, and off hours. Travel may be required depending on the business needs. Essential Job Functions - Data Center Construction Lead Tech: Perform data center cage and overhead ladder rack in accordance with industry standards. Read and follow design engineers' instructions and specifications, maintain the scope of work on the project and adhere to safety procedures. Prepare engineering field notes. Interpret engineering drawings, on maps and in the field and make recommendations for changes as required. Understand and adhere to customer timelines. Budget minded behaviors to review and ensure profitability on new, ongoing and completed projects. Utilize one's own network of contacts to source high quality Project Managers and Technicians Serve as a corporate liaison to champion cultural change by encouraging critical corporate initiatives, a positive work environment, the enhancement of organizational morale all with the goal to drive operational efficiency. Team player that coordinates and communicates activities with other employees, departments, and management. Knowledge, Skills, or Abilities - Data Center Construction Lead Tech: Knowledge of basic tools, construction practices and communication networks. Knowledge of cable installation practices, dressing cables, lacing, etc. Knowledge of basic AC and DC power plants. Knowledge of fiber optic cable types, make-up of fiber optic cables, and manufacturer specifications to prevent damage of cables. Knowledge of various manufacturers ISP racks, cabinets, ladder rack, fiber guide and termination panels. Knowledge of cable testing procedures and test equipment. Knowledge of inside plant safety measures. Knowledge of data center security processes and adhere to the measures they put in place. Strong computer skills with Microsoft applications. Ability to pay close attention to detail and make good sound decisions based on information given. Ability to multitask and stay organized under pressure. Must hold a valid driver's license and satisfactory driving record. Education and Experience - Data Center Construction Lead Tech: Education Level: High School/GED Experience: 5+ years of relevant job experience. Relevant job experience is described as job experience in similar industry or job experience with similar essential duties. Field of Study: Electronics, Telecommunications, Construction or Project Management Pay rates and benefit levels are determined by union classifications which are set by the union. NTI provides a comprehensive benefits package including health, dental, vision, life, and disability insurance and retirement savings options. For Union employees, pay rates and benefit levels are determined by union classifications which are set by the union. EEOC-Minority/Female/Disability/Veteran National Technologies (NTI) believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.

The Opportunity: Launch Your Career in Global Data Infrastructure Are you passionate about networking, meticulous about data, and ready to kickstart your career in the high-growth field of fiber network infrastructure? We are seeking a highly motivated and detail-oriented Fiber Network Mapping Specialist to join our team. This role is your entry point into understanding the physical architecture of a global fiber network. You won't just be entering data; you'll be trained to build and maintain the ever growing footprint of our customer fiber network. We are looking for candidates with foundational knowledge, an appetite for complex problem-solving, and a commitment to high-quality work. If you are eager to learn from expert engineers and want your work to have a tangible impact on global connectivity, this is the role for you. Core Responsibilities Digital Modeling: Learn to document, edit, and manage all Outside Plant (OSP) long-haul fiber networks fiber assets interconnecting various Points-of-Presence (POPs) types. This includes recording fiber connectivity, cable routes, splice records, and physical layer specifications to be used by vendors for installation, maintenance, and troubleshooting. Data Integrity & Translation: Be trained to review engineering diagrams, design schematics, and vendor As-Built documentation. You will learn to translate this physical information into accurate digital records using specialized software (e.g., OSPi, Netcracker, ArcGIS). Modeling Support: Assist senior specialists in ensuring the accuracy and logical structure of the field infrastructure assets by reviewing design drawings, schematics, diagrams, performing detailed data checks, and helping resolve discrepancies between the physical infrastructure and its digital representation. Documentation & Process: Work with the team to digitize, record, and verify all passive and active network elements, ensuring all changes (Moves, Adds, Changes) are properly logged and memorialized in the system. Cross-Functional Teamwork: Provide support by running basic network data reports, assisting with capacity checks, and facilitating communication between the engineering, installation, and field survey teams. Visualization Tools: Utilize software such as AutoCad, Google Earth/Maps to visualize, plan, and communicate network paths and layouts. Qualifications: This role is structured for growth and development. We value aptitude and enthusiasm as much as direct experience. Required Foundational Knowledge & Skills Telecommunications Interest: Foundational knowledge or proven interest in telecommunications construction techniques, networking principles, or fiber optic technology. Attention to Detail: Demonstrated ability to be highly organized and meticulous when working with data or complex documentation. Computer Literacy: Proficiency with Google suite (especially Sheets) and a strong ability to learn new, complex software platforms quickly. Communication: Excellent written and verbal communication skills; the ability to clearly document technical information for various audiences. Documentation Mindset: An understanding of the importance of creating and maintaining clear process documentation and technical guides. Desirable Experience Any exposure to specialized fiber network management software (e.g., OSPi, Netcracker, ArcGIS, SmallWorld). Familiarity with interpreting technical schematics or blueprints. Basic knowledge of fiber network infrastructure, routes, splicing, racks, panels, or cabling standards. Location: Remote first - Applicant must be a commutable distance to Denver, CO Salary Range $85,120.00 - $134,400.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Breakfix Lead to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix services across a range of server, storage, and network hardware platforms. Pay rate for day shift is up to $90k and night shift is up to $100k. KEY RESPONSIBILITIES: Lead breakfix operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments. Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #NAMERHV Pay Range$80,000-$100,000 USD

This posting is to gather interest for the Network Support Technician I. We are not currently hiring, but will be contacting candidates when we have an opening. GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: * Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner. * Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: * ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. * BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. * COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. * Ability to interact with a wide variety of business, operations, and technical staff. * COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. * Demonstrated good verbal and written communication skills. * Ability to explain technical activities to customers. * COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. * CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. * Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills. * RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. * RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. * Demonstrated administrative and organizational skills. * Ability to accurately document procedures and technical processes. * Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment. * General understanding of Information Technology. * SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. * Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. * Knowledge and operating skills in mainstream operating systems. Network Support Technician I Additional Job Requirements: This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems. Essential Duties: Tier I Support: * First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented. * Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis * High School diploma or equivalent. * Minimum of six (6) months experience in a customer service or call center environment. * Preferred: * Associate degree in telecommunications, computer science, electronics or relevant field. * Microsoft, ITIL, CompTIA, Cisco certifications. * Telecommunications experience. * Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: * This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: * Work is primarily sedentary, requiring daily routine computer usage. * Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. * Ability to accurately communicate information and ideas to others effectively. * Physical agility and effort sufficient to perform job duties safely and effectively. * Ability to make valid judgments and decisions. * Available to work additional time on weekends, holidays, before or after normal work hours when necessary. * Must work well in a team environment and be able to work with a diverse group of people and customers. * Virtual workers must comply with remote work policies and agreements. * Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Reports To: Executive Director / Operations Manager Status: Contract (Independent Contractor) Hours: As Needed (Approx. 10-20 hours per week or project-based) Compensation: Competitive hourly rate, commensurate with experience About Us: Houston Media Source (HMS) is a community-based, non-profit organization that empowers Houston-area residents by providing the resources, training, and platforms necessary to create, produce, and distribute original television programming. For over 30 years, HMS has promoted free expression and fostered creative collaborations by ensuring all community voices have access to media. We focus on airing original programming produced by the community, for the community. We are now seeking a dynamic and strategic Executive Director to help lead our efforts in expanding our services, driving growth, and fulfilling our mission. We are seeking a skilled and reliable Contract IT & Network Support Specialist to provide technical support, network maintenance, and systems management for our community-based media and operations center. This individual will ensure the integrity, efficiency, and security of our IT infrastructure while supporting staff, volunteers, and program partners in achieving our mission. Maintain and troubleshoot local area networks (LAN), Wi-Fi systems, routers, and switches. Ensure stable and secure internet connectivity across all departments and production areas. Monitor network performance and address outages or slowdowns promptly. Implement data backup, recovery, and cybersecurity measures. Install, configure, and maintain computers, printers, audio-visual equipment, and mobile devices. Support operating systems (Windows/Mac) and ensure regular software updates. Maintain inventory and oversee procurement of IT equipment and licenses. Provide remote and on-site troubleshooting for staff and contractors. Respond to help desk tickets or requests related to hardware, software, or connectivity. Offer user training on basic systems, cloud storage, and security best practices. Implement and maintain data security protocols, including password management and access control. Ensure compliance with nonprofit data privacy and grant reporting requirements. Coordinate secure disposal of outdated hardware or confidential data. Assist with technology upgrades, new software rollouts, and digital media initiatives. Support special events, livestreams, and community broadcast systems (as applicable). Provide input on long-term IT planning and infrastructure improvements. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 5+ years of experience in IT support, networking, or systems administration. Strong understanding of Windows Server, cloud services (Google Workspace, Microsoft 365), and media network configurations. Familiarity with media production or nonprofit environments is a plus. Excellent problem-solving, communication, and time-management skills. Must be able to work independently, prioritize tasks, and maintain confidentiality. Contract Details Contractor will provide services under an independent contractor agreement. Must carry liability insurance and provide W-9 documentation. Work may be performed remotely and/or on-site as needed. Schedule and hours are flexible and based on organizational demand.

Zachary Piper Solutions is seeking a Travel Network Technician in Reston, VA to support the configuration and deployment of LAN gear at government and contractor sites, supporting the establishment of connectivity to the Azure air-gapped cloud environments. Requirements: * 2 years of experience with TCP/IP protocol configuration and use (e.g., DNS, FTP, SSH, BGP). * 2 years of Experience deploying documented network architectures and troubleshooting connectivity issues * Hold active TS/SCI security clearance fully adjudicated by the designated agency. * Ability to travel and work remotely up to 50% of the time. Compensation: * $70,000 - $100,000 (Depending on experience) * Benefits including medical, dental, vision, 401k * Holidays and paid time off * This position requires travel to sites across the continental US. When not traveling, all work is to be performed in Reston, VA

Network Support Technician - (Work from Home with 50% Travel to Fresno & Madera Area) Compensation: $23 - $25 per hour Overview: Nexus HR is looking for a skilled Network Support Technician to assist our clients in the Fresno and Madera area. This role is work-from-home, but requires 50% travel to client sites in Fresno and Madera. The ideal candidate will have 2 to 4 years of IT experience, strong knowledge of Windows systems, computer hardware, networking, cybersecurity, tech support, and hold a relevant IT certification. We are seeking someone who is reliable, proactive, and able to communicate effectively when solving technical issues in a fast-paced environment. About the Job This full-time Network Support Technician role is work-from-home but requires up to 50% travel to support onsite needs in Fresno and Madera Clients. In this role, you will support users and systems across these locations by providing first-level technical assistance, maintaining IT equipment, and assisting with daily IT operations. You will also help with system administration tasks, troubleshoot network issues, maintain documentation, and support cybersecurity best practices. This position is ideal for someone who enjoys hands-on problem-solving, working in a dynamic environment, and collaborating with a growing IT team. Duties and Responsibilities: Technical Support Provide first-level support for hardware, software, and network issues. Respond to help desk tickets, diagnose problems, and provide timely resolutions. Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals. Install and update software applications. System & Network Administration Assist with user account creation, password resets, and permissions management. Support basic network troubleshooting (Wi-Fi issues, printer connectivity, VPN access). Monitor system performance and report irregularities to senior IT staff. IT Operations & Maintenance Maintain inventory of IT equipment and accessories. Set up and support conference room technology (projectors, video conferencing tools). Perform routine maintenance, updates, and patching for devices. Assist in onboarding/offboarding processes from an IT standpoint. Cybersecurity Support Ensure compliance with company security policies and best practices. Support antivirus, endpoint protection, and security update processes. Help identify and escalate potential security threats. Documentation & Reporting Maintain documentation for IT procedures, troubleshooting steps, and asset lists. Qualifications: 2 to 4 years of hands-on experience in IT support or a similar technical role. Bachelor's degree in Information Technology, Computer Science, or a related field. Any relevant IT certification (e.g., CompTIA A+, Network+, Microsoft, or equivalent). Proficiency in Windows operating systems, computer hardware troubleshooting, and basic networking. Experience with user account management, software installation, system maintenance, and resolving hardware/software issues; basic understanding of cybersecurity practices. Strong verbal and written communication skills in English. Must be authorized to work in the United States. Benefits: Dental Vision Medical 401(k) plan Paid Leave

About NECC: Nebraska Early Childhood Collaborative is a nonprofit that supports parents and childcare providers by giving them the resources they need to give children the education they deserve. Our programs and services reach more than 500 childcare business owners in Nebraska, creating impact for children, families, and communities across the state. What it's like to work here: NECC provides its employees with a casual work environment (no traditional dress code policies here!), excellent benefits, and all the technology and tools needed to do the mission-focused work that we do. We know that to best serve our mission, our employees need a healthy work-life balance. We provide work-from-home flexibility, 9 holidays off per year, a lengthy winter break, plus Summer Fridays. (Be sure to ask about Summer Fridays during your interview - they're awesome!) Since we're all about children here, we encourage creativity, learning, and fun in the workplace! We hold frequent employee events as well as multiple training and development opportunities throughout the year. Ultimately, NECC is a forward-thinking organization that hires mission-driven people who are dedicated to using their various talents to serve families and children in our community; we hope you'll be one of them. About the job: The Child Care Network Specialist aids and mentors child care program owners and directors in accessing supports, programs, and initiatives to further their growth as small business owners. This includes recruiting child care providers to join our network, helping them through the licensing process, and providing resources, training, and mentoring to help their businesses thrive. Duties include: Act as a main point of contact for child care educators seeking to enroll in NECC programs and services. Provide comprehensive assistance in the enrollment process for child care educators, guiding them through available programs and services within the Child Care Network, ensuring they have the necessary information and support to successfully join and benefit from the network's offerings. Facilitate engaging and informative programs, workshops, and training series for child care providers on early childhood education and key business topics related to successfully operating and managing a child care business. In collaboration with the others on the Child Care Network team, create, develop, modify, and evaluate the program offerings of the Child Care Network to support innovative and best business practices for early childhood education programs. Respond to provider inquiries and connect them with all available Child Care Network or other resources. Serve on local and state committees representing NECC as appropriate. Participate in opportunities to foster individual learning, leadership, professional development, and training. About you: We are looking for the following qualifications: Associate's degree in Human Services, Early Childhood Education, Business, or related field required; bachelor's degree preferred. Two or more years of experience working in a family child care or center-based program required. Valid driver's license and car insurance required. Mission-driven with a commitment to making early childhood come first in Nebraska. Knowledge of the needs of child care providers and child care business practices. Knowledge of community initiatives and resources. Ability to collect and analyze data for purposes of continuous quality improvement. Highly motivated, taking initiative to achieve goals. Strong creative problem-solving skills, highly organized, and detail oriented. Demonstrated flexibility and willingness to learn. Ability to engage in reflective supervision practices. Strong written and oral communication skills, including public speaking. Strong interpersonal and relationship building skills. Ability to work with individuals from various backgrounds. High degree of discretion when dealing with sensitive situations or confidential information. Proficiency in Microsoft Office products (Word, Excel, Outlook) and other forms of technology. Ability to work individually as well as collaboratively in a team environment. Ability and willingness to work evenings and weekends to attend/facilitate community meetings and events. ***An equivalent combination of education, work experience, and lived experience will be considered if the above qualifications aren't fully met, so long as that combination is sufficient to successfully perform the duties and responsibilities of the job. If you'd like to be part of something special, please apply! Nebraska Early Childhood Collaborative provides equal employment opportunities to all employees and applicants and prohibits discriminatory hiring practices. We are committed to the equal treatment of all employees and applicants and will not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy, gender identity/expression, and sexual orientation), age, disability, veteran status, parental status, genetic information, or any other characteristic protected by federal, state, or local laws. Equal Opportunity Employer

Responsibilities & Qualifications RESPONSIBILITIES Support network engineering activities for both LANs and WLANs under the direction of a Network Engineer Applies knowledge of LAN/WLAN engineering and scientific principles, and computer technologies Support Survey and Design efforts for LAN and WLAN modernization efforts which may include various types of LAN/WLAN hardware (i.e. Aruba, Ruckus, Juniper, or Cisco) for capacity, redundancy, signal strength, and/or device placement Support cost analysis based on historical data provided by the government and create a Total-vs-partial estimate to compare OEM electronics and provide a recommendation to the government Configuration and installation of network routers, switches, wireless controllers, and access points Support the implementation of Campus Area Network and VLANs subnet IP addressing migrations Ensure Cybersecurity requirements are met for all installed components Support development of Implementation Plans and other documentation as required by the PWS Support development of a List of Materials for all hardware necessary to complete the installation REQUIRED QUALIFICATIONS Amount of Travel: 60-75% Travel Secret Clearance required Passport Preferred Cisco CCNA, Ruckus Certification or Juniper JNCIA certification Required (JNCIA Preferred) IAT Level 2 Required o CCNA-Security o CySA+ o GICSP o GSEC o Security+ CE o CND o SSCP Bachelor of Science degree in electrical, computer, or electronics engineering (or closely related curriculum) 10 years' experience in LAN/WLAN network surveys, designs, configuration, and implementation with relevant technical training and/or certifications Minimum of 2 years technical training. Overview We are seeking LAN/WLAN Electronics Technician to support the DHA LAN/WLAN Modernization Program. This program provides direct support to the U.S. Army Information Systems Engineering Command Fort Detrick Engineering Directorate in their mission to support the DHA LAN/WLAN Modernization Program. Requirements include surveying, designing/engineering, procurement, installation, implementation, and project management services related to the expansion, modernization, or replacement of LAN/WLAN infrastructure at Military Treatment Facilities and associated outlying medical facilities / Geographically Separated Unit (GSU) locations. Work locations are in the Continental United States (CONUS) and Outside the Continental United States (OCONUS). TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Candidates must reside in one of our approved hiring states within the United States. Type of environment: Office, Remote, Varies Noise level: (Low, Medium, High) Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: 60-75% Travel List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MA, MI, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, D.C, WV, WI, WY. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizen Secret Clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

Responsibilities and Qualifications RESPONSIBILITIES Support network engineering activities for both LANs and WLANs under the direction of a Network Engineer Applies knowledge of LAN/WLAN engineering and scientific principles, and computer technologies Support Survey and Design efforts for LAN and WLAN modernization efforts which may include various types of LAN/WLAN hardware (i.e. Aruba, Ruckus, Juniper, or Cisco) for capacity, redundancy, signal strength, and/or device placement Support cost analysis based on historical data provided by the government and create a Total-vs-partial estimate to compare OEM electronics and provide a recommendation to the government Configuration and installation of network routers, switches, wireless controllers, and access points Support the implementation of Campus Area Network and VLANs subnet IP addressing migrations Ensure Cybersecurity requirements are met for all installed components Support development of Implementation Plans and other documentation as required by the PWS Support development of a List of Materials for all hardware necessary to complete the installation REQUIRED QUALIFICATIONS Amount of Travel: 60 - 75% Secret Clearance required Passport Preferred Cisco CCNA, Ruckus Certification or Juniper JNCIA certification Required (JNCIA Preferred) IAT Level 2 Required o CCNA-Security o CySA+ o GICSP o GSEC o Security+ CE o CND o SSCP Bachelor of Science degree in electrical, computer, or electronics engineering (or closely related curriculum) 10 years' experience in LAN/WLAN network surveys, designs, configuration, and implementation with relevant technical training and/or certifications Minimum of 2 years technical training. Overview We are seeking LAN/WLAN Electronics Technician to support the DHA LAN/WLAN Modernization Program. This program provides direct support to the U.S. Army Information Systems Engineering Command Fort Detrick Engineering Directorate in their mission to support the DHA LAN/WLAN Modernization Program. Requirements include surveying, designing/engineering, procurement, installation, implementation, and project management services related to the expansion, modernization, or replacement of LAN/WLAN infrastructure at Military Treatment Facilities and associated outlying medical facilities / Geographically Separated Unit (GSU) locations. Work locations are in the Continental United States (CONUS) and Outside the Continental United States (OCONUS). TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Candidates must reside in one of our approved hiring states within the United States. Type of environment: Office, Remote, Varies Noise level: (Low, Medium, High) Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: 60 - 75% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MA, MI, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, D.C, WV, WI, WY. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizen Secret Clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

This position is responsible for development, maintenance, and support of technology platforms, network infrastructure, and operational support. THIS IS NOT A REMOTE POSITION. Essential Duties and Responsibilities Responsible for the installation, maintenance, and usage of the company's local area network Maintain technology operating platforms including, but not limited to operating systems, security tools, server applications, servers, email systems, software, and hardware. Install, configure, operate, maintain, monitor, manage, and troubleshoot networks (e.g. routers, switches, cabling, etc.) Establish and implement network policies, procedures, and standards and ensure their conformance with information systems and company's objectives Perform server administration tasks, including user/group administration, security permissions, group policies, and print services Ensure security standards through routine/scheduled audits of backups, firewalls, and policies. Responsible for managing network performance and the maintenance of network security, ensuring security procedures are implemented and enforced. Configure and mange Internet Protocol (IP) address space and VLANs, issue IP addresses for new equipment/workstations and troubleshoot IP address issues. Recommend corrective action to restore systems during an outage Collaborate with Plant IT and IT team to assist in troubleshooting, identify root cause, and provide technical support when needed. Participate in IT Cybersecurity team with responsibilities as assigned. Remain current with evolving technological products and features and constantly changing business needs, internal standards, and industry best practice Ability to work effectively as a team member Ability to work with confidential files and/or materials. Strong oral and interpersonal communication skills Education, Training, and Certifications: Associates Degree Experience Minimum 3 year related experience Skills and Abilities Experience and knowledge with network infrastructure and Microsoft operating environments

This position is responsible for development, maintenance, and support of technology platforms, network infrastructure, and operational support. THIS IS NOT A REMOTE POSITION. Essential Duties and Responsibilities Responsible for the installation, maintenance, and usage of the company's local area network Maintain technology operating platforms including, but not limited to operating systems, security tools, server applications, servers, email systems, software, and hardware. Install, configure, operate, maintain, monitor, manage, and troubleshoot networks (e.g. routers, switches, cabling, etc.) Establish and implement network policies, procedures, and standards and ensure their conformance with information systems and company's objectives Perform server administration tasks, including user/group administration, security permissions, group policies, and print services Ensure security standards through routine/scheduled audits of backups, firewalls, and policies. Responsible for managing network performance and the maintenance of network security, ensuring security procedures are implemented and enforced. Configure and mange Internet Protocol (IP) address space and VLANs, issue IP addresses for new equipment/workstations and troubleshoot IP address issues. Recommend corrective action to restore systems during an outage Collaborate with Plant IT and IT team to assist in troubleshooting, identify root cause, and provide technical support when needed. Participate in IT Cybersecurity team with responsibilities as assigned. Remain current with evolving technological products and features and constantly changing business needs, internal standards, and industry best practice Ability to work effectively as a team member Ability to work with confidential files and/or materials. Strong oral and interpersonal communication skills Education, Training, and Certifications: Associates Degree Experience Minimum 3 year related experience Skills and Abilities Experience and knowledge with network infrastructure and Microsoft operating environments

LBMC Technology Solutions, LLC is one of the Southeast's leading full-service information technology companies. Established in 1996, LBMC Technology Solutions is an affiliate of the LBMC Family of Companies. We provide IT managed services, ERP solutions, custom software development and other IT services. POSITION SUMMARY LBMC Technology Solutions is currently seeking a Systems Admin/Field Network Engineer 1 - After Hours to add to the team. Qualified candidates will have strong interpersonal skills and the ability to communicate technical knowledge to an individual's capacity for understanding. The right person for this role must thrive in a rapidly changing environment, while maintaining a busy workload. Candidates should have technical experience with Microsoft Office 365 migration support, Active Directory administration, Windows Server administration and networking. There will be some local travel, along with remote work. PRIMARY DUTIES | RESPONSIBILITIES * Establishes solid working relationships with clients to establish engagement expectations and assess needs. Plans service objectives by determining requirements; defining, assembling, and scheduling required service resources; confirming costs; defining service measurements. * Resolves issues by obtaining and coordinating reaction among service areas. * Identifies the most effective means of meeting engagement objectives, including the use of technology and the right mix of procedures and personnel. * Monitors engagement process, providing corrective action as necessary and promptly identifying changes in engagement scope. * Ensures engagement work product is neat and well organized. * Strives to complete engagements timely, within budget and with acceptable realization. * Demonstrates excellent communication skills in expressing opinions and providing support with team members and clients. * Possess excellent troubleshooting techniques as they relate to the functional area of expertise. * Maintains excellent working relationships with other personnel throughout the firm. * Updates written documentation, how-to documents and standards around support and security initiatives. * Strive for profitable engagements across the circle of services by managing time wisely. QUALIFICATION | SKILLS * 3+ years of administration/engineer of experience * Experience on Office 365 Migrations * Experience with Network/Switching * Windows Server/Active Directory * Amazon Web Services experience is a plus. * Microsoft Azure experience is a plus * SharePoint Online experience is a plus * Microsoft, networking, and security certifications are a plus * Experience with Windows deployment and support * Experience with end user support * Attention to detail and strong time management skills * Excellent written and verbal communication skills

Job Description At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection - values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do. We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right-not just what's easy-while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team. At RedHelm, we don't just build technology-we build trust, deliver impact, and lead with purpose. Job Title: NOC Technician (Tier 1) Location: Remote / Flexible Job Overview: RedHelm is seeking a Network Operations Center Technician (Tier 1) to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining our managed services platforms. This role requires foundational expertise in Windows Server administration, networking technologies, and backup management, with a strong focus on proactive issue resolution and customer support. This position is entry-level with hourly pay starting at $17.00/hour and offers remote work flexibility while ensuring active collaboration with internal teams and clients as needed. Key Responsibilities: Utilize and monitor various support tools to proactively assist clients with outages and performance issues. Triage and remediate automated alerts from various systems, escalating issues to higher-tier support teams when required. Install software, patches, and updates on servers and workstations following change control standards. Perform basic troubleshooting of WAN/edge technologies, including direct internet circuits, MPLS, SD-WAN, firewalls, and routers. Administer and troubleshoot backup platforms, handling job maintenance, restores, and configurations. Communicate with internal teams and customers, keeping them informed of ticket progress and service updates. Ensure adherence to Ideal Integrations' operational standards and best practices. Qualifications: Must-Have Skills: 1-3 years of experience in a NOC or IT support role. Hands-on experience with RMM platforms, Windows Server, Office 365, and ticketing systems. Strong troubleshooting experience with LAN/WAN networking technologies. 1-3 years of experience with MS Windows workstations. Strong analytical and communication skills, with a customer service mindset. Ability to multi-task and adapt to a dynamic, fast-paced environment. Nice-To-Have Skills: Familiarity with backup solutions and disaster recovery processes. Knowledge of firewalls, network security, and cloud-based services. Experience working with Remote Monitoring and Management (RMM) tools. Working Hours: Flexible shifts based on business needs and incident response requirements. Remote work option available with periodic check-ins and collaboration sessions. Why Join RedHelm? Be part of a highly skilled NOC team working with cutting-edge technologies. Opportunities for career growth, training, and certification support. Work in a fast-paced, collaborative environment where integrity, excellence, accountability, and teamwork drive success. If you are a motivated IT professional looking to advance your career in network operations and service management, we encourage you to apply for this opportunity!

At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection - values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do. We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right-not just what's easy-while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team. At RedHelm, we don't just build technology-we build trust, deliver impact, and lead with purpose. Job Title: NOC Technician (Tier 1) Location: Remote / Flexible Job Overview: RedHelm is seeking a Network Operations Center Technician (Tier 1) to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining our managed services platforms. This role requires foundational expertise in Windows Server administration, networking technologies, and backup management, with a strong focus on proactive issue resolution and customer support. This position is entry-level with hourly pay starting at $17.00/hour and offers remote work flexibility while ensuring active collaboration with internal teams and clients as needed. Key Responsibilities: Utilize and monitor various support tools to proactively assist clients with outages and performance issues. Triage and remediate automated alerts from various systems, escalating issues to higher-tier support teams when required. Install software, patches, and updates on servers and workstations following change control standards. Perform basic troubleshooting of WAN/edge technologies, including direct internet circuits, MPLS, SD-WAN, firewalls, and routers. Administer and troubleshoot backup platforms, handling job maintenance, restores, and configurations. Communicate with internal teams and customers, keeping them informed of ticket progress and service updates. Ensure adherence to Ideal Integrations' operational standards and best practices. Qualifications: Must-Have Skills: 1-3 years of experience in a NOC or IT support role. Hands-on experience with RMM platforms, Windows Server, Office 365, and ticketing systems. Strong troubleshooting experience with LAN/WAN networking technologies. 1-3 years of experience with MS Windows workstations. Strong analytical and communication skills, with a customer service mindset. Ability to multi-task and adapt to a dynamic, fast-paced environment. Nice-To-Have Skills: Familiarity with backup solutions and disaster recovery processes. Knowledge of firewalls, network security, and cloud-based services. Experience working with Remote Monitoring and Management (RMM) tools. Working Hours: Flexible shifts based on business needs and incident response requirements. Remote work option available with periodic check-ins and collaboration sessions. Why Join RedHelm? Be part of a highly skilled NOC team working with cutting-edge technologies. Opportunities for career growth, training, and certification support. Work in a fast-paced, collaborative environment where integrity, excellence, accountability, and teamwork drive success. If you are a motivated IT professional looking to advance your career in network operations and service management, we encourage you to apply for this opportunity!

LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm (EST). Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL. GENERAL STATEMENT OF JOB The Provider Network Analyst is responsible for providing technical support to Healthcare Analytics and the Provider Network Operations department by producing, analyzing, interpreting, and using reports needed for network analytics, monitoring of team and provider performance (volume and processing statistics), the generation of mass notifications for providers and data sharing across multiple platforms. Conducting network analysis through geo-access and other metrics to determine network needs across all levels of services. ESSENTIAL JOB FUNCTIONS Network Analysis: Responsible for the oversight and development of the annual Network Adequacy and Accessibility Analysis (Gaps Analysis) Responsible for Provider Network Operations oversight of network accessibility data as part of Tailored Plan requirements and the Network Access Plan Responsible for collecting, analyzing, and reporting provider network accessibility data as part of Tailored Plan requirements Support the ongoing monitoring of the Network Access Plan and implementing strategies to address gaps in the provider network Collect, analyze, and present detailed and statistical data and reports on provider network services for internal and external reporting Provide project management support for network development projects Direct the improvement of data analysis/presentation to support the use and understanding on statistical data Create and maintain dashboard reports to identify trends, outliers, and areas for improvement in the provider network Support the closed network provider enrollment process through the development of forms, policies, and business processes to maintain effective and timely business processes Support the migration of data through provider enrollment, credentialing, and contracting Interpret and evaluate data quality Develop programs, methodologies, and approaches for analyzing and presenting data to the Provider Network Operations department Maintain ongoing complex data analysis in support of ad hoc and scheduled reporting for internal and external stakeholders Generate routine network capacity reports Conduct surveys of providers and community stakeholders to determine the adequacy of services within the provider network Support quality improvement projects within Provider Network Operations and across the organization Provide support to internal and external Committees around provider specific data Ensure that the provider network meets the requirements set forth by the NC Medicaid vendor contract, delegation agreements, and national accreditation standards. Report Analysis Back up: Will back up the Value Based Analytics Managers with all roles and responsibilities Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Knowledge of office and business practices in the completion of daily responsibilities. Maintain knowledge of changes in policy, methods, computer operations, equipment needs, etc., as they pertain to departmental operations and activities. Knowledge of Quest Analytics and/or geo-access coding is preferred Knowledge of SQL, and Excel (i.e. Pivot Tables, VLOOKUP and other functions) is preferred Able to communicate effectively and have daily interpersonal contact with the public, providers, supervisors, and other employees. Ability to assemble information in a concise, clear, and effective manner. Able to use independent judgment as situations warrant. Ability to comprehend, interpret and apply regulations, procedures, and related information. Adept at producing and interpreting management reports for internal and external audits and senior management. EDUCATION & EXPERIENCE REQUIREMENTS An Associate Degree in Human Services, Business Administration, or related fields of study and 8+ years of experience in reporting and data analytics OR A Bachelor's Degree in Human Services, Business Administration, or related fields of study and 5 years relevant experience in reporting and data analytics PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: The person in this position must live in NC, SC, GA, TN, VA, MD, or FL. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled. APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.