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Senior noc technician skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical senior noc technician skills. We ranked the top skills for senior noc technicians based on the percentage of resumes they appeared on. For example, 8.4% of senior noc technician resumes contained linux as a skill. Continue reading to find out what skills a senior noc technician needs to be successful in the workplace.

15 senior noc technician skills for your resume and career

1. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how senior noc technicians use linux:

Recognize server-side, user related incidents - escalating to and collaborating with Cisco, Linux and Windows engineers.
Network management Experience working with broadband as a connectivity solution Supporting Linux/Unix in a corporate setting.

2. Network Operations

Here's how senior noc technicians use network operations:

Work closely with other Network Operations Centers, IP Network and Optical Engineering to triage network related issues.
Helped build HSA's first Network Operations Center in Louisville KY.

3. Tcp Ip

Here's how senior noc technicians use tcp ip:

Trouble shoot Windows server DNS, TCP IP, issues etc.

4. SolarWinds

Here's how senior noc technicians use solarwinds:

Utilize network tools such HP Openview, Solarwinds, IPMON and Zabbix for system monitoring.
Monitor Network Circuit Status via SolarWinds, and manage Outage Incidents with telecommunication providers.

5. Switches

Here's how senior noc technicians use switches:

Performed trouble-shooting of network switches and hubs for Wolf Camera, CVS and other photo processing customers.
Utilized the DEX600 and 600E Megahub switches to diagnose network symptoms.

6. Escalate

Escalation occurs when a client's requests cannot be met by a general assistant or clerk and must be passed on to a manager. However, escalation could also come about within a larger corporation involving smaller team groups; if a serious error was made by one of these groups, the error may immediately be brought to the group manager's attention to ensure the project is completed.

Here's how senior noc technicians use escalate:

Analyze, fix or escalate depending on the issue and follow up on escalated issues to ensure incident is resolved.
Analyze problems; Escalate and distribute as applicable to necessary teams, track issues and open incidents through resolution.

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7. TCP/IP

Here's how senior noc technicians use tcp/ip:

Installed and maintained gigabit service connections and TCP/IP network equipment for residential and commercial customers.
Cross-trained on TCP/IP network and MS 2003 Active Directory and Microsoft console management tools implemented for directory services.

8. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how senior noc technicians use technical support:

Served as 1st and 2nd Tier Technical Support for Premiere customer trouble reports on service.
Provide customer with technical support in timely manner.

9. Juniper

Juniper Networks, Inc. develops and markets networking products and software which include routers, network management software, and network security products. Many large enterprises use Juniper products and software as part of their larger networking operating management suite.

Here's how senior noc technicians use juniper:

Work with Cisco, Juniper, Alcatel, Fujitsu, ADVA as well as other hardware network interface devices.
Coordinate, execute and evaluate logical and physical level issues to resolution including Cisco and Juniper troubleshooting.

10. Remedy

Here's how senior noc technicians use remedy:

Determined network trends utilizing Remedy 3.2.1.
Update and administer Remedy trouble ticketing.

11. VoIP

Here's how senior noc technicians use voip:

Monitor VoIP Trap on Net-cool and Big Brother.
Provided customer support on internet, email, webhosting and VoIP.

12. BGP

The Border Gateway Protocol (BGP) is a procedure that facilitates the exchange of routing information among different networks connected through the internet. It also refers to the electronic language used among internet routers, to determine how a piece of information is sent from one router to the other over the network. This process is extremely quick that occurs within mini-seconds, enabling the internet to function properly.

Here's how senior noc technicians use bgp:

Implemented and configured BGP, BGPv6, using policy route-maps, prefix list to regulate advertise routes from specified Autonomous Systems.
Create and confirm BGP (routing advertisements as well as route adds) for both new and existing customer installations.

13. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how senior noc technicians use sla:

Developed detailed description of system outages as well as provide availability reports that defined SLA guidelines.
Maintain device reporting so that customers are provided with accurate site availability information to fulfill SLA.

14. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how senior noc technicians use dns:

Diagnose and maintain DNS, DHCP, File & Print Services, NTFS permissions and Create and disable User/Computer accounts.
Diagnosed and resolved DNS problems - A, MX, PTR records; authority and zone issues.

15. Fiber Optic

Fiber optic is a technology used for the super-fast transmission of information as pulses of light over long distances. It is achieved to optical fiber wires, which are almost as thin as human hair and is made from glass or plastic. Fiber optic technology is generally used for providing super-fast internet and mobile networking services.

Here's how senior noc technicians use fiber optic:

Monitor 35 cities Tier 3 & 2 with fiber optics networks.
Perform fiber optic splice activity pertaining to network optimization or new customer turn-up.

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List of senior noc technician skills to add to your resume

The most important skills for a senior noc technician resume and required skills for a senior noc technician to have include:

Linux
Network Operations
Tcp Ip
SolarWinds
Switches
Escalate
TCP/IP
Technical Support
Juniper
Remedy
VoIP
BGP
SLA
DNS

Fiber Optic
Network Equipment
Data Network
Unix
Provisioning
Nortel
NetCool
Network Issues
Network Devices
VPN
Broadband
OS
Network Troubleshooting
HP Openview

Lan
Level Troubleshooting
Ethernet
Telco
Alcatel
PC
Network Infrastructure
Open Trouble Tickets
Network Surveillance
Connectivity Issues
ISP
ATM

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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