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Top 50 Senior NOC Technician Skills

Below we've compiled a list of the most important skills for a Senior NOC Technician. We ranked the top skills based on the percentage of Senior NOC Technician resumes they appeared on. For example, 5.1% of Senior NOC Technician resumes contained Fiber Optic as a skill. Let's find out what skills a Senior NOC Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Senior NOC Technician:

1. Fiber Optic

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high Demand
Here's how Fiber Optic is used in Senior NOC Technician jobs:
  • Monitor 35 cities Tier 3 & 2 with fiber optics networks.

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2. Tcp/Ip

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high Demand
Here's how Tcp/Ip is used in Senior NOC Technician jobs:
  • Isolated and restored network faults by use of multiple TCP/IP compliant management and reporting software.

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3. Network Printers

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high Demand

4. All Windows

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high Demand

5. Network Operations

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high Demand
Here's how Network Operations is used in Senior NOC Technician jobs:
  • Work closely with other Network Operations Centers, IP Network and Optical Engineering to triage network related issues.
  • Helped build HSA's first Network Operations Center in Louisville KY.
  • Trained and mentored new hires into the Network Operations Center.
  • Network Operations Center monitoring of hosted servers for a multi company global operation.
  • Provided network operations support for all Time Warner Cable business class PRI over fiber and PRI-Docsis customer.
  • Network Operations and Planning Responsible for CLEC and vendor escalations.

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6. Technical Support

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high Demand
Here's how Technical Support is used in Senior NOC Technician jobs:
  • Provide customer with technical support in timely manner.

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7. Internet

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high Demand
Here's how Internet is used in Senior NOC Technician jobs:
  • Shift supervisor * Troubleshoot higher level internet connectivity issues involving the actual networking equipment.
  • Group Policy - internet settings, profile redirects, printer availability, user controls.
  • Provided customer support on internet, email, webhosting and VoIP.

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8. Voip

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high Demand
Here's how Voip is used in Senior NOC Technician jobs:
  • Monitor VoIP Trap on Net-cool and Big Brother.

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9. Alcatel

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high Demand
Here's how Alcatel is used in Senior NOC Technician jobs:
  • Performed various troubleshooting tasks on Lucent 5ESS, Alcatel SCP, Tellabs 532L.

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10. Ethernet

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high Demand
Here's how Ethernet is used in Senior NOC Technician jobs:
  • Designed, and now maintaining and deploying a Windows image using Symantec Ghostcast Server and multicast via Gigabit Ethernet.

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11. Juniper

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high Demand
Here's how Juniper is used in Senior NOC Technician jobs:
  • Utilized Juniper ERX to troubleshoot and configure MPLS networks interfaces.
  • Work with Cisco, Juniper, Alcatel, Fujitsu, ADVA as well as other hardware network interface devices.

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12. SS7

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high Demand
Here's how SS7 is used in Senior NOC Technician jobs:
  • Supervised technical staff and maintained high reliability and quality of an SS7 dependent 90,000 trunk digital telecommunications network
  • Troubleshooted AIN/SS7 network issues with Tier II Ain Engineers.
  • Monitor site environmental and security alarms, FGD circuits, IMTs, dedicated customers and call centers, and SS7 systems.
  • Trap SS7 congestion with the INET Geoprobe.

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13. Linux

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high Demand
Here's how Linux is used in Senior NOC Technician jobs:
  • Recognize server-side, user related incidents - escalating to and collaborating with Cisco, Linux and Windows engineers.

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14. ATM

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high Demand
Here's how ATM is used in Senior NOC Technician jobs:
  • Utilized CBX 500 to troubleshoot, test and configure ATM and Frame Relay networks.
  • Performed connectivity testing on T1, T3, ATM and Frame Relay circuits.
  • Shift carry over reports, ATM trouble-shooting during outages, etc.

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15. OS

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average Demand
Here's how OS is used in Senior NOC Technician jobs:
  • Documented procedures as required and improve documentation whenever possible; assist operations engineers in improving system tools and procedures Also relevant experiences
  • Interfaced with team members across multiple geographic locations to ensure successful trouble resolution.
  • Collaborated with cross-functional teams in resolving internal production issues.
  • Manage and maintain G6 Hospitality Network Equipment Depot to include configuring, shipping, and tracking of network equipment.
  • Installed patches and updates, monitored logs, investigated data loss, security intrusions and breaches.
  • Develop, provide, and maintain positive communication with internal departments for diagnosing and rectifying problems.
  • Diagnosed problems and replaced or repaired system components on IT systems and equipment.
  • Opened and closed S Tickets and T Tickets when issue was resolved.
  • Job specific cross training and training of NOC technicians and new hires.
  • Reported, tracked and closed issues via trouble ticket system.
  • Perform remote diagnostics and repair.
  • Experience with Remedy, Microsoft, Excel, & NMA.
  • Isolate hardware related issues across multiple data platforms and work with Field Technicians to coordinate, perform and track RMAs.
  • Assisted field techs in configuring or troubleshooting wireless APs or customer radios.
  • Monitored Citrix Server Farms and corrected any issues as they arose.
  • Test and turn-up all new satellite COs. Occam backups and maintenance.
  • Utilized the DEX600 and 600E Megahub switches to diagnose network symptoms.
  • Supported Infogenesis POS, Lotus Notes email.
  • Perform network diagnostics to remediate detected/reported network incidents Perform scheduled network configuration changes (SW/HW).
  • Executed quarterly Microsoft updated using Shavlik Racking and unracking of new end of leased HP Windows Server 2008 R2 servers.

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16. Netcool

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average Demand
Here's how Netcool is used in Senior NOC Technician jobs:
  • Used Spectrum and Netcool as primary network monitoring tools in order to meet or exceed Service Level Agreements.
  • Monitor alarms in netcool 6.

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17. Nortel

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average Demand
Here's how Nortel is used in Senior NOC Technician jobs:
  • Utilized BCM 50 and Nortel BCM 400.

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18. ISP

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average Demand
Here's how ISP is used in Senior NOC Technician jobs:
  • Served as the hands and ears of technicians dispatched to hotels to replace faulty servers, switches, and routers.
  • Process trouble tickets and follow through from dispatch and notifications to complete trouble repairs and close out tickets.
  • Dispatch FOPS to trouble sites and provide them with relevant information for the site.
  • Analyzed initial customer trouble reports and dispatched to appropriate teams for corrective action.
  • Issue outage reports, trouble tickets, and dispatch market personnel as required.
  • Monitored wireless ISP network and assisted in resolving network issues or outages.
  • Dispatch of technicians in times of system/equipment faults.
  • Served as the communications hub for all ISP issues impact any Picture Vision customer or Kodak office.
  • Monitor ISP, OSP and Digital Service equipments, and all digital devices to ensure continuing active and working status 3.

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19. PCS

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average Demand

20. HP Openview

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21. Active Directory

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Here's how Active Directory is used in Senior NOC Technician jobs:
  • Backed up the Service Desk with employee issues with various tools, Active Directory issues, and general Windows troubleshooting.
  • Network monitoring and customer support roles MS Exchange/Active Directory user and policy management.

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22. Hardware Issues

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23. DS3

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average Demand
Here's how DS3 is used in Senior NOC Technician jobs:
  • Troubleshooted, Investigated, Resolved all multiple DS3 network outages.
  • Isolate and resolve circuit related issues across multiple carrier topologies (DSL, T1, DS3, and 10G Ethernet).
  • Advise Provisioning on T1 and DS3 changes.

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24. Telco

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average Demand
Here's how Telco is used in Senior NOC Technician jobs:
  • Facilitated the migration of Excel's customer base to the Telco network.
  • Configure AD, Exchange and Telco for all new internal employees.
  • Resolve connectivity issues with Telco and Carrier engineers.

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25. Sonet

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average Demand

26. Fujitsu

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average Demand

27. Solarwinds

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Here's how Solarwinds is used in Senior NOC Technician jobs:
  • Utilize network tools such HP Openview, Solarwinds, IPMON and Zabbix for system monitoring.

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28. Network Surveillance

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29. Infrastructure

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Here's how Infrastructure is used in Senior NOC Technician jobs:
  • Identify and collect server infrastructure information for SCOM monitoring agent deployment.
  • Learn the SCOM infrastructure and Orion network monitoring systems and introduce it to the application owners and support groups.
  • Upgrade the company's infrastructure (network wiring, computers, printers, voice/data lines) at two locations.
  • Network surveillance, trouble analyses, mitigating impact, and execution of restoration for the 9-1-1 Network Infrastructure.
  • Gained experience in system operations and various types of network infrastructure.

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30. Network Elements

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low Demand
Here's how Network Elements is used in Senior NOC Technician jobs:
  • Coordinate testing, maintenance and repair of network elements with various vendors such as MCI, Verizon, and SBC.
  • Verified that IP addressing was consistent throughout the network elements as well as connectivity and latency were within range.

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31. Escalate

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low Demand
Here's how Escalate is used in Senior NOC Technician jobs:
  • Monitored, fixed and escalated monitored alerts, commissioning and decommissioning of leased servers.
  • Monitored all network elements and alarms as they occurred, and escalated as necessary to the appropriate parties.
  • Escalated issues as needed and maintained communication with the customer, technical team and the client.
  • Escalate to both internal and external sources to expedite the resolution of service repairs issues.
  • Handled escalated calls from irate customers or unresolved issues.

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32. LAN

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low Demand
Here's how LAN is used in Senior NOC Technician jobs:
  • Created and maintained all Premiere NOC documentation such as disaster recovery plans and customer escalation procedures.
  • Communicate with Tier II and Voice Engineering regarding planned and unplanned outages, as well as assist with resolutions.
  • Plan SharePoint Team website development, wire framing, and learning the environment from support stand point.
  • Resolved enterprise customer and carrier data issues created by hardware, software or outside/inside plant defects.
  • Lead on surveillance for specified regions over multiple monitoring platforms.
  • Provided second level support to Network surveillance.
  • Attended NSF meetings in Dallas, TX and Orlando, FL.
  • Configure switches(3550), wireless LAN controllers(4400/2000 series) and wifi access points .

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3 LAN Jobs

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33. T1

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low Demand
Here's how T1 is used in Senior NOC Technician jobs:
  • Verify operational statuses of IMA groups and T1 physical path.

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34. Break Activities

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35. Fix Activities

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low Demand

36. Trouble Reports

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Here's how Trouble Reports is used in Senior NOC Technician jobs:
  • Served as 1st and 2nd Tier Technical Support for Premiere customer trouble reports on service.
  • Analyze trouble reports, test and resolve.

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37. VPN

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low Demand

38. SLA

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low Demand
Here's how SLA is used in Senior NOC Technician jobs:
  • Isolate, repair, restore routing, translations, and circuit related issues.
  • Perform translations transactions after hours.
  • Performed translations functions such as ANI changes, authcode corrections, and toll-free routing changes.
  • Performed routine translations tasks on Lucent 5ESS and AIN platform.
  • Coordinate with external voice and data vendors to maintain network uptime SLAs.

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39. ALU

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low Demand

40. Data Network

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low Demand
Here's how Data Network is used in Senior NOC Technician jobs:
  • Respond to telephone switch, data network Hipath 4000 and Trade Board troubles.

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41. As400

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low Demand
Here's how As400 is used in Senior NOC Technician jobs:
  • Maintained 4 AS400 servers 2 Novell 5.1 servers and 8 Win2003 servers.

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42. Unix

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low Demand

43. Ciena

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44. Red Hat

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45. Suite

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low Demand

46. Network Tools

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low Demand
Here's how Network Tools is used in Senior NOC Technician jobs:
  • Network tools: Fault Manager, EMPIREX, Easy-Viewer, etc.

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47. OSS

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low Demand

48. DNS

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low Demand

49. Technical Problems

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low Demand
Here's how Technical Problems is used in Senior NOC Technician jobs:
  • Worked with third party vendors to resolve any technical problems as they occurred.

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50. Dacs

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low Demand

Senior NOC Technician Jobs

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20 Most Common Skills For A Senior NOC Technician

Fiber Optic

8.7%

Tcp/Ip

8.3%

Network Printers

7.8%

All Windows

7.3%

Network Operations

6.4%

Technical Support

6.4%

Internet

5.5%

Voip

4.6%

Alcatel

4.1%

Ethernet

4.1%

Juniper

4.1%

SS7

4.1%

Linux

4.1%

ATM

3.7%

OS

3.7%

Netcool

3.7%

Nortel

3.7%

ISP

3.2%

PCS

3.2%

HP Openview

3.2%
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Typical Skill-Sets Required For A Senior NOC Technician

Rank Skill
1 Fiber Optic 5.1%
2 Tcp/Ip 4.9%
3 Network Printers 4.6%
4 All Windows 4.3%
5 Network Operations 3.8%
6 Technical Support 3.8%
7 Internet 3.2%
8 Voip 2.7%
9 Alcatel 2.4%
10 Ethernet 2.4%
11 Juniper 2.4%
12 SS7 2.4%
13 Linux 2.4%
14 ATM 2.2%
15 OS 2.2%
16 Netcool 2.2%
17 Nortel 2.2%
18 ISP 1.9%
19 PCS 1.9%
20 HP Openview 1.9%
21 Active Directory 1.9%
22 Hardware Issues 1.9%
23 DS3 1.6%
24 Telco 1.6%
25 Sonet 1.6%
26 Fujitsu 1.6%
27 Solarwinds 1.6%
28 Network Surveillance 1.6%
29 Infrastructure 1.6%
30 Network Elements 1.6%
31 Escalate 1.6%
32 LAN 1.6%
33 T1 1.4%
34 Break Activities 1.4%
35 Fix Activities 1.4%
36 Trouble Reports 1.4%
37 VPN 1.4%
38 SLA 1.4%
39 ALU 1.1%
40 Data Network 1.1%
41 As400 1.1%
42 Unix 1.1%
43 Ciena 1.1%
44 Red Hat 1.1%
45 Suite 1.1%
46 Network Tools 1.1%
47 OSS 1.1%
48 DNS 1.1%
49 Technical Problems 1.1%
50 Dacs 1.1%
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9,467 Senior NOC Technician Jobs

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