- Answer telephones and direct the caller to the appropriate staff member of the Graduate School.
- Greet and direct visitors to the Graduate School.
- Take and retrieve messages for various personnel.
- Provide callers with basic information such as the department address, directions to the Graduate School location, the website, and other related information.
- Receive, open, sort, and forward incoming mail. Date-stamp incoming mail for Graduate Admissions, look up application-related and/or student information in various student databases to include on the documents received by mail. Assist with other related clerical duties such as photocopying, faxing, filing, cutting, labeling, and collating.
- Process student applications for travel funding.
- Monitor the email account pertaining to graduate student travel.
- Assist students and departments via email, phone, and in-person, with inquiries pertaining to the travel funding program.
Major/Essential Functions
Performs clerical duties of a specialized or technical nature, which may be performed in a variety of settings. Responsibilities may include basic bookkeeping, typing, word processing, filing, sorting, posting, verifying, recording, and data coding and processing of moderate complexity. A general understanding of organizational policies and procedures and some expertise in the area of assigned work is required. Duties are performed under direction within established policies and procedures with job performance based upon completion of assigned tasks.
Required Qualifications
Proficiency in written and mathematical processes as may be reflected by the completion of high school or the equivalent. One year clerical experience. Additional education and/or related experience to equal one year may substitute on a year for year basis.
Preferred Qualifications
- Prior experience as a receptionist or other related field.
- Excellent written and verbal communication skills.
- Basic competency in Microsoft applications including Word, Excel, and Outlook.
- Strong organizational and multi-tasking skills.
- Experience with administrative and clerical procedures, as well as using standard office equipment (copier, fax machine, etc.).
- Ability to contribute positively as part of a team, be flexible and willing to help in different areas of the Graduate School as needed.
Occasional Duties
Assist the Enrollment Services staff during the Commencement ceremonies and other Graduate School events (e.g. the annual Fellowship Reception and New Graduate Student Orientation) as needed.