Senior office assistant resume examples from 2025

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Updated March 26, 2025

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Senior office assistant resume

Emily Martinez

(820) 555-8081 | emartinez@example.com

Milwaukee, WI | 67717 W. Elm Rd. - 92721

Work experience

2015 - Present
Senior Office Assistant, Marquette University - Milwaukee, WI
- Designed database and corresponding reports to track requests for follow-up by recruiters.
- Experience on Managed Metadata, Application services, Taxonomy & SharePoint Object Models.
- Completed various special projects, reviewed and analyzed information, identified problems, recommended solutions and wrote reports.
- Secure confidential documents and information, including personnel files and records.
- Processed confidential documents for worker's compensation purposes.
2013 - 2015
Office Specialist, University of Wisconsin Milwaukee - Milwaukee, WI
- Learned how to use Microsoft Excel, Word Perfect, and PowerPoint.
- Answer, screen and direct incoming telephone calls.
2012 - 2013
Registrar, Northwestern Mutual - Milwaukee, WI
- Route emergency telephone calls to Intake Coordinator or assessor.
- Work closely with team to meet the requirements of the Pennsylvania Trauma Systems Foundation, Dept of Health and JCAHO.
- Supported insurance companies with various validation requests.
2002 - 2012
Office Secretary, ManpowerGroup - Milwaukee, WI
- Referred to PeopleSoft database for confirmation of facts.
- Shadowed nurses in the ER Provided therapeutic communication to patients and aided in ADL.
- Completed employee hiring including confirming I-9 information, analyzing resumes for interview submission, background checks, and submitting drug testing.

Skills

Communication
Lawson
Customer Service
Phone Calls
Insurance Companies
Data Entry
Front Office
PBX
Emergency Room Patients
Powerpoint

Education

Associate's Degree, Liberal Arts (2000 - 2002)
University of Central Florida
Orlando,

Office assistant resume

Gabriel Howard

Office Assistant

(590) 555-9149 | ghoward@example.com

Chicago, IL | 28834 E. Park Rd. - 86773

Work experience

2016 - Present
Office Assistant, Allstate - Chicago, IL
- Mail handling, sorting, addressing Filing documents Taking messages Typing memos Greeting customers, answering phones Verifying sensitive information
- Provide front-desk representation, clerical support, and customer service for Allstate Insurance.
- Observed all safety policies and procedures
- Conducted internet searches to find construction tool descriptions.
2015 - 2016
Office Receptionist, Allstate - Chicago, IL
- Provide front-desk representation, clerical support, and customer service for Allstate Insurance.
- Manage day to day Operations, Provide Administrative Assistance, Manage Administrative Functions such as Budgeting, Utilities and Finances
- Called for collection on past due customer accounts.
- Check in/out patients Verify insurance Micro PM Emr electronic and paper medical records
2014 - 2015
Sales Clerk, Macy's - Chicago, IL
- assist customers find products, clean the sales floor, and help provide the best customer service possible.
- Maintain clean fitting room and sales floor * Assist customers with questions or concerns * Handle monetary transactions
- Recognized for achieving personal productivity, team productivity, and sales goals.

Skills

Customer Service
Sales Transactions
Scheduling Appointments
Store Management
Sales Floor
POS
Office Functions
Communication
Telephone Calls
Accurate Messages

Education

High School Diploma, (2014 - 2014)
,

Office associate resume

Melissa Morris

Office Associate

(890) 555-3214 | mmorris@example.com

San Jose, CA | 94915 W. Evergreen St. - 77052

Work experience

2020 - Present
Office Associate, Stanford University - San Jose, CA
- Finalized customer purchases and resolved customer service issues.
- Provided customer service as a field representative for KM.
- Performed general office procedures such as faxing, filing, coping, answering phones.
- Assist the Directors on process of improvements for client files, database and incident tracking.
- Typed and produced reports and correspondence utilizing word processing, spreadsheet, and other business software.
- Developed innovative PowerPoint presentation used by the Office.
2015 - 2020
Team Assistant, Stanford University - San Jose, CA
- Maintain federal commercial motor vehicle accident database, provide data analysis.
- Provided customer service, company representation and promotion, and business services.
- Receive visitors, telephone calls, and incoming and outgoing mail for the office.
- Optimized sales floor for best customer traffic and accessibility to merchandise.
2011 - 2015
Patient Representative, Santa Clara Valley Medical Center - San Jose, CA
- Created new patient and managed existing patient charts through electronic medical records.
- File paperwork, medical records and correspondence according to defined company procedure.
- Handle inbound calls from patients, physician offices and or insurance companies.
- Monitor Medicaid authorization request activity -send a monthly report to the CHOA Medicaid division regarding the approved and denied request.
- Assisted the Windsor scheduling team with the launch of the EPIC electronic medical records system.

Skills

Communication
Insurance Companies
Annual Reports
Medical Records
Icd-9
Outgoing Correspondence
Health Care
Special Projects
Customer Service
Payroll

Education

Bachelor's Degree, Business (2008 - 2011)
San Jose State University
San Jose,

Office lead resume

Cheryl Davis

Office Lead

(640) 555-7891 | cdavis@example.com

Naperville, IL | 53403 E. First Ln. - 11907

Work experience

2015 - Present
Office Lead, D-R SERVICES - Naperville, IL
- Slight phlebotomy work/immunization administration Assess patients' vital signs and followed up with timely and accurate charting procedures.
- Performed customer service functions while providing compassionate and confidential patient care.7/2005-5/2006 Had the opportunity to t.ravel the US
2013 - 2015
Office Administrator, Loyola University New Orleans - Chicago, IL
- Prepare new-hire, 90-day and annual performance review materials and maintain department personnel files.
- Prepared daily bank deposits and automatic EFT s with over 25 pharmacy benefit management companies.
- Specialized with Safari, Google Chrome, Internet Explorer, and systems like Windows 10.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Processed all inpatient and emergency room charts for billing purposes.
2012 - 2013
Certified Nursing Assistant, Misericordia Home - Chicago, IL
- Record client's vital signs, inputs, and outputs.
- Provide in home health care to clients according to their individual plan of care.
- Acted as a liaison between CNA's and nursing staff to ensure better communication and to ensure highest care to residence.
- Provide patient care under direct supervision and control of the Registered Nurse.
- Approved and certified to preform emergency services in the case that a resident might need it.
2010 - 2012
Leasing Agent, Mid-America - Chicago, IL
- Used OneSite property management software to manage all prospect and resident activity.
- Created lease agreements and oversaw signing of lease agreements.
- Implement marketing strategies for local businesses and preferred employers to gain an increase in residents from certain employers.
- Secured new rentals through product knowledge and successfully presenting the community Follow up on inquiries, and previous prospective residents.

Skills

Guest Service
RN
Vital Signs
Medical Supplies
CPT
Individual Needs
Emergency
Corporate Office
Craigslist
Personal Care

Education

Bachelor's Degree, Business (2007 - 2010)
DeVry University
Oakbrook Terrace,

Office supervisor resume

Anthony Rodriguez

Office Supervisor

(680) 555-3409 | arodriguez@example.com

Orlando, FL | 10893 E. Maple Rd. - 17611

Work experience

2019 - Present
Office Supervisor, University of Central Florida - Orlando, FL
- Increased savings by 150,000 dollars through the implementation of new billing procedures and protocols.
- Maintain a daily log of activities* Oversee 50 employees* Document customer complaints regarding several clients
- Negotiated quotes for heavy equipment pick up with local providers and insurance companies.
2016 - 2019
Customer Service Supervisor, Walmart - Orlando, FL
- Supervised front-end associates of Wal-Mart Handled money transactions Instituted outstanding customer service and meet needs of customers.
- Participated in new hire interviews also solved customer complaints.
- Recognize sale opportunities Train customer service associates and cashiers Meet goals.
- Handled all customer complaints whenever possible.
2015 - 2016
Executive Assistant, Wells Fargo - Charlotte, NC
- Create Quarterly Recognition Event, including PowerPoint presentation and certificates for staff recognitions.
- Assist in training for a team of 18 - 20 employees in business online banking procedures.
- Prepare PowerPoint presentations and provide project management assistance when necessary.
- Planned, executed and managed career outplacement HR events.
- Prepared documentation with proper coding according to the accounting procedures and policies.
- Assisted in every aspect of intellectual property litigation.Assisted with trademark prosecution.Provided executive assistance to attorneys with domestic and international travel arrangements.
2010 - 2015
Customer Service Administrative Assistant, Kelly Services - Memphis, TN
- Coordinated directorial, managerial and client luncheons, meetings and travel arrangements.
- Maintained calendars and assisted with meeting and travel arrangements.
- Assist graphic designer with the design of graphic arts to promote programs.

Skills

Customer Complaints
Corporate Office
Office Policies
Organizational Charts
Human Resources
New Customers
Customer Questions
Safety Procedures
Payroll
Company Standards

Education

High School Diploma, (2010 - 2010)
,

How to write a senior office assistant resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in senior office assistant-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the senior office assistant position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical senior office assistant skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some senior office assistant interviews.

Here are example skills to include in your “Area of Expertise” on a senior office assistant resume:

Data Entry
Patients
Office Procedures
Customer Service
Word Processing
Telephone Calls
Office Equipment
Payroll
Office Assistants
Financial Reports

Clerical Support
Front Desk
Purchase Orders
Meeting Minutes
Office Machines
Computer System
Administrative Tasks
Travel Arrangements
Office Support
Scheduling Appointments

Proofread
Office Operations
PowerPoint
Direct Calls
Statistical Reports
Expense Reports
Routine Correspondence
HR
Collating
Patient Charts

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write senior office assistant experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are great bullet points from senior office assistant resumes:

Work history example #1

Senior Administrative Assistant

Illinois State University

Approved payroll in UPMC's Kronos System for 53 employees, coordinated materials for symposiums, conferences, and webinars.
Managed, expended, and monitored clinical income and expenditures, assured funding to facilitate clinical payroll was sufficient.
Maintained full-time and adjunct instructor information.
Facilitated group success through bi-weekly coordinator meetings to create a platform for collaboration and process improvement.
Processed direct expenditure reports and daily time and attendance (payroll) for Facilities Management Office.

Work history example #2

Senior Office Assistant

GEORGIA STATE UNIV

Assisted with the training roll-out plan for the implementation of PeopleSoft 8.9 (Financial System).
Carried out operational obligations including payroll, funds allocation for various events.
Maintained advanced working knowledge of MS Outlook, Word, Excel, PowerPoint and various database systems.
Helped put together a PowerPoint presentation being used at registration informing new patrons of policies/procedures.
Established and updated departmental attendance and payroll records.

Work history example #3

Accounts Receivable Assistant (Part-Time)

Walmart

Retrieved and processed income from company maintained vending machines.
Provided service to customers by answering questions, providing information and assuring appropriate follow-through and/or resolution.
Entered all monies and checks onto the SMART system program on the computer, under each cashier's individual number.
Viewed reports for possible internal theft and investigations.
Prepared multiple deposits each day and relinquished to aforementioned transport.

Work history example #4

Department Secretary

State Farm

Verified vehicle locations and prepared paperwork for non-drive estimating process.
Executed new marketing technique by performing extensive internet research about public demographics.
Designed and implemented training program for new licensing coordinators.
Created and presented PowerPoint presentations for the State Farm Bank management.
Maintained medical reports, charts and correspondence for Duke Pain Clinic administrative office.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Associate's Degree in liberal arts

University of Central Florida, Orlando, FL

2000 - 2002

Highlight your senior office assistant certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your senior office assistant resume:

Medical Assistant
Certified Nurse Assistant (CNA)
Word 2010 Certification

Updated March 26, 2025

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