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Senior office assistant skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Allison White

Below we've compiled a list of the most critical senior office assistant skills. We ranked the top skills for senior office assistants based on the percentage of resumes they appeared on. For example, 10.8% of senior office assistant resumes contained data entry as a skill. Continue reading to find out what skills a senior office assistant needs to be successful in the workplace.

15 senior office assistant skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how senior office assistants use data entry:

Promoted to front desk, this consisted of checking in/registering patients, data entry, verifying insurance eligibility and receiving referral/authorization.
Receive applications, verify vendor information and complete data entry.

2. Patients

Here's how senior office assistants use patients:

Volunteered in the Cardiac Rehabilitation gym monitored and administered blood pressure readings to patients.
Approved grant applications in denominations of Five Hundred or Seven Hundred and Fifty Dollars, for coronary, and diabetic patients.

3. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how senior office assistants use office procedures:

Trained temporary staff in office procedures and computer applications.
Conduct staff meetings on proper office procedures and training of internal software systems.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior office assistants use customer service:

Worked daily with sensitive information of a diverse population while providing excellent customer service.
Researched and resolved difficult customer service problems, which included internal and external customers.

5. Word Processing

Here's how senior office assistants use word processing:

Operate office equipment including computers and supporting word processing and spreadsheet applications.
Handled day-to-day department activities, such as word processing, proofreading, filing and recording of information for District records.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how senior office assistants use telephone calls:

Provided clerical and administrative assistance to Director of Finance and Administration Division and screened all telephone calls and/or visitors.
Initiated, answered, directed telephone calls while taking messages, and scheduling/canceling/confirming appointments daily.

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7. Office Equipment

Here's how senior office assistants use office equipment:

Scheduled and confirmed appointments Maintained medical records, operated office equipment and transmitted correspondence.
Keep office equipment stocked and operational.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how senior office assistants use payroll:

Created and maintained time cards for several individuals and submitted payroll requisitions.
Communicate with several departments regarding payroll and time card activities.

9. Office Assistants

Here's how senior office assistants use office assistants:

Report to four CPSE/CSE Chair and CSE Chairs of Special Education - Elementary Schools; supervise two office assistants.
Adhere to and train other Office Assistants in accordance with ASI & CSU Chancellor's Office policies & procedures.

10. Financial Reports

Here's how senior office assistants use financial reports:

Typed memos, statistical reports and financial reports including administering and monitoring the budget.
Prepared periodic progress reports (monthly/quarterly/yearly) and financial reports and submitted to the concerned bodies on a timely manner.

11. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how senior office assistants use clerical support:

Provided clerical support to center staff to develop electronic documentation per state requirements for data collection and reporting.
Provide clerical support by creating agendas, calendars, and handouts for teacher in-services and staff meetings.

12. Front Desk

Here's how senior office assistants use front desk:

Oversee front desk operations, organize front reception area to ensure clean and welcoming environment for all employees and visitors.
Front desk receptionist, Process all Labs, Missed Visits to MD's.

13. Purchase Orders

Here's how senior office assistants use purchase orders:

Processed and matched all incoming invoices to their purchase orders before submitting for approval and then to the Accounting Department.
Enter purchase requisitions into data base to generate purchase orders and enter signed orders into computer for payment to vendors.

14. Meeting Minutes

Here's how senior office assistants use meeting minutes:

Compiled and distributed daily reports and meeting minutes, Create/prepare correspondence and complex presentations.
Processed Safety Committee meeting minutes and agendas.

15. Office Machines

An office machine is a mechanical and electronic device that is used to get work done in an organization or establishment, to finish multiple works in a short time, and to enhance productivity. Office machines are essential in running a modern office and range from calculators to printers to computers.

Here's how senior office assistants use office machines:

Handled all large and small copy jobs, faxing, changing of toners and ink cartridges of all agency office machines.
Operate stock and maintain reception office machines including copy machines, fax machines, and other equipment.

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What skills help Senior Office Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior office assistant resumes?

Allison White

Associate Professor, Ohio University

Knowledge of spreadsheets software such as MS Excel is a commonly sought-after skill. Employers want word processing and spreadsheet skills but often say they want high school graduates and pay accordingly. These skills aren't always taught in high school. Those in the field should seek these skills. Additionally, medical and legal assistants have highly sought after. Terminology courses for these specialized areas are sometimes offered at the vocational schools but are usually offered at the post-secondary level.

Do you want to know more?

List of senior office assistant skills to add to your resume

The most important skills for a senior office assistant resume and required skills for a senior office assistant to have include:

Data Entry
Patients
Office Procedures
Customer Service
Word Processing
Telephone Calls
Office Equipment
Payroll
Office Assistants
Financial Reports
Clerical Support
Front Desk
Purchase Orders
Meeting Minutes
Office Machines

Computer System
Administrative Tasks
Travel Arrangements
Office Support
Scheduling Appointments
Proofread
Office Operations
PowerPoint
Direct Calls
Statistical Reports
Expense Reports
Routine Correspondence
HR
Collating
Patient Charts

Event Planning
Windows
Typewriters
Background Checks
Medicaid
Multi-Line Telephone
Hippa
Fax Machines
Multi-Line Phone System
Conference Room
Bank Deposits
PeopleSoft
Customer Inquiries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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