Automatically apply for jobs with Zippi

Upload your resume to get started.

Senior operations analyst skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Xu Zhang Ph.D.,

Pooyan Kazemian Ph.D.

Senior operations analyst example skills

Below we've compiled a list of the most critical senior operations analyst skills. We ranked the top skills for senior operations analysts based on the percentage of resumes they appeared on. For example, 7.9% of senior operations analyst resumes contained powerpoint as a skill. Continue reading to find out what skills a senior operations analyst needs to be successful in the workplace.

15 senior operations analyst skills for your resume and career

1. PowerPoint

Here's how senior operations analysts use powerpoint:

Monitored Department of Justice modifications and created PowerPoint presentations to assist with an OCC audit.
Pivot table chart data utilized in PowerPoint for executive presentations.

2. Process Improvement

Here's how senior operations analysts use process improvement:

Facilitated organizational-wide and departmental process improvement teams.
Facilitated and participated in project meetings and interacted with subject matter experts to uncover process impacts and identify process improvement options.

3. SQL

Here's how senior operations analysts use sql:

Programmed technical specifications using SQL, Access & Impromptu for Fraud Investigation, Upper Management, Regional Service Centers & Finance.
Created new reports using SQL, Access & Impromptu for Fraud Investigation, Upper Management, Regional Service Centers & Finance.

4. Project Management

Here's how senior operations analysts use project management:

Performed project management for special recurring projects related to retail financial centers on a monthly basis for senior management.
Analyzed and mapped project management processes, identified risks, recommended improvements to management and implemented.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior operations analysts use customer service:

Responded daily to 30-40 written and telephone inquiries concerning benefits and claims from customer service representatives and outside medical providers.
Initiated the review process and assigned follow up customer service cognizance that addressed reported recurring quality service level issues.

6. Data Analysis

Here's how senior operations analysts use data analysis:

Conduct detailed data analysis and identify its clinical, functional, operational, and distribution impact.
Perform data analysis and quality control within established service level agreements.

Choose from 10+ customizable senior operations analyst resume templates

Build a professional senior operations analyst resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your senior operations analyst resume.

7. Strong Analytical

Here's how senior operations analysts use strong analytical:

Key Contributions: Demonstrated strong analytical skills by identifying and resolving cash breaks in assigned funds.
Demonstrate strong analytical skills coupled with sound business judgment and strategic perspective.

8. Visualization

Here's how senior operations analysts use visualization:

Integrated geospatial visualization software into Air Force wargaming models.
Assist CEO with visualization of all avenues of risk and opportunity for developed entertainment concepts based on business operations.

9. Portfolio

Here's how senior operations analysts use portfolio:

Oversee processing of all mandatory and voluntary corporate actions for securities held in client portfolio including non-standard restructures and credit events.
Review and appraise the adequacy and effectiveness of financial and operating controls and operations to ascertain compliance with established Portfolio fees.

10. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how senior operations analysts use crm:

Installed Microsoft Dynamics CRM System within our organization on Microsoft Enterprise Servers.
Exported cost analysis groups (price per user) in CRM to generate the MER file (Month End Reporting).

11. Financial Analysis

Here's how senior operations analysts use financial analysis:

Perform analysis to identify trends using statistical and/or financial analysis, modeling, process documentation and profitability what if scenarios.
Performed operational, logistical, and financial analysis for transportation operations, capital investments, and merger and acquisition opportunities.

12. KPIs

Here's how senior operations analysts use kpis:

Tracked and analyzed trends in service, costs, productivity and safety KPIs.
Produced daily, weekly and monthly reporting of KPIs for senior leadership.

13. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how senior operations analysts use logistics:

Generate and monitor all operations and logistics related key performance indicators including inventory measures, fill rates and shipping statistics.
Hosted and facilitated monthly working group meetings with international partners and coordinated logistics for secure facility access.

14. Pivot Tables

A pivot table is a technique used in data processing to arrange and rearrange statistics to prioritize useful information. The aim of a pivot table is to summarize the findings and interpretations of the data extracted. Pivot tables take information from a database or spreadsheet to report sums, average, and other such statistics. This technique is integral to data analysis since it turns the data to view it from different lenses and perspectives.

Here's how senior operations analysts use pivot tables:

Developed and prepared weekly and monthly collections financial reports for management using Excel pivot tables.
Implemented a state-of-the-art sales proposal and detailed tracking system, utilizing laptops, pivot tables & e-mail for all sales personnel.

15. Business Processes

Here's how senior operations analysts use business processes:

Provide corporate training to employees, management and executives on streamlined processes in order to achieve operational excellence on business processes.
Supported projects relating to Consumer Technology change initiatives impacting multiple business units, product lines, or business processes.

5 Senior Operations Analyst resume examples

Build a professional senior operations analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your senior operations analyst resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Senior Operations Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior operations analyst resumes?

Xu Zhang Ph.D.

Chair, Farmingdale State College

I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.

What soft skills should all senior operations analysts possess?

Pooyan Kazemian Ph.D.

Assistant Professor of Operations, Case Western Reserve University

The most important soft skills, in my opinion, are communication skills and teamwork. OR Analysts often work as part of a team to solve real-world problems. Hence, working as part of a large team and communicating effectively with other team members is critical to the individual's and the team's success.

What hard/technical skills are most important for senior operations analysts?

Pooyan Kazemian Ph.D.

Assistant Professor of Operations, Case Western Reserve University

It can vary based on the specific position/industry, but a working knowledge of mathematical modeling, optimization, statistical analysis, machine learning, and programming languages such as R and Python are fundamental technical skills needed for most OR Analyst positions.

What senior operations analyst skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young senior operations analysts need?

Jill Robinson Ph.D.

Professor, University of Redlands

The entertainment industry employs graduates from various disciplines, such as theatre, music, law, art, and business. The rapidly changing, consumer-driven demand reinforces the idea that students may well hold jobs not even invented yet. Those wishing to pursue more performance-based careers must bring more than talent and big dreams. They need patience and perseverance, as it can take years to make enough money to survive in this field, leaving many to work elsewhere while trying to get their foot in the door. They must have a flexible mindset to deal with inconsistent income and schedules that can change at a moment's notice. That flexibility also extends to openness for continuous learning beyond college and throughout their careers. The ability to network is critical, so current students should look for internships and volunteer activities to access those in the industry. Joining professional associations and working in event planning are other routes to expand networking opportunities.

What technical skills for a senior operations analyst stand out to employers?

Carolyn Cousin Ph.D.

Professor, University of the District of Columbia

In biology, you must have skills in molecular biology or biotechnology. You must be able to analyze data and relate it to the known literature which is obtained mainly from refereed journal articles in the field. You must have exceptional writing skills. No one has the time to teach you how to write.

Do you want to know more?

List of senior operations analyst skills to add to your resume

The most important skills for a senior operations analyst resume and required skills for a senior operations analyst to have include:

PowerPoint
Process Improvement
SQL
Project Management
Customer Service
Data Analysis
Strong Analytical
Visualization
Portfolio
CRM
Financial Analysis
KPIs
Logistics
Pivot Tables
Business Processes
HR

Data Integrity
SharePoint
Windows
Management System
SAS
Troubleshoot
Technical Support
Visio
SME
Analytical Support
Sigma
DOD
Operational Support
PC
VBA
Reconciliations

Client Facing
Cost Savings
Due Diligence
Financial Data
User Acceptance
Cloud Computing
SOX
Unix
Securities
Training Materials
Enterprise Risk Management
ROI
QA
Production Environment
Problem Resolution
AML

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse computer and mathematical jobs