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Top 50 Senior Operations Analyst Skills

Below we've compiled a list of the most important skills for a Senior Operations Analyst. We ranked the top skills based on the percentage of Senior Operations Analyst resumes they appeared on. For example, 12.7% of Senior Operations Analyst resumes contained New Procedures as a skill. Let's find out what skills a Senior Operations Analyst actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Operations Analyst:

1. New Procedures

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high Demand
Here's how New Procedures is used in Senior Operations Analyst jobs:
  • Developed new procedures that increased inventory accuracy 39%.
  • Updated and implemented new procedures on a yearly basis and trained coworkers on complex task, systems and products.
  • Nominated for Quality of Excellence award for being a key player in developing new procedures for the department.
  • Review, develop and implement new procedures and insured compliance on an ongoing basis.
  • Implement new procedures, assist in development of new programs, analyze transit times.
  • Developed and implemented new procedures and forecasting metrics for ALLL ($4.5B).
  • Organized and conducted training on new procedures for over 600 Facility Partner employees.
  • Communicated to internal staff and local markets regarding new procedures and updates.
  • Created process documents and trained Order Operations on new procedures.
  • Initiate and coordinate projects and implementation of new procedures.
  • Updated documentation, reflecting the new procedures.
  • Implemented staff development and new procedures.
  • Tested and provided analysis of new procedures and processes within the product development environment for product pre-release.

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2. Financial Statements

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high Demand
Here's how Financial Statements is used in Senior Operations Analyst jobs:
  • Collected and examined financial statements and documents to assist in identifying unusual transactions patterns.
  • Prepared and created monthly financial statements and quarterly reports for corporate and regional management.
  • Established audit procedures to assess operational effectiveness and fair presentation of financial statements.
  • Analyzed financial statements to identify reporting problems and discover solutions to resolve discrepancies.
  • Prepared monthly newsprint consumption information to be reported in company financial statements.
  • Review international monthly financial statements prepared by two offshore subsidiaries.
  • Prepared payroll and financial statements.
  • Analyzed and reconciled financial statements of institutional and retails funds, including review of portfolio valuations (daily and monthly).
  • Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
  • Perform account reconciliation to provide assurance that the balance sheet accounts making up the financial statements have been substantiated.
  • Conducted month-end closings, presentations of financial statements, and month-end management reports.
  • Review monthly financial statements and make appropriate journal entries to the general ledger.
  • Reviewed monthly financial statements to ensure sales and expenses were properly recorded.
  • Prepare weekly pricing reports and financial statements for customers.
  • Prepared analyses of the effects of transaction on financial statements Prepared account reconciliations, investigated, and resolved reconciling items.
  • Controlled operational risk throughout the trade processing life cycle and secured the mark to market recording on financial statements.
  • Review the impact of the patient accounts voided and rebilled by the billing group on the financial statements.

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3. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Senior Operations Analyst jobs:
  • Designed and implemented change management processes for ScriptMaster development to minimize risk and to ensure compliance with corporate policies and procedures.
  • Documented and standardized exception processes to ensure compliance with corporate and regulatory requirements.
  • Reviewed service agreements to ensure compliance with regulatory guidelines.
  • Audit HUD and 3rd Party Loans: combine available facts to ensure compliance with all internal procedures and external federal/state/investor regulations.
  • Created procedures to ensure compliance with Bank Secrecy Act (BSA) and Internal Revenue Service (IRS) statutes.
  • Monitor the foreclosure process of defaulted mortgages to ensure compliance with the various governmental and investor guidelines.
  • Conducted tests and analysis to ensure compliance to applicable legal, regulatory and corporate policies and procedures.
  • Perform routine financial and procedure audits for vendors, ensure compliance with SOX controls and FERC guidelines.
  • Recommend actions to ensure compliance with laws and regulations, or to protect solvency of institutions.
  • Perform audit including vendor and customer reviews and product transfer reviews to ensure compliance with regulations.
  • Developed processes and guidelines to ensure compliance and reduce risks for multiple legal entity reporting.
  • Perform quarterly reviews of all authority forms to ensure compliance.
  • Analyze the data to ensure compliance with OCC government requirements.
  • Review reports to ensure compliance with company and legal requirements.
  • Comply with and ensure compliance to established change control process.
  • Reviewed reports to identify exceptions, monitor quality and ensure compliance.
  • Reduced the days needed to close direct cost from fifteen to four days Developed controls to ensure compliance with Sarbanes-Oxley requirements.
  • Monitor the local Industries within the pre-treatment program, to ensure compliance to the set permit limits.
  • Conducted on-site audits to ensure compliance of local, county, and state agencies.
  • Maintained internal control to ensure compliance with Sarbanes-Oxley resulting in an A rating.

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4. Data Integrity

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high Demand
Here's how Data Integrity is used in Senior Operations Analyst jobs:
  • Addressed requests for service; maintained accurate documentation; and ensured adequate resource capacity, system performance and data integrity.
  • Perform quality audits through reporting and database information to ensure data integrity in various internal and external facing systems.
  • Worked with other departments to ensure data integrity, regulation requirements, and operational compliance.
  • Analyze and verify system results to ensure accuracy, accountability and financial data integrity.
  • Assisted with developing, auditing and balancing procedures necessary to satisfy data integrity requirements.
  • Developed and maintained reporting processes, designs and data integrity, including web-based reporting.
  • Developed and implemented systems which improved provider data integrity and contract implementation.
  • Cleansed and evaluated data integrity for proper reporting.
  • Assisted in HRIS / SAP HR projects to ensure system data integrity for both domestic and global customers.
  • Collaborated with EDI Operations on production support, research and source systems to ensure data integrity.
  • Partnered with line associates to improve and maintain the data integrity within the Core Entity Database.
  • Balanced daily data integrity numbers and validation of SCRA subsidy information and ensured 100% QC.
  • Manage inventory system enhancements to improve data integrity, stock levels, and manufacturing lead times.
  • Monitor, analyze, and resolve daily data integrity issues on Merrill Lynch systems.
  • Developed error tracking and data integrity checks for all CCM data entered.
  • Ensured data integrity of cds master files by utilizing DTCC and Trade Recaps to research and resolve trade discrepancies.
  • Run checks to ensure the data integrity of over 200 Washington Mutual securitizations.
  • Used analytical reasoning to set up clients to maintain data integrity.

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2 Data Integrity Jobs

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5. Customer Service

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high Demand
Here's how Customer Service is used in Senior Operations Analyst jobs:
  • Responded within a 24-hour period to customer information requests, exceeding response-time targets for customer service.
  • Tracked Customer Service Representative real time schedule adherence to ensure execution of staffing plan.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Collaborate with store management on creation of customer service initiatives and training programs.
  • Organized and facilitated three Customer Service round tables intended to improve operations.
  • Researched and tested system upgrades for customer service order management functions.
  • Received awards for excellent customer service and attendance.
  • Provided internal/external customer service support.
  • Specialize in all Prepaid accounts such as gift cards and payroll cards including all URLs and customer service tools.
  • Recruited, trained and developed a team of four associates supporting 24/7 customer service for network operations.
  • Revised the firm s CRM practices and strategies for customer service teams, and processing new policies.
  • Conducted new hire orientation and trained all new hires in customer service call handling and computer skills.
  • Support customer service, claims and electronic data interchange issues pertaining to the provider enrollment area.
  • Manage and train new staff in bank operations, mortgage specialists, and customer services.
  • Created over 30 Standard Operating Procedures for Customer Service with the accompanying training curriculum.
  • Provided quality Customer Service on issues arising, lease transfers and buyout quotes.
  • Develop lasting, customer service driven relationships with Trust Administrators and Officers.
  • Create training materials and procedures for Customer Service.
  • Trained Customer Service employees in Makati City, Philippines.
  • Supervised seven teams during the inception of Customer Direct , a program to provide superior customer service for escalated customer complaints.

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2 Customer Service Jobs

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6. Process Improvement

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high Demand
Here's how Process Improvement is used in Senior Operations Analyst jobs:
  • Developed and implemented plans to improve the efficiency and effectiveness of functions including system recommendations and process improvements.
  • Developed process improvements and training documents to expedite resolving issues and facilitating training of analysts.
  • Implemented projects and facilitated process improvement through the utilization of Six Sigma tools and methodologies.
  • Implemented process improvements on monthly financial reporting by automating manual processes for efficiency.
  • Coordinated continuous process improvements, testing and implementing new settlement/ clearance system.
  • Worked on various process improvement projects as assigned by Department Manager/Director.
  • Identified and resolved procedural and technical problems through continuous process improvement.
  • Identified and led execution of process improvements.
  • Presented process improvement ideas to senior leadership.
  • Identified, documented, processed, and mapped process improvements for existing and new team procedures that were implemented by management.
  • Served as resource to internal business groups on process improvement projects designed to improve and ensure business objectives.
  • Assist in process improvement initiatives and documents process flow and help create policy and procedures.
  • Advise program managers on course of action, solutions and process improvements.
  • Lead many process improvement initiatives which reduced waste and improved EBITDA.
  • Created cross functional process improvement plan for ECI and EIM processes
  • Collaborated with management team on process improvement plan to enhance operational efficiencies.
  • Identify & participate in areas forprocess improvement.
  • Perform process improvements and enhancements .
  • Lead automation efforts with technology teams to provide scalable processes and process improvement across the business.
  • integrated process improvements to gain 600% more services, maximizing ROI.

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35 Process Improvement Jobs

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7. SQL

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high Demand
Here's how SQL is used in Senior Operations Analyst jobs:
  • Utilized a variety of systems including, but not limited to Excel, Access, Visual Basic, and SQL.
  • Analyze and provide monthly financial reports such as initiatives tracking and operations report using SQL, Excel and Tableau.
  • Learned SQL in order to pull relevant data from the data warehouse to build reports and analyze trends.
  • Identify procedure and reporting gaps; create data scrubs using SQL to ensure proper controls are met.
  • Develop, maintain and modify SQL scripts and PL/SQL programs in partnership with investor servicing department.
  • Extracted and analyzed data from computer reports using Monarch, SQL, and other software.
  • Analyze and identify undetected fraud and correlated activities through manual trend and SQL trends.
  • Provided new scripts, SQL/database queries/change control modifications, and enhancements per customer requests.
  • Created phone bank intranet site and several databases in Microsoft Access and SQL.
  • Managed SQL queries via Looker ML to analyze trends and lease behavior.
  • Created reports and SQL queries, facilitating data extraction efficiently for department.
  • Develop and update reporting using Excel and Access from SQL reporting.
  • Managed all time-off using custom SQL and Excel tools.
  • Provide triage and escalation support to SQL issues.
  • Provide SQL reports for management and all departments.
  • Created and updated existing queries in SQL.
  • Create custom queries and reports (MS Access) for Visual Enterprise (SQL Server back-end).
  • Reviewed and analyzed airline performance by developing complex SQL queries and improved data work flows using Informatica.
  • Create extracts for MND with Teradata application (SQL coding used).
  • Developed SQL scripts for newly developed KPIs as needed.

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9 SQL Jobs

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8. Business Requirements

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high Demand
Here's how Business Requirements is used in Senior Operations Analyst jobs:
  • Gathered business requirements and developed business specifications for system changes required for business solutions and service center enhancements.
  • Reviewed business requirements for projects and provided feedback regarding quality and completeness of requirements.
  • Interact with business users to understand new business requirements and enhancement requests.
  • Developed, reviewed and deployed documentation related to comprehensive international business requirements.
  • Participated in documenting business requirements generated in working sessions with stakeholders.
  • Established communication with sales leads and existing accounts supporting business requirements.
  • Analyzed business requirements to understand the business needs and to determine how their application can best functionally fulfill those needs.
  • Identified, assessed, and documented business requirements, recommending priorities and advising on options, risks, and costs.
  • Included creating business requirements and document flows for the Inventory Management, Projects, Fixed Assets and Tax groups.
  • Review Business Requirements, File Mapping Documents, and data files to ensure the integrity of client's data.
  • Identified, measured and met business requirements while supporting policies, guidelines and procedures on a daily basis.
  • Gathered business requirements through a variety of techniques (i.e., interviews and work sessions).
  • Determined business requirements, recommended for all levels of Store Operations and other departments as needed.
  • Create business requirements, test scripts, use cases and lead testing objectives.
  • Worked with employees to evaluate their processes and document business requirements.
  • Ensured the business requirements for EMMT's GMS were satisfied.
  • Conduct analysis of business requirements in order to develop functional requirements documentation for the implementation of systems and applications projects.
  • Created technical Business Requirements Documents (BRD's) for call flow changes within Avaya phone switches.
  • Key Accomplishments * Defined the business requirements & streamlined processes used by the Operations Team.
  • Drafted business requirements, datagrams and business process upgrades in the course of project development.

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1 Business Requirements Jobs

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9. Business Units

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high Demand
Here's how Business Units is used in Senior Operations Analyst jobs:
  • Communicated with other business units within CITI to obtain all supporting documentation and/or information necessary in order to mitigate risk.
  • Worked with business units to evaluate their processes and document business requirements in order to provide an automated reporting solution.
  • Supported projects relating to Consumer Technology change initiatives impacting multiple business units, product lines, or business processes.
  • Worked cross functionally with key Business Units in developing action plans to proactively identify process improvement.
  • Provided guidance and analysis to business units regarding escalated and complex risk issues.
  • Communicated with Branches and Business units to initiate recovery efforts.
  • Represented FPS in all projects involving multiple business units
  • Project Manager for multiple best practices projects involving the integration and streamlining of three business units into one and multiple departments.
  • Developed applications to automate daily tasks, gather data, and produce reports for the operations staff and business units.
  • Audited FHA Loans to ensure compliance with HUD Guidelines and identified areas of financial risk and exposure to business units.
  • Provided assistance as a subject matter expert to Executive level Leadership, functional departments and business units.
  • Worked with the WFM team and the Business Units to gather information that impacts forecasting.
  • Liaised between Agile software development teams and business units, articulating systems and reporting bugs.
  • Developed system to identify, inventory and segregate tape resources for sold business units.
  • Interfaced with IT and business units on EDI issues and presented business resolutions.
  • Resolved issues with cross functional business units through analysis, revision and production.
  • Worked on various project related activities for multiple business units.
  • Monitored daily call volumes for Loss Mitigation, Collections, and Liquidation business units using Avaya system.
  • Served as liaison between business units and the IT Division so that automated processes could be developed.
  • Lead on implementing a new client into several different business units.

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10. Subject Matter

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high Demand
Here's how Subject Matter is used in Senior Operations Analyst jobs:
  • Recognized as the internal subject matter expert for Identity Theft, Fraud, OFAC/Patriot Act Compliance, and Customer Identification Programs.
  • Serve as Program Manager and Subject Matter Expert for creation and exercise of the Continuity of Operations (COOP) Plan.
  • Key responsibilities include managing by influence, mentoring, and acting as a subject matter expert on various projects.
  • Served as a subject matter expert to help the organization make business decisions for long-term success and growth.
  • Serve as a subject matter expert and perform research and/or analysis within assigned projects or category of business.
  • Subject matter expert for Blackberry, Android and iPhone devices through the Blackberry Administration Server and MobileIron systems.
  • Function as a subject matter, process, and operational expert to conduct end user training.
  • War Fighting Function Subject matter expert and Trainer for Team 3, Battle Staff Training Team.
  • Served as subject matter expert on a number of reporting, software, and process improvement projects
  • Provided training, direction and guidance to department as Line of Business Subject Matter Expert.
  • Worked as a Subject Matter Expert for the home loan remediation, and permanent modification.
  • Served as subject matter expert for project teams to enhance and improve processes and procedures.
  • Serve as Program Manager and Subject Matter Expert for all critical infrastructure issues.
  • Acted as Subject Matter Expert for all programming processes for my department.
  • Subject Matter Expert in Account Create Product and PHP configuration of servers.
  • Subject Matter Expert for Research and Adjustments.
  • Act as a Subject Matter Expert (SME) for the team.
  • Provided Subject Matter Expert advice to Kestrel Team Lead and FSR on matter of the Aerostat.
  • Supported senior level management serving as subject matter expert and working on ad-hoc projects.
  • Serve as subject matter expert for all billing and transactional related inquiries.

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3 Subject Matter Jobs

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11. Project Management

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high Demand
Here's how Project Management is used in Senior Operations Analyst jobs:
  • Apply strategic planning, prioritization, and project management skills toward consistently achieving critical deadlines while maintaining high quality standards.
  • Performed project management for special recurring projects related to retail financial centers on a monthly basis for senior management.
  • Facilitated necessary line of business SME support to project management and development teams.
  • Project Management approach was used to drive towards deliverable completion.
  • Program Management: Expert practitioner of program/project management.
  • Participate in SCRUM/Agile-style project management.
  • Assisted Computer Associates Inc. programmers with development of portfolio project management system Clarity to fit to PPD's business needs.
  • Managed and tracked 60+ technology contractors as it relates to resource and project management through Clarity (ECMS).
  • Use and apply Project Management Methodology to support many projects and also assist project managers on projects.
  • Provided project management support for enterprise and LOB projects impacting Mortgage Banking CA Operations.
  • Become proficient in various project management tools and train other team members.
  • Provided project management for new acquisitions, products and services.
  • Project management skills are key to role.
  • Project management, Analyst and Developer.
  • Monitored the project management cycle.
  • Attended customized Project Management Training specific for Penn as well as Villanova.
  • Planned and registered projects in the various project applications (PCMWeb and Clarity) to enable financial tracking and project management.
  • Facilitated the project management of new facilities (Green Fields), relocations of existing facilities and expansions.
  • Project Management, meeting multiple project deadlines, utilizing Gantt charts.
  • Utilized Oracle ERP and Teradata DB systems for ad hoc reporting and project management.

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12 Project Management Jobs

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12. Key Performance Indicators

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high Demand
Here's how Key Performance Indicators is used in Senior Operations Analyst jobs:
  • Generate and monitor all operations and logistics related key performance indicators including inventory measures, fill rates and shipping statistics.
  • Created an automated reporting tool to provide key performance indicators to upper management to manage the organization s operations.
  • Developed, distributed and presented efficiency scorecard analysis metrics and key performance indicators to Executive Team and throughout company.
  • Created, maintained, and distributed executive level reporting for mortgage servicing key performance indicators.
  • Tracked and evaluated internal division Key Performance Indicators based on statistical analysis.
  • Developed multiple key performance indicators for assessing business vulnerability remediation performance.
  • Implemented key performance indicators to monitor company performance.
  • Prepared balance scorecard to show key performance indicators.
  • Project Management * Responsible for all departments' key performance indicators and the monthly reporting to senior management.
  • Developed monthly reports detailing key performance indicators (KPI), along with year to date detail.
  • Developed Statistical Reports and Key Performance Indicators, as well as New Project Proposals and Implementation.
  • Reported on key performance indicators for chain warehouses and carrier transit times.
  • Present key performance indicators to the Executive Cabinet on weekly calls.
  • Provide weekly Executive Summaries of Key Performance Indicators and Compliance.
  • Worked with retail teams to hit established key performance indicators.
  • Prepared ad hoc analyses supporting development of key performance indicators, and other departmental investigations as required to support process improvement.
  • Created and implemented standards for critical Key Performance Indicators indicative within account receivables management.
  • Redesigned tracking mechanisms for key performance indicators and cross functional scorecard measurements.
  • Provided key performance indicators for an attrition prediction model utilizing Business Objects, Brio, and SAS in a Unix Environment.
  • Tracked and reported key performance indicators (KPIs) to senior leadership.

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13. Sharepoint

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high Demand
Here's how Sharepoint is used in Senior Operations Analyst jobs:
  • Developed innovative solution using SharePoint to centralize records and simplify update process.
  • Maintained a programming project tracker in SharePoint, logging and updating project status as a point of reference for requesting departments.
  • Prepared mail files for various mortgage products in the modification process utilizing MS SQL Server, SharePoint and Excel.
  • Created a SharePoint team site which houses support documentation and a daily calendar of events for the group.
  • Experience with Aspect Workforce Management, RTA, MS-SQL, MS-Excel, Cisco CUIC, SalesForce, SharePoint.
  • Developed semi- automated tools to consolidate monthly Excel worksheets into regional and global reports through MS SharePoint.
  • Reported any root causes on the Business Process Management SharePoint of any quality measures that had deviated.
  • Provide department support for SharePoint questions, issues, and inquiries.
  • Designed SharePoint layout as a model for sibling support teams.
  • Establish and help maintain SharePoint end user access and permissions.
  • Create, plan and execute end-user SharePoint training sessions.
  • Assisted in developing and maintaining the department SharePoint site.
  • Maintained department and project files in SharePoint.
  • Maintain and administer to SharePoint 2010 sites.
  • Developed and Manage Sharepoint Site, Organizational Charts and Documentation.
  • Designed SharePoint Websites used in tracking compliance trainings nationwide.
  • Establish, distribute, modify and maintain daily reports and campaigns using Sharepoint and Excel.
  • Deploy and edit SharePoint libraries, lists, workflows, and pages.
  • Upload various reports to Sharepoint, maintain Access databases and use SQL.
  • Maintained teams SharePoint knowledge database Stop/Start IDM Solaris instances using UNIX.

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14. Equity

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high Demand
Here's how Equity is used in Senior Operations Analyst jobs:
  • Analyzed and processed all post commitment functions for loans and equity projects for Power, Global Telecommunications, and SME sectors.
  • Represented Phoenix Home Equity Operations Center (HEOC) site in weekly & monthly conference calls with vendors.
  • Acted as a single point of contact for over 100 top-tier equity clients and cultivated strong client relationships.
  • Performed research and analysis on home equity lines of credit, payment research issues, and resolutions.
  • Interfaced with and supported the Equity Trading Floor, 40-50 brokers and also back office staff.
  • Avoided trading stoppages by surveying and diagnosing hundreds of daily equity block orders via FIX messaging.
  • Verified daily equity balances, buying power calculations, SMA calculations, and account status files.
  • Reviewed Private Equity deals, capital calls and distributions to verify investments and commitment levels.
  • Performed account set up and maintenance for Equity and Fixed Income securities requested by traders.
  • Processed daily equity trades, DNS, CMTA'S and option transaction to AS-400 system.
  • Functioned as a team leader in equity operations and developed global client and trader relationships.
  • Processed resets for credit default swaps, equity swaps and interest rate swaps.
  • Assisted International Equity Sales AES/DMA Trading desk.
  • Verify loan documents including income credit appraisal and title insurance intimately preparing application for submittal to underwriting for Home Equity loan.
  • Supported our Quantitative Equity and Quantitative Strategy Portfolio Management teams by tracking and reporting daily cash availability for trading.
  • Forecasted monthly volume of home equity loans to strategically plan purchasing activities.
  • Designed process workflows to introduce home equity loans and lines, personal loans and lines, and auto loans.
  • Assemble, balance, summarize and fund daily transactional information on home equity loan portfolios for actual/actual investor reporting.
  • Reconciled daily cash & stock entries on Nostro (Bank Reconciliation) for Fixed Income & Equity Breaks.
  • Gain DTC and Euroclear eligibility on Lead Managed Corporate, High Yield and Equity issuances.

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1 Equity Jobs

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15. Management System

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average Demand
Here's how Management System is used in Senior Operations Analyst jobs:
  • Developed reporting guidelines for Security Incident and Investigation Program; proposed new reporting requirements administered through newly developed Security Management System.
  • Partnered with management teams utilizing workforce management systems to meet business unit performance and productivity requirements.
  • Initiated consolidating project to eliminate static data in the company's data management system.
  • Project managed scheduling and coordination of Energy Management System applications maintenance/development.
  • Provided assurance around case management system.
  • Executed a carrier transition project throughout the company, which encompassed four warehouse management systems and an online vendor portal.
  • Served on committee to establish a performance management system for AT&T Business Center, recognition award received.
  • Handled the conversion of multiple systems into Alchemist (change management system) guaranteeing systems were SOX compliant.
  • Implemented Task Management solution for new labor management system, including reporting, management, and maintenance.
  • Monitored the daily interaction of the Corporate Action Reconciliation Management System, Global Network and S.W.I.F.T.
  • Collaborate with internal business and IT teams to implement changes to agency management system.
  • Oversee gas management system for tracking transactions, physical volumes, and accounting.
  • Managed the firm's security patch management system for local and remote servers.
  • Developed an understanding of the Control-M change management system and its components.
  • Maintain received contracts as quality control using PEGA data management system.
  • Assessed application performance problems with major business applications, including trading and portfolio management systems.
  • Participated in the purchase and implementation of a new Workforce Management system (Aspect eWorkforce to IEX TotalView).
  • Provided end user support for numerous financial systems, including Fiserv's APL order management system.
  • Researched outstanding principal and interest for open receivables and payables in Cash Asset Management System.
  • Deployed new Kronos Workforce Management system and enhancements to all North America stores.

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9 Management System Jobs

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16. Business Partners

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average Demand
Here's how Business Partners is used in Senior Operations Analyst jobs:
  • Collaborated with business partners to improve data collection method and automate reporting from a daily report to a weekly-automated report.
  • Analyzed and optimized opportunities for business partners; generating millions in revenue for Federally Qualified Health Centers across the country.
  • Managed medium projects and facilitated working sessions with business partners to define requirements, developed new procedures.
  • Engaged internal business partners and external customers to track execute and report on outstanding confirmations.
  • Managed and maintained customer relationships with internal and external business partners.
  • Worked diligently with business partners to create process improvements.
  • Execute a high level of customer service by building and maintaining relationships with team members, business partners and service providers.
  • Provide customer service for business partners, answering customer inquiries, solving problems, and providing product information and guidance.
  • Adapted promptly to new accounts to assure service level agreements were met and exceeded our business partners' expectations.
  • Strengthened working relationships with internal LD business partners and NY based clients by visiting our 60 Wall Street offices.
  • Researched and evaluated routine data management issues presented by the business partners and drove them toward resolution.
  • Identified opportunities for internal line of business partners and provided corrective feedback to minimize their risks.
  • Developed and facilitated 6 Step Process training class for new employees to the department and business partners
  • Researched, approved and/or rejected new client or maintenance requests from external systems and business partners.
  • Review and approve invoices from business partners prior to having them sent out to customers.
  • Interacted on a day-to-day basis with Anthem's business partners (cross-commit teams).
  • Implemented SMTP steps in all production jobs communicating to business partners via e-mail.
  • Influence business partners, peers and executive management for direction through data.
  • Engaged with business partners to assess and meet business needs.
  • Monitor workflows and provide feedback and root cause analysis to managers and business partners.

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3 Business Partners Jobs

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17. Mainframe

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average Demand
Here's how Mainframe is used in Senior Operations Analyst jobs:
  • Coordinated problem correction with technical support during Mainframe and open systems outages.
  • Provided first-level technical support for nationwide infrastructure supporting over 900 mainframe connections.
  • Maintained and Supported mainframe system and production schedule environments.
  • Supported mainframe/ network automation projects.
  • Redesigned mainframe system backup process, achieving additional system up time of 10 hours per week.
  • Developed consolidation analysis by data mining against mainframe to pull profile, plan and pricing data.
  • Monitored network and batch processing on the mainframe, Microsoft NT servers and VAX System.
  • Submit RSO/RPO rules and grouping entities into the RNM mainframe environment to support client requests.
  • Monitored multiple systems performed IPL and backup of mainframe, UNIX and network systems.
  • Approved and was responsible for changes our group made to the mainframe environment.
  • Designed and implemented maintenance process on all mainframe disk volumes in three months.
  • Lead conversion of ArcServe backup procedures to mainframe using FDR Upstream.
  • Monitor mainframe batch Card and Check applications.
  • Generated mainframe and open systems availability reports utilizing Microsoft Access database.
  • Provided assistance with Mainframe hardware, software, and operating systems to user / client community and other technical support groups..
  • Supported 24 x 365 production job processing on IBM mainframe First line problem resolution for processing errors
  • Monitored, investigated, and resolved technical problems within a large scale, multi-CPU mainframe environment.
  • Administered a complete conversion of mainframe source management to a new CA/Endevor system.
  • Performed IPLs of mainframe systems.
  • Utilized SQL to query Omnium Mainframe for ad-hoc report creation and analysis.

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18. Special Projects

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Here's how Special Projects is used in Senior Operations Analyst jobs:
  • Support senior management in performing various global AML and securities compliance responsibilities, special projects and MIS report metrics.
  • Lead the team in special projects and cross train with other team members to provide backup support.
  • Served as Special Projects Manager for Administrator, Regional Surgery and Chairman, Division of Surgery.
  • Provide assistance to peers and management in routine tasks as well as in special projects.
  • Coordinated the issuance of Letters of Credit on Assumed business and handled special projects.
  • Coordinated special projects to integrate new systems and processes into the production environment.
  • Worked on special projects and performed other duties as assigned by management.
  • Work on various special projects as directed by operations and financial management.
  • Completed special projects to satisfy customer's complaints and request.
  • Act as a lead for special projects as assigned.
  • Assist Labor Relations with departmental issues and special projects.
  • Complete special projects as assigned by the Manager.
  • Prepare documentation for reports and special projects.
  • Handled special projects for executive level complaints.
  • Coordinated special projects with other IT professionals.
  • Worked on special projects as needed.
  • Assisted senior management with special projects.
  • Project manager for all special projects, launches, trainings and processes to ensure timely and accurate completion.
  • Assisted in special projects, analysis and ad hoc requests.
  • Processed workflow requests.. Special Projects Leader, training team on project instructions, and assigning work to associates.

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19. Data Analysis

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Here's how Data Analysis is used in Senior Operations Analyst jobs:
  • Conducted data analysis and customized business intelligence report writing using Business Objects/Crystal Reports for internal as well as customer use.
  • Conduct detailed data analysis and identify its clinical, functional, operational, and distribution impact.
  • Assisted the ATC Director through data analysis/recommendations.
  • Provided data analysis for entire logistics organization.
  • Advanced knowledge of Excel including financial and data analysis formulas and functions, pivot tables, graphs/charts, and macros.
  • Performed NPV and ROI calculations for Supply Chain Management - Used data analysis to make recommendations to senior managers
  • Provided data analysis to senior management on client trends leading to new business development and team strategic planning.
  • Influenced the decisions and actions of hundreds of field operators through data analysis and metric reporting.
  • Supported Chief Financial Officer and Controller in all matters of data analysis and financial reporting.
  • Perform data analysis, data modeling, and forecasting for sales productivity and sales growth.
  • Performed data analysis and created reports for management and sales leaders via Business Intelligence tools.
  • Assisted in the development and enhancement Execution Plan spreadsheets for account data analysis.
  • Provided data analysis and sales trends to Executives and Product Managers.
  • Provided in-depth data analysis for final Test Data Reports.
  • Used Sharepoint as a document repository and to track data analysis activities.
  • Developed ad-hoc reports to conduct data analysis and validation.
  • Provide data analysis, input services, and quality control services required to process multi-source ship positional data.
  • Create, enhance, and implement matrices and report packages to highlight and increase productivity thru data analysis.
  • Conducted ad hoc data analysis of hundred million row tables using SQL, Access, and Excel.
  • Conducted data analysis and generated monthly and ad hoc reports for Division Director and Commissioner's Office.

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8 Data Analysis Jobs

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20. Technical Support

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Here's how Technical Support is used in Senior Operations Analyst jobs:
  • Provided technical support for Computer Operations and Batch Processing Center and monitored for potential problems.
  • Created and provided technical support for internal subvention billing system.
  • Provide Problem Management Technical Support to TID internal customer.
  • Provided second level technical support to Operations analysts.
  • Provided technical support for users and applications programmers.
  • Monitor and support WAN connections to dozens of satellite office including working with service providers and network technical support.
  • Provide technical support for customer experiencing problems with SPS Web-based services and Electronic Data Interchange (EDI).
  • Developed and implemented a standardized system to train new employees in sales and technical support activities.
  • Provided technical support, technical training, service quality assurance, safety compliance, etc.
  • Performed all levels of technical support for any network connectivity issues throughout the enterprise.
  • Handled customer concerns with system issues handing off to technical support to correct.
  • Coordinated system outages and downtime with technical support, operations and client community.
  • Coordinated bridge/conference calls for technical support as designed in the ITIL environment.
  • Monitor SAP environment, engaging technical support of any unplanned outages.
  • Conducted training, hosted seminars, and provided technical support.
  • Provide technical support & trouble-shooting for all transmission protocols.
  • Created IS Technical Support Change Calendar.
  • Function as unit advisor providing technical support to less experienced associates.
  • Provided primary technical support by phone, remotely, and onsite to resolve 85% of all user technical issues.
  • Interacted directly directly with the following entities during problem analysis: customer, technical support, and account managers.

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3 Technical Support Jobs

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21. Logistics

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Here's how Logistics is used in Senior Operations Analyst jobs:
  • Manage all logistics and supply chain operations that facilitate sales delivery with minimal disruption to distribution, following all compliance standards.
  • Hosted and facilitated monthly working group meetings with international partners and coordinated logistics for secure facility access.
  • Identified excess inventory at hospitals based on historical usage and reported the findings to logistics department.
  • Conducted economic studies for capital projects and feasibility studies for logistics system including plant site selection.
  • Prepared complex warehouse and logistics financial budget planning and forecast models.
  • Provided global logistics solutions to reduce operating costs.
  • Budgeted and managed logistics and distribution costs.
  • Developed logistics solutions, seeking better rail routes, transit times and terminals for customers in a variety of segments.
  • Worked in juxtaposition with the Logistics Team to create, supervise, and maintain distribution center network optimization model.
  • Project Management for Operations (Manufacturing, R&D, Logistics, Purchasing, Materials Management) function.
  • Managed logistics, vendor analysis and selection, hardware and software installation for three operations centers.
  • Handled the logistics of containers for North America.
  • Provide oversight and guidance to junior logistics personnel.
  • Manage prototype, alpha, beta, and pre-release logistics and activity of an average of 7 projects per quarter.
  • Project lead on logistics for quarterly national & local account manager product knowledge training.
  • Develop and maintain budgets, timelines, logistics, and project plans.

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10 Logistics Jobs

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22. SME

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Here's how SME is used in Senior Operations Analyst jobs:
  • Provided support to developers and business as an application SME supporting product development, new investments and customer relationship management.
  • Assigned key responsibilities focused on asset vulnerability assessment to include risk and consequence management and threat mitigation.
  • Conducted analysis of event restoration process, avoidable downtime and network risk assessments.
  • Conducted strategic planning and feasibility assessments with Therapeutic key opinion leaders.
  • Provided SME support to engineers during the Development and Test phase of the Software Development Life Cycle Model (SDLC).
  • Developed and implemented processes and tools for different types of contracts, risk assessment, dispute and issue resolution, etc.
  • Engaged as subject matter expert (SME) of back-end systems and process as well as all ANSI X12 transactions.
  • Conducted the following activities and accomplished the following tasks without a knowledgeable government counterpart (JMA C4I SME).
  • Respond to RFP, RFQ or RFI with pricing and operations assessments of current cost models to provide services.
  • Prepare and distribute reports to Physicians within the Orange County Service area on Health Risk Assessments.
  • Conducted internal control assessments and insure all processes are being performed according with Bank Policy.
  • Perform quality assessment surveys on co-workers to assure high quality of service.
  • Subject Matter Expert (SME) on the Reset Database.
  • Project work includes inventory assessment, inactive status codes.
  • Served as the SME in law enforcement matters.
  • Provided data center assessment and streamlined business workflow towards a more efficient and effective output.
  • Provided risk analysis/assessment of contingency plans, critical warfighting and peacekeeping C4ISR systems.
  • Align multiple sub-objectives within the End State with Network Integration Event (NIE) and Army Warfighting Assessments (AWA).
  • Enhanced the Group Captive premium audit reconciliation tool to include policy issued rates and precalculate audit surcharges and assessments.
  • Assisted CDD Advisors with Annual AML Country Risk Assessments.

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3 SME Jobs

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23. Corporate Actions

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average Demand
Here's how Corporate Actions is used in Senior Operations Analyst jobs:
  • Oversee processing of all mandatory and voluntary corporate actions for securities held in client portfolio including non-standard restructures and credit events.
  • Track and monitor all upcoming Mandatory and Voluntary corporate actions events.
  • Standardized Corporate Actions Monitor process providing consistent and detailed activity history.
  • Research and instruct all voluntary and mandatory-with-choice corporate actions.
  • Provided monthly statistical information on number and types of Corporate Actions processed, their complexity, and other issues of note.
  • Analyzed, researched and resolved complex accounting issues including corporate actions and all other transactions that impacted client's portfolio returns.
  • Reconciled and posted corporate actions for private clients with over $5M in assets held in custody.
  • Evaluate and process corporate actions as well as principal adjustments for TIPS and other fixed income.
  • Lead analyst (Subject Matter Expert) responsible for testing of Corporate Actions Cost Basis reporting.
  • Ensured all aspects of trade settlement, clearance, and income processing of corporate actions were completed
  • Completed transition of Corporate Actions Operations from New York to Houston.
  • Validate corporate actions announcements, inclusive of key dates and rates.
  • Manage processing of corporate actions and proxy voting.
  • Advised and confirmed all corporate actions with clients.
  • Processed all global corporate actions and income.
  • Announce Mandatory Corporate Actions to Wall Street.
  • Utilized Bloomberg terminal with day-to-day corporate actions processing such as dividends, warrants, rights, subscription and stock splits.
  • Processed an average of 60 distinct corporate actions (exchanges, spinoff, stock splits, etc.)
  • Used Bloomberg to research Corporate Actions, investigate Bond accruals and resolve Coupon differences.
  • Recognized as "go to" team member for more complex inquiries and corporate actions with large amount of holders.

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24. Unix

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average Demand
Here's how Unix is used in Senior Operations Analyst jobs:
  • Managed Manila Philippines Operations Personnel in the furthering development of key processes on Dynamics CRM, UNIX and Windows server operations.
  • Assist application teams and users in the UNIX environment with issues regarding user maintenance, monitoring file systems and problems.
  • Monitor Unix, AS/400 and NT systems for issues, trouble shoot and escalate as necessary.
  • Mentor the conversion of daily batch jobs running on HP Tandem systems to UNIX AIX servers.
  • Provide end user support accessing Windows and UNIX based systems using VM Ware and Active Directory.
  • Involved with UNIX support of Sun, HPUX servers and EMC data migration project.
  • Support Microsoft Windows, UNIX AIX and HP-UX servers in an Enterprise data center.
  • Create UNIX scripts to automate, maintain and monitor online site operations.
  • Administered nightly backup of Windows and UNIX system data using Legato.
  • Monitored and administered over 3000 Intel-based servers and 800+ Unix-based servers.
  • Manage daily backups of Windows Unix and AS400 Domino servers.
  • Experience in Unix, Linux and AIX systems applications.
  • Used UNIX based SUN systems in everyday analysis.
  • Monitored and Supported UNIX HP9000.
  • Write SQL queries and Unix commands to QC final files.
  • Provided application, hardware and system support in large global multi-platform 500+ server environment consisting of UNIX and Windows.
  • Monitor UNIX, Windows, and Tandem platforms thru CA products such as Enterprise Management and Uni-center.
  • Supported UC4 / Automic on multiple platforms: Linux, UNIX, HP Nonstop / Tandem, and AIX.
  • Batch processing and production control uses Tivoli work load scheduler, CA7, SAP, Control-M. Updating JCL and UNIX scripts.
  • Performed multi-tasking via corporate LAN within a Windows, UNIX, and Mac OS environment.

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25. UAT

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average Demand
Here's how UAT is used in Senior Operations Analyst jobs:
  • Evaluated critical system defects by determining and communicating priorities based on impacts to business and worked toward solutions to resolving them.
  • Collaborated with General Managers and Regional Directors to quantify and evaluate potential growth opportunities.
  • Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
  • Researched business methods to identify, analyze and evaluate strengths and opportunities.
  • Assisted in evaluating strategic alternatives and new business opportunities.
  • Provide report summaries focused on assessing trends of new items along with evaluation of the core immediate and future consumption beverages.
  • Interacted with program development in UAT and SQL testing programs error for exceptions reports and database scorecards.
  • Managed and coordinated all duties and tasks in the valuation and disposition of Real Estate Owned properties.
  • Defined improvements for domestic product inspection and factory evaluation processes and trained third parties to conduct them.
  • Serve as Subject Matter Expert on various IT projects, assisting with documenting requirements and UAT testing.
  • Evaluated and prioritized a wide variety of tasks from internal and external contacts to meet deadlines.
  • Managed a staff of three managers and nine analysts in UAT of all operational functions.
  • Evaluated backlog to correctly classify BOP class codes to enter into the NetRate system.
  • Negotiated price and fees, while ensuring the continuation and enhancement of services.
  • Reduced trade processing exceptions by performing UAT for new OTC trade file templates.
  • Defined application problems by consulting with clients to evaluate procedures and processes.
  • Review portfolio valuations and performance reporting to verify data integrity.
  • Developed solutions by preparing and evaluating alternative workflow options.
  • Evaluated reports for trends, spikes and abnormalities, and strategize with Managers to identify and resolve any issues.
  • Maintained daily Situational Report of all units, soldiers, aircraft at North Fort Hood.

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1 UAT Jobs

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26. Cost Savings

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average Demand
Here's how Cost Savings is used in Senior Operations Analyst jobs:
  • Coordinated cost savings initiatives, long range capital plan, organizational design and technical support for all Bakery Division facilities.
  • Provide financial support and analysis to Technology and Operations areas for strategic business decisions and cost savings initiatives.
  • Created and implemented Global Spend Data Reporting Process to improve vendor management and identify cost savings opportunities.
  • Identified cost savings potential through analysis and report monitoring.
  • Led, completed and implemented the Finished Single Vision Utilization Green Belt Project resulting in a cost savings of $302K.
  • Analyzed operations and recommended program changes resulting in $2M annual cost savings with no negative impact to customer satisfaction.
  • Negotiated the best cost savings for preservation and maintenance expenses utilizing internal policies and procedures and VA policies and procedures.
  • Analyze the P&L statements to drive cost savings and reconcile revenue by reviewing billing and invoices.
  • Analyze and identify the most pressing customer issues that provide the greatest revenue generation and cost savings.
  • Presented findings to VP of Retrieval Operations, projecting $10-15M of cost savings per year.
  • Tracked performance against budget, and made recommendations for cost savings and revenue generation.
  • Identified significant cost savings opportunities up to and exceeding $40 million per year.
  • Produced cost savings of 36% over six months 2011.
  • Implemented companywide National Account process; coordinated multiple bid requests and fulfilled national contracts resulting in significant cost savings.
  • Completed accurate volume-driven staffing models for all processing-centric departments in Operations resulting in staffing and cost savings.
  • Provided analytical support for large-scale cost savings initiatives.
  • Designed cost reduction tracking and reporting tool for quarterly reporting of ROI, achieving cost savings of $150M / year.
  • Analyze expense reports, Resource Utilization Model to evaluate daily production and quality of emplyees performance and cost savings.
  • Project managed 2 major RFPs for the North American Store Maintenance team leading to 8-10% cost savings.
  • Streamlined workflow achieved cost savings of $50,000 per year.

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27. SLA

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average Demand
Here's how SLA is used in Senior Operations Analyst jobs:
  • Consulted with a legislative implementation team to identify compliance requirements for state and federal mandates.
  • Led all legislative state reporting requirements for physician spend reporting.
  • Consulted with legislative advocates to identify impacts to operations.
  • Recognized for high productivity level and willingness to provide additional support to maintain SLA(s) and met processing deadlines.
  • Translated CCW routes into UML diagrams to ensure SCRA managers received accurate and verifiable information to make process improvement decisions.
  • Ensured all attempts to identify, quantify, and resolve incidents within the established service level agreement (SLA).
  • Reviewed test requirements and translated them into technical specifications of equipment, software, facilities, data and personnel.
  • Negotiated Service Level Agreements (SLA) with business customers and implemented monitors which gave quarterly metrics.
  • Conducted simultaneous language translation between the U.S. and host country personnel at native language speaker level.
  • Slashed manual production by 75% with a Super Query that integrated data from multiple platforms.
  • Developed and updated the remediation procedures and reduced the process duration (SLA).
  • Translate large data sets into meaningful reports using SQL and SAS.
  • Created, reviewed and updated translation tables.
  • Negotiated & managed vendor contracts, RFP, SLA, and SOW.
  • Translate Warfighter operational user requirements and Department of the Army requirements into Cyberspace Operations capabilities to provide a coherent integrated approach.
  • Adhere to defined ITIL practices and procedures in order to meet SLA s Microsoft Office Suite proficient.
  • Improved workflow to guarantee SLA goals were met as well as streamlined process documentation.
  • Delegated service tickets to Employment Staff and ensured SLAs were met.
  • Escalated issue according to SLAs.
  • Verified all system applications are available according to the SLA scheduled hours Performed Batch Processing utilizing Solaris 6.

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28. Troubleshoot

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Here's how Troubleshoot is used in Senior Operations Analyst jobs:
  • Participate in design and troubleshooting of electronic document archive system and phone system upgrades.
  • Maintained install configuration documentation, training documentation, and troubleshooting software failures.
  • Led debugging and troubleshooting of escalated batch processing failures.
  • Led problem resolution and troubleshooting efforts.
  • Helped clients correctly implement and test our tracking code on their ads/content and troubleshooting implementation issues as they arise.
  • Provided additional technical support to troubleshoot calls from India, Brazil and China and performs maintenance on all systems.
  • Coordinated, troubleshoot code release activities with application development teams with a priority of zero impact to customers.
  • Assisted customers in enrolling in the Bill-On-Behalf-Of program and first tier troubleshooting of enrollment and system issues.
  • Perform PC and laptop upgrades as needed and troubleshoot PC problems related to hardware.
  • Used internal systems to assist in tracking, information gathering, and troubleshooting.
  • Analyze and Install, configure, troubleshoot and administer Windows servers.
  • Support Brand stakeholders by troubleshooting and reverse engineering SAP module issues.
  • Work daily with XML files and data to troubleshoot issues.
  • Work with Developers on troubleshooting applications and server builds.
  • Assisted developers in with troubleshooting mdb.databases, Server2003 services and applications.
  • Utilized Dameware for remote system troubleshooting and resolving user issues.
  • Performed tasks in operations, which included batch processing, backups, print pool, network monitoring and troubleshooting abends.
  • Involved in ongoing planning and troubleshooting of IMS Clear Decisions on Citrix, with end-user support.
  • Work with Network with Network Engineering to resolve all network issues from troubleshooting to resolution.
  • Assess and perform systems utilization and trend reports to assist in troubleshooting and performance tuning.

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29. Powerpoint

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average Demand
Here's how Powerpoint is used in Senior Operations Analyst jobs:
  • Monitored Department of Justice modifications and created PowerPoint presentations to assist with an OCC audit.
  • Pivot table chart data utilized in PowerPoint for executive presentations.
  • Use of Microsoft PowerPoint to create presentations to train department team members new to SAS EG software.
  • Create PowerPoint decks on all projects and present to management for approval to close project.
  • Set up daily WebEx conference calls, video conferencing meetings and prepared PowerPoint materials.
  • Drafted training plan in a PowerPoint slide presentation for senior leaders.
  • Assisted in the preparation of PowerPoint presentations for senior managers.
  • Converted excel data to PDF and PowerPoint presentations for stakeholders.
  • Developed full PowerPoint decks for monthly reviews.
  • Conduct WebEx meetings and create PowerPoint presentation to train vendors on Allergan's adverse event reporting policy and reconciliation process.
  • Process Design/Improvement Proficient in Excel, PowerPoint, reporting and many other computer programs.
  • Developed dashboard reporting for weekly metrics and full PowerPoint decks for monthly in-depth reviews.
  • Created powerpoints, FAQ's, and training documentation.
  • Skilled with MS Office (Excel, Words, Outlooks, Powerpoint).

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3 Powerpoint Jobs

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30. Sigma

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low Demand
Here's how Sigma is used in Senior Operations Analyst jobs:
  • Power Point presentations were created for executive management based on Six Sigma recommendations and SAS analysis of contributing sales factors.
  • Provided internal consulting for multiple revenue cycle functions and implemented business process improvements by utilizing Lean Six Sigma methodologies.
  • Initiate improvements to operational efficiently through understanding the business unit's procedures and leveraging Six Sigma Tools
  • Leveraged Six Sigma tools to create a more predictable and consistent associate/customer experience.
  • Assisted numerous Six-Sigma Green-Belt training and certification projects with direction and oversight.
  • Obtained annual savings of 1.8%, or $750K, by leading Six Sigma Project for drinkable yogurt product line.
  • Utilized Project Management and Six Sigma methodologies to define, measure, and analyze business processes as well as control initiatives.
  • Used business process automation for Six Sigma DMAIC intake process to determine which project/process will go through SLDC verses Six Sigma.
  • Leverage Lean & Six Sigma tools to re-engineer processes for a $1.2B direct mail marketing organization.
  • Served as Project Lead for Six Sigma Certified Improvement Project, saving approximately $572,000 annually.
  • Steered projects and alternatives to improve operational efficiency through Lean Six Sigma Methodology (DMAIC).
  • Lean Six Sigma Events capturing additional operating saving by streamlining process flows and improving employee morale.
  • Proposed and implemented Six Sigma Greenbelt project with a labor savings of $1.2 million annually.
  • Selected to lead implementation of Six Sigma into the business culture via the Quality Council.
  • Tracked and reported daily performance metrics for Service Level Agreement and Six Sigma reporting.
  • Championed the Lean Six Sigma project to consolidate field offices and centralize reporting.
  • Obtained Six Sigma Yellow Belt classification.
  • supported Lean Six Sigma initiatives to improve business operations processes.
  • Completed Six Sigma Green Belt with an Agent Onboarding re-engineering project allowing for automated background checks.

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31. QA

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low Demand
Here's how QA is used in Senior Operations Analyst jobs:
  • Managed timely (business/technology) requirements gathering, project documentation, approvals from governance, QA testing and post-production validation.
  • Supervised and reconciled physical inventories and coordinated recalls and QA issues.
  • Provided leadership and supervision for the on-shore and off-shore QA Teams and Equip QA Team members with test scenarios or documentation.
  • Interfaced closely between Software, QA, Integration, and Operations corporate cross-functional project teams and the Customer Operations department.
  • Managed the weekly IPL of various LPAR's across the Production, UAT, QA, and Development Mainframe Environments.
  • Experienced in defining test strategy and conduct strategy review meetings for Manual QA, Performance and automated testing.
  • Assisted in creating, implementing and Improving QA tactics (loan servicing and risk management procedures).
  • Provided daily production support to Manufacturing Labs, Production Planning Team, Lens Sourcing and QA.
  • Provided quality customer service, QA testing and efficient operations support to the client.
  • Test and implement new QA processes, reporting, databases, and applications.
  • Provided CM statuses to Senior management, Development, QA and Project teams.
  • Deployed e-commerce to DEV, SIT, QA and Production baselines via IIS.
  • Assisted with QA testing for new SAP servers and processes.
  • Developed standard QA check list documentation.
  • Worked with QA auditors and the IT NDW team to validate the integrity of query data, and implemented corrective action.
  • Developed $13M IT budget for Board of Directors with input from Development, QA, and Operations.
  • Served a Windows side expert for QA of open system OS change controls.
  • Perform QA testing on new ETL mapping in Teradata and Oracle databases.
  • Maintain high Laboratory QA/QC standards to validate all analytical testing conducted.
  • Reviewed test Plans and directed the team onsite and offshore as needed to meet Project Deliverables from QA perspective.

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32. Due Diligence

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low Demand
Here's how Due Diligence is used in Senior Operations Analyst jobs:
  • Developed excel spreadsheet for EDD (Enhanced Due Diligence) and CDD (Customer Due Diligence) reports for Bank Operations.
  • Performed Enhance due diligence and maintenance of Foreign Bank accounts and high-risk clients to ensure compliance with KYC and AML regulations.
  • Provided due diligence for NIPA merger, as well as, assisted in the integration of plan forecast and alignment.
  • Performed due diligence on new client applications and determined compliance needed under Anti-Money Laundering and Bank Secrecy Act requirements.
  • Provided investigative research support to advisory teams as a due diligence measure on highest risk customers.
  • Managed over $13 million in accounts payable related to due diligence and collateral analysis.
  • Performed Enhanced Due Diligence reporting on Bank High Risk Customers for Bank AML/BSA officer.
  • Performed due diligence on internal loans to ensure compliance within WAMU and government regulations.
  • Performed all due diligence on possible opportunities to ascertain fit / interest.
  • Developed Operational Due Diligence program to augment investment research of hedge funds.
  • Provided corporate due diligence and integration support for the ARCO/BP merger.
  • Analyzed onboarding documents and conducted enhanced due diligence on customer accounts and transactions to ensure compliance with regulatory requirements and/or policies.
  • Performed comprehensive due diligence reviews and reporting to enable decision making regarding potential company acquisitions.
  • Supported the Due Diligence group that assist the LOBs compliance with government bodies, laws and regulations.
  • Worked with CFO to perform on-going operational due diligence of Benchmark Plus internally.

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33. Monthly Reports

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low Demand
Here's how Monthly Reports is used in Senior Operations Analyst jobs:
  • Provided corporate management with monthly reports and analysis of both property and industry operating results.
  • Provide weekly/monthly reports used to indicate results from marketing campaigns.
  • Provided weekly/monthly reports for equipment and financial forecasting.
  • Prepared various monthly reports for management review.
  • Produced 54 bi-weekly global CI newsletters, 21 global CI seminars, 30 monthly reports, 9 quarterly business reviews
  • Created and submitted weekly and monthly reports pertaining to usage and financial spends to upper Management and Finance.
  • Maintained weekly and monthly reports on direct and indirect labor hours, utilization rates and headcount by department.
  • Monitored real-time, daily and monthly reports for adherence to scheduling, shrinkage and service level parameters.
  • Distribute daily, weekly, and monthly reports including yearly trends data using Excel and Access 2003..
  • Provided Loss Mitigation Coach Specialist assistance to negotiators with daily, weekly and monthly reports.
  • Write weekly reports and monthly reports on Remedy Ticket Auditing and Task Records.
  • Updated work instructions related to daily, quarterly, and monthly reports.
  • Use SAS a dealer audit email application and various monthly reports processes.
  • Developed daily and monthly reports for Quality Control and Quality Assurance.
  • Produce monthly reports correctly and on a timely basis.
  • Processed master installer rebates and prepared the monthly reports.
  • Created and maintained weekly & monthly reports.
  • Reconcile weekly and monthly reports.
  • Compiled and delivered monthly reports to meet tight deadlines.
  • Reviewed monthly reports Provided training for other associates Systems Proficiency: RMS, IS, BOSS, Excel, Word, Visio

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34. Ensure Accuracy

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low Demand
Here's how Ensure Accuracy is used in Senior Operations Analyst jobs:
  • Prepared monthly financial statement with narratives on monthly performance to ensure accuracy and conformance to GAAP reporting standards.
  • Performed detailed analysis and reconciled all general ledger payroll accounts to ensure accuracy of all transactions.
  • Calculate average daily balances and processed finance charge adjustments when applicable to ensure accuracy.
  • Completed quality analysis on Adjustable Rate and Military Mortgages to ensure accuracy.
  • Facilitate Change Management and documentation management to ensure accuracy for audit purposes.
  • Conducted quality assurance checks for web, CD and print products to ensure accuracy and consistency of information across all platforms.
  • Managed accounting for revenue and deferred revenue for Worldwide Client Services and partnered with finance group to ensure accuracy and reliability.
  • Developed SQL queries to perform project and issue analysis, impact assessment, validate and ensure accuracy of DB2 table updates.
  • Escalated on-exchange billing discrepancies to Maryland Health Benefit Exchange contacts to ensure accuracy of enrollments and Advanced Premium Tax Credits.
  • Help to identify and maintain internal financial reporting controls to ensure accuracy of the Asset Based Lending Group Balance Sheet.
  • Performed a quality audit for my team to ensure accuracy and error free work.
  • Prepare monthly reports and balance monthly bank statements to ledger totals to ensure accuracy.
  • Conducted cash-flow matching of vanilla and structured swaps to minimize risk and ensure accuracy.
  • Initiate, maintain and reconcile client portfolios to ensure accuracy of trading transactions.
  • Collaborated with multiple internal teams to ensure accuracy in account setups for clients.
  • Process monthly invoices from various vendors to ensure accuracy of payment.
  • Monitored expense management tracked departmental operating expenses to ensure accuracy, variance to plan, and opportunities for cost reduction.
  • Work closely with Traders and Sales to ensure accuracy of new trades and novations.

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35. FX

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low Demand
Here's how FX is used in Senior Operations Analyst jobs:
  • Responded to internal associates and external customers related to foreign exchange transactions and FX investigations.
  • Process daily FX to fund all Prime Brokerage, Retail and internal accounts with the necessary currencies for daily dividend payments.
  • Influenced Fleet receiving more business due to the great customer service and settlement of current FX business with clients.
  • Worked closely with Treasury, trade support and front office on the execution of FX's for Latin activity.
  • Partnered with fellow departments (Investigations, Derivatives, and FX Options) by providing research to solve discrepancies.
  • Provided foreign exchange rates monthly and calculated averages monthly and quarterly FX rates to member affiliates including NAIC.
  • Created step-by-step procedures, facilitating in maintenance and migration of 23 FX accounts to UK back office.
  • Reported any trading discrepancies to trading dealers and counter-parties in resolving minimal risk of potential FX fails.
  • Repatriated non-USD funds back to base currency and performed FX trades for foreign currency settlements.
  • Back office Analyst with Foreign Exchange, Treasury and FX options within Global Market Operations.
  • Run scheduled reports including outstanding FX portfolio and revenue reports results to management.
  • Prepare customer mark-to-market requests for outstanding FX trades and deliver to customer.
  • Approve and verify daily FX and third party wires requests.
  • Reconciled post-value FX fail claims with relevant parties.
  • Processed wire transactions through GFX.
  • Implemented systems of WTQ/WTX, GBS, and CashPro FX.
  • Instructed agent banks on stock borrows/returns, trades, fx payments via swift.
  • Liaised with back-office to resolve pre-value and post-value FX deals.
  • Confirmed daily FX transactions with clients Resolved client account requests and settlement issues Trained and mentored summer interns and graduate analysts
  • Monitored new business processes thru QC software and customized solutions to accommodate budget for FX and build-in scalability.

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36. User Acceptance

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low Demand
Here's how User Acceptance is used in Senior Operations Analyst jobs:
  • Participated in significant technical projects that impacted the division, including user acceptance testing for daily security level performance.
  • Define user requirements, perform user acceptance testing and troubleshoot systems-related operational issues.
  • Partner with the project team to develop requirements for system enhancements and assist with user acceptance testing.
  • Performed UAT (User Acceptance testing) on various Oracle modules for successful Oracle upgrade to R12.
  • Test Long Term fix in User Acceptance Environment to ensure ticket is ready for Production Environment.
  • Performed UAT (User Acceptance Testing) on new template designs, and new loan products.
  • Perform User Acceptance Testing and analyze all RNM documents in support of the Xerox DocuShare initiative.
  • Assist in user acceptance testing and analysis of new systems, new applications and enhancements.
  • Lead User Acceptance Testing (UAT) during the System Delivery phase of the implementation.
  • Performed the user acceptance testing for a large, complex data warehouse migration utilizing SAS.
  • Performed Regression Testing and created test case scenarios for User Acceptance Testing (UAT).
  • Completed user acceptance testing for all new projects as directed by the Information Systems department.
  • Tested new applications from User Acceptance Testing, Regression and post production implementation.
  • Organized User Acceptance Testing (UAT) and validate organizational quality assurance standards.
  • Participate in User Acceptance Testing for Loan IQ sub ledger system.
  • Supported business partners during User Acceptance Testing.
  • Verified client contact information Raise enhancement items and perform user acceptance testing before rolling out to production.
  • Supported project requirements documentation, design, user acceptance testing (UAT), implementation, and other analytical tasks.
  • Coordinated with project management team in building cds trade straight through process and performed user acceptance testing (UAT).

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3 User Acceptance Jobs

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37. Bloomberg

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low Demand
Here's how Bloomberg is used in Senior Operations Analyst jobs:
  • Utilized both Bloomberg and Reuters to compute routine analysis reports, including various statistical trader evaluation reports.
  • Ensured data integrity by reviewing and analyzing prices for all active securities utilizing Bloomberg terminal.
  • Compared internal database to Bloomberg positions and made appropriate adjustments after researching differences.
  • Utilized Bloomberg terminal to gather financial data relating to bonds, equities, dividends, asset prices, and historical marks.
  • Administered and maintained Bloomberg Systems terminal to Corporate Group, handling system configuration, data retrieval, email and printing issues.
  • Reconcile daily positions in Trade Order Management systems (Bloomberg) against accounting system (Eagle Pace).
  • Market utilities include Bloomberg, Line One, OMGEO, ALERT and FailStation.
  • Performed foreign exchange calculation and posting for trade settlement utilizing Bloomberg FOREX.
  • Served as Bloomberg system administrator for over 100 traders and sales people.
  • Enter back-to-back trades through Bloomberg terminal to face London and Frankfurt desks.
  • Managed pricing curve for Credit Default Swaps using prices from Bloomberg.
  • Posted and tracked trades on Bloomberg and Internal Accounting platforms.
  • Performed dividend maintenance to ensure compliance and alignment with Bloomberg.
  • Allocate MBS trades to client accounts in Bloomberg and ORCA.
  • Market Data Analyst Trade Support Installed software for traders (Bloomberg, Cantor, CQG).

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38. Training Programs

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low Demand
Here's how Training Programs is used in Senior Operations Analyst jobs:
  • Developed human factors training programs for the Virginia Department of Emergency Management.
  • Perform Training programs for all new techs for skills sets needed to complete jobs in timely manner.
  • Responded to Congressional and IG inquiries and established training programs for 632 postal specialists.
  • Introduced training programs that enhanced employee performance and helped build a motivated workforce.
  • Managed operations, manpower, security, safety, maintenance and training programs.
  • Developed training programs and/or routines to improve athletic performance and client goals.
  • Manage direct interactions with our Account Executives Lead and conduct Training Programs for the entire operations team.
  • Created and led numerous industry-related training programs (e.g.

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39. SAS

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low Demand
Here's how SAS is used in Senior Operations Analyst jobs:
  • Developed, coordinated and successfully executed disaster recovery plan at Pacific First Bank's alternate site on three separate occasions.
  • Partnered with service provider IBM in implementation of disaster recovery solutions, including validation testing and documentation of discrepancies.
  • Produced regression analysis with Statistical Analysis System (SAS) software to predict customer satisfaction level.
  • Supported disaster recovery exercises as the data communications subject matter expert.
  • Created Production and Disaster Recovery procedures.
  • Lead System Administrator for Checkpoint Full Disk Encryption, SPSS (Modeler Gold on Cloud), and SAS.
  • Developed reports using SAS, PL/SQL and Microsoft Excel to track statistics for the 1.7 million customers in collections.
  • Documented all aspects of job details in a training manual for emergency / disaster recovery and backup plan.
  • Build complex Quality Assurance reports across multiple systems and businesses using SAS, VBA, and SQL.
  • Experience in optimizing reporting solutions using SSRS with SQL Server Databases and SSAS, Database Snapshots.
  • Handled SAS 70 requests from internal and external auditors for the Operations Services department.
  • Designed new process for client gift card liability validation, including SAS 70 compliance.
  • Review and audit users on quarterly basis to comply with SAS 70.
  • Prepared responses to SAS 70 audit inquiries by external auditors.
  • Create and roll-out Disaster Recovery procedures for use across locations.
  • Created custom reports for management utilizing COBOL and SAS.
  • Assisted with the company's Disaster Recovery Plan.
  • Planned disaster recovery exercise by configuring linux system configurations, network IP/ports, and database.
  • Developed Disaster Recovery plan and procedures Automated ticket and email creation for alarm escalation process
  • Attended post mortem meetings with directors in regards to avoiding future urgent instances Assisted various business groups with disaster recovery processes.

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3 SAS Jobs

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40. DOD

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low Demand
Here's how DOD is used in Senior Operations Analyst jobs:
  • Provided technical and operational guidance; direction to DOD customers to troubleshoot connectivity problems to minimize conference interruptions.
  • Maintained eligibility requirements for DOD government security clearance / classified info access.
  • Functioned as liaison with DOS, DOD and civilian contractor components to uphold compliance with directives and negotiated contract modifications.
  • Participated in development and validation of SO concepts and capabilities with DOD, Joint Forces, Services and Combatant Commands.
  • Provide environmental compliance audit and reporting services, remediation and pollution prevention (P2) consultation services for DoD clients.
  • Ensured compliance of United States Postal Service and DoD directives, regulations, public statues and laws, and agreements.
  • Provide Cyberspace Operations related SME to other Army, Joint, and DOD agencies or activities as required.
  • Performed duties as analyst for several DoD acquisition programs, meeting all deadlines with superior quality.
  • Supervised personnel working in NSA/CSS Threat Operation Center monitoring and defending DOD networks.
  • Key operational test planner of a DoD computer system and software acquisition program.
  • Briefed US DOD and agency officials on program's capabilities and potential.
  • Secured funding for additional operational sites and systems as desired by DOD.
  • Provided written evaluations and assessments to the DoD.
  • Represented and presented for DoD at FEMA Regional Interagency Steering Committee (RISC) meetings, exercises and seminars.
  • Set up new or update existing client agreements based on client request, SEC and Dodd Frank regulations.
  • Project Management experience collaborating with NY teams to implement Dodd Frank rules.

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10 DOD Jobs

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41. External Customers

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low Demand
Here's how External Customers is used in Senior Operations Analyst jobs:
  • Provided customer service to internal and external customers re: verification of authorized *signers.
  • Prepare software utilization instructions for first level support and external customers.
  • Provided technical and application support for internal and external customers.
  • Provided consultation and advice to internal and external customers.
  • Provided personalized technical support to internal and external customers.
  • Provide reinstatement figures for internal and external customers.
  • Interacted with external customers to complete transactions.
  • Authored Service Level Agreement for internal/external customers.
  • Assisted commercial and marketing group with contract proposals to external customers to make sure interests were conveyed properly.
  • Worked with internal and external customers to complete research and provide resolution on all investor requests.
  • Design AD HOC and scheduled reports for internal and external customers.

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42. Client Relationships

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low Demand
Here's how Client Relationships is used in Senior Operations Analyst jobs:
  • Managed over twenty institutional client relationships, focusing in the Latin American market.
  • Enhanced and maintained client relationships, answered inquiries and information requirements for compliance.
  • Analyzed procedures and legal documentation required to introduce new client relationships.
  • Provide oversight, leadership, and escalation across all products, functions and client relationships.
  • Risk Management and Client relationships.
  • Handled client calls and reconciliation issues to help broaden and grow client relationships with our Broker/Dealer/Banks/Insurance Companies and Advisors.

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43. New Processes

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low Demand
Here's how New Processes is used in Senior Operations Analyst jobs:
  • Specialized in process improvement and teamed cross-functionally to implement new processes for cost forecasting and awarding of business across supply base.
  • Assisted in implementation of new processes in providing guidance on design, development, procedures, job aids and training.
  • Create, refine, document, implement and train others for new processes and procedures relative to the department.
  • Set the standards for AML process, & worked with Compliance Manager & Finance on any new processes.
  • Generate and document new processes for first and second level support groups and provide training on processes.
  • Administered training sessions and drafted training materials related to new processes, new applications and system updates.
  • Ascertained project scope, objectives, and requirements as well as designed new processes and/or applications.
  • Coordinate the implementation of training of new processes and procedures to achieve a smooth transition.
  • Designed and trained the managers and planning teams on all new processes and tools.
  • Trained IFI staff from middle office to back office in new processes.
  • Develop, document, train and maintain all new processes.
  • Served as consultant in the implementation of new processes.
  • Communicate, develop and train new processes to team.
  • Work directly with Mergent Development on the roll out of new processes to the environment.

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1 New Processes Jobs

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44. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Senior Operations Analyst jobs:
  • Provided first-level application support for all batch and online application issues by providing problem resolution or directing incident to proper support group
  • Manage relationships with members and suppliers to ensure satisfaction through timely communication, reporting and problem resolution.
  • Created productive working environment providing real-time problem resolution and support of objectives to maximize productivity.
  • Assisted with problem resolution including transaction processing, electronic advice reporting and financial settlement.
  • Provided Workforce Management solutions and problem resolution support in a fast paced work environment.
  • Researched, verified and supplied analysis of all incoming incident and problem resolution data.
  • Received Awards when exceeded expectations for my flexibility and/or effort during problem resolution.
  • Support and backup of operations specialist including training and problem resolution.
  • Conducted internet research in support of information gathering and problem resolution.
  • Utilized technical manuals for direction during problem resolution.
  • Instruct end-users with new technology, problem resolution, and applications on-site or by remote access of telephone and email.
  • Coached and mentored new associates by assisting with problem resolutions, training and guidance on existing processes and procedures.
  • Assist programmers and user when need in problem resolution, run or restore production/ user programs.
  • Monitored testing progress of new systems, defect reporting, problem resolution and prioritization.
  • Handled customer calls varying from inquiries to problem resolution from over 2,000 online users.
  • Identified development and usage issues to manage problem resolution and ensure smooth deployment.
  • Spearheaded root cause analysis & problem resolutions for support operations team.
  • Act as First Contact in office for problem resolution.
  • Cultivated strategic business relationships, prioritized project workflow, and provided immediate problem resolution in support of daily operations.
  • Analyze incident trends and data to support cost/benefit and risk analysis, , identify root cause and coordinate problem resolution.

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45. Monthly Basis

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low Demand
Here's how Monthly Basis is used in Senior Operations Analyst jobs:
  • Provided Key Performance Indicator summary analysis for Senior Leadership on a monthly basis.
  • Audited and provided accurate statistical information to management on monthly basis.
  • Invoiced out receivables for external client give-up brokerage fees on a monthly basis for up to $1M per month.
  • Processed insurance carrier bills for payment on a monthly basis ensuring all payments are made on a timely basis.
  • Delivered PowerPoint presentations to detail results of each analysis on a monthly basis for these recurring projects.
  • Created Power Point presentations for upper management on a monthly basis to show trends in collection productivity.
  • Participated in meetings with other channels of the company on a weekly/monthly basis to streamline strategies.
  • Created and maintained multiple business metrics and reports on a daily, weekly, and monthly basis
  • Reconciled and paid invoices from various market data vendors globally on a monthly basis.
  • Maintained fixed asset system and reconciled to general ledger on a monthly basis.
  • Provided monthly remittance reports to investors on a monthly basis on Schedule/Schedule loans.
  • Set up meeting information on a monthly basis for training in new products.
  • Participate in the reconciliation of all department accounts on a monthly basis.
  • Maintained top production on a monthly basis and received time incentives.
  • Provided budget reporting to IT management on a monthly basis.
  • Key Contributions: Reported call handling, performance metrics, and agent attendance for 200+ phone bankers on a monthly basis.
  • Manage the filing of Blue Sky registration requirements on monthly basis for all new and additional domestic investments.
  • Work with Lab Software vendor Jenmar to create custom reporting to enhance reporting package sent out on weekly/monthly basis.

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46. AML

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low Demand
Here's how AML is used in Senior Operations Analyst jobs:
  • Provide corporate training to employees, management and executives on streamlined processes in order to achieve operational excellence on business processes.
  • Developed macros-based spreadsheets to streamline daily allocations; trained staff in their efficient use
  • Streamlined all monthly reporting by automating organization of raw data pulls.
  • Identified possible fraudulent activity and non-compliance with AML, Bank Secrecy Act, Patriot Act, and local laws and regulations.
  • Optimize practice operations and flow in order to give recommendation on Departmental improvements that will enhance revenue and streamline patient flow.
  • Streamlined reporting tools for the Administration team that decreased the number of data entry errors and reduced the overall processing time.
  • Streamlined and maintained internal processes to facilitate and store the data flow of over 9TB per month using SQL databases.
  • Work closely with an AML Operations Entitlements Team and request/report any new entitlements or issues for the team as needed.
  • Blocked and held suspicious AML transactions for investigations and proper vetting which avoided potential fines.
  • Streamlined the audit process by working with IT to review and evaluate issues that arose.
  • Interact with Senior Management on the Compliance, Legal and Business sectors concerning AML issues.
  • Graduate of the CITI Quality Assurance Analyst Course/ Acted as an AML QA Analyst/Reviewer.
  • Analyzed alerts generated from AML vetting sources and escalate when necessary.
  • Streamlined vendor billing process resulting in a 100k savings per month.
  • Work with investors to streamline the demand/inquiry channels.
  • Implemented / created a macro template to efficiently and effectively manage transactional information for the consumer and business AML departments.
  • Create and build Ad Hoc tools based on Microsoft products in order to streamline business processes for department associates.
  • Designed new process to streamline communication amongst the bank's Middle Office, Front Office, and clients.
  • Utilize analytical skills to compile data in order to streamline processes and reduce unnecessary work flow.
  • Key Contribution: Facilitated increased volumes and positions by streamlining procedures for BME trading.

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47. External Clients

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low Demand
Here's how External Clients is used in Senior Operations Analyst jobs:
  • Supported both internal and external clients by delivering excellent customer service and ensuring a pleasant customer experience.
  • Facilitated transfers requested by internal and external clients.
  • Provided status updates and maintained constant communication with internal customers, external clients and various other departments within the firm.
  • Provided technical assistance to user community including external clients, customers and other infrastructure support groups within the firm.
  • Coordinated with external clients and trading partners of updates to ensure that sensitive data flowed with no issues.
  • Served as lead liaison between internal functional teams and external clients and consultants on critical problem resolution.
  • Managed monthly, quarterly and annual headcount plans to address needs of internal and external clients.
  • Interact with internal and external clients in response to inquiries.
  • Confirm trade details with internal and external clients.
  • Provided customer service to internal and external clients.
  • Collaborated with client, managers and product development specialists to formulate research centric solutions for internal and external clients.
  • Reviewed, analyzed and documented complex voluntary offers for publication to internal crewmembers and external clients.
  • Liaised with both internal and external clients in order to reconcile trades in a timely manner.

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48. HR

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low Demand
Here's how HR is used in Senior Operations Analyst jobs:
  • Optimized leads to increase sales generation by development of list modeling and segmentation strategies through database marketing.
  • Created and implemented a governance infrastructure through development of governance framework.
  • Forecast shrinkage replacement for pipeline processing.
  • Worked closely with Transfer agents to ensure appropriate turnaround of items presented to them for clearance through the Depository Trust Company.
  • Executed a $500,000 training budget over a three year period serving as financial resource officer for $2 million budget.
  • Managed and developed execution of new processes and procedures for seven lines of business handling customer complaints for three locations.
  • Contribute to ARSTAFF synchronization efforts supporting MC Transport and Enabler (T&E) modernization across the total force.
  • Analyzed trends, make recommendations to senior management in relation to call volume, shrinkage, attendance, and attrition.
  • Provided support and resolutions to branch offices with processing requests for account related issues through the Merrill Lynch Service Network.
  • Execute the building of forms, queries and reports through Access databases based on leadership's requests and specifications.
  • Revised reporting logic and requirements for metrics reporting and State of Services for three teams comprised of 30 employees.
  • Ensured break and lunch compliance with a work-from-home workforce located throughout Canada and the United States.
  • Identified issues throughout a loan portfolio based upon a small percentage of randomly sampled loans.
  • Advised the VP on program strategy and operational goals setting through quantitative and qualitative analysis.
  • Played key role in synchronizing vendor print specifications and templates to the master copy.
  • Validate data and provide backup reporting via SQL through Chase Information One tables.
  • Led streamlining of promotion and marketing activities for broadband and narrowband Internet access products offered through Out-of-Box-Experience.
  • Prepared, hosted and trained employees through the use of conference cal and webinars.
  • Forecasted Calls, AHT, Shrinkage, and Requirements.
  • Complete onboarding of new counterparties through a series of conference calls to outline operational processes.

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7 HR Jobs

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49. Executive Management

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low Demand
Here's how Executive Management is used in Senior Operations Analyst jobs:
  • Lead in the development of project justification, plans and schedules of any assigned initiatives executive management approves for implementation.
  • Extracted data from the General Ledger Data System and developed financial reports that enabled executive management to make decisions.
  • Developed centralized data repository for Executive Management report metrics, providing timely online access and eliminating cumbersome e-mail distribution.
  • Analyzed information retrieved and assembled presentation quality reports for use by operations and executive management for presentations.
  • Provided documentation & presentations to executive management, legal & compliance for exposure ownership.
  • Coordinated and maintained Sales and Operations Planning process including presentation to executive management.
  • Presented to executive management new process to improve communication with Facility Partners.
  • Published quarterly dealer newsletter distributed to over 100 Dealers and executive management.
  • Assigned all action items to upper executive management and stakeholders.
  • Reported all forecasts and variance analyses to executive management.
  • Developed and presented business plans to executive management.
  • Reported trends and statistics to executive management.
  • Delivered exposure reporting to Executive Management.
  • Created, maintained & analyzed variances on Monthly Decks that provided Executive Management an insight into the State of Business.
  • Managed a portfolio consisting of files that included Office of the President, Media, and Executive Management escalations.
  • Conducted operational and financial audits as required by the audit sub-committee (Board) & executive management.
  • Develop financial reports and presentations for executive management detailing business trends and strategic opportunities for both growth and operational efficiencies.
  • Present monthly analytics to executive management
  • Worked closely with SVPs and other executive management to help analyze process and work flows of the impacted lines of business.
  • Prepare weekly services forecast and ad hoc analysis for the executive management team.

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50. OTC

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low Demand
Here's how OTC is used in Senior Operations Analyst jobs:
  • Managed securities origination and verify manually created OTC security masters.
  • Ensured all OTC derivative margin calls were issued on a timely basis and collateral was settled to manage firm risk.
  • Confirmed, processed and reconciled OTC derivatives daily (Interest Rate and Debt Linked Swaps).
  • Issue and respond to daily OTC derivative margin calls from clients.
  • Trained and oversaw 2 junior members of the OTC team.
  • Project manager for 20 to 25 institutional clients to onboard for Futures & Options and OTC clearing.
  • Confirmed Exotic Derivative trades with counterparties and setup OTC instruments in the system for pricing.
  • Created a macro sent to alert daily OTC trade volume/contract specifics to senior management.

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Senior Operations Analyst Jobs

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20 Most Common Skills For A Senior Operations Analyst

New Procedures

17.2%

Financial Statements

15.3%

Ensure Compliance

11.5%

Data Integrity

7.0%

Customer Service

5.9%

Process Improvement

5.5%

SQL

4.5%

Business Requirements

4.0%

Business Units

3.4%

Subject Matter

3.2%

Project Management

2.8%

Key Performance Indicators

2.7%

Sharepoint

2.4%

Equity

2.3%

Management System

2.2%

Business Partners

2.1%

Mainframe

2.1%

Special Projects

2.1%

Data Analysis

2.0%

Technical Support

1.8%
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Typical Skill-Sets Required For A Senior Operations Analyst

Rank Skill
1 New Procedures 12.7%
2 Financial Statements 11.3%
3 Ensure Compliance 8.5%
4 Data Integrity 5.2%
5 Customer Service 4.4%
6 Process Improvement 4.1%
7 SQL 3.4%
8 Business Requirements 3.0%
9 Business Units 2.5%
10 Subject Matter 2.4%
11 Project Management 2.1%
12 Key Performance Indicators 2.0%
13 Sharepoint 1.8%
14 Equity 1.7%
15 Management System 1.6%
16 Business Partners 1.6%
17 Mainframe 1.6%
18 Special Projects 1.5%
19 Data Analysis 1.5%
20 Technical Support 1.3%
21 Logistics 1.2%
22 SME 1.2%
23 Corporate Actions 1.2%
24 Unix 1.2%
25 UAT 1.1%
26 Cost Savings 1.1%
27 SLA 1.0%
28 Troubleshoot 1.0%
29 Powerpoint 1.0%
30 Sigma 1.0%
31 QA 0.9%
32 Due Diligence 0.9%
33 Monthly Reports 0.9%
34 Ensure Accuracy 0.8%
35 FX 0.8%
36 User Acceptance 0.8%
37 Bloomberg 0.8%
38 Training Programs 0.8%
39 SAS 0.8%
40 DOD 0.8%
41 External Customers 0.7%
42 Client Relationships 0.7%
43 New Processes 0.7%
44 Problem Resolution 0.7%
45 Monthly Basis 0.7%
46 AML 0.7%
47 External Clients 0.7%
48 HR 0.6%
49 Executive Management 0.6%
50 OTC 0.6%
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22,889 Senior Operations Analyst Jobs

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