What does a senior operations analyst do?
Senior Operations Analysts are employees who oversee the operations-related data of the organization. They are responsible for capturing operations data and downloading reports. Senior Operations Analysts may also be tasked to validate the data on the reports. They would then analyze these reports to see the current state of the business and spot trends in the data. They also analyze the different parameters in business operations and see whether these metrics are met. Senior Operations Analysts use operations reports to create sound recommendations related to the business. They help guide decision-makers in carving the best path for business operations.
Senior operations analyst responsibilities
Here are examples of responsibilities from real senior operations analyst resumes:
- Collaborate with cross-functional team, developing strategy and supporting consumer orders on line while managing UAT testing and go-live activities.
- Manage all RFP submissions and confirming there attach to the appropriate sales account by key market segments utilizing SQL query management.
- Manage securities origination and verify manually create OTC security masters.
- Manage cross-functional teams responsible for network infrastructure, enterprise applications, servers, capacity and business continuity planning.
- Manage timely (business/technology) requirements gathering, project documentation, approvals from governance, QA testing and post-production validation.
- Manage all logistics and supply chain operations that facilitate sales delivery with minimal disruption to distribution, following all compliance standards.
- Collaborate with vendors and technical support groups to troubleshoot problems and execute recovery procedures.
- Provide technical and operational guidance; direction to DOD customers to troubleshoot connectivity problems to minimize conference interruptions.
- Implement code enhancements of CRM for multiple clients.
- Design and develop UAT test case scenarios base on business requirements.
- Document all actions taken on each account in the CRM and inform clients on changes in accounts.
- Function as a business analyst and establish new Visio process flows and procedures with supporting documentation and training of staff.
- Engage as subject matter expert (SME) of back-end systems and process as well as all ANSI X12 transactions.
- Provide environmental compliance audit and reporting services, remediation and pollution prevention (P2) consultation services for DoD clients.
- Develop SQL queries to perform project and issue analysis, impact assessment, validate and ensure accuracy of DB2 table updates.
Senior operations analyst skills and personality traits
We calculated that 8% of Senior Operations Analysts are proficient in PowerPoint, Process Improvement, and SQL. They’re also known for soft skills such as Math skills, Writing skills, and Interpersonal skills.
We break down the percentage of Senior Operations Analysts that have these skills listed on their resume here:
- PowerPoint, 8%
Monitored Department of Justice modifications and created PowerPoint presentations to assist with an OCC audit.
- Process Improvement, 7%
Facilitated organizational-wide and departmental process improvement teams.
- SQL, 7%
Programmed technical specifications using SQL, Access & Impromptu for Fraud Investigation, Upper Management, Regional Service Centers & Finance.
- Project Management, 7%
Performed project management for special recurring projects related to retail financial centers on a monthly basis for senior management.
- Customer Service, 6%
Responded daily to 30-40 written and telephone inquiries concerning benefits and claims from customer service representatives and outside medical providers.
- Data Analysis, 6%
Conduct detailed data analysis and identify its clinical, functional, operational, and distribution impact.
"powerpoint," "process improvement," and "sql" are among the most common skills that senior operations analysts use at work. You can find even more senior operations analyst responsibilities below, including:
Math skills. The most essential soft skill for a senior operations analyst to carry out their responsibilities is math skills. This skill is important for the role because "the models and methods used by operations research analysts are rooted in statistics, calculus, linear algebra, and other mathematics disciplines." Additionally, a senior operations analyst resume shows how their duties depend on math skills: "conducted quantitative analyses of financial data to identify spend and assess possible savings alternatives. "
Interpersonal skills. Another skill that relates to the job responsibilities of senior operations analysts is interpersonal skills. This skill is critical to many everyday senior operations analyst duties, as "operations research analysts typically work on teams." This example from a resume shows how this skill is used: "position required excellent interpersonal skills to work directly with customers, top management, and sales teams. "
Problem-solving skills. senior operations analyst responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "operations research analysts need to be able to diagnose problems and study relevant information to solve them." This resume example shows what senior operations analysts do with problem-solving skills on a typical day: "prepared analyses of the effects of transaction on financial statements prepared account reconciliations, investigated, and resolved reconciling items. "
Analytical skills. Another crucial skill for a senior operations analyst to carry out their responsibilities is "analytical skills." A big part of what senior operations analysts relies on this skill, since "operations research analysts use a range of methods, including forecasting and data mining, to examine and interpret data." How this skill relates to senior operations analyst duties can be seen in an example from a senior operations analyst resume snippet: "designed database and spreadsheet vba code to increase efficiency of all department reporting. "
Communication skills. Another skill commonly found on senior operations analyst job descriptions is "communication skills." It can come up quite often in senior operations analyst duties, since "operations research analysts write memos, reports, and other documents and often present their data and conclusions to managers and other executives." Here's an example from a resume of how this skill fits into day-to-day senior operations analyst responsibilities: "acted as liaison with hr in implementation and communication of staff programs and initiatives. "
The three companies that hire the most senior operations analysts are:
- Bank of America155 senior operations analysts jobs
- Evolent Health71 senior operations analysts jobs
- General Motors49 senior operations analysts jobs
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Compare different senior operations analysts
Senior operations analyst vs. Analyst lead
The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials. Through the results, an analyst lead can provide advice, devise strategies for business optimization, spearhead the development of processes, identify strengths and weaknesses, and offer recommendations on areas in need of improvement. All of this is done while in adherence to the company's vision and mission.
These skill sets are where the common ground ends though. The responsibilities of a senior operations analyst are more likely to require skills like "sql," "portfolio," "crm," and "financial analysis." On the other hand, a job as an analyst lead requires skills like "analytics," "excellent interpersonal," "java," and "cloud security." As you can see, what employees do in each career varies considerably.
Analyst leads tend to make the most money working in the finance industry, where they earn an average salary of $110,488. In contrast, senior operations analysts make the biggest average salary, $82,078, in the finance industry.analyst leads tend to reach similar levels of education than senior operations analysts. In fact, analyst leads are 4.6% more likely to graduate with a Master's Degree and 0.6% more likely to have a Doctoral Degree.Senior operations analyst vs. Business intelligence analyst
The primary job of business intelligence (BI) analysts is to analyze data and identify areas of improvement for an organization. These professionals are responsible for identifying trends that may help managers, executives, and other departments make better decisions to improve company processes and modernization. Other duties include identifying areas of revenue loss and ways to maximize profit, analyzing competitors' use of BI, and implementing new methodologies and data analysis. This role is particularly analytical and needs a balance of communication, information technology, and problem-solving skills.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that senior operations analyst responsibilities requires skills like "powerpoint," "process improvement," "sql," and "project management." But a business intelligence analyst might use other skills in their typical duties, such as, "business intelligence," "analytics," "power bi," and "dashboards."
Business intelligence analysts may earn a lower salary than senior operations analysts, but business intelligence analysts earn the most pay in the start-up industry with an average salary of $88,964. On the other hand, senior operations analysts receive higher pay in the finance industry, where they earn an average salary of $82,078.Average education levels between the two professions vary. Business intelligence analysts tend to reach higher levels of education than senior operations analysts. In fact, they're 11.1% more likely to graduate with a Master's Degree and 0.6% more likely to earn a Doctoral Degree.Senior operations analyst vs. Analyst
Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes. They also research industry trends and data to make sound inferences and recommendations on what the company should do to improve their numbers. Analysts recommend business solutions and often help the organization roll out these solutions. They ensure that the proposed action plans are effective and produce the desired results.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a senior operations analyst is likely to be skilled in "powerpoint," "sql," "visualization," and "portfolio," while a typical analyst is skilled in "digital transformation," "data entry," "excellent interpersonal," and "work ethic."
Analysts earn the best pay in the technology industry, where they command an average salary of $79,330. Senior operations analysts earn the highest pay from the finance industry, with an average salary of $82,078.When it comes to education, analysts tend to earn similar degree levels compared to senior operations analysts. In fact, they're 0.7% less likely to earn a Master's Degree, and 0.7% less likely to graduate with a Doctoral Degree.Senior operations analyst vs. Process analyst
A process analyst is also known as an operations research analyst, who evaluates in detail the steps in producing products and making important decisions as well as providing recommendations on how to enhance them. They are IT specialists that analyze the business process and workflows to determine how they can be computerized and improved. Responsibilities include identifying problems and risks as well as engaging in problem resolution. Important skills to consider for applicants include being innovative thinkers and goal-oriented.
Even though a few skill sets overlap between senior operations analysts and process analysts, there are some differences that are important to note. For one, a senior operations analyst might have more use for skills like "powerpoint," "visualization," "portfolio," and "crm." Meanwhile, some responsibilities of process analysts require skills like "continuous improvement," "lean six sigma," "operational procedures," and "excellent interpersonal. "
The finance industry tends to pay the highest salaries for process analysts, with average annual pay of $93,338. Comparatively, the highest senior operations analyst annual salary comes from the finance industry.The average resume of process analysts showed that they earn similar levels of education compared to senior operations analysts. So much so that theyacirc;euro;trade;re 0.2% less likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.0%.Types of senior operations analyst
Updated January 8, 2025
