Senior Manager, Targeting
Senior operations manager job in King of Prussia, PA
The Senior Manager, Targeting will be responsible for leading the design, implementation, and ongoing management of sales force targeting and alignment processes for US sales forces. This role will ensure that customer segmentation, call planning, and territory alignments are executed with precision to optimize field effectiveness and support brand and corporate strategies.
The position requires strong analytical, operational, and cross-functional collaboration skills to ensure that targeting strategies are aligned with business objectives and are executed in a compliant and efficient manner. The Senior Manager will partner closely with Sales, Marketing, and other I&A teams to provide actionable insights and operational excellence in targeting and alignment.
Responsibilities:
Lead the targeting and alignment strategy for three US sales forces, ensuring optimal customer coverage and resource deployment.
Manage the execution of territory alignment processes, including design, updates, and communication to field leadership.
Partner with brand and field leadership to translate strategy into actionable customer segmentation and call planning.
Conduct geographic and customer-level analyses to identify market opportunities and optimize field force allocation.
Collaborate with cross-functional partners to develop, test, and enhance targeting methodologies, tools, and business rules.
Support periodic alignment refreshes and special projects (e.g., new product launches, resourcing shifts, field force expansion).
Build and maintain processes to ensure accurate, timely, and transparent communication of targeting changes to the field.
Develop reporting and dashboards to monitor territory performance and targeting effectiveness.
Ensure compliance with corporate, legal, and regulatory requirements in all targeting and alignment processes.
Qualifications:
7+ years of experience in pharmaceutical or biotech commercial operations, analytics, or sales force operations.
Hands-on expertise in sales force targeting, segmentation, and territory alignment.
Strong analytical and problem-solving skills with ability to manage large, complex data sets.
Experience with targeting/alignment software platforms and field deployment tools preferred.
Excellent communication and collaboration skills with ability to interact effectively with senior stakeholders and field leadership.
Demonstrated ability to manage multiple projects and deliver results under tight timelines.
Knowledge of US pharmaceutical commercial, legal, and compliance environment.
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
Our Benefits
CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.
Please take the time to review our benefits site to see what's available to you as a CSL employee.
About CSL Behring
CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.
We want CSL to reflect the world around us
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.
Do work that matters at CSL Behring!
Senior Manager, Ad Tech Operations
Senior operations manager job in Philadelphia, PA
Company: Judge Consulting Group
About the Role
We're looking for a Senior Manager, Ad Tech Operations to take the lead in shaping the technical backbone of Judge Consulting Group's paid social and digital ecosystem. In this role, you'll own the operational excellence behind tagging, trafficking, integrations, and governance-making sure everything runs smoothly, securely, and at scale. You'll also be the go-to expert bridging Judge and our agency partners, driving innovation and compliance across every channel.
What You'll Do
Run the show: Oversee day-to-day ad tech operations for social platforms and internal digital channels.
Get technical: Manage tagging, trafficking, campaign setup, and QA to ensure flawless execution.
Automate & innovate: Partner with engineering teams to streamline workflows and boost efficiency.
Own the partnerships: Act as the key technical contact for agency partners on integrations, pixels/tags, and measurement frameworks.
Stay compliant: Define and enforce tagging standards, campaign structures, and governance to meet privacy and regulatory requirements.
Think big: Identify opportunities to optimize workflows, evolve our ad tech stack, and improve speed-to-market.
What We're Looking For
6+ years in ad tech, digital media operations, or social platform management.
Deep knowledge of tracking, pixels, identity resolution, and measurement technologies.
Experience working with large agencies and managing complex integrations.
Ability to translate technical concepts into clear, actionable insights for marketing and leadership teams.
Why Judge Consulting Group?
At Judge, we're not just about technology-we're about people. We thrive on collaboration, innovation, and delivering solutions that make an impact. If you're passionate about ad tech and ready to lead in a fast-paced, forward-thinking environment, we want to hear from you.
Executive Director, Compliance Operations
Senior operations manager job in Plymouth Meeting, PA
Our Client is Publicly-Traded Commercial-Stage Biopharma Company that is seeking a senior leader to drive the strategic evolution and execution of a comprehensive Compliance Program, with a focus on policies, training, operations, and strategic initiatives across the Legal and Compliance function. This role will collaborate closely with senior leadership across Compliance, Legal, Commercial, Medical Affairs, Market Access, and IT to foster a culture of integrity, transparency, and ethical decision-making.
The Company is poised for considerable growth as the Company has launched a first-in-class therapy in the rare disease space.
Key Responsibilities:
Maintain and enhance compliance infrastructure that supports a company-wide culture of accountability.
Oversee governance of compliance policies and procedures, ensuring alignment and accessibility across the organization.
Design and deliver engaging, risk-based compliance training programs tailored to diverse functional audiences.
Conduct annual compliance risk assessments, analyze results, and identify areas for improvement.
Provide guidance to integrate compliance controls into business practices.
Lead continuous improvement initiatives, including documentation and tracking of compliance activities.
Stay current on laws, regulations, and industry standards impacting compliance programs, including privacy, marketing, and pricing regulations.
Manage high-impact compliance projects and cross-functional working groups as assigned by senior leadership.
Qualifications:
Bachelor's degree required; advanced degree (JD, MBA, or Master's) strongly preferred.
15+ years of progressive experience in compliance, legal, or related functions within the pharmaceutical or biotech industry required.
Proven success in developing policy governance frameworks and compliance training programs.
Strong strategic leadership, organizational awareness, and decision-making skills.
Excellent interpersonal, writing, and presentation abilities.
Ability to thrive in a fast-paced, high-growth environment while maintaining focus on ethics and collaboration.
Deep knowledge of laws, regulations, and industry guidance relevant to healthcare compliance.
Strong problem-solving and risk analysis capabilities.
Ability to prioritize effectively and manage multiple complex, confidential tasks.
Work Arrangement:
This position requires in-office presence three days per week.
Director of Operations
Senior operations manager job in Philadelphia, PA
About Us:
Datavault AI Inc. (formerly WiSA Technologies) is a leading innovator in immersive multichannel wireless audio and AI-driven data monetization. We are dedicated to delivering cutting-edge solutions and exceptional customer support across a wide range of industries.
The company operates through three primary divisions:
Data Science Division - Provides high-performance computing (HPC) software applications and Web 3.0 data management licenses for industries including biotech, energy, education, fintech, real estate, and healthcare.
Acoustic Science Division - Licenses spatial and multichannel HD sound transmission technologies under the ADIO , WiSA , and Sumerian brands, serving sectors such as sports & entertainment, events & venues, automotive, and finance.
CSI Division (formerly CompuSystems, Inc.) - Acquired in 2025, CSI is a premier provider of event registration, lead retrieval, and data analytics services. Now operating as a core part of Datavault AI, the CSI Division enhances our capabilities in the live events space and beyond, delivering intelligent, scalable, and customer-first solutions for trade shows, corporate events, and experiential activations.
Together, these divisions position Datavault AI at the forefront of data-driven innovation, immersive technology, and operational excellence.
Job Description: The Director of Operations is the operational backbone of Datavault AI. In this high-impact role, you'll work closely with functional leaders to align strategy, streamline execution, and drive operational efficiency. You'll be instrumental in building scalable systems, solving complex problems, and ensuring that teams are empowered to deliver results. If you're a systems thinker who thrives in fast-paced environments and brings a proactive, collaborative approach to operational excellence, this role is for you.
Key Responsibilities:
Strategic Planning & Execution
Partner with leadership to translate company goals into actionable plans.
Drive cross-functional initiatives and ensure timely delivery of key projects.
Operational Excellence
Identify bottlenecks and implement scalable processes across departments.
Develop and monitor KPIs to track performance and drive accountability.
Team Enablement
Facilitate effective communication and collaboration between teams.
Support department heads in resource planning, budgeting, and prioritization.
Process & Systems Optimization
Evaluate and implement tools and systems to improve operational workflows.
Lead change management efforts to ensure adoption and impact.
Culture & Leadership
Foster a culture of ownership, transparency, and continuous improvement.
Be a trusted advisor and sounding board to the executive team.
Qualifications:
7+ years of experience in operations, strategy, or program management, ideally in a startup or tech environment.
Proven track record of leading cross-functional initiatives and driving results.
Strong analytical, organizational, and communication skills.
Comfortable navigating ambiguity and wearing multiple hats.
Experience with project management tools and data dashboards.
Background in scaling operations from early-stage to growth.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and innovative work environment.
The chance to work with cutting-edge technologies and make a significant impact.
Senior Manager, O365
Senior operations manager job in King of Prussia, PA
Senior Manager / M365 Full-time Job Opportunity
Hybrid Role (3 days a week) in King of Prussia, PA
No C2C - Must be able to work without sponsorship
Our client has a Fulltime need for a Sr. hands-on professional with expertise in Microsoft O365 and end-user technology stacks to oversee IT support operations, manage the Microsoft 365 environment, and ensure reliable IT services across the organization. The ideal candidate will bring proven experience in IT consulting companies with 500+ employees, possessing strong technical expertise in Microsoft 365, Intune, Okta, and IT service management. This role requires a blend of operational leadership, technical administration, vendor management skills, and a customer-focused approach to deliver secure and compliant IT services.
8+ years of IT operations, technical support, or O365 administration experience, with at least 2 years in a team lead role
Proven experience in a 500+ employee organization and/or IT consulting.
Expertise in Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD).
Hands-on experience with Okta or similar identity and access management solutions.
Strong knowledge of IT service management frameworks (ITIL, service delivery metrics, SLA/KPI management).
Excellent leadership, problem-solving, and communication skills.
Strong background in endpoint security, mobile device management, and SaaS/cloud adoption.
Prior experience leading IT transformation IT projects in consulting or pharmaceutical industries.
Senior Director of Operations
Senior operations manager job in Blue Bell, PA
The Senior Director for Operations for Intren East Region leads the safe, efficient, and profitable delivery of transmission, substation, and distribution projects. This individual will lead a stand-alone operating unit, and is responsible for operational excellence, customer engagement, business development, and team leadership across the region. The role requires a strong command of energy infrastructure markets and key utility clients-PECO, Atlantic City Electric, Potomac Electric Power, and Delmarva Power-to anticipate needs, strengthen relationships, and drive competitive advantage. As a member of the regional leadership team, the Senior Director integrates commercial, operational, financial, and organizational capabilities to deliver best-in-class performance.
Key Responsibilities
Operational Leadership
- Oversee field operations for medium and small-scale energy infrastructure projects, ensuring safety, quality, timeliness, and budget adherence.
- Drive operational performance, productivity, and resource utilization across the region.
- Ensure compliance with all safety, environmental, and regulatory requirements.
- Champion operational discipline and continuous improvement.
People & Culture
- Lead and develop a high-performing team including project managers, estimators, field leaders, and fleet.
- Ensure strong succession pipelines and talent capability across the region.
- Foster cross-functional collaboration with engineering, procurement, and corporate
Customer & Market Engagement
- Serve as executive sponsor for PECO, ACE, PEPCO, and DPC.
- Build and sustain high-value relationships with utility clients and stakeholders.
- Leverage market insight to anticipate trends and position the company for sustained growth.
Commercial & Financial Management
- Partner with commercial teams on bid strategies, contract negotiations, and project mobilization.
- Drive financial performance including forecasting, cost control, and margin improvement.
- Support business development efforts to expand market share and grow revenue.
support teams.
- Champion company values, culture, and leadership standards.
Strategic Leadership
- Contribute to enterprise-wide strategy and decision-making as a member of the regional leadership team.
- Align regional goals with corporate objectives and share insights to inform broader initiatives.
Qualifications
- 8+ years of leadership experience in field operations within energy infrastructure or heavy civil construction.
- Proven success managing regional operations with full P&L responsibility.
- Strong commercial acumen and financial management capability.
- Deep understanding of utility clients and regulatory environments in the Northeast.
- Excellent safety leadership and compliance track record.
- Track recorded of driving change.
- Bachelor's degree in Engineering, Construction Management, or Business.
Sales Operations Project Manager
Senior operations manager job in North Wales, PA
HCLTech is looking for a highly talented and self- motivated Sales Operations Project Manager - Communications & Analytics to join it in advancing the technological world through innovation and creativity.
Job Title: Sales Operations Project Manager - Communications & Analytics
Job ID: 1642643BR
Position Type: Full-time
Location: North Wales, PA 19454
Role/Responsibilities
Lead onboarding, training, and technical support for US Field Sales Communication Systems to boost user adoption, proficiency, and user experience.
Develop custom reports and perform data analysis to provide actionable insights for stakeholders.
Oversee the U.S. Field Exhibits process to ensure adherence to compliance standards, data accuracy, and efficient vendor management.
Manage internal distribution lists, business cards, name badges, office supplies, and print programs with a focus on process improvement.
Develop training materials and facilitate meetings to engage field employees and enhance proficiency.
Participate in Agile teams to define project goals, timelines, and deliverables, driving collaboration and iterative progress.
Maintain work instructions and SOPs for consistency and compliance.
Act as subject matter expert on projects and support ad hoc requests from senior management.
Drive ongoing process improvements through stakeholder feedback and performance metrics.
Qualifications & Experience
Minimum Requirements
Bachelor's degree (BS or BA)
1-2 years' experience in pharmaceuticals, sales, marketing operations, or similar fields.
Strong project management skills with Agile experience; able to handle multiple complex tasks independently in a fast-paced, cross-functional setting.
Analytical and problem-solving abilities with a results-oriented mindset.
Advanced oral and written communication skills; able to convey information succinctly and effectively.
Proven leadership, collaboration, and decision-making skills.
Desired Qualifications
Proficiency in Microsoft 365 suite (SharePoint, Power BI, and Outlook), SQL, Veeva, Salesforce, and other relevant business tools.
Ability to present and deliver content, provide training, and facilitate meetings for field-based employees to support user adoption and proficiency.
Experience with data analytics tools and techniques.
Knowledge of Field Sales structure and its impact on operational processes.
Experience with team collaboration software, automation tools (such as Power Automate), document management, and design software (such as Photoshop).
Advanced proficiency in workflow automation and data visualization.
Pay and Benefits
Pay Range Minimum: $65,000 per year
Pay Range Maximum: $78,000 per year
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
How You'll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Warehouse Operator
Senior operations manager job in Philadelphia, PA
Kelly is hiring a Warehouse Operator for a 6 -month Contract role with one of our prestigious clients based out in Philadelphia, PA 19153.
Job Title: Warehouse Operator
Employment Type: 6-month contract
Pay rate: $20/hr.
Shift: 6 am - 2:30 pm
The Warehouse Operator will thoroughly and accurately complete all assigned work including picking stocks and weighing out batches, loading and unloading, packing orders, taking samples, and locating and picking stock in a safe/productive/quality/accountable manner and ensures associated stock accuracy where applicable during the shift. The Warehouse Operator performs assigned work picking and weighing out materials, following all required safety guidelines and accurately perform scanner and system transactions. You will report to the Team Lead or Supervisor and learn new skills to stay current with the needs of the position in a changing environment. You will have great computer skills, and prior stand-up forklift experience. Ideally you will have experience in a food/chemical production environment.
Job Requirements
Required Skills
Pick orders for shipping.
Sampling for QC and other requested areas.
Proficient use of Stand-Up Forklift
Data entry as needed for production operations.
Pull materials as needed for Manufacturing.
Scan all inventory transactions.
Follow all company SOP/GMP.
Pull sample request from Inventory.
Maintain accurate Inventory transactions.
Load and unload shipping and receiving materials
Assist Receiving Department by unloading any trailer deliveries as needed.
Required Experience
Experience as an operator in a food/chemical manufacturing environment.
Experience working with ERP software system (e.g., EMS or SAP).
Forklift Driving Experience
Ability to read and comprehend the English language
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
The employee must regularly lift and/or move up to 50 pounds but anything over 75lb limit you should use assistance.
EDUCATION/ TRAINING/ EXPERIENCE:
High school diploma or general education degree (GED)
One to three years related warehouse experience and/or training
If you believe you are a good fit for this opportunity, please submit your application through the job posting link. We also encourage you to share references if you have them.
Independent Operator - Store Manager
Senior operations manager job in Bensalem, PA
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.
Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.
The Independent Operator Role
The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.
Key Responsibilities:
Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.
Benefits:
Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.
Qualifications:
Minimum of 4 years' retail store Management or multi-unit restaurant management experience.
Entrepreneurial mindset with a passion for retail and customer service.
Strong leadership skills and the ability to build and develop a team.
Business acumen, including financial and operational management experience.
Willingness to relocate and commit to the full training and onboarding process.
A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.
This is not the right opportunity for you if you…
Are looking for a passive investment or absentee ownership.
Are interested in selling property or real estate to Grocery Outlet.
Are expecting Grocery Outlet to build a store in a specific location at your request.
If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!
Grocery Outlet Privacy Policy - *************************************************
Traffic Control Operations Manager
Senior operations manager job in Philadelphia, PA
Traffic Control Operations Manager - $115k-$135k/annually DOE!
20% annual bonus!
is a direct hire opportunity!
Integrity Trade Services is hiring a Traffic Control Operations Manager for our traffic control client to start immediately at $115k-$135k/annually DOE! Receive comprehensive benefits through our client upon hire!
Responsibilities:
The Traffic Control Operations Manager plays a critical leadership role, reporting to the DVP, with full profit and loss responsibility for assigned branches. The Traffic Control Operations Manager ensures branch operations adhere to company safety standards, deliver exceptional customer service, drive profitability, and align with the company's strategic growth goals. The Traffic Control Operations Manager will oversee 3-5 branch locations, managing Branch, Operations, and Project Managers, and will travel frequently to ensure successful branch performance.
Safety Leadership:
Ensure branches follow company safety standards and continuously improve worker injury and motor vehicle accident rates.
Implement safety programs and ensure all locations participate in creating a safe work environment for employees, contractors, and the public.
Monitor compliance with federal, state, and local regulations, and address any concerns through training and follow-up actions.
Collaborate with safety managers and branch teams to drive a safety-first culture.
Customer Service Excellence: Lead branch teams through clear communication and collaboration to achieve location goals and customer satisfaction.
Build strong relationships with customers through regular contact, site visits, and proactive responses to their needs.
Develop systems to measure and improve customer service, ensuring a culture of continuous improvement.
Identify market opportunities and manage Regional Account Managers to grow market share and build long-term client relationships.
Driving Profitability: Oversee branch financials, guiding teams on sales and cost decisions to boost district profit and operational efficiency.
Implement and monitor programs to control branch costs while maximizing returns on invested capital (RONA).
Utilize KPIs to track performance and foster a culture of accountability.
Achieve EBITA goals by managing assets, reducing costs, and optimizing operations.
Leadership and Collaboration: Foster a team-oriented, collaborative, and inclusive culture across branches.
Set a high standard of ethics and integrity, leading by example and promoting company values.
Mentor branch leaders, teaching them to optimize their operations and achieve consistent performance.
Location: Philadelphia, PA or Columbus, OH
50-60% travel required
Schedule/Shift Details: First Shift
Qualifications:
Proven experience in managing multi-site operations, driving safety compliance, and improving profitability.
Strong leadership skills with the ability to create a positive, team-driven work environment.
Ability to travel frequently to branch locations and provide hands-on leadership and oversight.
Benefits:
Medical
Dental
Vision
PTO
Director of Operations
Senior operations manager job in Philadelphia, PA
Baltimore, Philadelphia and Southern New Jersey.
The Company
Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.
Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business - not on the business of maintenance and materials management.
Benefits
At Miner we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:
Competitive pay - Plus incentive opportunities!
Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
PTO and Paid Holidays
Training and mentoring - Learn from our experts in the industry
Advancement opportunities
Please view our benefits page to learn more about the Benefits to all Miner employees.
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.
Job Summary
The Director of Operations will be responsible for managing all aspects of operations and service delivery and the overall financial performance of the self-perform service branches across the assigned territory.
Key Job Responsibilities
Direct and oversee all operations in an assigned territory. This includes P&L responsibility.
Provide guidance and support in planning, organizing and directing the activities of operations and service teams.
Partner with Regional Vice President to develop and execute strategy and policies.
Collaborate with Director of Sales to ensure continuity between operations and the sales team.
Communicate all operational and service-related activities across the team.
Work with clients, vendors and leaders across the territory to ensure goal congruence and consistently exceed our clients' and employees' expectations.
Manage the overall financial performance of the branches across the assigned territory.
Drive profitable growth through optimizing operations and effective management of assigned assets (people, financial and material).
Analyze operational processes and provide recommendations for improvements.
Analyze maintenance service operations to identify potential customers/markets.
Implement changes on pricing and gross margins.
Develop strategic operating plans for the self-perform branches that align with the growth and profitability objectives of the broader organization.
Coach Managers on appropriate levels of operating and overhead expenses incurred in service operations.
Account Receivable responsibility with a focus on timely execution for the assigned region.
Serve as a communication channel to share the best practice strategies and results that will enable growth.
Drive the effectiveness of service operations and make changes to improve performance and ensure that contractual obligations are completed, and customer satisfaction is achieved.
Drive accountability for key metrics performance indicators that move the business forward.
Manage process changes, enhancements and modifications to facilitate implementation of new or improved business processes.
Builds and support an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets.
Other duties as assigned by supervisor.
Travel Required 50% of the time across the assigned territory
Key Performance Measurements
A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
Management of team goals including: attitude; diligence; contributions; and willingness & ability to learn new skills and information.
Equipment Installation and Maintenance Service Sales Revenue, strong incremental improvement to Plan.
Equipment Installation and Maintenance Service Gross Profit Revenue, strong incremental improvement to Plan.
New customer growth.
Growth of existing customer services utilized.
Driving key business initiatives as the customer needs change.
Other key metrics prescribed by Miner Ltd. leadership, resulting in positive customer and Company impact.
Requirements
Bachelor's Degree preferred. Master's Degree is a plus.
Experience with multi-site, geographically distributed workforce.
Operations experience in a branch-based service industry.
Experience with direct management experience.
Previous Sales and/or Account Management success, preferred.
Excellent interpersonal skills and a collaborative management style.
Excellent verbal, analytical, organizational, writing and presentation skills.
Extensive skills in Microsoft Office Products.
Deep understanding of financial analysis and reporting, key business metrics, forecasting, and annual budgeting.
Proven ability to thrive in a fast paced, technology driven service environment.
Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
Must be results-oriented and demonstrate the ability to work independently and in a team environment as well as to lead and/or participate in cross-functional teams.
Demonstrated success working in highly collaborative environments with a track-record of accomplishments in measurable business metrics.
Must possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.
Travel within the region by car or airplane is mandatory. Travel expectations is 25-30%.
The selected candidate will be required to pass a criminal history background check.
*This job description is subject to change at any time.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with co-workers' side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high.
Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
Disclaimer
This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to OnPoint Group's Careers Page for the most accurate job posting and reach out to the Company with any questions about a job posting.
Salary Range
The pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.
Salary Description $120,000 - $150,000 per year
Dir of Operations
Senior operations manager job in Philadelphia, PA
At Oyster House, we provide an exceptional dining experience with fresh seafood, great service, and a welcoming atmosphere. As we expand, we're looking for an experienced Director of Operations to oversee multiple locations, drive operational excellence, and ensure our brand's continued growth and success.
Key Responsibilities:
Oversee daily operations of multiple Oyster House locations, ensuring high service standards, food quality, and operational efficiency.
Manage and lead a team of General Managers and staff to ensure seamless operations across all locations.
Use P&L statements and financial data to optimize profitability, control costs, and improve operational efficiency.
Oversee inventory management, ensuring accurate and cost-effective supply chain operations.
Ensure compliance with health, safety, and sanitation regulations across all locations.
Develop and implement staff training and development programs to maintain high performance and guest satisfaction.
Monitor guest feedback through surveys, reviews, and direct interactions, resolving issues and enhancing customer experiences.
Collaborate with marketing teams to promote the Oyster House brand, drive traffic, and manage seasonal promotions and events.
Foster a positive work culture, focusing on team development, retention, and growth across all locations.
Qualifications:
Proven experience as a Senior General Manager, Director of Operations, or in a similar senior management role in the restaurant or hospitality industry (multi-unit experience preferred).
Strong financial acumen and experience with P&L management.
Exceptional leadership skills, with a focus on team development and operational excellence.
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and leadership.
Ability to manage multiple priorities and thrive in a fast-paced environment.
A passion for great food, exceptional service, and a high-quality guest experience.
Benefits:
Competitive salary and performance-based bonuses.
Health and dental insurance options.
Paid time off.
Employee discounts across all locations.
Opportunities for growth and advancement within the company.
If you're an experienced leader with a passion for hospitality and multi-unit management, we'd love to hear from you! Join us and help shape the future of Oyster House.
Auto-ApplyDirector of Customer Success
Senior operations manager job in Philadelphia, PA
Kiddom is redefining how technology powers learning. We combine world-class curriculum with cutting-edge AI and modern SaaS infrastructure to help schools deliver truly personalized education at scale. Our platform equips educators with real-time insights and flexible tools, enabling them to focus on what matters most-driving student growth and equity.
We're not just building technology; we're driving innovation in an industry ready for transformation. At Kiddom, team members sit at the center of this effort, collaborating across engineering, design, research, and education to create experiences that push boundaries and unlock new possibilities for learners and educators alike.
If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.
We're not just building ed-tech; we're disrupting an industry that's been slow to innovate. At Kiddom, Customer Success Leaders sit at the center, partnering with district administrators, school leaders, and educators to ensure technology translates into meaningful outcomes. By aligning closely with product, engineering, and GTM teams, they design and deliver onboarding, training, and support experiences that drive adoption, retention, and long-term impact in classrooms.
If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.You will:
Define the vision for customer success - Build and scale a strategy that ensures districts, schools, and educators achieve measurable outcomes with Kiddom.
Drive adoption and retention - Partner with GTM, product, and curriculum teams to ensure customers not only implement Kiddom successfully but continue to expand their usage over time.
Lead with impact - Shape programs that connect educators to insights, training, and support that translate into student growth and district-wide success.
Build and scale a high-performing team - Recruit, develop, and coach a team of customer success managers and support specialists to deliver exceptional experiences.
Transform onboarding and implementation - Reimagine how schools and districts adopt Kiddom, building streamlined, data-informed workflows that accelerate time-to-value.
Champion the voice of the customer - Act as a critical partner to product and engineering, ensuring customer needs and feedback shape the roadmap.
Operationalize success metrics - Define KPIs for adoption, engagement, retention, and NPS, ensuring data-driven visibility into team and customer performance.
Represent Kiddom with senior district leaders - Build trusted partnerships with superintendents, administrators, and decision-makers, positioning Kiddom as a strategic partner.
What we're looking for:
10+ years of experience in customer success, account management, or related roles, with at least 5 years leading teams in a SaaS environment.
Proven track record driving adoption, retention, and expansion at scale in K-12, ed-tech, or similarly complex enterprise SaaS markets.
Strong leadership and coaching abilities-you've built and scaled teams that consistently exceed targets and delight customers.
Operational rigor-you can design systems, playbooks, and processes that bring clarity and consistency to a fast-moving environment.
Executive presence-you're comfortable engaging with district and school leaders, building credibility and trust.
Exceptional cross-functional influence-you can align customer success with product, engineering, curriculum, and GTM strategies.
Passion for impact-you care deeply about education and want to shape technology that improves equity and outcomes for students.
$100,000 - $160,000 a year
Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.
What we offer:Full time permanent employees are eligible for the following benefits from their first day of employment:
* Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance* One Medical membership (in participating locations)* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.* 10 paid sick days per year (pro rated depending on start date)* Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.* Commuter and FSA plans
Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Auto-ApplySenior Customer Operations Manager
Senior operations manager job in Philadelphia, PA
The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.
The salary range for this position is $65,000.00 annually
What You'll Do:
Oversee Customer Operations Managers and other customer operations employees
Manage daily customer operations, fleet availability, and revenue generation for the assigned function
Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolve customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engage in effective communication plans focused on building employee engagement in order to achieve business results
Conduct performance evaluations that are timely and constructive, where applicable
Participate in the recruiting process, as required
Provide management with various updates and indicators as requested
Remain current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
Ability to drive process and organizational change.
Ability to motivate teams and keep a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-ApplyManager of Events and Dining Operations
Senior operations manager job in Philadelphia, PA
We Are Committed to an Inclusive Workplace At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
The Manager of Event and Dining Operations, in support of the Director, will focus on upholding the museum's brand of excellence while ensuring the execution of visitor dining, hospitality, and events. The Manager shares an understanding of the logistics surrounding both internal and external events, and restaurant and café operations through a collaborative relationship with the food and beverage provider. In addition, they play a key role in ensuring the food and beverage experience complements and adds value to the full museum experience for the general visitors each day.
Specifically, you will:
Support internal event planners (i.e. - Advancement team) by ensuring smooth building operations by collaborating with internal service teams-such as facilities, security, AV, and retail-and submitting appropriate staffing requests, coordinating with the third-party food and beverage provider as necessary.
Provide day-of-event on-site execution support for internal events (and external events as needed)
As third-party vendor liaison (exclusive food and beverage provider, Constellation Culinary Group), assure successful integration with the museum in all aspects of facility rental and internal event operations.
Foster a positive, proactive, and collaborative working environment between the Operator (third party food vendor) and the museum including, but not limited to the following departments: marketing, development/membership, learning and engagement, visitor services, retail, finance, executive office, and facilities.
Assist as necessary to ensure that museum staff requests for internal catering are processed in an efficient, positive, and timely manner.
Regularly review and attend internal and external (facility rental) events, to assure that continuous excellent customer service, quality, and a high level of professionalism are maintained by Operator, museum team members, and external contractors providing services.
Ensure that facility rental and internal event operations are consistent with the Museum's mission and standards, particularly regarding sustainability and extraordinary visitor experience.
Provide support to the Operator and museum team, as needed to assure they can operate effectively within the museum and with minimal disruption to other Museum operations.
Facilitate the Museum approvals, as necessary, including menus, menu pricing, uniforms, signage, hours of operation, marketing materials, advertising, etc.
Coordinate the Operator interface with the museum's facilities department to ensure that Museum-owned buildings, equipment, fixtures, furnishings, and facilities are properly maintained and serviced.
Ensure that visitor feedback mechanisms are in place and are effective for all facility rental and internal event sales and operations and respond directly when appropriate on behalf of the museum.
Regularly review facility rental and internal events and operations, to assure that consistent services and a high level of professionalism are maintained by the Operator.
Oversee, and monitor the Operator's key performance metrics as it relates to visitor satisfaction in all areas, food and beverage quality and service standards, food safety and sanitation based on the Operator's contractual responsibilities and based on the museum standards. Use museum-developed evaluation instruments to determine results, corrective action, and continuous improvement.
Perform other duties as assigned.
Your background and experience include:
Bachelor's degree or equivalent experience, with specialization in business, hospitality, and/or food services management preferred.
Several (5) years of demonstrated successful experience in food services and/or the hospitality industry.
Several (5) years of demonstrated successful experience in managing weddings and events.
Understanding of and passion for the culinary and hospitality industry and providing an excellent guest experience.
Proven knowledge of retail restaurants, public dining, food and beverage catering of all types, facility rental and event management services, operational policies, vendor management, vendor/operator contracts, and budgeting and financial management.
Excellent leadership, organizational, communication, writing and interpersonal skills.
Excellent facilitation, collaboration, and negotiation skills.
Excellent skills with spreadsheet analysis and word processing software.
Position and Compensation Details
The salary for this position is $66,990.
This position is Full-Time, Exempt, and 35 hours per week.
This position is part of the AFSCME Local 397 bargaining unit.
This position reports to Chief Financial Officer
Physical requirements:
Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
Able to regularly set up, adjust, and operate a computer/keyboard and other office equipment used to generate work/transmit data.
Able to move items up to 30 pounds
Able to remain stationary for up to seven hours
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Institutional Requirements
Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums.
Adheres to the museum's code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum's staff, volunteers, and audiences.
Maintains confidentiality.
Adheres to all museum protocols, procedures, rules, and policies.
Application Timeline
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.
What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores
We offer a comprehensive benefits package for employees including:
Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays
*Eligibility for certain benefits is based on a variety of factors including the employee's regular schedule and tenure.
Auto-ApplyCustomer Operations Manager
Senior operations manager job in Philadelphia, PA
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary range for this position is $60,000.00 annually
What You'll Do:
* Responsible for daily customer operations and revenue generation for their assigned function
* Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
* Resolves customer issues, ensuring a positive customer experience
* Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
* Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
* Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
* Conducts performance evaluations that are timely and constructive, where applicable
* Participates in the recruiting process, as required
* Provides management with various updates and indicators as requested
* Remains current on all administrative duties according to company policy
What We're Looking For:
* 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
* High School Diploma required, Bachelor's Degree preferred
* Moderate proficiency in Microsoft Office Suite
* Ability to collaborate with internal and external stakeholders
* Flexible and adaptable; ability to work effectively in ambiguous situations
* Excellent verbal and written communication skills
* Ability to address and resolve customer service challenges
* Results driven, ability to make decisions and help solve problems
* Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
* Ability to drive process and organizational change
* Ability to influence
* Ability to motivate teams and keep a positive attitude in a fast-paced environment
* Ability to work under minimal supervision with a goal-oriented mindset
* Ability to see the big picture and leverage critical thinking and decision-making skills
* Excellent organization, time management, delegation, and prioritization skills.
* Courageous leadership and accountability
What You'll Get:
* Up to 40% off the base rate of any standard Hertz Rental
* Paid Time Off
* Medical, Dental & Vision plan options
* Retirement programs, including 401(k) employer matching
* Paid Parental Leave & Adoption Assistance
* Employee Assistance Program for employees & family
* Educational Reimbursement & Discounts
* Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
* Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Associate Director, Manufacturing Operations
Senior operations manager job in Horsham, PA
Job Title
Associate Director, Manufacturing Operations
Requisition
JR000015470 Associate Director, Manufacturing Operations (Open)
Additional Locations
Job Description
The Associate Director, Manufacturing Operations will provide leadership and management of operations at the Horsham, PA site, including but not limited to the following functional areas: Bulk drug substance manufacturing including Upstream Processing, Downstream Processing, and Manufacturing Support. The Associate Director is a member of the site leadership team and works collaboratively with senior site and company leadership to ensure production, cost, and compliance objectives are achieved.
Responsibilities
Manufacturing and Supply
Responsible for all cGMP manufacturing at a site.
Responsible for operational activities including packaging, buffer and media preparation, fermentation & purification operations, and oversight of warehouse management.
Supports execution of the site production plan - accessible and ready to engage directly when critical issues arise or when leadership presence is needed to support the team. Routinely oversees production activities inside the manufacturing facility.
Leads the development and execution of the site production plan in support of commercial and clinical manufacturing commitments provided via the master production plan; achieves a high degree of schedule adherence and proactively communicates schedule changes to site leadership team and key stakeholders.
Organizational Performance & Development
Provides clear direction and motivation to direct reports and other staff to achieve short- and long-term objectives.
Develops and maintains strong working relationships within the site and external to the site; leads efforts to work collaboratively across the entire corporation to meet objectives.
Develops and coaches direct reports and other staff to maximize personal growth opportunities; develops programs for employee engagement, development and training.
Promotes and drives a right first time culture focused on mistake proofing and continuous improvement; leads organizational change initiatives focused on continuous improvement.
Qualifications
Education & Experience
Minimum BS in Chemical Engineering, Biology or life science, advanced degree (MS) preferred, or equivalent relevant experience.
10-12+ years' relevant experience in the pharmaceutical industry, with at least 5 years' experience in a leadership role; commercial biologics manufacturing experience preferred.
Proven ability to lead teams, drive change, and lead strategic initiatives. Demonstrated ability to successfully interact with regulatory agencies and direct experience with site regulatory inspections.
Knowledge
Strong knowledge of biologics manufacturing technologies & processes including upstream and downstream operations, technology transfer, scale-up, testing, and validation requirements.
Knowledge of cGMP, FDA, DEA and related international regulations.
Quality systems, batch documentation, and inspection readiness
Technology transfer, including CMC documentation and scale-up procedures
Supply chain operations, vendor qualification, and logistics coordination
Industry trends in automation, digital manufacturing, and predictive analytics
Employee engagement strategies and training program development
ERP and manufacturing systems such as SAP or Oracle is plus
Financial/cost accounting experience managing multiple cost centers and budgets.
Skills & Abilities
Ability to align operational activities with strategic goals
Proficient in planning and managing production schedules
Strong troubleshooting technical issues and optimizing manufacturing processes
Experienced in leading cross-functional initiatives and technology transfers
Capable of developing budgets and implementing cost control strategies
Adept at coaching and developing staff to enhance performance and engagement
Drives change initiatives and fosters a culture of continuous improvement
Collaborates effectively across departments and teams
Team player with a strong customer orientation and ability to manage complex operations in a dynamic, team based environment.
Analytical, data-driven decision maker with the ability to quickly get to the fundamental root cause of problems and issues in order to implement solutions and/or facilitate rapid resolution.
Strong negotiation, written communication, and public presentation skills.
Physical Requirements
Primarily operates in a professional office setting with regular visits to manufacturing areas, which include cleanrooms and controlled environments. Ability to wear a sterile gown and don shoe covers as needed
Technical Support
Provides technical expertise and manufacturing support for trouble shooting of manufacturing processes, investigations, process improvements, and supplier and material qualification.
May partner with R&D to support clinical supply requirements and to develop and implement new manufacturing processes to support pipeline products.
Identifies and implements continuous improvement projects to improve cost and compliance within manufacturing operations.
Quality & Compliance
Provides leadership and supports the organization's quality and compliance objectives, ensuring the facilities are in a constant state of inspection readiness and compliant with regulatory agency requirements.
Ensures staff initiates and maintains appropriate training required to perform required job responsibilities and manufacturing activities are performed according to cGMP standards and all applicable Regulatory requirements.
Creates and maintains batch documentation, operational procedures, and records to support site operations.
Participates in Regulatory inspections/audits as the manufacturing site lead.
Conducts manufacturing operations in accordance with applicable EH&S regulations ensuring team members operate with a focus safety and compliance.
Financial
Recommends annual expense and capital budgets for approval.
Manages annual spending and production costs according to approved plans.
Identifies and implements cost improvement opportunities to drive manufacturing efficiency.
Auto-ApplyDirector of Mural Operations
Senior operations manager job in Philadelphia, PA
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What we offer
* Impact - The work you do here matters to millions.
* Growth - Philadelphia is growing, why not grow with it?
* Diversity & Inclusion - Find a career in a place where everyone belongs.
* Benefits - We care about your well-being.
Agency Description
About Mural Arts Philadelphia Mural Arts Philadelphia is the nation's largest public art program, dedicated to the belief that art ignites change. For 40 years, Mural Arts has united artists and communities through a collaborative and equitable process, creating nearly 4,000 artworks that have transformed public spaces and individual lives. Mural Arts aims to empower people, stimulate dialogue, and build bridges of understanding with projects that attract artists from Philadelphia and around the world, and programs that focus on youth education, restorative justice, mental health and wellness, and public art and its preservation, earning Philadelphia worldwide recognition as the "City of Murals."
Job Description
Position Summary
Reporting to the Chief Operating Officer, the Director of Mural Operations oversees the maintenance and quality of the Mural Arts collection (3,500+ works) and the lots, gardens, and parks they inhabit. This role is responsible for contract management, vendor relationships, and ensuring that each mural's vision is executed and preserved. The Director manages the Mural Operations team, coordinates with internal and external partners, and implements best practices for long-term mural preservation and safety.
Essential Functions
* Lead and manage the Mural Operations team, including hiring, training, and evaluating staff to ensure high-quality and safe mural production.
* Oversee the maintenance and upkeep of 3,500+ murals, ensuring the preservation of their artistic vision.
* Lead efforts in safety training and skill sharing for artist installers and project managers. Establish a schedule for themed training, including internal presentations of case studies, coordinating training with outside vendors as necessary, and additional skill-building and knowledge sharing as needed.
* Develop, manage, and maintain vendor contracts and relationships for all mural maintenance needs, including cleaning, structural repairs, and landscape care.
* Assess potential mural sites, evaluate conditions, and support Project Managers in cost estimation for site preparation.
* Coordinate with internal teams and contractors to ensure the timely completion of public art projects.
* Research, test, and evaluate new materials, tools, and techniques to enhance mural longevity and train staff on new applications.
* Direct the on-site production of over 100 public art projects annually, ensuring adherence to operations policies and protocols.
* Oversee inventory management, including the maintenance of supplies and equipment valued at over $3,000,000, and manage an annual department budget of approximately $95,000.
* Manage a fleet of seven vehicles, including scheduling for maintenance and repairs.
* Serve as liaison between Mural Arts and the City of Philadelphia, facilitating relationships with community groups, local government, artists, and other stakeholders.
Competencies, Knowledge, Skills and Abilities
Communication
Clear, effective, and appropriate verbal and written communication with internal and external groups; ability to listen and understand others; makes a conscious effort to keep others informed; if applicable, completes reports on time, accurately, and grammatically correct.
Teamwork & Collaboration
Effectively works and collaborates with others toward a common goal; builds and maintains cooperative, respectful work relationships with internal and external contacts; takes initiative to support the work of the department/organization.
Problem-Solving
Ability to respond appropriately in routine and complicated situations, think out implications of actions, independent functioning. Uses sound and reasonable judgment, following established protocols when making decisions.
Innovation
Seeks opportunities to identify and implement improvements to current processes, systems and methods through small changes or larger innovations. Encourages others to adopt new ways to do things that promote quality, efficiency, and effectiveness.
Planning & Organization
Handles competing priorities in a timely fashion by identifying the most important activities or issues to work on; effectively manages own and others' time; Maintains organized, comprehensive records, contracts and documentation required for departmental and program needs including grant and fiscal documentation.
Professional & Ethical Standards
Meets basic work expectations of honesty, cooperation, integrity, courtesy, and willingness to learn; Maintains confidentiality according to company policies; Demonstrates technical expertise in job tasks; displays understanding of how job relates to other jobs/departments; Punctual, follows through, can be relied upon to complete assignments and commitments made to others; Upholds company policies and procedures and demonstrates safe work habits.
Budget Management
Accurate monitoring and control of expenditures and utilization of resources; achieves cost effective results. Adheres to the budget boundaries and documents all expenditures. Keeps the Finance department apprised of activities that could positively or negatively impact the budget.
* Employee Development
Motivates staff to improve, encourages suggestions and solutions; Appropriately and effectively provides feedback to work groups, both positive and negative; provides training and development opportunities as needed/requested. *For managers of people.
* Departmental Direction
Planning, development, implementation, and monitoring of programs, projects, policies, and procedures that ensure efficient and consistent department or division operations; clearly establishes and refines goals and objectives for the work group. *For managers of people.
Qualifications
* Minimum 5 years of experience in public art, mural management, or a related field.
* Experience with contract management and vendor negotiations.
* Knowledge of mural-making materials, preservation techniques, and structural repair practices.
* Ability to operate aerial lifts, industrial vehicles, and high-powered landscaping equipment.
* Excellent communication and project management skills.
* Proven ability to work independently and collaboratively, engaging with diverse teams and stakeholders.
* Commitment to the mission of Mural Arts Philadelphia.
* Ability to perform duties listed above, including regular lifting and carrying of equipment, using ladders, and operating painting equipment.
* Must be able to work occasional weekends as needed.
Additional Information
TO APPLY: Interested candidates must submit a cover letter, resume, and references.
Salary Range: $65,000-$80,000
Discover the Perks of Being a City of Philadelphia Employee:
* Transportation: City employees get unlimited FREE public transportation all year long through SEPTA's Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
* Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
* We offer Comprehensive health coverage for employees and their eligible dependents.
* Our wellness program offers eligibility into the discounted medical plan
* Employees receive paid vacation, sick leave, and holidays
* Generous retirement savings options are available
* Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
* Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
* The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *****************.
For more information, go to: Human Relations Website: ******************************************************
Independent Operator - Store Manager
Senior operations manager job in Philadelphia, PA
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.
Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.
The Independent Operator Role
The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.
Key Responsibilities:
Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.
Benefits:
Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.
Qualifications:
Minimum of 4 years' retail store Management or multi-unit restaurant management experience.
Entrepreneurial mindset with a passion for retail and customer service.
Strong leadership skills and the ability to build and develop a team.
Business acumen, including financial and operational management experience.
Willingness to relocate and commit to the full training and onboarding process.
A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.
This is not the right opportunity for you if you…
Are looking for a passive investment or absentee ownership.
Are interested in selling property or real estate to Grocery Outlet.
Are expecting Grocery Outlet to build a store in a specific location at your request.
If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!
Grocery Outlet Privacy Policy - *************************************************
Customer Operations Manager
Senior operations manager job in Philadelphia, PA
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary range for this position is $60,000.00 annually
What You'll Do:
Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-Apply