Senior operations manager jobs in Arcadia, CA - 4,606 jobs

A manufacturing technology firm based in Orange County, CA, seeks an experienced Head of Production. The ideal candidate will lead operations for a new wire harness manufacturing factory, overseeing production, quality, and logistics. They will build and manage a team of over 200 technicians, establishing efficient processes. The position offers a competitive salary, onsite work, and various benefits, making a significant impact in a high-growth environment. #J-18808-Ljbffr

Culver City, CA POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world. Job Overview The Senior Manager, Operations is a senior leadership role accountable for all retail store and field operations. This role is elevated above the Retail Operations Manager, with direct leadership over multiple Operations team members and ownership of both strategic and tactical initiatives across stores, field leadership, and cross-functional departments. This leader will manage and mentor a growing operations team, including the Retail Operations Manager, NSO Coordinator, Field NSO Coordinator, Store Communications Coordinator, and future Operations staff as the company scales. In addition to driving operational excellence across the North America, this role will own operational reporting, oversee all data creation for the team, and serve as the Operations representative in front of Executive Leadership. What You Will Achieve Strategic Leadership & Team Development Lead, coach, and scale the Operations team, setting clear priorities and holding leaders accountable for results. Oversee the development of Store Managers and Field Leaders into high-performing operators through structured training, coaching, and leadership development. Ensure accountability across all operational leaders through performance management, attendance oversight, and consistent feedback. Operational Excellence & Store Standards Provide oversight of all store Key Performance Indicators (KPIs), ensuring performance metrics are achieved and exceeded. Oversee execution of operational standards across store operations, inventory management, stock levels, and visual merchandising. Ensure store-level processes align with brand integrity, customer experience, and long-term growth objectives. Anticipate and resolve operational challenges at scale, driving consistent execution across all locations. Policy, Compliance & Efficiency Ensure full compliance with corporate policies, labor regulations, and legal requirements across the retail fleet. Oversee payroll management, headcount planning, and hiring strategy to align with labor budgets and company profitability goals. Ensure operational efficiency through streamlined processes, resource optimization, and ongoing cost controls. Cross-Functional & Global Alignment Act as the primary liaison between field operations and the support center, ensuring transparent and effective communication with Los Angeles and China offices. Partner cross-functionally with Real Estate, Construction, HR, L&D, Marketing, Finance, and Visual Merchandising to ensure alignment and successful execution of initiatives. Support product launches, brand activations, and marketing campaigns with seamless operational execution across the fleet. New Store Openings & ROBO Operations Oversee NSO planning and execution, from site readiness through Grand Opening, ensuring each store opens with operational excellence. Provide leadership oversight for ROBO Shop operations, including performance optimization, staffing strategies, and sales-driving initiatives. Reporting, Data & Insights Owns reporting and data creation for the Operations team, ensuring accuracy, clarity, and relevance for store leaders, field teams, and executives. Leverage data to identify opportunities, monitor performance, and guide decision-making at the store, regional, and executive level. Work cross-functionally with IT to create data reporting tools and programs that streamline reporting and improve ease of use for all teams. Executive Leadership Communication Supports the creation of presentation content for Executive Leadership updates, ensuring materials are polished, data-driven, and aligned with business strategy. Present operational updates to Field, Store, & Leadership teams, providing insights, recommendations, and status updates on departmental progress. What You Will Need Education & Experience Bachelor's degree in Business, Operations Management, Retail Management, or related field. 3+ years in a senior-level leadership role overseeing managers and/or cross-functional teams, either in a retail headquarters, corporate office, or support center environment. Demonstrated success in building and leading high-performing operations teams in a fast-scaling retail environment. Operational Expertise Deep understanding of retail operations, including NSO planning/execution, store operations, payroll management, compliance, and merchandising standards. Proven ability to develop scalable SOPs, policies, and best practices across multiple regions. Analytical & Technical Skills Advanced proficiency in Excel, including: Pivot Tables, VLOOKUP/INDEX-MATCH, conditional formatting, data validation, chart/graph creation, and basic macros (preferred). Strong ability to turn raw data into actionable insights and strategic recommendations. Leadership & Communication Exceptional ability to lead, coach, and inspire teams at multiple levels. Strong executive presence, with the ability to create and deliver compelling presentations to senior leaders. Highly collaborative and skilled at cross-functional influence. Customer & Brand Focus Commitment to delivering exceptional customer experiences and protecting POP MART's brand integrity. Balance efficiency, compliance, and customer satisfaction in all decision-making. What We Offer Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave. Growth opportunities: On-the-job training, leadership development, and stretch assignments to advance your career. Career development: Opportunities to take on larger responsibilities as POP MART's North America business scales rapidly. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

We are seeking an experienced Senior Freight Operations Manager to lead our ocean, air, and inland transportation functions. This role is responsible for driving strategic and operational excellence in freight movement, ensuring cost-effective, timely, and compliant delivery of goods across our global network. The ideal candidate brings strong leadership, data-driven decision-making, and a commitment to continuous improvement. Key Responsibilities: Strategic Leadership Develop and implement short- and long-term strategies aligned with company goals. Identify and execute improvements in freight routing, load consolidation, and transportation models to support cost reduction and service excellence. Operational Excellence Define and manage KPIs to measure operational performance across freight modes. Oversee daily operations, including order management, shipment tracking, and exception handling. Ensure compliance with internal processes and external regulatory standards. Lead initiatives to implement or optimize CargoWise and other transportation management systems (TMS). Monitor industry trends and recommend improvements aligned with emerging best practices. Customer Satisfaction Partner closely with the commercial and customer service teams to understand client requirements and enhance service levels. Ensure accurate and on-time delivery, resolving issues efficiently to maintain customer trust. Analyze freight costs and identify opportunities for optimization, supporting rate negotiations and vendor selection. Risk Management Identify operational risks and develop mitigation strategies. Implement contingency plans for disruptions in the freight network. Reporting & Analysis Provide regular performance updates and insights to senior leadership. Use data to support decisions on vendor selection, route planning, and budget optimization. Team Leadership Lead, mentor, and develop a team of freight and logistics professionals. Foster a culture of accountability, efficiency, and continuous learning. Set clear objectives, conduct performance reviews, and support professional growth. Qualifications: Bachelor's degree in Supply Chain Management, Business Administration, or a related field; Master's degree preferred. Minimum of 10 years' experience in freight operations, logistics, or supply chain management, including leadership roles. Strong proficiency in CargoWise and transportation management systems (TMS); familiarity with digital freight and automation tools is a plus. Strong analytical and problem-solving skills with a focus on process optimization. Excellent interpersonal and communication skills; ability to collaborate across departments and regions. In-depth knowledge of international shipping, freight compliance, and regulatory requirements.

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5 B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange. Nikkiso ACD is an engineering and manufacturing company specializing in machinery designed to operate at cryogenic temperatures as low as - 420 degrees Fahrenheit, the boiling point of Liquid hydrogen. For over 50 years, Nikkiso ACD has specialized in centrifugal and reciprocating pumps as well as turbines for air separation. Nikkiso ACD has the most diversified product line in the industry covering nearly every application requiring pumps or turboexpanders. This position is based at Nikkiso ACD, LLC, located in Santa Ana, CA. Job Overview Leading the Engineering department and reporting to the General Manager, the Director, Engineering Operations provides leadership, vision and support for the engineering team. The Director, Engineering Operations manages and coordinates the work of the engineering team and provides leadership, support and focus while ensuring company goals are met. Responsibilities Plans and directs all aspects of engineering activities and projects within an organization. Ensures all engineering projects, initiatives, and processes are in conformance with organization\'s established policies and objectives. Oversees a robust engineering process and delivery timelines to keep projects on schedule and on budget. Utilizes best practice engineering methods and provides expert technical guidance for engineering initiatives. Responsible for generating and implementing recovery plans for past due engineering milestones to ensure test dates and contractual delivery requirements are maintained. Implements and maintains overall engineering objectives and initiatives. Identify cost reduction opportunities in relation to engineering designs and drawings. Make recommendations for continuous improvement in operational efficiency and safety of the test facility. Direct, review, and approve product designs and changes. Ensure engineering procedures required to mitigate risk of engineering flaws in designs or drawings are in place and being executed. Conducts a continuous search of new materials, processes, and procedures to enhance and improve the product line. Prepare and maintain summary of overall engineering status for each project for weekly reporting to General Manager, CEO, or other Directors. This list is not comprehensive, and tasks not mentioned here may be required. Qualifications Strong operational skills in a product development environment Must possess a history of strong leadership, deep practical engineering knowledge and proven record of accomplishment for timely project delivery, project management, cost control and customer satisfaction. Must be able to work effectively in a team environment and will interface closely with Quality, Project Management, Purchasing, and Operations. Extensive 3D CAD software experience; SolidWorks experience required EPDM experience; SolidWorks EPDM preferred Bring knowledge and creativity to the position as well as have the discipline to drive results and follow established fundamental processes. Demonstrated team building and leadership skills. Demonstrated ability to motivate and innovate. Technical Program Management Knowledge of ISO standards and engineering related administrative and filing procedures Ability to establish and maintain effective working relationships with supervisors and other staff Required Experience and Education: BSME is required. Minimum of 10 years of hand-on recent experience in engineering, with a strong focus on pump design, development, and testing. Experience with cryogenic pumping systems, particularly those designed for liquid nitrogen applications, is highly desirable. Extensive knowledge of engineering theory and design criteria. Ideal Candidate: Demonstrated expertise in thermal dynamics, fluid dynamics, and material science as they relate to cryogenic environments. Familiarity with industry standards and regulations related to cryogenic fluids and industrial equipment. Strong technical background in cryogenic pumping systems, including principles of operation, design considerations, and performance characteristics. Expertise in utilizing engineering software and tools relevant to cryogenic pump design and analysis. Work Environmental and Physical Demands: In order to perform the duties of this job, the employee may be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls. Overtime may be necessary as the workload dictates. This may include week days, weekends, nights and/or holidays. Job will generally be performed in an office environment, but may require travel to a Client\'s office, production facility or industrial/construction job site. Conditions will vary at each location, but the conditions listed above will generally apply. Travel as required Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. In compliance with the Americans with Disabilities Act of 1990, the employer will provide reasonable accommodations to meet the work environmental and physical demands listed above. The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills and abilities required to perform the essential duties and responsibilities of the job, may be accepted. Salary: $130,000 - $190,000 per year EEOC Statement Equal Opportunity Employer/Veterans/Disabled Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr

A legal support services company seeks an experienced Division Manager to oversee operations and drive growth in Glendale, California. This role involves managing daily operations, developing business plans, and leading a team. Candidates must have a bachelor's degree and at least 5 years of management experience, along with strong leadership and communication skills. The company encourages professionals with a background in service-based environments to apply. #J-18808-Ljbffr

Core Requirements: Bachelor's degree 10+ years in Manufacturing Operations management with current P&L responsibility Preferred Requirements: MBA degree The successful candidate will play a key role in directing and executing business goals and objectives to achieve profitable and sustainable growth. This includes implementing key business initiatives, such as lean manufacturing, and helping to develop high-performance teams. The ideal candidate should be an impact player with a proven track record of accomplishments, understand the business implications of decisions, and demonstrate a strong orientation toward profitability. CiresiMorek is a collective of seasoned professionals, each bringing a wealth of experience and a personal touch to all our engagements. With over 3,500 searches and around 2,000 Operations placements, we are more than just headhunters; we are industry insiders, advisors, and diligent architects behind every successful placement. Responsibilities: Complete leadership responsibility for performance and overall development of the business unit Manage the operations with a result-driven framework focused on safety, quality, and continuous improvement to meet and exceed customer expectations and business goals Empower teams with a managerial style that is collaborative, inclusive, and balanced in approach to achieve commitments Plan and direct the manufacturing operations at the lowest cost consistent with established operating metrics/goals Integrate manufacturing, materials, and maintenance functions, ensuring processes result in high-quality throughput Lead efforts to continuously improve the division's competitive position, resulting in reduced turn time and cost Provide leadership and employee development through selection/talent acquisition, performance management, training/development, coaching/mentoring, and motivation of management, supervisory, and hourly personnel in alignment with the business goals and objectives Confidentiality is guaranteed. Applications require a resume/CV with contact information. Learn more about us at CiresiMorek.

Director/Regional VP of Operations - General Contractor - Education Sector - DSA Our client, a highly respected General Contractor, is seeking an accomplished Project Leader to take on a VP/Director of Operations role on their leadership team in Southern California. This firm is well known for delivering high-quality construction projects across multiple sectors - including DSA regulated K-14 education, OSHPD/NCAI regulated healthcare, and many other institutional & commercial facilities. Must Haves Minimum of 15 years of experience managing large-scale construction projects with increasing responsibility. Bachelor's degree in Construction Management, Engineering, or a related field. Demonstrated success leading operations or large project portfolios exceeding $100M in total value. Strong background in general contracting with expertise in preconstruction, estimating, and project delivery. Exceptional leadership skills with a track record of mentoring and developing project management teams. Proven ability to manage client relationships, negotiate contracts, and maintain strong partnerships with owners, architects, engineers, and trade partners. Deep understanding of risk management, cost control, scheduling, and operational strategy. Proficiency with Microsoft Office Suite and industry-standard construction management software. Excellent communication, presentation, and decision-making skills. Unwavering commitment to safety, quality, and team success. Nice to Haves Experience in K-14 education, civic, and healthcare construction environments. Prior experience in a regional or divisional operations leadership capacity. Advanced degree (MBA, MS in Construction Management, or similar). Familiarity with lean construction methodologies and continuous improvement frameworks. Proven success implementing operational efficiencies or standardization initiatives. Active involvement in professional associations or community organizations. Familiarity with California DSA (Division of the State Architect) processes and compliance. Responsibilities Lead and oversee regional operations to ensure projects are executed safely, efficiently, and profitably. Provide strategic direction, leadership, and mentorship to project management and field operations teams. Collaborate with executive leadership to develop and implement company-wide initiatives, strategic plans, and growth objectives. Foster a culture of accountability, innovation, and continuous improvement. Partner with pre-construction, estimating, and business development teams to align project opportunities with company goals. Build and maintain long-term relationships with key clients, consultants, and trade partners. Drive operational consistency across teams and promote best practices in project delivery. Identify and mitigate risks while ensuring adherence to contractual, financial, and safety obligations. Represent the company in industry and community forums to strengthen its market presence. Champion the organization's core values.

About Us: At Rufus Labs, we're on a mission to transform warehouse and supply chain operations through the most advanced wearable technology and AI-powered software platform in the industry. Our flagship product, WorkHero, helps warehouses double their productivity by blending human automation, warehouse labor optimization & analytics, and smart barcode scanning tech. About the job: Rufus Labs is seeking a Director of Warehouse Operations to lead and scale our internal device logistics, inventory management, and fulfillment functions. This role is ideal for a strategic operator who thrives in fast-paced environments, understands warehouse best practices inside and out, and is ready to build out and own the backbone of how Rufus delivers technology to empower connected operators around the globe. You will work closely with our Operations Team, CEO, and Customer Success team to ensure seamless execution of device fulfillment, inventory flow, and process optimization-from SMB deployments to Fortune 500 rollouts. Based out of our Los Angeles HQ, you will oversee the day-to-day warehouse operations, drive continuous improvement initiatives, and help scale our logistics infrastructure to match the growing demand for the Rufus WorkHero platform. This is a hands-on leadership role-we're looking for someone who's not afraid to roll up their sleeves, manage a small team, and optimize systems and workflows for long-term scalability. At Rufus Labs, we build technology that connects frontline workers to the data and tools they need to thrive-combining rugged wearable barcode scanners, powerful Android hardware, and our AI-driven WorkHero platform. If you're passionate about logistics, operational excellence, and being part of a winning team changing the future of work-we want to hear from you. What You'll Do: Own all warehouse operations-including inventory, inbound/outbound shipments, device QC, kitting, and customer order fulfillment Lead a small team and collaborate cross-functionally with Ops, Sales, and Customer Success Manage logistics for large-scale hardware deployments across enterprise accounts Partner with Rufus leadership to forecast, plan, and maintain healthy stock levels across product SKUs Evaluate and optimize workflows, tools, and vendor relationships to drive efficiency Establish, document, and refine SOPs for all warehouse and fulfillment processes Work with Support and Customer Success to ensure timely device replacements and repairs via RufusCare Ensure quality control of all outbound hardware, with attention to packaging and customer experience Implement and monitor warehouse KPIs-efficiency, accuracy, throughput, etc. Own warehouse safety, compliance, and workspace organization Skills You'll Need: 5+ years of experience in warehouse or logistics operations (including leadership experience) Deep understanding of warehouse workflows, inventory management systems, and fulfillment processes Comfortable working with hardware SKUs and coordinating high-volume, multi-location shipments Excellent problem-solving skills and an ability to lead through ambiguity Detail-oriented, organized, and capable of managing multiple priorities simultaneously Collaborative, communicative, and comfortable working across technical and non-technical teams Proficiency in Excel/Google Sheets; experience with WMS, ERP, or logistics tools a plus Bonus: Experience deploying technology or working in supply chain / warehousing environments Bachelor's degree in Supply Chain Management, Operations, Business, or related field preferred What You'll Get: Ownership of a critical function inside a fast-growing, mission-driven tech company The opportunity to scale a modern hardware logistics operation from the ground up Direct collaboration with executive leadership and visibility across the org A chance to build the future of connected operators and frontline tech An entrepreneurial environment with zero bureaucracy and full of hustle

MAJOR RESPONSIBILITIES The Director of Warehouse Operations oversees and drives all aspects of warehouse management, inbound and outbound logistics, systems, and inventory operations at Business & Pleasure Co. This role requires a strong balance of strategic leadership and hands-on operational expertise to ensure accuracy, efficiency, and scalability across a global supply chain, with strong focus in USA operations This individual will lead and support cross-functional collaboration, ensuring that systems, processes, and teams operate seamlessly to deliver on-time, accurate, and cost-effective movement of goods. The Director of Operations will champion continuous improvement initiatives, develop scalable operational strategies, and implement systems that support rapid growth in both B2B and DTC channels. We're looking for a proven captain who's steered companies from $50M to $100M+ in revenue - someone who thrives in rough waters, keeps a steady hand on the wheel, and isn't above grabbing a mop when the deck needs swabbing. ESSENTIAL DUTIES AND RESPONSIBILITIES Warehouse Operations Oversee all warehouse functions including receiving, storage, inventory management, and fulfillment. Develop and implement best practices to optimize space utilization, labor productivity, and accuracy. Ensure facilities and equipment meet safety and compliance standards. Lead planning and execution of physical inventory and cycle counts across multiple locations. Inbound & Outbound Logistics Work closely with Supply Chain Team to manage all inbound logistics from suppliers, ensuring efficient scheduling, customs compliance, and vendor accountability. Oversee outbound logistics for both B2B and DTC, ensuring cost-effective routing and on-time delivery. Build and maintain relationships with logistics partners (LTL, FTL, Flexport, parcel carriers, global freight forwarders). Develop KPIs and reporting structures for transit times, freight costs, and carrier performance. Systems & Process Management Lead strategy and administration of Warehouse Management Systems (WMS) and related technology. Partner with Finance and IT to ensure system accuracy, supporting 3-way match processes, inventory reconciliation, and order-to-cash workflows. Implement automation and system integrations to drive efficiency and scalability. Establish data-driven decision-making practices and operational reporting dashboards. Inventory Management Develop robust policies and procedures to maintain high levels of inventory accuracy across multiple channels. Oversee planning and execution of inventory transfers across warehouses, retail locations, Amazon, and other sales channels. Partner with merchandising, sales, and marketing to forecast demand and ensure inventory alignment with company objectives. Leadership & Team Development Lead, coach, and mentor warehouse managers, supervisors, and logistics teams. Build a culture of accountability, safety, and continuous improvement. Collaborate with leadership on strategic planning, growth initiatives, and cost optimization. Ensure operational teams are equipped with resources, training, and support to meet evolving business needs. QUALIFICATION REQUIREMENTS 10+ years of progressive experience in operations, warehouse, or supply chain management; 5+ years in a senior leadership role. Proven track record managing multi-site warehouse and logistics operations across B2B and DTC. Strong knowledge of WMS systems and inventory management best practices. Experience negotiating contracts and managing relationships with logistics providers (LTL, FTL, ocean/air freight, parcel). Strong analytical and problem-solving skills with experience implementing KPIs, reporting, and process improvements. Excellent leadership and communication skills with the ability to manage and develop high-performing teams. Ability to thrive in a fast-paced, entrepreneurial environment. Experience with big-box retailer compliance requirements (EDI, routing guides, delivery windows), through SPS ideally.

We are seeking a performance-driven Senior Pay Per Click / PPC Manager with deep experience in high-intent, call-based lead generation, and multi-million dollar ad budgets. This role owns end-to-end paid acquisition performance and the technical ecosystems that support accurate attribution, lead quality, and downstream conversion outcomes. Type: Direct hire, fully on-site in downtown LA, Mon - Fri Schedule: Regular hours Pay: $200,000 to $225,000 salary depending on experience Senior Pay Per Click / PPC Manager Requirements 10+ years of hands-on PPC / SEM experience in high-budget, ROI-focused environments Demonstrated success improving CPL, ROAS, etc., and lead quality Recent experience managing multi-million dollar ad budgets. Expert-level command of Google Ads, Performance Max, YouTube, Microsoft Ads, smart bidding, and audience strategies Experience integrating paid media performance with Salesforce or comparable CRM platforms Strong proficiency with call tracking systems, automation tools, chat solutions, landing page testing, and dynamic attribution setups Advanced analytical capabilities using GA4, dashboards, and technical performance diagnostics Proven ability to build and own full-funnel acquisition systems, not just individual campaigns Experience with call-based or high-intent lead generation environments, including regulated verticals Familiarity with intake platforms, experimentation tools, segmentation frameworks, and IVR routing systems Experience partnering closely with intake teams or call center operations Senior Pay Per Click / PPC Manager Duties Build, manage, and optimize campaigns across Google Ads, Microsoft Ads, Performance Max, and YouTube while using GA4 and others for analytics Improve lead quality, CPL, ROAS, etc. through continuous testing and optimization Design and execute structured testing roadmaps across creative, bidding strategies, audiences, and landing pages Manage Local Service Ads including service areas, reviews, performance optimization, and dispute resolution Maintain and optimize Google Business Profiles for accuracy, compliance, and performance Ensure seamless lead flow across paid media, call tracking, intake platforms, and CRM systems Troubleshoot and resolve issues across Zapier, call tracking, chatbots, IVR routing, and CRM integrations Validate attribution accuracy, prevent duplicate records, and maintain data integrity within the CRM Conduct regular call audits to evaluate intake performance, qualification accuracy, and retention quality Test call routing logic on an ongoing basis to ensure proper queues, escalation paths, and language routing Analyze funnel performance from initial contact through qualification, contracting, and retention Deliver weekly performance reporting including spend, leads, CPL, projections, and down-funnel insights Train team members on paid media systems, attribution logic, intake workflows, and routing infrastructure Ensure compliance with platform policies, branding standards, and internal security protocols Document system changes and maintain clear, up-to-date standard operating procedures No deadline to apply.

Property & Asset Operations Manager - Hawaii Portfolio Portfolio Coverage: Hawaii Employment Type: Full-Time | Exempt A privately held commercial real estate organization is seeking an experienced Property & Asset Operations Manager to oversee the operational and financial execution of a portfolio of retail and mixed-use properties located in Hawaii. This Orange County-based role sits between senior property management and asset management and focuses on execution, oversight, and financial discipline - not investment strategy. The position works closely with on-island teams, executive leadership, and internal partners to ensure consistent operations, accurate budgeting, and strong NOI performance across geographically remote assets. The Opportunity This role is responsible for translating approved asset plans into consistent operational execution. The ideal candidate brings strong property knowledge, financial acumen, and sound judgment to manage complex assets remotely while operating within defined approval frameworks. Key Responsibilities • Oversee operational and financial performance of Hawaii p roperties • Prepare annual operating budgets and forecasts • Review monthly financials and identify risks and variances • Oversee CAM reconciliations and expense recoveries • Interpret lease language related to expenses and tenant obligations • Serve as escalation point for tenant, vendor, and compliance matters • Coordinate with on-island property management teams • Support leasing execution and tenant onboarding • Oversee approved capital projects and track spend and timing • Provide clear performance updates to leadership Qualifications Required • 8-12+ years of commercial real estate e xperience • Strong background in budgeting and CAM reconciliations • Working knowledge of commercial leases and recoveries • Experience managing multi-tenant retail or mixed-use assets Preferred • Experience overseeing geographically remote portfolios • Hawaii commercial real estate experience a plus

Job Title: Senior Cost Manager Salary: $170,000 - $180,000 Fortiva are delighted to be partnering with a forward-thinking Owner's Representative firm in Los Angeles to help recruit them a new Senior Cost Manager. This is a critical hire for my client, as they expand and grow into new territories across the US. As the Senior Cost Manager, you will work on a diverse array of projects across the state of California, regularly meeting clients and mentoring and growing the junior talent on the team. Projects span from new build and major developments, refurbishment and fit out, tenant fit out to project delivery and strategic planning. Key Responsibilities: Lead the development and delivery of detailed cost estimates, budgets, cost plans, RFPs, cash flow forecasts, risk registers, and value engineering studies across the full project lifecycle. Oversee and administer the requisition and payment application process, including lien waiver compliance, pay application review, and tenant improvement (TI) reimbursement tracking. Provide ongoing contract oversight to ensure commercial, financial, and performance obligations are met and proactively address potential risks or deviations. Direct industry benchmarking initiatives, including the identification, analysis, and application of relevant peer project data to support informed decision-making. Provide leadership and mentorship to junior and mid-level staff, ensuring the consistent delivery of high-quality cost documentation and professional development of the team. Manage multiple projects simultaneously across varying levels of complexity, or serve as the dedicated cost lead on large-scale, high-profile, or technically complex projects. Serve as a primary point of contact for clients, delivering clear, concise, and strategic presentations to owners, investors, lenders, and other key stakeholders. Produce accurate, market-driven estimates and cost analyses informed by current construction pricing, procurement strategies, and cost economics, requiring minimal adjustment and supporting design development decisions. Ensure projects are delivered in alignment with approved budgets, schedules, and quality standards, while maintaining a strong focus on value, risk mitigation, and financial performance. Key Requirements: Minimum of five years of progressive experience in cost management, estimating, or quantity surveying within the construction, real estate, civil engineering or development sectors. Strong command of construction methodologies, cost structures, procurement strategies, and project financial controls. Demonstrated experience working directly with owners, developers, general contractors, and design teams to lead cost planning, budgeting, and financial decision-making. Advanced expertise in cost control, change management, contract administration, and executive-level cost reporting. Proven ability to identify, evaluate, and manage project risks while providing practical, value-driven recommendations to clients. Exceptional analytical skills and attention to detail, with the ability to interpret complex financial data and exercise sound professional judgment. Excellent communication, presentation, and negotiation skills, with the ability to influence stakeholders and build long-term client relationships. Professional certifications such as RICS, AACE, CCM, or equivalent credentials are preferred. If interested, please send your resume to **************** I will then schedule an informal conversation to see how this role aligns with your future,

Job Title Audit Senior Manager Employment Type Full-Time, Exempt About the Firm Join a top-tier public accounting firm serving privately-held middle-market companies across industries including manufacturing, distribution, professional services, retail, and software. With a strong reputation for quality assurance services, the firm offers a collaborative culture, supportive leadership, and opportunities for career advancement. Position Summary As an Audit Senior Manager, you will lead assurance engagements, mentor and manage teams, and serve as a strategic advisor to clients. You'll work closely with firm Partners and clients to deliver high-quality audits and technical guidance while overseeing engagement economics and contributing to business development. Key Responsibilities Lead assurance engagements, including audits, reviews, and other financial reporting projects Supervise, review, and mentor audit teams, ensuring compliance with internal quality standards Collaborate with Partners on risk assessments, engagement planning, budgeting, and internal audit reports Serve as a technical accounting expert, applying GAAP to complex situations and authoring internal memos Manage client relationships, acting as the main point of contact and problem solver on engagements Monitor and report on team performance, providing coaching and feedback Ensure timely delivery of client deliverables and maintain high client satisfaction Oversee engagement profitability and billing Support recruiting, training, and firm leadership initiatives Stay current on regulatory and technical changes impacting assurance services Qualifications Bachelor's degree in Accounting or related field (Master's preferred) CPA license required 8+ years of recent public accounting experience, with at least 5 years in a supervisory capacity Proven ability to manage multiple engagements and teams effectively Strong technical expertise in GAAP and auditing standards Excellent communication, leadership, and client service skills U.S. work authorization required Technical Skills Proficiency in Microsoft Office Suite (especially Excel) Experience with ProSystems and QuickBooks is a plus Strong project management and delegation abilities Experience presenting to clients and leading internal training sessions Other Requirements Willingness to travel to client locations as needed Active role in business development and firm marketing initiatives Executive presence and strategic mindset 📩 Apply today by sending your resume to Rob@solidrockrecruiting.com to learn more! Direct Phone: 605-595-8018 #J-18808-Ljbffr

We're a premium alcohol-free beverage catering company serving Fortune 500 clients including Nike, Apple, Amazon, and Victoria's Secret. Our clients expect perfection, and we deliver. The Role We need a highly organized, self-motivated Event Operations Manager who can own the entire event lifecycle from planning through execution. This is NOT primarily a bartending job (though bartending skills are a bonus). This is an operations role for someone who thrives on logistics, preparation, and flawless execution. You'll be responsible for: Running our event operations system to generate prep and packing lists Shopping for event supplies and ingredients Preparing mixers, syrups, and beverage components to exact specifications Organizing, packing, and staging all equipment and inventory Setting up and managing beverage service at events Breaking down, cleaning, and restocking after events Maintaining our facility, equipment, and inventory Ensuring everything is always event-ready The Schedule Reality This is feast-or-famine. Some weeks you'll work 35 hours, others you'll work 12. If you need guaranteed 40 hours every week, this isn't the job. You're Perfect for This If You... Are obsessively organized and detail-oriented Work independently without constant supervision Thrive in variable, flexible schedules Have hospitality DNA and stay calm under pressure Take pride in creating flawless experiences Can lift up to 50 lbs and handle physical work Requirements Must Have: Valid California driver's license (clean record) Food Handler's Certificate (or willing to obtain) 21+ years old Flexible availability including evenings and weekends Strongly Preferred: Experience in catering, hospitality, or event operations Bartending experience or beverage service knowledge Inventory management experience Pay: $25-30/hour based on experience Location: Home base in Tustin, events throughout OC/LA area How to Apply: Please submit your resume and include: Brief intro - Why this interests you (3-4 sentences) Relevant experience - Hospitality, events, operations, bartending Availability to start Compensation requirements We'll respond to interested candidates with next steps. Good + Bar is an equal opportunity employer.

Job Title: Operations Manager - Process Automation Reports to: VP, Operational Excellence About Our Organization RIS Rx (pronounced “RISE”) is a healthcare technology startup in the pharmaceutical patient access and affordability space. We have quickly become an industry leader with a valuable service portfolio that addresses common patient access barriers, leading to better treatment outcomes and improved quality of life. Here at RIS Rx, we invite our teammates and partners to “Rise Up” with us to bring accessible healthcare to everyone. Job Summary We are growing exponentially so we need to build products that scale. This Operations Manager will pave the way for our PMs and Engineers by partnering with operators to measure performance, identify high ROI problems, prototype with low-code and GenAI solutions, and implement systems that pull the solution and operations towards the goal. The ideal candidate is a structured problem solver with an eye for detail, a track record of rolling up their sleeves to experience the problem, and excellent communication skills. Duties and Responsibilities • Define KPIs and build dashboards to measure performance and support proactive decision-making. • Identify, structure, and prioritize problems that affect our KPIs. Use frameworks and data to brainstorm options. Facilitate tradeoff conversations with leadership to align on a recommendation. • Create project plans, generate cross-functional buy-in, and project manage a team to meet deliverables. • Build low-code solutions and otherwise prototype products. Use these prototypes to clarify product requirements for PMs and engineers. • Implement processes and systems to reduce chaos and pull operations towards KPIs. • Be a thought partner to our operations, product, and engineering leaders. Qualifications Education/Experience • Bachelor's degree, ideally in a quantitative field like engineering, science, or mathematics. • 5+ years of experience in a role that requires highly structured problem solving like engineering, consulting, finance, and supply chain management. • Experience operating, building, or otherwise getting your hands dirty to solve the problem. Skills • Strong analytical problem solving and structured thinking. Able to translate ambiguity into repeatable and scalable systems. • Thorough and detail oriented. • Action-oriented and not afraid of solving a problem you've never seen before. A self-starter and go-getter. • Comfortable building models in Excel or writing scripts in Python. Bonus points if you've built solutions with GenAI tools. • Excellent communication skills and an ability to tailor your message to the audience. • Collaborative and teammate-lifting mindset.

The Operations Manager is the owner of day-to-day venue performance, combining building operations, event execution, and venue representation into one accountable role. This position ensures the venue is operationally sound, guest-ready, compliant, and professionally represented from the moment a client signs through post-event closeout. This role acts as the primary point of contact for clients, staff, vendors, and ownership, anticipating issues before they arise and ensuring every event runs smoothly, safely, and to brand standards. No task is too small if it impacts guest experience, safety, or operational excellence. Core Responsibilities 1. Building & Facility Operations Oversee all aspects of building maintenance, repairs, and upkeep Coordinate and manage vendors for HVAC, electrical, plumbing, structural, cleaning, pest control, elevators, and waste management Conduct regular facility inspections and preventative maintenance checks Ensure all equipment (elevators, bar equipment, lighting, sound, security systems, fire alarms) is operational and compliant Maintain organized records of repairs, warranties, inspections, service contracts, and logins (1Password) Respond immediately to urgent facility issues and emergencies 2. Venue Representative & Client Management Serve as the Venue Representative / Site Rep for all events Once contract and payment are completed, introduce yourself via: Initial intro call Follow-up intro email Two weeks prior to event: Conduct prep call Complete Event Prep Form in HoneyBook Confirm all logistics, timelines, staffing, and special requests Build rapport with clients, planners, and vendors while protecting venue policies and standards Act as the on-site decision-maker and client-facing authority during events 3. Event & Venue Operations Support Ensure venue is fully operational and event-ready for all bookings Manage and train all Event Hosts / Site Reps Coordinate with hospitality, bar, security, A/V, cleaning, and external vendors Oversee load-ins, load-outs, vendor setup, and breakdown to prevent damage Monitor: Capacity and guest flow Safety and compliance Noise, elevators, restrooms, and common areas Troubleshoot issues in real time during events Each event requires: Site Rep / Venue Manager (Operations Manager or trained delegate) Security / Hosts Cleaning (during & post-event) A/V Engineer (if applicable) (Refer to the specific Venue Manual for staffing ratios.) 4. Staff Management, Scheduling & Conduct Schedule all event staff once event prep is completed (2 weeks prior) Ensure staff are briefed, trained, and aligned with SOPs Dress Code All staff: all black Security & A/V: formal black blazers No hats, scarves, bags, or noticeable accessories Staff Conduct Rules No alcohol consumption before, during, or after events Staff may not consume event food or beverages Staff may bring personal food/water and store in BOH only No guest engagement unless necessary for duties No phone use while on duty No accepting goods, favors, or participation in event activities 5. Standard Operating Procedures (SOPs) Create, document, train, and enforce SOPs for: Opening & closing procedures Event setup and breakdown Emergency protocols Security coordination Cleaning and sanitation standards Vendor and contractor access Staff conduct and escalation procedures Continuously improve SOPs based on feedback and post-event reviews. 6. Compliance, Safety & Risk Management Ensure compliance with building codes, fire safety, and health department regulations Manage permits and inspections as required Work closely with security teams to uphold safety standards Handle incident reporting and post-event operational reviews Take immediate action to mitigate safety risks (spills, overcrowding, equipment issues) 7. Inventory & Asset Management Track all venue assets: furniture, fixtures, tools, equipment Maintain organized storage and BOH areas Ensure toiletries, supplies, and consumables are always stocked Place and manage supply orders proactively Prevent loss, misuse, or damage of venue property 8. Vendor & Budget Oversight Source, negotiate, and manage vendors and contractors Monitor operational spend and stay within approved budgets Submit invoices for approval related to operations and maintenance 9. Tools & Systems Must be proficient in: Trello - task management HoneyBook - CRM & event prep Tripleseat - Lillian venue events Google Workspace - documentation & communication Slack - internal communication Rentman - staffing & scheduling Venue Manuals Qualifications & Skills 3-5+ years experience in venue operations, hospitality, facilities, or event production Strong understanding of building systems and preventative maintenance Highly organized, proactive, and detail-oriented Calm under pressure; decisive and solutions-oriented Strong client-facing communication skills Confident managing staff, vendors, and security teams Comfortable creating systems, checklists, and documentation Flexible schedule including nights, weekends, and event days Success Looks Like Events run smoothly with minimal intervention from ownership Clients feel supported, informed, and confident Issues are solved before guests notice SOPs are clear, followed, and continuously improved Venue is clean, safe, compliant, and always guest-ready Ownership trusts this role to fully "handle it" end-to-end

The Dispatch Operations Manager is responsible for leading and optimizing all dispatch operations for fast growing fuel transport company in Southern CA. This role combines hands-on operational execution with strategic customer relationship management and business development. The ideal candidate brings deep fuel transport industry experience and excels at building high-performing teams while maintaining strong customer partnerships. This position serves as a critical bridge between operations, sales, and customer success. Essential Functions Operations & Execution (50%) Lead, mentor, and develop a team of Dispatch Coordinators ensuring 24/7/365 operational coverage Oversee daily fuel dispatch operations including order processing, driver scheduling, route optimization, and delivery execution Monitor and manage fuel allocation, inventory levels, and supplier relationships to maximize efficiency and minimize supply disruptions Ensure compliance with all DOT regulations, company safety protocols, and industry best practices Analyze operational metrics and implement continuous improvement initiatives to increase fleet utilization and reduce delivery costs Coordinate with drivers, terminals, and suppliers to resolve time-sensitive issues including delays, emergencies, and route changes Develop and maintain dispatch SOPs, training materials, and performance standards Manage shift scheduling, overtime allocation, and workforce planning to maintain service levels Customer Service & Relationship Management (30%) Serve as primary point of contact for key customer accounts, building and maintaining strong partnerships Conduct regular business reviews with customers to assess satisfaction, address concerns, and identify service improvement opportunities Respond to and resolve escalated customer issues with urgency and professionalism Monitor customer automated inventory management systems and ensure keep-full delivery commitments are met Represent Elite Fuels at industry conferences, trade shows, and networking events Collaborate with customers on forecasting, seasonal planning, and emergency response protocols Sales & Business Development (20%) Support new customer acquisition by participating in sales presentations, site visits, and contract negotiations Identify upsell and expansion opportunities within existing accounts Provide operational expertise during RFP responses and pricing development Gather competitive intelligence and market feedback to inform service offerings Partner with sales leadership to develop and execute growth strategies Required Qualifications Minimum 7 years of experience in fuel transportation, petroleum logistics, or bulk liquid hauling operations 5+ years in a supervisory or management role overseeing dispatch, logistics, or transportation teams Deep understanding of fuel supply chain operations including terminals, rack pricing, allocations, and carrier operations Proven track record of building and maintaining customer relationships in B2B service environments Strong knowledge of DOT/FMCSA regulations governing hazmat and fuel transportation Experience with transportation management systems (TMS), GPS tracking, and dispatch optimization software Excellent communication and presentation skills with comfort speaking to executives and at industry events Ability to work flexible hours and be on-call for operational emergencies Preferred Qualifications Experience with dispatch software such as TMW, FuelWise, PeopleNet, or similar platforms Background in retail, commercial, or wholesale fuel distribution CDL with Hazmat/Tanker endorsements (or willingness to obtain) Experience managing 24/7 operations with rotating shift coverage Prior P&L responsibility or budget management experience Key Competencies Leadership: Ability to motivate, develop, and hold teams accountable while fostering a positive work environment Customer Focus: Genuine commitment to exceeding customer expectations and building long-term partnerships Problem Solving: Quick decision-making under pressure with sound operational judgment Communication: Clear, professional communication across all levels from drivers to executives Execution: Results-oriented approach with strong follow-through and attention to detail Industry Knowledge: Deep understanding of fuel transport operations, regulations, and market dynamics Physical Requirements & Work Environment Primarily office-based with regular travel to customer sites, terminals, and industry events (up to 25%) Ability to be on-call and respond to operational emergencies outside normal business hours May require occasional weekend or holiday availability during peak periods or emergencies Compensation & Benefits Competitive base salary: $75,000 - $100,000 based on experience Performance bonus opportunity Comprehensive benefits package including medical, dental, vision 401(k) with company match Paid time off and holidays Professional development and industry conference attendance

Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare. Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication Communicates with pharmacy team, relaying messages from the support center or other key emails as required. Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). Has one year of work experience as a pharmacy technician in a retail or hospital setting. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Requires willingness to work flexible schedule, including evening and weekend hours. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications Previous people management/ leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly

About Us We are a startup revolutionizing the beauty industry by defining the standard of “clean.” Our premium skincare, makeup, and body care formulations combine uncompromising safety, efficacy, and environmental responsibility. Our vision goes beyond products-we aim to empower and inspire confident individuals to drive meaningful change. Our innovative community-commerce ecosystem connects customers, beauty enthusiasts, and loyalists, allowing them to align with our brand in ways that authentically reflect their values and aspirations. From our formulas to our advocacy efforts to our community connection, we lead clean. Position Overview We are seeking a detail-oriented and proactive Operations Manager to oversee logistics (inbound and outbound freight) and fulfillment operations with third-party logistics partners (3PL). This is a critical role that supports our rapidly growing beauty business by ensuring timely delivery of products, managing inbound and outbound flows, and supporting the resolution of daily operational issues. Key Responsibilities Inbound Freight Management Plan and manage inbound shipments (international and domestic) including freight bookings, load consolidation, carrier selection and route optimizations to ensure timely and cost-effective delivery of inventory. Supervise Logistics Coordinator (direct report) to ensure all business logistics needs and deadlines are met or exceeded. Maintain a network of carrier partners to obtain and compare freight quotes to optimize shipping costs and service levels. Manage air freight operations, including tracking and analyzing air freight spend to identify cost-saving opportunities; collaborate with air carriers to negotiate favorable rates and maintain the air freight tracking reports. Customs & Compliance Coordination Coordinate with customs brokers and freight forwarders to ensure smooth customs clearance for international shipments. Prepare and maintain all required shipping and customs documentation (e.g. bills of lading, commercial invoices and packing lists) and ensure proper HTS classifications for imported goods to comply with import regulations. Coordinate and manage execution of established SOPs with 3PL to ensure inbound shipments release timing is in alignment with internal quality assurance compliance processes. Receiving & Delivery Coordination Schedule and confirm outbound carrier shipments for transfers between 3PLs, Contract Packaging partners and Retail locations. Ensure inbound shipments are compliant with 3PL warehouse receiving requirements (labeling, pallet configuration, etc.) to avoid delivery delays or non-compliance fees. Freight Claims Management File and Manage freight claims for any lost, damaged or delayed inbound shipments. Oversee claims process for outbound DTC shipments to ensure 3PL or carrier compensation is successfully completed for all eligible shipments and validated with 3PL freight invoice credits. Internal Orders Support Oversee logistics for internal stock movements, including product sample orders and headquarters (HQ) supply orders. Validate internal orders meet approval and accounting requirements prior to entering NetSuite (ERP). Manage 3PL Ensure these internal shipments are executed efficiently, with proper documentation and tracking, to meet the needs of marketing, events, or other departments. Wholesale Logistics Operations Support wholesale and retail channel operations by coordinating logistics for partner orders (e.g. Retail Sites, Amazon and other Wholesale Retail accounts). Coordinate with 3PL and carriers to ensure compliance with each partner's shipping guidelines and routing requirements, helping to minimize delays and avoid additional fees or chargebacks. Cross Functional Collaboration: Work closely with cross-functional teams - including Sourcing, Product Development, Inventory Management, Planning, and Sales/Wholesale - to align inbound logistics with product launch schedules and inventory needs. Provide expertise in logistics planning and troubleshoot supply chain issues to support overall business objectives. Qualifications & Experience 4+ years of experience in inventory or supply chain operations, beauty or CPG experience preferred. Strong working knowledge of domestic and international freight modes, incoterms, and import/customs regulations. Hands-on experience coordinating global shipments and customs clearance is required. Strong problem-solving and decision-making skills in supply chain contexts. Proactive in identifying issues (delays, shipping discrepancies, etc.) and driving solutions to maintain supply continuity. Proficient in ERP and supply chain software, experience with NetSuite is strongly preferred. Skilled in Excel and data analysis capabilities. Comfortable generating reports and using data to drive decisions. Excellent written and verbal communication skills. Highly organized and process-oriented, with strong attention to detail. Ability to manage up and work independently while also supporting team execution. International experience is a plus, particularly in global supply chain management and logistics. Why Join Us? Competitive compensation, annual performance-based bonus eligibility, and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k), flexible paid time off, and employee discounts. Fast-paced, collaborative work environment with opportunities for career advancement and professional growth. The opportunity to make a significant impact on a growing and innovative beauty brand. Counter is a people-powered movement that starts with those behind it! We're building a team that reflects the diversity of the communities we serve, where every individual is respected, supported, and empowered to thrive. We know that different backgrounds, identities, and perspectives make us stronger, more creative, and better equipped to drive change. That's why we're committed to fostering an inclusive culture where everyone belongs. Counter is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender/gender identity or expression, age, national origin, disability, veteran status, or any other legally protected status. We encourage all individuals to apply and join us in shaping a cleaner, more inclusive future for all.