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Senior operations manager jobs in Baton Rouge, LA

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  • For Internal Use Only

    Gerry Lane Enterprises 3.9company rating

    Senior operations manager job in Baton Rouge, LA

    For Internal Use Only
    $60k-87k yearly est. Auto-Apply 60d+ ago
  • Vice President of Operations

    Rachel Wezners Company

    Senior operations manager job in Baton Rouge, LA

    Job Description of Vice President of Operations (DEMO) RACHEL WEZNERS COMPANY is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
    $115k-191k yearly est. 60d+ ago
  • Customer Operations Manager

    The Hertz Corporation 4.3company rating

    Senior operations manager job in Baton Rouge, LA

    The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $52,000.00 annually **What You'll Do:** + Responsible for daily customer operations and revenue generation for their assigned function + Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engages in effective communication plans focused on building employee engagement in order to achieve business results + Conducts performance evaluations that are timely and constructive, where applicable + Participates in the recruiting process, as required + Provides management with various updates and indicators as requested + Remains current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Ability to address and resolve customer service challenges + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team + Ability to drive process and organizational change + Ability to influence + Ability to motivate teams and keep a positive attitude in a fast-paced environment + Ability to work under minimal supervision with a goal-oriented mindset + Ability to see the big picture and leverage critical thinking and decision-making skills + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $52k yearly 5d ago
  • Senior Group Event Operations Manager

    Maximus 4.3company rating

    Senior operations manager job in Baton Rouge, LA

    Description & Requirements is contingent upon contract award* We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award). This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award. As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas. Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling. The program ensures consistent access to care across dispersed populations and contributes to broader public service goals. Essential Duties and Responsibilities: - Responsible for hiring, training, supervising and developing staff. - Serve as liaison to clients and other outside agencies as assigned. - Maintain active and professional communication with program contacts to ensure program goals are met successfully. - Collaborate with program management staff and leadership to ensure departmental performance and operational goals are met. - Actively manage any issues or concerns brought up by clients or program staff and provide immediate and effective resolution. - Communicate on a weekly basis with respective program staff to ensure all required tasks and assignments are being adhered to and completed. - Serve as a resource to staff by properly managing and resolving departmental escalated issues as well as policy and procedure clarification and support. - Participate in the development and review of program materials and resources. - Participate in the development, implementation and ongoing oversight of Client server data exchange. - Promote program image and goals through public speaking engagements and professional presentations. - Submit activity reports to the senior program leadership. - Ensure that all departmental performance goals are met. - Monitor and communicate issues, risks and concerns to the senior program leadership. - Audit, review and approve expense reports. - Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template. - Participate in strategic planning and ongoing process improvement for the program. - Perform other duties as assigned by the senior program leadership. Minimum Requirements - Bachelor's degree in a health, social services, business or communications field required, or equivalent combination of education and experience. - Minimum of 7 years of experience working in community settings involving health and/or human services required. - Minimum of 3 years of people management experience required. - Demonstrated ability to manage and motivate direct reports. - Extensive experience managing staff in a call center environment. - Experience managing remote staff. - Demonstrated ability to establish and maintain relationships with key stakeholders. - Knowledge of Microsoft Office Products (MS Word, Excel, PowerPoint). - Highly developed written and oral communication skills. - Strong interpersonal skills. - Ability to work in a dynamic and changing environment. - Ability to work independently with minimal supervision while adhering to professional code of ethics, performance expectations and all policies and procedures as outlined by the Program and Organization. - Capacity to foster and maintain a positive and productive work environment. - Training, coaching, and mentoring skills preferred. #maxcorp #LI-AM1 EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com. Minimum Salary $ 111,300.00 Maximum Salary $ 151,300.00
    $34k-67k yearly est. 7d ago
  • Facilities / Engineering Operations Manager 2

    Sodexo S A

    Senior operations manager job in Baton Rouge, LA

    Role OverviewSodexo Energy & Resource is seeking a Facilities/Engineering Operations Manager 2 for an Oil & Gas client in Geismar, Louisiana. The ideal candidate will maximize the value of the client's assets and achieve the operational and financial goals and objectives by developing, implementing, and executing an overall Strategic Plan for each property and the portfolio. Sodexo Energy & Resource teams deliver comprehensive solutions tailored to diverse locations. From headquarters to offshore rigs, our integrated facilities management, dining and 24/7 hospitality offerings are designed to meet your offshore and onshore service needs.
    $99k-129k yearly est. 11d ago
  • Operations Project Manager - Offshore

    Refined Technologies, Inc.

    Senior operations manager job in Baton Rouge, LA

    At Refined Technologies, we believe operating with an eternal purpose fuels excellence . This guides everything we do; it gives us a purpose that is greater than ourselves. RTI is the leader in the chemical cleaning segment of the refining industry, providing patented chemistries, processes, and equipment for cleaning and treating units during shutdowns. While focused on clients, we are fueled by our mission to: Honor God Always, Help People Develop, Pursue Excellence, and Earn a Profit. We are a fast-paced, dynamic, and entrepreneurial-minded organization full of servant-hearted leaders. Want to know more about our culture? Check out the RTI Playbook. If you're ready for your work to matter, we're ready to hear from you! We're currently growing our team of Artisans with a(n) Operations Project Manager - Offshore. RTI employs a staff of Operations personnel that are highly experienced in offshore process operations and equipment. Our Operations Project Managers work with offshore operations and mechanical personnel to plan and carry out shutdown, clearing, and chemical cleaning strategies. We are looking for good people along the gulf coast for our offshore team. Duties & Responsibilities Leads a team of RTI employees as they execute clearing and cleaning activities on offshore facilities. Creates, reviews, and implements MOC-level clearing and cleaning plans using computer-based documents and developer programs. Follows and implements best practices through consistent use of RTI's best practices, project planning resources, and execution roadmaps. Trains client personnel on RTI's cleaning and clearing strategies. Follows-up with clients to ensure that their expectations and milestones are met or exceeded. Conducts business in a safe manner consistent with RTI's Core Behaviors, with an emphasis on a servant's heart and competitive urgency. Builds key relationships with client personnel within multiple levels of the organization to include all aspects of creating successful execution and client satisfaction. Participates in sales presentations and lending industry expertise to specific application strategies. Conscious of the cost of doing business and makes daily decisions to lower costs and drive revenue. Identify and implement operational efficiencies both internally (RTI) and externally (client). Ensures that client site entry and safety requirements are adhered to and that applicable JSA is completed and reviewed daily. Acts as an onsite safety liaison on all projects. Completes Incident Reports and participates in cause finding and corrective action. Completes all project close-out tasks and documentation. Directs offshore personnel and contractors on the staging of RTI chemistry. Safely sets up RTI equipment (places and connects RTI-owned pumps and hoses). Manages offshore contractors (mechanical fitters) as they connect RTI equipment to all identified tie-in points and facility utilities. Operates and/or leads the operations of RTI-owned equipment during the chemical injection process. Leads clean-up efforts after the project and de-mobilizes equipment, per specified procedures. Performs periodic, scheduled, and as needed maintenance on RTI Equipment. Maintain a consistent level of competency in RTI equipment Operations and Maintenance. Supervisory Responsibilities Familiar with leadership responsibilities and is comfortable assuming total responsibility for project success and other RTI personnel involved with the project. Provides direction and technical support to Operations Technicians. Acts as a mentor to Operations Technicians to increase their knowledge base and skill level. Maintains ownership and oversight for proper installation of execution equipment by maintenance personnel. Requirements Minimum Qualifications At least five of offshore operations experience Experience leading teams in an offshore environment; preference is given to those with supervisory experience and lead production roles. Established history of coordinating and leading teams to achieve and surpass predetermined goals. Must have the desire to serve others as not only a leader but a team member. Must be willing to work offshore for extended periods of time. Solid understanding of offshore processing equipment, safety devices, and BSEE and USCG regulatory requirements. Understands operations parameters that exist on offshore facilities. Ability to plan process circuits in a simple, efficient, and effective manner. Ability to clearly and effectively communicate plans and needs to offshore personnel at multiple organizational levels. Maintains ability to troubleshoot and resolve operational issues on complex circuits, PFD drawings of the application (strong mechanical aptitude).and implement corrective actions to maintain forward progress. Ability to build and lead a team of diverse individuals consisting of not only internal personnel but also team members from clients and 3rd party contractors as well. Ability to navigate and professionally utilize software tools required for project management. Perform all work safely in all settings. Proven ability to operate as a self-starter and manage projects to completion with minimal management oversight. Must be able to complete all requirements to travel to offshore sites. Helicopter Safety & Escape Sea Survival including Emergency First Aid Fire Fighting and Self Rescue Working Conditions / Physical Demands The Company requires passing a pre-employment physical in which an objective medical professional will determine whether you can safely meet the physical demands of the position. Familiarity in working in offshore living/working conditions is crucial. Duration of Workhours During Project Executions: Typically, 12 continuous hours that may extend up to 16 - 18 hours if an emergent need exists, for up to 14 days in a row. Day shift and/or night shift. Working Conditions During Project Executions: Uneven or unstable ground, and wet, muddy, or slippery surfaces and footings. Outside locations in extreme temperatures and weather conditions including wind, rain, snow, and other forms of inclement weather. Routine, intermittent exposure to noise more than 85 dBA-TWA. Environments that may necessitate the use of respiratory protection for the shift duration. Half-face, full-face, and/or supplied air Medical clearance to use respiratory protection is required. Quantitative fit testing for specific respiratory protection is required. Physical Demands: Work at heights up to 150 ft/ 45m accessed via stairs, climbing ladders, or critical lifts by cranes. This requires an ability to climb ladders and stairs without issue. Lifting and carrying up to 40lbs., without assistance. Pushing/pulling up to 100 lbs., without assistance. Standing and walking for up to 12 to 16 hours daily with minimal rest breaks. May exceed 10,000 to 15,000 steps per day. Bending and stooping repeatedly and performing task including twisting or turning valves and using wrenches and hand tools. Travel Requirements The ability to travel to offshore facilities, potentially internationally, is key to supporting a growing list of clients. About Refined Technologies RTI is a global industrial solutions provider delivering value to process facilities through expert-level refinery professionals skilled in operations, engineering, and process supervision. RTI helps those who fuel the world produce energy more effectively by delivering safe, fast, and predictable shutdowns in upstream and downstream facilities through innovative operations teams and revolutionary cleaning technologies. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applicants for regular U.S. positions must be authorized to work in the United States for Refined Technologies, Inc. without the need for sponsorship of an immigration authorization or visa (e.g., TN, H-1B, or other employment-based immigration authorization or visa). All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, or other protected status under federal, state, or local laws.
    $76k-111k yearly est. 49d ago
  • Baton Rouge Operations Manager

    PCMS 3.7company rating

    Senior operations manager job in Baton Rouge, LA

    Job DescriptionSalary: TBD Professional Cleaning & Maintenance Services, LLC (PCMS) is offering a wonderful opportunity for an individual looking to apply their managerial skills to produce outstanding service-based results. We seek an Operations Manager who is passionate about leading teams, ensuring operational excellence, and driving high-quality service across our East/West Baton Rouge Parishes facilities. The ideal candidate must possess the ability to meet the following criteria: Leadership & Team Management: Strong experience supervising and motivating teams to achieve operational goals and maintain high-performance standards. Service Excellence: Proven track record of delivering exceptional service while ensuring strict adherence to quality and safety standards. Operational Oversight: Expertise overseeing daily operations, managing schedules, performing facility inspections, and ensuring compliance with established protocols. Problem Solving & Communication: Excellent communication skills to facilitate clear communication with team members, departments, and the corporate office. Ability to quickly identify issues and implement effective solutions. Safety & Quality Focus: Commitment to maintaining a safe work environment while ensuring the highest level of quality control in all operational processes. Training & Development: Passion for mentoring and training staff, guiding to help them meet performance goals and advance within the company. Flexibility & Adaptability: The willingness to work flexible hours, including nights and weekends when necessary, and adapt to our business's dynamic needs. Strong Organizational Skills: Ability to manage multiple tasks, handle tight deadlines, and maintain meticulous records of operational activities. At PCMS, we are committed to fostering a positive, collaborative work environment where you can grow professionally while making a significant impact on our team's success. We want to hear from you if you have the drive, experience, and passion for leading a team in a fast-paced service environment!
    $63k-92k yearly est. 2d ago
  • Operations Manager (Cosmetology & Barber)

    Psi Services 4.5company rating

    Senior operations manager job in Baton Rouge, LA

    **Title:** Operations Manager (Cosmetology and Barber) **Salary:** Up to $95k/annually ** About PSI** Join Us at PSI - Where You Belong, Grow, and Thrive! At PSI, we believe that people achieve their best when they feel they truly belong. That's why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience. We're proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you'll feel the difference in how we work, grow, and succeed together. What You Can Expect From Us - We know that great work starts with feeling valued. That's why we've benchmarked all our roles against local market rates and why you'll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations. **About the Role** The Operations Manager in PSI's Licensure team monitors daily client and customer operations to ensure they receive superior service. This role will be responsible for the management and supervision of operations resources, processes, and technology in the Licensure Cosmetology team. This role supports all operations and service delivery to cosmetology clients, candidates, and schools. Performing necessary tasks to ensure SLA's are met, clients are satisfied with our support, and team members have guidance and direction to meet company objectives. This is a full-time permanent role, Monday to Friday during general operating hours. This individual may be required to support critical issues during evenings and if necessary, outside of normal business hours. Up to 40% travel may associated with this role, as this individual travels to client sites, educator training, conferences, and more across the country. **Role Responsibilities** + Responsible for all operations and service delivery to cosmetology clients, candidates, and schools. + Assisting with escalated issues and requests, including interfacing with clients or schools in tandem with account directors. + Maintain best practices for client and candidate requests, including ticket queue reviews, and owning all aspects of channels for support cross functionally. + Create and maintain support documentation and standards. + Work cross-functionally to hold others accountable, ensuring optimal outcomes across business units and teams. Able to influence without authority. + Application processing delivery for cosmetology clients. + Test Center and facilities planning and coordination. + Define and maintain national facilities standards across supported programs. + Manage and lead multiple teams. + Responsible for people, process and technology supporting our evaluators. + Working with HR for people issues and escalations. + Oversight of special event and group testing, training, and execution. + Site scheduling and staffing optimization + School support and coordination. + Responsible for meeting current contractual obligations and prepare for the successful retention of clients. + Able to manage C-Level expectations displaying a level of business acumen with this level of the leadership team. + Participate in internal account reviews with the PSI and client executive teams. + Assist with new client implementations, ensure readiness for support and go/no-go decisions. + Be fiscally responsible with operational cost decision making, manage to operational budget. + Ensure staff resolve client inquiries and complaints through use of ticketing platform in a timely manner. + Coach, mentor, develop and lead a diverse team of on-site and remote employees. + Assist and collaborate with department leadership regarding staff, daily operational tasks, and management of existing licensure client relationships. + Sense of urgency and accountability for responding to escalations as well as internal and external client requests. + Enforce a support structure for the team which sets them up for success with services provided. + Foster positive client relationships by overseeing staff's appropriate responses to client requests, addressing issues, guide and assist staff in resolving escalations, andcoordinating tasks to meet deadlines. + Ensure all existing clients are being serviced to both their contractual and service level agreements. + Participate in operational and planning meetings and attend calls to fulfil client deliverables as needed. + Review and approve timesheets and PTO requests. + Responsible for the completion of employee performance reviews and establishing annual goals in alignment with the business. + Train and onboard staff. + Project management and the ability to manage multiple project assignments, timelines, deliverables, and milestones. + Complete other projects and assignments at the direction of department leadership. **Knowledge, Skills and Experience Requirements** + Bachelor's degree or relevant experience. + In-state cosmetology or barber licensee + 5+ total years of progressively responsible roles relating to customer and/or client support in a services industry + 2+ years of employee management experience. + Prior testing, licensing, credentialing experience preferred. + ITIL certification preferred. Experience with ticket management platforms and best practices required. + Experience building and running reports in various platforms to track metrics; able to leverage reports to facilitate data driven decision making and client conversations. + Working knowledge of Microsoft Office applications, PowerBI, and Tableau. + Excellent organizational, verbal, and written communication skills that encompass entry level through c-suite audiences. + Strong analytical, problem solving, and critical thinking skills to solve complex problems. + Strong time management skills, self-directed. **Benefits & Culture** Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose: + Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions + Generous Time Off: Enhanced paid time off/annual leave policies + Health & Wellbeing Coverage: Medical insurance tailored to your region, plus: + US: Dental, vision, life, and short-term disability insurance + UK: Medical cashback plan including dental, vision, and income protection + Flexible Spending Accounts (US) + Employee Assistance Program (EAP): Confidential support whenever you need it + Work-Life Balance: We understand life happens outside of work, and we fully support flexibility + Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired + Future Planning: Tools and support to help you grow personally and professionally + Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry At PSI, we're more than just a workplace - we're a global team driven by shared values and real impact. If you're ready to be part of a company that's committed to your growth and well-being, we'd love to hear from you. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $95k yearly 60d+ ago
  • Senior Manager, Global Regulatory Affairs

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Senior operations manager job in Baton Rouge, LA

    Provides critical support in developing global regulatory strategy, planning and execution of global investigational and marketed prescription drug submissions and manages lifecycle activities for all assigned projects in alignment with the Global Regulatory Lead. Translates complex pertinent global requirements and provides an assessment of the associated regulatory challenges to the GRL, global regulatory team, assigned project teams, and internal/external functional business units as needed. Works collaboratively with members of the global regulatory team to develop global regulatory plans, address global regulatory issues, health authority queries, and regulatory obligations. **J** **ob Responsibilities** - Provides critical support in developing global regulatory strategy, planning and execution of global investigational and marketed prescription drug submissions and manages lifecycle regulatory activities in alignment with the Global Regulatory Lead (GRL). - Identifies the need and obtains regulatory intelligence, researches precedent approvals and prior health authority decisions to assess applicability to support development of strategic options for assigned Otsuka products. - Translates complex pertinent global requirements and provides an assessment of the associated regulatory challenges to the GRL, global regulatory team, assigned project teams, and internal/external functional business units as needed. - Works collaboratively with members of the global regulatory team (GRL, regional leads, CMC-RA, labeling, medical writing, regulatory operations, etc.) to develop global regulatory plans, address global regulatory issues, health authority queries, and regulatory obligations. - Authors, coordinates, reviews, and executes submissions and responses to regulatory authorities related to INDs, amendments, supplements, aggregate reports, NDAs (as applicable) within company timelines and in accordance with regulations and guidelines. - Independently manages preparation of INDs, CTAs, amendments, supplements, and aggregate reports within company timelines and in accordance with regulations and guidelines. - Confirms submission documents are accurate, compliant, and high-quality to allow for smooth and expeditious approvals from regulatory authorities. - Serves as the sponsor point of contact to the health authority. - Represents GRA in project team meetings and provides regulatory guidance and perspective to the cross-functional team in conjunction with GRL, to determine appropriate actions to meet timelines and/or resolve issues. - Effectively manages and directs internal support staff and external consultants for assigned projects. - Interacts effectively with internal/external functional business units to gather data and develop documentation required for on-time submissions. - Works closely with GRA department to execute departmental initiatives to improve overall efficiency, quality, and/or output. - Assess and develop innovative ideas to move GRA department to address current and future challenges. **K** **nowledge, Skills, and Competencies** **K** **nowledge** - Experience working in the pharmaceutical and/or healthcare industry. - Knowledge and experience with preparation of global regulatory submissions (IND, CTA, NDA or BLA, MAA). - RAC certification a plus. **Skills** - Strong oral and written communication skills. - Solid working knowledge and understanding of the drug development process, laws, regulations, and guidelines including FDA, ICH, etc. - Able to successfully interpret and apply regulatory intelligence to work output. - Ability to lead teams, prioritized work, proactively manage and communicate issues, scopes progress and risks throughout the project lifecycle ensuring key stakeholders are informed. - Able to establish close communications and working relationship with cross functional teams to meet business objectives. Results-oriented, entrepreneurial, and self-motivated with excellent organizational skills with ability to learn and grow. - Strong demonstrated experience with Microsoft Office programs (Word, Excel, PowerPoint, Outlook) and familiarity with electronic document management systems (EDMS). **Competencies** See OPDC Competencies Chart (Level X) **P** **hysical Demands and Work Environment** Travel (approximately 20%) See document Physical Demands and Work environment for further requirements. **Education and Related Experience** Bachelor's degree with 5+ years' experience or Master's degree with 2 years' experience in regulatory affairs or related areas (e.g., clinical development, project management, quality assurance, etc.) in pharmaceutical or healthcare related industry. Experience with FDA or other health authority interactions desirable. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $146,955.00 - Maximum $219,650.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $147k yearly 60d+ ago
  • DIRECTOR OF RETAIL OPERATIONS

    DSG 4.6company rating

    Senior operations manager job in Baton Rouge, LA

    Ashley, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Director of Retail Operations. The ideal candidate is responsible for providing support related to the management and control over the day-to-day store operations within their assigned region. While providing vision on process improvements that maintain growth and profitability within their region. Salary Range is: $70 to $100K annually OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: * Generous Paid Time Off (PTO) * Opportunity for advancement * Medical, Dental, Vision, & Retirement Benefits * 401k Plan * Employee Purchase Discounts of 30% or more KEY JOB RESPONSIBILITIES * Manages and directs the retail stores on the basis of profit and efficiencies * Responsible for completing established ROCKs each quarter * Implements policies and procedures established by the Executive Team; overesees the administration and execution of said policies * Directs, through subordinate managers and staff, the on-going improvements of operations within the scope of the company's mission and vision for the Retail Stores. * Actively develops and manages all facets of the retail expansion to meet organizational needs supporting company growth * Responsible for management, development and training of staff * Performs internal customer service functions by answering store associate requests and questions from the stores * Systems "Power User" competency level required * Oversees training for new store openings * Responsible for process improvement within the retail stores * Contributes to PSR goals through process development and improvement for sales and store processes * responsible for maintenance of Standard Operating Procedural manuals and content development * Conducts secondary interviews for potential as requested or needed * Provides data integrity audits to Regional Managers and Directors to ensure cleanliness of open orders * Actively pursues loss prevention through audit department and process review * Responsible for overall coordination of quarterly Marketing meetings * Responsible for contribution to the quarterly company newsletter * A Hope to Dream Champion and representative * Occasionally, The Director of Retail Operations will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to suit the needs of the company KNOWLEDGE/SKILLS/ABILITIES: * High School Diploma * Efficient in Microsoft programs, Word and Excel * Ability to effectively administer assigned programs * Interpret and apply established policies and procedures * Establish and maintain accurate records * Plan, administer, and evaluate work programs * Interpret and analyze information * Draw valid conclusions and project consequences of decisions and recommendations * Prepare studies and reports concerning complex matters, write proposals * Set priorities, meet deadlines and make sound decisions * Establish and maintain accurate records * Maintain level of knowledge required for satisfactory job performance * Communicate effectively * Establish and maintain effective working relationships with employees * Minimum of 5 years experience in retail furniture or a sales driven organization * A proven record for coaching and development of associates is necessary Ashley is an Equal Opportunity Employer. Ashley does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
    $70k-100k yearly 13d ago
  • Regional Operations Manager

    TCI Transportation 3.6company rating

    Senior operations manager job in Baton Rouge, LA

    🚛 Regional Operations Manager - Transportation Fleet Travel: Up to 40% Reports to: Regional Director of Operations Company: TCI Logistics Compensation: $85,000 annual salary, based on experience and qualifications Position Overview Are you a results-driven operations leader with a passion for transportation logistics and team development? Join TCI, where innovation meets integrity. We're looking for a Regional Operations Manager who can lead, grow, and optimize performance across multiple terminals within their assigned region. This role is key to ensuring profitability, operational excellence, and superior customer service, all while upholding our core values: Dedication, Positiveness, Innovation, Ethics, and Accountability. Key ResponsibilitiesLeadership & Team Management Oversee regional teams including Dispatchers, Managers, Drivers, and Admins. Hire, train, and retain top talent aligned with TCI's core values. Conduct impactful weekly L10 meetings and guide your team through quarterly goal-setting (Rocks) Operational Excellence Drive on-time delivery, scanning efficiency, and customer service metrics. Ensure regulatory compliance (DOT/FMCSA/local) and enforce company safety policies. Train and mentor Driver Managers and Admins to elevate performance and adherence to TCI's Operations Training Manual. Customer Engagement Maintain proactive relationships with customers through regular visits and performance reviews. Identify and address service issues with innovative solutions and detailed reporting. Financial Oversight Own P&L responsibilities across assigned terminals. Execute financial planning and cost controls including payroll, fuel audits, labor optimization, and equipment tracking. Use the Fleet Ops Dashboard and KPI metrics to reduce operational costs and maximize regional profitability. Technology & Compliance Ensure adoption and efficient use of McLeod, Samsara, Ten Street, and TCI's proprietary tools. Maintain 95%+ compliance with live dispatch and systems utilization standards. Qualifications 5+ years of experience in transportation, logistics, or fleet operations management. Proven ability to lead cross-functional teams in a fast-paced environment. Familiarity with P&L management and logistics KPIs. Strong understanding of DOT, FMCSA, and OSHA compliance. Experience with logistics tech platforms like McLeod, Samsara, and ELD systems preferred. Excellent communication, strategic thinking, and problem-solving skills. Why Join TCI? At TCI, we foster a collaborative environment rooted in trust, accountability, and growth. We offer: Competitive compensation: $85,000 annual salary Performance-based bonus potential Opportunities for advancement within a growing logistics network A culture that values safety, technology, and operational excellence
    $85k yearly 60d+ ago
  • Regional Operations Manager

    The Blue Collar Recruiter of Marietta

    Senior operations manager job in Baton Rouge, LA

    Job DescriptionOverview A rapidly growing industrial equipment solutions provider is seeking an experienced Regional Operations Manager to lead operations across several states. This role offers the chance to shape strategy, drive performance, and support a culture built on safety, quality, and customer focus. What We Offer Competitive pay and benefits Strong training and development programs A people-first culture with opportunities for growth in a fast-moving business Key Responsibilities Own full P&L accountability for regional operations - must have experience managing the full P&L Private Equity experience required Oversee day-to-day activities to ensure efficiency, quality, and safety standards are met. Partner with cross-functional teams to enhance processes and improve service delivery. Develop and execute operational strategies aligned with organizational goals. Analyze performance metrics and implement continuous-improvement initiatives. Manage budgets, forecasts, and resources to optimize results. Build and maintain strong client, supplier, and stakeholder relationships. Recruit, mentor, and develop high-performing teams. Ensure compliance with all regulatory and company standards Qualifications Bachelors degree in Engineering, Operations, or related field (or equivalent experience). 5+ years in operations leadership, ideally in fabrication, manufacturing, or service of heavy/industrial equipment. Strong grasp of manufacturing processes, quality systems, and safety best practices. Proven ability to lead teams, manage P&L, and drive operational excellence. Excellent problem-solving, analytical, and communication skills. Proficiency with operational management tools/software. Willingness to travel as needed across the region.
    $57k-79k yearly est. 8d ago
  • Director Of Retail Operations

    Dba Dufresne Spencer Group

    Senior operations manager job in Baton Rouge, LA

    Ashley, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Director of Retail Operations. The ideal candidate is responsible for providing support related to the management and control over the day-to-day store operations within their assigned region. While providing vision on process improvements that maintain growth and profitability within their region. Salary Range is: $70 to $100K annually OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: Generous Paid Time Off (PTO) Opportunity for advancement Medical, Dental, Vision, & Retirement Benefits 401k Plan Employee Purchase Discounts of 30% or more KEY JOB RESPONSIBILITIES Manages and directs the retail stores on the basis of profit and efficiencies Responsible for completing established ROCKs each quarter Implements policies and procedures established by the Executive Team; overesees the administration and execution of said policies Directs, through subordinate managers and staff, the on-going improvements of operations within the scope of the company's mission and vision for the Retail Stores. Actively develops and manages all facets of the retail expansion to meet organizational needs supporting company growth Responsible for management, development and training of staff Performs internal customer service functions by answering store associate requests and questions from the stores Systems "Power User" competency level required Oversees training for new store openings Responsible for process improvement within the retail stores Contributes to PSR goals through process development and improvement for sales and store processes responsible for maintenance of Standard Operating Procedural manuals and content development Conducts secondary interviews for potential as requested or needed Provides data integrity audits to Regional Managers and Directors to ensure cleanliness of open orders Actively pursues loss prevention through audit department and process review Responsible for overall coordination of quarterly Marketing meetings Responsible for contribution to the quarterly company newsletter A Hope to Dream Champion and representative Occasionally, The Director of Retail Operations will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to suit the needs of the company KNOWLEDGE/SKILLS/ABILITIES: High School Diploma Efficient in Microsoft programs, Word and Excel Ability to effectively administer assigned programs Interpret and apply established policies and procedures Establish and maintain accurate records Plan, administer, and evaluate work programs Interpret and analyze information Draw valid conclusions and project consequences of decisions and recommendations Prepare studies and reports concerning complex matters, write proposals Set priorities, meet deadlines and make sound decisions Establish and maintain accurate records Maintain level of knowledge required for satisfactory job performance Communicate effectively Establish and maintain effective working relationships with employees Minimum of 5 years experience in retail furniture or a sales driven organization A proven record for coaching and development of associates is necessary Ashley is an Equal Opportunity Employer. Ashley does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
    $70k-100k yearly 12d ago
  • Manufacturing Operations Director

    Louisiana State University 4.6company rating

    Senior operations manager job in Baton Rouge, LA

    All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Job Posting Title: Manufacturing Operations Director Position Type: Professional / Unclassified Department: LSUAG Chancellor - LAES - Aquatic Germplasm & Genetic Resources Center (Terrence R Tiersch (00011984)) Work Location: 0101 Aquatic Germplasm & Genetic Resources Ctr Pay Grade: Professional : The LSU Agricultural Center is a statewide organization with offices in every parish of Louisiana. We are currently seeking extraordinary candidates for the position outlined below. This position will be domiciled at the Aquatic Germplasm And Genetic Resource Center in Baton Rouge, Louisiana. About the LSU Agricultural Center: The LSU AgCenter is one of 8 campuses within the LSU enterprise. The LSU AgCenter includes the Louisiana Agricultural Experiment Station, which conducts agricultural-based research, and the Louisiana Cooperative Extension Service, which extends the knowledge derived from research to the people of the state. The AgCenter is headquartered in Baton Rouge and has 12 academic departments and five regions which are made up of 15 branch research stations and an extension office in each parish. More information can be found at ******************** Position Description: The Manufacturing Operations Director position's primary purpose is guiding the development of and directing day-to-day operations and supervising professional and support staff. Providing leadership and support staff to meet organizational goals. This position reports to the Professor and Director. Specific duties are as follows: * Identifying and evaluating the needs of small to medium-sized manufacturers and providing available services to meet those needs. * Ability to prepare annual operating plans, revisions to budget and meeting financial and other reporting requirements. * Assist in processing electronic survey activity for clients/staff, monitor and report project completions to NIST MEP. * Performs other duties as assigned. Qualification Requirements: Baccalaureate degree in a related field. Experience in the public sector and/or a university setting is desirable. Must have excellent interpersonal, administrative, and organizational skills, along with strong computer skills. LSU and the AgCenter are dedicated to fostering an environment where our employees feel appreciated for their skills and individual qualifications. If a candidate does not meet the minimum qualifications listed but has other qualifications or substantial experience related to the key responsibilities, we encourage them to apply (per La. RS 42:36). Date Available: Upon completion of the selection process. Application Deadline: October 8, 2025, or until a suitable candidate is identified. Application Procedure: Qualified candidates must apply online using the LSU Workday Careers site (or through Workday for internal applicants) by attaching file(s) containing a curriculum vita, a letter of application, official university transcripts, and two letters of reference. Questions about the online application system should be directed to the HRM Office at ************ or ************************. (Paper, faxed, or emailed application materials will not be accepted.) In lieu of attaching the letters of reference, they may be sent directly to: Dr. Terrence R. Tiersch, Professor Aquatic Germplasm and Genetic Resources Center Louisiana State University Agricultural Center 2288 Gourrier Avenue Baton Rouge, LA 70820 Email: ************************* Phone: ************** Website: ******************* The LSU Agricultural Center is a statewide campus of the LSU System and provides equal opportunities in programs and employment. Additional Job Description: Competencies: None Special Instructions: Manufacturing Operations Director Posting Date: September 24, 2025 Closing Date (Open Until Filled if No Date Specified): January 22, 2026 Additional Position Information: Background Check - An offer of employment is contingent on a satisfactory pre-employment background check. Benefits - The LSU AgCenter has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), university holidays (14 per year), generous annual (vacation) and sick leave benefits, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System. Specific benefits depend on job category, percent effort and length of employment. Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, next Source Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement. Essential Position (Y/N): About the LSU Agricultural Center: The LSU AgCenter, is one of eight campuses within the broader LSU enterprise (LSU System). The LSU AgCenter includes the Louisiana Agricultural Experiment Station, which conducts agricultural-based research, and the Louisiana Cooperative Extension Service, which extends the knowledge derived from research to the people of the state. The AgCenter is headquartered in Baton Rouge and has 12 "on campus" academic departments and five regions which are made up of 15 branch research stations and an extension office in each parish. For more information, visit the AgCenter's website at ******************** The LSU Agricultural Center is an Equal Opportunity Employer. HCM Contact Information: Questions or concerns can be directed to the LSU AgCenter Human Resources Management Office at ************ or emailed ************************.
    $90k-117k yearly est. Auto-Apply 48d ago
  • District Manager

    Mobilelink USA

    Senior operations manager job in Baton Rouge, LA

    Job Details BatonRouge, LA Full Time $90000.00 - $105000.00 Base+Commission/year Territory ManagerDescription Territory/District Manager - Lead, Inspire, and Drive Success Are you a dynamic leader with a passion for motivating teams and driving sales? At Mobilelink, we're looking for a Territory/District Manager who thrives on coaching, inspiring, and leading by example. This is more than just a job-it's an opportunity to shape the future of retail, build high-performing teams, and take your career to new heights. Why You'll Love This Role As a Territory/District Manager, you'll be the driving force behind multiple stores, ensuring exceptional customer experiences, mentoring Retail Store Managers, and empowering sales teams to exceed goals and grow the brand. Your leadership will directly impact business success, team development, and customer loyalty. What You'll Be Doing Inspire and Lead: Set the standard for excellence by coaching, mentoring, and motivating Retail Store Managers and their teams Maximize Performance: Challenge and develop store leaders to drive sales and deliver top-tier customer service. Foster a Winning Culture: Build an empowered and high-energy team that delivers innovative customer solutions aligned with company goals. Drive Business Growth: Initiate and lead business improvements to maximize results across all locations. Develop Talent: Create an environment that encourages continuous learning and career growth. Ensure Operational Excellence: Maintain inventory accuracy, enforce cash handling policies, and uphold company standards at every level. What We're Looking For 3-5 years of retail leadership experience (preferably in cell phone or consumer electronics, but open to retail leaders from QSR and other industries). Multi-unit management experience - you know how to lead and scale success across multiple locations. Strong recruiter and mentor - you have a passion for finding and developing top talent. Proven track record of training and performance management - you know how to inspire results. Flexibility to work nights and weekends as needed to support your team. What's in It for You Competitive Pay: $90,000 - $105,000 (includes Base, Bonus & Profit Sharing) Career Advancement - Mobilelink Level Up Program At Mobilelink, we believe in recognizing and rewarding talent. Through our Level Up program, high-performing team members are offered a clear and accelerated path to advancement. Eligible employees may be considered for promotion within 6 months based on performance, leadership potential, and business needs. This is your chance to grow your career with a company that values drive, dedication, and results. Make an Impact: Your leadership will directly influence the success of multiple locations. If you're ready to take charge, inspire teams, and lead a growing brand to success, apply today!! Qualifications What We're Looking For 2+ years of retail leadership experience (preferably in cell phone or consumer electronics, but open to retail leaders from QSR and other industries). Multi-unit management experience - you know how to lead and scale success across multiple locations. Strong recruiter and mentor - you have a passion for finding and developing top talent. Proven track record of training and performance management - you know how to inspire results. Flexibility to work nights and weekends as needed to support your team.
    $90k-105k yearly 60d+ ago
  • Fixed Ops Service Manager

    Ross Downing Chevrolet, Inc.

    Senior operations manager job in Hammond, LA

    Job Description Automotive Service Manager / Leadership Opportunities Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let's talk! Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a Service Manager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven. Our Automotive Service Manager Essential Duties Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers a monthly, annual operating budget for the service department. Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. Understands and ensures compliance with manufacturer warranty and policy procedures. Holds weekly department meetings. Monitors technicians' daily productivity reports and corresponding payroll records. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Serves as liaison with factory representatives. Input pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Maintains safe work environment. Maintains a professional appearance. Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs. Microsoft office suite (Teams, Outlook, Excel) X-Time/Dealer FX Dealertrack Other tasks as assigned. The Chosen Candidate should have; A successful record of accomplishment within the industry. Leadership skills Excellent customer service skills. (CSI / Customer Experience) Outstanding communication skills, both verbal and written. The ability to work well in a process driven environment. Job Type: Full-time Benefits: Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance License/Certification: Driver's License (Required) Benefit Conditions: Waiting period may apply We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $45k-86k yearly est. 2d ago
  • Fixed Ops Service Manager

    Ross Downing

    Senior operations manager job in Hammond, LA

    Automotive Service Manager / Leadership Opportunities Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let's talk! Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a Service Manager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven. Our Automotive Service Manager Essential Duties Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers a monthly, annual operating budget for the service department. Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. Understands and ensures compliance with manufacturer warranty and policy procedures. Holds weekly department meetings. Monitors technicians' daily productivity reports and corresponding payroll records. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Serves as liaison with factory representatives. Input pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Maintains safe work environment. Maintains a professional appearance. Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs. Microsoft office suite (Teams, Outlook, Excel) X-Time/Dealer FX Dealertrack Other tasks as assigned. The Chosen Candidate should have; A successful record of accomplishment within the industry. Leadership skills Excellent customer service skills. (CSI / Customer Experience) Outstanding communication skills, both verbal and written. The ability to work well in a process driven environment. Job Type: Full-time Benefits: Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance License/Certification: Driver's License (Required) Benefit Conditions: Waiting period may apply We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $45k-86k yearly est. Auto-Apply 60d+ ago
  • Senior Manager-Payments Consulting- US Debit

    American Express 4.8company rating

    Senior operations manager job in Baton Rouge, LA

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** + Advance adoption of Amex debit capabilities + Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit + Develop thorough documentation and operationally sustainable processes to ensure consistent results + Negotiate complex contracts with partners and customers + Create and expand relationships with key external debit partners + Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes + Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms + Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams + Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services **Minimum Qualifications:** + Minimum 3 years' experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer + Sound technical aptitude, analytical, and problem-solving skills + Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations + Experience negotiating complex contracts with partners and/or customers + Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners + Track record of leading through change, challenging the status quo, and leading and producing results with or without authority + Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner + Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail + Potential travel required within U.S. (~10%) + Bachelor's degree or equivalent industry experience required. **Preferred Qualifications:** + Expansive and active network across payments industry. **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Network **Primary Location:** United States **Other Locations:** US-Arizona-Phoenix, US-New York-New York **Schedule** Full-time **Req ID:** 25021234
    $103.8k-174.8k yearly 4d ago
  • Business Manager

    Open Health Care Clinic

    Senior operations manager job in Baton Rouge, LA

    Business Manager Reports to: Chief Operations Officer Revised: October 2025 Department: Dental / Behavioral Health FLSA: Exempt JOB PURPOSE: The Business Manager functions under the supervision and guidance of the Chief Operations Officer. The Business Manager will play a pivotal role in ensuring the smooth, efficient, and productive daily operations of clinic service lines for Dental and Behavioral Health. This position is responsible for overseeing schedule management, front desk operations, and production targets in collaboration with the service line directors. Essential Job Functions include, but are not limited to: Satisfies Core Competencies Accepts responsibility for meeting the standards of the professional, ethical, and relevant legislated requirements. Fronk Desk Operations Oversee front desk staff and ensure professional, courteous patient interactions. Implement and monitor processes for patient registration, insurance verification, and data entry. Maintain a welcoming and organized reception area. Creating and implementing service delivery improvement plans. Establishing work schedules and ensuring appropriate resources to carry out the scope of services during approved hours of operation Operational Management Monitor daily, weekly, and monthly production goals for dental and behavioral health providers. Analyze productivity reports and communicate findings to team members and leadership. Identify opportunities to enhance operational efficiency and revenue generation. Support billing, coding, and collections processes in collaboration with financial staff. Implement and refine processes to maximize productivity, patient access, and staff efficiency. Required Education: Associate, Bachelor or Master's degree in nursing, healthcare administration, healthcare management, business administration or related field Skills, Licensure, and Knowledge Requirements Must have valid Louisiana driver's license and reliable transportation. Minimum 5 years of management in a healthcare setting Physical Demands: The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting is required. Work Environment: The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Moderate noise (i.e., business office with computers, phones, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. Travel or Special Requirements: Driving during the workday, as well as local or out-of-state travel, may be required to perform job duties. This includes the essential job functions and responsibilities of the job. I understand that it is not inclusive of every task inherent to the job. In addition, I understand that it may occasionally require assignment of tasks not specifically covered in this job description. Duties, responsibilities, and activities may change at any time with or without notice. I understand that I will comply with reasonable requests from my supervisor.
    $46k-88k yearly est. Auto-Apply 8d ago
  • Assistant Manager, Customer Operations - Town Center at Cedar Lodge

    The Gap 4.4company rating

    Senior operations manager job in Baton Rouge, LA

    About Gap Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it. We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us. About the Role As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. What You'll Do * Support strategies and processes to drive store sales and deliver results through a customer centric mindset. * Recruit, hire and develop highly productive Brand Associate and Expert teams. * Own assigned area of responsibility. * Implement action plans to maximize efficiencies and productivity. * Perform Service Leader duties. * Ensure consistent execution of standard operating procedures. * Represent the brand and understand the competition and retail landscape. * Promote community involvement. * Leverage omni-channel to deliver a frictionless customer experience. * Ensure all compliance standards are met. Who You Are * A current or former retail employee with 1-3 years of retail management experience. * A high school graduate or equivalent. * A good communicator with the ability to effectively interact with customers and your team to meet goals. * Passionate about retail and thrive in a fastpaced environment. * Driven by metrics to deliver results to meet business goals. * Determined to effectively lead and inspire others to learn and grow through coaching and mentoring. * Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. * Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds. * Ability to travel as required. Benefits at Gap * Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Medical, dental, vision and life insurance.* * See more of the benefits we offer. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
    $41k-63k yearly est. 11d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Baton Rouge, LA?

The average senior operations manager in Baton Rouge, LA earns between $80,000 and $189,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Baton Rouge, LA

$123,000

What are the biggest employers of Senior Operations Managers in Baton Rouge, LA?

The biggest employers of Senior Operations Managers in Baton Rouge, LA are:
  1. Amazon
  2. EisnerAmper
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