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Senior operations manager jobs in Bensalem, PA - 4,023 jobs

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  • Vice President of Title Operations

    Titleeq

    Senior operations manager job in Philadelphia, PA

    We are seeking a hands-on, high-accountability Vice President of Title & Operations to serve as the operational leader of our young, high growth title agency. This role is designed for a battle-tested title professional - someone who has done the work, understands the details of escrow and title operations, and is equally capable of leading people and owning outcomes. You will own day-to-day operations, while partnering closely with the Founder on strategy, philosophy, and major decisions. What This Role Is (and Is Not) This role is: In the weeds when needed Accountable for execution, not just planning or coaching A builder of people, process, and culture Fast-paced, pragmatic, and decisive This role is not: A macro-only or purely strategic position A checklist manager A passive “report up” role A remote-only role Core Responsibilities Operational Ownership Own day-to-day title and escrow operations across the agency. Ensure files move efficiently, accurately, and compliantly from open to close. Identify bottlenecks, risks, and inefficiencies - and fix them. Own technical processes and be responsible to execute on adjustments as needed. Leadership & People Management Directly manage a team of approximately 12 operational staff. Set clear expectations, coach and develop team members, and build trust through competence and follow-through. Systems & Technology Serve as an internal SoftPro expert. Maintain optimized workflows, templates, and system usage, and ensure consistent adoption across the team. Scaling & Growth Help design and implement operational processes that scale. Participate in hiring, vetting, and onboarding as the team grows. Required Experience & Qualifications Must-Haves (Non-Negotiable): 10+ years of title agency experience Direct experience as a title processor and/or escrow officer Strong people-management experience Demonstrated accountability and ownership mindset Advanced SoftPro experience Ability to work in-office 2-3 days per week in the Greater Philadelphia area Highly Valued: Experience at both a title agency and an underwriter Experience scaling operations or teams High emotional intelligence paired with decisiveness Work Style & Culture Fit Fast tempo, high accountability, practical over theoretical, direct communication, and no ego - just ownership. Growth Opportunity This role is designed to grow into a true operational second-in-command position, with increasing authority over team structure, process design, hiring decisions, and operational strategy. Our company is growing 50% - 100% annually.
    $132k-221k yearly est. 4d ago
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  • AVP, HOSPITALITY OPERATIONS

    Cooper University Health Care 4.6company rating

    Senior operations manager job in Mantua, NJ

    About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Short Description The AVP of Hospitality Services will provide senior leadership and operational oversight for a broad portfolio of hospitality and support service functions-including environmental services, linen and laundry, food and nutrition, patient transport, and retail operations-across both Camden and Cape locations within a complex, matrixed, union and non‐union environment Overview The AVP, Hospitality Operations * Provides senior leadership and ensures the overall effective and efficient delivery of services for support service departments across the enterprise (Cooper Camden and Cooper Cape) including environmental services, linen & laundry, food & nutrition, patient transport, and retail services. * Ensures the highest level of quality, service, professionalism, empathy, and engagement throughout span of control. Actively manages engagement through rounding and ensuring leadership must-haves are in place and staff follow the Cooper experience standards consistently. * Maintains a "success is never final" perspective. Continually seeks out ways to improve or enhance services and processes. Provides sincere consideration and timely follow up to customer concerns and suggestion for improvement. Utilizes resources and data (Industry, Technical, Studer, Press Ganey, NRC, Joint Commission, etc.) to maximize results. * Department FTEs and expenses are managed throughout span of control. Variances are justified and tracked. Creative solutions are implemented to address unanticipated expenses and to maintain budget. Monitors and manages benchmarking and incorporates into improvement plans. Utilizes Position Management Committee process. * Actively manages staff engagement, ensures that rounding is used effectively, plans are in place and executed to maintain and/or improve employee engagement * Maintains a constant state of readiness and compliance with accreditation and regulatory standards. Active plans in place to address any deficiencies * Full oversight and management of vendor contracts including but not limited to environmental services, food and nutrition, retail, and laundry. Holds vendor and Cooper accountable to all terms and conditions. Keeps SVP informed of any gaps in performance and discusses appropriate follow up and action. * As a member of the senior leadership team, effectively collaborates with other leaders and stakeholders to address opportunities and support the overall success of the organization. * Actively supports organizational initiatives and priorities. Participates in community and organizational events. * Accepts and completes other projects as assigned to advance the strategic initiatives and support the overall success of the organization Experience Required * At least 5 years healthcare operations leadership experience, successfully managing in complex environment. * Technical experience and industry knowledge in Food & Nutrition, Environmental Services, Patient Transport, and Hospital Operations is helpful Education Requirements * BA/BS Business, Healthcare Management, Business, or related field. Masters Preferred License/Certification Requirements * Valid Driver's License Special Requirements * Must have effective written and verbal communication skills and the ability to present information clearly and professionally * Strong interpersonal skills and the ability to effectively connect with patients, guests, staff, and physicians is required * Must have excellent time management and organizational skills * Must have strong analytical and problem-solving skills * Must have excellent project management skills * Must have excellent financial management skills * Must be result and outcomes driven * Must be able to operate and thrive in a matrixed environment and manage multiple superior relationships
    $89k-141k yearly est. 2d ago
  • Supply Chain and Operations Consulting- Senior Manager- SAP Extended Warehouse Management

    Accenture 4.7company rating

    Senior operations manager job in Philadelphia, PA

    We Are: The Accenture Supply Chain & Operations Logistics team is redefining how companies innovate within the supply chain. Our Logistics practice delivers cutting-edge transportation and logistics solutions, helping clients streamline operations, reduce costs, and enhance customer satisfaction through digital transformation. Practitioners in Logistics team build and deliver Warehousing & Transportation solutions, driving flexibility, insights, and agility in supply chains across industries. You Are: A logistics transformation expert with a deep understanding in Warehousing and/or Transportation solutions and a proven track record in the end-to-end value chain. You bring strategic insight and analytical expertise to integrate digital logistics capabilities into real-world solutions. Your strengths include the ability to lead teams and engage clients, fostering projects that meet unique client needs with sustainable solutions. The Work: * Define and implement logistics transformation strategies using SAP Digital Supply Chain solutions. * Develop and oversee functional designs and manage hand-offs with technical development teams. * Lead full-cycle SAP Digital Supply Chain transformations, from blueprinting and configuration to testing and go-live. * Collaborate with clients and Accenture teams to design logistics solutions for resilient and sustainable supply chains. * Act as the primary SAP Supply Chain capability contact and support project governance. * Mentor Accenture's Supply Chain & Operations Logistics team members, building domain expertise. * Contribute to business development, proposal submissions, and client presentations. * Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Here's What You Need: * Minimum of 7 years in logistics and transportation, including SAP Extended Warehouse Management (SAP EWM) project leadership roles. * Bachelor's degree or equivalent, or at least 10 years of work experience in lieu of a degree. Bonus Points If: * You have strong SAP EWM configuration, integration, and deployment experience with multiple full-cycle implementations across various Industries. * You are known in the market by partners, customers, and SAP as a thought leader in supply chain. * You have experience with cloud platforms and integrating SAP EWM with cloud solutions and/or Warehouse automation hardware providers. * You possess strong analytical skills for improving warehouse efficiency, network productivity, and cost management. * You excel in using the latest digital technologies such as GenAI to enhance logistics and warehousing operations. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 #LI-NA-FY25 Locations
    $101k-133k yearly est. 3d ago
  • Senior Director, Commercial Patient Hub Data Operations

    EPM Scientific 3.9company rating

    Senior operations manager job in Philadelphia, PA

    Job Responsibilities: Develop and manage patient hub data operations: Design and maintain data strategies, systems, and processes for patient support programs, ensuring accurate integration and stewardship of data from multiple sources. Ensure governance and compliance: Implement frameworks to meet regulatory and contractual requirements, collaborating with legal teams on data usage, sharing, and retention policies. Drive operational excellence: Oversee data pipelines, manage exceptions, and maintain accurate KPIs related to patient access, therapy initiation, adherence, and case resolution. Lead teams and vendor partnerships: Direct cross-functional data teams and manage relationships with service providers, integration partners, and CRM vendors. Enable analytics and insights: Deliver curated datasets and dashboards to internal stakeholders, partnering with analytics teams to generate actionable insights on patient access and program effectiveness. Experience: 15+ years in data management, commercial operations, or analytics within pharmaceutical/biotech industry. 7+ years leading data development and operations for patient services hubs, specialty pharmacy, or commercial data ecosystems. Proven success building hub data operations in an insourced or hybrid operating model Technical Skills: Expertise in CRM platforms (Salesforce/Veeva), data integration (ETL/ELT), and BI tools (Power BI). Knowledge of data tokenization (Datavant, IQVIA OCE), MDM, and interoperability technologies and standards. Note: Applicants who do not meet the above requirements will not be considered for this role.
    $94k-136k yearly est. 2d ago
  • Director of Operations

    ORS Partners 3.8company rating

    Senior operations manager job in Trenton, NJ

    The Director of Operations is responsible for overseeing the company's day-to-day operational functions and ensuring that all departments work efficiently to achieve organizational goals. This role partners closely with executive leadership to drive process improvements, optimize resource utilization, and lead cross-functional teams toward operational excellence. The ideal candidate is a strategic and hands-on leader who excels in people management, process optimization, and execution. They must be able to lead by example and foster a culture of accountability, innovation, and continuous improvement. Relocation to Trenton, NJ is required for this position. Key Responsibilities Oversee daily operations, including scheduling, human resources, dispatch management, vendor relations, and administrative functions. Develop and execute strategic operational plans that align with company objectives. Lead teams across multiple departments, including finance, marketing, HR, and operations. Manage operational budgets, ensuring efficiency and fiscal discipline. Identify, assess, and mitigate business risks to maintain stability and compliance. Build competitive advantage through operational excellence and continuous improvement initiatives. Lead, coach, and develop a cross-functional team of managers and staff to deliver on key performance indicators. Drive improvements in logistics efficiency, delivery performance, safety, and customer satisfaction. Implement technology-driven process enhancements to scale operations and improve quality. Requirements Bachelor's Degree required; advanced degree preferred. Proven experience in operational leadership, preferably in a fast-paced, high-growth environment. Strong analytical and data-driven approach to business management. Critical thinker with excellent problem-solving and decision-making skills. Ability to translate strategic goals into actionable plans with measurable outcomes. Excellent communication and presentation skills. Demonstrated integrity, professionalism, and commitment to company values. High level of computer literacy and comfort with modern business technology. Hands-on leadership style with attention to detail and follow-through. Additional Information This position is ideal for an experienced operations professional who thrives in dynamic environments and is eager to make a meaningful impact by enhancing efficiency, productivity, and team performance. The successful candidate will be capable of managing relationships at all levels of the organization and driving results through effective leadership and collaboration
    $100k-168k yearly est. 16h ago
  • Executive Director, Compliance Operations

    Larson Maddox

    Senior operations manager job in Plymouth Meeting, PA

    Our Client is Publicly-Traded Commercial-Stage Biopharma Company that is seeking a senior leader to drive the strategic evolution and execution of a comprehensive Compliance Program, with a focus on policies, training, operations, and strategic initiatives across the Legal and Compliance function. This role will collaborate closely with senior leadership across Compliance, Legal, Commercial, Medical Affairs, Market Access, and IT to foster a culture of integrity, transparency, and ethical decision-making. The Company is poised for considerable growth as the Company has launched a first-in-class therapy in the rare disease space. Key Responsibilities: Maintain and enhance compliance infrastructure that supports a company-wide culture of accountability. Oversee governance of compliance policies and procedures, ensuring alignment and accessibility across the organization. Design and deliver engaging, risk-based compliance training programs tailored to diverse functional audiences. Conduct annual compliance risk assessments, analyze results, and identify areas for improvement. Provide guidance to integrate compliance controls into business practices. Lead continuous improvement initiatives, including documentation and tracking of compliance activities. Stay current on laws, regulations, and industry standards impacting compliance programs, including privacy, marketing, and pricing regulations. Manage high-impact compliance projects and cross-functional working groups as assigned by senior leadership. Qualifications: Bachelor's degree required; advanced degree (JD, MBA, or Master's) strongly preferred. 15+ years of progressive experience in compliance, legal, or related functions within the pharmaceutical or biotech industry required. Proven success in developing policy governance frameworks and compliance training programs. Strong strategic leadership, organizational awareness, and decision-making skills. Excellent interpersonal, writing, and presentation abilities. Ability to thrive in a fast-paced, high-growth environment while maintaining focus on ethics and collaboration. Deep knowledge of laws, regulations, and industry guidance relevant to healthcare compliance. Strong problem-solving and risk analysis capabilities. Ability to prioritize effectively and manage multiple complex, confidential tasks. Work Arrangement: This position requires in-office presence three days per week.
    $111k-175k yearly est. 5d ago
  • Business Insurance Division Manager

    Hardenbergh Insurance Group 4.0company rating

    Senior operations manager job in Marlton, NJ

    *We're Hiring: Business Insurance Division Manager* We're seeking an experienced Business Insurance Division Manager to lead our Business Insurance - Client Services Division. This leadership role is responsible for overseeing operations, driving team performance, and ensuring strong financial and service outcomes-all while aligning with HIG's goals and policies. What You'll Do: Lead, coach, and develop a high-performing insurance team Oversee staffing, onboarding, performance reviews, and employee development Manage division policies, workflows, and annual goals Maintain strong carrier relationships and stay ahead of industry changes Partner with senior leadership on strategic initiatives and special projects What We're Looking For: 7-10 years leadership experience (Required) 7-10 years of insurance experience (Required) Active NJ Property & Casualty Producer License (Required) Must maintain a valid Driver's License and auto liability insurance (Required) Proven leadership, communication, and problem-solving skills Strong commitment to confidentiality and data privacy Why Join HIG? Work-Life Balance - Hybrid Schedule Comprehensive Medical (Aetna Choice), Dental (Principal), Vision (Superior/Versant) (effective 1st of the month after hire) Flexible Spending Account Generous PTO (Personal Time Off) and VTO (Volunteer Time Off) 401K - Matching Mentorship and Career Growth Wellness Reimbursement Program Tuition Reimbursement Program If you're a strategic leader with a passion for business insurance and team development, we'd love to hear from you. Send resumes to: Shara D. Richardson - *******************
    $95k-147k yearly est. 2d ago
  • Operations Manager - Structured Cabling, Security, and Access Control OPS

    Bridgecable.com-Philadelphia Network Cabling

    Senior operations manager job in Willow Grove, PA

    Salary: $75,000 - $85,000 per year (based on experience) About Us: BridgeCable.com is a growing technology solutions provider specializing in structured network cabling, security camera systems, and access control installations. We are currently seeking a motivated and detail-oriented person to lead our teams and serve our clients. Position Overview: You will assist in the planning, execution, and delivery of structured cabling, surveillance, and access control projects. You will work closely with office staff, field technicians, and clients to ensure projects are completed on time, within scope, and within budget. Key Responsibilities: Coordinate and schedule structured cabling, security camera, and access control projects. Will obtain a hand off from Sales after project deposit is paid in full. You will receive Project Notes, Pre-Installation Checklist filled out by the client and an Install Map that will have all agreed upon drops/runs labeled with the agreed upon labeling scheme. At times you may be required to create such a map from a blank blueprint via Adobe Photoshop. Maintain and Improve Company Training of new Technology and new hires. Working with vendors and onsite/off-site hands on experience. Support company by maintaining project documentation, processing Change Orders, tracking deliverables, and updating timelines. All project deliverables include daily end of day checklists or service ticket along with pictures from that work day. It is your responsibility to ensure all Lead Technicians submit daily deliverables prior to site departure and clock out. Additional deliverables may be tasked from our clients. Act as the main point of contact between clients, field teams, and vendors. Prepare project status reports and communicate updates to internal teams and clients. Including collection of job photos which field techs provide daily. Procurement of project materials and manage inventory levels including job specific gear and technician/company can stock. Provide all order invoices to the Accounting department to ensure proper logging and job costing tracking. Ensure all installations adhere to industry standards and customer specifications. Monitor project budgets provided by the Sales team during handoff to ensure projects are within its anticipated profit/loss and assist with invoice preparation. Identify potential project issues and work with the team to implement solutions. Lead project kick off meeting(s) with the Lead Technician to ensure the scope of work is thoroughly understood, including material/gear check in. Upon project completion, will disperse the required external deliverables after ensuring that all internal/specialty deliverables are acquired by the Lead Technicians. This includes all paperwork, cabling certification RAW and PDF documents and all required end location and MDF/IDF photos and labeling. Advise Operations and Accounts Receivable that the project is fully complete and final billing may proceed. Responsibility to ensure no punch list(s) remain prior and any go back visits may be subject to a corrective action. Reporting if any company procedures are violated along with if any retraining may need to occur internally. Qualifications: 5+ years of experience coordinating projects in structured cabling, low-voltage systems, or related fields. Knowledge of network infrastructure, security camera systems (CCTV/IP), and access control technologies. Strong organizational and time-management skills. Excellent verbal and written communication abilities. Proficient in Microsoft Office (Excel, Word, Outlook) and project management software (such as MS Project, Smartsheet, or similar). Familiar with Adobe Photoshop to Mark up Blueprints. Ability to prioritize tasks in a fast-paced environment. Valid driver's license and ability to occasionally visit job sites in the Philadelphia and New Jersey areas. Monday thru Friday 40 Hours, 8am-4:30PM from Willow Grove, PA Office. Not Hybrid nor Remote. Benefits: Competitive salary ($75K-$85K) Health and vision insurance after passing 90 day probationary period Paid time off (vacation, holidays) after passing 90 day probationary period Opportunities for growth and advancement within the company Experience: Project Coordination: 5 years (Preferred) Structured Cabling: 5 years (Preferred) Security Camera Installation: 5 years (Preferred) Door Access Control Technologies: 5 years (Preferred) Willingness to travel: 20% (Preferred)
    $75k-85k yearly 2d ago
  • Warehouse Operations Manager_Mandarin Fluency

    Jusda Supply Chain North America

    Senior operations manager job in Hamilton, NJ

    Join our dynamic and fast-growing team, where you'll have the opportunity to lead impactful projects and drive meaningful change in our warehouse operations. At our company, we value innovation, efficiency, and employee growth. You'll collaborate with passionate professionals dedicated to operational excellence and customer satisfaction, all while contributing to a culture that recognizes and rewards your contributions. Job Summary: We are seeking a highly motivated Warehouse Manager to oversee and optimize our warehouse's daily operations, including inbound receiving, inventory management, outbound shipping, reverse logistics, and customer support. This role requires a dynamic individual who can lead cross-functional projects, streamline processes, and drive operational excellence to support the company's growth. The ideal candidate will have a proven ability to manage complex logistics operations, implement efficient processes, and maintain high customer satisfaction. Key Responsibilities: Operational Excellence: Lead and ensure peak efficiency and accuracy in warehouse operations, prioritizing customer satisfaction through effective supervision, training, and goal-setting for the warehouse team. Inventory & Logistics Management: Oversee daily operations, ensuring precise inventory control and streamlined logistics processes. Project Leadership: Manage end-to-end warehouse-related projects, including requirements gathering, development, testing, training, deployment, and post-launch support. Effective Communication: Provide timely updates on project milestones, delays, and challenges to internal teams and key cross-functional stakeholders. Process Optimization: Develop, document, and improve warehouse processes and reporting systems to achieve operational efficiency. E-Commerce: Familiarity with e-commerce distribution processes is a must. Qualifications & Requirements: Experience: Minimum of 5+ years in warehouse operations with a strong track record of success. WMS Expertise: Hands-on experience with Warehouse Management Systems (WMS) is required. Customer & Vendor Collaboration: Proven ability to collaborate with clients and vendors, ensuring exceptional inventory management performance. Process Development: Skilled in defining and improving processes, identifying key controls, and monitoring workflows to enhance operational effectiveness. Bilingual Communication: Strong written and verbal communication skills in both English and Mandarin are required to engage effectively across all organizational levels.
    $34k-43k yearly est. 2d ago
  • Director of Regional Fulfillment Center Operations

    American Bath Group 3.7company rating

    Senior operations manager job in Warminster, PA

    Director of Regional Fulfillment Center (RFC) Operations Division: DreamLine Reports To: General Manager - DreamLine Division We are seeking an experienced and results-driven Director of Regional Fulfillment Center (RFC) Operations to lead the performance, process improvement, automation, and execution of DreamLine's warehousing, order fulfillment, and distribution operations across our flagship Warminster facility. The Director of RFC Operations is responsible for ensuring world-class service delivery across warehouse operations, order processing, and logistics-driving excellence in speed, accuracy, and customer experience. This role will build scalable processes, strengthen operational systems, and lead a high-performing team that positions DreamLine for continued growth within American Bath Group's (ABG) one-stop-shop platform. Key Responsibilities Operations & Distribution Management Lead all aspects of RFC operations, including order fulfillment, shipping, warehousing, and reverse logistics. Develop and implement operational strategies that improve service levels, accuracy, and throughput while controlling cost. Monitor and improve RFC KPIs (on-time delivery, inventory turns, order accuracy, warranty cycle time, etc.). Create KPI Dashboard and Scorecard Oversee facility layout, workflow optimization, and equipment investments to increase efficiency and safety. Ensure flawless execution in a high-volume, time-sensitive environment supporting both B2C and B2B channels. Ensure 100% compliance with retail customers to avoid unnecessary fines. Understand customer regulation and expectation. Provide monthly compliance scorecard to leadership. Support Dreamline expansion into retail instore and wholesale channels, understanding and executing on the unique needs of each channel. Ensure the inventory system matches what's physically in stock and successfully run the annual physical inventory process. Workforce Leadership Lead, coach, and develop managers, supervisors, and associates within RFC operations. Foster a culture of accountability, performance, and engagement. Build organizational capacity through succession planning, performance management, and leadership development. Customer Experience & Quality Ensure all orders meet established service standards and customer expectations. Partner with Customer Experience and Sales teams to resolve order issues, improve cycle time, and enhance overall satisfaction. Implement quality and process controls that reduce defects, rework, and warranty claims. Partner with Engineering team to ensure all products meet customer specifications. Health, Safety & Compliance Champion a proactive safety culture across the RFC network, ensuring adherence to OSHA, DOT, and company standards. Maintain clean, organized, and audit-ready facilities that meet or exceed environmental and regulatory requirements. Lead safety committees, risk assessments, and preventive initiatives to achieve zero-incident performance. Technology & Continuous Improvement Utilize ERP, WMS, and Power BI tools to monitor metrics and drive operational visibility. Implement automation, standard work, and process improvement methodologies (Lean, Six Sigma, etc.) to increase productivity. Lead cross-functional projects that integrate new systems, technologies, or network capabilities. Data driven approach to Damage in Transit (DIT). Work with logistics and product teams to improve packaging, distribution methods to reduce damage, improve profitability and customer experience. Financial & Strategic Management Develop and manage RFC operating budgets, including labor, freight, and capital expenses. Identify cost-reduction opportunities through improved processes, routing, and network design. Contribute to long-range distribution network planning and the scaling of RFC capabilities across ABG. Core Competencies Leadership & Influence - Inspires performance through clarity, accountability, and action. Operational Excellence - Deep expertise in fulfillment, distribution, and warehouse optimization. Decision-Making & Problem Solving - Uses data and analysis to drive decisions at speed. Customer Focus - Committed to delivering a flawless experience to both internal and external customers. Financial Acumen - Skilled in budgeting, cost control, and ROI evaluation of operational investments. Change Leadership - Thrives in fast-paced environments and leads teams through transformation. Collaboration - Works cross-functionally to align RFC execution with company goals. Qualifications Bachelor's degree in supply chain, Logistics, business or related field. 5 to 10 years of progressive experience in fulfillment, warehousing, or logistics leadership roles. 5+ years in senior management with multi-site or multi-channel distribution exposure. Proven track record leading high-volume, high-complexity e-commerce or omni-channel fulfillment operations. Experience implementing ERP/WMS systems and developing analytics tools (Power BI, Tableau, etc.). Strong knowledge of freight, packaging, inventory management, and network optimization. Demonstrated ability to lead through data, influence across functions, and drive measurable improvement. Excellent written and verbal communication skills. Demonstrated Alignment with ABG's Essential 6: Hyper Competitive, Exceptional Executor: Drives action-based results through data-driven decision making, strategic execution, and disciplined accountability. Resourcefulness: Visualizes, plans, and delivers with limited resources while maintaining operational excellence. Agility: Quickly adapts strategies and redeploys resources to meet evolving business needs in a dynamic environment. Organizational Design: Builds modern, effective structures that align people, process, and performance. Player/Coach: Balances strategic leadership with a willingness to engage hands-on to drive execution and results. Coachability: Exhibits openness to feedback and continuous learning with a low-ego, high-growth mindset. Work Environment: Onsite Benefits: 401(k), Health Insurance (Medical, Dental, Vision) Workforce Size: ~200 Company Overview American Bath Group (ABG) is a manufacturing, e-commerce, assembly, and distribution leader specializing in bathware products. With seventeen divisions across 37 facilities in North America, ABG's 5,000-member workforce produces high-quality, long-lasting products that improve the lives of customers every day. ABG's portfolio includes some of the industry's most recognized brands-Bootz, DreamLine, Vintage, and Mr. Steam-offering showers, bathtubs, bases, doors, wall panels, vanities, whirlpools, and more. ABG products are sold through commercial, wholesale, e-commerce, and retail channels to a diverse customer base of builders, plumbers, contractors, and end-users. ABG is an equal opportunity employer committed to providing an inclusive, respectful, and diverse workplace where every employee is valued and empowered to contribute to our success. Job Type: Full-time
    $68k-130k yearly est. 16h ago
  • Traffic Control Operations Manager

    Integrity Trade Services 3.9company rating

    Senior operations manager job in Philadelphia, PA

    Traffic Control Operations Manager - $115k-$135k/annually DOE! 20% annual bonus! is a direct hire opportunity! Integrity Trade Services is hiring a Traffic Control Operations Manager for our traffic control client to start immediately at $115k-$135k/annually DOE! Receive comprehensive benefits through our client upon hire! Responsibilities: The Traffic Control Operations Manager plays a critical leadership role, reporting to the DVP, with full profit and loss responsibility for assigned branches. The Traffic Control Operations Manager ensures branch operations adhere to company safety standards, deliver exceptional customer service, drive profitability, and align with the company's strategic growth goals. The Traffic Control Operations Manager will oversee 3-5 branch locations, managing Branch, Operations, and Project Managers, and will travel frequently to ensure successful branch performance. Safety Leadership: Ensure branches follow company safety standards and continuously improve worker injury and motor vehicle accident rates. Implement safety programs and ensure all locations participate in creating a safe work environment for employees, contractors, and the public. Monitor compliance with federal, state, and local regulations, and address any concerns through training and follow-up actions. Collaborate with safety managers and branch teams to drive a safety-first culture. Customer Service Excellence: Lead branch teams through clear communication and collaboration to achieve location goals and customer satisfaction. Build strong relationships with customers through regular contact, site visits, and proactive responses to their needs. Develop systems to measure and improve customer service, ensuring a culture of continuous improvement. Identify market opportunities and manage Regional Account Managers to grow market share and build long-term client relationships. Driving Profitability: Oversee branch financials, guiding teams on sales and cost decisions to boost district profit and operational efficiency. Implement and monitor programs to control branch costs while maximizing returns on invested capital (RONA). Utilize KPIs to track performance and foster a culture of accountability. Achieve EBITA goals by managing assets, reducing costs, and optimizing operations. Leadership and Collaboration: Foster a team-oriented, collaborative, and inclusive culture across branches. Set a high standard of ethics and integrity, leading by example and promoting company values. Mentor branch leaders, teaching them to optimize their operations and achieve consistent performance. Location: Philadelphia, PA or Columbus, OH 50-60% travel required Schedule/Shift Details: First Shift Qualifications: Proven experience in managing multi-site operations, driving safety compliance, and improving profitability. Strong leadership skills with the ability to create a positive, team-driven work environment. Ability to travel frequently to branch locations and provide hands-on leadership and oversight. Benefits: Medical Dental Vision PTO
    $40k-51k yearly est. 4d ago
  • Warehouse Operator

    Kelly 4.1company rating

    Senior operations manager job in Philadelphia, PA

    Kelly is hiring a Warehouse Operator for a 6 -month Contract role with one of our prestigious clients based out in Philadelphia, PA 19153. Job Title: Warehouse Operator Employment Type: 6-month contract Pay rate: $20/hr. Shift: 6 am - 2:30 pm The Warehouse Operator will thoroughly and accurately complete all assigned work including picking stocks and weighing out batches, loading and unloading, packing orders, taking samples, and locating and picking stock in a safe/productive/quality/accountable manner and ensures associated stock accuracy where applicable during the shift. The Warehouse Operator performs assigned work picking and weighing out materials, following all required safety guidelines and accurately perform scanner and system transactions. You will report to the Team Lead or Supervisor and learn new skills to stay current with the needs of the position in a changing environment. You will have great computer skills, and prior stand-up forklift experience. Ideally you will have experience in a food/chemical production environment. Job Requirements Required Skills Pick orders for shipping. Sampling for QC and other requested areas. Proficient use of Stand-Up Forklift Data entry as needed for production operations. Pull materials as needed for Manufacturing. Scan all inventory transactions. Follow all company SOP/GMP. Pull sample request from Inventory. Maintain accurate Inventory transactions. Load and unload shipping and receiving materials Assist Receiving Department by unloading any trailer deliveries as needed. Required Experience Experience as an operator in a food/chemical manufacturing environment. Experience working with ERP software system (e.g., EMS or SAP). Forklift Driving Experience Ability to read and comprehend the English language Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. The employee must regularly lift and/or move up to 50 pounds but anything over 75lb limit you should use assistance. EDUCATION/ TRAINING/ EXPERIENCE: High school diploma or general education degree (GED) One to three years related warehouse experience and/or training If you believe you are a good fit for this opportunity, please submit your application through the job posting link. We also encourage you to share references if you have them.
    $20 hourly 4d ago
  • Line Manager

    Avo Photonics 3.8company rating

    Senior operations manager job in Horsham, PA

    Avo Photonics (********************* is a dynamic contract engineering services company that designs, develops, and manufactures custom opto-electronic products for a large customer base. Members of our staff can design, prototype, and produce next generation products for a diverse range of markets including environmental, medical, automotive, military, industrial, aerospace, and communications. We seek a diligent, dedicated and meticulous leader who will help to further our success and reputation in the industry through world-class customer service. The successful candidate must be able to lead a team, keep multiple records, be self-motivated, maintain a professional presence, and have the desire to take ownership of projects. Responsibilities: Shift management of 10-20 Production Technicians and Assembly/Test Operators Understand area production goals and how they link to meet customer delivery requirements; execute build plans to meet shipment schedules Continually evaluate and identify staffing needs and excesses to meet goals while minimizing cost; assign the appropriate level of staff for each process step Evaluate all staff for development potential and performance management Ensure accurate execution of process steps per authorized work instructions by properly trained personnel; ensure all staff maintain process proficiency with documented training records Ensure inventory accuracy by timely and accurate recording of materials consumed, scrapped, or quarantined Manage yield loss scrap promptly so that corrective actions can be implemented quickly Ensure that equipment and quality issues are resolved timely, whether through production, engineering, or customer resources Ensure proper housekeeping throughout the department including all work surfaces, equipment, racks and the floor. Requirements: 4 years of operations experience in a leadership role B.S. in Operations Management or a technical discipline is preferred Experience with standard spreadsheet applications is required; experience with ERP systems is preferred Proven ability to communicate effectively across multiple departments with all levels Possess a sense of urgency to resolve problems Demonstrated experience in training or developing personnel in an operations environment Outstanding verbal and written communication skills Apply: Avo Photonics offers competitive salaries and a comprehensive benefits package. Qualified candidates are encouraged to apply. Equal Opportunity Employer: Avo Photonics is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee of Avo Photonics by any method without a valid written contract in place with Avo Photonics will be deemed the sole property of Avo Photonics. No fee will be paid in the event the candidate is hired by Avo Photonics as a result of the referral or through any other means.
    $40k-75k yearly est. 4d ago
  • Manager, Trade Operations

    TSP, a Syneos Health Company

    Senior operations manager job in Plymouth Meeting, PA

    Reports to: VP, Trade and Patient Support This position supports all compliant aspects of operational support for our highly engaged Trade team, while also strengthening the effectiveness of our Trade Network. This role will focus on operational execution of specialty trade, distribution, and market access operations, as well as project management within the Trade team, and reports to the VP of Trade and Patient Support. This role will support the successful accomplishment of specialty trade data reporting and account performance management through performance analytics, trade account implementation requirements, supporting dashboard development, and engagement with Business Operations. This role is Trade customer-facing (50% of role) during account onboarding and regular partner engagement. This individual will manage trade data, analytics reporting, support trade initiatives, and require strong collaboration skills, substantial external customer engagement, confident presentation skills to C-Suite level stakeholders, and the ability to effectively interact with a variety of internal and external stakeholders. The individual must possess a high degree of independent proficiency in specialty pharmacy and distribution analytics, including an understanding of all pharmacy and distribution operations/financial drivers, and vendor budgets, as well as the ability to troubleshoot access issues at the pharmacy and distribution level. This role requires a formal understanding of insurance claims and prescription tracking from intake through fulfillment or discontinuation within specialty pharmacies. This role should come with proficiency in processing distributor-level reporting as well. There is a formal requirement to independently process aggregated data management and be functionally proficient in SEQUEL, Excel, and Pivot Table generation. This role will utilize these skills to support the design and execution of Quarterly Business Review (QBR) and to address ad hoc trade data inquiries for Trade and Finance. This role will also support budget and invoice management as needed. Specific Duties: Deliver operational trade data reporting to optimize and improve trade partner performance and manage project deliverables - specific to Trade Team requirements Liaise between the Trade, Patient Access, Market Access, Finance, and Business Ops to ensure effective and timely action on key projects, including: Trade data, implementation, and operational tactics, including distribution network and new contracted distribution partners Assist in the design and execution of trade network, effective performance metrics, and reports for use in QBRs and performance management reporting/ dashboards Performance management and communication with Trade partners Communicate effectively and collaborate with key internal and external stakeholders regarding access metrics, including trade performance Identify critical issues, trends, and potential solutions that impact access across the network Communicate insights from analyses leading to meaningful business outcomes to trade leadership Manage, prioritize, and develop solutions for ad hoc requests and issue escalation reported by either internal Create, deliver, and present standard and ad hoc reports in alignment with trade and access strategies Comply with all applicable laws, regulations, and company policies and procedures pertaining to reimbursement information and related matters Skills: • Strong problem-solving capabilities • Proficient in specialty pharmacy and distribution data reporting, design, and analysis • Highly analytical with extreme attention to detail • Highly proficient in SEQUEL and EXCEL mastery, including pivot table development and data manipulation • Familiarity with specialty data aggregation, longitudinal claim tracking, and aggregator understanding • High degree of comfort with data visualization and use of PowerPoint to develop storyline • Outstanding project management skills • Excellent communication, analytical, planning, and organizational skills • Strong presentation skills with clear and concise insights • Experience with pharmaceutical or device products • Ability to work in a matrix environment • Familiarity with specialty pharmacies and distributors, patient services Hubs, and Copay Assistance programs • Comfort with handling urgency and change as needed based on patient care needs Education/Experience: BA/BS degree in business, data/business analytics, or life-science related field 3-5+ years of progressive experience in the pharmaceutical/biotech industry or pharmaceutical vendor/supplier/consultancy 3+ years of experience in specialty pharmacy trade data management with increased responsibility Proficiency in Microsoft Suite, SEQUEL, EXCEL, PowerPoint, Smartsheet, and/ or other data visualization tools
    $65k-105k yearly est. 16h ago
  • Operations Manager

    Indco Inc., Nj

    Senior operations manager job in Gloucester City, NJ

    Reports to: President Employment Type: Full-time, On-site About the Company We are a growing chemical manufacturer specializing in toll blending, contract packaging, and sales of food & beverage sanitation and janitorial chemical products. We pride ourselves on our flexibility, quality, and customer service, providing customized solutions for a range of industrial and sanitation applications. Position Overview The Operations Manager will work closely with the President to manage and coordinate the daily activities of our production, packaging, and logistics operations. This individual will be responsible for keeping all divisions running efficiently - from raw material sourcing to finished product shipment - while maintaining high standards of safety, quality, and customer satisfaction. This is a hands-on management role in support of the president suited to someone who can balance leadership with practical involvement in the office and on the plant floor. Key Responsibilities Production & Daily Operations Identify what is required for staff to carry out their duties. Oversee day-to-day blending, filling, and packaging operations. Address concerns in a timely fashion. Coordinate between the office and warehouse to keep orders moving efficiently. Derive and analyze reports regarding operations and pass to management when requested. Evaluate the company's present operational policies and procedures and suggest ways of improving. Supply Chain & Inventory Manage raw material and packaging inventory to avoid shortages or excess stock. Work with suppliers to ensure timely and cost-effective purchasing. Track inventory usage and maintain accurate records. Assist in managing shipping and receiving operations. Compliance & Safety Maintain a clean, safe, and organized work environment. Oversee SDS management and staff safety training. Ensure building compliance. Administrative & Financial Support Assist with cost tracking, job costing, and production efficiency reporting. Help develop and monitor operational budgets. Provide input on pricing, scheduling, and contract work planning. Assist in managing office clerical personnel. Leadership & Team Development Work alongside staff when needed to meet deadlines or resolve issues. Assist supervising production, warehouse and office staff; provide daily direction and feedback. Build a culture of accountability, teamwork, and continuous improvement. Qualifications 3-7 years of experience in manufacturing operations. Strong understanding of production processes, safety practices, and inventory management. Comfortable being hands-on as a leader and directly involved in day-to-day operations. Ability to coordinate across multiple departments and balance competing priorities. Solid communication, organization, and problem-solving skills.
    $79k-127k yearly est. 1d ago
  • Production Area Manager

    Medix™ 4.5company rating

    Senior operations manager job in Collegeville, PA

    The main objective of this role is to oversee both direct and indirect labor employees within a specific manufacturing process area. You will manage company resources, including personnel, equipment, and materials, while working closely with Engineering, Quality, and Maintenance teams to meet work schedules and fulfill customer requirements efficiently and cost-effectively. The Area Manager is fully responsible for S, Q, D, I, P metrics across multiple departments and shifts. Job Responsibilities: ● Provide direction to resolve technical and production-related issues, ensuring weekly schedules meet or exceed Company and Customer expectations. ● Maintain appropriate staffing levels to achieve budgeted performance. ● Monitor product or line alignment with the master production schedule and material planning to meet production goals. ● Track departmental performance measures, ensure goals are met, and develop/implement corrective or preventive actions as needed. ● Ensure work orders are closed in Oracle with accurate data. ● Supervise associates to foster a safe work environment and a self-directed team approach, including setting and executing strategic safety initiatives annually. ● Continuously communicate with Plant management regarding production, facility, and associate achievements or concerns. ● Identify, arrange, and/or provide training to ensure a safe, efficient, quality work environment, focusing on continuous improvement through Lean manufacturing principles. ● Facilitate communication, coordination, and conflict resolution within and among work groups. ● Provide leadership to Associates in all areas, including hiring, performance management, coaching, counseling, and corrective actions. ● Lead continuous improvement activities within the area, including approving and sponsoring projects, managing CAPEX requirements and CER submissions, and overseeing a productivity pipeline of projects. ● Promote an atmosphere of diversity, open communication, and trust, offering opportunities for training and growth. ● Remain flexible to business needs and perform other functions as required.
    $43k-65k yearly est. 5d ago
  • Vice President of Operations and Artistic

    Opera Philadelphia 3.7company rating

    Senior operations manager job in Philadelphia, PA

    Now in its 50th season, Opera Philadelphia stands at the forefront of innovation, redefining opera for our time. As the region's premier opera producer and one of the country's most influential companies, Opera Philadelphia continues to expand and transform as a vibrant hub for operatic experiences, connecting audiences and artists in ways that give voice to the present, reimagine the past, and shape the future of the art form for generations to come. Founded as a regional company focused on traditional productions in a single venue, Opera Philadelphia has evolved into an internationally celebrated trailblazer in contemporary opera. Praised by The New York Times as a "hotbed of operatic innovation," the company remains committed to 21st-century opera while actively performing in its original home at the historic Academy of Music. Opera Philadelphia also creates interdisciplinary experiences in diverse spaces across the city-from immersive performances at the Barnes Foundation and the Philadelphia Museum of Art to pop-up cabaret shows in converted garages, and free outdoor screenings on Independence Mall for tens of thousands of Philadelphians. Type of Employment: Salaried, exempt Reports to: General Director and President Direct Reports: Director of Production, Director of Artistic Administration, Director of Music and Chorus, Director of Guest Services, Director of Marketing Important Staff Relationships: General Director & President; Chief Development Officer, Vice President of Community Initiatives; VP of Administration & Human Resources, PR Consultant, Finance Consultant Central Role: This position provides management of Opera Philadelphia's overall day-to-day operations and artistic functions, working closely with the General Director to implement strategic plans and ensure efficient execution across all departments, including managing teams, optimizing processes, and driving overall operational excellence to achieve company goals. Summary: The Vice President of Operations and Artistic plays a vital leadership role at Opera Philadelphia, overseeing both the operational backbone and the strategic planning that supports the company's artistic vision. In close partnership with the General Director, this position helps shape and implement artistic plans while ensuring the organization's internal systems, resources, and teams are aligned to support creative goals. The VP leads cross-functional coordination across departments-including artistic planning, production, and administration-to ensure seamless integration of day-to-day operations with long-term artistic strategy. They identify opportunities for innovation, remove operational barriers, and promote a culture of accountability and collaboration Operations: Provides day-to-day leadership in support of the organization's strategic plan, mission, core values, and objectives Partners with the General Director to carry out Opera's vision and strategy Intentionally leads with a focus on advancing diversity, equity, inclusion and belonging practices A senior leader for the organization and has oversight of major functions and departments within Marketing and Communications, Guest Services, Leadership Development and Equity, and Community Engagement & Volunteer Management. Works closely with Finance, Community Initatives, Human Resources & Administration, and Development. Collaborates with Administration & Human Resources to implement systems and processes for staff rollout Works with the Leadership Team to develop and implement plans for the operational infrastructure of systems, processes, and employees to achieve business goals. Creates, implements and rolls out plans, internal infrastructures, reporting systems and policies all designed to foster growth, funding, community impact, internal operations and efficiencies within Opera Philadelphia. Manages the finance function within the organization Provides organizational budget oversight in collaboration with the Finance Consultant Works with the General Director and Leadership Team to establish annual, quarterly, and monthly strategic priorities and facilitates workflows Supports internal culture and engagement activities Artistic: Works closely with the General Director and the artistic planning team (Music Director, Managing Director, Artistic Advisors, Artistic Administrator, and Production Director) to create each season's artistic plan, including the choice of production titles (new or existing), casts, resources, and venues. Adheres to the company's artistic vision, including the commitment to creating new works, energizing artists, and forming genuine partnerships. Creates the artistic and production expense budget for the artistic plans. Works closely with the CFO to clearly communicate the budget to the finance committee and board as necessary for approvals. Direct Oversight and Mangement of the Artistic, Production and Music departments. Implements the approved artistic plans, including negotiating directly or overseeing all artistic and production contracts necessary to hire all artists and production staff, secure venues and equipment, and create or continue partnerships, including co-producers and unions. Insures high production standards, exceptional artistic quality and unwavering personal and professional integrity Works closely and collaboratively with the Music Director. Supports the needs of other company departments, providing information about the artistic plan necessary for promotion, marketing, educational and fundraising activities. Serves as a member of the executive management team, working collectively to review and implement company policies as they pertain to human resources, facilities, and safety. Serves as an executive representative for Opera Philadelphia to the community and the field Lead and manage all union negotiaitions including prep and front line negotiations Experience & Attributes Leadership & Expertise: At least 7 years of experience in a senior role within a successful classical music organization, preferably opera or orchestra. Staff Management: Demonstrated track record in managing staff at varying levels. Board of Directors Interface: Experience working with and hand communicating to members of the board of directors, including oversight of board committees, volunteers, and cross-functional staff. Strategic Planning & Budgeting: Experience in helping to shape short- and long-term organizational planning and developing budgets that align with strategic priorities. Communication Skills: Exceptional written and oral communication abilities, including experience presenting to boards and stakeholders. Relationship Management: Strong interpersonal skills with a talent for inspiring staff, volunteers, and donors to build lasting relationships. Team Leadership: Experience hiring, managing, mentoring, and evaluating staff to achieve goals. Financial Acumen: Strong experience with budget creation, tracking, and financial reporting, ensuring transparency and accountability. Passion For & Knowledge of Opera: A deep appreciation for music and the performing arts, with a commitment to artistic risk-taking. Required Qualifications and Experience: A bachelor's degree or equivalent combination of education and experience A minimum of 7-10 years of experience in progressively responsible leadership positions, which includes work in all functional areas preferably within a major cultural institution, nonprofit organization, educational institution, or other environment of similar complexity. Demonstrated ability to provide management oversight, leadership, and direction with at least five years of significant supervisory experience, including experience creating and managing a budget. A strong record of recruiting and developing exceptional people and fostering a transparent work environment where collegiality is a key to success. Skill at goal setting and measuring success, and agility in addressing alternate program directions to meet goals when necessary. Experience in developing, implementing, and monitoring strategic plans. Ability and willingness to travel domestically as necessary. Opera Philadelphia is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of anti-racism and to providing employees with a work environment free of discrimination and harassment. All hiring decisions are based on business needs, job requirements and individual qualifications. We do not discriminate in our process based on race, color, religion or belief, age, gender identity, sexual orientation, disability, or family status. Opera Philadelphia strongly encourages individuals from historically marginalized communities to apply.
    $136k-183k yearly est. 60d+ ago
  • Dir of Operations

    Jackmont Hospitality Inc. 4.1company rating

    Senior operations manager job in Philadelphia, PA

    At Oyster House, we provide an exceptional dining experience with fresh seafood, great service, and a welcoming atmosphere. As we expand, we're looking for an experienced Director of Operations to oversee multiple locations, drive operational excellence, and ensure our brand's continued growth and success. Key Responsibilities: Oversee daily operations of multiple Oyster House locations, ensuring high service standards, food quality, and operational efficiency. Manage and lead a team of General Managers and staff to ensure seamless operations across all locations. Use P&L statements and financial data to optimize profitability, control costs, and improve operational efficiency. Oversee inventory management, ensuring accurate and cost-effective supply chain operations. Ensure compliance with health, safety, and sanitation regulations across all locations. Develop and implement staff training and development programs to maintain high performance and guest satisfaction. Monitor guest feedback through surveys, reviews, and direct interactions, resolving issues and enhancing customer experiences. Collaborate with marketing teams to promote the Oyster House brand, drive traffic, and manage seasonal promotions and events. Foster a positive work culture, focusing on team development, retention, and growth across all locations. Qualifications: Proven experience as a Senior General Manager, Director of Operations, or in a similar senior management role in the restaurant or hospitality industry (multi-unit experience preferred). Strong financial acumen and experience with P&L management. Exceptional leadership skills, with a focus on team development and operational excellence. Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and leadership. Ability to manage multiple priorities and thrive in a fast-paced environment. A passion for great food, exceptional service, and a high-quality guest experience. Benefits: Competitive salary and performance-based bonuses. Health and dental insurance options. Paid time off. Employee discounts across all locations. Opportunities for growth and advancement within the company. If you're an experienced leader with a passion for hospitality and multi-unit management, we'd love to hear from you! Join us and help shape the future of Oyster House.
    $79k-138k yearly est. Auto-Apply 60d+ ago
  • Manager, Immunology Patient Experience Customer Solutions Field Reimbursement Business Operations - Psoriatic

    8427-Janssen Cilag Manufacturing Legal Entity

    Senior operations manager job in Horsham, PA

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Market Access Job Sub Function: Reimbursement Job Category: Professional All Job Posting Locations: Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America : About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at *******************/innovative-medicine About Us Johnson & Johnson Innovative Medicine (JJIM), part of the Johnson & Johnson family of companies, is recruiting for a Manager, Immunology Patient Experience Customer Solutions Field Reimbursement Business Operation, located in Titusville, New Jersey or Horsham, Pennsylvania. At Johnson & Johnson Innovative Medicine, what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. We are Johnson and Johnson. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it. Job Description An important aspect of patient's unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson and Johnson therapies, to help overcome challenges to fulfillment, on-boarding, and adherence. The Manager, Immunology Patient Experience Customer Solutions Field Reimbursement Business Operation, is responsible for identifying strategies and operational processes that maximize organizational ability to support patient starts and stays on Johnson and Johnson therapies. The Manager will report to the Associate Director, Field Access & Affordability Solutions and will work with our internal and external partners to track KPIs, identify insights, develop innovative impact and deployment strategies for flawless implementation and execution of key patient support capabilities by the Field Reimbursement Manager (FRM) team. The goal of the Manager, Immunology Patient Experience Customer Solutions Field Reimbursement Business Operation is to support, develop and implement strategies and operational capabilities for the FRM organization. Planning and support for new product launches is included in the scope of this role. A Day in the Life Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful. Primary Responsibilities: Analysis of Fulfillment Metrics deployment/execution practices to assess effectiveness of FRM team and communicate impact to internal business partners Creating operational processes and efficiencies Leading implementation of strategic initiatives Collaborating with relevant stakeholders, including but not limited to Marketing, Sales, Legal, Medical and Regulatory to define and execute strategy in a matrixed environment Collaborate with data teams to understand the impact of the field reimbursement strategies through metric analysis, and develop strategic execution recommendations aligned to brand imperatives, including impact of current FRM Rules of Engagement Support of key field reimbursement execution initiatives (e.g., product launches and launch team participation, technology enhancements, affordability solutions, omni-channel) Collaborate with both Patient and Caregiver Solutions and Patient Access and Affordability Solutions teams to share field reimbursement insights informing operational hub enhancements, and support patient experience improvement initiatives Ensure the field reimbursement resources, processes, tools and systems optimize the ability of patients to get access to Johnson & Johnson Immunology therapies and are compliant with relevant regulations and Johnson and Johnson internal policies Communicate risks or process issues that impact JJIM Immunology's ability to comply with regulations, that impact patient or Immunology customers' satisfaction or that impact JJIM Immunology internal resources or patient access vendors ability to provide a positive and compliant customer experience JJIM Immunology leadership as appropriate Orchestrate project work in a matrixed environment to ensure field reimbursement manager strategy and operations are optimized for excellence in field execution Qualifications: REQUIRED: 5 years of healthcare business experience (ex: CE/analytics, access/reimbursement, finance, sales, marketing, analytics, and operational roles) with demonstrated project management capability is required. Bachelor's degree required; MBA or other related advanced degree preferred. Immunology experience preferred Working across a matrixed organization Possess strong analytical thinking abilities, demonstrate strategic thinking and planning and work well in a matrix environment without direct line authority Able to influence thinking amongst senior leaders and possess excellent communication skills Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (********************************) or contact AskGS to be directed to your accommodation resource. #LI-Hybrid Required Skills: Preferred Skills: Account Management, Coaching, Competitive Landscape Analysis, Compliance Management, Consulting, Cross-Functional Collaboration, Escalation Management, Fact-Based Decision Making, Finance and Accounting Platforms, Financial Reports, Market Access Reimbursement, Market Opportunity Assessment, Performance Measurement, Pricing Strategies, Process Improvements, Strategic Thinking, Technical Credibility The anticipated base pay range for this position is : $102,000.00 - $177,100.00 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave - 80 hours in a 52-week rolling period10 days Volunteer Leave - 32 hours per calendar year Military Spouse Time-Off - 80 hours per calendar year
    $102k-177.1k yearly Auto-Apply 13d ago
  • Director, Field Strategy & Operations (Everest)

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Senior operations manager job in Trenton, NJ

    **About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. **Position Overview:** The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence. This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used. **Key Responsibilities:** + **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency. + **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution. + **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through. + **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities. + **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI. + **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities. + **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities. **Qualifications:** + Bachelor's degree required; MBA or advanced degree preferred. + Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution. + Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required. + Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization. + Ability to focus on priorities and resolve operational issues effectively. + Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $194.2k yearly 60d+ ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Bensalem, PA?

The average senior operations manager in Bensalem, PA earns between $89,000 and $172,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Bensalem, PA

$124,000

What are the biggest employers of Senior Operations Managers in Bensalem, PA?

The biggest employers of Senior Operations Managers in Bensalem, PA are:
  1. Maersk Line
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