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  • Auto Glass Operations Manager | Lead Tech & Dispatch

    Glassusa

    Senior operations manager job in Saint Paul, MN

    A nationwide auto glass provider is seeking an Auto Glass General Manager in Saint Paul, MN. This role requires leadership skills to manage technicians and ensure quality service in auto glass repair and replacement. Ideal candidates should have at least 5 years of experience in the auto glass industry and exceptional communication skills. You will also be tasked with parts management and fostering a positive work environment. Benefits include competitive salary, health insurance, and paid time off. #J-18808-Ljbffr
    $87k-116k yearly est. 6d ago
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  • Vice President Operations

    All Flex Solutions 3.6company rating

    Senior operations manager job in Bloomington, MN

    The Vice President (VP) of Operations & Supply Chain will deploy the manufacturing operations, facilities, logistics, and supply chain strategy to support company growth. This executive will serve as a key member of the All Flex Solutions leadership team, reporting to the Chief Executive Officer (CEO). All Flex Solutions is a Granite Company, sharing the Granite Partners objective of 100-year sustainability. This is a fantastic opportunity for a leader who appreciates and embraces the entrepreneurial environment surrounding All Flex Solutions as well as the benefits and support of being a Granite Company. The VP of Operations & Supply Chain will collaborate with other leaders throughout the Granite community and serve as a member of the Lean & Operations Affinity and the Sustainability Affinity. The Position Reporting to the CEO, the successful candidate will be charged with planning, directing, and controlling the company's operations activities across four manufacturing plants in Northfield and Bloomington, Minnesota, to ensure a high performing organization that safely delivers low cost, high quality, consistent products. Operational excellence through the use of contemporary lean manufacturing and global supply chain management concepts is a critical focus area of the position. The VP of Operations & Supply Chain is a key position for the All Flex team, responsible for leading a world-class manufacturing approach that optimizes employee safety, customer satisfaction, quality, efficiency, employee relations, and performance measures. This individual will work collaboratively with other functions to align operational capabilities with short- and long-term customer needs in a growing market. The VP of Operations & Supply Chain is responsible for manufacturing, supply chain, facilities, and Environmental Health and Safety (EHS) with a continuous focus on improvement and efficiency. This position requires a strong, interactive leader who is fully competent in manufacturing systems and processes - from purchasing materials to forecasting to producing components and final assemblies to specific customer requirements. The role works closely with Engineering and Quality to drive manufacturing, facilities, and product improvements. The Operations team includes Plant Management, Supply Chain Management, EHS, and Continuous Improvement functions. The Operations team contributes to the overall success of the business by ensuring operational efficiency, compliance with regulations, a safe working environment, and a commitment to continuous improvement. Major elements of the VP of Operations & Supply Chain's responsibilities are to: Lead operations strategy and planning. Provide specific leadership and expertise for manufacturing, supply chain, facilities, and logistics-related objectives, including capacity planning, scheduling, and on-time delivery. Provide strategic and tactical guidance to ensure world-class supply chain operations that support forecasted and targeted sales growth, reduce operating costs, and ensure customer service needs are met or exceeded. Develop and implement a capital spending plan to achieve targeted growth, process improvements, lean initiatives, and cost savings in addition to addressing current maintenance and growth. Work with Engineering to enhance and maintain organizational focus on lean manufacturing efforts to ensure implementation of world-class technologies and practices. Assist and support new product development for design for manufacturability. Lead the Facilities & Maintenance team to ensure the existing plants and equipment run optimally and future growth is supported through plant and equipment expansions. Ensure that the Operations and Supply Chain departments are staffed with highly motivated, trained, and skilled professionals who contribute to the company's overall mission. Maintain effective working relationships with employees, at all levels and across all functions of the organization, as well as customers and suppliers. Promote diversity and inclusion to achieve innovative results through collaboration. Partner with HR to enable employee training and development programs that ensure that operations and supply chain teams are equipped with the latest skills, knowledge, and best practices, fostering a culture of continuous improvement, engagement, and retention, while maintaining high standards of performance. Lead and manage the Operations and Supply Chain teams through effective coaching, mentoring, and performance management, setting clear goals and expectations, providing regular feedback, and fostering a supportive environment that promotes professional growth and high performance. Maintain current certifications and compliance: AS9100, ISO 9001, MIL-PRF-31032/3 & MIL-PRF 31032/4, ITAR\JCP registered, RoHS compliance. Candidate Profile The VP of Operations & Supply Chain must be a proven, highly effective leader with well-honed business skills and a history of leading operations in a growing business. This key position requires a minimum of 10 years of operations and manufacturing leadership experience in a job shop manufacturing environment. The VP of Operations & Supply Chain must possess an understanding and passion for developing people, and a preferred candidate will possess an understanding of medical and defense industry standards for how PCBA interconnect flex circuits and Thermofoil heating solutions are produced. An undergraduate degree, ideally with a technical or business management focus is required; an advanced degree is desired. Qualified candidates will possess a strong operations and manufacturing background with a broad understanding of customer relations, product specifications, and market conditions that affect competitiveness when dealing with engineered products. Experience managing production in compliance within a Quality Management System, with certifications (QMAS, ISO, NadCap, IPC, etc.) and a proven track record of leading Lean manufacturing improvements, implementing and sustaining 5S, Six Sigma, Theory of Constraints (TOC), and Cell Manufacturing. Prior management experience is desired, as is a track record of achieving superior growth and profitability results within an industry. Exceptional leadership skills are essential, characterized by a drive to succeed through staff development. NetSuite (or broad ERP) experience is a significant plus, along with a proven ability to manage resources and schedules within the system. Additional qualifications include: Solid analytical and strategic skills in terms of operations strategy planning and implementation with the ability to lay out a long-term vision for the operation and to manage and implement to that vision and modify direction along the way as required. Strong knowledge of today's best practices in manufacturing, including lean manufacturing techniques. Demonstrated success implementing continuous improvement concepts. Experience in or demonstrated knowledge of supply chain functions from procurement (including international sourcing) to distribution is required, particularly the ability to reduce costs, improve customer service, and integrate processes across functional areas. Experience using ERP software and other analytical tools in a manufacturing environment; NetSuite experience is highly desirable. An understanding of manufacturing standard cost systems. A proven ability to drive a proactive safety culture. A track record of motivating and leading production teams of 300+ through a team of managers and supervisors. An understanding of quality systems and best practices for implementation; ISO 9001 experience is a plus. Additionally, this individual must have the capacity to collaborate with other leaders within All Flex and Granite Partners, taking advantage of resources throughout the organization and becoming an integral part of the overall team and serving the organization as a whole. Location All Flex Solutions is headquartered in Northfield, Minnesota, and has four Minnesota manufacturing facilities: one in Northfield and three in Bloomington. The VP of Operations & Supply Chain will be based in Bloomington. Working arrangements will include a mix of being onsite in both Bloomington and Northfield and travelling for industry and customer contacts. Compensation & Benefits We offer a competitive base salary in the $200,000 to $250,000 range, based on experience and qualifications, along with an annual bonus and the opportunity to participate in long-term incentives, including a stock appreciation rights (SARs) program. Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. We also provide a health savings account with company match, a retirement plan with employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it's needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.
    $200k-250k yearly 1d ago
  • Operations Superintendent

    Corrective Asphalt Materials, LLC

    Senior operations manager job in Minneapolis, MN

    Superintendent - Corrective Asphalt Materials About Us: Corrective Asphalt Materials, LLC, is a renowned Midwest-based company dedicated to extending the life and durability of roads with our innovative asphalt preservation and rejuvenation products and services. Serving a diverse range of clients including Departments of Transportation, commercial campuses, homeowner's associations, and public works departments across nine states, we have built a strong reputation since our founding in 1980. Our success is driven by our commitment to delivering empirical results through scientifically sound processes. Why Join Us: We are on a trajectory of significant growth and are seeking passionate and self-driven professionals to join our expanding team. We value long-term commitment and are looking for a superintendent who takes pride in leadership, accountability, and developing others. This role is ideal for someone who enjoys mentoring young crews, setting clear expectations, and fostering a strong, safety-driven culture built on teamwork and integrity. About You: You are a proven leader who demonstrates servant leadership -empowering teams through guidance, integrity, and accountability. You take pride in mentoring others, setting clear expectations, and holding your team to high standards of safety, quality, and performance. You communicate operational plans clearly, lead by example, and create an environment where people feel valued and motivated to succeed. Position Overview: The Superintendent will oversee road construction and asphalt preservation projects, ensuring safety, efficiency, and quality in every operation. The ideal candidate is an experienced leader who can hold crews accountable, communicate expectations clearly, and guide teams toward meeting and exceeding performance standards. Experience leading safety for mobile road maintenance operations is essential. The superintendent must also be able to develop clear operational plans and effectively communicate them to the crew, ensuring everyone understands goals, timelines, and responsibilities. While a CDL Class A license is beneficial, it is not required. Key Responsibilities Serve as the primary liaison between customers, crews, and management. Report directly to the designated Operations Manager. Manage, develop, and continuously improve operational safety standards. Develop daily and project-level operational plans that align with company goals and communicate them clearly to crews to ensure unified execution. Lead by example, setting expectations for crew behavior, performance, and professionalism. Hold teams accountable for meeting safety, quality, and productivity benchmarks. Mentor and train younger or less-experienced crew members, fostering their technical and leadership development. Supervise crew timecards, monitor overtime, and ensure efficient daily production. Conduct daily job briefings, progress reports, and pre-project planning. Oversee crew equipment, vehicle readiness, and personnel safety on all projects. Ensure proper application setup and adherence to product specifications. Monitor and report maintenance or operational issues promptly. Maintain flexibility with daily assignments as work is weather-dependent. Manage resource allocation and scheduling to meet cost and labor estimates. Collaborate with clients, Project Managers, and internal teams to meet timelines and budgets. Coordinate material and equipment logistics with vendors and suppliers. Ensure adherence to schedules while maintaining strong customer satisfaction. Assist with onboarding and ongoing training for crew members. Maintain detailed logs of job site operations and report progress to management. Implement cost-effective management techniques and process improvements. Demonstrate willingness to adapt and grow with the evolving needs of the company. Qualifications Proven experience in road construction or asphalt preservation management. Demonstrated understanding of safe road construction operations. Strong ability to develop operational plans, clearly communicate them to field teams, and ensure successful execution. Strong leadership skills with the ability to set expectations and hold teams accountable. Excellent communication and interpersonal skills for mentoring and motivating diverse teams. Basic computer proficiency (Outlook, Excel, and job tracking systems). Ability to pass a drug screen and background check. High school diploma or equivalent (college degree or certifications preferred). In-depth understanding of construction regulations and compliance. PMP or OSHA certification is a plus. Knowledge of road surface operations, traffic control, and mobile maintenance is highly preferred. Ability to read maps and accurately document project progress. Experience Management or Project Management: 5 years (Required) Construction or road maintenance management: 3 years (Preferred) Benefits 401(k) with company match Health, dental, and vision insurance Paid time off and holidays Opportunities for advancement within a growing company Compensation $80,000 - $100,000 per year (based on experience) Schedule Monday to Friday, daytime hours Overtime and occasional weekends as needed 25% travel (regional job sites) This position is expected to begin after January 1, 2026 Work Location: In person - Minneapolis, MN (must relocate before starting work) License: Valid Driver's License (Required) Recruiting agencies/third-party recruiters - please do not contact for this role. Job Type: Full-time Pay: $80,000.00 - $100,000.00 per year Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience: Project management: 5 years (Required) Construction or road maintenance management: 3 years (Required) License/Certification: OSHA 10 (Preferred) PMP (Preferred) CDL A (Preferred) Work Location: On the road
    $80k-100k yearly 4d ago
  • Vice President Operations

    Dizario Search

    Senior operations manager job in Minneapolis, MN

    Vice President of Operations Executive Search | Led by Dizario Search Dizario Search is conducting a search for a Vice President of Operations on behalf of a leading industrial services organization with a national service and repair footprint. This executive will lead a multi-site Service & Repair operation, overseeing safety, quality, customer responsiveness, and financial performance across a large network of facilities and mobile service teams. The role carries full operational P&L ownership and is a key member of the senior leadership team, responsible for driving operational excellence, standardization, and continuous improvement across multiple business units. Key Focus Areas Multi-site operations leadership and operational excellence Safety, quality, and customer experience Purchasing, supply chain, and working capital optimization Lean / continuous improvement and KPI-driven execution Leadership development and succession planning Margin improvement and financial accountability Ideal Background 10+ years of leadership experience in industrial services, distribution, MRO or technical service environments Fluid power or hydraulics experience preferred Proven success leading complex, multi-location operations Strong financial and operational acumen Hands-on, collaborative leader with a continuous improvement mindset Candidate Location: Minneapolis, Chicago or Dallas This is a highly visible opportunity to make a significant impact within a scaled, service-driven industrial platform.
    $130k-220k yearly est. 2d ago
  • Director, Financial Operations & Settlements

    Threadneedle Group

    Senior operations manager job in Minneapolis, MN

    A diversified financial services leader is seeking a leader for their clearing broker dealer settlement team in Minneapolis. Responsibilities include managing operations activities, resolving advisor issues, and leading process improvements. Candidates should have strong relationship management skills and 7-10 years of relevant experience including an active FINRA Series 7. The estimated salary for this position ranges from $122,400 to $165,200 annually, with additional benefits and variable pay eligible depending on performance. #J-18808-Ljbffr
    $122.4k-165.2k yearly 5d ago
  • Operating Director

    Cornerstone Caregiving

    Senior operations manager job in Saint Paul, MN

    We are looking for someone who: Wants to leave behind the typical structured, 8-5 desk job Is willing to bet on themselves and be financially rewarded for it Enjoys problem solving within a fast-paced environment Wants an autonomous position with support as needed Has grit, resilience, and loves a challenge Company Overview: Cornerstone Caregiving is the largest privately owned in-home care company, growing to over 400 offices across 40 states in just over 5 years. With a focus on giving our seniors the option to age in place, we are expanding our presence across the country and are seeking out an elite leader to spearhead the growth of this branch. Responsibilities: As the director, you will independently manage and lead this branch, along with unparalleled and ongoing corporate training and support. Business Development: Develop and execute a marketing plan to establish Cornerstone as the preferred in-home care provider. Referral building: Cultivate and manage relationships with referral partners (hospitals, hospices, senior living, etc.). Staffing and Scheduling: Hiring and onboarding new team members and ensuring all shifts are properly staffed. Monitor on-call responsibilities as calls come from clients, caregivers and partners. In-home Assessments: Build strong client relationships, conduct intakes, and ensure client satisfaction. Financial Management: Oversee office budget that is reflected in profit and loss statements. Cultivating Culture: Creating the workplace of choice for your territory. Set your own standard through incentivizing, motivating, setting the tone of your team morale. Preferred Qualifications: A proven leader with previous experience managing a team Success with meeting sales and business development goals Ability to work autonomously in a fast-paced environment Entrepreneurial mindset Experience with direct recruitment, hiring and oversight of staff Strong interpersonal and communication skills Benefits: Base salary with 20% quarterly cash profit share Paid health, dental, and vision insurance Company provided car with paid gas Cell phone stipend Unlimited PTO with corporate approval Initial and ongoing training and professional development opportunities We are the best…
    $77k-135k yearly est. 1d ago
  • Head of Operations

    Stonearch Logistics, LLC

    Senior operations manager job in Wayzata, MN

    Role: Head of Operations Website: *********************************** Scope: Full-Time (FTE) Compensation Range: $150,000 - $160,000 + variable About StoneArch Logistics You will join a differentiated logistics 3PL that places service and responsiveness at the heart of its value proposition. You'll have the opportunity to build and lead the operational engine behind a growing business serving major brand shippers, vigilant on continuing to grow their industry-leading, food-grade, transportation services scope. If you're passionate about operations excellence, carrier networks, logistics technology and leadership in a high-impact role, this is your chance to drive meaningful results and shape the future of the company. Why Join StoneArch? · We are growing, focused strategically, leading by service and supported by our 4 Pillars: Growth, Operational Efficiency, Talent, Technology. · We've demonstrated our service is value-added and have a clear growth plan. · We're committed to serving both stakeholders, shippers and carriers (not just shippers) · Strong talent and technology stack well positioned to support growth Position Summary: The Head of Operations will lead and scale all areas of StoneArch Logistics' operational performance. This role serves as the right hand to the CEO, overseeing carrier procurement and relations, account management, strategic network management, customer excellence, and overall service execution. It is both strategic and hands-on, focused on delivering exceptional execution and service, building process discipline, strengthening carrier and customer networks, and driving the efficiency, reliability, and responsiveness that define StoneArch's reputation in food-grade transportation. The ideal leader brings deep experience in operational excellence, proactive solutioning, continuous improvement, 3PL operations, strong leadership and analytical skills, and a passion for building teams and systems that deliver high-quality results. Experience with EOS is preferred but not required (Entrepreneurial Operating System). Core Accountabilities (EOS Accountability Chart Utilized): Operational Strategy & Execution Oversee all operations, ensuring seamless day-to-day performance while supporting and executing strategic initiatives. Deliver industry-leading proactive service with deep expertise in food-grade transportation solutions, maintaining a highly focused and niche approach (“inch wide, mile deep”). Ensure execution of strategy by establishing and monitoring operational KPIs such as on-time delivery, carrier utilization, cost efficiency, and service quality. Service Excellence & Customer Experience Drive operational efficiency and scale through technology, people, and process. Support carrier and customer onboarding, issue resolution, and proactive communication to build long-term relationships. Collaborate with commercial teams to align operational capabilities with customer expectations and business objectives. Carrier Network & Capacity Management Build and maintain a strong, reliable carrier network with emphasis on food-grade and temperature-controlled capacity. Negotiate and manage carrier relationships to ensure service consistency, safety, and compliance. Drive operational efficiency through accountability, performance metrics, scorecards, and regular business reviews. Process Design & Technology Enablement Lead implementation and optimization of transportation management systems, tracking platforms, and reporting tools. Standardize workflows and operating procedures to ensure scalability, efficiency, and risk mitigation. Lead cross-functional alignment by removing friction, ensuring clean handoffs, and enabling cohesive collaboration across teams. People Leadership & Development Build, mentor, and lead a high-performing operations team focused on responsiveness, accuracy, and accountability. Foster a culture of collaboration between operations, sales, and account management to ensure customer satisfaction. Partner with leadership to recruit, retain, and develop talent as StoneArch continues to expand. Financial Management & Continuous Improvement Manage operational budgets, cost control, truck-buy economics, and margin performance. Identify opportunities for process improvement, automation, and network optimization. Lead initiatives that improve productivity, scalability, and operational resilience as the company grows. Executive Leadership & Strategic Partnership Serve as a key advisor to the CEO on operations, strategy, and organizational priorities, including training and development of the Carrier Operations team. Collaborate with leadership on business planning, resource allocation, and long-term growth initiatives. Represent operations in strategic discussions with partners, shippers, and key stakeholders. Qualifications: · 10+ years of progressive leadership experience in logistics, trucking, or 3PL operations with direct accountability for carrier procurement, service delivery and team performance. EOS Operating System experience a plus. · Proven success leading carrier management, network operations, or customer service teams in a high-growth, asset-light or brokerage environment. · Strong analytical and financial acumen with the ability to manage budgets, margin performance, and operational KPIs. · Deep understanding of transportation management systems, load tracking technology, and process automation tools. · Demonstrated ability to build and mentor high-performing teams while fostering a culture of accountability, service, and collaboration. · Excellent communication and leadership skills with the ability to partner cross-functionally and influence both internal teams and external stakeholders. Work Details: · Full-Time Equivalent (FTE) · In-Office in Minneapolis, MN Fun, energetic work environment with leadership that invests in your success Substantive growth opportunities, including financial, as we reward strategic impacts StoneArch Core Values & Leadership Competencies · We need to ensure this future leader's Values aligns with ours and that we are: 1. Serving 2. Accountable 3. Growing 4. A Team · Our Leadership Competencies are also part of our ethos, and this leader should: 1. Apply Vision and Strategic Thinking 2. Be a Growth Mindset 3. Inspire Others 4. Be Collaborative and Promote Cross-Functional Teamwork 5. Empower People Diversity Commitment: StoneArch Logistics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $150k-160k yearly 2d ago
  • Inventory & Material Flow, Sr. Manager

    DSJ Global

    Senior operations manager job in Brooklyn Park, MN

    The Inventory and Material Flow, Senior Manager will oversee material flow, receiving, and inventory management across multiple manufacturing facilities and a third-party warehouse. This role focuses on driving operational excellence, leading transformation initiatives, and fostering a culture of continuous improvement aligned with organizational goals. Key Responsibilities Provide strategic direction for material flow, receiving, inventory, and third-party warehouse operations across multiple campuses. Lead and inspire a large, distributed team (160+ indirect reports) to achieve operational excellence and continuous improvement. Define and implement long-term material flow strategies that support growth, cost optimization, and customer responsiveness. Champion Lean principles to ensure efficient material movement across sites. Drive initiatives that optimize internal material delivery systems and enhance overall efficiency. Build collaborative partnerships with operations, supply chain, and planning teams to anticipate and respond to market dynamics. Qualifications Bachelor's degree in Business, Engineering, or Materials Management required; Master's degree preferred. 6+ years of progressive leadership experience in material flow or inbound logistics; manufacturing experience preferred. Proven success in leading multi-site operations and large teams. Strong ability to manage change, guide transitions, and lead transformation initiatives. Ability to travel regularly between locations. Comfortable working in both manufacturing and office environments.
    $87k-123k yearly est. 1d ago
  • Hotel General Manager - Lead Guest Experience & Operations

    McRhotels.com

    Senior operations manager job in Minneapolis, MN

    A prominent hotel management company in Minneapolis seeks a General Manager to ensure cleanliness and friendly service throughout the hotel. Responsibilities include daily supervision, onboarding new staff, ensuring adherence to standards, and maintaining guest satisfaction. Ideal candidates have experience in hospitality management, possess a positive attitude, and can handle high-pressure situations. This position offers competitive pay, paid time off, and health insurance options. #J-18808-Ljbffr
    $49k-74k yearly est. 3d ago
  • Auto Glass General Manager

    Mobile Auto Solutions, LLC 4.4company rating

    Senior operations manager job in Saint Paul, MN

    Company: Glass America MN St. Paul - 300049 We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. Job Description: Glass America Auto Glass General Manager St. Paul, MN At Glass America, we are creating a culture that delivers on our Mission to WOW Every Customer and Be the Best! As one of the nation's largest auto glass and windshield replacement and repair businesses, we have been keeping cars, trucks and vans safe on the road since 1999. When it comes to auto glass repair and replacement - Glass America sets the standard. What Glass America offers you: Great starting salary. Annual performance incentives. Benefits that start on your first day of work! 401k, PTO, paid holidays, life insurance and short term disability. Represent a respected industry leader and preferred provider to insurance agents and insurance companies. The Shop Manager provides effective leadership, direction and motivation for all technicians and staff. Ensure that all customer vehicle glass repair and replacement is performed according to Company standards. In addition, this position is also responsible for sourcing, ordering, receiving, and delivering parts to technicians in an accurate and timely manner. Inventory must be maintained and returns properly processed on a timely basis. MANAGEMENT Recruit / Hire staff and Technicians. Educate, train and maintain compliance with company standards. Take the necessary actions to meet daily/weekly/monthly sales goals and objectives. Effectively communicate to all subordinates. Provide daily supervision and direction to all Auto Glass Technicians. Dispatch jobs for Technicians Initiate or suggest plans to motivate company employees to achieve work goals. Monitor the individual performance of the Technicians on a regular basis. Fax, telephone or otherwise contact vendors to order parts and document conversations in the management system. Follow up on parts back orders and document actions in the management system. Coordinate returns and credits of parts and ensure they are picked up daily. Provide the A/P Dept. with the POP invoices for appropriate purchases. Return and reorder damaged or defective parts. Contact vendors for credits and process appropriately. DISPATCH Conduct calls to consumers between the hours of 7:00AM - 9:00AM (local time) to confirm times the technician should be at their location (3 hour window to allow for add-ons). Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes. Field ETA calls from the customers (directly) and advise as to status. Inventory Management Notify CSRs and team when parts are on back order status. Effectively notate work order. OE Parts / Special Order Order Parts as directed. Confirm parts returns and credits from local distributors. Confirm with technicians on a daily basis that there are no parts at their respective shops. Confirm with local management on a daily basis that there are no unused parts at any location. Work closely with the A/P Dept. Scheduling Review dispatches/communications from technicians (Mobile Solution) Receive contact from technicians in the event a job needs to be rescheduled. Contact consumers to reschedule uncompleted jobs. ADDITIONAL Take responsibility in your area of employment with Glass America for reporting, making recommendations and correcting adverse actions to the Company's best interest. Comply with all Company policies and procedures as outlined in the employee handbook. SKILLS AND EXPERIENCE Time Management, Organizational Skills, Customer/Client Focus and Initiative. Self starter, driven by incentives and a proven track record of success. Excellent communication skills and a creative thinker. High School Graduate. At least 5 years of experience in the Auto Glass industry Previous management and/or operations experience is strongly preferred but not required. Glass America is an Equal Opportunity Employer. What Glass America offers you: Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually. 80 hours paid parental leave. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance. 401(k) Retirement Plan with Company Match. Employer Paid Short-Term Disability & Life Insurance. Additional Voluntary Life Insurance. Free prescription or non prescription safety glasses each year. AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. #J-18808-Ljbffr
    $43k-80k yearly est. 2d ago
  • General Manager (Minneapolis)

    Thyssenkrupp Elevator 4.6company rating

    Senior operations manager job in Minneapolis, MN

    The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced General Manager in Minneapolis, MN. Responsible for driving revenue growth and managing the branch's P&L by successfully managing all departments and lines of business to exceed business goals. Drives the culture and sets expectations for safety, work ethic, professionalism, ownership of the business and shares pride in the branch and the branch's successes. ESSENTIAL JOB FUNCTIONS: Supervises department managers and superintendents by providing direction and training, and communicating company policies, procedures and objectives. Leads by example the company's commitment to safety and administers the company safety program. Ensures the branch's daily operations run efficiently and cost effectively and meets financial commitments including target EBIT dollars and gross margin percent goals across all lines of business except New Installation. Manages profit and loss (P&L) and uses accounting reports to measure each department's performance to ensure monthly budgetary goals are met. Works with sales managers to increase customer base Oversees retention of service contracts including direct involvement in all “at risk” customer accounts. Plays leadership role in customer retention programs using NPS scores, processes, tools and technology. Develops and maintains strong working relationships with clients, elevator consultants, building owners, managers and prospects. Oversees and ensures that the employee performance process for both union and non-union employees is performed timely and consistently. Recommends employee merit increases as part of the performance management process for non-union employees and meets with employees to review their compensation and bonus structure. Maintains a strong working knowledge of the overall market area. Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements; and a good understanding standing of employment and labor laws. Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Maintains a maintaining a strong working knowledge of the contract with the International Union of Elevator Constructor. Includes meeting with local business agents to resolve issues involving contract work, grievances and union employee issues. Responsible for Reviews and approves invoices, accounts receivables, write-offs and credits. Consults with regional and district teams in areas of operations, sales, accounting, safety and human resources. Ensures that all HR matters are coordinated with the regional HR team. Responsible for multiple levels of approvals including but not limited to purchasing, contract execution, contract modifications, and price adjustments EDUCATION & EXPERIENCE: Thorough knowledge of the elevator industry and general management methods within the elevator industry Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience Proven success managing and developing talent within the workforce Ability to define problems collect data, establish facts and draw valid conclusions Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered Medical, dental, and vision coverage Flexible spending accounts (FSA) Health savings account (HSA) Supplemental medical plans Company-paid short- and long-term disability insurance Company-paid basic life insurance and AD&D Optional life and AD&D coverage Optional spouse and dependent life insurance Identity theft monitoring Pet insurance Company-paid Employee Assistance Program (EAP) Tuition reimbursement 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. Additional benefits include: 15 days of vacation per year 11 paid holidays each calendar year (10 fixed, 1 floating) Paid sick leave, per company policy Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. #J-18808-Ljbffr
    $43k-77k yearly est. 4d ago
  • Tono | COMING SOON General Manager - North Loop

    Tier1Usa

    Senior operations manager job in Minneapolis, MN

    Address 250 N 3rd Ave suite 101, Minneapolis, MN 55401, USA Compensation $ 60.000,00 - $ 70.000,00/year The General Manager is the driving force of Tono Pizzeria + Cheesesteaks, responsible for overseeing all aspects of operations. This role demands a hands‑on leader who excels at building and motivating a high performing team with a genuine passion for hospitality and a strong understanding of fast‑casual service. The GM will work closely with the operations and other general managers to create a seamless and efficient environment that delivers excellent customer experiences while meeting both financial and operational goals. Key Responsibilities Develop and implement strategies to maximize sales through customer engagement, promotions, and quality service. Monitor sales performance and adjust plans as necessary to meet and exceed sales goals. Ensure that customer satisfaction is consistently high, influencing repeat business and positive reviews. Regularly assess local market conditions and adapt the restaurant's offerings and services accordingly. Build and Lead a High‑Performing Team Recruit, onboard, hire, train, and develop staff, ensuring that all team members understand their roles and responsibilities. Foster a positive team culture by motivating staff, providing coaching, and addressing performance issues. Set clear expectations for performance and ensure that team members are held accountable to operational and customer service standards. Conduct regular performance evaluations and provide feedback to enhance employee development. Control COGs (Cost of Goods Sold) Monitor inventory levels, order supplies, and manage waste to maintain efficient and cost‑effective operations. Implement procedures for portion control, proper food handling, and inventory management to keep food costs within target ranges with the team. Manage Labor Costs Create and manage labor schedules to ensure that staffing levels are appropriate for sales volume while minimizing overtime. Ensure compliance with labor laws and company policies, including employee breaks, hours, and overtime. Monitor labor productivity and make adjustments to optimize team efficiency during peak and off‑peak hours. Use labor management software (7Shifts/Toast) to track hours worked and make adjustments as needed. Profitability Management Monitor daily, weekly, and monthly financial reports to identify trends, opportunities, and areas for improvement. Work with the operations team to develop budgets and financial targets, ensuring the restaurant operates within those guidelines. Implement best practices to increase revenue and reduce expenses without compromising service or quality. Ensure proper cash management, safe handling procedures, and regular reconciliation of financial records. Community Outreach Develop and maintain strong relationships with the local community, including customers, local businesses, and organizations. Represent the restaurant at community events, sponsorship opportunities, and charity functions to increase brand visibility. Engage with customers with in‑person interactions and promotions to build loyalty and increase foot traffic. Lead local outreach efforts to support community involvement and build positive public perception of the brand. Qualifications Must have or be able to obtain a Certified Food Protection Manager (CFPM) certification for knowledge of food safety standards. Strong operational skills in a fast‑paced food service environment. Excellent communication and interpersonal skills. Strong organizational and problem‑solving abilities. Candidates should be comfortable navigating and leveraging technology to enhance operations and team collaboration. Strong command of English grammar for clear and effective communication in written and verbal forms. Ability to speak and write in Spanish to better serve diverse customer bases and team members (Preferred). Experience with Slack for team communication and Google Workspace (including Google Drive, Docs, Sheets, and Gmail) for document management and productivity (Preferred). Ability to travel between stores/home office or events as needed; may require lifting up to 50 lbs. Ability to stand for extended periods and work in a fast‑paced environment. Eligibility and Availability Years of Experience: 2+ years of restaurant managerial experience. Education: High school Diploma or GED required; higher education in business is a plus. Availability: Minimum of 40+ hours, salaried position, in‑store and 5 hours of admin. Requires a flexible schedule with some nights and weekends to meet demands of the business. Benefits and Compensation Paid time off and holidays. Health insurance and 401(k) coming in 2026. Professional growth opportunities within a rapidly expanding brand. Discounted Tono! #J-18808-Ljbffr
    $43k-73k yearly est. 2d ago
  • General Manager

    Jimmy John's Gourmet Sandwiches

    Senior operations manager job in Rogers, MN

    * Make up to $30/hr! * Hiring for immediate start General Managers oversee all aspects of in-store operations, including but not limited to staffing/scheduling, food safety, inventory/stock ordering, COGS management, cash handling and brand compliance. The General Manager is responsible for ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. General Managers must be self-motivated individuals who have superior leadership skills and execute systems and procedures with 100% integrity. This is a Bonus-eligible position. Additional Requirements: Must be at least 18 years of age, have a valid driver license, car and clean driving record Must be able to lift 30-40 lbs. regularly throughout shifts Ability to stand, bend, reach and scoop through-out assigned shift Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F Requirements: Ability to work a 40+ hour week At least 18 years of age, with valid driver license and clean driving record Jimmy John Manager Certification ServSafe Manager Certification Basic understanding of Microsoft Word, Microsoft Excel, Microsoft Outlook, and Adobe Acrobat Must be able to perform, teach and train all aspects of Assistant Manager, PIC, InShopper and Delivery Driver positions, as needed Ability to handle fast-paced and high stress situations in the store Organize and establish priorities in the store with minimal supervision Willing to coach and task-manage employees on store operations Company Introduction We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!
    $30 hourly 7d ago
  • General Manager

    Riser Fitness, LLC

    Senior operations manager job in Minneapolis, MN

    ABOUT US Be a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! With over 100 locations, Riser Fitness is one of the nation's largest multi-unit developers of the Club Pilates franchise system as well as one of the longest operating franchisees in the country. POSITION The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio. The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees. Position Type: Full Time REQUIREMENTS 2+ years of retail/service sales or fitness sales experience. Confident in generating personal sales and training Sales Associates in sales Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email Ability to excel in a fast changing, diverse environment. Ability to recognize areas of improvement and make changes using good judgement. An affinity and passion for fitness. Solid writing and grammar skills. Highly organized, proficient in data management, ability to prioritize and meet deadlines. Professional, punctual, reliable and neat. Strong attention to detail and accuracy. Trustworthy and ability to handle confidential information. Ability to work harmoniously with co-workers, clients and the general public. Proficiency with computers and Studio software. RESPONSIBILITIES Lead generation including Grass Roots Marketing and Networking Implement sales process to schedule prospects into Intro classes Membership sales Manage staff schedule Ensure that studio retail/products are stocked with accurate inventory counts Train and Supervise Sales Associates Hire/Manage instructors at the studio Proficiency in ClubReady, to include revenue reports, attendance reports, etc. Review instructor evaluations and assist in mentorship/disciplinary action as needed Independently make decisions related to high level customer service Collect out-standing dues Maintain cleanliness and organization of the Pilates Studio Enforce Club Pilates policies and procedures Ensure all forms, administrative supplies, and studio literature is stocked and visible Schedule and participate in networking/community events and studio promotions Strategically manage marketing campaigns to generate leads for the studio BENEFITS AND PERKS Starting Base Salary - $55,000-60,000 $55,000-78,000 potential total comp including bonuses Monthly performance bonus opportunities up to $18,000 annually Health Benefits 401K Paid Time Off Unlimited growth potential within the company #J-18808-Ljbffr
    $55k-60k yearly 3d ago
  • General Manager

    Jimmy John's

    Senior operations manager job in Saint Paul, MN

    Jimmy John's #665 - University Ave, St. Paul - Now Hiring - General Manager $45,000.00/Year General Manager PRIMARY PURPOSE OF THE POSITION: General Managers are responsible for all aspects of operating and supervising the store. Manage all functions of a Jimmy John's restaurant to ensure exceptional customer service and high quality products are delivered, while ensuring restaurant profitability. Responsible for directing the successful execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift. Expected to interact effectively with all levels of the organization, as well as the broader Jimmy John's Company. MAJOR DUTIES AND RESPONSIBILITIES Establish the store's labor goals and staff needs, including pay rates. Manage a staff of approximately 3 to 15 employees. Assign, oversee and evaluate work. Manage hiring, training, evaluation, discipline, and termination of employees. Provide on-the-job training for new employees. Delegate and responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft. Supervision of the preparation, sales, and service of food. Order the appropriate amount of food items to meet anticipated customer demand. Supervise food preparation and service operations. Ensure that every customer receives world-class customer service. Route deliveries and serve drivers to maximize delivery business and speed. Execute systems and procedures with 100% integrity and completeness. Complete daily and weekly paperwork. Responsible for 100% of the cash drawers at all times during the shift. Implement corporate policies. Control inventory by using a weekly inventory system and maintaining regular inventory ordering schedules. Receive and store product. Conduct weekly manager's meetings. Audit systems and procedures as well as shift-ending paperwork. Arrange for preventive maintenance and upkeep on store's equipment and supplies. Perform other related duties as required. AS TIME PERMITS Assist in-shoppers during rush periods to ensure the maintenance of restaurant efficiency. Assist in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness. Complete daily food preparation (opening procedures, meat and vegetable slicing, bread production). SKILLS AND ABILITIES Oral and written communication skills. Ability to establish priorities, work independently, and proceed with objectives without supervision. Ability to handle and resolve customer threats and issues. Ability to handle and resolve employee issues. Ability to use a personal computer and various software packages (Word / Excel). Ability to handle stress and high-volume operations. Interpersonal skills to work effectively with others, motivate employees, elicit work output and deal with customers. QUALIFICATIONS FOR POSITION High school graduate or equivalent training. Completion of recommended corporate training programs. Valid driver's license, reliable transportation, current automobile insurance, and a clean driving record. Experience with a retail food company is a plus. PHYSICAL REQUIREMENTS Position requires bending, standing and walking the entire workday. Must be able to lift 50 pounds. Must be at least 19 years of age. Must have the stamina to work a minimum of 50-60 hours a week. #J-18808-Ljbffr
    $45k yearly 4d ago
  • Director Global Operations

    Dizario Search

    Senior operations manager job in Minneapolis, MN

    Dizario Search has partnered with a leading client in the industrial manufacturing sector to identify a Senior Global Operations Leader to join their organization. This role provides strategic and operational leadership across multi-site manufacturing and engineering operations, spanning two primary facilities in the United States and Europe. The Senior Global Operations Leader will be responsible for overseeing complex, highly automated manufacturing environments while ensuring alignment between engineering, R&D, and operations. The ideal candidate is a seasoned manufacturing executive with deep engineering expertise, a strong financial acumen, and a proven ability to lead teams with discipline, clarity, and accountability in fast-paced, growth-oriented environments. Key Responsibilities Lead multi-site manufacturing operations across U.S. and European facilities Provide technical and operational leadership to engineering and manufacturing teams Establish and drive KPI, metrics, and accountability frameworks across operations Lead Lean manufacturing and continuous improvement initiatives with measurable results Partner with Engineering and R&D to improve alignment and execution Lead new product introduction in a high-SKU, high-volume manufacturing environment Standardize best practices across sites while respecting local requirements Support aggressive growth initiatives, including capacity expansion and scalability Qualifications and Experience Engineering degree required (Mechanical, Materials, Chemical, or Metallurgical) Proven multi-site manufacturing leadership experience International exposure with willingness to travel approximately 30 percent Demonstrated new product introduction experience Strong focus on metrics, KPIs, and data-driven decision-making Strong leadership and communication skills with the ability to drive accountability If you meet these qualifications and are a results-oriented, metrics-focused operations leader, we encourage you to apply.
    $42k-87k yearly est. 3d ago
  • Auto Glass General Manager

    Glassusa

    Senior operations manager job in Saint Paul, MN

    **Company: Glass America**MN St. Paul - 300049**We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.**Job Description:**Glass America****Auto Glass General Manager****St. Paul, MN**At Glass America, we are creating a culture that delivers on our Mission to WOW Every Customer and Be the Best! As one of the nation's largest auto glass and windshield replacement and repair businesses, we have been keeping cars, trucks and vans safe on the road since 1999. When it comes to auto glass repair and replacement - Glass America sets the standard.**What Glass America offers you:*** Great starting salary.* Annual performance incentives.* Benefits that start on your first day of work!* 401k, PTO, paid holidays, life insurance and short term disability.* Represent a respected industry leader and preferred provider to insurance agents and insurance companies.The Shop Manager provides effective leadership, direction and motivation for all technicians and staff. Ensure that all customer vehicle glass repair and replacement is performed according to Company standards.In addition, this position is also responsible for sourcing, ordering, receiving, and delivering parts to technicians in an accurate and timely manner. Inventory must be maintained and returns properly processed on a timely basis.**MANAGEMENT*** Recruit / Hire staff and Technicians.* Educate, train and maintain compliance with company standards.* Take the necessary actions to meet daily/weekly/monthly sales goals and objectives.* Effectively communicate to all subordinates.* Provide daily supervision and direction to all Auto Glass Technicians.* Dispatch jobs for Technicians* Initiate or suggest plans to motivate company employees to achieve work goals.* Monitor the individual performance of the Technicians on a regular basis.* Fax, telephone or otherwise contact vendors to order parts and document conversations in the management system.* Follow up on parts back orders and document actions in the management system.* Coordinate returns and credits of parts and ensure they are picked up daily.* Provide the A/P Dept. with the POP invoices for appropriate purchases.* Return and reorder damaged or defective parts.* Contact vendors for credits and process appropriately.**DISPATCH*** Conduct calls to consumers between the hours of 7:00AM - 9:00AM (local time) to confirm times the technician should be at their location (3 hour window to allow for add-ons).* Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.* Field ETA calls from the customers (directly) and advise as to status.*Inventory Management** Notify CSRs and team when parts are on back order status. Effectively notate work order.* OE Parts / Special Order* Order Parts as directed.* Confirm parts returns and credits from local distributors.* Confirm with technicians on a daily basis that there are no parts at their respective shops.* Confirm with local management on a daily basis that there are no unused parts at any location.* Work closely with the A/P Dept.*Scheduling** Review dispatches/communications from technicians (Mobile Solution)* Receive contact from technicians in the event a job needs to be rescheduled.* Contact consumers to reschedule uncompleted jobs.**ADDITIONAL*** Take responsibility in your area of employment with Glass America for reporting, making recommendations and correcting adverse actions to the Company's best interest.* Comply with all Company policies and procedures as outlined in the employee handbook.**SKILLS AND EXPERIENCE*** Time Management, Organizational Skills, Customer/Client Focus and Initiative.* Self starter, driven by incentives and a proven track record of success.* Excellent communication skills and a creative thinker.* High School Graduate.* At least 5 years of experience in the Auto Glass industry* Previous management and/or operations experience is strongly preferred but not required.Glass America is an Equal Opportunity Employer.**What Glass America offers you:**Full Time (30 or more hours per week) employees enjoy* 80 hours of paid time off annually.* 80 hours paid parental leave.* 6 paid holidays annually.* Medical, Prescription Drug, Dental & Vision Insurance.* 401(k) Retirement Plan with Company Match.* Employer Paid Short-Term Disability & Life Insurance.* Additional Voluntary Life Insurance.* Free prescription or non prescription safety glasses each year.**AI Disclosure Statement:** *At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.*Compensation Details:.At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. #J-18808-Ljbffr
    $43k-73k yearly est. 6d ago
  • Dual General Manager

    McRhotels.com

    Senior operations manager job in Minneapolis, MN

    Posted Monday, December 22, 2025 at 6:00 AM Minneapolis Downtown MN DoubleTree & Chambers Minneapolis MN SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1) Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette:Answer all incoming calls with friendly service using the approved greeting. 2) Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3) Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4) Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: General Manager, Role Specific Duties and Expectations The core mission of the General Manager is to ensure cleanliness and friendly service in the hotel with every room online, every day and night. The General Manager is responsible for ensuring that all managers and team members are executing their daily responsibilities and checklists. Other Duties and Expectations Daily Supervision: Daily walks must be conducted including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment to ensure all pieces are in working order. Verify that all rooms are inspected daily, confirm adherence to all cleanliness standards noted on the room inspection checklist. Onboarding: Responsible for the onboarding of new incoming team members to provide friendly service and ensure all processes noted on the onboarding checklist for a new hire are adhered to. Auditing: All Daily Summary and Night Audit processes are completed in accordance with the policy. Reporting: Shift handover reports should be started and completed on each shift. Signing off on and uploading the required daily reports to the MCR report storage platform. Quality Assurance: Oversee that all brand standards approved by MCR are adhered to in accordance with the brand's Quality Assurance expectations and friendly service. This will include conducting self-audits provided by the brand and making any necessary corrections based on broader audits conducted by the property's regional vice president. Uphold Attire Standards: Require team members to be in the proper MCR approved uniform, including name tags and to happily greet guests with a smile. Safety: Certify that all fire and life safety inspections are current and/or up to date. All deficiencies should be corrected. Preventative Maintenance: Confirming that preventative maintenance tasks have been performed and checked visually for quality and consistency. Adherence to Work Schedules: See that all team members are adhering to their established work schedule. Displace shifts in departments on a weekly basis as determined by the hotel established schedule and in the event of a line level shift call-out. Teaching: Builds a culture of learning including safety to make mistakes Training: Ensuring staff has required functional expertise in each role Development: Communicating future growth opportunities and career paths Coaching: Daily Moment-to-moment feedback presented with candor and positivity Time Clock Management: Complete a review of previous day team member time clock punches in accordance with the policy. Purchase Order Process: Every purchase should go through the correct purchase order process and all invoices should be submitted through the approved accounts payable system. Invoice Signoff: All invoices should always be processed and/or accrued to the proper time period. Inventory Management: Keep MCR approved storage clean and always follow the inventory program. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking RVP Performance Ratings Guest Ratings Teamwork RVP Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications: Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Evaluation and Decision-Making: Must be able to evaluate and select among alternative courses of action quickly and accurately. Handle Pace and Pressure: Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Financial Skills: Must be able to work with and understand financial information and data, and basic arithmetic functions. Other Required Skills: Must be attentive to detail and meet deadlines. Technology: Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Leads team members to always provide friendly service with a smile to guests. Certifications and Licenses: Must meet the legal age to serve alcoholic beverages (at select properties). A valid Driver's License is required. Market Knowledge: Basic market knowledge. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Education: Bachelor's or Associate's Degree Preferred. Work Experience: Previous supervisory experience preferred. Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Travel may be required. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language and Reasoning Skills: To perform the duties of this job, an individual must be able to: Read, write, understand and communicate with others effectively using the English language. Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals. Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak effectively in English before groups such as customers or employees. Read and interpret business records and statistical reports in English. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Our Company MCR is the3rd-largest hotel owner-operatorin the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was namedone of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What's in it for you? Weekly Pay Paid Time Off Retirement Options Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Chambers Hotel, 901 Hennepin Ave, Minneapolis, Minnesota, United States of America #J-18808-Ljbffr
    $43k-73k yearly est. 2d ago
  • General Manager - Fast-Casual Dining Leader

    Tier1Usa

    Senior operations manager job in Minneapolis, MN

    A renowned restaurant establishment in Minneapolis seeks a General Manager to oversee all operations. This leadership role requires a hands-on approach, emphasizing team building and customer service excellence. Responsibilities include strategy development, staff management, financial monitoring, and community outreach to enhance brand visibility. Candidates must possess strong operational skills, a CFPM certification, and ideally be bilingual in English and Spanish. The position offers a salary range of $60,000 - $70,000/year with benefits including paid time off and health insurance starting in 2026. #J-18808-Ljbffr
    $60k-70k yearly 2d ago
  • Opening General Manager

    Jimmy John's Gourmet Sandwiches

    Senior operations manager job in Minnetonka, MN

    Jimmy John's #914 - Minnetonka - Now Interviewing/Hiring for General Managers - $40,000 to $50,000/year. General Manager General Managers are responsible for all aspects of operating and supervising the store. Manage all functions of a Jimmy John's restaurant to ensure exceptional customer service and high quality products are delivered, while ensuring restaurant profitability. Responsible for directing the successful execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift. Expected to interact effectively with all levels of the organization, as well as the broader Jimmy John's Company. MAJOR DUTIES AND RESPONSIBILITIES Establish the store's labor goals and staff needs, including pay rates. Manage a staff of approximately 3 to 15 employees. Assign, oversee and evaluate work. Manage hiring, training, evaluation, discipline, and termination of employees. Provide on-the-job training for new employees. Delegate and responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft. Supervision of the preparation, sales, and service of food. Order the appropriate amount of food items to meet anticipated customer demand. Supervise food preparation and service operations. Ensure that every customer receives world-class customer service. Route deliveries and serve drivers to maximize delivery business and speed. Execute systems and procedures with 100% integrity and completeness. Complete daily and weekly paperwork. Responsible for 100% of the cash drawers at all times during the shift. Implement corporate policies. Control inventory by using a weekly inventory system and maintaining regular inventory ordering schedules. Receive and store product. Conduct weekly manager's meetings. Audit systems and procedures as well as shift-ending paperwork. Arrange for preventive maintenance and upkeep on store's equipment and supplies. Perform other related duties as required. AS TIME PERMITS Assist in-shoppers during rush periods to ensure the maintenance of restaurant efficiency. Assist in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness. Complete daily food preparation (opening procedures, meat and vegetable slicing, bread production). SKILLS AND ABILITIES Oral and written communication skills. Ability to establish priorities, work independently, and proceed with objectives without supervision. Ability to handle and resolve customer threats and issues. Ability to handle and resolve employee issues. Ability to use a personal computer and various software packages (Word / Excel). Ability to handle stress and high-volume operations. Interpersonal skills to work effectively with others, motivate employees, elicit work output and deal with customers. QUALIFICATIONS FOR POSITION High school graduate or equivalent training. Completion of recommended corporate training programs. Valid driver's license, reliable transportation, current automobile insurance, and a clean driving record. Experience with a retail food company is a plus. PHYSICAL REQUIREMENTS Position requires bending, standing and walking the entire workday. Must be able to lift 50 pounds. Must be at least 19 years of age. Must have the stamina to work a minimum of 50-60 hours a week.
    $40k-50k yearly 7d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Blaine, MN?

The average senior operations manager in Blaine, MN earns between $86,000 and $162,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Blaine, MN

$118,000
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