Senior operations manager jobs in Bloomington, IN

Lynx EMS is currently recruiting for a Regional Manager of Operations to lead our Indianapolis region. PURPOSE/BELIEF STATEMENT The Regional Manager of Operations will oversee, lead, manage, and direct key performance indicators with assigned Operations Managers within their region. The Regional Manager of Operations is responsible for all divisions within their region, including oversight involving employee staffing, issues, or related incidents. The Regional Manager of Operations will report to their assigned Regional Director of Operations. JOB RESPONSIBILITIES Lead and develop Operation Managers; assist in establishing key performance indicators for each assigned division. Ensure the execution of quality operations through daily communication, oversight, and evaluation with Operation Managers. Manage the P&L for assigned region and ensure adherence to policies and processes. Interface daily with health system stakeholders and perform direct ALS and BLS patient care activities when needed. Meet with Medical Director to ensure medical protocols are being adhered to. Establish divisional quarterly employee EMS training. Serve as chairman of the safety committee within assigned region. Review current policies and procedures and suggest adjustments as needed. Other duties as assigned by the Regional Director of Operations. JOB QUALIFICATIONS Minimum 3 years of management experience in a related service industry. Progressive experience supervising an EMS workforce of commensurate size. Bachelor's degree or equivalent related industry experience. Minimum 5 years of experience as a licensed Paramedic provider. BENEFITS Comprehensive health insurance package offered, including medical, dental, vision, LTD, STD, Life Insurance. Employees are eligible to participate in 401(k) + matching program, HSA & FSA + matching program. Role PTO & Sick Leave, Flexible daytime schedule.

HIS Constructors, Inc. offers one of the strongest compensation and benefits packages in the state, backed by a culture centered on safety, integrity, and opportunity. We invest in our people and are growing our Operations Team. We are seeking experienced Operations Managers who are driven, solutions-oriented, and ready to lead. The Operations Manager oversees the day-to-day administration of a major operational segment, providing leadership, direction, and support to Project Managers and Superintendents. This role is responsible for ensuring safety, profitability, and exceptional client relationships across all assigned projects. Key Responsibilities: Maintain strong relationships with customers and resolve issues with a long-term relationship mindset. Communicate significant project developments to the VP of Operations and President, especially those impacting profit or performance. Hold Project Managers accountable for safe, successful project execution. Assign Project Managers and Superintendents to projects as needed. Interview, hire, guide, evaluate, and, when necessary, discipline or discharge staff. Use Heavy Job and related tools to track budgets, schedules, performance, and production. Review job cost reports to ensure work aligns with budgets, proposals, and safety plans. Partner with Project Managers and Superintendents to resolve performance issues and minimize potential losses. Oversee safe execution and financial outcomes for all assigned projects. Attend pre-bid, pre-construction, and project progress meetings. Ensure company and rental equipment is properly used, maintained, and cared for. Perform additional duties as assigned. Qualifications: Bachelor's degree or equivalent experience. Minimum of five years of progressive management experience in road, bridge, utility, or excavating construction. Strong organizational skills and attention to detail. Demonstrated ability to lead teams, manage complex projects, and maintain high safety and performance standards. HIS Constructors, Inc. is an Equal Employment Opportunity employer.

Korn Ferry has partnered with our client on their search for the role, District Operations Director - Single Family Homes. District Operations Director - Indianapolis, IN (on-site) Key Responsibilities Operations & Property Management Oversee day-to-day operations across Chicago, Indianapolis, and Ohio, ensuring consistent execution of company procedures and a high-quality resident experience. Provide strategic oversight of property management functions, including service delivery, maintenance, renewals, and collections, with a focus on KPI achievement and cost control. Navigate complex municipal environments, especially in Chicago, by building strong relationships with housing authorities and local agencies to ensure compliance and operational fluidity. Lead vendor management and service team performance, ensuring alignment with company standards, cost efficiency, and resident satisfaction. Conduct regular market visits and inspections to assess operational health, enforce standards, and identify opportunities for improvement. Implement frameworks for emergency response, business continuity, and risk mitigation across all markets. Resident Experience Drive a resident-first culture by ensuring seamless onboarding, proactive communication, and responsive issue resolution across all touchpoints. Leverage resident feedback and satisfaction data to evolve service offerings, improve retention, and build long-term loyalty. Partner with leasing teams to monitor inventory, pricing, and occupancy trends, ensuring alignment with market demand and performance goals. Reinforce tenant policies and procedures while maintaining a positive, service-oriented relationship with residents. Financial Management Lead the development and execution of annual operating budgets across assigned markets, with a focus on service cost management and NOI optimization. Oversee accounts receivable, rent collection, and resolution of arrears, ensuring minimal variance and strong financial performance. Review financial reports regularly to identify trends, risks, and opportunities, implementing corrective actions as needed. Contribute to long-term planning and investment prioritization in alignment with the client's growth strategy. Team & Talent Oversight Manage two Area Directors and a regional team of 50-60 employees, ensuring clear accountability, performance consistency, and adherence to company policies. Identify workload efficiencies and talent gaps, optimizing team structure and resource allocation across markets. Lead workforce planning efforts in partnership with HR and third-party recruiters to support hiring, onboarding, and retention. Strategic Partnerships & Compliance Maintain active real estate licensure and ensure compliance with state-specific laws and regulations across Illinois, Indiana, and Ohio. Collaborate with internal stakeholders and external partners to align operations with broader strategic goals and regulatory requirements. Professional Experience/Qualifications The ideal candidate will bring the following experience: 10-15+ years of senior-level operational leadership within residential real estate, property management, or single-family rental (SFR) environments, overseeing large-scale, multi-market portfolios with complex regulatory and municipal dynamics. Proven ability to lead multidisciplinary regional teams across leasing, service, field operations, and resident experience, driving performance, accountability, and cultural alignment across diverse geographies. Strong financial oversight and budgeting expertise, with a track record of managing service-related costs, optimizing NOI, and delivering consistent results across KPIs such as collections, renewals, and retention. Experience navigating multi-state real estate laws and compliance, ideally with licensure in Illinois, Indiana, or Ohio, and a deep understanding of municipal engagement, housing authorities, and public-sector coordination. Demonstrated success leading through organizational change, including assessing team dynamics, identifying talent gaps, and building bench strength to support long-term growth and operational resilience. Exceptional interpersonal and communication skills, with the ability to build trust, manage conflict, and influence cross-functional teams, third-party vendors, and internal stakeholders. Inspirational, low-ego leadership style that fosters collaboration, encourages ownership, and leads with empathy, structure, and clarity. Comfortable operating in high-visibility, high-accountability environments, with a focus on resident satisfaction, team development, and community engagement. Strong understanding of strategic planning and operational execution, with the ability to translate corporate goals into market-level performance and team alignment. Proficiency in Microsoft Office Suite and property management platforms, including YARDI, with a commitment to data accuracy, reporting integrity, and system compliance.

At STAT Courier, we believe there is a better way to deliver what's important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together. What will your job look like? The Vice President (VP), Operations is a visionary leader and strategic driver of operational excellence responsible for elevating the company by optimizing business processes, producing financial success, and spearheading transformative initiatives. The VP, Operations, is a polished executive who collaborates closely with business development to support client expansion, respond to RFPs, and participate in pricing and contracting decisions. Additionally, the VP, Operations ensures excellence in vendor management, quality control, and operational efficiency across logistics, field operations, and customer service. Location: This position will be onsite daily in our Lake St. Louis location- 16 Hawk Ridge Drive, Lake St. Louis, MO We are excited to welcome talent from across the country! Relocation benefits and assistance are part of our commitment to finding the right fit What you'll do: * Drive performance and operational synergy across logistics, field operations, customer service, and dispatch teams to ensure seamless execution and collaboration * Lead innovation and technology adoption by integrating AI and emerging technologies to enhance efficiency, streamline decision-making, and optimize operational workflows * Establish and enforce quality standards across all business operations, ensuring continuous improvement, compliance, and operational excellence * Develop, monitor, and refine key performance indicators (KPIs) across all operational departments * Implement and utilize advanced analytics and real-time dashboards to ensure transparency, accountability, and continuous improvement * Leverage data to enable proactive adjustments to enhance productivity, cost-effectiveness, and service excellence * Develop and optimize vendor relationships, oversee contract negotiations, performance management, and strategic partnerships to maintain quality and cost-effectiveness * Partner with business development teams to identify growth opportunities, foster client relationships, and shape strategic initiatives for long-term expansion * Strategically collaborate on pricing models and contract negotiations, balancing profitability, sustainability, and market competitiveness * Oversee financial performance with P&L responsibility, ensuring operational effectiveness and profitability across business functions * Manage budgeting, financial planning, insurance renewals, and investment strategies, aligning operational objectives with long-term fiscal goals * Cultivate key stakeholder relationships, including clients, vendors, and internal teams, fostering trust, transparency, and long-term success * Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities What you'll need: Experience, Education & Certifications: * Bachelor's Degree * Minimum of 8- 10 years' experience in Operational Management and managing employees at all levels of the organization * At least 5 years of experience in a senior leadership or executive role * Experience establishing and managing all aspects of performance management and complex contracts with SLA's and government compliance * Minimum of 3 years of experience with budget development, financial forecasting and P&L responsibility Skills: * Thorough knowledge of the transportation and courier industry or related fields * Strong leadership, mentoring and coaching skills and strong conflict management skills * Must be an analytical, proactive, and strategic critical thinker with ability to anticipate and resolve issues in a constructive manner * Solid understanding of Operations leadership with a strong business and financial acumen * Experience in developing, promoting, and building key relationships with all key stakeholders * Ability to build consensus, develop policies, processes and procedures and maintain a high level of confidentiality * Detail-oriented and ethical decision-making, ensuring integrity and accountability across operations. * Exemplary interpersonal and written/oral communication skills and the ability to work with a variety of people and job positions * Advanced computer skills; proficient with Microsoft Office Suite and adaptability to learn new systems * Strong organization skills and ability to identify, prioritize, and respond to multiple deadlines * Ability to work independently and demonstrates effective problem-solving skills * Strong organizational skills, with the ability to prioritize, multitask, and meet demanding deadlines Even better if you have... * Prior project or contract management experience preferred * Experience with Lean processes; Six Sigma Certification preferred What's In it for you: * Health and Life Insurance Plans * Dental and Vision Plans * 401(k) with a company match * Paid Time Off and Holiday Pay * Casual Dress Environment Salary Min: $175,000 Salary Max: $225,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier's People & Culture.

Are you looking to be an integral part of a top-performing division within a technology-driven growing organization that continuously invests in the training and development of its employees? Welcome to ALOM! We are a global, high-volume, and service-driven supply chain management company. Our award-winning leadership develops and implements highly optimized product delivery strategies for our customers, representing leading brands in the automotive, energy, technology, and medical industries. ALOM is an exciting company committed to equal opportunities for all people. Every minute of every day, our staff and systems positively impact manufacturing, e-commerce, fulfillment, and logistics operations all over the world. ALOM is a destination for passionate, talented, and service-oriented professionals. We continuously invest in our employees, reward bold thinking, promote teamwork, and focus on community engagement. Our inclusive culture is built on diversity, acceptance, respect, and operational excellence. See your career grow in an environment where fresh ideas and professional development are encouraged. You will have the opportunity to: Be part of a world-class team as ALOM continues to grow fast. Expand your career in a real-world professional environment where your ideas and contributions will shape the stature and recognition of our corporate brand globally. Here's what you need to succeed in the Operations Program Manager role: 2+ years of project/program management experience within supply chain operations An understanding and experience applying continuous improvement tools to support operations (LEAN/Kaizen/DMAIC/RCA/VSM/etc.) Strong collaboration skills, ability to communicate cross-functionally and align stakeholders Proven track record for driving operational excellence through standardization and optimization for various manufacturing builds High statistical acumen and ability to design forecast models for labor planning Be able to develop SME (subject-matter-expert) level proficiency in WMS (warehouse management system) High proficiency in Excel, ERP, WMS, SQL Bachelor's degree in Supply Chain, Engineering, Operations Management, or related field preferred You will be responsible for: Working directly with cross-functional leaders to understand the current and future operation needs to support building stronger processes across all the business operation areas Developing KPIs and dynamic dashboards to help understand the business and operations. Evaluating workflows to create new processes and improve current ones. Estimating the amount of labor, material, and equipment required for new customer onboarding, new processes, or improved ones Promptly addressing and resolving warehouse issues to minimize delays in any area of the business Recommending viable solutions to reduce production costs as well as improve production processes and product quality Partnering with the IT department to create better reporting tools that align with operation process changes Using Master Standard Data and time studies, develop best practices for functional activities in production, fulfillment, and warehouse Prepare presentations, charts, plant and equipment layouts as required We offer competitive salaries, benefits including health and welfare coverage, 401(k) match, and paid leaves. Bottom line: ALOM is a great place to work! We encourage you to submit your resume and be a part of a growing, firmly established, and success-driven company that values its staff. Equal Opportunity Employer

Are You Ready? CAI is a 100% employee-owned professional services company established in 1996 that has grown to over 700 people worldwide. We provide program and project management, commissioning, qualification, validation, start-up, and other consulting services associated with operational readiness and operational excellence to FDA-regulated and other mission-critical industries. We put our clients' interests first, we do not stop until it is right, and we will do whatever it takes to get there. At CAI, we are committed to living our Foundational Principles: We act with integrity We serve each other We serve society We work for our future We believe that with employee ownership, one person's success is everyone's success. We embrace a Team Before Self mindset, demonstrate Respect for Others, and maintain a Can-Do Attitude-our three core values. Position Overview: The Operational Readiness Project Manager (ORPM) serves as a strategic leader bridging the gap between mechanical completion and sustained operational performance. The ORPM designs and leads holistic Operational Readiness programs using CAI's six-pillar Readiness Framework. This role ensures project teams achieve right-first-time metrics, foster a culture of continuous improvement, and deliver world-class performance from day one. Key Responsibilities: 1. Project & Program Leadership * Lead project teams to achieve Operational Readiness (OR) objectives. * Manage readiness-to-operations lifecycle for 1-3 client engagements simultaneously. * Drive on-time, on-scope delivery of readiness programs. 2. Pillar Integration & Execution * Serve as the primary consultant for OR campaigns integrating with Quality, Process, and Workforce streams. * Apply OE principles to pre-Day One activities (e.g., visual management, accountability, problem-solving). 3. Client Advisory * Act as a trusted advisor to executive stakeholders (VPs, Site Heads, etc.). * Guide decision-making with a risk-based, speed-to-value mindset. 4. People Development * Lead and coach cross-functional teams including CQV, Quality, and external contractors. * Cultivate a culture of feedback and growth. 5. Thought Leadership * Contribute to CAI's brand via white papers, conference presentations, and client tools. Skills & Characteristics Required: * Consulting & Facilitation * Align project stakeholders with clear vision and measurable goals. * Expert-level guidance for site and department leadership. * Project Execution * Manage scheduling, resource loading, controls, and closeout. * Execute comprehensive project planning and delivery. * Continuous Improvement * Drive site-wide transformation using Lean, Six Sigma, or TPM methodologies. Qualifications and Experience: * BS or MS in a relevant science or engineering field (or equivalent). * 3+ years as a program/project manager on life science projects ($1MM+), or * 8+ years in GMP-regulated operations with 5+ years leading readiness/start-up/OE transformations. (Black Belt or equivalent preferred.) * Proven multi-site or multi-client portfolio experience. * Deep understanding of quality systems, tech transfer, equipment qualification, and analytics. * Excellent communication, leadership, and stakeholder management skills. * Proficient in project management software tools. Other Requirements: * Excellent written and verbal English communication. * Able to work in the U.S. without sponsorship now or in the future. * Domestic and international travel may be required. * Willing to work overtime when necessary. * PMI PMP or PgMP certification a plus. Critical Competencies Influence Strategy * Evaluates and pursues initiatives, opportunities, and priorities based on fit with organization strategies. * Identifies innovative solutions to challenges that have strategic impact, balancing both short- and long-term concerns. * Identifies issues related to emerging customer and market needs. Satisfy the Customer * Identifies and anticipates customer requirements, expectations, and needs. * Develops solutions that meet or exceed customer expectations and shares feedback with relevant groups. * Consistently follows up with customers to resolve issues and maintain customer satisfaction and loyalty. * Continually searches for ways to improve customer service, including removal of barriers and providing solutions. Plan for Success * Translates business/function strategies into aligned plans and objectives and integrates across business groups. * Obtains and allocates resources needed to accomplish goals. * Anticipates risk and builds effective contingency plans. Pursue Execution * Prioritizes and balances time, actions, resources, and initiatives to ensure achievement of critical goals. * Holds self and others accountable for achieving outcomes. * Anticipates obstacles and takes appropriate actions to accelerate work or improve quality. Tailor Communication * Communicates information clearly, concisely, and professionally. * Tailors communication style and content to audience effectively. * Writes technical concepts clearly and thoroughly for all audience types. Build Partnerships * Cultivates a network of people across a variety of disciplines and functions within the organization. * Builds collaboration by identifying and conveying common interests and priorities, removing barriers, and breaking down silos. * Appropriately involves others in decisions and plans that affect them. * Maintains positive relationships regardless of challenges, organizational level, personality, or background differences. Influence Others * Develops and articulates compelling rationale for positions. * Builds a broad base of support among key decision makers and influencers. * Positions and explains ideas and proposals in ways that get support from others. * Encourages others to find new solutions that improve outcomes and deliver value. Develop Self and Others * Continuously develops interpersonal skills to build effective internal and external relationships. * Models company values and always acts with integrity. * Looks for opportunities to develop breakthrough ideas and initiatives. $140,000 - $175,000 a year Average base salary range - not including benefits, and potential overtime and/or Cost of Living Adjustment. CAI Benefits: * Comprehensive Health Insurance coverage * 24 days of Paid Time Off * ESOP/401K - 15% Company Contribution (US Only) * Company paid Life Insurance * Company paid Long Term Disability We are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all - our employees, our customers, and the broader society. This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act (FCA) / Fair Chance Ordinance (FCO). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary The Operations Manager leads teams by translating strategic goals into actionable operational processes, ensuring alignment with the Empowerment With Accountability (EWA) framework. This role is pivotal in optimizing customer experience, maintaining performance standards, and fostering associate development across multiple functional areas. The Operations Manager oversees operations within the Individual Life Financial Services (ILFS) environment, which includes diverse systems, products, and companies-ranging from legacy contracts to newly issued products. Effective communication across all organizational levels and with external stakeholders is essential. What you will do: This role will support our Customer Engagement Center Team within our Individual Life Financial Services (ILFS) business area. This includes the following: Coaching, mentoring, workforce development Ensuring Team is properly staffed Ensures associates are trained properly Drives efficiencies and process improvement Integrating EWA into daily operations Managing escalations and resolving issues Aligning team capabilities with forecasted volumes Achieving service level and performance metrics Supporting peers and cross-functional collaboration Monitors call quality Leading or contributing to projects and process improvements What you will need: College degree in Business Administration, Insurance, or related field required. 3-5 years of experience in management role with direct reports 2-3 years of call center experience Strong leadership and team management skills Excellent analytical, problem-solving, and decision-making abilities Deep understanding of insurance processes and regulatory requirements Proficiency in operational software and data analysis tools Experience with Five9 phone system preferred but not required Exceptional communication and interpersonal skills Equivalent combinations of education and experience considered Salary Band: 6A #LI - SC1 This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in IN as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. For all positions: Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

Job Description Job Title: Director of Operations (LMHC Preferred) Employment Type: Full-Time Focus: Mental Health Disorders About Us- At our premier treatment center in Bloomington Indiana, we are dedicated to delivering compassionate, evidence-based care for individuals struggling with co-occurring disorders, Primarily focused on mental health. Our multidisciplinary team works together to support long-term recovery, personal growth, and lasting change. We are seeking an experienced and passionate Director of Operations to lead the day-to-day functioning of our facility, ensuring clinical excellence and operational efficiency. Position Summary- The Director of Operations is a key leadership role responsible for overseeing and coordinating all aspects of facility operations, staff performance, and program development. This individual will work closely with clinical leadership, compliance, and administrative teams to ensure a safe, effective, and client-centered environment. Key Responsibilities- Oversee daily operations of the treatment center, ensuring adherence to company policies, state regulations, and clinical best practices. Collaborate with clinical leadership to maintain program fidelity for co-occurring disorder treatment. Lead and supervise departmental managers and support teams, promoting a culture of accountability and excellence. Monitor performance metrics, manage budgets, and implement strategies to optimize workflow and resource allocation. Ensure compliance with local, state, and federal licensing and accreditation standards. Drive continuous quality improvement and participate in strategic planning initiatives. Act as a liaison between departments to support cohesive communication and service delivery. Assist with crisis management and ensure safety protocols are followed. Requirements Qualifications- LMHC (Licensed Mental Health Counselor) in the state of Indiana required or strongly preferred. Master's degree in Psychology, Counseling, Social Work, or a related field. Minimum of 5 years of operational and supervisory experience in a behavioral health or substance use treatment setting. Proven experience working with co-occurring disorders. Strong understanding of Indiana state regulations for behavioral health services. Demonstrated leadership, problem-solving, and organizational skills. Excellent communication and interpersonal abilities. Benefits What We Offer- Competitive salary based on experience Full benefits package (Medical, Dental, Vision, PTO, etc.) Professional development opportunities Supportive and mission-driven work environment The chance to make a lasting impact in the lives of clients and their families Join a team where operational excellence meets purpose-driven leadership. Apply today to lead a facility where your decisions directly impact the wellbeing and experience of both clients and staff.

At eimagine, we believe your best work happens when you're empowered to share your unique talents. We foster a remote-enabled environment, recognized as a Best Place to Work since 2015, where continuous learning and team support are core values. For over 24 years, we've helped clients navigate technology and business change, delivering value and outcomes that enable their success. Role Overview The Vice President, Delivery Operations is responsible for leading and managing all aspects of service delivery for clients. This executive role is fully accountable for delivery outcomes, team performance, and operational excellence across the organization. The Vice President is the primary escalation point for any delivery-related issues, ensuring prompt resolution and protecting client relationships. This position does not include responsibilities for presales activities or business development; the focus is exclusively on delivery execution and operational rigor. Key Responsibilities Model the way by driving growth and innovation, leading with humility and service to others, and fostering authentic connection and awareness. Own accountability for all delivery outcomes, including project-based, managed services, and hybrid client engagements. Serve as the primary escalation point for delivery challenges, risks, and billing or resourcing concerns, ensuring timely resolution and communication with leadership. Oversee the adoption of delivery frameworks designed to build client trust through transparent, consistent project execution and measurable results. Lead formal project review and audit processes to ensure quality, compliance, and continuous improvement. Exercise cross-functional authority over delivery disciplines, including Business Analysis, Quality Assurance, Independent Verification & Validation (IV&V), Data, Platform, and Custom Application teams. Establish governance standards that protect client satisfaction, profitability, and effective scope management. Act as a visible, trusted delivery executive with key accounts-proactively engaging to understand business drivers, operational realities, and success measures. Partner with Client Partners and Sales to scope engagements realistically, set accurate expectations, and protect delivery capacity. Implement and enforce delivery playbooks, performance metrics, and operational ceremonies to ensure predictability, quality, and repeatability. Monitor delivery capacity and utilization; collaborate with Resource Management to address shortfalls and maintain project momentum. Drive accountability for adherence to delivery frameworks and continuous improvement across all teams. Advocate for delivery teams-removing roadblocks, securing resources, and holding leaders accountable for execution excellence. Mentor delivery leaders, fostering the development of skills, business acumen, and customer focus required for top-tier professional services. Promote a culture of transparency, cross-team collaboration, and relentless focus on client value. Champion continuous improvement in delivery management practices and operational processes. Communicate professionally with clients and internal teams, including crafting clear emails and providing timely meeting summaries and action items. Facilitate training sessions and present delivery lessons learned to internal teams and leadership. Desired Skills & Experience 12+ years in IT professional services delivery; 7+ years in executive or senior leadership roles with P&L or enterprise delivery accountability. Bachelor's degree in business, technology, or a related field. Active certification through PMI (PMP required); advanced certifications in Program/Portfolio Management, Agile/Scaled Agile, or IT Service Management preferred. Proven history in customer-facing, professional services leadership roles. Experience overseeing multi-discipline teams (PMO, Managed Services, Functional Roles, Platform/Custom Delivery). Demonstrated ability to implement governance frameworks, delivery metrics, and quality assurance practices at scale. Exceptional organizational, leadership, and managerial skills. Strong verbal and written communication skills; excellent facilitation abilities. Ability to balance attention to detail with a strategic view of delivery performance. Disciplined leadership and ability to remain calm and professional under pressure. Other Requirements Willingness to travel for client and delivery site visits. Ability to operate effectively under pressure; decisive and direct in confronting issues. Strong servant leadership ethos balanced with a results-driven approach. Demonstrated ability to align delivery with business outcomes, focusing on client success rather than solely technical outputs.

Verita Telecommunications Corp is seeking a talented, motivated and quality-minded Operations Director in Indianapolis. This is your opportunity to be a part of something special and establish your professional career. Our employees have applied a broad spectrum of backgrounds and strengths in building a formidable reputation for excellent quality and service within the industry. The upcoming years promise to be unprecedented in the growth of telecommunications infrastructure and technology. Join the VTC Team today in our continued success and prosperity. Essential Duties and Responsibilities: Lead daily oversight of production and quality assurance related to Underground and Aerial construction Develops, tracks, and maintains production, safety, and quality metrics Provides support to Customer in tracking production activities and goals Provide recommendations/suggestions for quality improvement and work efficiencies as well as implement quality control techniques/methods to overall business unit production Hire, manage and train employees; schedule work for crews; ensure employees follow rules, practices and policies and schedules are met on time Prepare reports, forecasts, and budgets as required Efficiently research, troubleshoot and provide solutions to job-related items Ensure all corporate policies and procedures are followed and contribute to company strategies and plans Think pro-actively with excellent problem-solving skills Performs other related duties as assigned. Required Skills and Knowledge for a Successful Candidate: Minimum 10 years' experience in Underground and/or Aerial Construction required Previous experience and an understanding of Cable TV and fiber optic networks (strand, coax, fiber splicing and activation) Have a working knowledge of Microsoft Office Suite and preferably one or more of the other resource tools previously listed Willing to expand your knowledge, be challenged and grow in a dynamic and upward trending environment Capable of providing high productivity and quality workmanship while remaining detail-oriented Exercise competent judgment and initiative in executing responsibilities Display exceptional planning and organizational skills and the ability to multitask and prioritize Possess a high school diploma or equivalent Able to successfully pass a background check and drug screen Maintain valid driver's license Team Verita Benefits! Financial Wellbeing Competitive pay with ongoing performance review and annual merit increase Performance based incentives 401(k) with company match Health & Wellness Choice of various PPO, HMO, and HSA accompanied plans Family & Lifestyle Paid Time Off, Paid Holidays, Bereavement Leave Planning for the Unexpected Short and long-term disability, life insurance Paid for by the company Accidental death & dismemberment Paid for by the company Voluntary life insurance, accident, and critical illness

Verita Telecommunications Corp is seeking a talented, motivated and quality-minded Operations Director in Indianapolis. This is your opportunity to be a part of something special and establish your professional career. Our employees have applied a broad spectrum of backgrounds and strengths in building a formidable reputation for excellent quality and service within the industry. The upcoming years promise to be unprecedented in the growth of telecommunications infrastructure and technology. Join the VTC Team today in our continued success and prosperity. Essential Duties and Responsibilities: * Lead daily oversight of production and quality assurance related to Underground and Aerial construction * Develops, tracks, and maintains production, safety, and quality metrics * Provides support to Customer in tracking production activities and goals * Provide recommendations/suggestions for quality improvement and work efficiencies as well as implement quality control techniques/methods to overall business unit production * Hire, manage and train employees; schedule work for crews; ensure employees follow rules, practices and policies and schedules are met on time * Prepare reports, forecasts, and budgets as required * Efficiently research, troubleshoot and provide solutions to job-related items * Ensure all corporate policies and procedures are followed and contribute to company strategies and plans * Think pro-actively with excellent problem-solving skills * Performs other related duties as assigned. Required Skills and Knowledge for a Successful Candidate: * Minimum 10 years' experience in Underground and/or Aerial Construction required * Previous experience and an understanding of Cable TV and fiber optic networks (strand, coax, fiber splicing and activation) * Have a working knowledge of Microsoft Office Suite and preferably one or more of the other resource tools previously listed * Willing to expand your knowledge, be challenged and grow in a dynamic and upward trending environment * Capable of providing high productivity and quality workmanship while remaining detail-oriented * Exercise competent judgment and initiative in executing responsibilities * Display exceptional planning and organizational skills and the ability to multitask and prioritize * Possess a high school diploma or equivalent * Able to successfully pass a background check and drug screen * Maintain valid driver's license Team Verita Benefits! Financial Wellbeing * Competitive pay with ongoing performance review and annual merit increase * Performance based incentives * 401(k) with company match Health & Wellness * Choice of various PPO, HMO, and HSA accompanied plans Family & Lifestyle * Paid Time Off, Paid Holidays, Bereavement Leave Planning for the Unexpected * Short and long-term disability, life insurance Paid for by the company * Accidental death & dismemberment Paid for by the company * Voluntary life insurance, accident, and critical illness

Job Description The Director of Operations is responsible for driving operational excellence of assigned manufacturing plant(s) by ensuring consistent execution of manufacturing processes, achieving production targets, improving efficiency, and fostering a culture of continuous improvement to align plant performance with overall business goals. The ideal candidate will be a hands-on leader with proven plant management experience managing complex manufacturing environments, fostering high-performance cultures and achieving Key Performance Indicators (KPI's) related to safety, quality, cost, delivery and employee engagement. This position will serve as a contributing member of the Senior Leadership Team and participate in the decision-making process concerning the direction and future growth of the company. POSITION GUIDELINES: 1. Utilize a coaching style of management. 2. Maintain confidentiality in all areas of responsibility as required. 3. Promote the company's development of a cogent work ethic, loyalty, integrity and proper business philosophy. 4. Maintain consistency in all interactions with associates. 5. Stay abreast and updated on current trends and opportunities that could impact the company. 6. Adhere to company procedures and guidelines. JOB DUTIES & RESPONSIBILITIES: 1. Manage and oversee the day-to-day operations of assigned plant location(s) to meet or exceed profit, revenue, OTD, productivity, efficiency, and quality standards. 2. Develop and execute operations strategies that support business growth, cost control, capacity expansion, and process innovation. 3. Develop and execute manufacturing location strategy and sourcing strategy for new and existing production programs 4. Set and monitor KPI's to drive accountability and performance. 5. Implement standardized processes and leverage best practices to ensure consistency and continuous improvement. 6. Champion Lean Six Sigma and other continuous improvement methodologies to reduce waste, optimize throughput, and improve operational performance. 7. Foster a strong quality-focused culture across to consistently meet production targets while upholding high-quality manufacturing standards. 8. Promote and maintain a safety culture, ensuring full compliance with regulatory requirements and corporate policies. 9. Lead, mentor and develop managers, build succession plans to ensure strong bench strength. 10. Partner with sales, engineering, quality, purchasing, finance, and HR to support integrated business objectives. 11. Manage and propose site level capital projects, budgets, and resources in alignment with strategic priorities. 12. Collaborate with sales to ensure operational alignment with customer service expectations. 13. Provide clear communication and leadership to the operations group to act as a cohesive unit for supporting our customer base. 14. Provide clear, timely reporting to the leadership team. 15. Provide the operating group with insight into global labor and productivity economics. 16. Utilize technical expertise to analyze processes and implement problem-solving tools that proactively address operational risks before they impact customer satisfaction or financial performance. 17. Actively engage in MRB processes, design reviews, corrective action implementation, production floor support, equipment maintenance, calibration programs, supplier and internal audits, documentation reviews, customer complaint resolution, inspection practices, product costing, and continuous improvement initiatives. 18. Serve as a key member of the ISO9001 and ISO13485 audit teams. 19. Lead weekly planning and commitment meetings. 20. Participate in strategy development and budget planning. 21. Travel as needed between plant locations to coordinate and provide oversite to support operations and cross-site initiatives. 22. Other duties as assigned. QUALIFICATIONS Experience/Background: Minimum of 10 to 15 years of progressive leadership experience in operations management, including multi-site management. Minimum of 10 years of experience in Plant Management or a senior manufacturing management role. Travel up to 50% of the time within the U.S. and internationally Must be a U.S. Citizen with the ability to obtain an U.S. Government Security Clearance. Skills: Exceptional leadership and communication (interpersonal, verbal and written) skills Strong organization skills with the ability to manage multiple projects and priorities Strong financial acumen with ability to manage P&L, control costs, and interpret financial statements Ability to lead and drive operational change Hands-on, data-driven and solutions-oriented mindset Effective negotiator with suppliers, vendors, and other stakeholders Capable of identifying and addressing ethical and legal risks. Proficient with Microsoft Applications and database management tools Strong understanding of ERP/MRP systems. IFS and Made-2-Manage preferred. Education: Bachelor's degree in Operations Management, Engineering, Business or related field. MBA Preferred ENVIRONMENTAL & PHYSICAL REQUIREMENTS Manufacturing / Non-Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time. Powered by ExactHire:189597

Director of Operations (AKA Director of Residential Facilities) Sometimes a title change is less about changing the work and more about recognizing the full scope of leadership the role already requires. We're using the title Director of Operations in this post because this position goes beyond traditional facilities oversight - it calls for someone who can lead people, strengthen systems, and help operations run smoothly across the organization. While residential facilities remain a core focus of the role, we're excited to welcome candidates who bring a broader operations mindset alongside (or in addition to) property management experience. Who We Are The John Boner Neighborhood Centers (JBNC) strengthens neighborhoods through people-centered programs and high-quality services. We care deeply about our community - and that means ensuring the places where neighbors live and gather are safe, dependable, and well-maintained. The New (but Familiar) Role This position leads operational oversight across our residential portfolio (240 rental units: 172 multifamily + 68 scattered homes), while also serving as a key partner across the organization in planning, process improvement, and performance management. Why "Director of Operations"? Because you'll do a bit more than housing facilities management: you'll help build systems, processes, and teams that make everything work better - and we want ops leaders, process thinkers, and "systems people" to consider this role, even if they aren't property-specific experts. What You'll Do Operational Leadership * Lead and support the Residential Maintenance Manager and maintenance team to keep properties functional, safe, and welcoming. * Build clear, efficient systems and processes to improve responsiveness, accountability, and outcomes. * Coordinate preventative maintenance planning, asset tracking, and repair workflows. Strategic Planning & Resource Management * Monitor operational performance through data, KPIs, and financial reports. * Assist in budgeting, forecasting, and vendor contract oversight to drive sustainable use of resources. * Partner with internal stakeholders to align residential operations with broader organizational goals. Systems & Team Culture * Coach and develop your team to foster a culture of ownership, accountability, and continuous improvement. * Ensure compliance with safety, regulatory, and quality standards. * Bring operational clarity to complex problems and collaborate across departments to solve them. What We're Looking For You'll thrive here if you: * Are excited by systems, processes, and operational excellence. * Have experience leading teams - whether in facilities, operations, program management, or related functions. * Think beyond "putting out fires" and toward long-term operational improvements. * Balance the big picture with strong attention to detail and follow-through. * Enjoy mentoring and developing people as much as optimizing processes. (If you also know your way around building systems, appliances, and property compliance - sweet! But that's not the only path to success here.) Perks & Culture * Mission-driven work environment focused on community impact. * Collaborative, supportive team culture that values innovation and practical solutions. * Opportunity to shape how operational excellence shows up in a dynamic nonprofit setting. PS--We are eager to meet you! As a heads up, JBNC will be closed between 12/24 - 1/2, so there may be a slight delay in response time to your application. We can't wait to connect--most likely in the new year!

Job DescriptionHVAC Service Operations Manager Commercial HVAC | Construction & Service Operations The HVAC Service Operations Manager leads commercial HVAC startup and service operations for large-scale construction and renovation projects. This role is responsible for building and managing a high-performing service organization while delivering exceptional customer satisfaction and meeting schedule, cost, quality, and safety targets. You will own dispatch operations, technician onboarding, weekly scheduling, and field coordination while serving as the primary escalation point for service callbacks and complex technical issues. This is a hands-on leadership role requiring strong technical expertise, operational discipline, and the ability to align field execution with project and business objectives. Key Responsibilities Recruit, onboard, train, and develop HVAC technicians and dispatch staff Dispatch service calls, plan weekly schedules, and balance manpower to budget Coordinate HVAC startup schedules with Project Managers Align building management system (BMS) startup with Controls Engineers Track operational performance and KPIs; conduct annual reviews with leadership approval Qualifications 5+ years of commercial HVAC field experience with people leadership responsibility Strong technical background in HVAC systems, controls, or building management systems Deep knowledge of commercial HVAC equipment, controls, and automation High-urgency problem-solving skills with excellent written and verbal communication Proficiency with Excel, Procore, and Building Management Systems Proven ability to organize, multitask, and execute under tight deadlines Demonstrated success building client relationships and delivering measurable results Physical & Travel Requirements Regular field activity including standing, climbing, and lifting up to 50 pounds Ability to work from lifts and scaffolding Valid driver's license required Travel up to 50% Benefits & Perks Company-paid benefits package Health Savings Account (HSA) with company contribution and matching 401(k) with company match Paid Time Off (PTO) Annual performance bonus Holiday bonus

Do you get energized by leading and motivating multiple managers and operations? Are you highly organized with the ability to prioritize a long list of equally meaningful responsibilities? Do you consider yourself to be self-sufficient with a level of expertise to hold all resources and areas of the business transparent and accountable? It takes a special kind of person to do those types of things successfully. If you are that kind of person, DHL Supply Chain has the opportunity for you. Job Description We're looking for an Operations Director to lead multiple distribution centers - each with individual customers who have their own sets of requirements. You'll cultivate customer relationships, becoming an extension of their business and enabling DHL Supply Chain to play a required role in their success. You'll be held to very high standards - because our company has set a very high standard in our industry. Our ideal Operations Director has a full understanding of the importance of customer relationships - including the crucial role of the General Manager, Operations Managers and front-line Supervisors in growing those relationships. This position is a critical link between each distribution center and senior leadership and is held accountable for the success and growth of the group. * You'll drive a culture of performance and results through your teams * You'll assemble and advise strong teams at each distribution center in your group * You'll lead multiple teams and support their professional development at all levels * You'll support your group and drive performance by developing a strong network throughout DHL Supply Chain's functional departments * You'll be a key member of the management team of the largest global supply chain company * You'll have access to a myriad of development and educational programs to help your leaders grow * You'll work with your manager on developing your growth and career direction * You'll have entrepreneurial-like freedom to structure your business unit * You'll get results * You'll love it Required Education and Experience * Bachelors degree or equivalent experience, required * MBA or equivalent, preferred * 7+ years of experience within supply chain, required * 3+ years of progressive experience in at least one of the following: strategy development and implementation, operations management, or organization design and implementation, required * Experience as a management consultant or in a strategic role within a supply chain function, preferred Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Our Organization is an equal opportunity employer. ","title

Title: Director of Operations Immediate Supervisor: Vice President of Operations Exempt Non-Exempt Responsible for all aspects of day-to-day operations of one or more regions of business. Principal duties and Responsibilities: Supervise all aspects of business from supplies to staff and production. Confirm quality of work being done and quantity done at the end of each day. Responsible for maintaining acceptable performance standards and metrics of crews. Maintain contract and/or performance schedule. Oversee day-to-day performance of staff. Responsible for supervising efficiency of all administrative functions necessary including but not limited to ordering and tracking of supplies, billing, hours, safety documents, etc. Ensure safety practices and procedures and human resource policies and procedures are being followed at all times. Financial responsibility for all offices in assigned region with the goal of maximum profitability. Makes recommendations to owner for improvements on operations and responsible for implementing approved ideas. Perform other related work as assigned using available resources to achieve established goals. Position Requirements: High School Diploma Organized and motivated to provide project support as directed Conscientious professional who has a pleasant phone manner and excellent organizational skills 10+ years operations management experience in the field Proficient in Microsoft Office products, specifically Word, Excel and Outlook (This is not a complete listing of all duties and responsibilities. Other duties as indicated by the supervisor/manager may also apply.)

When you join the Elwood family, you become part of team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us! Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily. #powerthepurple General Purpose: The Regional Operations Manager is responsible for providing service operations support to branches to ensure the on-time fulfillment of quality associates necessary to achieve growth goals. The Regional Operations Manager is to ensure that the branch teams are trained and equipped to recruit, source, advertise, screen, onboard to comply with prescribed requirements, and service clients. All employees consistently support and promote the company mission, five key beliefs, philosophies, and provide Superior Customer Service in all aspects of the job. Essential Functions: Monitor past due and open assignment reporting to identify and proactively engage with branch and regional leadership to help ensure 100% on-time fulfillment. Work with regional and branch leadership to ensure achievement of branch efficiency benchmarks and recruiter metric expectations. Prepare teams for successful operational audits, adherence to client promises, and compliant execution of third-party MSP/VMS program requirements. Consult on and help execute online and local recruiting plans. Ensure operational field staff are hired timely and trained to the point where they can execute their job duties. Drive adoption of recruiting and operational tools and techniques across the assigned region. Responsible for helping ensure successful new branch openings, client rollovers, and acquisition branch transitions through planning and in person support. Desired Skills & Experience: This person should reside in the West Region and have the ability to travel when there is an in-person need within the region. Current or previous Elwood experience is required. Maintain mastery of service operations software systems and tools. Maintain a thorough knowledge of employment laws and regulations Ability to work with all levels of leadership and staff to proactively communicate and resolve issues with the highest sense of urgency. Two plus year's experience recruiting, sourcing, and placing talent in relation to a budget and/or performance metric goals. Excellent computer skills including proficiency in Microsoft Office suite. Strong verbal and written communication skills. A valid driver's license is required for this role as it entails travel to branches as needs arise. What Elwood Staffing can offer you: Health, Dental and Vision plan Prescription drug plan Life and Supplemental Life Insurance Short and Long - Term Disability 401K Plan with company contribution Telemedicine - Teledoc Employee Assistance Program Access to Benefit Advocates Discount tickets, travel, and shopping-Working Advantage Dell computer discount Enterprise Rental Car discount Chairman's Club Anniversary awards program Tuition reimbursement Certified Staffing Professional training and certification $500 bonus paid for completion of approved Professional Certification $500 Recruitment Incentive for Internal Careers Bereavement Leave Paid Time Off & Paid Holidays Progressive training and development Opportunities for advancement throughout our company Join our growing team today and discover why Elwood is one of the best to work for in the staffing industry! Find out more about us at www.elwoodstaffing.com. We are an Equal Opportunity Employer.

B I R G E & H E L D Investing in Communities to Transform Lives. Supporting 3 Multifamily Communities Alpine Studio, Beechmill, and The Jacob (Indianapolis, IN) - 370 Units WHO WE ARE It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” POSITION OVERVIEW The Multi-Site Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the assigned onsite team, optimizing resident satisfaction, working alongside Birge & Held's offsite centralized team members and ensuring the property's value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager. KEY RESPONSIBILITIES Property and Asset Management Work cross-functionally across all teams to ensure eviction processes are performed according to company policy. Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards. Regularly inspect your designated assets' physical condition, ensuring great curb appeal, clean common areas, and are a safe environment. Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability. Monitor and manage budgets ensuring cost-effectiveness without compromising quality. Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs). Team Leadership and Management Recruit, develop, train, and lead the onsite team to deliver high-quality resident and prospect interactions. Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability. Foster a collaborative and resident-focused culture to drive excellence in service delivery. Resident & Prospect Satisfaction Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service. Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience. Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies. Leasing and Prospect Engagement Collaborate cross-functionally with the Sales & Leasing team to support marketing efforts and maintain occupancy and revenue goals. Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional. Monitor feedback and collaborate cross-functionally to enhance the customer experience. Compliance and Reporting Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards. Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities. Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management. EDUCATION, EXPERIENCE, AND SKILLS Demonstrated passion for customer service. Strong interpersonal skills with a customer-focused mindset. Strong verbal and written communication skills. A minimum of three (3) years of management experience leading a team. A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred. Experienced in property financial analysis and must be able to read and understand financial reports. Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools. Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps. Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community. Must be able to effectively manage in a crisis. A desire for professional development and continued learning Ability to manage one's time effectively and productively. Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands. A High school diploma or equivalent (e.g., GED) required. WHAT WE OFFER Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you'll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you've served in the military, you'll receive Veterans Day as a paid day off. Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions. Save on living expenses with exclusive employee discounts at Birge & Held properties. Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions. Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDOS

Job DescriptionHVAC Service Operations Manager - Direct Hire 💼 Employment Type: Full-Time | Direct Hire 🏗 Placement Through: Superior Skilled Trades Superior Skilled Trades is hiring an HVAC Service Operations Manager for a direct hire opportunity with a national mechanical and building automation contractor. This role leads commercial HVAC startup and service operations, oversees dispatch and scheduling, and ensures high-quality delivery across large construction and renovation projects. Key Responsibilities Lead and develop HVAC technicians and dispatch teams Manage dispatch, onboarding, and weekly scheduling Coordinate HVAC and BMS startups with Project Managers and Controls Engineers Track performance, manage labor/material costs, and conduct reviews Serve as escalation point for service issues and callbacks Drive safety, quality, and continuous improvement Qualifications 5+ years of HVAC field experience with leadership responsibility Strong knowledge of commercial HVAC systems, controls, or BMS Excellent communication, organization, and problem-solving skills Proficient in Excel, Procore, and Building Management Systems Physical & Travel Regular field work; lift up to 50 lbs Valid driver's license Up to 50% travel Compensation & Benefits Direct hire through Superior Skilled Trades Competitive pay, full benefits, bonuses Company vehicle and phone allowance INDH Powered by JazzHR BlTofbS2SG