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  • Sr. Manager ASIC, Annapurna Labs - Cloud Scale Machine Learning Acceleration Team

    Amazon 4.7company rating

    Senior operations manager job in Austin, TX

    Annapurna Labs (our organization within AWS UC) designs silicon and software that accelerates innovation. Customers choose us to create cloud solutions that solve challenges that were unimaginable a short time ago-even yesterday. Our custom chips, accelerators, and software stacks enable us to take on technical challenges that have never been seen before, and deliver results that help our customers change the world. Diverse Experiences We value diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture It's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Key job responsibilities - Lead and grow a team of SOC integration engineers responsible for critical deliverables in our ML accelerator chips - Drive technical decisions across multiple disciplines (RTL, timing, DFT, physical design) - Ensure on-time delivery of complex SOC integration milestones - Establish and maintain best practices for top-level integration, including clock/reset architecture, CDC methodology, and quality metrics - Interface with various stakeholders including architecture, verification, and physical design teams You will thrive in this role if you: - Have a proven track record leading SOC integration teams through successful tape-outs - Excel at cross-functional leadership and can drive complex technical decisions across multiple teams - Are passionate about developing engineers and implementing robust integration methodologies - Have deep expertise in high-performance SOC design, including clock/reset architecture, timing closure, and CDC methodology - Are data-driven and can effectively balance technical excellence with project execution About the team Custom SoCs (System on Chip) live at the heart of AWS Machine Learning servers. As a member of the Cloud-Scale Machine Learning Acceleration team you'll be responsible for the design and optimization of hardware in our data centers including AWS Inferentia, our custom designed machine learning inference datacenter server. Our success depends on our world-class server infrastructure; we're handling massive scale and rapid integration of emergent technologies. We're looking for an ASIC Design Eengineer to help us trail-blaze new technologies and architectures, while ensuring high design quality and making the right trade-offs. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. Basic Qualifications - 10+ years of equivalent experience - 3+ years of people management experience - Experience leading and interacting with cross-functional teams - Deep technical expertise in SOC integration and methodology - Track record of successful tape-outs in leading edge nodes Preferred Qualifications - Master's degree in electrical engineering, computer engineering, or equivalent - Experience with ML accelerator or high-performance compute SOC development - Track record of implementing and scaling SOC integration methodologies - Strong background in power/performance optimization and physical design considerations - Experience with modern SOC development tools and flows - Familiarity with data path design, interconnects, AXI protocol - Good analytical, problem solving, and communication skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* . USA, TX, Austin - 208,300.00 - 281,800.00 USD annually
    $119k-158k yearly est. 1d ago
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  • Technical Operations Manager

    Hanwha Convergence USA 4.1company rating

    Senior operations manager job in Georgetown, TX

    As a subsidiary of Hanwha Energy, a global energy solutions company, Hanwha Convergence USA Corp. provides reliable Smart Factory Solution, Factory Automation, and renewable energy O&M (Operations and Maintenance) services to semi-conductor manufacturing as well as solar PV & battery energy storage system (BESS) power generation clients. Hanwha Convergence is an affiliate of Hanwha Group, which is the 7th largest business conglomerate in Korea. Hanwha Group is a world leader in solar energy and a Fortune Global 500 company. Position Summary:. We are seeking a strategic and technically proficient Technical Operations Manager to support and enhance the performance of Hanwha Convergence Operations & Maintenance (O&M) Division. This role is responsible for analyzing O&M operations, optimizing productivity and efficiency, and driving continuous improvement through SOP development and performance insights. The ideal candidate will serve as a key liaison between field operations, business development, and R&D teams to ensure operational excellence across all solar O&M initiatives. Attention external recruitment firms, we will not accept any unsolicited resumes at this time. Please do not contact any internal member of our company to discuss the position or to solicit candidates. Essential Duties and Responsibilities: Team Leadership & Department Oversight Lead and manage the Technical Operations Group, including direct supervision of group members. Define team objectives, allocate tasks, and ensure efficient collaboration across functions to support O&M operations. Oversee professional development, performance evaluations, and resource planning for technical staff. Operations Performance & Process Improvement Analyze overall O&M operations, productivity, and efficiency within Hanwha Convergence's O&M Division. Oversee and manage key performance indicators (KPIs) for power plant performance (Availability Guarantee, Performance Ratio and more), ensuring alignment with internal targets and customer expectations. Establish standard operating procedures (SOPs), performance objectives, quality control standards, and operational policies. Coordinate with internal business development and O&M teams to drive improvements through performance analysis. Field Operations & Commissioning Support Lead implementing O&M Contract obligations on performance reports. Work closely with the Remote Operations Center (ROC) for the implementation of daily customer reports and updates. Coordinate field operations and support the commissioning process for new solar PV, BESS plants and facilities. Analyze system integrity and operational efficiency, underperformance issues for customer-owned assets. Lead and support O&M analysis projects and assist corporate clients in implementing system and technology updates. Technology & Trend Analysis Conduct technology trend analysis related to utility-scale O&M and green energy control systems. Facilitate technical feedback between Hanwha Convergence field teams and the R&D team at headquarters to drive continuous improvement in service quality. Technical Marketing & Customer Interface Support business development teams with data-driven insights related to customer O&M needs and expectations. Assist in preparing technical recommendations, performance reports, and business development proposals. Collaborate with customers' technical teams to ensure alignment between their operational goals and Hanwha Convergence's service capabilities. Education and/or Experience Requirements: Bachelor's degree in Engineering, Renewable Energy, or a related technical field preferred. Experience leading technical teams or overseeing cross-functional project teams is strongly preferred. 5+ years of experience in solar energy, BESS operations, technical analysis, or O&M coordination. Familiarity with PV, BESS systems, commissioning processes, and performance analysis tools. Strong communication, organizational, and cross-functional coordination skills. Proficient in Excel, project management tools, and data reporting platforms is a must. Working knowledge of industry standards, codes, and safety regulations (e.g., NERC CIP) is a plus. Ability to interpret SCADA data, performance KPIs, and generate actionable insights from large data sets. Self-motivated, proactive, and able to manage multiple priorities in a fast-paced operational environment. Hanwha Convergence is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Convergence will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations. Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity. You may view your privacy rights by reviewing Hanwha Convergence Privacy Policy here or contacting our HR Team for a copy.
    $98k-132k yearly est. 1d ago
  • Vice President Operations

    Pentasia

    Senior operations manager job in Austin, TX

    About the Company My client, a subsidiary of a major publicly traded gaming and entertainment organization, is the leading provider of technology for Historical Horse Racing (HHR) in the United States. Its proprietary platform powers one of the most flexible, secure, and content-rich HHR ecosystems in the market, processing billions in wagers annually in partnership with top-tier gaming manufacturers and operators nationwide. The Role The Vice President of Operations is a key member of the Executive Leadership Team and a strategic partner to the President. This role owns the company's end-to-end operational execution, ensuring scalable, compliant, and high-performance delivery across Gaming Operations, Technical Operations, and IT Operations. This is a senior leadership role for an operations executive with deep experience in regulated, technology-driven environments who can balance strategic vision with hands-on execution. Key Responsibilities Operational Leadership Set and execute operational strategy aligned with growth, compliance, and reliability objectives Define, document, and optimize operational processes across all functions Establish KPIs and reporting frameworks to drive continuous improvement Ensure operational scalability, efficiency, and service excellence Gaming Operations Oversee regulatory compliance, licensing, installations, logistics, and field service Facilities oversight and customer support reporting Technical Operations Lead all customer implementations including project planning, hardware specification, system builds, testing, installation, training, and go-live support Oversee complex issue triage and cross-functional coordination Drive continuous improvement in manufacturing and integration processes Partner closely with product and engineering teams IT Operations Own enterprise IT infrastructure, networking, cybersecurity, and system uptime Lead IT modernization to support growth and regulatory requirements Oversee internal systems selection, deployment, and management Provide consulting support for customer network architecture Executive Partnership & Leadership Serve as a trusted advisor to the President and Executive Leadership Team Contribute to strategic planning, innovation initiatives, and cross-functional execution Build, mentor, and lead high-performing, multidisciplinary teams Qualifications Required 10+ years of senior operations leadership experience in gaming, technology, or other highly regulated industries Proven experience managing complex, multi-disciplinary operations (technical, IT, logistics, compliance) Strong people leadership and team-building background Experience implementing process improvement frameworks (Lean, Six Sigma, etc.) Strong understanding of regulatory and compliance environments Bachelor's degree in Business, Engineering, Operations, or related field Must be US based. Preferred MBA or advanced technical degree Experience scaling operations during rapid growth or post-acquisition environments Familiarity with gaming platforms, HHR systems, or distributed gaming technology Core Competencies Strategic, data-driven decision making Operational rigor and execution excellence Collaborative, transparent leadership style Ability to lead under pressure while maintaining long-term focus
    $124k-204k yearly est. 15h ago
  • Supply Chain and Operations Consulting- Senior Manager- SAP Extended Warehouse Management

    Accenture 4.7company rating

    Senior operations manager job in Austin, TX

    We Are: The Accenture Supply Chain & Operations Logistics team is redefining how companies innovate within the supply chain. Our Logistics practice delivers cutting-edge transportation and logistics solutions, helping clients streamline operations, reduce costs, and enhance customer satisfaction through digital transformation. Practitioners in Logistics team build and deliver Warehousing & Transportation solutions, driving flexibility, insights, and agility in supply chains across industries. You Are: A logistics transformation expert with a deep understanding in Warehousing and/or Transportation solutions and a proven track record in the end-to-end value chain. You bring strategic insight and analytical expertise to integrate digital logistics capabilities into real-world solutions. Your strengths include the ability to lead teams and engage clients, fostering projects that meet unique client needs with sustainable solutions. The Work: * Define and implement logistics transformation strategies using SAP Digital Supply Chain solutions. * Develop and oversee functional designs and manage hand-offs with technical development teams. * Lead full-cycle SAP Digital Supply Chain transformations, from blueprinting and configuration to testing and go-live. * Collaborate with clients and Accenture teams to design logistics solutions for resilient and sustainable supply chains. * Act as the primary SAP Supply Chain capability contact and support project governance. * Mentor Accenture's Supply Chain & Operations Logistics team members, building domain expertise. * Contribute to business development, proposal submissions, and client presentations. * Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Here's What You Need: * Minimum of 7 years in logistics and transportation, including SAP Extended Warehouse Management (SAP EWM) project leadership roles. * Bachelor's degree or equivalent, or at least 10 years of work experience in lieu of a degree. Bonus Points If: * You have strong SAP EWM configuration, integration, and deployment experience with multiple full-cycle implementations across various Industries. * You are known in the market by partners, customers, and SAP as a thought leader in supply chain. * You have experience with cloud platforms and integrating SAP EWM with cloud solutions and/or Warehouse automation hardware providers. * You possess strong analytical skills for improving warehouse efficiency, network productivity, and cost management. * You excel in using the latest digital technologies such as GenAI to enhance logistics and warehousing operations. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 #LI-NA-FY25 Locations
    $105k-136k yearly est. 2d ago
  • Operations Manager

    Edison Smart 4.5company rating

    Senior operations manager job in Austin, TX

    Operations Manager - Building Automation Systems (BAS) Austin, TX (On-site) $135,000 - $150,000 base + performance bonus An established building automation systems integrator in Austin is seeking an experienced Operations Manager to lead and scale project delivery, service operations, and internal processes. This role offers a key leadership position within a growing, technology-driven organization. The Opportunity This is a senior operational role with responsibility for ensuring projects are delivered on time, on budget, and to a high technical standard. You'll work closely with executive leadership, engineering, project management, and service teams to drive efficiency, accountability, and continuous improvement across the business. Key Responsibilities Lead day-to-day operations across project delivery, service, and field teams Oversee scheduling, resource planning, and workload management Ensure consistent execution of BAS projects from kickoff through closeout Improve operational processes, KPIs, and reporting to support growth Manage budgets, margins, and cost controls across projects and service contracts Support hiring, training, and development of project managers and technicians Partner with sales and engineering to support forecasting and capacity planning Maintain high standards for safety, quality, and customer satisfaction Required Experience & Background Proven operations or senior project leadership experience within building automation systems, controls, or related MEP/technology integration environments Strong understanding of BAS platforms (e.g., HVAC controls, BMS, energy management systems) Experience managing multi-project portfolios and cross-functional teams Financial acumen with project costing, forecasting, and margin control Excellent leadership, communication, and process-improvement skills What's on Offer Competitive base salary of $135k - $150k, depending on experience Quarterly performance bonus Opportunity to play a key leadership role in a growing Austin-based integrator Collaborative culture with long-term career progression If you are a results-driven operations leader with a background in building automation and systems integration, this is a rare opportunity to step into a high-impact role.
    $135k-150k yearly 3d ago
  • Operations Manager (Executive Support)

    Go Get Made

    Senior operations manager job in Austin, TX

    We're seeking a highly organized, proactive Operations Manager to support our team across daily operations, communications, finance, and marketing tasks. This role is ideal for someone who enjoys bringing order to complexity, anticipates needs before they arise, and takes pride in keeping things running smoothly behind the scenes. You'll act as a trusted right hand, owning calendars, inboxes, invoicing, travel coordination, and client communications, while also assisting with content creation, bookkeeping, and other tasks on an as-needed basis. This is a high-impact role with significant visibility into the business. Key Responsibilities Executive & Administrative Support Manage and optimize the Founder's calendar, scheduling meetings and prioritizing time effectively Screen, organize, and respond to emails on behalf of the Founder as appropriate Coordinate travel logistics, including booking flights, hotels, and ground transportation Prepare agendas, reminders, and follow-ups to keep meetings and commitments on track Operations & Finance Support Create and send customer invoices accurately and on time Pay vendor bills and track recurring expenses Provide light bookkeeping support (expense tracking, categorization, coordination with accountant/bookkeeper) Maintain organized records and documentation Client Communications Draft and send weekly project update emails Assist with client follow-ups and general communications to ensure a high-touch experience Help keep projects moving by nudging internal and external stakeholders as needed Marketing & Content Support Assist with email newsletter creation and distribution Support content creation (ideation, drafting, editing, formatting) accross multiple platforms Coordinate content calendars and publishing schedules Qualifications 3+ years of experience as an Executive Assistant, Operations Assistant, or similar role Exceptional organizational skills and attention to detail Strong written communication skills Comfortable handling sensitive and confidential information Tech-savvy and quick to learn new tools (email, calendars, accounting software, CRM, etc.) Self-starter who can work independently and prioritize effectively Nice to Have Experience with invoicing or bookkeeping tools (QuickBooks, Xero, etc.) Experience supporting a founder or small business Familiarity with email marketing platforms (Mailchimp, ConvertKit, etc.) Interest in content creation, branding, or social media What Success Looks Like The Founder's calendar and inbox are calm, organized, and intentional Invoices go out on time and bills are paid without reminders Clients feel informed, supported, and well-communicated with Content and communications are consistent and polished The business runs smoother because you're in the seat Why This Role Is Special This is not a passive “task taker” role. You'll have real ownership, meaningful responsibility, and the opportunity to grow alongside the business. If you're detail-oriented, proactive, and enjoy being the person who makes everything work better then this role will be extremely rewarding for you. We view this role as a foundation, not a finish line. This role is an entry point into a fast-growing company. For a driven self-starter who consistently takes initiative and solves problems, this role can grow significantly over time and potentially transition into a senior leadership position. If you're someone who wants to get in early at a fast-growing company, make a meaningful contribution, and grow alongside the business, this role offers exceptional upside.
    $50k-87k yearly est. 1d ago
  • Assistant Operating Director

    Cornerstone Caregiving

    Senior operations manager job in Austin, TX

    (Central Austin, TX Office Location) | Full-Time | Leadership Role | $52,500 + Benefits & Bonus Opportunities At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care. We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you. Office Leadership & Operations Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment. Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture. Onboard and train new office managers, ensuring clarity, confidence, and consistent performance. Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed. Share on-call rotation with office leadership. Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates. Maintain accurate documentation in alignment with Cornerstone policies and state requirements. Assist with recruiting, onboarding steps, and staff oversight to support office growth. Client Care & Quality Assurance Oversee scheduling operations to ensure timely coverage and an excellent client experience. Respond to client escalations with urgency, professionalism, and empathy. Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity. Ensure state-required supervisory visits are completed (as applicable). Serve as a backup for client assessments when the Operating Director is unavailable. Qualifications Bachelor's Degree preferred but not required, high school diploma or equivalent required. 2+ years of experience in management, leadership operations, or human resources. Experience hiring, recruiting, training, scheduling, and supervising staff. Leadership experience within the healthcare or home care industry. Ability to work autonomously in a fast-paced environment. Comfort managing multiple priorities and shifting needs throughout the day. Other Requirements Valid driver's license and auto insurance. High proficiency with technology, especially Google Workspace. High attention to detail and exceptional follow-through skills. Strong communication and interpersonal skills. Compensation & Benefits $52,500 starting salary Growth Bonuses Medical, Dental, Vision benefits package. 12 days of PTO annually. Phone stipend. Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide. Why You'll Love This Role You are the central in-office leader, ensuring clarity, rhythm, and daily operational success. You will directly shape staff performance, team culture, and client experience. You'll grow in leadership through hands-on coaching, development, and operational oversight. Your work makes a direct impact on seniors, caregivers, and families in your community. Join a mission that matters. If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us. ** We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
    $52.5k yearly 3d ago
  • Operations Manager

    ABM 4.2company rating

    Senior operations manager job in Taylor, TX

    The Operations Manager is dedicated to one large strategic account. This role is responsible for strategically and tactically developing, aligning and implementing operations programs to deliver an exceptional customer experience in ABM's service category. This position will provide both hands on and strategic direction and leadership for all onsite staff at the client. Minimum Requirements 3-5 years of facility operations management, preferably in semiconductor vertical Ability to accomplish goals through others Ability to improve processes Ability to lead and influence people Ability to maintain high individual productivity in a dynamic work at client site. Analytical and problem-solving skills Excellent interpersonal skills; display empathy, understanding, and patience with employees and external customers Effective conflict resolution and negotiation skills Effective time management and organizational skills Excellent verbal and written communication skills Handle multiple projects simultaneously within established time constraints Maintain confidentiality Perform under strong demands in a fast-paced environment Proficient computer skills, including experience with Microsoft Office Suite, internet Respond professionally in situations with difficult employee/vendor/Client issues or inquiries Strong attention to detail Work independently as well as in a team environment Work professionally with Client and co-workers, treating both with enthusiasm and respect Working knowledge of continuous improvement As needed while at the client sites, there will be significant amounts of walking, lifting up to 40 lbs, handling pallet jack equipment, and cleaning This is a full-time, salaried/exempt position. ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Staff & Management 2025 Benefits The Operations Manager is dedicated to one large strategic account. This role is responsible for strategically and tactically developing, aligning and implementing operations programs to deliver an exceptional customer experience in ABM's service category. This position will provide both hands on and strategic direction and leadership for all onsite staff at the client. Essential Duties Will develop, implement, direct and support "best practices", ABM polices and standards in quality management, job and site safety programs, and personnel administration. Promotes positive employer/employee /customer relationships and interactions. Utilizes employee training and skill enhancement programs, provides structured employee disciplinary procedures. Interacts directly with the site supervisors and leadership team on a daily basis to maintain close communication regarding maintenance and staffing of operations. Responsible for maintaining positive customer relations from property management level up to senior executive level. Supports ABM activities in budget preparation and vendor/contractor oversight and is responsible to help manage cost and to identify and institute cost savings projects. Provides on-going oversight and support for ABM administration, budgetary and financial procedures, processes and standards. Responsible to develop, enhance and submit various professional level proposals, written reports, rate surveys, correspondence on a timely basis. Reports daily to ABM Operations Manager and executive levels of the organization. Interacts with various organizational support elements including administrative, human resources, financial, quality control and safety departments. The position is required to attend and participate in meetings. Be readily available on a 7-day, 24 hour on call basis and to work off shifts when required. Respond effectively to emergency calls on a as need basis. Will manage a staff of maintenance personnel. Interact with guests and property management on a daily basis. Staff scheduling and payroll management for all employees in accordance with the budget. Auditing of daily employee time sheets and payroll. Perform other duties as assigned or requested. A minimum of three (3) years' experience in the field and prior management experience is required. Must have knowledge of MS Office Applications including Word, Excel, Outlook and PowerPoint. Must have excellent verbal and written communication skills. Able to work well in a customer focused team environment. Excellent customer service, employee relations and good tenant/customer interaction skills. Proven ability to work with a variety of staff and management.
    $49k-88k yearly est. 1d ago
  • Pharmacy Operations Manager

    Walgreens 4.4company rating

    Senior operations manager job in Austin, TX

    Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare. Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication Communicates with pharmacy team, relaying messages from the support center or other key emails as required. Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). Has one year of work experience as a pharmacy technician in a retail or hospital setting. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Requires willingness to work flexible schedule, including evening and weekend hours. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications Previous people management/ leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly
    $22.5-31 hourly 1d ago
  • Customer Operations Account Manager

    Advanced Micro Devices, Inc. 4.9company rating

    Senior operations manager job in Austin, TX

    WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: The Customer Operations Account Manager is responsible for coordinating operational activities between AMD and its customers. This role focuses on fostering effective communication and collaboration across both organizations to ensure smooth processes. Key responsibilities include managing expectations, improving operational workflows, and resolving issues related to orders, supply, delivery, and forecasting. The position supports AMD's organizational objectives through problem-solving and process optimization. THE PERSON: The ideal candidate is a collaborative and adaptable professional who thrives in dynamic environments and demonstrates strong problem-solving and analytical skills. They excel at building and maintaining strategic relationships across internal teams and external partners, fostering trust and effective communication. With a proactive approach, they manage complex projects and processes, provide consultative guidance, and drive operational excellence. This individual is comfortable navigating uncertainty, resolving conflicts constructively, and influencing outcomes through clear, persuasive communication. They embrace continuous learning, adopt new tools and processes, and share best practices to enhance team performance and organizational capability. KEY RESPONSIBILITIES: * Review customer backlogs and resolve issues with stakeholders (factory, finance, sales, customers). * Manage business through all product lifecycle stages (NPI, EOL). * Control inventory and Days of Inventory (DOI) to minimize costs. * Manage demand vs. supply profiles for direct customers and distribution channels. * Monitor consumption rates and ordering patterns; perform demand/supply analysis. * Maintain accurate forecasts and manage on-time revenue forecasting. * Oversee key internal and external relationships to ensure business continuity. * Drive projects and processes critical to organizational objectives. * Implement new processes and collect feedback to support strategy. * Conduct quarterly business reviews and operational meetings with customers. * Provide guidance on operational issue resolution. * Support customer operations through understanding of business processes and procedures. PREFERRED EXPERIENCE: * Experience with Data Center customers preferred. * Strong knowledge of supply chain operations. * Project management experience. * Understanding of business strategy and process improvement. * Proficiency in Excel, PowerPoint, and Power BI. * Ability to write executive-level communications. * Skilled in demand/supply analysis and revenue forecasting. * Experience managing cross-functional dependencies and operational processes. * Ability to manage conflict and resolve operational issues. * Familiarity with customer engagement through business reviews and operational meetings. ACADEMIC CREDENTIALS: Bachelor's Degree preferred. #LI-BS1 #LI-Hybrid Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here. This posting is for an existing vacancy.
    $101k-127k yearly est. 60d+ ago
  • Director Operations

    Cisco Systems Canada Co 4.8company rating

    Senior operations manager job in Austin, TX

    Hybrid- Prefer San Jose, CA & Austin Texas The application window is expected to close on 1/30/26 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. We're seeking an exceptional Director of Operations to serve as the operational backbone of the Office of the CMO (OCMO). This leader will orchestrate the day-to-day rhythm, communication flow, and executive-level coordination required to advance the priorities of the Chief Marketing Officer (CMO) and Marketing Senior Leadership Team (SLT). In addition, this leader will ensure critical deliverables flow seamlessly from conception through delivery by ensuring flawless execution, orchestrating complex stakeholder inputs, and building AI-first systems that enable our SLT to operate at peak performance. We're looking for someone who thrives as an operator as well as anticipates needs before they surface, holds a strong executive presence, maintains impeccable discretion, and brings a low-ego, service-oriented mindset. Your Impact Strategic Office Operations & Prioritization -Serve as the operational deputy to the VP, Strategy & Operations (VP/SPO), ensuring the smooth functioning of OCMO. -Manage the CMO's email inbox; ensuring timely and appropriate responses or delegation. -Act as the “traffic controller” for all priority deliverables, ensuring quality, timeliness, and strategic alignment through effective AI-led project management. -Maintain awareness of timelines, cross-functional dependencies, and risks; anticipate needs and proactively escalate or resolve issues (using precision and judgment) to address potential roadblocks before they impact delivery. -Enable the daily operations of the CMO and VP/SPO by bridging the most strategic objectives to their agendas. Leadership Team Operations -Design and lead the operational cadence of the SLT, including weekly meetings, offsites, and quarterly reviews. -Own agenda design, materials preparation, follow-up actions, and progress tracking to ensure meetings drive clarity, decisions, and accountability. -Implement decision-tracking and reporting mechanisms leveraging AI to drive follow-through on leadership commitments. -Establish and continuously refine operating mechanisms, ensuring world-class consistency, efficiency, and rigor. Cross-Functional Coordination & Communications -Provide day-to-day operational leadership with the CMO's Executive Assistant and Executive Communications Leader (without direct-line management); ensure alignment, role clarity, and smooth execution. -Serve as an integrator across other Executive Leadership Team organizations by bridging information, resolving bottlenecks, and ensuring tight coordination. -Navigate matrixed teams with strategic insight and executive presence. -Ensure CMO preparedness for meetings, including creation of briefings. Operational Excellence & Process Leadership -Build and maintain AI-first systems, SOPs, and processes that strengthen the scalability and performance of OCMO. -Drive improvements to workflow, governance, document hygiene, and cross-functional operating models. -Instill high standards of executional rigor, confidentiality, and responsiveness across all touchpoints with the CMO. Minimum Qualifications 12+ years of progressive experience in operations, chief of staff roles, strategy, program management, or consulting - with preference for experience operating in global, matrixed enterprises. Proven success enabling C-suite executives in a high-velocity environment. Exceptional organizational, time-management, and prioritization skills; adept at managing multiple competing deadlines without compromising quality. Strong executive presence with excellent written and verbal communications; ability to influence without authority and drive alignment across senior leadership teams. Mastery in building and improving processes, workflows, and governance models. Expertise in tools and certifications are an added bonus, along with demonstrated examples of AI usage for an executive office. Demonstrated commitment to a growth mindset throughout your career. You're energized by the following statements: You find fulfillment in enabling others' success and by building trust through consistency and delivery; You identify issues and opportunities with an intellectually curious mind, consistently staying two steps ahead; You discern when to ask, when to act, and when to escalate; You navigate highly confidential situations and complex stakeholder dynamics with maturity, composure, and humility; You shift seamlessly from strategy to granular execution details; able to switch contexts throughout the day. Additional Considerations Strong desire for San Francisco Bay Area or Austin, TX, with an ability to take critical, in-person meetings from our San Francisco, San Jose, or Austin offices, as needed. Ability to support both Pacific and Central time zones. Limited travel required, less than 10% of the time (role does not support CMO at external events). Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $200,400.00 to $258,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $244,200.00 - $375,900.00 Non-Metro New York state & Washington state: $217,400.00 - $318,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
    $117k-146k yearly est. Auto-Apply 8d ago
  • Field Operations Program Manager II

    Icon Mechanical 4.8company rating

    Senior operations manager job in Austin, TX

    ICON is looking for a Field Operations Program Manager to manage and develop Process, Planning, & Quality Programs. This role is critical in developing, documenting, and implementing operational processes and quality standards across Field Operations. The primary responsibilities of this role includes developing process documentation, checklists, workflows, and SOPs aimed at improving Field Ops operations and quality. In this role you will be responsible for the detailing of our processes in Miro flow charts, Google Sheets, and Procore. You will work with Field Operations Management to refine and implement these processes in line with discovered best practices. You will also be responsible for coordinating efforts surrounding all process improvement for Field Operations including data aggregation and analysis, scheduling process improvement meetings, and communication / coordinating, quality control procedures and documentation, and the rollout of new processes. This role is based primarily at ICON's HQ in Austin, TX but may require some (25%) travel, at local or deployed job sites dependent on departmental needs. This role will report to the Field Workforce Manager, Field Operations. You will collaborate regularly with the Field Operations and Field Logistics Managers, as well as with deployed teams in the field. RESPONSIBILITIES: Meet regularly with Field Operations management and work directly on-slab in the field to identify opportunities for process improvement and develop improvement strategy. Collect, interpret and evaluate process metrics data to provide data driven insights for process improvement. Lead the development of process documentation, workflows, checklists, and standard operating procedures (SOPs) to enhance efficiency, consistency, and quality in field operations. Document Field Ops processes in a variety of software tools suites, including but not limited to Palantir, Procore, Miro, and the Microsoft software suite. Own the upload and administration of all Procore documentation for field facing procedures, and act as the implementation lead for Field Ops. Accountable to the enforcement of process compliance for all Field Operations processes. Work cross-functionally with Field Logistics & Field Operations management, Project & Construction Management teams, and Software team to gather requirements for planning printer suite & support equipment deployment, and site planning. MINIMUM QUALIFICATIONS: Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or related field. 5+ years of experience in construction, manufacturing, surveying, or other industries with dynamic team structures and fast-paced implementations/improvements/iteration. Exceptional documentation skills, ensuring compliance with ICON's standards and accurate records. Strong oral and written communication skills in a fast-paced environment. Passion to improve efficiency and contribute to innovation. Ability to flex working hours as required to support business needs. An in depth understanding of equipment setup process and dimensions, mobilization process, and printer setup requirements / logistics. Excellent prioritization and time management skills, with the ability to thrive in dynamic, fast-paced environments. PREFERRED SKILLS AND EXPERIENCE: Familiarity with construction or factory production environments and the ability to think and stay ahead for the needs of the operation. ACC, Revit or similar CAD software experience in planning site layouts. Advanced proficiency in operating heavy machinery to ensure smooth function. ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities. Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended). Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON. As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes. Internet Applicant Employment Notices
    $65k-89k yearly est. Auto-Apply 42d ago
  • Music + Entertainment Event Operations Staff (Seasonal Part-Time)

    Circuit of The Americas 4.5company rating

    Senior operations manager job in Austin, TX

    Requirements Knowledge, Skills, and Abilities: Event day hours, with the ability to work long days, nights, weekends, and holidays. Problem-solving and communication skills. Ability to organize assigned work, set time frames, prioritize, and meet goals. Ability to establish priorities and manage time effectively. Confidence when working with both internal and external contacts. Must be comfortable in a fast-paced, high-pressure environment. Must possess a quality teamwork attitude. Effectively work in a professional team environment. Required Qualifications: Must be 18 years of age or older. Must have a Valid Texas Driver's License (or the ability to obtain one within 30 days of hire). Must have reliable transportation. Must be able to multi-task and follow strict timelines. Comfortable being active for extended periods. Ability to operate or train to operate heavy equipment such as forklifts, boom lifts, or scissor lifts. Physical Demands: Ability to stand, sit, use hands to handle, or feel, reach with hands and arms. Ability to lift and/or move up to 50 pounds. Work Environment: The noise level in the work environment is moderate, however, during events, the noise level may be loud. Events may be in an outdoor setting with movement between temporary structures, buildings, and different terrains. While performing the duties of this position, the employee is occasionally exposed to work near moving mechanical parts, wet or humid conditions, outdoor weather conditions, extreme cold, and extreme heat. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. EQUAL EMPLOYMENT OPPORTUNITY: COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
    $53k-68k yearly est. 60d+ ago
  • Customer Operations Manager

    Frontline Source Group Holdings, LLC Dba Dfwhr 3.8company rating

    Senior operations manager job in Austin, TX

    Our client is seeking a Customer Operations Manager in Austin, TX, to lead North American operations for a growing global organization. This is a direct hire opportunity for a dynamic professional ready to build and lead a unified customer operations function focused on exceptional customer experience, scalability, and operational excellence. Company Profile Our client is a global technology solutions company. Customer Operations Manager Role As the Customer Operations Manager, North America, you will play a strategic leadership role responsible for building and executing unified, scalable customer operations across the region. Youâ??ll lead and develop the Customer Operations team, ensuring seamless end-to-end customer experienceâ??from client onboarding and service delivery to ongoing support. Establish and implement the North American customer operations model and lead a high-performing LCM (Lifecycle Management) team. Oversee client management, service delivery, and customer engagement across all operational functions. Collaborate with global and regional leadership to unify operations, processes, and systems. Drive efficiency and scalability through process improvement, data-driven KPIs, and strategic planning. Recruit, coach, and empower team members to deliver top-tier customer service and continuous improvement. Lead customer experience initiatives and ensure operational compliance with global standards. Monitor performance, identify areas for improvement, and implement actionable solutions to enhance results. Customer Operations Manager Background Profile 10+ years of experience in customer operations or customer service leadership roles Proven track record in leading teams, improving processes, and driving operational success Experience in international or matrix organizations; ability to manage across diverse cultures and regions Demonstrated success implementing scalable systems and service delivery models Strong business acumen, with a focus on results, efficiency, and customer satisfaction Bachelorâ??s degree or equivalent vocational education required. Excellent communication skills Features and Benefits Comprehensive medical, dental, and vision insurance coverage Opportunity to lead a new regional function and make a lasting impact on company growth Collaborative, global team environment with opportunities for cross-functional and international collaboration Strong commitment to employee development, innovation, and leadership empowerment Be part of an organization that values sustainability, customer focus, and operational excellence
    $89k-146k yearly est. 60d+ ago
  • Voice of the Customer Operations Manager

    Procore Technologies, Inc. 4.5company rating

    Senior operations manager job in Austin, TX

    We're looking for a Voice of the Customer Operations Manager to join Procore's Customer Marketing Team. In this role, you'll manage our VOC tools and operations, enabling the collection and analysis of personalized, journey-oriented insights that accurately reflect our customers' experiences. Your technical expertise will help Procore understand our customers to truly improve the lives of everyone in construction. As a Voice of the Customer Operations Manager, you'll partner with teams across Procore at all levels to use our VOC tools and design workflows that capture new feedback. Use your Qualtrics CX and Research skills, understanding of AI and VOC, and carefully crafted enablement to make every customer a valued partner and trusted voice in construction. You'll be shaping the future of how Procore listens to and acts upon customer feedback-join us and help build better together. This position reports into Manager, Voice of the Customer and will be based in our Austin, TX office. We're looking for someone to join us immediately. What you'll do: * Optimize the VoC ecosystem (Qualtrics, Unwrap.ai) to ensure scalable, integrated, and robust feedback solutions. * Implement advanced workflows and tools like dynamic site intercepts to enable real-time, personalized feedback collection. * Manage and document SOPs and system configurations while troubleshooting issues to guarantee data integrity and platform reliability. * Partner with stakeholders and marketing teams to accurately capture requirements, localize survey content, and activate our advocates * Empower internal teams to leverage customer intelligence by managing user access and optimizing system utilization. * Align qualitative feedback with quantitative metrics to uncover actionable insights that directly reduce customer churn. * Drive operational excellence to increase survey insights, demonstrating direct business impact on customer retention. * Design behavior-driven triggers that illuminate customer pain points and directly contribute to strategic improvements. What we're looking for: * Bachelor's degree or equivalent work experience required. * 3+ years of administration experience in Qualtrics or 2+ years of Qualtrics Technical Account Management or Implementations experience. * Demonstrated expertise in Qualtrics administration, including workflows, libraries, and managing projects. * Deep knowledge of VoC metrics (NPS, CSAT) and their limitations, plus an understanding of AI-driven text analytics to interpret unstructured feedback. * Keen eye for accuracy and detail in process development; JIRA proficiency is preferred. * Strong ownership mindset with the initiative to identify opportunities, develop inspiring plans, and ensure execution through measured results. * Independent and curious nature, with the self-awareness to recognize knowledge gaps and seek guidance when necessary. * Ability to thrive in a dynamic environment that encourages openness, collaboration, and continuous improvement. Additional Information Base Pay Range: 114,400.00 - 157,300.00 USD Annual For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
    $104k-128k yearly est. 29d ago
  • Director, Field Strategy & Operations (Everest)

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Senior operations manager job in Austin, TX

    **About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. **Position Overview:** The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence. This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used. **Key Responsibilities:** + **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency. + **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution. + **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through. + **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities. + **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI. + **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities. + **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities. **Qualifications:** + Bachelor's degree required; MBA or advanced degree preferred. + Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution. + Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required. + Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization. + Ability to focus on priorities and resolve operational issues effectively. + Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $61k-97k yearly est. 60d+ ago
  • Administration Manager - Event Operations

    Gardaworld 3.4company rating

    Senior operations manager job in Austin, TX

    Administration Manager - Event & Crowd Management BEST Crowd Management | Full-Time Be the Backbone of Live Events BEST Crowd Management is seeking a highly organized, people-focused Administration Manager to play a critical role in supporting live events and venue operations. This position serves as a key extension of overhead management-bridging the gap between frontline staff and leadership to ensure our events are fully staffed, compliant, and running smoothly. If you thrive in fast-paced environments, love coordinating teams, and want to make a real impact behind the scenes of exciting live events, this role is for you. Compensation: $55,000 - 60,000 / year Work Location: Austin, TX Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off What You'll Do Hiring, Staffing & Administrative Leadership Lead recruitment efforts including interviewing, onboarding, and coordinating new hire orientations Assist with recruiting and onboarding NPO volunteers for all events Support the development and execution of training programs to enhance staff performance Understand and manage the staff licensing process, ensuring 100% on-site compliance Play a key role in scheduling, ensuring events are properly staffed and all team members are informed and confirmed for their shifts Staff Engagement & Retention Own the staff engagement strategy using digital tools to communicate clearly, creatively, and consistently Manage account conversion-to-post data to exceed expectations and drive continued staff participation Ensure company attendance policies are clearly communicated and consistently followed Develop and execute creative staff recognition initiatives within budgetary guidelines Conduct post-event evaluations to identify successes and improvement opportunities What We're Looking For Minimum Qualifications 1-3 years of professional-level experience required Prior experience in security, event staffing, law enforcement, military, or EMS preferred At least one year of experience in customer service, security, or a related field Ability to work a flexible schedule, including nights, weekends, holidays, and overnight event shifts Strong ability to manage time-sensitive communications with staff, clients, and leadership Excellent judgment, discretion, and professionalism Strong written and verbal communication skills in English Adaptable, solution-oriented, and calm under pressure Ability to pass a background check Physical & Work Environment Requirements Ability to stand or walk for extended periods (up to 10 hours) Occasionally required to climb, stoop, bend, reach overhead, or work in confined spaces Must be able to lift, push, or pull up to 45 pounds Work may occur outdoors in varying weather conditions Vision requirements include close, distance, color, peripheral, and depth perception Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Why Join BEST Crowd Management? Be part of high-energy live events and meaningful venue operations Work with a team that values professionalism, engagement, and growth Make a direct impact on staff experience, safety, and event success Opportunity to grow within a respected crowd management organization equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. #BEST
    $55k-60k yearly 6d ago
  • TX Field Director of Operations North Texas

    Fresh Dining Concepts

    Senior operations manager job in Austin, TX

    We are a leading Franchisee of Auntie Anne's, Carvel, Cinnabon, Jamba Juice, and Nothing Bundt Cake. We operate as Fresh Dining Concepts and GSP Cakes with locations across the United States and are looking to add to our amazing team! The District Manager oversees several restaurants in a specific area, making sure they meet sales goals and follow operational standards and laws. They aim to improve sales, manage costs, and maintain high-quality service and safety. The District Manager also supports and develops the management team. Essential Duties and Responsibilities: Leads, coaches, develops, trains, manages, and mentors Store Managers in all aspects of the position, ensuring they meet performance standards (Target Budgets, Survey Scores, etc.) and adhere to operational goals and company standards. Accountability for the management team is a key focus. Visits restaurants, both announced and unannounced, to evaluate and ensure operational compliance. This includes assessing facilities, staff appearance, food quality and safety, inventory management, staff training, safety protocols for employees and guests, labor scheduling, and employee relations. Oversees and assesses restaurant operations to ensure they meet Company standards and performance targets. This includes ensuring compliance with the Operations Manual, federal/state/local regulations, and Company policies and procedures. Analyzes monthly sales, profit, and budgetary reports, offering timely feedback and direction to restaurant management. Collaborate with Store Managers to develop plans for cost reduction, increased sales, and maximizing profits compared to the previous year, aligning with budget standards. Exercises discretion in addressing the changing demands of the business. Resolves guest and employee complaints and conflicts promptly. Address employee relations issues that couldn't be resolved at lower levels, investigate and resolve security and cash violations, and represent the company at state and federal agencies when necessary. Oversees the development and succession planning for management. Prepare high-potential General Managers for advancement through one-on-one training, role modeling, developmental assignments, and guided self-study. Facilitates the development of Assistant Managers and Shift Leaders and supports hourly employees through coaching and training. Promotes communication within the geographic area, sharing company news, events, and best practices. Maintains open channels for employee suggestions, conducts regular meetings, and interacts professionally as a collaborative team leader. Initiates cost-effective suggestions for operational improvement and provides data to contribute to the development of chain-wide policies. Supervisory Responsibilities: Typically manages 6 or more direct restaurants. Full authority to hire, develop, appraise, motivate, promote, reward, discipline, transfer, and approve time and attendance of restaurant team members. Additional Duties: Ensures full implementation of new products, programs, and applicable training. Oversees new unit openings and restaurant remodeling in geographic areas. Participates in the preparation of the annual operating budget. Qualifications Qualifications: To perform this job successfully, an individual must be able to Satisfactorily perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required. Education and/or Experience: High school diploma or equivalent (GED) required, BA/BS degree preferred Five (5) plus years prior General Management experience required; three plus years QSR experience as a District Manager preferred. Track record of success in leading, managing, coaching, and developing high-performance teams. License/Certifications: Reliable transportation. Current ServSafe certification required. If certification is not current, must pass ServSafe certification within 30 days of employment. Food Handler Permit as required by local laws. Compliance with all local Health Department requirements. Job Competencies: Communication Skills: Ability to read, write, and interpret routine reports, documents and correspondence. Ability to effectively speak with internal customers, external guests, and vendors. Ability to effectively listen and respond to customer needs. Ability to effectively make oral presentations to broad audiences. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical or abstract problems and deal with a variety of concrete or variables in situations where frequent standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Planning Skills: Ability to plan work assignments, juggle competing demands, and work under the pressure of frequent and tight deadlines. Computer Software Skills: Proficiency with Microsoft Office Excel, Word, PowerPoint, and Outlook required. Other Skills: Ability to quickly adapt to change and adjust priorities to meet the organization's needs.
    $75k-117k yearly est. 9d ago
  • Supply Chain and Operations Consulting- Senior Manager- SAP Extended Warehouse Management

    Accenture 4.7company rating

    Senior operations manager job in Austin, TX

    We Are:The Accenture Supply Chain & Operations Logistics team is redefining how companies innovate within the supply chain. Our Logistics practice delivers cutting-edge transportation and logistics solutions, helping clients streamline operations, reduce costs, and enhance customer satisfaction through digital transformation. Practitioners in Logistics team build and deliver Warehousing & Transportation solutions, driving flexibility, insights, and agility in supply chains across industries. You Are:A logistics transformation expert with a deep understanding in Warehousing and/or Transportation solutions and a proven track record in the end-to-end value chain. You bring strategic insight and analytical expertise to integrate digital logistics capabilities into real-world solutions. Your strengths include the ability to lead teams and engage clients, fostering projects that meet unique client needs with sustainable solutions. The Work: + Define and implement logistics transformation strategies using SAP Digital Supply Chain solutions. + Develop and oversee functional designs and manage hand-offs with technical development teams. + Lead full-cycle SAP Digital Supply Chain transformations, from blueprinting and configuration to testing and go-live. + Collaborate with clients and Accenture teams to design logistics solutions for resilient and sustainable supply chains. + Act as the primary SAP Supply Chain capability contact and support project governance. + Mentor Accenture's Supply Chain & Operations Logistics team members, building domain expertise. + Contribute to business development, proposal submissions, and client presentations. + Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's What You Need: + Minimum of 7 years in logistics and transportation, including SAP Extended Warehouse Management (SAP EWM) project leadership roles. + Bachelor's degree or equivalent, or at least 10 years of work experience in lieu of a degree. Bonus Points If: + You have strong SAP EWM configuration, integration, and deployment experience with multiple full-cycle implementations across various Industries. + You are known in the market by partners, customers, and SAP as a thought leader in supply chain. + You have experience with cloud platforms and integrating SAP EWM with cloud solutions and/or Warehouse automation hardware providers. + You possess strong analytical skills for improving warehouse efficiency, network productivity, and cost management. + You excel in using the latest digital technologies such as GenAI to enhance logistics and warehousing operations. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $105k-136k yearly est. 2d ago
  • Customer Operation Account Manager

    Advanced Micro Devices, Inc. 4.9company rating

    Senior operations manager job in Austin, TX

    WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: As a Customer Operations Account Manager, you serve as the operational link between AMD and its customers, building strong relationships at both operational and managerial levels. Leveraging these connections, you manage expectations, optimize processes, and resolve issues related to orders, supply, delivery, and forecasting. Your focus is on driving operational excellence and achieving organizational goals through collaboration and proactive problem-solving. THE PERSON: You are a proactive problem-solver with exceptional communication and relationship-building skills. Adaptable and resilient, you thrive in fast-paced environments and can manage ambiguity with confidence. Collaboration is at your core-you work seamlessly across teams, fostering trust and alignment. Your ability to influence without authority, resolve conflicts diplomatically, and maintain a customer-first mindset ensures operational excellence. With strong analytical thinking and a consultative approach, you turn challenges into opportunities while driving continuous improvement. KEY RESPONSIBILITIES: * Review customer backlogs regularly and collaborate with internal teams (factory, finance, sales) and customers to resolve issues. * Manage business through all product lifecycle stages, including NPI and EOL. * Optimize inventory and Days of Inventory (DOI) to minimize costs. * Balance demand and supply for direct customers and distribution channels. * Monitor consumption and ordering patterns to perform demand/supply analysis. * Maintain accurate forecasts and ensure timely revenue projections. * Build and manage strategic relationships internally and externally to ensure business continuity. * Lead critical projects and provide consultative guidance to management and partners. * Share best practices within the team and remove operational obstacles. * Continuously develop skills, adopt new tools, and enhance organizational capabilities. * Drive operational excellence and enable efficient customer service through collaboration. * Collect feedback and support implementation of new processes aligned with strategy. * Engage customers through quarterly business reviews and operational meetings. * Provide guidance and resolve operational issues effectively. * Support customer operations with a strong understanding of business processes and procedures. PREFERRED EXPERIENCE: * Proficiency in Excel, PowerPoint, and Power BI. * Skilled in executive-level communication and presentations. * Experience with Data Center customers. * Strong knowledge of Supply Chain operations. * Project management expertise. * Understanding of business strategy and ability to identify process improvements. * Ability to manage demand/supply and cross-functional dependencies. * Strong analytical skills for data-driven decision-making. * Experience developing and maintaining customer relationships. * Comfortable working in dynamic environments with uncertainty. ACADEMIC CREDENTIALS: Bachelor's degree in supply chain or related field. This role is not eligible for visa sponsorship. #LI-BS1 #LI-Hybrid Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here. This posting is for an existing vacancy.
    $101k-127k yearly est. 7d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Cedar Park, TX?

The average senior operations manager in Cedar Park, TX earns between $77,000 and $179,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Cedar Park, TX

$118,000
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