Senior operations manager jobs in Crawfordsville, IN - 1,220 jobs

Your Opportunity: Join us for Career Day in Indianapolis, IN! Tuesday, January 20th 10:00AM-2:00PM CheckSmart 1058 N. Shadeland AveIndianapolis, Indiana 46219************** Join a company that fuels your drive with real opportunities for professional and financial growth. Community Choice Financial Family of Brands (“CCF”) is currently looking for ambitious achievers and experienced leaders to join our team and help people in your community access the financial solutions they need-right when they need it most. Explore your potential with a company that values what you bring to the table. We invite you to meet 1-on-1 with a hiring manager and learn more about career opportunities as a member of our Store Operations team, the front line of our business that strives to provide the best customer service and overall experience in the industry. Visit ************************************** to apply. What We Offer: Benefits & Perks* Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We're Looking For - Qualifications and Skills: A high school diploma or equivalent. Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues. Meticulous attention to detail and ability to accurately enter data. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Skills Experience in check cashing, document verification, and/or money order processing. Prior cash handling, cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. What You'll Do - Essential Duties and Responsibilities: Customer Service - Greet and connect with customers to cultivate lasting relationships that drive repeat business and brand loyalty. Help them gain access to our suite of financial solutions while setting an unmatched experience. Accurately Process Financial Transactions - Review, validate, and process customer transactions, like check cashing, money transfers, and loans/pawns, with accuracy and integrity. Maximize Customer Success - Educate customers about their transaction and offer personalized financial services that fit their lifestyle. Assist in customer account management, collections, and accepting customer payments. Thrive in the Community - Participate in in-store and community events and external marketing. Maintain Your Store - Help maintain appearance and cleanliness of your location to enhance the customer experience. Keep It Safe and Compliant - Participate in ongoing training, uphold Company policies and procedures, and keep up with office security protocols, including management of a cash drawer, to foster a safe work environment. *See specific job listings for more details on essential functions by position. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'll thrive here? Learn more at ************************************************* The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Community Choice Financial Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

We're not just crafting cold brew, we're revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience - zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big - let's chat! JOB DESCRIPTION We are seeking a Sr. Customer Service Manager to support the Java House business by delivering exceptional service to our customers, distributors, and retail partners. This role is responsible for managing orders, resolving issues, and providing product information, while maintaining a high level of professionalism and accuracy. The ideal candidate has customer service experience, strong communication and problem-solving skills, and thrives in a fast-paced, product-driven environment. RESPONSIBILITIES Serve as the primary point of contact for all Java House B2B and B2C customers Support order processing and entry, product shipments, customer portal questions, troubleshoot portal issues, product information, and maintain customer accounts Handle all inbound calls and emails in an appropriate manner Collaborate with Sales, Logistics/Supply Chain, Marketing, and Operations to address customer needs and resolve issues in a timely manner Build strong relationships with customers and retail partners to support long-term loyalty Maintain detailed and accurate records of customer interactions using CRM (Salesforce) Provide all feedback to internal teams to improve service, product quality, and processes Track and report order shorts, and lost sales and identify root causes QUALIFICATIONS Bachelor's degree in marketing, business administration, or related field 3-5+ years' experience in customer service role; 1+ year in leadership role Proficiency in CRM and ERP software and Microsoft Office Suites Ability to read and analyze Power BI reports and dashboards Knowledge in food and beverage, retail, or consumer packaged goods industry preferred KNOWLEDGE AND SKILLS Strong interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and work effectively with others Commitment to understanding and meeting customer needs while maintaining a positive customer experience Ability to manage multiple projects and tasks simultaneously, set priorities, and follow through in a timely manner Solution-oriented problem solving with attention to detail and accuracy in handling information and data Skilled in handling complaints, resolving issues diplomatically, and turning challenges into opportunities Proactive in identifying and addressing issues before they arise Create and foster excellent customer relationships and a positive brand image while demonstrating the company's core values

Supercuts is one of the industry's most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path for those who want to grow their careers, offer a competitive wage and outstanding benefits, and are dedicated to every one of our stylists and their success. Every Supercuts stylist undergoes intensive training, attends regular seminars and is recertified annually to stay ahead of the trends. Ongoing training and education are not only a focus at Supercuts, but we pay our stylists to attend. That's why they're among the most skilled and confident in the industry. Supercuts offers a wide range of professional services, including haircuts, color and highlights, waxing and specialty services. We use proprietary tools and techniques for exceptional results. No-appointment necessary, and guests can check in online or by phone. At Supercuts, we are dedicated to creating a friendly, welcoming atmosphere and delivering the highest quality standards for our stylists and guests. Simply put, this has made us the industry leader since 1975. The Salon Manager is responsible for all facets of a salon's operations and provides leadership and tools for staff to help them increase their clientele and the business. The Salon Leader also provides all hair care services offered by Supercuts and ensures the highest quality of guest service standards and salon profitability. The Salon Manager provides guests with excellent service providing the full range of hair care services offered by their salon. Supercuts endeavors to provide every guest with a great experience every time they visit by providing quality consultations, exceptional service and the knowledge to duplicate the desired look at home. Minimal Qualifications: Current cosmetology or barber license and manager license as required by state/provincial regulations Ability to work a flexible schedule, including evenings and weekends Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner. Ability to perform administrative tasks such as completing schedules and transactions on the computerized register, performing close-out procedures and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings). Ability to resolve guest issues Ability to effectively lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters and resolving associate issues Physical Requirements: Standing for sustained periods of time Frequent lifting up to 10 pounds, occasionally up to 25 pounds Continuous repetitive movement with fingers, hands, wrists and arms. Continuous grasping and reaching, often above shoulder level Ability to be exposed to various chemicals and fragrances used in performing services Ability to observe guest's hair, including close vision, color vision and ability to adjust focus Ability to communicate with guest regarding services offered and requested and the guest's needs and wants Occasional travel to meetings out of town, sometimes over night You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions.

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction. The Retail General Manager will also be: Ensuring that customer expectations are met Conducting meetings with subordinate employees Maintaining effective vendor relationships As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint. Additional responsibilities for the Retail General Manager include: Driving sales Managing team members Tracking inventory Providing customer service Performing P&L analysis Pay Rates Starting between: $54,300.00 - $80,750.00 / year Qualifications As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays. Additional requirements of the Retail General Manager include: Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results Previous management proficiency in high volume retail with P&L accountability Ability to create and maintain a customer focused culture Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Google Maps requires functional cookies to be enabled

Company: Majors Management Store Manager Reports to: District Manager Job Type: Full Time The Store Manager will be responsible for all aspects of the store's team and operations. This position will be responsible for driving store profitability, managing inventory levels, recruiting and hiring talent, and providing superior guest experience. PRIMARY RESPONSIBILITIES Manage day-to-day store operations Hire talent Training and developing the team Manage employee performance Schedule employee shifts effectively to meet guest demand Drive store profitability Actively manage P&L and inventory by identifying store and category sales trends Forecast and analyze business trends and functionality within payroll, loss prevention, and controllable expenses Implement action plans to generate and drive additional sales opportunities Create an organized and process-oriented environment Communicate company objectives as necessary Create a culture of people-first, superior guest service Set clear expectations for team members, track results, and manage performance for continuous improvement Schedule team members effectively to meet guest demand and deliver a superior experience while maintaining labor controls Other duties as assigned QUALIFICATIONS Minimum of 1 year of retail management experience Must have valid driver's license and MVR The role requires flexibility in hours, including evenings/weekends/holidays, and the ability to work at least 50 hours per week, including one weekend per month Availability to be on call 24/7 EDUCATION and/or EXPERIENCE High School diploma or GED is required

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Central Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company. Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance. Shift: Monday - Friday: 2:00pm - 12:00am (midnight) Salary: $70,000 - $85,000 USD Operations Supervisor Ideal Candidate Requirements: · Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry) · Strong leadership qualities · Desire to surround customer with excellence in service · High aptitude for technology · The ability to multi-task while being detail oriented · Excellent written and verbal communication skills · An Associates or Bachelor's Degree, preferred but not required Duties include, but are not limited to: · Oversee inbound operations for your designated section of the terminal dock · This includes the process of loading/unloading, managing forklift traffic, and overseeing proper picking/sortation of palletized freight. · Route plan, load plan, and on road dispatch the local driver staff as needed. · Provide leadership and accountability to a team of drivers and dock workers. · Monitor dock production, ensuring facility Key Performance Indicator goals are met and/or exceeded. · Maintain a safe work environment compliant with state and federal DOT/OSHA standards. · Ensure company operational model compliance. · Support a culture of excellence in quality of product to internal and external customers · Flexibility to cover varying shifts as business levels increase

Are you looking to be an integral part of a top-performing division within a technology-driven growing organization that continuously invests in the training and development of its employees? Welcome to ALOM! We are a global, high-volume, and service-driven supply chain management company. Our award-winning leadership develops and implements highly optimized product delivery strategies for our customers, representing leading brands in the automotive, energy, technology, and medical industries. ALOM is an exciting company committed to equal opportunities for all people. Every minute of every day, our staff and systems positively impact manufacturing, e-commerce, fulfillment, and logistics operations all over the world. ALOM is a destination for passionate, talented, and service-oriented professionals. We continuously invest in our employees, reward bold thinking, promote teamwork, and focus on community engagement. Our inclusive culture is built on diversity, acceptance, respect, and operational excellence. See your career grow in an environment where fresh ideas and professional development are encouraged. You will have the opportunity to: Be part of a world-class team as ALOM continues to grow fast. Expand your career in a real-world professional environment where your ideas and contributions will shape the stature and recognition of our corporate brand globally. Here's what you need to succeed in the Operations Program Manager role: 2+ years of project/program management experience within supply chain operations An understanding and experience applying continuous improvement tools to support operations (LEAN/Kaizen/DMAIC/RCA/VSM/etc.) Strong collaboration skills, ability to communicate cross-functionally and align stakeholders Proven track record for driving operational excellence through standardization and optimization for various manufacturing builds High statistical acumen and ability to design forecast models for labor planning Be able to develop SME (subject-matter-expert) level proficiency in WMS (warehouse management system) High proficiency in Excel, ERP, WMS, SQL Bachelor's degree in Supply Chain, Engineering, Operations Management, or related field preferred You will be responsible for: Working directly with cross-functional leaders to understand the current and future operation needs to support building stronger processes across all the business operation areas Developing KPIs and dynamic dashboards to help understand the business and operations. Evaluating workflows to create new processes and improve current ones. Estimating the amount of labor, material, and equipment required for new customer onboarding, new processes, or improved ones Promptly addressing and resolving warehouse issues to minimize delays in any area of the business Recommending viable solutions to reduce production costs as well as improve production processes and product quality Partnering with the IT department to create better reporting tools that align with operation process changes Using Master Standard Data and time studies, develop best practices for functional activities in production, fulfillment, and warehouse Prepare presentations, charts, plant and equipment layouts as required We offer competitive salaries, benefits including health and welfare coverage, 401(k) match, and paid leaves. Bottom line: ALOM is a great place to work! We encourage you to submit your resume and be a part of a growing, firmly established, and success-driven company that values its staff. Equal Opportunity Employer

Division: xPL Offsite Minimum Years Experience: Travel Involved: Job Type: RegularJob Classification: ExperiencedEducation:Job Family:ConstructionCompensation:Salaried Exempt Position Description: Lead, develop, and direct implementation strategies of xPL Offsite Manufacturing to increase project performance and profitability across company. Lead development of Offsite Manufacturing teams in support of client, business unit, and market segment activities. Essential Duties & Key Responsibilities: * Lead development and implementation of xPL Offsite Manufacturing strategic plan in alignment with company goals working in partnership with business units and market segments. * Leverage partnerships with key stakeholders to facilitate growth and development of Offsite Manufacturing opportunities. * Set Offsite Manufacturing vision, priorities, overall organizational business plan, financial goals, KPI's, and strategy in collaboration with Innovation, Procurement, and Corporate Development teams. * Present Offsite Manufacturing strategic plan, inclusive of requests for resources, timelines and strategic milestones to achieve effective implementation, to xPL leadership team. * Collaborate with Business Development teams to support pursuits leveraging Offsite Manufacturing benefits and capabilities to differentiate Turner during sales process and/or enhance performance and/or profitability after securing contract. * Design and develop Offsite Manufacturing processes and lead teams to facilitate successful implementations at BU level. * Promote and advocate for Offsite Manufacturing and establish meaningful and long-term relationships with stakeholders, including leadership, clients, external manufacturers, and subcontractors. * Lead and develop culture of continuous learning of new technologies to increase team awareness, understanding, and respective potential value-add to local business strategies working in collaboration with Preconstruction Management team, Innovation Champions, and various subject matter experts. Leverage new technology knowledge to facilitate conversations related to growth opportunities for Offsite Manufacturing operations through company. * Establish constructive and effective relationships with project team members to facilitate knowledge sharing of Offsite Manufacturing to influence design and overall project development. * Design strategy for supply chain and vendor development program in alignment with xPL Offsite Manufacturing goals. * Lead by example and foster environment of diversity and inclusion to develop high-performing teams through supervision, training, coaching, and mentoring of staff. * Deliver timely performance feedback for teams and execute/contribute to performance appraisals during annual performance cycle. * Other activities, duties, and responsibilities as assigned. Qualifications: * Bachelor's Degree from accredited degree program and minimum of 15 years of building construction experience required, experience with Offsite Manufacturing preferred, or equivalent combination of education, training, and/or experience * Thorough knowledge of emerging Offsite Construction technologies and related applications in cost, scheduling, estimating, and coordination principles * Advanced knowledge of construction and manufacturing processes across all trades, means and methods, and materials their characteristics, installation procedures and tolerances * Ability to interpret contract documents, drawings, specifications, scopes of work, and project schedules * Proficient in leading-edge construction technologies such as Building Information Models (BIM) and lean * Proficient computer skills, Microsoft suite of applications, and familiar with construction management applications * Display leadership qualities and management skills with ability to teach and mentor staff * Excellent business acumen and critical thinking skills to assess and solve problems and conflicts * Excellent interpersonal communication and professional presentation and persuasion skills to confidently engage and influence senior management and other stakeholders * Builds engaging partnerships with team and others through trust, teamwork and direct communication * Highly developed self-awareness and receptive to feedback for continuous growth * Professionally driven to achieve goals for self and team, able to oversee multiple complex projects * Skilled at managing through ambiguity, changing environments, and competing demands * Travel required Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee regularly travels both short and long distances via a variety of conveyances. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. The employee is required to work in compliance with company safety policies, procedures, and applicable laws Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary The Operations Manager leads teams by translating strategic goals into actionable operational processes, ensuring alignment with the Empowerment With Accountability (EWA) framework. This role is pivotal in optimizing customer experience, maintaining performance standards, and fostering associate development across multiple functional areas. The Operations Manager oversees operations within the Individual Life Financial Services (ILFS) environment, which includes diverse systems, products, and companies-ranging from legacy contracts to newly issued products. Effective communication across all organizational levels and with external stakeholders is essential. What you will do: This role will support our Customer Engagement Center Team within our Individual Life Financial Services (ILFS) business area. This includes the following: Coaching, mentoring, workforce development Ensuring Team is properly staffed Ensures associates are trained properly Drives efficiencies and process improvement Integrating EWA into daily operations Managing escalations and resolving issues Aligning team capabilities with forecasted volumes Achieving service level and performance metrics Supporting peers and cross-functional collaboration Monitors call quality Leading or contributing to projects and process improvements What you will need: College degree in Business Administration, Insurance, or related field required. 3-5 years of experience in management role with direct reports 2-3 years of call center experience Strong leadership and team management skills Excellent analytical, problem-solving, and decision-making abilities Deep understanding of insurance processes and regulatory requirements Proficiency in operational software and data analysis tools Experience with Five9 phone system preferred but not required Exceptional communication and interpersonal skills Equivalent combinations of education and experience considered Salary Band: 6A #LI - SC1 This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in IN as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. For all positions: Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

Job DescriptionDescription: About Us: KCG Companies is a leading vertically integrated real estate development and construction firm specializing in the development of sustainable multifamily housing. Our commitment to quality, innovation, and affordable housing is at the core of everything we do. Position Summary: The Vice President of Development Operations provides strategic leadership and oversight for all Development department operations. This role ensures consistent execution of KCG's Development Lifecycle, procedures, RACI structures, and departmental standards. This position supervises the Project Director team and provides Development Team support, ensuring training, resource alignment, workload balance, and compliance with established processes. The role focuses on operational efficiency, team growth, and cross-functional collaboration, rather than day-to-day project execution. Requirements: Development Process Governance Own and maintain the KCG Development Lifecycle, procedures, approvals, and standardized templates. Ensure compliance with departmental workflows, documentation standards, and RACI structures. Implement continuous improvement initiatives to streamline development processes and mitigate risk. Coordinate updates to tools, templates, and training materials to maintain operational consistency. Training and Department Compliance Develop and manage the Development Training Program, including onboarding, procedural training, and systems training. Ensure all Development team members are trained in lifecycle stages, approvals, and role-specific responsibilities. Monitor compliance with KCG Development Standards and coordinate corrective actions when needed. Maintain updated training guides, manuals, workflows, and reference materials. Leadership of Project Directors and Development Support Team Directly supervise Project Directors Provide coaching, professional development guidance, performance evaluations, and conflict resolution. Support entire Development team career growth and ensure alignment with KCG values and competency expectations. Promote a collaborative, accountable, high-performance departmental culture. Resource Management and Workload Balancing Partner with Development leadership to allocate PD and Analyst resources appropriately across projects. Monitor individual and team capacity to ensure workload balance and identify staffing needs. Lead resource planning discussions and coordinate departmental support for high-demand phases. Support pipeline forecasting to anticipate team needs based on upcoming projects. Cross-Functional Coordination Collaborate with Finance, Asset Management, Construction, Design, Legal, and Accounting to clarify processes and resolve workflow gaps. Serve as the escalation point for cross-departmental conflicts related to Development operations. Ensure smooth transitions between lifecycle phases, especially during closing and post-closing handoff. Identify operational inefficiencies and implement solutions that improve communication and outcomes. Department Performance Monitoring Track departmental KPIs related to milestone execution, closing readiness, and procedural compliance. Report performance trends, training needs, and process gaps to senior leadership. Implement tools and systems that support improved reporting, tracking, and lifecycle management. Monitor development team adherence to approval gates, checklists, and documentation standards. Knowledge and Qualifications: Bachelor's degree in Real Estate, Business, Engineering, Planning, Architecture, or related field. 8+ years of real estate development or development operations experience (affordable housing preferred). 5+ years of leadership experience supervising cross-functional teams. Strong operational discipline and familiarity with development workflows and processes. Exceptional communication, organizational, and project management abilities. Experience leading training programs, implementing procedures, and optimizing departmental operations. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability EEOC Statement: All employment decisions at KCG Companies are based on business needs, job requirements, and individual qualifications. Qualified candidates are recruited without regard to age, race, color, national origin, gender, and sex. Please note that we do not accept unsolicited submissions from recruitment agencies. Any unsolicited resumes or candidate profiles submitted without prior agreement from our HR team will be considered as the property of KCG Companies and we reserve the right to pursue and hire those candidates without any obligation to any third-party recruiter or agency.

**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. **Position Overview:** The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence. This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used. **Key Responsibilities:** + **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency. + **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution. + **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through. + **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities. + **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI. + **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities. + **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities. **Qualifications:** + Bachelor's degree required; MBA or advanced degree preferred. + Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution. + Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required. + Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization. + Ability to focus on priorities and resolve operational issues effectively. + Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Verita Telecommunications Corp is seeking a talented, motivated and quality-minded Operations Director in Indianapolis. This is your opportunity to be a part of something special and establish your professional career. Our employees have applied a broad spectrum of backgrounds and strengths in building a formidable reputation for excellent quality and service within the industry. The upcoming years promise to be unprecedented in the growth of telecommunications infrastructure and technology. Join the VTC Team today in our continued success and prosperity. Essential Duties and Responsibilities: * Lead daily oversight of production and quality assurance related to Underground and Aerial construction * Develops, tracks, and maintains production, safety, and quality metrics * Provides support to Customer in tracking production activities and goals * Provide recommendations/suggestions for quality improvement and work efficiencies as well as implement quality control techniques/methods to overall business unit production * Hire, manage and train employees; schedule work for crews; ensure employees follow rules, practices and policies and schedules are met on time * Prepare reports, forecasts, and budgets as required * Efficiently research, troubleshoot and provide solutions to job-related items * Ensure all corporate policies and procedures are followed and contribute to company strategies and plans * Think pro-actively with excellent problem-solving skills * Performs other related duties as assigned. Required Skills and Knowledge for a Successful Candidate: * Minimum 10 years' experience in Underground and/or Aerial Construction required * Previous experience and an understanding of Cable TV and fiber optic networks (strand, coax, fiber splicing and activation) * Have a working knowledge of Microsoft Office Suite and preferably one or more of the other resource tools previously listed * Willing to expand your knowledge, be challenged and grow in a dynamic and upward trending environment * Capable of providing high productivity and quality workmanship while remaining detail-oriented * Exercise competent judgment and initiative in executing responsibilities * Display exceptional planning and organizational skills and the ability to multitask and prioritize * Possess a high school diploma or equivalent * Able to successfully pass a background check and drug screen * Maintain valid driver's license Team Verita Benefits! Financial Wellbeing * Competitive pay with ongoing performance review and annual merit increase * Performance based incentives * 401(k) with company match Health & Wellness * Choice of various PPO, HMO, and HSA accompanied plans Family & Lifestyle * Paid Time Off, Paid Holidays, Bereavement Leave Planning for the Unexpected * Short and long-term disability, life insurance Paid for by the company * Accidental death & dismemberment Paid for by the company * Voluntary life insurance, accident, and critical illness

Job Description The Director of Operations is responsible for driving operational excellence of assigned manufacturing plant(s) by ensuring consistent execution of manufacturing processes, achieving production targets, improving efficiency, and fostering a culture of continuous improvement to align plant performance with overall business goals. The ideal candidate will be a hands-on leader with proven plant management experience managing complex manufacturing environments, fostering high-performance cultures and achieving Key Performance Indicators (KPI's) related to safety, quality, cost, delivery and employee engagement. This position will serve as a contributing member of the Senior Leadership Team and participate in the decision-making process concerning the direction and future growth of the company. POSITION GUIDELINES: 1. Utilize a coaching style of management. 2. Maintain confidentiality in all areas of responsibility as required. 3. Promote the company's development of a cogent work ethic, loyalty, integrity and proper business philosophy. 4. Maintain consistency in all interactions with associates. 5. Stay abreast and updated on current trends and opportunities that could impact the company. 6. Adhere to company procedures and guidelines. JOB DUTIES & RESPONSIBILITIES: 1. Manage and oversee the day-to-day operations of assigned plant location(s) to meet or exceed profit, revenue, OTD, productivity, efficiency, and quality standards. 2. Develop and execute operations strategies that support business growth, cost control, capacity expansion, and process innovation. 3. Develop and execute manufacturing location strategy and sourcing strategy for new and existing production programs 4. Set and monitor KPI's to drive accountability and performance. 5. Implement standardized processes and leverage best practices to ensure consistency and continuous improvement. 6. Champion Lean Six Sigma and other continuous improvement methodologies to reduce waste, optimize throughput, and improve operational performance. 7. Foster a strong quality-focused culture across to consistently meet production targets while upholding high-quality manufacturing standards. 8. Promote and maintain a safety culture, ensuring full compliance with regulatory requirements and corporate policies. 9. Lead, mentor and develop managers, build succession plans to ensure strong bench strength. 10. Partner with sales, engineering, quality, purchasing, finance, and HR to support integrated business objectives. 11. Manage and propose site level capital projects, budgets, and resources in alignment with strategic priorities. 12. Collaborate with sales to ensure operational alignment with customer service expectations. 13. Provide clear communication and leadership to the operations group to act as a cohesive unit for supporting our customer base. 14. Provide clear, timely reporting to the leadership team. 15. Provide the operating group with insight into global labor and productivity economics. 16. Utilize technical expertise to analyze processes and implement problem-solving tools that proactively address operational risks before they impact customer satisfaction or financial performance. 17. Actively engage in MRB processes, design reviews, corrective action implementation, production floor support, equipment maintenance, calibration programs, supplier and internal audits, documentation reviews, customer complaint resolution, inspection practices, product costing, and continuous improvement initiatives. 18. Serve as a key member of the ISO9001 and ISO13485 audit teams. 19. Lead weekly planning and commitment meetings. 20. Participate in strategy development and budget planning. 21. Travel as needed between plant locations to coordinate and provide oversite to support operations and cross-site initiatives. 22. Other duties as assigned. QUALIFICATIONS Experience/Background: Minimum of 10 to 15 years of progressive leadership experience in operations management, including multi-site management. Minimum of 10 years of experience in Plant Management or a senior manufacturing management role. Travel up to 50% of the time within the U.S. and internationally Must be a U.S. Citizen with the ability to obtain an U.S. Government Security Clearance. Skills: Exceptional leadership and communication (interpersonal, verbal and written) skills Strong organization skills with the ability to manage multiple projects and priorities Strong financial acumen with ability to manage P&L, control costs, and interpret financial statements Ability to lead and drive operational change Hands-on, data-driven and solutions-oriented mindset Effective negotiator with suppliers, vendors, and other stakeholders Capable of identifying and addressing ethical and legal risks. Proficient with Microsoft Applications and database management tools Strong understanding of ERP/MRP systems. IFS and Made-2-Manage preferred. Education: Bachelor's degree in Operations Management, Engineering, Business or related field. MBA Preferred ENVIRONMENTAL & PHYSICAL REQUIREMENTS Manufacturing / Non-Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time. Powered by ExactHire:189597

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: OPENLANE is transforming the vehicle marketplace, and the US Marketplace Title Operations team plays a critical role in ensuring trust, compliance, and customer confidence. We are seeking an experienced, strategic, and people-focused leader to serve as Director of Title Operations - US Marketplace. In this role, you will lead a large, high-impact team responsible for the end-to-end title process-from intake to correction to release-delivering accuracy, efficiency, and exceptional service to dealers, partners, and customers. You will shape strategy, modernize processes, and build organizational capabilities that scale with our business. You Are: Strategic - You think ahead and design scalable solutions. Collaborative - You thrive in cross-functional partnerships and influence across the business. People-Focused - You inspire, grow, and develop strong teams. Customer-Obsessed - You relentlessly pursue accuracy and service excellence. What You'll Do: Strategic Leadership Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution. Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability. Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives. Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency. Operational Excellence Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards. Establish time-bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience. Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews. Serve as the primary liaison to internal and external stakeholders on all title-related matters. People Leadership Lead and develop a large, high-performing team, fostering a culture of accountability, inclusion, and growth. Recruit, hire, and train team members while building a pipeline of future leaders within the organization. Engage employees through coaching, recognition, and career development opportunities. Special Initiatives Represent Title Operations in enterprise-level initiatives, projects, and presentations to senior leadership. Lead cross-functional project work to improve efficiency, reduce costs, and enhance customer experience. Who You Are Strategic - You think ahead and design scalable solutions. Collaborative - You thrive in cross-functional partnerships and influence across the business. People-Focused - You inspire, grow, and develop strong teams. Customer-Obsessed - You relentlessly pursue accuracy and service excellence. Must-Haves Bachelor's degree in Business, Operations, Finance, or related field preferred. 8+ years of progressive experience in automotive, financial services, or related industries. 5+ years of proven leadership, including managing large, multi-site or high-volume teams. Strong financial acumen and ability to manage budgets. Demonstrated success in process transformation, compliance management, and stakeholder influence. Proficiency with CRM platforms and core business technology tools. Nice-to-Haves Direct experience in title operations or processing. Experience leading operations through automation, digitization, or regulatory change. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: OPENLANE is transforming the vehicle marketplace, and the US Marketplace Title Operations team plays a critical role in ensuring trust, compliance, and customer confidence. We are seeking an experienced, strategic, and people-focused leader to serve as Director of Title Operations - US Marketplace. In this role, you will lead a large, high-impact team responsible for the end-to-end title process-from intake to correction to release-delivering accuracy, efficiency, and exceptional service to dealers, partners, and customers. You will shape strategy, modernize processes, and build organizational capabilities that scale with our business. You Are: * Strategic - You think ahead and design scalable solutions. * Collaborative - You thrive in cross-functional partnerships and influence across the business. People-Focused - You inspire, grow, and develop strong teams. * Customer-Obsessed - You relentlessly pursue accuracy and service excellence. What You'll Do: Strategic Leadership * Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution. * Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability. * Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives. * Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency. Operational Excellence * Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards. * Establish time-bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience. * Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews. * Serve as the primary liaison to internal and external stakeholders on all title-related matters. People Leadership * Lead and develop a large, high-performing team, fostering a culture of accountability, inclusion, and growth. * Recruit, hire, and train team members while building a pipeline of future leaders within the organization. * Engage employees through coaching, recognition, and career development opportunities. Special Initiatives * Represent Title Operations in enterprise-level initiatives, projects, and presentations to senior leadership. * Lead cross-functional project work to improve efficiency, reduce costs, and enhance customer experience. Who You Are * Strategic - You think ahead and design scalable solutions. * Collaborative - You thrive in cross-functional partnerships and influence across the business. * People-Focused - You inspire, grow, and develop strong teams. * Customer-Obsessed - You relentlessly pursue accuracy and service excellence. Must-Haves * Bachelor's degree in Business, Operations, Finance, or related field preferred. * 8+ years of progressive experience in automotive, financial services, or related industries. * 5+ years of proven leadership, including managing large, multi-site or high-volume teams. * Strong financial acumen and ability to manage budgets. * Demonstrated success in process transformation, compliance management, and stakeholder influence. * Proficiency with CRM platforms and core business technology tools. Nice-to-Haves * Direct experience in title operations or processing. * Experience leading operations through automation, digitization, or regulatory change. What We Offer: * Competitive pay * Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) * Immediately vested 401K (US) or RRSP (Canada) with company match * Paid Vacation, Personal, and Sick Time * Paid maternity and paternity leave (US) * Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) * Robust Employee Assistance Program * Employer paid Leap into Service Day to volunteer * Tuition Reimbursement for eligible programs * Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization * Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!

Director of Operations (AKA Director of Residential Facilities) Sometimes a title change is less about changing the work and more about recognizing the full scope of leadership the role already requires. We're using the title Director of Operations in this post because this position goes beyond traditional facilities oversight - it calls for someone who can lead people, strengthen systems, and help operations run smoothly across the organization. While residential facilities remain a core focus of the role, we're excited to welcome candidates who bring a broader operations mindset alongside (or in addition to) property management experience. Who We Are The John Boner Neighborhood Centers (JBNC) strengthens neighborhoods through people-centered programs and high-quality services. We care deeply about our community - and that means ensuring the places where neighbors live and gather are safe, dependable, and well-maintained. The New (but Familiar) Role This position leads operational oversight across our residential portfolio (240 rental units: 172 multifamily + 68 scattered homes), while also serving as a key partner across the organization in planning, process improvement, and performance management. Why “Director of Operations”? Because you'll do a bit more than housing facilities management : you'll help build systems, processes, and teams that make everything work better - and we want ops leaders, process thinkers, and “systems people” to consider this role, even if they aren't property-specific experts. What You'll Do Operational Leadership Lead and support the Residential Maintenance Manager and maintenance team to keep properties functional, safe, and welcoming. Build clear, efficient systems and processes to improve responsiveness, accountability, and outcomes. Coordinate preventative maintenance planning, asset tracking, and repair workflows. Strategic Planning & Resource Management Monitor operational performance through data, KPIs, and financial reports. Assist in budgeting, forecasting, and vendor contract oversight to drive sustainable use of resources. Partner with internal stakeholders to align residential operations with broader organizational goals. Systems & Team Culture Coach and develop your team to foster a culture of ownership, accountability, and continuous improvement. Ensure compliance with safety, regulatory, and quality standards. Bring operational clarity to complex problems and collaborate across departments to solve them. What We're Looking For You'll thrive here if you: Are excited by systems, processes, and operational excellence. Have experience leading teams - whether in facilities, operations, program management, or related functions. Think beyond “putting out fires” and toward long-term operational improvements. Balance the big picture with strong attention to detail and follow-through. Enjoy mentoring and developing people as much as optimizing processes. (If you also know your way around building systems, appliances, and property compliance - sweet! But that's not the only path to success here.) Perks & Culture Mission-driven work environment focused on community impact. Collaborative, supportive team culture that values innovation and practical solutions. Opportunity to shape how operational excellence shows up in a dynamic nonprofit setting.

Director of Operations Recommended/Evaluated By Superintendent of Schools Supervises Facilities/Maintenance and Custodial Personnel Salary/Days/Benefits Determined by the Board-Commensurate with Experience The Director of Operations is a key leadership position responsible for overseeing all non-instructional, operational aspects of the K-12 School District, ensuring facilities are safe, well-maintained, and supportive of the educational mission. This role manages Facilities, Maintenance, Custodial Services, Grounds, Safety, and aspects of Transportation. Key Information Work Details 12-month position. Full-time, Salaried. Minimum of 40 hours per week. Flexible hours may be required to oversee second/third shifts, events, and emergency response. Report times will fluctuate based upon circumstances and seasons. Availability On-call 24/7 for emergencies impacting facilities, safety, or security. Salary/Benefits Commensurate with experience, a range of $63,000-$75,000 is expected. As per the Handbook for Non-Certified Staff. Includes comprehensive benefits (Health/Vision/Dental Insurance, Public Pension, Paid Holidays, Paid Time Off, Life Insurance). Education and Experience * Minimum of a high school diploma. * (5) years of progressively responsible experience in facilities management, operations, or a related field, and (3) years in a supervisory or managerial role is preferred, but not required. * Experience in a K-12 or similar public institutional environment is highly desirable. * Demonstrated knowledge of building codes, safety regulations, and environmental compliance standards. Licenses and Certifications (Preferred/Required Upon Hire) * Valid State Driver's License is required. * A valid CDL with a Bus Driving Permit is preferred. * Relevant certifications (Pesticide Applicator License, etc.) and deep knowledge of a specific trade or trades (HVAC, Electrical, Plumbing) is highly desirable. Knowledge, Skills, and Abilities * Leadership and Management: Proven ability to lead, mentor, train, and evaluate staff. Strong human relations, communication, and conflict resolution skills. * Financial Acumen: Ability to develop, justify, and manage expenses within the corporation budget (Maintenance, Utilities, Capital Projects, Supplies). * Technical Expertise: Comprehensive understanding of building systems, including HVAC, electrical, plumbing, structural components, grounds management, and security systems. * Technology Proficiency: Proficient or able to become proficient in Building Control Software (HVAC etc.), and general office productivity software (e.g., Google Suite, Microsoft Office). * Safety and Compliance: Knowledge of local, state, and federal regulations regarding school facility safety, emergency preparedness, and ADA compliance. Essential Functions 1. Operations and Facilities Management * Strategic Planning: Maintain a proactive approach in the adherence to corporation comprehensive short and long-range plans. Determine a Preventative Maintenance Program for all District buildings, grounds, and equipment. Keeps accurate records. * Maintenance & Repair: Direct the overall maintenance operations, ensuring that all facilities and grounds are maintained in a safe, attractive, and orderly condition. This includes oversight of electrical, plumbing, HVAC, fire safety, carpentry, painting, finish work, and all mechanical systems. Conducts periodic inspections. * HVAC Oversight: Supervise the operation and configuration of Building Management Systems (BMS) to ensure efficient, cost-effective energy use and proper climate control across all facilities. Coordinate annual inspections and compliance for complex systems. * Custodial Services: Direct the management of custodial staff, including scheduling, training, supply inventory management, and ensuring high standards of cleanliness for routine and event-related cleaning. The Director will assist in unloading trucks and distributing supplies, participate in floor-stripping/waxing, carpet cleaning, etc. Organizes in-service trainings. * Grounds Management: Oversee the maintenance and appearance of all outside grounds, athletic fields, sidewalks, and parking lots, including snow removal and landscaping. The Director will work closely with Athletic Directors to adhere to requirements associated with a comprehensive K-12 athletic program. Coordinates with outside vendors/contracts through building improvements, and renovations. The Director will be expected to perform duties independently and alongside custodial and maintenance staff as necessary. 2. Personnel Management and Supervision * Staff Leadership: Directly supervise and manage the performance of all maintenance, custodial, and related operational supervisory staff. This includes hiring, training, scheduling, monitoring work performance, and conducting formal evaluations. * Skill Development: Identify training needs and provide or coordinate training for staff in areas such as safety, new equipment operation, and compliance. * Labor Relations: Collaborate with Human Resources and the Superintendent to manage labor relations, implement disciplinary actions, and address personnel issues. 3. Financial and Procurement Management * Budget Development: Collaborate with the Corporation Business Manager and the Superintendent to responsibly enact practices consistent with efficient and proficeince budgeting practices. * Procurement: Follow assigned work flows for all operational supplies, equipment, vehicles, and services. Develop and maintain contacts with service providers, contractors, and vendors, ensuring compliance with District bidding and purchasing policies. Manage contracts for large-scale services (e.g., Pest Control, specialized maintenance). 4. Safety, Security, and Compliance * Safety Assurance: Serve as the District's primary operational leader for safety. Ensure that all building, playground, equipment, and facility safety requirements are met. Conduct periodic inspections to correct damages and hazards. * Emergency Response: Lead the operational response to all facility-related emergencies (e.g., weather events, mechanical failures, security incidents), including being on-call 24/7. * Security Access: Oversee the management of key, lock, and security access control systems for the corporation. * Regulatory Compliance: Ensure District compliance with all applicable building codes, fire safety standards, OSHA regulations, and environmental health requirements. Manage specialized compliance programs (e.g., Backflow Preventors/Cross-Connection Device annual inspection certification). 5. Equipment and Vehicle Management * Fleet Maintenance: Except for corporation buses, oversee the maintenance, servicing, and general repair of all district-owned equipment and vehicles (including lawnmowers, snow blowers, etc.). * Inventory Control: Maintain and organize the inventory of tools, equipment, supplies, and maintenance shop/storage areas. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities. * Mobility: Ability to walk and move throughout a multi-building district, ascend/descend ladders, crawl/work in tight areas (e.g., tunnels, crawl spaces), and work from lifts. * Strength and Stamina: Ability to frequently lift, carry, push, or pull up to 50 pounds and occasionally up to 75 pounds (with assistance as needed). Ability to stand for prolonged periods, stoop, kneel, and crouch to perform inspections and supervise work. * Environmental Tolerance: Ability to tolerate work outside in various weather conditions to monitor grounds and maintenance work. * Senses: Must possess close vision and distance vision, the capacity to adjust focus, and the ability to hear and speak clearly to communicate effectively in various environments. * Mental Acuity: Ability to handle and balance multiple demands, problem-solve complex facility issues, and maintain composure during emergencies. Duties and Responsibilities 1. Assumes responsibility for screening, interviewing, and recommending to the Superintendent the employment of all maintenance and custodial staff. 2. Assists new employees in understanding their responsibilities and safety requirements. 3. Schedules, organizes, and conducts meetings with staff. 4. Communicates with drivers, parents, and administrators regarding student behavior, discipline, or concerns that occur on school buses. 5. Assists the superintendent in monitoring road conditions due to fog, ice, snow, flood, or other weather related circumstances. 6. Strives to stay up to date on information and tasks relevant to a highly effective school-wide facilities/grounds/maintenance program. 7. Requisitions supplies and equipment based upon justified needs in accordance with the guidelines established by the Superintendent. 8. Maintains a high degree of confidentiality. 9. Maintains professional appearance while serving as administrator and/or supervisor. 10. Ensures own regular and prompt attendance. 11. Effectively completes regular and other job performance criteria or job duties as assigned. 12. Promotes good public relations for the school district and community. 13. Remains free of any alcohol or non-prescribed controlled substance abuse in the workplace throughout his/her employment in the Corporation. 14. Creates expectations for staff regarding safety, consistency in student rules, timeliness, and parent communications. 15. May be required to drive routes or ECAs in the absence of another fully licenced driver. 16. Performs such other tasks and assumes such other duties and responsibilities as the Superintendent may assign. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS: Ability to read and analyze, and interpret educational periodicals and professional journals, technical procedures, or governmental regulations. Ability to write reports, correspondence, and administrative procedures. Ability to effectively present information and respond to questions from groups of administrators, staff, and the general public. MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as percentages, ratios, and proportions to practical situations. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with abstract or concrete variables. OTHER SKILLS and ABILITIES: Must be able to speak to groups of people. Must be able to transport between school buildings, districts and cities. Ability to apply knowledge of current research and theory in specific field. Ability to establish and maintain effective working relationships with students, staff and the school community. Ability to speak clearly and concisely both in oral and written communication. Ability to perform duties with awareness of all district requirements and Board of Education policies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in this environment is quiet to loud depending upon the activity in the particular part of the day. The information contained in this is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned. Position Director of Operations Recommended/Evaluated By Superintendent of Schools Supervises Facilities/Maintenance and Custodial Personnel Salary/Days/Benefits Determined by the Board-Commensurate with Experience Overview The Director of Operations is a key leadership position responsible for overseeing all non-instructional, operational aspects of the K-12 School District, ensuring facilities are safe, well-maintained, and supportive of the educational mission. This role manages Facilities, Maintenance, Custodial Services, Grounds, Safety, and aspects of Transportation. Key Information Work Details 12-month position. Full-time, Salaried. Minimum of 40 hours per week. Flexible hours may be required to oversee second/third shifts, events, and emergency response. Report times will fluctuate based upon circumstances and seasons. Availability On-call 24/7 for emergencies impacting facilities, safety, or security. Salary/Benefits Commensurate with experience, a range of $63,000-$75,000 is expected. As per the Handbook for Non-Certified Staff. Includes comprehensive benefits (Health/Vision/Dental Insurance, Public Pension, Paid Holidays, Paid Time Off, Life Insurance). Education and Experience * Minimum of a high school diploma. * (5) years of progressively responsible experience in facilities management, operations, or a related field, and (3) years in a supervisory or managerial role is preferred, but not required. * Experience in a K-12 or similar public institutional environment is highly desirable. * Demonstrated knowledge of building codes, safety regulations, and environmental compliance standards. Licenses and Certifications (Preferred/Required Upon Hire) * Valid State Driver's License is required. * A valid CDL with a Bus Driving Permit is preferred. * Relevant certifications (Pesticide Applicator License, etc.) and deep knowledge of a specific trade or trades (HVAC, Electrical, Plumbing) is highly desirable. Knowledge, Skills, and Abilities * Leadership and Management: Proven ability to lead, mentor, train, and evaluate staff. Strong human relations, communication, and conflict resolution skills. * Financial Acumen: Ability to develop, justify, and manage expenses within the corporation budget (Maintenance, Utilities, Capital Projects, Supplies). * Technical Expertise: Comprehensive understanding of building systems, including HVAC, electrical, plumbing, structural components, grounds management, and security systems. * Technology Proficiency: Proficient or able to become proficient in Building Control Software (HVAC etc.), and general office productivity software (e.g., Google Suite, Microsoft Office). * Safety and Compliance: Knowledge of local, state, and federal regulations regarding school facility safety, emergency preparedness, and ADA compliance. Essential Functions 1. Operations and Facilities Management * Strategic Planning: Maintain a proactive approach in the adherence to corporation comprehensive short and long-range plans. Determine a Preventative Maintenance Program for all District buildings, grounds, and equipment. Keeps accurate records. * Maintenance & Repair: Direct the overall maintenance operations, ensuring that all facilities and grounds are maintained in a safe, attractive, and orderly condition. This includes oversight of electrical, plumbing, HVAC, fire safety, carpentry, painting, finish work, and all mechanical systems. Conducts periodic inspections. * HVAC Oversight: Supervise the operation and configuration of Building Management Systems (BMS) to ensure efficient, cost-effective energy use and proper climate control across all facilities. Coordinate annual inspections and compliance for complex systems. * Custodial Services: Direct the management of custodial staff, including scheduling, training, supply inventory management, and ensuring high standards of cleanliness for routine and event-related cleaning. The Director will assist in unloading trucks and distributing supplies, participate in floor-stripping/waxing, carpet cleaning, etc. Organizes in-service trainings. * Grounds Management: Oversee the maintenance and appearance of all outside grounds, athletic fields, sidewalks, and parking lots, including snow removal and landscaping. The Director will work closely with Athletic Directors to adhere to requirements associated with a comprehensive K-12 athletic program. Coordinates with outside vendors/contracts through building improvements, and renovations. The Director will be expected to perform duties independently and alongside custodial and maintenance staff as necessary. 2. Personnel Management and Supervision * Staff Leadership: Directly supervise and manage the performance of all maintenance, custodial, and related operational supervisory staff. This includes hiring, training, scheduling, monitoring work performance, and conducting formal evaluations. * Skill Development: Identify training needs and provide or coordinate training for staff in areas such as safety, new equipment operation, and compliance. * Labor Relations: Collaborate with Human Resources and the Superintendent to manage labor relations, implement disciplinary actions, and address personnel issues. 3. Financial and Procurement Management * Budget Development: Collaborate with the Corporation Business Manager and the Superintendent to responsibly enact practices consistent with efficient and proficeince budgeting practices. * Procurement: Follow assigned work flows for all operational supplies, equipment, vehicles, and services. Develop and maintain contacts with service providers, contractors, and vendors, ensuring compliance with District bidding and purchasing policies. Manage contracts for large-scale services (e.g., Pest Control, specialized maintenance). 4. Safety, Security, and Compliance * Safety Assurance: Serve as the District's primary operational leader for safety. Ensure that all building, playground, equipment, and facility safety requirements are met. Conduct periodic inspections to correct damages and hazards. * Emergency Response: Lead the operational response to all facility-related emergencies (e.g., weather events, mechanical failures, security incidents), including being on-call 24/7. * Security Access: Oversee the management of key, lock, and security access control systems for the corporation. * Regulatory Compliance: Ensure District compliance with all applicable building codes, fire safety standards, OSHA regulations, and environmental health requirements. Manage specialized compliance programs (e.g., Backflow Preventors/Cross-Connection Device annual inspection certification). 5. Equipment and Vehicle Management * Fleet Maintenance: Except for corporation buses, oversee the maintenance, servicing, and general repair of all district-owned equipment and vehicles (including lawnmowers, snow blowers, etc.). * Inventory Control: Maintain and organize the inventory of tools, equipment, supplies, and maintenance shop/storage areas. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities. * Mobility: Ability to walk and move throughout a multi-building district, ascend/descend ladders, crawl/work in tight areas (e.g., tunnels, crawl spaces), and work from lifts. * Strength and Stamina: Ability to frequently lift, carry, push, or pull up to 50 pounds and occasionally up to 75 pounds (with assistance as needed). Ability to stand for prolonged periods, stoop, kneel, and crouch to perform inspections and supervise work. * Environmental Tolerance: Ability to tolerate work outside in various weather conditions to monitor grounds and maintenance work. * Senses: Must possess close vision and distance vision, the capacity to adjust focus, and the ability to hear and speak clearly to communicate effectively in various environments. * Mental Acuity: Ability to handle and balance multiple demands, problem-solve complex facility issues, and maintain composure during emergencies. Duties and Responsibilities 1. Assumes responsibility for screening, interviewing, and recommending to the Superintendent the employment of all maintenance and custodial staff. 2. Assists new employees in understanding their responsibilities and safety requirements. 3. Schedules, organizes, and conducts meetings with staff. 4. Communicates with drivers, parents, and administrators regarding student behavior, discipline, or concerns that occur on school buses. 5. Assists the superintendent in monitoring road conditions due to fog, ice, snow, flood, or other weather related circumstances. 6. Strives to stay up to date on information and tasks relevant to a highly effective school-wide facilities/grounds/maintenance program. 7. Requisitions supplies and equipment based upon justified needs in accordance with the guidelines established by the Superintendent. 8. Maintains a high degree of confidentiality. 9. Maintains professional appearance while serving as administrator and/or supervisor. 10. Ensures own regular and prompt attendance. 11. Effectively completes regular and other job performance criteria or job duties as assigned. 12. Promotes good public relations for the school district and community. 13. Remains free of any alcohol or non-prescribed controlled substance abuse in the workplace throughout his/her employment in the Corporation. 14. Creates expectations for staff regarding safety, consistency in student rules, timeliness, and parent communications. 15. May be required to drive routes or ECAs in the absence of another fully licenced driver. 16. Performs such other tasks and assumes such other duties and responsibilities as the Superintendent may assign. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS: Ability to read and analyze, and interpret educational periodicals and professional journals, technical procedures, or governmental regulations. Ability to write reports, correspondence, and administrative procedures. Ability to effectively present information and respond to questions from groups of administrators, staff, and the general public. MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as percentages, ratios, and proportions to practical situations. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with abstract or concrete variables. OTHER SKILLS and ABILITIES: Must be able to speak to groups of people. Must be able to transport between school buildings, districts and cities. Ability to apply knowledge of current research and theory in specific field. Ability to establish and maintain effective working relationships with students, staff and the school community. Ability to speak clearly and concisely both in oral and written communication. Ability to perform duties with awareness of all district requirements and Board of Education policies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in this environment is quiet to loud depending upon the activity in the particular part of the day. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

B I R G E & H E L D Investing in Communities to Transform Lives. Supporting 3 Multifamily Communities Alpine Studio, Beechmill, and The Jacob (Indianapolis, IN) - 370 Units WHO WE ARE It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” POSITION OVERVIEW The Multi-Site Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the assigned onsite team, optimizing resident satisfaction, working alongside Birge & Held's offsite centralized team members and ensuring the property's value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager. KEY RESPONSIBILITIES Property and Asset Management Work cross-functionally across all teams to ensure eviction processes are performed according to company policy. Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards. Regularly inspect your designated assets' physical condition, ensuring great curb appeal, clean common areas, and are a safe environment. Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability. Monitor and manage budgets ensuring cost-effectiveness without compromising quality. Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs). Team Leadership and Management Recruit, develop, train, and lead the onsite team to deliver high-quality resident and prospect interactions. Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability. Foster a collaborative and resident-focused culture to drive excellence in service delivery. Resident & Prospect Satisfaction Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service. Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience. Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies. Leasing and Prospect Engagement Collaborate cross-functionally with the Sales & Leasing team to support marketing efforts and maintain occupancy and revenue goals. Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional. Monitor feedback and collaborate cross-functionally to enhance the customer experience. Compliance and Reporting Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards. Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities. Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management. EDUCATION, EXPERIENCE, AND SKILLS Demonstrated passion for customer service. Strong interpersonal skills with a customer-focused mindset. Strong verbal and written communication skills. A minimum of three (3) years of management experience leading a team. A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred. Experienced in property financial analysis and must be able to read and understand financial reports. Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools. Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps. Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community. Must be able to effectively manage in a crisis. A desire for professional development and continued learning Ability to manage one's time effectively and productively. Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands. A High school diploma or equivalent (e.g., GED) required. WHAT WE OFFER Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you'll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you've served in the military, you'll receive Veterans Day as a paid day off. Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions. Save on living expenses with exclusive employee discounts at Birge & Held properties. Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions. Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDOS

Supercuts is one of the industry's most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path for those who want to grow their careers, offer a competitive wage and outstanding benefits, and are dedicated to every one of our stylists and their success. Every Supercuts stylist undergoes intensive training, attends regular seminars and is recertified annually to stay ahead of the trends. Ongoing training and education are not only a focus at Supercuts, but we pay our stylists to attend. That's why they're among the most skilled and confident in the industry. Supercuts offers a wide range of professional services, including haircuts, color and highlights, waxing and specialty services. We use proprietary tools and techniques for exceptional results. No-appointment necessary, and guests can check in online or by phone. At Supercuts, we are dedicated to creating a friendly, welcoming atmosphere and delivering the highest quality standards for our stylists and guests. Simply put, this has made us the industry leader since 1975. The Salon Manager is responsible for all facets of a salon's operations and provides leadership and tools for staff to help them increase their clientele and the business. The Salon Leader also provides all hair care services offered by Supercuts and ensures the highest quality of guest service standards and salon profitability. The Salon Manager provides guests with excellent service providing the full range of hair care services offered by their salon. Supercuts endeavors to provide every guest with a great experience every time they visit by providing quality consultations, exceptional service and the knowledge to duplicate the desired look at home. Minimal Qualifications: Current cosmetology or barber license and manager license as required by state/provincial regulations Ability to work a flexible schedule, including evenings and weekends Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner. Ability to perform administrative tasks such as completing schedules and transactions on the computerized register, performing close-out procedures and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings). Ability to resolve guest issues Ability to effectively lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters and resolving associate issues Physical Requirements: Standing for sustained periods of time Frequent lifting up to 10 pounds, occasionally up to 25 pounds Continuous repetitive movement with fingers, hands, wrists and arms. Continuous grasping and reaching, often above shoulder level Ability to be exposed to various chemicals and fragrances used in performing services Ability to observe guest's hair, including close vision, color vision and ability to adjust focus Ability to communicate with guest regarding services offered and requested and the guest's needs and wants Occasional travel to meetings out of town, sometimes over night You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions.